23TA11 – Load Carrying Capacity Modification Label – Incorrect Information – 2023 Toyota Tundra & Tundra Hybrid

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September 13, 2023 NHTSA CAMPAIGN NUMBER: 23V633000

Incorrect Load Carrying Capacity/FMVSS 110

An overloaded vehicle increases the risk of a crash.

 

NHTSA Campaign Number: 23V633000

Manufacturer Toyota Motor Engineering & Manufacturing

Components EQUIPMENT

Potential Number of Units Affected 21,781

 

Summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Tundra and Tundra Hybrid vehicles equipped with a spray-on bed liner accessory. The load carrying capacity modification label states the incorrect load carrying capacity, which can result in an overloaded vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, “Tire Selection and Rims.”

 

Remedy

Dealers will replace the load carrying capacity modification label, free of charge. Owner notification letters are expected to be mailed October 29, 2023. Owners may contact Toyota’s customer service at 1-800-331-4331. Toyota’s number for this recall is 23TA11.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


September 13, 2023

SAFETY (NONCOMPLIANCE) RECALL 23TA11 (Remedy Notice)

Certain Model Year 2023 Tundra HV
Certain Model Year 2023 Tundra
Load Carrying Capacity Modification Label – Incorrect Information
NHTSA Recall No. 23V-633

Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory
2023 Model Year Tundra HV Late-February 2023 –  Early July 2023 6900 700
2023 Model Year Tundra Late-February 2023 –  Early July 2023 14900

 

STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.

Refer to Dealer Inventory Procedures section for more details.

 

On September 13, 2023, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on 2023 Model Year Tundra HV and 2023 Model Year Tundra.

 

Condition

Due to system errors, the subject vehicles equipped with a Toyota Genuine spray-on bedliner accessory could have received a load carrying capacity modification label that does not meet the requirements of a federal standard. A vehicle which is loaded beyond its load carrying capacity may have an increased risk of crash.

 

Remedy

Any authorized Toyota dealer will replace the load carrying capacity label with an updated label FREE OF CHARGE.

 

Covered Vehicles

There are approximately 21,800 vehicles covered by this Safety (Noncompliance) Recall. No vehicles covered by this Safety (Noncompliance) Recall were distributed to Puerto Rico.

 

Owner Letter Mailing Date

Toyota will begin to notify owners in mid-November 2023.

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

New Vehicles in Dealership Inventory

There are approximately 700 vehicles in new dealer inventory as of September 11, 2023

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

 

Pre-Owned Vehicles in Dealer Inventory

To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form 23TA11” and include the VIN.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Toyota Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-2709371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

 

Head Unit Notifications

Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Safety (Noncompliance) Recall are requested to schedule an appointment with their authorized dealer to have this Safety Recall completed.

The message will completely clear from the vehicle once the following conditions are met: The Safety (Noncompliance) Recall is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens daily.

Owners who receive a head unit notification after having this Safety (Noncompliance) Recall completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

 

Salvage Title Vehicles

Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.

For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Joshua Burns (469) 292-6449 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

 

Technician Training Requirements

The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:

  • TIC206A – Electrical Repair 1

Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

 

Remedy Procedures

Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

 

Repair Quality Confirmation

The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

 


Frequently Asked Questions
Original Publication Date: September 13, 2023

 

Q1: What is the condition?

A1: Due to system errors, the subject vehicles equipped with a Toyota Genuine spray-on bedliner accessory could have received a load carrying capacity modification label that does not meet the requirements of a federal standard. A vehicle which is loaded beyond its load carrying capacity may have an increased risk of crash.

 

Q2: What is Toyota going to do?

A2: Any authorized Toyota dealer will replace the load carrying capacity label with an updated label FREE OF CHARGE.

 

Q3: Which and how many vehicles are covered by this Safety (Noncompliance) Recall?

A3: There are approximately 21,800 vehicles covered by this Safety (Noncompliance) Recall.

Model Name Model Year Production Period
Tundra HV 2023 Late-February 2023 –  Early July 2023
Tundra 2023 Late-February 2023 –  Early July 2023

 

Q3a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall in the U.S.?

A3a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall.

 

Q4: How long will the repair take?

A4: The repair takes approximately 45 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

 

Q5: How does Toyota obtain my mailing information?

A5: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

 

Q6: What if I have additional questions or concerns?

