J0F - Airbag Sensor - 2016 Toyota Prius

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January 31, 2018

Sensor Failures May Prevent Air Bag Deployment

If the air bags fail to deploy in a crash, it can increase the risk of injury.

NHTSA Campaign Number: 18V085

Manufacturer Toyota Motor Engineering & Manufacturing

Components AIR BAGS

Potential Number of Units Affected 48,672

Summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2016 Toyota Prius and Lexus RX 350, RX 350 F Sport, RX 450h F Sport and RX 450h vehicles and 2015-2016 Lexus NX 200T, NX Turbo and NX 300h vehicles. The air bag pressure sensors and/or the acceleration sensors may fail causing the side/curtain shield air bags and/or the front air bags to not deploy in the event of a crash.

Remedy

Toyota will notify owners, and dealers will replace the sensors as necessary based on their serial numbers, free of charge. The recall is expected to begin March 12, 2018. Owners may contact Toyota customer service at 1-800-331-4331. Toyota’s numbers for this recall are JLA, J0F.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Vehicle has a Recall

Original Publication Date: March 29, 2018

To:	All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
Subject:	Safety Recall J0F (J1F) – *Remedy Notice* Certain 2016 Model Year Prius Airbag Sensor

On January 31, 2018, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2016 model year Prius vehicles.

Condition

The involved vehicles have airbag systems where an open circuit could be created over time. If this were to occur, the airbag warning light will illuminate and the side/curtain shield airbags may not deploy. Airbag non-deployment could increase the risk of injury to the occupants in the event of a crash.

Remedy

Toyota will send an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to have the airbag sensors inspected and replaced with new ones, IF NECESSARY, at NO CHARGE.

Covered Vehicles

There are approximately 8,000 vehicles covered by this Safety Recall. There were approximately 60 vehicles distributed to Puerto Rico involved in this Safety Recall.

Model Name	Model Year	Production Period
Prius	2016	Early June 2015 – Late December 2015

Owner Letter Mailing Date

Toyota will begin to notify owners in late March 2018. A sample of the owner notification letter has been included for your reference.

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

New Vehicles in Dealership Inventory

There are 2 vehicles in new dealer inventory as of January 30, 2018.

Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect is remedied.

Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60 day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 24 hours to populate information for newly launched campaigns.

Pre-Owned Vehicles in Dealer Inventory

To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email, state “Disclosure Form J0F” and include the VIN.

Toyota Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

Loaner Vehicle Reimbursement Procedure

For customers who are uncomfortable driving their vehicle while Toyota prepares the remedy, a loaner vehicle or alternative transportation though Toyota Rent-A-CAR (TRAC) can be claimed for $35 per day.

Op. Code	Description
LGG28A	Vehicle Rental 1-30 Days
LGG28B	Vehicle Rental 31-45 Days

NOTE: Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.

Technician Training Requirements

The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:

Certified Technician (Electrical)
Expert Technician (Any specialty)
Master Technician
Master Diagnostic Technician

Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

Remedy Procedures

Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

Repair Quality Confirmation

The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

Parts Ordering Process – Non SET and GST Parts Ordering Process

Due to potentially limited availability, the parts may have been placed on either Manual Allocation Control (MAC) or Dealer Ordering Solutions (DOS). As the parts inventory changes, the ordering process may change. Please check the Toyota Special Activities MAC/DOS report on Dealer Daily for the most up-to-date parts ordering information.

All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details.

NOTE:

Inspection software will provide part number information if it is determined part replacement is required.
An airbag sensor will not be released without a screenshot submitted of the judgement screen from the inspection software. Refer to the MAC report for additional details.

Warranty Reimbursement Procedure

Opcode	Description	Flat Rate Hours
LGG07A	Inspect the airbag sensors – NO REPLACEMENT NEEDED	0.3
LGG07R	Inspect & replace the front door airbag sensor one side	1.0
LGG07S	Inspect & replace the front door airbag sensor both sides	1.6

Warranty claim filing will be available on 4/6/2018.
The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Towing can be claimed under opcode LGG07A, LGG07R, or LGG07S for a maximum of $250 as sublet type “TW” in the event the customer requests vehicle pickup.

Claim Filing Accuracy and Correction Requests

It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect opcode or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Victor Vanov (469) 292-1318 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

Customer Reimbursement

Reimbursement consideration instructions will be included in the owner letter.

