24LA01 – PVM System May Not Display Required Images – 2023-2024 Lexus

SEOCONTENT-START

TOYOTA
Toyota Motor North America, Inc.
Vehicle Safety & Compliance
Liaison Office
Mail Stop: W4-2D
6565 Headquarters Drive
Plano, TX 75024
February 21, 2024
NONCOMPLIANCE INFORMATION REPORT
1. Vehicle Manufacturer Name:
Toyota Motor Corporation [“TMC”]
1, Toyota-cho, Toyota-city, Aichi-pref., 471-8571, Japan
Toyota Motor Manufacturing, Kentucky [“TMMK”]
1001 Cherry Blossom Way, Georgetown, Kentucky 40324
Affiliated U.S. Sales Company:
Toyota Motor North America, Inc. [“TMNA”]
6565 Headquarters Drive, Plano, TX 75024
Manufacturer of Parking Assist ECU:
DENSO CORPORATION
1-1, Showa-cho, Kariya-city, Aichi-pref., 448-8661, Japan
Phone: +81-566-25-5511
Country of Origin: Japan
2. Identification of Involved Vehicles and Affected Components:
Based on production records, we have determined the involved vehicle population to be the
vehicles listed in the table below.
Make/Car Line Model Year Manufacturer Production Period
Toyota / Mirai 2023 TMC
December 5, 2022
through
October 3, 2023
Lexus / ES250
2023-2024
TMMK
October 12, 2022
through
December 1, 2023
Lexus / ES300h
2023-2024
TMMK
April 15, 2022
through
January 25, 2024
Lexus / ES350
2023-2024
TMMK
September 14, 2022
through
January 26, 2024
Lexus / LC500
2024
TMC
May 15, 2023
through
November 10, 2023
Lexus / LC500h
2024
TMC
May 24, 2023
through
October 30, 2023
Lexus / LS500
2023
TMC
October 17, 2022
through
October 26, 2023
Lexus / LS500h
2023
TMC
May 30, 2023
Applicability
Part Number
Part Name
Component Description
MY2023 Toyota Mirai
86792-62120
Computer,
Parking Assist
Parking Assist
ECU
MY2023 Lexus ES250, ES300h, ES350
86792-33440
86792-33441
86792-33460
86792-33461
MY2024 Lexus ES250, ES300h, ES350
86792-33441
86792-33461
MY2024 Lexus LC500, LC500h
86792-11020
MY2023 Lexus LS500, LS500h
86792-50440
Note: (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
(2) This issue only affects the vehicles listed above which are equipped with the Parking Assist ECU containing the specific software logic from the specific supplier.
3. Total Number of Vehicles Potentially Involved:
Toyota Mirai : 2,088
Lexus ES250 : 100
Lexus ES300h : 6,378
Lexus ES350 : 7,559
Lexus LC500 : 1,016
Lexus LC500h : 23
Lexus LS500 : 1,451
Lexus LS500h : 1
Total : 18,616
4. Percentage of Vehicles Estimated to Actually Contain the Noncompliance:
100% of the involved vehicles contain a Parking Assist ECU with the improper software programming described in Section 5 below. Whether this issue, in each case, will cause the rearview image not to be displayed within two seconds of the start of the backing event depends on whether the camera initialization process fails, as described in Section 6 below.
5. Description of Noncompliance:
The subject vehicles are equipped with a Panoramic View Monitor (PVM) system, which consists of multiple individual cameras located around the vehicle, including a rearview camera, and a Parking Assist ECU. The PVM system uses the Parking Assist ECU to activate the signal for each of these cameras, as needed, in order to display the corresponding image. Due to improper programming of the Parking Assist ECU software, if a camera initialization process failure occurs, the PVM system may not display a rearview image within two seconds of the start of the backing event if the driver shifts into reverse within approximately four seconds after ignition is switched on. As a result, the subject vehicles fail to comply with the requirements of FMVSS No. 111, paragraph S5.5.3, which may increase the risk of a crash during a backing event.
