Recall J0H – Software Update for Vehicle Stability Control System – 2018 Toyota Tundra & Sequoia

 

February 20, 2018

Electronic Stability Control Deactivates/FMVSS 126

Deactivation of the vehicle stability control system can increase the risk of a crash in certain conditions.

 

NHTSA Campaign Number: 18V122

Manufacturer Toyota Motor Engineering & Manufacturing

Components ELECTRONIC STABILITY CONTROL

Potential Number of Units Affected 64,901

 

Summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018 Toyota Tundra and Sequoia vehicles. Electrical interference within the power supply circuit may cause the vehicle’s electronic stability control system to be deactivated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, “Electronic Stability Control Systems.”

 

Remedy

Toyota will notify owners, and dealers will update the vehicle’s software, free of charge. The recall began March 14, 2018. Owners may contact Toyota customer service at 1-888-270-9371. Toyota’s number for this recall is J0H. Note: This recall has been superseded by 18V-685. The software remedy for 18V-685 includes the updates to the software for this recall.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

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◄ IMPORTANT UPDATE ►

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The attached Dealer Letter has been updated. Refer to the details below.

DATE	TOPIC
02/28/2018	The warranty reimbursement procedure section has been updated with the remedy op code. A sample owner notification has been included.
02/23/2018	The campaign title has been updated.

 

The most recent update in the attached Dealer Letter will be highlighted with a red box.

Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.

Thank you for your cooperation.

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Original Publication Date: February 20, 2018

To:	All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
Subject:	Safety (Noncompliance) Recall J0H – Remedy Notice Certain 2018 Model Year Sequoia Certain 2018 Model Year Tundra Software Update for Vehicle Stability Control System (Center Airbag Sensor Assembly Software Update)

 

On February 20, 2018 Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2018 model year Tundra and Sequoia vehicles.  

 

Condition

In the involved vehicles, there is a possibility that a vehicle diagnostic function may unnecessarily turn off the Vehicle Stability Control System and affect other systems. If this occurs, warning lights and messages will be displayed, and a warning chime will sound. Turning off Vehicle Stability Control could increase the risk of a crash.

NOTE: This condition will set Diagnostic Trouble Code C1435 – “Yaw Rate Senor Internal Circuit” stored.

 

Remedy

For the involved vehicles, any authorized Toyota dealer will perform a software update on the center airbag sensor assembly at NO CHARGE to the customer.

NOTE: The remedy for J0H addresses both the H0Y condition and the J0H condition. As a result, Special Service Campaign H0Y is no longer active as of February 20, 2018. All vehicles involved in Special Service Campaign H0Y (whether H0Y was completed or not) are now included in Safety (Noncompliance) Recall J0H.

 

Covered Vehicles

There are approximately 64,900 vehicles covered by this Safety (Noncompliance) Recall. There were approximately 90 vehicles distributed to Puerto Rico involved in this Safety (Noncompliance) Recall.

Model Name	Model Year	Production Period
Sequoia	2018	Early August 2017 – Early February 2018
Tundra	2018

 

Owner Letter Mailing Date

Toyota will begin to notify owners in mid-March 2018. A sample of the owner notification letter has been included for your reference.

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

New Vehicles in Dealership Inventory 

There are approximately 24,600 vehicles in new dealer inventory as of February 19, 2018.

Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety.  Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory:  It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.  Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available.  Toyota provides these flooring reimbursements at 60 day intervals.  Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety (noncompliance) recall was sold without first being remedied. Vehicle Safety (Noncompliance) Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

 

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/).

 

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).

Part Number	Description	Quantity
00411-140003	Inspection Mirror Hang Tag	25 Per Pack

 

             

Pre-Owned Vehicles in Dealer Inventory

To ensure customer satisfaction, Toyota requeststhat dealers complete this Safety (Noncompliance) Recall on any used vehicles currently in dealer inventory that are covered by this Safety (Noncompliance) Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety (Noncompliance) Recall. 

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email, state “Disclosure Form J0H” and include the VIN. 

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily ( https://dealerdaily.toyota.com/ ).

 

Toyota Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign.  Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety (Noncompliance) Recall unless the defect has been remedied.

 

Technician Training Requirements

The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety (Noncompliance) Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly, technicians performing this repair are required to currently hold at least one of the following certification levels:

• Toyota Certified (any classifications)
• Toyota Expert (any classifications)
• Master
• Master Diagnostic Technician

Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair.  It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

 

Remedy Procedures

Refer to TIS for Technical Instructions on repair.  Conduct all non-completed Safety (Noncompliance) Recalls and Service Campaigns on the vehicle during the time of appointment.

