April 3, 2018 NHTSA CAMPAIGN NUMBER: 18V211000
A sudden loss of braking assist can increase the risk of a crash.
NHTSA Campaign Number: 18V211
Manufacturer Toyota Motor Engineering & Manufacturing
Components SERVICE BRAKES, HYDRAULIC
Potential Number of Units Affected 6,046
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018 Toyota Camry and Highlander vehicles, 2017 Toyota Sienna and Tacoma vehicles and 2017 Lexus RX350 vehicles. During the manufacturing process, the oil galley in the rotor for the brake booster vacuum pump assembly may have been improperly machined possibly resulting in a sudden loss of brake assist.
Toyota will notify owners, and dealers will replace the brake booster vacuum pump, free of charge. The recall began on May 9, 2018. Owners may contact Toyota customer service at 1-888-270-9371, or Lexus customer service at 1-800-255-3987. Toyota’s numbers for this recall are J0K/JLD.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
|5/7/2018||The table in the “Parts Ordering Process” section has been updated to show ONLY Sienna/Camry/Highlander require replacement of the GASKET, THROTTLE BODY.|
The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.
Thank you for your cooperation.
Original Publication Date: May 3, 2018
|To:||All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers|
|Subject:||Safety Recall J0K – Remedy Notice
Certain 2017 Model Year Sienna and Tacoma Vehicles
Certain 2018 Model Year Camry and Highlander Vehicles
On April 3, 2018, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2017 model year Sienna and Tacoma vehicles, and certain 2018 model year Camry and Highlander vehicles.
The involved vehicles are equipped with a vacuum pump assembly, which provides braking assist. A component in the vacuum pump assembly may have been manufactured incorrectly. This condition could lead to the illumination of a warning light, a warning message, an audible tone, and result in the sudden loss of braking assist. A sudden loss of braking assist while driving could increase the risk of a crash.
There are approximately 5,900 vehicles covered by this Safety Recall. None of the vehicles covered by this Safety Recall were distributed to Puerto Rico.
|Model Name||Model Year||Approximate UIO||Production Period|
|Sienna||2017||1,000||Early October 2017 – Late October 2017|
|Tacoma||2017||800||Early October 2017 – Early November 2017|
Owner Letter Mailing Date
Toyota will begin to notify owners in mid-May 2018. A sample of the owner notification letter has been included for your reference.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
New Vehicles in Dealership Inventory
There are approximately 400 vehicles in new dealer inventory as of April 2, 2018.
|Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60 day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied.
|Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.|
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 24 hours to populate information for newly launched campaigns.
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
|00411-140003||Inspection Mirror Hang Tag||25 Per Pack|
NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).
Pre-Owned Vehicles in Dealer Inventory
To ensure customer satisfaction, Toyota requeststhat dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory
Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 24 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:
- Certified Technician (Engine)
- Expert Technician (Engine)
- Master Technician
- Master Diagnostic Technician
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
Parts Ordering Process – Non SET and GST Parts Ordering Process
Due to potentially limited availability, the parts may have been placed on either Manual Allocation Control (MAC) or Dealer Ordering Solutions (DOS). As the parts inventory changes, the ordering process may change. Please check the Toyota Special Activities MAC/DOS report on Dealer Daily for the most up-to-date parts ordering information.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details.
|Sienna / Camry / Highlander||PUMP ASSY, VACUUM||1||29300-0P011|
|Tacoma||PUMP ASSY, VACUUM||1||29300-0P021|
|Sienna / Camry / Highlander||GASKET, THROTTLE BODY||1||22271-0P020|
Loaner Vehicle Reimbursement Procedure
For customers who request loaner vehicle or alternative transportation in the interim phase, a loaner vehicle or alternative transportation can be claimed up to $35 per day.
|LGG38A||Vehicle Rental 1-30 Days|
NOTE: Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
Warranty Reimbursement Procedure
|Model||Opcode||Description||Flat Rate Hours|
|Highlander||LGG35A||Replace the vacuum pump||1.3|
|Sienna||LGG35B||Replace the vacuum pump||1.3|
|Tacoma||LGG35C||Replace the vacuum pump||1.6|
|Camry||LGG35D||Replace the vacuum pump||1.1|
- The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
- The cost of Toyota Genuine Adhesive 1324, Three Bond 1324 or equivalent can be claimed as sublet type “OF” under OP Codes LGG35A, LGG35B, LGG35C or LGG35D at a maximum cost of $0.25 per vehicle.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect opcode or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Victor Vanov (469) 292-1318 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Campaign Designation Decoder
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Safety Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
Frequently Asked Questions
Original Publication Date: May 3, 2018
|Q1:||What is the condition?|
|A1:||The involved vehicles are equipped with a vacuum pump assembly, which provides braking assist. A component in the vacuum pump assembly may have been manufactured incorrectly. This condition could lead to the illumination of a warning light, a warning message, an audible tone, and result in the sudden loss of braking assist. A sudden loss of braking assist while driving could increase the risk of a crash.|
|Q2:||Are there any warnings that this condition has occurred?|
|If this condition occurs, it could lead to the illumination of a warning light, a warning message, an audible tone, and a harder pedal feel. In Sienna and Highlander vehicles, the brake pedal may feel “over-sensitive” at lower vehicle speeds.