6. Test Results and Other Information:
In February 2023, Toyota and the Parking Assist ECU supplier began a design review of all PVM systems in parallel with an investigation of an issue involving the rearview monitor on a certain vehicle model sold in Japan. Based on the review, it appeared that if there is a large amount of data being processed at vehicle startup, the camera initialization process could fail at vehicle startup on certain PVM systems. Beginning in September 2023, Toyota and the supplier
specifically investigated the initialization sequence of the Parking Assist ECU and identified that when large amounts of data are processed at vehicle startup, the camera initialization process may conflict with the image drawing process, and the image drawing process would be prioritized, causing the camera initialization process to fail. Toyota and the supplier began replication testing focusing on the sequence.
In early February 2024, Toyota was able to replicate the issue. Toyota’s analysis also found that if the initialization process failure occurred and the driver shifts into reverse within four seconds after the ignition is switched on, it would take more than two seconds after the start of the backing event to display the rearview image.
On February 15, 2024, Toyota determined that it is possible that the involved vehicles could experience a condition in which a rearview image does not display to the driver within two seconds of the start of a backing event and as such, does not meet the requirements of FMVSS No. 111 S5.5.3 and decided to conduct a recall.
7. Description of Corrective Repair Action:
All known owners of the subject vehicles will be notified to return their vehicles to a Toyota or Lexus dealer. The dealers will update the software of the Parking Assist ECU, free of charge.
Reimbursement Plan for pre-notification remedies
As the owner notification letters will be mailed out within the active period of the Toyota or Lexus New Vehicle Limited Warranty (“Warranty”) and all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty.
8. Recall Schedule:
Notifications to owners of the affected vehicles will occur by April 21, 2024. A copy of the draft owner notification will be submitted as soon as it is available.
9. Distributor/Dealer Notification Schedule:
Notifications to distributors/dealers will be sent on February 21, 2024. Copies of dealer communications will be submitted as they are issued.
10. Manufacturer’s Campaign Number:
Toyota 24TA01
Lexus 24LA01

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© 2024 Lexus, A Division of Toyota Motor Sales, USA
Lexus, A Division of Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: February 21,2024
To: All Lexus Dealer Principals, General Managers, Service Managers, and Parts Managers
SAFETY (NONCOMPLIANCE) RECALL 24LA01 (Remedy Notice)
Multiple Models and Model Years
PVM System May Not Display Required Images
Model / Years Production Period Approximate Total
Vehicles
Approximate Stop Sale
Dealer Inventory
2023 ES250 Mid-October 2022 to Early December 2023 100 20
2023-2024 ES300H Mid-April 2022 to Late January 2024 6380 1020
2023-2024 ES350 Mid-September 2022 to Late January 2024 7560 570
2024 LC500 Mid-May 2023 to Early November 2023 290 20
2024 LC500h Late May 2023 to Late October 2023 30 2
2024 LC Convertible Mid-May 2023 to Early November 2023 730 190
2024 LS500 Mid-October 2022 to Late October 2023 1450 155
2024 LS500h Late May 2023 to Late May 2023 1 0
STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.
Refer to Dealer Inventory Procedures section for more details.
On February 21, 2024, Lexus will file a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration
(NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on Certain 2023 – 2024 Model Year
ES250, Certain, 2023 – 2024 Model Year ES300h, Certain 2023 – 2024 Model Year ES350, Certain 2024 Model Year LC500,
Certain 2024 Model Year LC Convertible, Certain 2024 Model Year LC500h, Certain 2023 Model Year LS500, and Certain 2023
Model Year LS500h vehicles.
Condition
Due to a software programming issue, the rearview image may not display within the period of time required by certain U.S. safety regulations
after the driver shifts the vehicle into reverse, increasing the risk of a crash while backing the vehicle.
Remedy
Lexus dealers will update the software in the Parking Assist ECU FREE OF CHARGE.
Covered Vehicles
There are approximately 16,500 vehicles covered by this Safety Recall. Approximately 10 vehicles involved in this Safety Recall were
distributed to Puerto Rico.
Owner Letter Mailing Date
Lexus will notify owners by late April 2024.
Lexus makes significant effort to obtain current guest name and address information from each state through industry resources when mailing
owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the
dealership’s responsibility to forward the owner letter to the guest who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification,
please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical
Instructions found on TIS.