 

Repair Quality Confirmation

The repair quality of covered vehicles is extremely important to Toyota.  To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

 

Warranty Reimbursement Procedure

Opcode	Description	Flat Rate Hours
LGG14A	Reflash Center Air Bag Sensor Assembly	0.8

 

• In rare cases that the center airbag sensor assembly contains the latest calibration ID (no software update needed), use opcode LGG14A.
• The flat rate times include 0.1 hours for administrative cost per unit for the dealership.

 

Claim Filing Accuracy and Correction Requests

It is the dealer’s responsibility to file claims correctly for this Safety (Noncompliance) Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect opcode or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Victor Vanov (469) 292-1318 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

             

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

Campaign Designation Decoder

Examples: C1B = Launched in 2012, Interim Phase, 2nd   Campaign Launched in 2012 E0A = Launched in 2014, Remedy Phase, 1st  Campaign Launched in 2014 J0A = Launched in 2018, Remedy Phase, 1st  Campaign Launched in 2018.

 

Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Safety (Noncompliance) Recall. 

 

Thank you for your cooperation.

TOYOTA MOTOR SALES, U.S.A., INC.

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Safety (Noncompliance) Recall J0H – Remedy Notice
Certain 2018 Model Year Sequoia
Certain 2018 Model Year Tundra
Software Update for Vehicle Stability Control System

 

Frequently Asked Questions
Original Publication Date: February 20, 2018

◄ IMPORTANT UPDATE ►

DATE	TOPIC
02/23/2018	The campaign title has been updated.

 

The most recent update will be highlighted with a red box.

Q1:	What is the condition?
A1:	In the involved vehicles, there is a possibility that a vehicle diagnostic function may unnecessarily turn off the Vehicle Stability Control System and affect other systems. If this occurs, warning lights and messages will be displayed, and a warning chime will sound. Turning off Vehicle Stability Control could increase the risk of a crash. NOTE: This condition will set Diagnostic Trouble Code C1435 – “Yaw Rate Senor Internal Circuit” stored.   Q1a: What is the Vehicle Stability Control (VSC) system?  A1a: The VSC system manages engine output and brake hydraulic pressure to enhance vehicle stability.   Q1a: Are there any warnings that this condition exists? A1a: If this condition has occurred, warning lights and messages will illuminate in addition to a warning chime.  As a result, if you see these warning lights and messages you may be experiencing the condition described above.  You should contact your local authorized Toyota dealer for diagnosis and appropriate repair as soon as possible.
Q2:	What is Toyota going to do?
A2:	Toyota will send an owner notification by first class mail starting in mid-March 2018, advising owners to make an appointment with their authorized Toyota dealer to have a software update performed to correct this condition at NO CHARGE.
Q3:	I previously received a letter from Toyota about a software update for my vehicle.  Do I still need to get this update completed?
A3:	Yes. This is an important safety recall.  The previous software change (Special Service Campaign designated by Toyota as “H0Y”) addresses a different issue relating to an incorrect value being recorded for one data item in the Event Data Recorder.  However, both updates revise the software in the Center Air bag Sensor Electronic Control Unit. Q3a: If I had Special Service Campaign H0Y performed, do I still have to get this recall performed? A3a: Yes.  This is an important safety recall.  The software update in Special Service Campaign H0Y does not address the noncompliance condition in this recall relating to the Vehicle Stability Control System. Q3b: If I have this recall completed, do I still have to complete Special Service Campaign H0Y? A3b: No.  The updated software that Toyota developed for this recall also addresses the condition in Special Service Campaign H0Y.
Q4:	Which and how many vehicles are covered by this Safety (Noncompliance) Recall?
A4:	There are approximately 64,900 vehicles covered by this Safety (Noncompliance) Recall. There were approximately 90 vehicles distributed to Puerto Rico involved in this Safety (Noncompliance) Recall. Model Name Model Year Production Period Sequoia 2018 Early August 2017 – Early February 2018 Tundra 2018   Q4a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall in the U.S.? A4a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall.
Q5:	How long will the repair take?
A5:	The repair takes approximately one hour. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
Q6:	How does Toyota obtain my mailing information?
A6:	Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
Q7:	What if I have additional questions or concerns?
A7:	If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

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2 Affected Products

Vehicles

MAKE	MODEL	YEAR
TOYOTA	SEQUOIA	2018
TOYOTA	TUNDRA	2018

 

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12 Associated Documents

Manufacturer Notices(to Dealers,etc)- 02/28/2018 – Updated Dealer Letter

RCMN-18V122-4687.pdf 1050.321KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-18V122-4201.pdf 508.675KB

 

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Manufacturer Notices(to Dealers,etc)- Updated Dealer Package – 02/23/2018

RCMN-18V122-0619.pdf 422.516KB

 

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Recall Acknowledgement

RCAK-18V122-8370.pdf 245.718KB

 

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Remedy Instructions and TSB

RCRIT-18V122-9581.pdf 528.881KB

 

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Manufacturer Notices(to Dealers,etc)- February 20, 2018 – Safety (Noncompliance) Recall J0H – Remedy Notice