A6: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

 


Description of Noncompliance:

The subject vehicles are equipped with a spray-on bed liner accessory installed after final vehicle certification and received a load carrying capacity modification label. Due to system errors, the weight of the accessory was incorrectly specified, causing the vehicles receiving the label to indicate an added weight less than the actual total weight of accessories installed. As a result, certain subject vehicles do not meet the requirement of FMVSS No. 110, Paragraph S10.2 that requires the label values to be accurate within one percent of the actual added weight. A vehicle which is loaded beyond its load carrying capacity may have an increased risk of a crash.

 

Test Results and Other Information:

During an internal training exercise, it was discovered that the accessory weight shown on the load carrying capacity modification label for certain 2023MY Tundra vehicles with a spray-on bed liner accessory was different from the actual total weight of added accessories calculated by summing up each accessory installed. Due to system errors during a part number change, previous part numbers with previous weights were used, and the beginning point of the issue was determined. A VIN-specific review of vehicles and the installed labels processed during this period was initiated to determine if the error resulted in a noncompliance. Based on the foregoing, on September 7, 2023, Toyota decided that certain subject vehicles do not meet the requirement of FMVSS No. 110, Paragraph S10.2.

 

Description of Corrective Repair Action:

All known owners of the involved vehicles will be notified to return their vehicles to a Toyota dealer. Dealers will replace the load carrying capacity modification label with an updated one at no cost to owners.
Reimbursement Plan for pre-notification remedies

As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty, all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty.

 


Chronology :

During an internal training exercise, it was discovered that the accessory weight shown on the load carrying capacity modification label for certain 2023MY Tundra vehicles with a spray-on bed liner accessory was different from the actual total weight of added accessories calculated by summing up each accessory installed. Due to system errors during a part number change, previous part numbers with previous weights were used, and the beginning point of the issue was determined. A VIN-specific review of vehicles and the installed labels processed during this period was initiated to determine if the error resulted in a noncompliance. Based on the foregoing, on September 7, 2023, Toyota decided that certain subject vehicles do not meet the requirement of FMVSS No. 110, Paragraph S10.2.

 


Load Carrying Capacity Modification Label – Incorrect Information – 2023 Toyota Tundra & Tundra HV

 

Load Carrying Capacity Modification Label – Incorrect Information – 2023 Toyota Tundra & Tundra HV

 


2 Affected Products

Vehicles

MAKE MODEL YEAR
TOYOTA TUNDRA 2023
TOYOTA TUNDRA HYBRID 2023

 


5 Associated Documents

Remedy Instructions and TSB

RCRIT-23V633-6756.pdf 1759.114KB

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Toyota – 23TA11 Dealer Package – September 2023

RCMN-23V633-3699.pdf 357.151KB

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Noncompliance Notice 573 Report

RCLRPT-23V633-6803.PDF 215.646KB

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Toyota – Noncompliance Information Report – September 2023

RMISC-23V633-9515.pdf 170.515KB

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Recall Acknowledgement

RCAK-23V633-8665.pdf 645.813KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V633&docType=RCL

 


 