S a f e t y ( N o n – C o m p l i a n c e ) R e c a l l 2 4 L A 0 1 ( R e m e d y N o t i c e ) – D – P a g e | 2
© 2024 Lexus, A Division of Toyota Motor Sales, USA
Dealer Inventory Procedure
New Vehicles in Dealership Inventory
There are approximately 1,980 vehicles in new dealer inventory as of February 19, 2024.
Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver
for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with
an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further,
49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law
for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire)
covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Lexus reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall
remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the
right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it
determines that a new vehicle subject to a safety recall was sold without first being remedied.
Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are
identified and not delivered prior to performing the remedy.
NOTE:
• New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease.
Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
• Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer
Daily https://dealerdaily.lexus.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched
campaigns.
NOTE: Dealerships can order hang tags from the Material Distribution Center
(MDC).
Part Number Description Quantity
00241-INSPT Inspection Mirror Hang Tag 25 Per Pack
Pre-Owned Vehicles in Dealer Inventory
Lexus typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety (Noncompliance)
Recall unless the defect has been remedied.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in
Dealer Daily https://dealerdaily.lexus.com/. The Vehicle Inventory Summary may take up to 4 hours to populate information for newly
launched campaigns.
L/Certified Vehicles
L/Certified policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited-Service
Campaign. Thus, no affected units are to be designated, sold, or delivered as a L/Certified until all applicable Safety Recalls, Special Service
Campaigns, and Limited-Service Campaigns have been completed on that vehicle.
LCCS Service Loaners
Lexus requests that dealers remove all LCCS Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has
been remedied.
S a f e t y ( N o n – c o m p l i a n c e ) R e c a l l 2 4 L A 0 1 ( R e m e d y N o t i c e ) – D – P a g e | 3
© 2024 Lexus, A Division of Toyota Motor Sales, USA
Guest Handling, Parts Ordering, and Remedy Procedures
Guest Contacts
Guests who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance)
Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent
message is communicated.
Guests with additional questions or concerns are asked to please contact the Lexus Brand Engagement Center at 1-800-255-3987
Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall
dealer letter.
For complete details on this policy, refer to Lexus Warranty Policy 4.15, “What Is Not Covered by The Lexus New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to
Joshua Burns (469) 292-6449 in Lexus Corporate Communications. Please do not provide this number to guests. Please provide this
contact only to media.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to
successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all
vehicles have the repair performed correctly; technicians performing this repair are required to have completed the following course:
• LIC206A
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility
to select technicians who have completed the above course to perform this repair. Carefully review your resources, the technician skill level,
and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are
properly trained technicians available to always perform this repair.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the
time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles have the repair performed correctly,
please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every
vehicle prior to customer delivery.
S a f e t y ( N o n – C o m p l i a n c e ) R e c a l l 2 4 L A 0 1 ( R e m e d y N o t i c e ) – D – P a g e | 4
© 2024 Lexus, A Division of Toyota Motor Sales, USA
No further action required.
Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
Op Code Description Flat Rate Hours
24LA01R1 Parking Assist ECU Update (ES) 0.8
24LA01R2 Parking Assist ECU Update (LC, LS) 0.7
• The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
• In the rare case that the Parking Assist ECU contains the latest calibration ID (no software update needed), use any of the opcodes above.
Lexus’ usual guest care amenities of car wash and fuel fill-up apply to this Safety (Noncompliance) Recall. Additionally, a maximum of three
days of rental vehicle expense (at a maximum rate of $55.00 per day) while the vehicle is being remedied or the cost of pick-up and redelivery
of the guest’s car may be claimed if required and subject to the guidelines published in the Safety Recall and Special Service Campaign
General Procedures document on TIS.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Safety (Noncompliance) Recall. This claim filing information is used by Toyota for
various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an
incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Covered
Old Calibration
Not Covered
Campaign completed.
Return the Vehicle to the guest.
Perform Health Check and Verify ECU Calibration.
Verify Vehicle Eligibility
1. Confirm vehicle VIN matches the RO.
2. Check for Campaign eligibility using TIS.
Reflash the parking assist ECU with the NEW New Calibration
software.
