SET23B – Incorrect Load Carrying Capacity Label – 2022-2024 Toyota Tundra

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-757
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Southeast Toyota Distributors, LLC
Submission Date : NOV 09, 2023
NHTSA Recall No. : 23V-757
Manufacturer Recall No. : SET23B
Manufacturer Information :
Manufacturer Name : Southeast Toyota Distributors, LLC
Address : 250 Jim Moran Blvd
Deerfield Beach FL 33442
Company phone : 954-429-2000
Population :
Number of potentially involved : 534
Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2022-2024 Toyota Tundra
Vehicle Type : LIGHT VEHICLES
Body Style : PICKUP TRUCK
Power Train : HYBRID ELECTRIC
Descriptive Information : The recall population was determined by searching SET’s data base for vehicles in
which the weight of identical replacement parts and the original parts were counted
towards the net weight of accessories added to the vehicle after vehicle certification
and prior to the first retail sale and which received a load carrying capacity
modification label that was not accurate to 1 percent of the actual net weight added to
the vehicle. Vehicles outside the recall population contain load carrying capacity
modification labels that meet the requirements of FMVSS 110.
Production Dates : JAN 01, 2022 – OCT 16, 2023
VIN Range 1 : Begin : NR End : NR Not sequential
Description of Noncompliance :
Description of the
Noncompliance :
Pursuant to FMVSS 110 S10, a load carrying capacity modification label must
be added to a vehicle if weight exceeding the lesser of 1.5 percent of GVWR or
45.4 kg (100 pounds) is added to a vehicle between final vehicle certification
and the first retail sale of the vehicle. The updated load carrying capacity values
must be accurate to within 1 percent of the actual added weight. With regard to
the vehicles that are subject to this recall, SET added net accessory weight but
the load carrying capacity modification labels were not accurate to within 1
percent of the actual added weight.
FMVSS 1 : 110 – Tire selection and rims
FMVSS 2 : NR
Description of the Safety Risk : In the affected vehicles, the current load carrying capacity modification label
does not reflect a value that is accurate to within one percent (1%) of the
weight of accessories installed on the vehicle between certification and first
Part 573 Safety Recall Report 23V-757 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
retail sale. If the information that is provided on the modified label is not
within 1% of the added weight, in the worst case, a vehicle owner may
overload a vehicle which may increase the risk of a crash. SET is not aware of
any such events.
Description of the Cause : NR
Identification of Any Warning
that can Occur :
NR
Involved Components :
Component Name 1 : Vehicle Load Capacity Modification Label
Component Description : Vehicle Load Capacity Modification Label
Component Part Number : 01
Supplier Identification :
Component Manufacturer
Name : Southeast Toyota Distributors, LLC.
Address : 20795 Raindance Lane
Boca Raton Florida 33428
Country : United States
Chronology :
During a routine process validation audit in late October 2023, SET discovered that an incorrect weight had
been entered in the database which is used to calculate the load carrying capacity modification label. SET
investigated and determined that on some vehicles the weight of the identical replacement parts (accessory
attachment bolts and lug nuts) was counted towards the actual net accessory weight in addition to the
originally installed parts. The replacement of these parts should have been net zero. SET’s investigation found
that for the affected vehicles, after the error was corrected, the modified load carrying capacity did not reflect
the total weight added between certification and first retail sale within 1% of the actual added weight as
required by FMVSS 110, S10.2. On November 6, 2023, SET decided to conduct a recall to address this issue on
vehicles in the field.
Part 573 Safety Recall Report 23V-757 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : At no cost to the vehicle owner, SET will notify the owners by mail of the
noncompliance and will provide them with a new modified label to be
installed over the original modified label. Each label will be generated
specifically for each owner’s vehicle, based on the net weight of the
accessories installed. The Owner Notification Letter will include a contact
number should an owner qualify for a pre-recall remedy reimbursement.
How Remedy Component Differs
from Recalled Component :
Corrected Vehicle Load Capacity Modification Label accurate to 1% of the
actual added weight as required by FMVSS 110.
Identify How/When Recall Condition
was Corrected in Production :
Modified load carrying capacity labels for vehicles receiving a wheel and
tire upgrade was stopped until the calculations were corrected, and new
labels were available.
Recall Schedule :
Description of Recall Schedule : SET will obtain current owner mailing address data based on the VIN of
each individual affected vehicle and will mail the owner notification
letters and updated modification labels to owners of affected vehicles.
SET expects the mailing of owner notification letters to begin on or
before 01/05/2024.
Planned Dealer Notification Date : NOV 13, 2023 – NOV 13, 2023
Planned Owner Notification Date : JAN 05, 2024 – JAN 05, 2024
* NR – Not Reported