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

Campaign Designation Decoder

Examples:

C1B = Launched in 2012, Interim Phase, 2^nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1^st Campaign Launched in 2014
H0A = Launched in 2017, Remedy Phase, 1^st Campaign Launched in 2017.

Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Safety Recall.

Thank you for your cooperation.

TOYOTA MOTOR SALES, U.S.A., INC.

Part Ordering Process for Safety Recall J0F

Safety Recall J0F
Certain 2016 Model Year Prius
Airbag Sensor

The inspection software will provide part number information if it is determined that part replacement is required.

Parts should ONLY be ordered if the inspection software determines sensor replacement is required.
For release of an airbag sensor by PTSG (Parts Technical Support Group), you will be required to email PRAproject@toyota.com the following:
- VIN
- Part Number and Quantity
- Dealer Number
- Order Reference Number
- Contact Name and Number
- Screenshot of Inspection Software Judgement
These parts release requirements are also listed in the MAC report.

NOTE: An airbag sensor will not be released without a screenshot of the judgement screen from the inspection software.

Refer to the Dealer Letter and Technical Instructions on TIS for additional information.

Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

Safety Recall J0F(J1F) – Remedy Notice
Certain 2016 Model Year Prius
Airbag Sensor

Frequently Asked Questions
Original Publication Date: March 29, 2018

Q1:

What is the condition?

A1:

The involved vehicles have airbag systems where an open circuit could be created over time. If this were to occur, the airbag warning light will illuminate and the side/curtain shield airbags may not deploy. Airbag nondeployment could increase the risk of injury to the occupants in the event of a crash.

Q1a: Will all airbags in the subject vehicles not deploy if the condition occurs?

A1a: Depending on the location of the affected sensor with the condition, the side/curtain airbags may not deploy.

Q2:

Are there any warning signs that this condition exists?

A2:

If this were to occur, the airbag warning light will illuminate.

Airbag Warning Light

Q3:

What should I do if my Airbag Warning Light illuminates?

A3:

The Airbag Warning Light is designed to come on when the engine switch is turned to the “ON” position during the ignition cycle check function. Under normal operation, it goes off after a few seconds. The warning light turning off after the check period means the system is operating as designed**. If the Airbag Warning Light (1) does not illuminate or (2) illuminates or remains illuminated after the few second check period, your side/curtain airbags may not operate in a crash. Please contact your local authorized Toyota dealer promptly for diagnosis and appropriate repair. If the warning lamp illumination is related to the condition covered by this Safety Recall, the inspection and potential repair will be performed at no charge to you.

** Please refer to the Owner’s Manual for additional operation details related to this system.

Q4:

What is Toyota going to do?

A4:

Q5:

Which and how many vehicles are covered by this Safety Recall?

A5:

There are approximately 8,000 vehicles covered by this Safety Recall. There were approximately 60 vehicles distributed to Puerto Rico involved in this Safety Recall.

Model Name	Model Year	Production Period
Prius	2016	Early June 2015 – Late December 2015

Q5a: Are there any other Toyota/Lexus/Scion vehicles covered by this Safety Recall in the U.S.?

A5a: Yes, there are certain 2015 – 2016 model year Lexus NX vehicles, and certain 2016 model year Lexus RX vehicles covered by this Safety Recall.

Q6:

How long will the repair take?

A6:

Including wait time and depending on the dealership’s schedule, the inspection will take approximately 45 minutes. If the results of the inspection determine that sensor replacement is necessary, the time necessary will range from approximately 1.5 hours to approximately 3.0 hours, depending upon how many sensors require replacement.

Q7:

What if I previously paid for repairs related to this Safety Recall?

A7:

Reimbursement consideration instructions will be provided in the owner letter.

Q8:

How does Toyota obtain my mailing information?

A8:

Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

Q9:

What if I have additional questions or concerns?

A9:

If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

5 Affected Prodcts

Vehicles

MAKE	MODEL	YEAR

LEXUS	NX	2015-2016
LEXUS	RX350	2016
LEXUS	RX450H	2016
TOYOTA	PRIUS	2016

26 Associated Documents

Remedy Instructions and TSB – FRONT AIR BAG SENSOR LH NX200t

RCRIT-18V085-2906.pdf 380.816KB

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Summary

Remedy

Notes

**Part Ordering Process for Safety Recall J0F**

Recalls Documents

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Part Ordering Process for Safety Recall J0F