Safety Recall J0K - Vacuum Pump - 2018 Toyota Camry & Highlander, 2017 Toyota Sienna & Tacoma

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April 3, 2018 NHTSA CAMPAIGN NUMBER: 18V211000

Brake Assist Vacuum Pump may Fail

A sudden loss of braking assist can increase the risk of a crash.

NHTSA Campaign Number: 18V211

Manufacturer Toyota Motor Engineering & Manufacturing

Components SERVICE BRAKES, HYDRAULIC

Potential Number of Units Affected 6,046

Summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018 Toyota Camry and Highlander vehicles, 2017 Toyota Sienna and Tacoma vehicles and 2017 Lexus RX350 vehicles. During the manufacturing process, the oil galley in the rotor for the brake booster vacuum pump assembly may have been improperly machined possibly resulting in a sudden loss of brake assist.

Remedy

Toyota will notify owners, and dealers will replace the brake booster vacuum pump, free of charge. The recall began on May 9, 2018. Owners may contact Toyota customer service at 1-888-270-9371, or Lexus customer service at 1-800-255-3987. Toyota’s numbers for this recall are J0K/JLD.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Vehicle has a Recall

◄ IMPORTANT UPDATE ►

The attached Dealer Letter has been updated. Refer to the details below.

DATE	TOPIC
5/7/2018	The table in the “Parts Ordering Process” section has been updated to show *ONLY* Sienna/Camry/Highlander require replacement of the GASKET, THROTTLE BODY.

The most recent update in the attached Dealer Letter will be highlighted with a red box.

Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.

Thank you for your cooperation.

Original Publication Date: May 3, 2018

To:	All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
Subject:	Safety Recall J0K – *Remedy Notice* Certain 2017 Model Year Sienna and Tacoma Vehicles Certain 2018 Model Year Camry and Highlander Vehicles Vacuum Pump

On April 3, 2018, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2017 model year Sienna and Tacoma vehicles, and certain 2018 model year Camry and Highlander vehicles.

Condition

The involved vehicles are equipped with a vacuum pump assembly, which provides braking assist. A component in the vacuum pump assembly may have been manufactured incorrectly. This condition could lead to the illumination of a warning light, a warning message, an audible tone, and result in the sudden loss of braking assist. A sudden loss of braking assist while driving could increase the risk of a crash.

Remedy

Toyota will send an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to have the vacuum pump replaced at NO CHARGE to the customer.

Covered Vehicles

There are approximately 5,900 vehicles covered by this Safety Recall. None of the vehicles covered by this Safety Recall were distributed to Puerto Rico.

Model Name	Model Year	Approximate UIO	Production Period
Sienna	2017	1,000	Early October 2017 – Late October 2017
Tacoma	2017	800	Early October 2017 – Early November 2017
Camry	2018	400
Highlander	2018	3,700

Owner Letter Mailing Date

Toyota will begin to notify owners in mid-May 2018. A sample of the owner notification letter has been included for your reference.

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

New Vehicles in Dealership Inventory

There are approximately 400 vehicles in new dealer inventory as of April 2, 2018.

Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60 day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 24 hours to populate information for newly launched campaigns.

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

Part Number	Description	Quantity
00411-140003	Inspection Mirror Hang Tag	25 Per Pack

NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).

Pre-Owned Vehicles in Dealer Inventory

To ensure customer satisfaction, Toyota requeststhat dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email, state “Disclosure Form J0K” and include the VIN.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory

Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 24 hours to populate information for newly launched campaigns.

Toyota Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

Technician Training Requirements

The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:

Certified Technician (Engine)
Expert Technician (Engine)
Master Technician
Master Diagnostic Technician

Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

Remedy Procedures

Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

Repair Quality Confirmation

The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

Parts Ordering Process – Non SET and GST Parts Ordering Process

Due to potentially limited availability, the parts may have been placed on either Manual Allocation Control (MAC) or Dealer Ordering Solutions (DOS). As the parts inventory changes, the ordering process may change. Please check the Toyota Special Activities MAC/DOS report on Dealer Daily for the most up-to-date parts ordering information.

