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April 3, 2018 NHTSA CAMPAIGN NUMBER: 18V211000
Brake Assist Vacuum Pump may Fail
A sudden loss of braking assist can increase the risk of a crash.
NHTSA Campaign Number: 18V211
Manufacturer Toyota Motor Engineering & Manufacturing
Components SERVICE BRAKES, HYDRAULIC
Potential Number of Units Affected 6,046
Summary
Toyota Motor Engineering & Manufacturing (Toyota
) is recalling certain 2018 Toyota
Camry and Highlander vehicles, 2017 Toyota
Sienna and Tacoma vehicles and 2017 Lexus RX350 vehicles. During the manufacturing process, the oil galley in the rotor for the brake booster vacuum pump assembly may have been improperly machined possibly resulting in a sudden loss of brake assist.
Remedy
Toyota will notify owners, and dealers will replace the brake booster vacuum pump, free of charge. The recall began on May 9, 2018. Owners may contact Toyota
customer service at 1-888-270-9371, or Lexus customer service at 1-800-255-3987. Toyota
’s numbers for this recall are J0K/JLD.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE | TOPIC |
---|---|
5/7/2018 | The table in the “Parts Ordering Process” section has been updated to show ONLY Sienna/Camry/Highlander require replacement of the GASKET, THROTTLE BODY. |
The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.
Thank you for your cooperation.
Original Publication Date: May 3, 2018
To: | All Toyota![]() |
Subject: | Safety Recall J0K – Remedy Notice Certain 2017 Model Year Sienna and Tacoma Vehicles Certain 2018 Model Year Camry and Highlander Vehicles Vacuum Pump |
On April 3, 2018, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2017 model year Sienna and Tacoma vehicles, and certain 2018 model year Camry and Highlander vehicles.
Condition
The involved vehicles are equipped with a vacuum pump assembly, which provides braking assist. A component in the vacuum pump assembly may have been manufactured incorrectly. This condition could lead to the illumination of a warning light, a warning message, an audible tone, and result in the sudden loss of braking assist. A sudden loss of braking assist while driving could increase the risk of a crash.
Remedy
Toyota will send an owner notification by first class mail advising owners to make an appointment with their authorized Toyota
dealer to have the vacuum pump replaced at NO CHARGE to the customer.
Covered Vehicles
There are approximately 5,900 vehicles covered by this Safety Recall. None of the vehicles covered by this Safety Recall were distributed to Puerto Rico.
Model Name | Model Year | Approximate UIO | Production Period |
---|---|---|---|
Sienna | 2017 | 1,000 | Early October 2017 – Late October 2017 |
Tacoma | 2017 | 800 | Early October 2017 – Early November 2017 |
Camry | 2018 | 400 | |
Highlander | 2018 | 3,700 |
Owner Letter Mailing Date
Toyota will begin to notify owners in mid-May 2018. A sample of the owner notification letter has been included for your reference.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
New Vehicles in Dealership Inventory
There are approximately 400 vehicles in new dealer inventory as of April 2, 2018.
![]() | Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Toyota |
Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. |
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 24 hours to populate information for newly launched campaigns.
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
Part Number | Description | Quantity |
---|---|---|
00411-140003 | Inspection Mirror Hang Tag | 25 Per Pack |
NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).
Pre-Owned Vehicles in Dealer Inventory
To ensure customer satisfaction, Toyota requeststhat dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota
and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email, state “Disclosure Form J0K” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory
Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 24 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:
- Certified Technician (Engine)
- Expert Technician (Engine)
- Master Technician
- Master Diagnostic Technician
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
Parts Ordering Process – Non SET and GST Parts Ordering Process
Due to potentially limited availability, the parts may have been placed on either Manual Allocation Control (MAC) or Dealer Ordering Solutions (DOS). As the parts inventory changes, the ordering process may change. Please check the Toyota Special Activities MAC/DOS report on Dealer Daily for the most up-to-date parts ordering information.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details.
Model | Description | Quantity | Part Number |
---|---|---|---|
Sienna / Camry / Highlander | PUMP ASSY, VACUUM | 1 | 29300-0P011 |
Tacoma | PUMP ASSY, VACUUM | 1 | 29300-0P021 |
Sienna / Camry / Highlander | GASKET, THROTTLE BODY | 1 | 22271-0P020 ![]() |
All | BOLT, FLANGE | 3 | 90105-A0127 |
Loaner Vehicle Reimbursement Procedure
For customers who request loaner vehicle or alternative transportation in the interim phase, a loaner vehicle or alternative transportation can be claimed up to $35 per day.
