Safety Recall J0G – Fuel Delivery Pipe – 2018 Toyota Camry

 

February 14, 2018

Incorrectly Connected Fuel Lines may Leak Fuel

The improperly connected hoses may leak fuel, which, in the presence of an ignition source, can increase the risk of a fire.

 

NHTSA Campaign Number: 18V108

Manufacturer Toyota Motor Engineering & Manufacturing

Components FUEL SYSTEM, GASOLINE

Potential Number of Units Affected 11,807

 

Summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018 Toyota Camry vehicles equipped with V6 engines. These vehicles have fuel delivery pipes that may not be properly connected to the fuel hoses in the engine compartment.

 

Remedy

Toyota will notify owners, and dealers will inspect the fuel pipes for the correct installation, correcting them as necessary, free of charge. The recall is expected to begin March 30, 2018. Owners may contact Toyota customer service at 1-888-270-9371. Toyota’s number for this recall is J0G.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

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◄ IMPORTANT UPDATE ►

The attached Dealer Letter has been updated. Refer to the details below.

DATE	TOPIC
2/28/2018	Warranty Reimbursement Procedure section has been updated.

 

The most recent update in the attached Dealer Letter will be highlighted with a red box.

 

Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.

 

Thank you for your cooperation.

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Original Publication Date: February 23, 2018

To:	All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
Subject:	Safety Recall J0G – Remedy Notice Certain 2018 Model Year Camry Fuel Delivery Pipe

 

On February 14, 2018, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2018 model year Camry vehicles.

 

Condition

During the assembly process, there is the possibility that the fuel pipes and the fuel hoses in the engine compartment were not properly connected. This condition could lead to a fuel odor or fuel leak.  In the presence of an ignition source, a fuel leak could increase the risk of a fire.

 

Remedy

Any authorized Toyota dealer will inspect the fuel delivery pipes and fuel hoses for proper installation and, if necessary, properly connect them at NO CHARGE to the vehicle owner.

 

Covered Vehicles

There are approximately 11,800 vehicles covered by this Safety Recall. There are approximately 70 vehicles distributed to Puerto Rico involved in this Safety Recall.

Model Name	Model Year	Production Period
Camry	2018	Late June 2017 – Late November 2017

 

Owner Letter Mailing Date

Toyota will notify owners by late March 2018.

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

New Vehicles in Dealership Inventory

There are approximately 2,900 vehicles in new dealer inventory as of February 13, 2018.

Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety.  Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory:  It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.  Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available.  Toyota provides these flooring reimbursements at 60 day intervals.  Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

 

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/).

 

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

Part Number	Description	Quantity
00411-140003	Inspection Mirror Hang Tag	25 Per Pack

 

NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).

 

Pre-Owned Vehicles in Dealer Inventory

To ensure customer satisfaction, Toyota requeststhat dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall. 

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form J0G” and include the VIN. 

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory

Summary available in Dealer Daily (https://dealerdaily.toyota.com/).

 

Toyota Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service

Campaign, or Limited Service Campaign.  Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Technician Training Requirements

The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:

• Certified Technician (any specialty)
• Expert Technician (any specialty)
• Master Technician
• Master Diagnostic Technician

Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair.  It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

 

Remedy Procedures

Refer to TIS for Technical Instructions on repair.  Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

 

Vehicles Emission Recall Proof of Correction Form (California only)

As this Safety Recall includes emission related parts, California dealers are requested to fill out the Vehicle Emissions Recall – Proof of Correction form after repairs have been completed. The vehicle owner may require this form for vehicle registration renewal. It is important to note that the forms are an official state document and blank forms must be secured to prevent misuse.  Booklets can be ordered from the MDC (material number 00410-92007).

Please complete the form and provide it to the owner. The first noncompleted VINs will be submitted to the California state DMV by April 30, 2018. If the vehicle owner’s warranty claim will not be processed and paid prior to this date, please be sure to complete a form and provide it to a California owner.