S a f e t y ( N o n – c o m p l i a n c e ) R e c a l l 2 4 L A 0 1 ( R e m e d y N o t i c e ) – D – P a g e | 5
© 2024 Lexus, A Division of Toyota Motor Sales, USA
Campaign Designation / Phase Decoder
24
19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc…
Year Campaign
is Launched
24LA01
L
T = Toyota
L = Lexus
Vehicle Make
A
A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
(May use other characters in unique
cases)
Field Action Category and Phase
01
01 = 1st Field Action of the year
02 = 2nd Field Action of the year
03 = 3rd Field Action of the year
(The sequence is unique for each
Field Action category)
(May use other characters in
unique cases)
Field Action Sequence
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to
implement this Safety Recall.
Thank you for your cooperation.
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.
FAQ Page 1 of 1
© 2024 Lexus, A Division of Toyota Motor Sales, USA
SAFETY (NON-COMPLIANCE) RECALL 24LA01 (Remedy Notice)
Multiple Models and Model Years
PVM System May Not Display Required Images
Frequently Asked Questions
Original Publication Date: February 21, 2024
Q1: What is the condition?
A1: Due to a software programming issue, the rearview image may not display within the period of time required by certain U.S. safety
regulations after the driver shifts the vehicle into reverse, increasing the risk of a crash while backing the vehicle.
Q2: Are there any warnings that this condition exists?
A2: No.
Q3: What is Lexus going to do?
A2: Lexus dealers will update the software in the Parking Assist ECU FREE OF CHARGE.
Q4: Which and how many vehicles are covered by this Safety Recall?
A3: There are approximately 16,500 vehicles covered by this Safety Recall.
Model Years Model Production Period
Approximate
Total Vehicles
2023 – 2024 ES250 Mid-October 2022 to Early December 2023 100
2023 – 2024 ES300H Mid-April 2022 to Late January 2024 6380
2023 – 2024 ES350 Mid-September 2022 to Late January 2024 7560
2024 LC500 Mid-May 2023 to Early November 2023 290
2024 LC500h Late May 2023 to Late October 2023 30
2024 LC Convertible Mid-May 2023 to Early November 2023 730
2023 LS500 Mid-October 2022 to Late October 2023 1450
2023 LS500h Late May 2023 to Late May 2023 1
Q5: Are there any other Toyota/Lexus vehicles covered by this Safety Recall in the U.S.?
A5: Yes, there are certain Toyota 2023 model year Mirai vehicles covered by this Safety Recall.
Q6: How does Lexus obtain my mailing information?
A6: Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title
information, based upon the DMV records. Please make sure your registration or title information is correct.
Q7: What if I have additional questions or concerns?
A7: If you have additional questions or concerns, please contact the Lexus Brand Engagement Center at 1-800-255-3987 Monday
through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
© 2023 Toyota Motor Sales, USA – Version 3a
Lexus Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
GUEST CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for new vehicles in dealership inventory.
This vehicle is involved in a Safety Recall. At this time, remedy parts are not available, and the remedy has NOT been performed. I understand
that the vehicle will need to be returned to an authorized Lexus dealer to have the remedy performed at NO CHARGE when the remedy is
available.
Guest Signature
Lexus recommends that you register with the Lexus Owners Community at http://www.lexus.com/owners/ and regularly check recall
applicability using www.lexus.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN).
Model Model Year
Guest Information
Guest Name Guest Email
Guest Address Home Phone #
Mobile Phone #
Date
Please provide this information so that Lexus or your dealer can notify you when the remedy becomes available. This information will
only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit
www.lexus.com/ownersupdate or contact us at 1-800-255-3987.
Dealer Information
Dealer Name/Address Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
VIN Campaign Code

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-124
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Toyota Motor Engineering & Manufacturing FEB 21, 2024 NHTSA Recall No. : 24V-124 Manufacturer Recall No. : 24TA01 / 24LA01
Manufacturer Information :
Manufacturer Name : Toyota Motor Engineering &
Manufacturing
Address : 6565 Headquarters Drive Plano TX 75024
Company phone : 1-800-331-4331
Population :
Number of potentially involved : 18,616 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2023-2023 Toyota Mirai Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
This issue only affects the vehicles listed above which are equipped with the Parking Assist ECU containing the specific software logic from the specific supplier. 100% of the involved vehicles contain a Parking Assist ECU with the improper software programming described in Section 5 below. Whether this issue, in each case, will cause the rearview image not to be displayed within two seconds of the start of the backing event depends on whether the camera initialization process fails. Production Dates : DEC 05, 2022 – OCT 03, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-124 Page 2 Vehicle 2 : 2023-2024 Lexus ES250 Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
This issue only affects the vehicles listed above which are equipped with the Parking Assist ECU containing the specific software logic from the specific supplier. 100% of the involved vehicles contain a Parking Assist ECU with the improper software programming described in Section 5 below. Whether this issue, in each case, will cause the rearview image not to be displayed within two seconds of the start of the backing event depends on whether the camera initialization process fails.
