Safety Recall K0I – Fuel May Leak from Fuel Filler Pipe Connection – 2019 Toyota Camry Hybrid & Avalon Hybrid

NHTSA Campaign Number: 19V097
Manufacturer Toyota Motor Engineering & Manufacturing
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 205

 

Fuel Filler Pipe May Leak

The improperly connected filler pipe may leak fuel, which, in the presence of an ignition source can increase the risk of a fire.

 

Summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Camry Hybrid and Avalon Hybrid vehicles. The fuel filler pipe may not have been properly reconnected to the fuel tank during an inspection after vehicle assembly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, “Fuel System Integrity.”

 

Remedy

Toyota will notify owners, and dealers will inspect the fuel filler pipe, replacing it if necessary, free of charge. The recall is expected to begin in March 2019. Owners may contact Toyota customer service at 1-888-270-9371. Toyota’s number for this recall is K0I.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall


IMPORTANT UPDATE

 

The attached Dealer Letter has been updated. Refer to the details below.

DATE TOPIC
March 1, 2019 The Warranty Reimbursement Section has been updated with Opcodes:

 

The most recent update in the attached Dealer Letter will be highlighted with a red box.

 

Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.

 

Thank you for your cooperation.

Toyota Motor Sales, USA


Original Publication Date: February 14, 2019

 

To:  All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

 

SAFETY (NONCOMPLIANCE) RECALL K0I Remedy Notice

 

Certain 2019 Model Year Toyota Avalon HV and Camry HV Vehicles
Fuel May Leak from Fuel Filler Pipe Connection

 

Model / Years Production Period Approximate
Total Vehicles
Approximate Stop Sale
Dealer Inventory
2019 Avalon HV Mid-October 2018 – Early November 2018 40 13
2019 Camry HV Early October 2018 – Early November 2018 170 57

 

Red Stop STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.

Refer to Dealer Inventory Procedures section for more details.

Red Stop

 

On February 14, 2019, Toyota filed a Non-Compliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2019 model year Avalon HV and Camry HV vehicles.

 

Condition

During a quality confirmation activity, there was a possibility that the fuel filler pipe may not have been properly reconnected to the fuel tank. In this condition, the vehicles could leak fuel and may not meet certain U.S. federal motor vehicle safety standard requirements. In the presence of an ignition source, a fuel leak could increase the risk of a fire.

 

Remedy

Any authorized Toyota dealer will inspect the fuel filler pipe to confirm if it is properly installed and, IF NECESSARY, replace the fuel filler pipe FREE OF CHARGE.

 

Covered Vehicles

There are approximately 210 vehicles covered by this Safety (Noncompliance) Recall. There are no vehicles which were distributed to Puerto Rico.

 

Owner Letter Mailing Date

Toyota will begin to notify owners in mid-February 2019 by in-vehicle head unit notification, followed by first class letters.

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

Dealer Inventory Procedures

New Vehicles in Dealership Inventory

There are approximately 70 vehicles in new dealer inventory as of February 13, 2019.

Red Stop Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety.  Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory:  It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available.  Toyota provides these flooring reimbursements at 60 day intervals.  Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied.
Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

 

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

Hold For Inspection

Part Number Description Quantity
00411-140003 Inspection Mirror Hang Tag 25 Per Pack

NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).

 

Pre-Owned Vehicles in Dealer Inventory

To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to [email protected]toyota.com. In the subject line of the email, state “Disclosure Form K01” and include the VIN.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Toyota Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Handling, Parts Ordering, and Remedy Procedures

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

 

Parts Ordering Process

Toyota expects that most vehicles will require an inspection only. If a vehicle is identified with the fuel filler pipe NOT properly connected and secure, dealer should contact [email protected]toyota.com. Email subject line should be as follows: “K0I Parts Request for (Dealer Name, Dealer Code) (Date: XX-XX-XXXX)”. The email must include the following:

  • VIN
  • Photos of inspection results (refer to technical instructions for details)
  • Address and contact person for parts shipment
  • Dealer code and dealer name

For additional details on the inspection process, refer to the Technical Instructions.

 

Technician Training Requirements

The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly, technicians performing this repair are required to currently hold at least one of the following certification levels:

  • Certified Technician (any specialty)
  • Expert Technician (any specialty)
  • Master Technician
  • Master Diagnostic Technician

Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

 

Remedy Procedures

Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

 

Repair Quality Confirmation

The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

 

Vehicles Emission Recall Proof of Correction Form (California only)

As this Safety (Noncompliance) Recall includes emission related parts, California dealers are requested to fill out the Vehicle Emissions Recall – Proof of Correction form after repairs have been completed. The vehicle owner may require this form for vehicle registration renewal. It is important to note that the forms are an official state document and blank forms must be secured to prevent misuse. Booklets can be ordered from the MDC (material number 00410-92007).

Proof of Correction

Please complete the form and provide it to the owner. The first non-completed VINs will be submitted to the California state DMV by September 30, 2019. If the vehicle owner’s warranty claim will not be processed and paid prior to this date, please be sure to complete a form and provide it to a California owner.