|Q3:||What is Toyota going to do?|
|A3:||Toyota will send an owner notification by first class mail, starting by late May 2018, advising owners to make an appointment with their authorized Toyota dealer to have the vacuum pump replaced at NO CHARGE.|
|Q4:||Which and how many vehicles are covered by this Safety Recall?|
|A4:||There are approximately 5,900 vehicles covered by this Safety Recall.
|Q5:||How long does the repair take?|
|A5:||The repair takes approximately two hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.|
|Q6:||How does Toyota obtain my mailing information?|
|A6:||Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.|
|Q7:||What if I have additional questions or concerns?|
|A7:||If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.|
5 Affected Products
22 Associated Documents
Miscellaneous Document – April 3, 2018 – DEFECT INFORMATION REPORT
Manufacturer Notices(to Dealers,etc)- April 3, 2018 – Subject: Safety Recall J0K (Interim J1K) – Interim Notice – Certain 2017 Model Year Sienna and Tacoma Vehicles – Certain 2018 Model Year Camry and Highlander Vehicles Vacuum Pump
Manufacturer Notices(to Dealers,etc)- April 3, 2018 – Subject: Safety Recall JLD (J2D) – Interim Notice – Certain 2017 Model Year RX 350 Vehicles – Vacuum Pump
Defect Notice 573 Report
ISSUED Owner Notification Letter(Part 577)- Lexus – 2017 Model Year RX 350 Vehicles
Manufacturer Notices(to Dealers,etc)- 5/7/2018 – The table in the “Parts Ordering Process” section has been updated to show ONLY Sienna/Camry/Highlander require replacement of the GASKET, THROTTLE BODY.
Recall Quarterly Report – Report #1, 2018-2
Recall Quarterly Report #2, 2018-3
Remedy Instructions and TSB – TECHNICAL INSTRUCTIONS FOR SAFETY RECALL J0K VACUUM PUMP CERTAIN 2018 CAMRY May 7th 2018: Update to thread adhesive and application
Remedy Instructions and TSB – TECHNICAL INSTRUCTIONS FOR SAFETY RECALL J0K VACUUM PUMP CERTAIN 2017 TACOMA
Remedy Instructions and TSB – TECHNICAL INSTRUCTIONS FOR SAFETY RECALL J0K VACUUM PUMP CERTAIN 2017 TACOMA – May 7th 2018: Part number list & thread sealant application updated
Remedy Instructions and TSB – TECHNICAL INSTRUCTIONS FOR SAFETY RECALL J0K VACUUM PUMP – CERTAIN 2018 CAMRY
Remedy Instructions and TSB – TECHNICAL INSTRUCTIONS FOR SAFETY RECALL JLD – VACUUM PUMP – CERTAIN 2017 RX 350
Manufacturer Notices(to Dealers,etc)- May 3, 2018 – Subject: Safety Recall J0K – Remedy Notice Certain 2017 Model Year Sienna and Tacoma Vehicles – Certain 2018 Model Year Camry and Highlander Vehicles Vacuum Pump
Manufacturer Notices(to Dealers,etc)- Lexus – May 3, 2018 – Subject: Safety Recall JLD – Remedy Notice – Certain 2017 Model Year RX 350 Vehicles Vacuum Pump
Recall Quarterly Report #3, 2018-4
Recall Quarterly Report #4, 2019-1
- Provides an extra margin of safety in extreme braking conditions
- Mix of polyglycol ethers ensures hot brake-system operation will not create dangerous vapor
- Excellent for ABS, disc and drum brake systems
- Delivers braking power when needed by avoiding a spongy pedal
- Both wet and dry boiling points exceed the minimum government standards
- High compatibility. Use with or direct replacement for DOT 3, DOT 4, and DOT 5. 1
- Extended Service Interval (ESI): Lasts 100% longer than DOT 3, 50% longer than DOT 4, and 10% longer than DOT 5. 1
- Exceeds all DOT 3, DOT 4, and DOT 5. 1 standards
- Wet boiling point ~ 365 DegreeF/Viscosity at -40 DegreeC ~ 670mm2/s
- Standard brake fluid has a recommended change interval of 2 years. The recommended change interval for Bosch ESI6 is 3 years.
- Recommended for all ABS, disc and drum brake systems as well as hydraulic clutches requiring DOT 3 and DOT 4 fluids
- Provides corrosion protection for all metals within the braking system
- Compatible with all conventional brake fluids
- Substantially reduces the possibility of fluid vaporization and eventual brake failure
- Excellent performance in high-temperature braking systems
- PERFORMANCE – The 336⁰ F wet boil point and 521⁰ F dry boil point exceeds common characteristics for DOT 4 brake fluids
- PROTECTION – Provides corrosion protection in brake components
- PEACE OF MIND – Matches needs of all DOT 4 manufacturer recommendations
- HARSH CONDITIONS – Offers low level of compressibility
- FITS EVERYTHING – Compatible with all DOT 3 and DOT 4 applications
Last update on 2021-04-17 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-04-17 / Affiliate links / Images from Amazon Product Advertising API