Op. Code | Description |
---|---|
LGG38A | Vehicle Rental 1-30 Days |
NOTE: Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
Warranty Reimbursement Procedure
Model | Opcode | Description | Flat Rate Hours |
---|---|---|---|
Highlander | LGG35A | Replace the vacuum pump | 1.3 |
Sienna | LGG35B | Replace the vacuum pump | 1.3 |
Tacoma | LGG35C | Replace the vacuum pump | 1.6 |
Camry | LGG35D | Replace the vacuum pump | 1.1 |
- The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
- The cost of Toyota
Genuine Adhesive 1324, Three Bond 1324 or equivalent can be claimed as sublet type “OF” under OP Codes LGG35A, LGG35B, LGG35C or LGG35D at a maximum cost of $0.25 per vehicle.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect opcode or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Victor Vanov (469) 292-1318 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Campaign Designation Decoder
Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Safety Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
Safety Recall J0K – Remedy Notice
Certain 2017 Model Year Sienna and Tacoma Vehicles
Certain 2018 Model Year Camry and Highlander Vehicles
Vacuum Pump
Frequently Asked Questions
Original Publication Date: May 3, 2018
Q1: | What is the condition? | ||||||||||||||||||
A1: | The involved vehicles are equipped with a vacuum pump assembly, which provides braking assist. A component in the vacuum pump assembly may have been manufactured incorrectly. This condition could lead to the illumination of a warning light, a warning message, an audible tone, and result in the sudden loss of braking assist. A sudden loss of braking assist while driving could increase the risk of a crash. | ||||||||||||||||||
Q2: | Are there any warnings that this condition has occurred? | ||||||||||||||||||
A2:
| If this condition occurs, it could lead to the illumination of a warning light, a warning message, an audible tone, and a harder pedal feel. In Sienna and Highlander vehicles, the brake pedal may feel “over-sensitive” at lower vehicle speeds.
| ||||||||||||||||||
Q3: | What is Toyota![]() | ||||||||||||||||||
A3: | Toyota![]() ![]() | ||||||||||||||||||
Q4: | Which and how many vehicles are covered by this Safety Recall? | ||||||||||||||||||
A4: | There are approximately 5,900 vehicles covered by this Safety Recall.
Q4a: Are there any other Lexus/Toyota A4a: Yes, there are approximately 200 2017 model year Lexus RX350 vehicles covered by this Safety Recall. | ||||||||||||||||||
Q5: | How long does the repair take? | ||||||||||||||||||
A5: | The repair takes approximately two hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time. | ||||||||||||||||||
Q6: | How does Toyota![]() | ||||||||||||||||||
A6: | Toyota![]() | ||||||||||||||||||
Q7: | What if I have additional questions or concerns? | ||||||||||||||||||
A7: | If you have additional questions or concerns, please contact the Toyota![]() |
5 Affected Products
Vehicles
22 Associated Documents
Miscellaneous Document – April 3, 2018 – DEFECT INFORMATION REPORT
RMISC-18V211-5904.pdf 285.29KB
Manufacturer Notices(to Dealers,etc)- April 3, 2018 – Subject: Safety Recall J0K (Interim J1K) – Interim Notice – Certain 2017 Model Year Sienna and Tacoma Vehicles – Certain 2018 Model Year Camry and Highlander Vehicles Vacuum Pump
RCMN-18V211-9467.pdf 174.771KB
Recall Acknowledgement
Manufacturer Notices(to Dealers,etc)- April 3, 2018 – Subject: Safety Recall JLD (J2D) – Interim Notice – Certain 2017 Model Year RX 350 Vehicles – Vacuum Pump
RCMN-18V211-1012.pdf 665.125KB
Defect Notice 573 Report
RCLRPT-18V211-3930.pdf 218.861KB
ISSUED Owner Notification Letter(Part 577)- 2017 Model Year Sienna Vehicles – 2018 Model Year Highlander Vehicles
RCONL-18V211-1705.pdf 76.985KB
ISSUED Owner Notification Letter(Part 577)- Lexus – 2017 Model Year RX 350 Vehicles
ISSUED Owner Notification Letter(Part 577)- 2017 Model Year Tacoma Vehicles – 2018 Model Year Camry Vehicles
RCONL-18V211-3989.pdf 76.863KB
Manufacturer Notices(to Dealers,etc)- 5/7/2018 – The table in the “Parts Ordering Process” section has been updated to show ONLY Sienna/Camry/Highlander require replacement of the GASKET, THROTTLE BODY.