 

Warranty Reimbursement Procedures

Warranty Reimbursement Procedure

Warranty Reimbursement Procedures

 

Op Code Description Flat Rate Hours
K0I001 Fuel filler pipe Inspection – No Replacement Needed 0.5 hr/vehicle
K0I002 Fuel filler pipe Inspection + Replacement 1.4 hr/vehicle
  • The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
  • A loaner vehicle or alternative transportation through the Toyota Rent-A-Car (TRAC) can be claimed up to a maximum of 30 days as a sublet type “RT” under Op Code K0I002.
    • Rentals greater than 4 days or $35.00 per day requires DSPM authorization as per the Toyota Transportation Assistance Policy (TTAP).
    • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
  • Towing can be claimed under Op Code K0I001 or K0I002 for a maximum of $250 as sublet type “TW” in the event the customer requests vehicle pickup.

 

Claim Filing Accuracy and Correction Requests

It is the dealer’s responsibility to file claims correctly for this Safety (Noncompliance) Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

 

Campaign Designation / Phase Decoder

Campaign Designation / Phase Decoder
Examples:
C1B = Launched in 2012, Interim Phase, 2nd   Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st  Campaign Launched in 2014
J0A = Launched in 2018, Remedy Phase, 1st  Campaign Launched in 2018.

 

Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Safety (Noncompliance) Recall.

 

Thank you for your cooperation.

TOYOTA MOTOR SALES, U.S.A., INC.


SAFETY (NONCOMPLIANCE) RECALL K0I Remedy Notice

 

Certain 2019 Model Year Toyota Avalon HV and Camry HV Vehicles
Fuel May Leak from Fuel Filler Pipe Connection

 

Frequently Asked Questions
Original Publication Date: February 14, 2019 

Q1: What is the condition?
A1:

 

During a quality confirmation activity, there was a possibility that the fuel filler pipe may not have been properly reconnected to the fuel tank. In this condition, the vehicles could leak fuel and may not meet certain U.S. federal motor vehicle safety standard requirements. In the presence of an ignition source, a fuel leak could increase the risk of a fire.

Q1a: What is the fuel filler pipe?

A1a: It is a pipe which connects the fuel inlet to the vehicle’s fuel tank.

 

Q1b: Are there any warnings that this condition exists?

A1b: No. However, if the condition is present, fuel may leak during refueling.

 

Q2: What is Toyota going to do?
A2: Toyota will begin to notify owners in mid-February 2019 by in-vehicle head unit notification, followed by first class letters, advising owners to make an appointment with their authorized Toyota dealer to have the fuel filler pipe inspected to confirm if it is properly installed.  IF NECESSARY, the dealer will replace the fuel filler pipe, FREE OF CHARGE.

NOTE (Customers who live in the state of California)

The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of this FREE Safety Recall, the California Air Resources Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have not had the Safety Recall completed.

Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been completed during your vehicle registration renewal process.

 

Q3: Which and how many vehicles are covered by this Safety (Noncompliance) Recall?
A3: There are approximately 210 vehicles covered by this Safety Recall. There are no vehicles which were distributed to Puerto Rico.

Model Name Model Year Approximate
UIO
Production Period
Avalon HV 2019 40 Mid-October 2018 – Early November 2018
Camry HV 2019 170 Early October 2018 – Early November 2018

Q3a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall in the U.S.?

A3a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety Recall. Toyota has confirmed that no other vehicles are involved because the issue of this Safety Recall stems from improper replacement work that took place for these specific vehicles during a quality confirmation process.

 

Q4: How long will the repair take?
A4:

 

The inspection takes approximately forty-five minutes. If replacement is required, the repair will take approximately one hour. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

 

Q5: How does Toyota obtain my mailing information?
A5:

 

Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

 

Q6: What if I have additional questions or concerns?
A6: If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

 


TECHNICAL INSTRUCTIONS
FOR
SAFETY (NONCOMPLIANCE) RECALL K0I
FUEL MAY LEAK FROM FUEL FILLER PIPE CONNECTION
CERTAIN 2019 MODEL AVALON HV AND CAMRY HV
UPDATE 2-20-2019

https://static.nhtsa.gov/odi/rcl/2019/RCRIT-19V097-9919.pdf

Download (PDF, 784KB)


TECHNICAL INSTRUCTIONS
FOR
SAFETY (NONCOMPLIANCE) RECALL K0I
FUEL MAY LEAK FROM FUEL FILLER PIPE CONNECTION
CERTAIN 2019 MODEL AVALON HV AND CAMRY HV

https://static.nhtsa.gov/odi/rcl/2019/RCRIT-19V097-9443.pdf

Download (PDF, 878KB)


SAFETY (NONCOMPLIANCE) RECALL K0I Remedy Notice

March 1, 2019

https://static.nhtsa.gov/odi/rcl/2019/RCMN-19V097-5929.pdf

Download (PDF, 1.3MB)


SAFETY (NONCOMPLIANCE) RECALL K0I Remedy Notice

February 14, 2019

https://static.nhtsa.gov/odi/rcl/2019/RCMN-19V097-6122.pdf

Download (PDF, 1.17MB)


February 14, 2019
NONCOMPLIANCE INFORMATION REPORT

https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V097-9382.pdf

Download (PDF, 24KB)


Miscellaneous Document

https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V097-7919.pdf

Download (PDF, 782KB)


Recall Acknowledgement

March 18, 2019

https://static.nhtsa.gov/odi/rcl/2019/RCAK-19V097-2891.pdf

Download (PDF, 240KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V097&docType=RCL


 

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  • Cleans valves and injectors of carbon deposits, gums and varnish for maximum performance, increased fuel efficiency and reduced emissions
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Last update on 2019-04-14 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-04-14 / Affiliate links / Images from Amazon Product Advertising API

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