SAFETY RECALL J07 – Potential Loss of Power While Driving – 2019 Toyota Corolla Hatchback

NHTSA Campaign Number: 18V901
Manufacturer Toyota Motor Engineering & Manufacturing
Components POWER TRAIN
Potential Number of Units Affected 3,424

 

CVT Pump Blade may Detach, Causing Loss of Power

A vehicle stall, especially when driving a high rate of speed, can increase the risk of a crash.

 

Summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Toyota Corolla hatchback vehicles equipped with Continuously Variable Transmissions (CVT). The pump impeller blades within the torque converter may detach, especially when driven under high load, potentially causing a vehicle stall.

 

Remedy

Toyota has notified owners, and dealers will replace the CVT and torque converter, free of charge. An interim letter was mailed on January 28, 2019 to notify owners about the issue. A second letter will be sent when the remedy is available. Owners may contact Toyota customer service at 1-888-270-9371. Toyota’s number for this recall is J17/J07.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall


 ◄ IMPORTANT UPDATE ►

The attached Dealer Letter has been updated.  Refer to the details below. 

 

DATE TOPIC
2/18/2019
  • Added note regarding vehicles that have had a transmission replaced.
1/24/2019
  • Sample Owner Letter has been attached.

The most recent update in the attached Dealer Letter will be highlighted with a red box.

 

Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.

 

Thank you for your cooperation.


Original Publication Date: December 18, 2018 

To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

 

SAFETY RECALL J07 (Interim Notice J17)

Certain 2019 Model Year Corolla Hatchback
Potential Loss of Power While Driving
NHTSA Recall No. 18V-901

 

Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory
2019 Corolla Hatchback Early August 2018 – MidOctober 2018 3,400 1,181

 

Red Stop

STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.

Refer to Dealer Inventory Procedures section for more details.

Red Stop

 

On December 19, 2018, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on 2019 model year Corolla Hatchback vehicles.

 

Condition

In the involved vehicles, there is a possibility that a part (the torque converter) in the Continuously Variable Transmission (CVT) could fail.  Under certain conditions this could result in a loss of motive power.  Loss of motive power while driving at higher speeds could increase the risk of a crash.

 

Remedy

Toyota is currently preparing the remedy.  When available, the remedy will involve replacement of the transmission and torque converter with new parts not affected by this condition, FREE OF CHARGE to the customer. 

Note: If Toyota’s records show that a customer’s vehicle covered under this campaign had the transmission replaced, the vehicle will be marked complete.  The customer does not need to have the transmission replaced again as service replacement parts are not affected by this condition.  

 

Covered Vehicles

There are approximately 3,400 vehicles covered by this Safety Recall.  Approximately 260 vehicles involved in this Safety Recall were distributed to Puerto Rico.

 

Owner Letter Mailing Date

Toyota will begin to notify owners via first-class mail by mid-February.

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters.  In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

Dealer Inventory Procedures

New Vehicles in Dealership Inventory 

There are approximately 1,181 vehicles in new dealer inventory as of December 18, 2018.

 

Red Stop Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety.  Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

 Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available.  Toyota provides these flooring reimbursements at 60 day intervals.  Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied.

Vehicle Safety Recall completion should always be verified through TIS.  We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/).  The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags.  Inside the vehicle’s glove box are stickers containing the VIN.  Apply one of these stickers to the hang tag and install the hang tag in the vehicle.  A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

Hold For Inspection

Part Number Description Quantity
00411-140003 Inspection Mirror Hang Tag 25 Per Pack

NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).

 

Pre-Owned Vehicles in Dealer Inventory

Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied.  In this case, until remedy parts are available, delivery of a preowned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Toyota.

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information.  Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer.  Toyota and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to [email protected]toyota.com.  In the subject line of the e-mail, state “Disclosure Form J07/J17” and include the VIN.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory

Summary available in Dealer Daily (https://dealerdaily.toyota.com/).  The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.   

 

Toyota Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign.  Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Handling

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall.  Please welcome them to your dealership and answer any questions that they may have.  A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message.  In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications.  Please do not provide this number to customers.  Please provide this contact only to media.

 

Loaner Vehicle Reimbursement Procedure

For customers who have experienced the condition or are uncomfortable driving their vehicle while Toyota prepares the remedy, a loaner vehicle or alternative transportation through Toyota Rent-A-Car can be claimed for $35 per day.  Toyota is currently preparing the rental vehicle op codes.  The Dealer Letter will be updated when these op codes are available.  Please hold claim filing until that time.

