SAFETY RECALL K0G – Potential Unintended or Non-Deployment of Passenger Side Front Seat and Curtain Shield Airbags – 2019 Toyota Sienna

April 23, 2019 NHTSA CAMPAIGN NUMBER: 19V318000

Door Spot Welds Affecting Air Bag Deployment

The incorrect air bag sensor readings could cause the affected air bags to unintentionally deploy or to not deploy when intended, increasing the risk of a crash and/or injury.

 

NHTSA Campaign Number: 19V318

Manufacturer Toyota Motor Engineering & Manufacturing

Components AIR BAGS

Potential Number of Units Affected 274

 

Summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Sienna vehicles. The passenger front door may have incorrect welds inside, possibly affecting the air bag sensor readings for the passenger side front seat and curtain shield air bags.

 

Remedy

Toyota will notify owners, and dealers will replace the passenger side front door sub assembly with a new one, free of charge. The recall is expected to begin June 10, 2019. Owners may contact Toyota customer service at 1-888-270-9371. Toyota’s number for this recall is K1G /K0G.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall


Original Publication Date: April 23, 2019

To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

 

SAFETY RECALL K0G (Interim Notice K1G)

 

Certain 2019 Model Year Sienna Vehicles
Potential Unintended or Non-Deployment of Passenger Side Front Seat and Curtain Shield Airbags

Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory
2019 Sienna Mid-February 2019 270 67

 

Red Stop

STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.

Refer to Dealer Inventory Procedures section for more details.

Red Stop

On April 23,2019, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2019 Model Year Sienna vehicles.

 

Condition

During the manufacturing process of the passenger side front doors, it is possible that a component may not have been welded properly. This could affect an airbag system sensor and lead to nondeployment or inadvertent deployment of the passenger side front seat and curtain shield airbags.  This can increase the risk of a crash or injury in the event of a crash.

 

Remedy

Toyota is currently preparing the remedy. When the remedy becomes available, any authorized Toyota dealer will replace the passenger side front door sub-assembly with a new one FREE OF CHARGE.

NOTE: The remedy will involve the replacement of the passenger side front door sub-assembly. All other door components such as the interior door panel, window, moldings, door handle, etc. will be reused. The door will also require painting. Installation of the new door sub-assembly, re-installation of the other door components, and painting will be covered by this recall remedy.

 

Covered Vehicles

There are approximately 270 vehicles covered by this Safety Recall. No vehicles, involved in this Safety Recall, were distributed to Puerto Rico.

 

Owner Letter Mailing Date

Toyota will notify owners by mid – June 2019.

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

Dealer Inventory Procedures

New Vehicles in Dealership Inventory

There are approximately 67 vehicles in new dealer inventory as of April 22,2019.

Red Stop Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety.  Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory:  It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available.  Toyota provides these flooring reimbursements at 60 day intervals.  Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

 

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

Hold For Inspection

Part Number Description Quantity
00411-140003 Inspection Mirror Hang Tag 25 Per Pack

NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).

 

New Vehicles in Dealership Inventory – Reminder

Toyota has not identified any new vehicles in dealership inventory that are covered by this Safety Recall. However, below is a reminder of the dealer’s obligations pertaining to Safety Recalls if there are new vehicles in dealership inventory:

Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety.  Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory:  It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Pre-Owned Vehicles in Dealer Inventory

Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Toyota.

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to [email protected]toyota.com. In the subject line of the email, state “Disclosure Form K0G/K1G” and include the VIN.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Toyota Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Handling, Parts Ordering, and Remedy Procedures

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

 

Warranty Reimbursement Procedures

Alternate Transportation Reimbursement Procedure

Until the remedy is available, customers who are uncomfortable driving their vehicle during the interim phase may receive alternative transportation which can be claimed for $35 per day.

 

NOTE:

  • Toyota is currently preparing the rental opcodes and will update this document once they become available.
  • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.

 

Campaign Designation / Phase Decoder

Campaign Designation Decoder
Examples:

C1B = Launched in 2012, Interim Phase, 2nd   Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st  Campaign Launched in 2014
J0A = Launched in 2018, Remedy Phase, 1st  Campaign Launched in 2018.

 

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by step procedures required to implement this Safety Recall.

 

Thank you for your cooperation.

TOYOTA MOTOR SALES, U.S.A., INC.


SAFETY RECALL K0G (Interim Notice K1G)

Certain 2019 Model Year Sienna Vehicles
Potential Unintended or Non-Deployment of Passenger Side Front Seat and Curtain Shield Airbags

 

Frequently Asked Questions
Original Publication Date: April 23, 2019

 

Q1: What is the condition?
A1: During the manufacturing process of the passenger side front doors, it is possible that a component may not have been welded properly. This could affect an airbag system sensor and lead to nondeployment or inadvertent deployment of the passenger side front seat and curtain shield airbags.  This can increase the risk of a crash or injury in the event of a crash.

 

Q2: Are there any warnings that this condition exists?
A2: No. There are no warnings that this condition exists.

 

Q3: What is Toyota going to do?
A3: Toyota is currently preparing the remedy. When the remedy becomes available, any authorized Toyota dealer will replace the passenger side front door sub-assembly FREE OF CHARGE.

 

Q3a: What is a “door sub-assembly”?

A3a: The door sub-assembly is the door without any trim or components added to it.  All other door components such as the interior door panel, window, moldings, door handle, etc. will be reused. The door sub-assembly will also require painting. Installation of the new door subassembly, re-installation of the other door components, and painting will be covered by this recall remedy.

 

Q4: Which and how many vehicles are covered by this Safety Recall?
A4: There are approximately 270 vehicles covered by this Safety Recall.

Model Name Model Year Production Period
Sienna 2019 Mid-February, 2019

Q4a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.?

A4a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety Recall.

 

Q5: What if I have additional questions or concerns?
A5: If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
TOYOTA SIENNA 2019

5 Associated Documents

April 23, 2019 DEFECT INFORMATION REPORT

RMISC-19V318-2676.pdf 31.977KB

Download (PDF, 31KB)


Manufacturer Notices(to Dealers,etc)- SAFETY RECALL K0G (Interim Notice K1G)

RCMN-19V318-8566.pdf 46.065KB

Download (PDF, 45KB)


Recall Acknowledgement

RCAK-19V318-3311.pdf 245.815KB

Download (PDF, 240KB)


Defect Notice 573 Report

RCLRPT-19V318-2269.PDF 213.843KB

Download (PDF, 209KB)


Manufacturer Notices(to Dealers,etc)- SAFETY RECALL K0G (Interim Notice K1G)

RCMN-19V318-9784.pdf 208.608KB

Download (PDF, 204KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V318&docType=RCL


 

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Last update on 2019-05-23 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-05-23 / Affiliate links / Images from Amazon Product Advertising API

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