RCMN-18V211-0874.pdf 951.608KB
Recall Quarterly Report – Report #1, 2018-2
RCLQRT-18V211-4051.PDF 214.533KB
Recall Quarterly Report #2, 2018-3
RCLQRT-18V211-0287.PDF 211.254KB
Remedy Instructions and TSB – TECHNICAL INSTRUCTIONS FOR SAFETY RECALL J0K VACUUM PUMP CERTAIN 2018 Toyota Highlander 2017 Toyota
Sienna May 7th 2018: Update to thread adhesive and application
RCRIT-18V211-3223.pdf 1237.439KB
Remedy Instructions and TSB – TECHNICAL INSTRUCTIONS FOR SAFETY RECALL J0K VACUUM PUMP CERTAIN 2018 CAMRY May 7th 2018: Update to thread adhesive and application
RCRIT-18V211-8173.pdf 676.699KB
Remedy Instructions and TSB – TECHNICAL INSTRUCTIONS FOR SAFETY RECALL J0K VACUUM PUMP CERTAIN 2017 TACOMA
RCRIT-18V211-7735.pdf 848.579KB
Remedy Instructions and TSB – TECHNICAL INSTRUCTIONS FOR SAFETY RECALL J0K VACUUM PUMP CERTAIN 2017 TACOMA – May 7th 2018: Part number list & thread sealant application updated
RCRIT-18V211-2985.pdf 848.226KB
Remedy Instructions and TSB – TECHNICAL INSTRUCTIONS FOR SAFETY RECALL J0K VACUUM PUMP – CERTAIN 2018 Toyota Highlander 2017 Toyota
Sienna
RCRIT-18V211-3202.pdf 1236.286KB
Remedy Instructions and TSB – TECHNICAL INSTRUCTIONS FOR SAFETY RECALL J0K VACUUM PUMP – CERTAIN 2018 CAMRY
RCRIT-18V211-4554.pdf 677.173KB
Remedy Instructions and TSB – TECHNICAL INSTRUCTIONS FOR SAFETY RECALL JLD – VACUUM PUMP – CERTAIN 2017 RX 350
RCRIT-18V211-1829.pdf 720.705KB
Manufacturer Notices(to Dealers,etc)- May 3, 2018 – Subject: Safety Recall J0K – Remedy Notice Certain 2017 Model Year Sienna and Tacoma Vehicles – Certain 2018 Model Year Camry and Highlander Vehicles Vacuum Pump
RCMN-18V211-8859.pdf 934.184KB
Manufacturer Notices(to Dealers,etc)- Lexus – May 3, 2018 – Subject: Safety Recall JLD – Remedy Notice – Certain 2017 Model Year RX 350 Vehicles Vacuum Pump
RCMN-18V211-3893.pdf 1057.79KB
Recall Quarterly Report #3, 2018-4
RCLQRT-18V211-9953.PDF 211.345KB
Recall Quarterly Report #4, 2019-1
RCLQRT-18V211-3979.PDF 211.454KB
Recalls Documents
- Provides an extra margin of safety in extreme braking conditions
- Mix of polyglycol ethers ensures hot brake-system operation will not create dangerous vapor
- Excellent for ABS, disc and drum brake systems
- Delivers braking power when needed by avoiding a spongy pedal
- Both wet and dry boiling points exceed the minimum government standards
- High quality blend of polyethylene glycol ethers and additives
- Compatible with all brake system rubber components and other brake fluids
- Prevents seal hardening or softening
- Protects against rust and corrosion
- Provides excellent lubricity
- High compatibility. Use with or direct replacement for DOT 3, DOT 4, and DOT 5. 1
- Extended Service Interval (ESI): Lasts 100 percent longer than DOT 3, 50 percent longer than DOT 4, and 10 percent longer than DOT 5. 1
- Exceeds all DOT 3, DOT 4, and DOT 5. 1 standards
- Wet boiling point ~ 365 DegreeF/Viscosity at -40 DegreeC ~ 685mm2/s
- Standard brake fluid has a recommended change interval of 2 years. The recommended change interval for Bosch ESI6 is 3 years.
- Premium DOT 3 Brake Fluid has a minimum boiling point of 450°F
- Meets and exceeds DOT 3 and all other Federal and SAE specifications and standards for motor vehicle brake fluids
- Mixes with all DOT 3 approved brake fluids
- Designed for use in disc, drum and ABS brake systems
- Premium brake and hydraulic clutch fluid that protects internal components from corrosion under normal use
- High boiling point to minimize brake fluid boiling and vapor lock
- Excellent low temperature capability and stability when used where lower cold viscosities are required
- Excellent low temperature capability and stability when used where lower cold viscosities are required
- Synthetic quality brake fluid
- Contains special ingredients to guard against vapor lock and moisture absorption
- Exceeds requirements for both DOT 3 and DOT 4 brake fluids
- Specially formulated for DOT 4 brake fluid applications
- Designed for use in disc, drum and ABS brake systems
- Helps provide protection against brake failure from vapor lock
- Helps prevent corrosion in brake system
- Works with all brake system requiring DOT 3 fluids
- Exceeds federal motor vehicle safety standard No. 116
- Meets SAE spec. J1703.
- The 336⁰F wet boil point and 521⁰F dry boil point exceeds common characteristics for DOT 4 brake fluids
- Provides corrosion protection in brake components
- Matches needs of all DOT 4 manufacturer recommendations
- Compatible with all DOT 3 and DOT 4 applications
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