Production Dates : OCT 12, 2022 – DEC 01, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2023-2024 Lexus ES300h Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
This issue only affects the vehicles listed above which are equipped with the Parking Assist ECU containing the specific software logic from the specific supplier. 100% of the involved vehicles contain a Parking Assist ECU with the improper software programming described in Section 5 below. Whether this issue, in each case, will cause the rearview image not to be displayed within two seconds of the start of the backing event depends on whether the camera initialization process fails.
Production Dates : APR 15, 2022 – JAN 25, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2023-2024 Lexus ES350 Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
This issue only affects the vehicles listed above which are equipped with the Parking Assist ECU containing the specific software logic from the specific supplier. 100% of the involved vehicles contain a Parking Assist ECU with the improper software programming described in Section 5 below. Whether this issue, in each case, will cause the rearview image not to be displayed within two seconds of the start of the backing event depends on whether the camera initialization process fails.
Production Dates : SEP 14, 2022 – JAN 26, 2024
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-124 Page 3 Vehicle 5 : 2024-2024 Lexus LC500 Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
This issue only affects the vehicles listed above which are equipped with the Parking Assist ECU containing the specific software logic from the specific supplier. 100% of the involved vehicles contain a Parking Assist ECU with the improper software programming described in Section 5 below. Whether this issue, in each case, will cause the rearview image not to be displayed within two seconds of the start of the backing event depends on whether the camera initialization process fails.
Production Dates : MAY 15, 2023 – NOV 10, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2024-2024 Lexus LC500h Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
This issue only affects the vehicles listed above which are equipped with the Parking Assist ECU containing the specific software logic from the specific supplier. 100% of the involved vehicles contain a Parking Assist ECU with the improper software programming described in Section 5 below. Whether this issue, in each case, will cause the rearview image not to be displayed within two seconds of the start of the backing event depends on whether the camera initialization process fails.
Production Dates : MAY 24, 2023 – OCT 30, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 7 : 2023-2023 Lexus LS500 Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
This issue only affects the vehicles listed above which are equipped with the Parking Assist ECU containing the specific software logic from the specific supplier. 100% of the involved vehicles contain a Parking Assist ECU with the improper software programming described in Section 5 below. Whether this issue, in each case, will cause the rearview image not to be displayed within two seconds of the start of the backing event depends on whether the camera initialization process fails.
Production Dates : OCT 17, 2022 – OCT 26, 2023
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-124 Page 4 Vehicle 8 : 2023-2023 Lexus LS500h Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
This issue only affects the vehicles listed above which are equipped with the Parking Assist ECU containing the specific software logic from the specific supplier. 100% of the involved vehicles contain a Parking Assist ECU with the improper software programming described in Section 5 below. Whether this issue, in each case, will cause the rearview image not to be displayed within two seconds of the start of the backing event depends on whether the camera initialization process fails.
Production Dates : MAY 30, 2023 – MAY 30, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The subject vehicles are equipped with a Panoramic View Monitor (PVM) system, which consists of multiple individual cameras located around the vehicle, including a rearview camera, and a Parking Assist ECU. The PVM system uses the Parking Assist ECU to activate the signal for each of these cameras, as needed, in order to display the corresponding image. Due to improper programming of the Parking Assist ECU software, if a camera initialization process failure occurs, the PVM system may not display a rearview image within two seconds of the start of the backing event if the driver shifts into reverse within approximately four seconds after ignition is switched on. As a result, the subject vehicles fail to comply with the requirements of FMVSS No. 111, paragraph S5.5.3, which may increase the risk of a crash during a backing event. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR
Description of the Safety Risk : Due to improper programming of the Parking Assist ECU software, if a camera initialization process failure occurs, the PVM system may not display a rearview image within two seconds of the start of the backing event if the driver shifts into reverse within approximately four seconds after ignition is switched on. As a result, the subject vehicles fail to comply with the requirements of FMVSS No. 111, paragraph S5.5.3, which may increase the risk of a crash during a backing event.