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  • 🚗【FULL OBD-LEVEL DIAGNOSTICS TOOL】: Quickly determines the cause of engine system faults, reads current, permanent and pending codes. After the repair, clears the codes and turns off the warning light. In addition, the FX2000 engine code reader also displays important OBD II advanced data such as fuel, live data and other manufacturer-specific parameters in real time to ensure that the engine ECU is operating correctly and safely, saving vehicle owners a lot of time and money in maintenance.
  • 🚙【TRANSMISSION FAULT DIAGNOSTIC TOOL】: Some noises come from the transmission? Ancel obd2 scanner will read fault codes, display live transmission system data (fluid temperature, fluid pump, clutch actuation, pressure, etc.), and ensures transmission performance is optimal for vehicle speed and load. It provides detailed TCM data of the vehicle, so you can quickly and accurately find existing or potential problems.
  • 🚐【FIND OUT SRS WRONG】: ANCEL FX2000 automotive scanner is able to read and clear fault codes in the SRS (airbag) and turn off the warning light to make sure the system is working correctly and safely. This odb2 scanner also displays a live graphical data stream of the supplemental restraint system (air bag), which allows you to analyze and verify that the air bag system is working properly.
SaleBestseller No. 9
OBD2 Scanner TOPDON AL600, ABS SRS Code Reader, Diagnostic Scan Tool, Active Test for ABS/SRS, with Car Maintenance Reset Service of Oil, BMS, SAS
  • ABS/SRS OBD2 Scanner > Enjoy this ABS OBD2 code reader to reveal exact issues underlying in your brake, airbag, and engine systems, test individual ABS/SRS sensors, valves, or solenoids to quickly locate malfunctions (compatible with GM, Nissan, Fiat, Benz, Volvo, Land Rover, BMW, USA Ford, please reach us for details.), making sure critical safety systems work in perfect harmony together against accidents to be safe than sorry. NOTE: Only support upgrade on windows.
  • 3 Most Needed Service Functions > This OBD2 scanner guides you through step by step procedures to reset oil service light and programmed mileage intervals for engine efficiency (Oil Reset); to calibrate steering wheel position for vehicle’s traveling in a straight line (SAS Reset); to clear the original low battery fault information against coming battery failures or damage (BMS Reset); saving your needless visits to mechanics. NOTE: Not suitable for all models, please reach us for compatibility.
  • Full OBD2 Diagnostics > Say goodbye to the hassle of manual check-ups via this srs code reader. Quickly correct Check Engine Light warning on most OBD2/CAN compatible vehicles. Easily access to your smog status with one simple click I/M Readiness; and being filled with features for live data readings, freeze frame data, plus EVAP system, onboard monitor test means this scan tool checks all daily car care boxes.
  • Work Easier > Red-Yellow-Green LEDs in this OBD2 scanner quickly show the overall DTC status without toggling through menu selections. HELP hotkey takes you directly to detailed descriptions/tips. Read/Erase DTC, I/M readiness shortcuts are added for optimized operation, along with DTC Lookup library for interpreting codes, designing the SRS OBD2 code reader a pleasure to use right out of the package even for beginners.
  • Helpful Service > Get instant, free lifetime access to the most recent updates to add new car models and troubleshooting bugs making the OBD2 scanner a long-term investment for any home mechanics. The extended 1 years of quality assurance sweetens the worry-free deal even further. Multilingual Menu: EN, FR, ES, DE, IT, RU, PT, and JP. NOTE: Only support upgrade on windows.
SaleBestseller No. 10
ANCEL VD500 OBD II Diagnostic Scanner for Volkswagen VW Audi Skoda Seat Diagnosis Check Engine Light EPB ABS SRS Code Reader Oil Throttle Position Adaption Brake Pad Reset Tool
  • The VD500 OBD2 scanner is specifically designed to diagnose Volkswagen Group (Fits for VW/Audi/Skoda/ SEAT) 12-volt 16-pin vehicles, but can also be used with other 12-volt (non-Volkswagen) and light trucks (non-electric) vehicles manufactured in 1996 or later that are OBD II -compliant with standard 16-pin OBD II protocols (J1850 VPM, J1850PWM, ISO9141, KWP 2000 and CAN).
  • For Volkswagen (VAG) vehicles diagnostics, the device can not only read and clear codes on engine, ABS, transmission, SAS (not all cars), ESP, TPMS and other systems, but also reset the oil, brake pad and throttle position adaption.
  • For other OBD II vehicles (non-Volkswagen), the VD500 can read and clear fault codes, display fault code definitions, turn off the CEL (check engine light) and retrieve VIN information ONLY.
  • The VD500 diagnostic offering for Volkswagen vehicles covers the following vehicles: fits for VW (CC, EOS, Golf, GTI, Jetta, Passat, Phaeton, Polo, Rabbit, Sharan, Tiguan, Touran, Touareg); fits for Audi (A3, A4, A6, A7, A8, A5, Q3, Q5, Q7, R8, RS3, TT, RS, RS5, S4, S6); fits for Skoda (Octavia, Rapid, Yeti, Kodiaq, Fabio, Superb); fits for SEAT (Leon, Ateca, Ibiza, Altea, Cushion, Cord, Alhambra) Diagnostics.
  • With English and German as display languages, this diagnostic tool provides life-time free software updates to fix the latest bugs or add new parameters. Simply download the software from the official website, then follow on-screen instructions to install it.

Last update on 2024-04-21 / Affiliate links / Images from Amazon Product Advertising API

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