 

Repair Quality Confirmation

The repair quality of covered vehicles is extremely important to Toyota.  To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

 

Warranty Reimbursement Procedure

Opcode	Description	Flat Rate Hours
LGG04A	Inspect the two fuel pipes and hoses for proper connection OK – Fuel pipes and hoses properly connected.	0.6
LGG04B	Inspect the two fuel pipes and hoses for proper connection NG – Properly connect the fuel pipes and hoses.	0.7

 

• The flat rate times include 0.1 hours for administrative cost per unit for the dealership.

 

Claim Filing Accuracy and Correction Requests

It is the dealer’s responsibility to file claims correctly for this Safety Recall This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect opcode or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Victor Vanov (469) 292-1318 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

 

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

Campaign Designation Decoder

Examples: C1B = Launched in 2012, Interim Phase, 2nd   Campaign Launched in 2012 E0A = Launched in 2014, Remedy Phase, 1st  Campaign Launched in 2014 H0A = Launched in 2017, Remedy Phase, 1st  Campaign Launched in 2017.

 

Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Safety Recall 

 

Thank you for your cooperation.

TOYOTA MOTOR SALES, U.S.A., INC.

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Safety Recall J0G – Remedy Notice
Certain 2018 Model Year Camry
Fuel Delivery Pipe

 

Frequently Asked Questions
Original Publication Date: February 23, 2018

Q1:	What is the condition?
A1:	During the assembly process, there is the possibility that the fuel pipes and the fuel hoses in the engine compartment were not properly connected. This condition could lead to a fuel odor or fuel leak.  In the presence of an ignition source, a fuel leak could increase the risk of a fire.
Q2:	Are there any warnings or indicators prior to the occurrence of this condition?
A2:	No. However, drivers may experience a fuel odor if this condition occurs.
Q3:	What is Toyota going to do?
A3:	Toyota will send an owner notification by first class mail by late March 2018, advising owners to make an appointment with their authorized Toyota dealer to inspect the fuel delivery pipes for proper installation and, if necessary, properly connect them at NO CHARGE. NOTE (Customers who live in the state of California) The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of this NO CHARGE Safety Recall the California Air Resources Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have not had the Safety Recall completed. Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been completed during your vehicle registration renewal process.
Q4:	Which and how many vehicles are covered by this Safety Recall?
A4:	There are approximately 11,800 vehicles covered by this Safety Recall. Model Name Model Year Production Period Camry 2018 Late June 2017 – Late November 2017   Q4a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.? A4a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety Recall
Q5:	How long will the repair take?
A5:	The repair takes approximately 45 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
Q6:	How does Toyota obtain my mailing information?
A6:	Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
Q7:	What if I have additional questions or concerns?
A7:	If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

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1 Affected Product

Vehicle

TOYOTA

CAMRY

2018

 

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9 Associated Documents

Manufacturer Notices(to Dealers,etc)- 2/28/2018 – Updated Dealer Letter

RCMN-18V108-7217.pdf 2535.473KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-18V108-6088.pdf 52.903KB

 

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Manufacturer Notices(to Dealers,etc)- February 14, 2018 – Safety Recall J0G (Interim J1G) – Interim Notice – Certain 2018 Model Year Camry – Fuel Delivery Pipe

RCMN-18V108-8747.pdf 2132.375KB

 

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Defect Notice 573 Report

RCLRPT-18V108-7414.pdf 215.598KB

 

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Recall Acknowledgement

RCAK-18V108-9327.pdf 245.829KB

 

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Miscellaneous Document – February 14, 2018 – DEFECT INFORMATION REPORT

RMISC-18V108-8263.pdf 31.124KB

 

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Recall Quarterly Report – Report #2, 2018-2

RCLQRT-18V108-2240.PDF 214.631KB

 

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Recall Quarterly Report #3, 2018-3

RCLQRT-18V108-7279.PDF 211.346KB

 

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Recall Quarterly Report #1, 2018-1

RCLQRT-18V108-4748.PDF 214.527KB

 

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Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V108&docType=RCL

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