Description of the Cause : NR Identification of Any Warning NR
that can Occur : Involved Components :
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-124 Page 5 Component Name 1 : Computer, Parking Assist Component Description : Parking Assist ECU Component Part Number : 86792-62120 Component Name 2 : Computer, Parking Assist Component Description : Parking Assist ECU Component Part Number : 86792-33440 Component Name 3 : Computer, Parking Assist Component Description : Parking Assist ECU Component Part Number : 86792-33441 Component Name 4 : Computer, Parking Assist Component Description : Parking Assist ECU Component Part Number : 86792-33460 Component Name 5 : Computer, Parking Assist Component Description : Parking Assist ECU Component Part Number : 86792-33461 Component Name 6 : Computer, Parking Assist Component Description : Parking Assist ECU Component Part Number : 86792-33441 Component Name 7 : Computer, Parking Assist Component Description : Parking Assist ECU Component Part Number : 86792-33461 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-124 Page 6 Component Name 8 : Computer, Parking Assist Component Description : Parking Assist ECU Component Part Number : 86792-11020 Component Name 9 : Computer, Parking Assist Component Description : Parking Assist ECU Component Part Number : 86792-50440 Supplier Identification : Component Manufacturer
Name : DENSO CORPORATION
Address : 1-1, Showa-cho
Kariya-city, Aichi-pref Foreign States 448-8661 Country : Japan Chronology :
In February 2023, Toyota and the Parking Assist ECU supplier began a design review of all PVM systems in parallel with an investigation of an issue involving the rearview monitor on a certain vehicle model sold in Japan. Based on the review, it appeared that if there is a large amount of data being processed at vehicle startup, the camera initialization process could fail at vehicle startup on certain PVM systems. Beginning in September 2023, Toyota and the supplier specifically investigated the initialization sequence of the Parking Assist ECU and identified that when large amounts of data are processed at vehicle startup, the camera initialization process may conflict with the image drawing process, and the image drawing process would be prioritized, causing the camera initialization process to fail. Toyota and the supplier began replication testing focusing on the sequence. In early February 2024, Toyota was able to replicate the issue. Toyota’s analysis also found that if the initialization process failure occurred and the driver shifts into reverse within four seconds after the ignition is switched on, it would take more than two seconds after the start of the backing event to display the rearview image. On February 15, 2024, Toyota determined that it is possible that the involved vehicles could experience a condition in which a rearview image does not display to the driver within two seconds of the start of a backing event and as such, does not meet the requirements of FMVSS No. 111 S5.5.3 and decided to conduct a recall. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-124
Page 7
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : All known owners of the subject vehicles will be notified to return their
vehicles to a Toyota or Lexus dealer. The dealers will update the software of the Parking Assist ECU, free of charge. As the owner notification letters will be mailed out within the active period of the Toyota or Lexus New Vehicle Limited Warranty (“Warranty”) and all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty. How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production : Recall Schedule :
Description of Recall Schedule : Notifications to owners of the affected vehicles will occur by April 21,
2024. A copy of the draft owner notification will be submitted as soon as it is available. Notifications to distributors/dealers will be sent on February 21, 2024. Copies of dealer communications will be submitted as they are issued.