All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details.

Model	Description	Quantity	Part Number
Sienna / Camry / Highlander	PUMP ASSY, VACUUM	1	29300-0P011
Tacoma	PUMP ASSY, VACUUM	1	29300-0P021
Sienna / Camry / Highlander	GASKET, THROTTLE BODY	1	22271-0P020
All	BOLT, FLANGE	3	90105-A0127

Loaner Vehicle Reimbursement Procedure

For customers who request loaner vehicle or alternative transportation in the interim phase, a loaner vehicle or alternative transportation can be claimed up to $35 per day.

Op. Code	Description
LGG38A	Vehicle Rental 1-30 Days

NOTE: Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.

Warranty Reimbursement Procedure

Model	Opcode	Description	Flat Rate Hours
Highlander	LGG35A	Replace the vacuum pump	1.3
Sienna	LGG35B	Replace the vacuum pump	1.3
Tacoma	LGG35C	Replace the vacuum pump	1.6
Camry	LGG35D	Replace the vacuum pump	1.1

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
The cost of Toyota Genuine Adhesive 1324, Three Bond 1324 or equivalent can be claimed as sublet type “OF” under OP Codes LGG35A, LGG35B, LGG35C or LGG35D at a maximum cost of $0.25 per vehicle.

Claim Filing Accuracy and Correction Requests

It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect opcode or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Victor Vanov (469) 292-1318 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

Campaign Designation Decoder

Examples:

C1B = Launched in 2012, Interim Phase, 2^nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1^st Campaign Launched in 2014
J0A = Launched in 2018, Remedy Phase, 1^st Campaign Launched in 2018.

Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Safety Recall.

Thank you for your cooperation.

TOYOTA MOTOR SALES, U.S.A., INC.

Safety Recall J0K – Remedy Notice
Certain 2017 Model Year Sienna and Tacoma Vehicles
Certain 2018 Model Year Camry and Highlander Vehicles
Vacuum Pump

Frequently Asked Questions
Original Publication Date: May 3, 2018

Q1:

What is the condition?

A1:

Q2:

Are there any warnings that this condition has occurred?

A2:

If this condition occurs, it could lead to the illumination of a warning light, a warning message, an audible tone, and a harder pedal feel. In Sienna and Highlander vehicles, the brake pedal may feel “over-sensitive” at lower vehicle speeds.


Warning Light	Warning Message

Q3:

What is Toyota going to do?

A3:

Toyota will send an owner notification by first class mail, starting by late May 2018, advising owners to make an appointment with their authorized Toyota dealer to have the vacuum pump replaced at NO CHARGE.

Q4:

Which and how many vehicles are covered by this Safety Recall?

A4:

There are approximately 5,900 vehicles covered by this Safety Recall.

Model Name	Model Year	Approximate UIO	Production Period
Sienna	2017	1,000	Early October 2017 – Late October 2017
Tacoma	2017	800	Early October 2017 – Early November 2017
Camry	2018	400
Highlander	2018	3,700

Q4a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.?

A4a: Yes, there are approximately 200 2017 model year Lexus RX350 vehicles covered by this Safety Recall.

Q5:

How long does the repair take?

A5:

The repair takes approximately two hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

Q6:

How does Toyota obtain my mailing information?

A6:

Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

Q7:

What if I have additional questions or concerns?

A7:

If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

5 Affected Products

Vehicles

MAKE	MODEL	YEAR

LEXUS	RX350	2017
TOYOTA	CAMRY	2018
TOYOTA	HIGHLANDER	2018
TOYOTA	SIENNA	2017
TOYOTA	TACOMA	2017

22 Associated Documents

Miscellaneous Document – April 3, 2018 – DEFECT INFORMATION REPORT

RMISC-18V211-5904.pdf 285.29KB

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Summary

Remedy

Notes

◄ IMPORTANT UPDATE ►

Recalls Documents

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