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NHTSA Campaign Number: 17V657
Manufacturer Toyota
Motor Engineering & Manufacturing
Components POWER TRAIN
Potential Number of Units Affected 310,475
Shift Lever Assembly may Allow Rollaway
If the shift lever can be moved from the “Park” position without depressing the brake pedal and the parking brake is not applied, the vehicle may roll, increasing the risk of a crash.
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2005-2007 and 2009-2010 Toyota Sienna vehicles. In the affected vehicles, due to a problem within the shift lock assembly, the shift lever may be moved out of the ‘Park’ position without depressing the brake pedal.
Remedy
Toyota will notify owners, and dealers will replace the shift lock solenoid and reapply the grease, free of charge. The recall is expected to begin December 1, 2017. Owners may contact Toyota customer service at 1-800-331-4331. Toyota’s number for this recall is H0V. Vehicles that were previously recalled under campaign 13V-429 are not affected by this recall.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Original Publication Date: October 18, 2017
| To: | All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers |
|---|---|
| Subject: | Safety Recall H0V (H1V) – Interim Notice Certain 2005 – 2007 and Certain 2009 – 2010 Model Year Sienna Vehicles Shift Lock Solenoid Assembly |
On October 18, 2017, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2005 – 2007 and certain 2009 – 2010 model year Sienna vehicles.
Condition
In the involved vehicles, grease inside the shift lever assembly could transfer to other internal components, causing them to function improperly. This could allow the shift lever to be moved out of the “Park” position without depressing the brake pedal. If this occurs when the parking brake is not engaged, it could lead to a vehicle rollaway and increase the risk of a crash.
Remedy
Toyota is currently preparing the remedy for this condition. When the remedy is available, Toyota will send an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to have the shift lock solenoid assembly replaced, the grease removed, and the appropriate amount of grease reapplied at NO CHARGE.
Covered Vehicles
There are approximately 310,500 vehicles covered by this Safety Recall. Approximately 2,000 vehicles involved in this Safety Recall were distributed to Puerto Rico.
| Model Name | Model Year | Production Period |
|---|---|---|
| Sienna | Certain 2005 – 2007 | Early August 2005 – Early March 2007 |
| Certain 2009 – 2010 | Mid December 2008 – Early January 2010 |
Owner Letter Mailing Date
Toyota will begin to notify owners in mid-December
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
Pre-Owned Vehicles in Dealer Inventory
Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a preowned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Toyota.
Toyota expects dealers to use the attached Pre-Owned-Safety Recall Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form H0V/H1V” and include the VIN.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Customer Reimbursement
Reimbursement consideration instructions will be included in the remedy owner letter.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Victor Vanov (469) 292-1318 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Campaign Designation Decoder
 |
| Examples:
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012 |
Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Safety Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
Safety Recall H0V (H1V) – Interim Notice
Certain 2005 – 2007 and Certain 2009 – 2010 Model Year Sienna Vehicles
Shift Lock Solenoid Assembly
Frequently Asked Questions
Original Publication Date: October 18, 2017
| Q1: | What is the condition? | ||||||||
| A1:
| In the involved vehicles, grease inside the shift lever assembly could transfer to other internal components, causing them to function improperly. This could allow the shift lever to be moved out of the “Park” position without depressing the brake pedal. If this occurs when the parking brake is not engaged, it could lead to a vehicle rollaway and increase the risk of a crash.
Q1a: What is the shift interlock system? A1a: The shift interlock system contains a shift lock solenoid that is mated with a slider and stopper to prevent the shift lever from being shifted from the “P” position, unless the ignition switch is “ON” and the brake pedal is depressed. Q1b: What is the cause of the condition? A1b: This condition is due to the improper application of grease on the shift lever assembly, and the deterioration of this grease over time. | ||||||||
| Q2: | Are there any warnings or indicators of this condition? | ||||||||
| A2:
| If you can shift your vehicle from the “P” position without application of the brake pedal, please contact your local authorized Toyota dealer for diagnosis and repair. | ||||||||
| Q3: | Is there anything I can do to prevent this condition from occurring? | ||||||||
| A3: | Yes, until the remedy is available, we recommend that you to take the following steps: (1) When parking the vehicle, always apply the parking brake. (2) After starting the engine, always step on the brake pedal before shifting from the “P” position. (3) Do not attempt to force the shift lever out of the “P” position. (4) Be careful not to damage the shift lever if you are moving between the front driver and passenger seats. (5) Do not leave children unattended in the vehicle where they could gain access to the shift lever.
Q3a: What if I experience the condition before the remedy is available? A3a: If you experience the condition described above, please contact your local authorized Toyota Q3b: Can my vehicle be driven if I experience the condition? A3b Yes, the vehicle can still be driven with the condition present; however, if you experience this condition you should contact your local Toyota | ||||||||
| Q4: | Did Toyota have a previous recall involving a similar condition? | ||||||||
| A4: | In September 2013, we conducted a safety recall involving certain Sienna vehicles (produced from January 2003 to August 2005 and from February 2007 to December 2008) due to the insufficient performance of the shift interlock system as a result of the variation in its size and shape of certain components during production. In this recall, the defect results from an improper application of the grease to the shift lever assembly and the deterioration of this grease over time. Therefore, the cause is different.
Q4a: Why are the vehicles involved in the previous Safety Recall not involved in this Safety Recall? A4a: Toyota | ||||||||
| Q5: | What is Toyota going to do? | ||||||||
| A5:
| Toyota is currently preparing the remedy for this condition. When the remedy is available, Toyota will send an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to have the shift lock solenoid assembly replaced, the grease removed, and the appropriate amount of grease reapplied at NO CHARGE. | ||||||||
| Q6: | Which and how many vehicles are covered by this Safety Recall? | ||||||||
| A6: | There are approximately 310,500 vehicles covered by this Safety Recall.
Q6a: Are there any other Lexus/Toyota A6a: No, there are no other Lexus/Toyota | ||||||||
| Q7: | What if I previously paid for repairs related to this Safety Recall? | ||||||||
| A7:
| Reimbursement consideration instructions will be provided in the remedy owner letter. | ||||||||
| Q8: | How does Toyota obtain my mailing information? | ||||||||
| A8:
| Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. | ||||||||
| Q9: | What if I have additional questions or concerns? | ||||||||
| A9:
| If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. |
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