Planned Dealer Notification Date : FEB 21, 2024 – FEB 21, 2024
Planned Owner Notification Date : APR 07, 2024 – APR 21, 2024
* NR – Not Reported

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© 2024 Lexus, A Division of Toyota Motor Sales, USA
Lexus, A Division of Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: February 21,2024
To:
All Lexus Dealer Principals, General Managers, Service Managers, and Parts Managers
SAFETY (NONCOMPLIANCE) RECALL 24LA01 (Remedy Notice)
Multiple Models and Model Years
PVM System May Not Display Required Images
Model / Years
Production Period
Approximate Total Vehicles
Approximate Stop Sale Dealer Inventory
2023-2024 ES250
Mid-October 2022 to Early December 2023
100
20
2023-2024 ES300H
Mid-April 2022 to Late January 2024
6380
1020
2023-2024 ES350
Mid-September 2022 to Late January 2024
7560
570
2024 LC500
Mid-May 2023 to Early November 2023
290
20
2024 LC500h
Late May 2023 to Late October 2023
30
2
2024 LC Convertible
Mid-May 2023 to Early November 2023
730
190
2024 LS500
Mid-October 2022 to Late October 2023
1450
155
2024 LS500h
Late May 2023 to Late May 2023
1
0
STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.
Refer to Dealer Inventory Procedures section for more details.
On February 21, 2024, Lexus will file a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on Certain 2023 – 2024 Model Year ES250, Certain, 2023 – 2024 Model Year ES300h, Certain 2023 – 2024 Model Year ES350, Certain 2024 Model Year LC500, Certain 2024 Model Year LC Convertible, Certain 2024 Model Year LC500h, Certain 2023 Model Year LS500, and Certain 2023 Model Year LS500h vehicles.
Condition
Due to a software programming issue, the rearview image may not display within the period of time required by certain U.S. safety regulations after the driver shifts the vehicle into reverse, increasing the risk of a crash while backing the vehicle.
Remedy
Lexus dealers will update the software in the Parking Assist ECU FREE OF CHARGE.
Covered Vehicles
There are approximately 16,500 vehicles covered by this Safety Recall. Approximately 10 vehicles involved in this Safety Recall were distributed to Puerto Rico.
Owner Letter Mailing Date
Lexus will notify owners by late April 2024.
Lexus makes significant effort to obtain current guest name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the guest who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
S a f e t y ( N o n – C o m p l i a n c e ) R e c a l l 2 4 L A 0 1 ( R e m e d y N o t i c e ) – D – P a g e | 2
© 2024 Lexus, A Division of Toyota Motor Sales, USA
Dealer Inventory Procedure
New Vehicles in Dealership Inventory
There are approximately 1,980 vehicles in new dealer inventory as of February 19, 2024.
Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Lexus reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied.
Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.
NOTE:
• New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
• Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily https://dealerdaily.lexus.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).
Part Number
Description
Quantity
00241-INSPT
Inspection Mirror Hang Tag
25 Per Pack
Pre-Owned Vehicles in Dealer Inventory
Lexus typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety (Noncompliance) Recall unless the defect has been remedied.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily https://dealerdaily.lexus.com/. The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
L/Certified Vehicles
L/Certified policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited-Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a L/Certified until all applicable Safety Recalls, Special Service Campaigns, and Limited-Service Campaigns have been completed on that vehicle.
LCCS Service Loaners
Lexus requests that dealers remove all LCCS Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
S a f e t y ( N o n – c o m p l i a n c e ) R e c a l l 2 4 L A 0 1 ( R e m e d y N o t i c e ) – D – P a g e | 3
© 2024 Lexus, A Division of Toyota Motor Sales, USA
Guest Handling, Parts Ordering, and Remedy Procedures
Guest Contacts
Guests who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Guests with additional questions or concerns are asked to please contact the Lexus Brand Engagement Center at 1-800-255-3987 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.
For complete details on this policy, refer to Lexus Warranty Policy 4.15, “What Is Not Covered by The Lexus New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Joshua Burns (469) 292-6449 in Lexus Corporate Communications. Please do not provide this number to guests. Please provide this contact only to media.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to have completed the following course:
• LIC206A
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians who have completed the above course to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to always perform this repair.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
S a f e t y ( N o n – C o m p l i a n c e ) R e c a l l 2 4 L A 0 1 ( R e m e d y N o t i c e ) – D – P a g e | 4
© 2024 Lexus, A Division of Toyota Motor Sales, USA
No further action required.
Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
Op Code
Description
Flat Rate Hours
24LA01R1
Parking Assist ECU Update (ES)
0.8
24LA01R2
Parking Assist ECU Update (LC, LS)
0.7
•The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
•In the rare case that the Parking Assist ECU contains the latest calibration ID (no software update needed), use any of the opcodes above.
