Safety Recall HLE (H2E) – Hybrid Vehicle Transaxle Replacement – 2010 Lexus HS 250h Hybrid

“This site contains affiliate links for which OEMDTC may be compensated”

NHTSA Campaign Number: 17V619
Manufacturer Toyota Motor Engineering & Manufacturing
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 18,130

 

Generator Within Hybrid Transaxle may Short

A complete loss of motive power can increase the risk of a crash.

 

Summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010 Lexus HS 250h Hybrid vehicles. A component within the hybrid transaxle assembly may short circuit and result in a reduction or a complete loss of available power for moving the vehicle.

 

Remedy

Lexus will notify owners, and dealers will replace the hybrid vehicle transaxle assembly, free of charge. The recall is expected to begin November 20, 2017. Owners may contact 1-800-255-3987. Toyota’s number for this recall is HLE.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


October 4, 2017

Subject: Safety Recall HLE (H2E) – Interim Notice
Certain 2010 Model Year HS 250h
Hybrid Vehicle Transaxle Replacement

 

On October 4, 2017, Lexus will file a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on 2010 model year  HS 250h vehicles.

 

Condition

A manufacturing issue in an electric motor in the involved vehicle’s hybrid drivetrain may cause components to wear, leading to a potential short circuit.  This condition will illuminate warning lights and warning messages.  In most cases, the vehicle will enter a fail-safe mode, resulting in reduced propulsion and allowing the vehicle to be driven safely for a limited distance.  Under rare conditions, the hybrid system could shut down.  While power steering and braking assist will function normally, a hybrid system shut down while driving at higher speeds could increase the risk of a crash.

 

Remedy

Lexus is currently preparing the remedy for this condition. When the remedy becomes available, Lexus will send an owner notification by first class mail advising owners to make an appointment with their authorized Lexus dealer to have the hybrid vehicle transaxle replaced with a new one at NO CHARGE.

 

Covered Vehicles

There are approximately 18,100 vehicles covered by this Safety Recall. Approximately 30 vehicles involved in this Safety Recall were distributed to Puerto Rico.

 

Model Name Model Year Production Period
HS 250h 2010 Late January 2009 – Early September 2010

 

Owner Letter Mailing Date

Lexus expects to notify owners in late November 2017.

Lexus makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

Pre-Owned Vehicles in Dealer Inventory

Lexus typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Lexus.

Lexus expects dealers to use the attached Pre-Owned-Safety Recall Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Lexus and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form HLE/H2E” and include the VIN.

 

L-Certified Vehicles

Lexus’ L-Certified policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign.  Thus, no affected units are to be designated, sold, or delivered as L-Certified until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

Loaner Vehicle Reimbursement Procedure

A loaner vehicle or alternative transportation can be claimed for $45 per day.

Op. Code Description
GHG84A Vehicle Rental 1-30 Days
GHG84B Vehicle Rental 31-60 Days

 

NOTE: Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Victor Vanov (469) 292-1318 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

 

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Lexus Customer Assistance Center (1800-255-3987) – Monday through Friday, 7:00 am to 8:00 pm, Saturday 7:00 am to 5:00 pm Central Standard Time.

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall.

 

Lexus, a Division of Toyota Motor North America, Inc.

 

Attachment

 

CC:    Customer Satisfaction Manager
Dealer Principal
General Manager
Parts Manager
Pre-owned Manager  Service Manager
Warranty Administrator


Safety Recall HLE (Interim H2E) – Interim Notice
Certain 2010 Model Year HS 250h
Hybrid Vehicle Transaxle Replacement

 

Frequently Asked Questions
Original Publication Date: October 4, 2017

Q1: What is the condition?
A1: A manufacturing issue in an electric motor in the involved vehicle’s hybrid drivetrain may cause components to wear, leading to a potential short circuit.  This condition will illuminate warning lights and warning messages.  In most cases, the vehicle will enter a fail-safe mode, resulting in reduced propulsion and allowing the vehicle to be driven safely for a limited distance.  Under rare conditions, the hybrid system could shut down.  While power steering and braking assist will function normally, a hybrid system shut down while driving at higher speeds could increase the risk of a crash.
Q2: Are there any warning that this condition exists?
A2: There are no warnings prior to the occurrence of this condition. However, if the condition occurs, the Malfunction Indicator Lamp (MIL), the Master Warning Light, and/or the “Check Hybrid System” warning message may illuminate.  These warnings may also be accompanied by buzzer sounds.

Warning Message Malfunction Indicator Lamp (MIL) Warning/Indicator Lights
Warning Message Malfunction Indicator Lamp (MIL) Warning/Indicator Lights
In the multi-information display
(A buzzer may also sound)

 

Q3: What should I do if I receive these warnings?
A3: You should safely pull over at the first available opportunity and call for assistance.  Your vehicle may be operating in fail-safe mode, which only allows the vehicle to be driven safely for a limited distance.
Q4: What is Lexus going to do?
A4: Lexus is currently preparing the remedy for this condition. When the remedy becomes available, Lexus will send an owner notification by first class mail advising owners to make an appointment with their authorized Lexus dealer to have the hybrid vehicle transaxle replaced with a new one at NO CHARGE.
Q5: Which and how many vehicles are covered by this Safety Recall?
A5: There are approximately 18,100 vehicles covered by this Safety Recall.

Model Name Model Year Production Period
HS 250h 2010 Late January 2009 – Early September 2010

 

Q5a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.?

A5a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety Recall.

Q6: What if I previously paid for repairs related to this Safety Recall?
A6: Reimbursement consideration instructions will be provided in the owner letter.
Q7: How does Lexus obtain my mailing information?
A7: Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
Q8: What if I have additional questions or concerns?
A8: If you have additional questions or concerns, please contact the Lexus Customer Assistance Center at 1-800-255-3987 Monday through Friday, 7:00 am to 8:00 pm, Saturday 7:00 am to 5:00 pm Central Standard Time.

 


https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V619-6357.pdf

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [299.49 KB]

 


https://static.nhtsa.gov/odi/rcl/2017/RCAK-17V619-3864.pdf

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [247.09 KB]

 


 

Leave a Comment

1
Share to...