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To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
Subject: Safety (Noncompliance) Recall SET23B – Remedy Available
On November 9, 2023, Southeast Toyota Distributors, LLC (SET) filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) initiating a Safety (Noncompliance) Recall on certain 2022 – 2024 Toyota Tundra vehicles.
Affected Vehicles:
Certain 2022 – 2024 Model Year Toyota Tundra vehicles that have SET installed wheels or running boards.
Condition:
Pursuant to FMVSS 110 S10, a load carrying capacity modification label must be added to a vehicle if weight exceeding the lesser of 1.5 percent of GVWR or 45.4 kg (100 pounds) is added to a vehicle between final vehicle certification and the first retail sale of the vehicle. The updated load carrying capacity values must be accurate to within 1 percent of the actual added weight. With regard to the vehicles that are subject to this recall, SET added net accessory weight but the load carrying capacity modification labels were not accurate to within 1 percent of the actual added weight.
Remedy:
SET will notify the affected vehicle owners by mail of the noncompliance and will provide them with a Load Carrying Capacity Modification Label to be installed over the inaccurate label. Each label will be generated specifically for each customer’s vehicle, based on the net weight of the accessories installed.
This following information is being provided to keep you informed of the filing and your degree of involvement.
1. Owner Letter Mailing Date
SET has completed remedy preparations and will begin to notify owners on or before 01-05-2024.
SET makes significant effort to obtain current customer name and address information when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
2. New Vehicles in Dealership Inventory
Under Title 49, Section 30112(a) of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard. In addition, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: it is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Vehicle Safety Recall completion can be verified through TIS. Additional information will be provided as it becomes available.
TOYOTA Southeast Toyota Distributors, LLC Technical Center 9983 Pritchard Rd. Jacksonville, FL 32219 (904) 378-4839
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3. Inspection Reminder Mirror Hang Tags for Covered Vehicles
To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Please reference the VIN list provided to identify new vehicles in dealer inventory involved in this Safety Recall. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
Note: Dealerships can order Hang Tags from the Material Distribution Center (MDC).
Part Number
Description
Qty.
00411-140003
Inspection Mirror Hang Tag
(25 Per Pack)
4. Pre-Owned Vehicles in Dealer Inventory
SET requests that dealers do not deliver any pre-owned vehicles in dealer inventory that is covered by a Safety Recall unless the defect has been remedied.
5. Dealer Summary Reports
Please verify eligibility by confirming through TIS and inspecting the vehicle prior to performing repairs.
6. Number and Identification of Covered Vehicles
There are approximately 534 vehicles covered by this Noncompliance Recall in the U.S. and Puerto Rico.
Please note that only owners of the covered vehicles will be notified. If a dealer is contacted by an owner who has not yet received the notification, please instruct the dealer personnel to verify coverage by confirming through TIS and inspecting the vehicle. Dealers should perform the procedure as outlined in the Technical Instructions located on TIS.
7. Parts Ordering
Part Number
Part Name
Qty
N/A
N/A
N/A
Accessory Weight addendum labels will be mailed to customers with the owner notification letter. Should the customer not have the weight label please email accessory.warranty@setoyota.com. Include “SET23B” in title line and VIN, dealer code, and shipping address in the message body. Load Carrying Capacity Modification Labels will be printed and shipped the next business day.
8. Technician Training Requirements
There are no certification requirements for this recall.
9. Remedy Procedures
Please refer to TIS for Technical Instructions on repair. Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the time of appointment.
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10. Warranty Reimbursement Procedure
Certain 2022 -2024 Model Year Toyota Tundra vehicles with upgraded wheels or running boards.
SET vendor warranty claim should be submitted as follows:
Failed Part
00016-AR23B
Replacement
00016-R23B1
T1 / T2
99 / 99
Sublet
N/A
Condition
Install Weight Label
Cause
Recall SET23B.
Remedy
Recall SET23B.
• The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
If you are a dealer outside of the SET region, please contact the SET accessory department at (888) 851-2722 for claim payment instructions.
Op. Code
Description
Flat Rate Hour
AR23B1
Install Weight Label
0.2
Verify Vehicle Eligibility
1. Check TIS VIN inquiry System
Not Covered
No further action required
Covered
Southeast Toyota (SET) to send owner’s of vehicles Load Carrying Capacity Modification Labels with instructions. Recall to be marked complete after label sent.
SET to send Stop Sale Notices (if applicable) and weight labels to dealers with stock of new, unsold vehicles affected by this Recall.
Install weight label as per instructions.
Campaign complete, return vehicle to customer or if in dealer inventory, you may sell the vehicle.
For missing or lost labels dealers to contact SET Accessory Warranty.
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Campaign Designation Decoder
Examples:
SET14A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014
SET14B = Launched in 2014, Remedy Phase, 2nd Campaign Launched in 2014
SET15A = Launched in 2015, Remedy Phase, 1st Campaign Launched in 2015
11. Repair Quality Confirmation
Not required for this Recall.
12. Technical Questions
If you are a SET dealership associate and have any questions, please contact your Field Technical Specialist. If your dealer is outside the Southeast Toyota Region and have technical questions, please contact SET at 1-888-851-2722, press 6 for recall support.
13. Media Contacts
In the event you are contacted by the News media, it is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to SET Corporate Communications 954-363-6285. (Please do not provide this number to customers.)
14. Customer Contacts
A FAQ is attached to help respond to any customer concerns. If the customer has any further questions, they are requested to contact the Southeast Toyota (SET) Customer Relations Center at 1-866-301-6859, press1 for Southeast Toyota and SET will return the call within 24 hours between 8:30 am and 5 pm eastern standard time.
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall.
Thank you for your cooperation.
Southeast Toyota Distributors, LLC.

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