RCMN-18V122-3528.pdf 378.291KB

 

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Miscellaneous Document – February 20, 2018 – NONCOMPLIANCE INFORMATION REPORT

RMISC-18V122-8435.pdf 363.087KB

 

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Recall 573 Report

RCLRPT-18V122-8417.PDF 216.336KB

 

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Recall Quarterly Report – Report #2, 2018-2

RCLQRT-18V122-1818.PDF 214.641KB

 

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Recall Quarterly Report #3, 2018-3

RCLQRT-18V122-4046.PDF 211.351KB

 

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Recall 573 Report – AMENDMENT 1

RCLRPT-18V122-7747.PDF 214.654KB

 

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Recall Quarterly Report #1, 2018-1

RCLQRT-18V122-9871.PDF 214.533KB

 

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Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V122&docType=RCL

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Reprogramming

J2534 Reprogramming

Approved J2534 Devices only provide reprogramming capabilities and do not support diagnostic scantool functions. For full diagnostic capabilities, please consider TIS Techstream or Techstream Lite

Toyota, Scion, and Lexus ECMs can be reprogrammed with the TIS Techstream, Techstream Lite, Diagnostic Tester, or can also be reprogrammed using a Toyota validated J2534 interface. Vehicle recalibration requires the use of the following:

• Toyota validated J2534 interface

• TIS Professional Level Subscription

• Toyota Calibration Update Wizard software (installed along with Techstream Software)

• Personal Computer running Microsoft Windows XP/2000 or later operating system

Toyota strongly recommends USING ONLY VALIDATED INTERFACE DEVICES that appear on this list.

Toyota works closely with J2534 interface manufacturers to ensure that their hardware works safely and efficiently with our products. Every device listed on this page has been thoroughly tested and validated on Toyota, Scion, and Lexus vehicles.

It is important to understand that only the specific devices, firmware, DLLs and APIs listed here have been tested by Toyota. We do not recommend use of any other J2534 device, firmware, DLL or API that is not listed here. Changes to J2534 hardware/software is outside of Toyota's control; in some cases, changes made to device hardware/software can negatively impact reprogramming performance. Toyota makes every effort to continue to work with J2534 interface manufacturers to ensure continued product compatibility as our respective products evolve.

 

J2534 Approved Device Application Chart

Device Name	Supplier	Version			CUW Version	Supported OS
		Firmware*	DLL*	API*
Flasher LT-Import	Bosch Diagnostics	01.02.07	01.02.07	04.04	8.8	B, C, D, E
Flasher PRO	Bosch Diagnostics	01.09.18	01.09.18	04.04	8.8	B, C, D, E
Mastertech VCI	Bosch Diagnostics	13.0.75.27	2.0.75.27	04.04	Testing in Progress	B, C, D, E
VSI-2534	Dearborn Group	1.112	2.05.22	04.04	8.10	C, D
CarDAQ Plus	Drew Technologies	01.09.18	01.09.18	04.04	8.8	B, C, D, E
Mongoose MFC	Drew Technologies	01.02.07	01.02.07	04.04	8.8	B, C, D, E
Mongoose PRO	Drew Technologies	1.1.12.0	1.1.12.0	04.04	8.16	A, B, C, D
Pass Thru Pro II	Snap-On	01.09.18	01.09.18	04.04	8.8	B, C, D, E

*Original validated firmware/DLL versions may be superceded by the device manufacturer. Contact the device manufacturer if you are unable to find the versions listed above.

 

Supported Operating Systems

A	Windows 8 (32-bit; 64-bit)
B	Windows 7 (32-bit; 64-bit)
C	Windows VISTA Home Basic, Home Premium, Business, Ultimate
D	Windows XP Pro SP1 or later
E	Windows 2000 SP2 or later

For more information about the J2534 devices listed above, click on the vendor names. To report compatibility problems with listed hardware/software, please contact the device manufacturer.

 

	CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
	Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
	CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware
	VSI J2534 ECU Reprogrammer & Diagnostic Adapter
	Dearborn d-Bridge Adapter J2534 OBDII Engineering Tool
	MAXIFLASH PRO (ALT-MF2534)

 

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Obtaining Calibration Files

The Flash Reprogramming Calibration CD is no longer available.

ECU Calibrations are now available for download directly from TIS. A valid TIS Professional Level subscription is required to access Calibration files. These files are compatible with the above mentioned scantools and J2534 interfaces. The Calibration page, located on the Diagnostics tab in the TIS site, contains all the most current vehicle calibration files, applicable Service Bulletins, and instructions for use. Select the following link for step by step instructions to access this page.

Note: Calibration Update Software is now included in the Techstream Software Installer. A valid TIS Professional Level subscription is required to download and install Techstream Software.

 

https://techinfo.toyota.com

 

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