NOTE: Rental invoice MUST be attached to all rental claims.  These claims may be subject to debit if rental invoice is not attached. 

 

Campaign Designation / Phase Decoder

Campaign Designation / Phase Decoder
Examples:

C1B = Launched in 2012, Interim Phase, 2nd   Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st  Campaign Launched in 2014
J0A = Launched in 2018, Remedy Phase, 1st  Campaign Launched in 2018.

 

Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Safety Recall.

 

Thank you for your cooperation.

TOYOTA MOTOR SALES, U.S.A., INC.


SAFETY RECALL J07 (Interim Notice J17)

Certain 2019 Model Year Corolla Hatchback
Potential Loss of Power While Driving – Torque Converter Malfunction

 

Frequently Asked Questions
Original Publication Date: December 18, 2018

 

◄ IMPORTANT UPDATE ►

DATE TOPIC
2/18/2019 • Added question regarding vehicles that have had a transmission replaced.

The most recent update will be highlighted with a red box.

 

Q1: What is the condition?
A1: In the involved vehicles, there is a possibility that a part (the torque converter) in the Continuously Variable Transmission (CVT) could fail.  Under certain conditions this could result in a loss of motive power.  Loss of motive power while driving at higher speeds could increase the risk of a crash.

 

Q1a: What is the function of the torque converter?

A1a: The torque converter is a part that transfers engine power from the engine to the transmission.

 

Q2: Are there any warnings that this condition exists?
A2: No.  However, if the condition occurs, a noise may be heard from the transmission.

 

Q3: What is Toyota going to do?
A3: Toyota is currently preparing the remedy, and owners of all involved vehicles will receive direct notification via first-class mail by mid-February.  When available, the remedy will involve replacement of the transmission and torque converter with new parts not affected by this condition, FREE OF CHARGE to the customer.

Q3aIf my vehicle previously received a transmission replacement after purchase, do I need to get the transmission replaced again?

A3a: If our records show that your vehicle had the transmission replaced, this campaign will be marked complete for your vehicle.  You do not need to have the transmission replaced again as service replacement parts are not affected by this condition.

Q4: Which and how many vehicles are covered by this Safety Recall?
A4: There are approximately 3,400 vehicles covered by this Safety Recall.

Model Name Model Year Production Period
Corolla Hatchback 2019 Early August 2018 – Mid-October 2018

Q4a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the United States?

A4a: No.  There are no other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the United States.

Q4b: Why is CH-R not involved in this Safety Recall in the United States?  

A4b: CH-R is involved in other regions, but not the United States, because the transmission equipped in CH-R vehicles in the United States do not use the affected torque converters.

 

Q5: Why is my 2019 model year Corolla Hatchback not included in this Safety Recall?
A5: Only certain 2019 model year Corolla Hatchback vehicles were equipped with a CVT containing an affected torque converter.

 

Q6: How does Toyota obtain my mailing information?
A6:

 

Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records.  Please make sure your registration or title information is correct.

 

Q7: What if I have additional questions or concerns?
A7: If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

 


SAFETY RECALL J07 (Interim Notice J17)

2/18/2019

https://static.nhtsa.gov/odi/rcl/2018/RCMN-18V901-0466.pdf

Download (PDF, 785KB)


SAFETY RECALL J07 (Interim Notice J17)

1/24/2019

https://static.nhtsa.gov/odi/rcl/2018/RCMN-18V901-2116.pdf

Download (PDF, 774KB)


SAFETY RECALL J07 (Interim Notice J17)

December 18, 2019

https://static.nhtsa.gov/odi/rcl/2018/RCMN-18V901-7720.pdf

Download (PDF, 173KB)


Interim Owner Notification Letter

https://static.nhtsa.gov/odi/rcl/2018/RIONL-18V901-1756.pdf

Download (PDF, 49KB)


December 19, 2018
DEFECT INFORMATION REPORT

https://static.nhtsa.gov/odi/rcl/2018/RMISC-18V901-3864.pdf

Download (PDF, 28KB)


Recall Acknowledgement

February 19, 2019

https://static.nhtsa.gov/odi/rcl/2018/RCAK-18V901-4410.pdf

Download (PDF, 240KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V901&docType=RCL


 

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Last update on 2019-09-03 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-09-03 / Affiliate links / Images from Amazon Product Advertising API

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