Lexus’ usual guest care amenities of car wash and fuel fill-up apply to this Safety (Noncompliance) Recall. Additionally, a maximum of three days of rental vehicle expense (at a maximum rate of $55.00 per day) while the vehicle is being remedied or the cost of pick-up and redelivery of the guest’s car may be claimed if required and subject to the guidelines published in the Safety Recall and Special Service Campaign General Procedures document on TIS.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Safety (Noncompliance) Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Covered
Old Calibration
Not Covered
Campaign completed.
Return the Vehicle to the guest.
Perform Health Check and Verify ECU Calibration.
Verify Vehicle Eligibility
1.Confirm vehicle VIN matches the RO.
2.Check for Campaign eligibility using TIS.
New Calibration
Reflash the parking assist ECU with the NEW software.
S a f e t y ( N o n – c o m p l i a n c e ) R e c a l l 2 4 L A 0 1 ( R e m e d y N o t i c e ) – D – P a g e | 5
© 2024 Lexus, A Division of Toyota Motor Sales, USA
Campaign Designation / Phase Decoder
2419 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaignis Launched24LA01LT = ToyotaL = LexusVehicle MakeAA = Safety Recall RemedyB = Safety Recall InterimC = Special Service CampaignD = Limited Service CampaignE = Customer Support ProgramF = Emissions Recall(May use other characters in unique cases)Field Action Category and Phase0101 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall.
Thank you for your cooperation.
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.
FAQ Page 1 of 1
© 2024 Lexus, A Division of Toyota Motor Sales, USA
SAFETY (NON-COMPLIANCE) RECALL 24LA01 (Remedy Notice)
Multiple Models and Model Years
PVM System May Not Display Required Images
Frequently Asked Questions
Original Publication Date: February 21, 2024
Q1:
What is the condition?
A1:
Due to a software programming issue, the rearview image may not display within the period of time required by certain U.S. safety regulations after the driver shifts the vehicle into reverse, increasing the risk of a crash while backing the vehicle.
Q2:
Are there any warnings that this condition exists?
A2: No.
Q3:
What is Lexus going to do?
A2:
Lexus dealers will update the software in the Parking Assist ECU FREE OF CHARGE.
Q4:
Which and how many vehicles are covered by this Safety Recall?
A3:
There are approximately 16,500 vehicles covered by this Safety Recall.
Model Years
Model
Production Period
Approximate Total Vehicles
2023 – 2024
ES250
Mid-October 2022 to Early December 2023
100
2023 – 2024
ES300H
Mid-April 2022 to Late January 2024
6380
2023 – 2024
ES350
Mid-September 2022 to Late January 2024
7560
2024
LC500
Mid-May 2023 to Early November 2023
290
2024
LC500h
Late May 2023 to Late October 2023
30
2024
LC Convertible
Mid-May 2023 to Early November 2023
730
2023
LS500
Mid-October 2022 to Late October 2023
1450
2023
LS500h
Late May 2023 to Late May 2023
1
Q5: Are there any other Toyota/Lexus vehicles covered by this Safety Recall in the U.S.?
A5: Yes, there are certain Toyota 2023 model year Mirai vehicles covered by this Safety Recall.
Q6:
How does Lexus obtain my mailing information?
A6:
Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
Q7:
What if I have additional questions or concerns?
A7:
If you have additional questions or concerns, please contact the Lexus Brand Engagement Center at 1-800-255-3987 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
© 2023 Toyota Motor Sales, USA – Version 3a
Lexus Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
GUEST CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for new vehicles in dealership inventory.
This vehicle is involved in a Safety Recall. At this time, remedy parts are not available, and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Lexus dealer to have the remedy performed at NO CHARGE when the remedy is available.
Guest Signature
Lexus recommends that you register with the Lexus Owners Community at http://www.lexus.com/owners/ and regularly check recall applicability using www.lexus.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN).
Model
Model Year
Guest Information
Guest Name
Guest Email
Guest Address
Home Phone #
Mobile Phone #
Date
Please provide this information so that Lexus or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.lexus.com/ownersupdate or contact us at 1-800-255-3987.
Dealer Information
Dealer Name/Address
Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
VIN
Campaign Code

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SEOCONTENT-END