SAFETY RECALL KLD & KLE – Driver Knee Airbag Not Properly Fastened – 2019 Lexus ES 350

April 10, 2019 NHTSA CAMPAIGN NUMBER: 19V288000

Knee Airbags May not Deploy Properly

 

In the event of a crash, there is an increased risk of injury if the knee air bag does not deploy properly.

 

NHTSA Campaign Number: 19V288

Manufacturer Toyota Motor Engineering & Manufacturing

Components AIR BAGS

Potential Number of Units Affected 564

 

Summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Lexus ES vehicles. These vehicles are equipped with a driver knee air bag assembly mounted to the lower instrument panel (IP) that may have been improperly installed, possibly affecting the deployment of the knee air bag in the event of a crash.

 

Remedy

Toyota will notify owners, and dealers will inspect and replace the driver knee air bag assembly, if necessary, free of charge. The recall began May 8, 2019. Owners may contact Toyota customer service at 1-800-255-3987. Toyota’s numbers for this recall are KLD and KLE.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall


Original Publication Date: May 2, 2019

To:         All Lexus Dealer Principals, General Managers, Service Managers, Parts Managers and Warranty Administrators

 

SAFETY RECALL KLD (Remedy Notice)

Certain 2019 Model Year ES 350 Vehicles
Driver Knee Airbag Not Properly Fastened
NHTSA Recall No. 19V-288

Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory
ES 350 / 2019MY Early February 2019 –  Late February 2019 260 130

 

RedStop STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.

Refer to Dealer Inventory Procedures section for more details.

RedStop

On April 10, 2019, Lexus filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2019 Model Year ES 350 vehicles.

 

Condition

During vehicle assembly, it is possible that the driver knee airbag may not have been properly fastened to the instrument panel.  This could have an effect on the deployment of the knee airbag that can increase the risk of injury during a crash.

 

Remedy

Any authorized Lexus dealer will replace the driver knee airbag with a new one FREE OF CHARGE.

 

Covered Vehicles

There are approximately 260 vehicles covered by this Safety Recall. There are no vehicles distributed to Puerto Rico involved in this Safety Recall.

 

Owner Letter Mailing Date

Lexus will begin to notify owners in early May 2019. A sample of the owner notification letter has been included for your reference.

Lexus makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

Dealer Inventory Procedures

New Vehicles in Dealership Inventory

There are approximately 130 vehicles in new dealer inventory as of April 09, 2019.

RedStop Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety.  Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory:  It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

Lexus reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall  remedy becomes available.  Lexus provides these flooring reimbursements at 60 day intervals.  Lexus reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.lexus.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

Hold For Inspection

Part Number Description Quantity
00241-INSPT Inspection Mirror Hang Tag 25 Per Pack

NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).

 

Pre-Owned Vehicles in Dealer Inventory

To ensure customer satisfaction, Lexus requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.

Lexus expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Lexus and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to [email protected]toyota.com. In the subject line of the email, state “Disclosure Form “KLD/K2D” and include the VIN.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.lexus.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

L/Certified Vehicles

L/Certified policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as L/Certified until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

LCCS Service Loaners

Lexus requests that dealers remove all LCCS Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Handling, Parts Ordering, and Remedy Procedures

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Lexus Guest Experience Center at 1-800-255-3987 – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 5:00 pm Central Time.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

 

Parts Ordering Process

It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane Portal, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.

Part Number Description Quantity
73900-06210-C0
(Black Interior)– OR –73900-06210-E0
(Brown Interior)
AIR BAG ASSY, INSTR PANEL, LWR NO.1 1

 

Technician Training Requirements

The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:

  • Certified
  • Senior
  • Master

Always check which technicians can perform the repair by logging on to https://LCTPReports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

 

Remedy Procedures

Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

 

Repair Quality Confirmation

The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

 

Warranty Reimbursement Procedures

Warranty Reimbursement Procedure

Warranty Reimbursement Procedures

Op Code Description Flat Rate Hours
KLD001 Replace Driver Knee Airbag 0.6 hrs/vehicle
  • The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
    • Rentals greater than 4 days or $45.00 per day requires DSPM authorization.
    • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.

 

Claim Filing Accuracy and Correction Requests

It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Lexus for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

 

Campaign Designation / Phase Decoder

Campaign Designation / Phase Decoder
Examples:

C1B = Launched in 2012, Interim Phase, 2nd   Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st  Campaign Launched in 2014
J0A = Launched in 2018, Remedy Phase, 1st  Campaign Launched in 2018.

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall.

 

Thank you for your cooperation.

 

LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.


Certain 2019 Model Year ES 350 Vehicles
Driver Knee Airbag Not Properly Fastened
NHTSARecall No. 19V-288

Frequently Asked Questions
Original Publication Date: May 2, 2019

 

Q1: What is the condition?
A1: During vehicle assembly, it is possible that the driver knee airbag may not have been properly fastened to the instrument panel.  This could have an effect on the deployment of the knee airbag that can increase the risk of injury during a crash.

 

Q1a: Are there any warnings that this condition exists?

A1a: No.  There are no warnings that this condition exists. However, the condition does not cause the airbag to deploy when it should not.

 

Q1b: Are the subject airbags manufactured by Takata?

A1b: No.  The subject airbags involved in this Safety Recall are manufactured by a different supplier.

 

Q2: What is Lexus going to do?
A2: Any authorized Lexus dealer will replace the driver knee airbag with a new one FREE OF CHARGE.

 

Q3: Which and how many vehicles are covered by this Safety Recall?
A3: There are approximately 260 vehicles covered by this Safety Recall.

Model Name Model Year Approximate Total Vehicles Production Period
ES 350 2019 260 Early February 2019 – Late February 2019

Q3a: Are there any other Lexus/Toyota/Scion vehicles affected by this condition in the U.S.?

A3a: Yes, there are approximately 310 Lexus ES350 vehicles affected by this condition under designation KLE.

 

Q4: How long will the repair take?
A4: The repair takes approximately one hour. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

 

Q5: How does Lexus obtain my mailing information?
A5:

 

Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

 

Q6: What if I have additional questions or concerns?
A6: If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
LEXUS ES 2019

13 Associated Documents

Manufacturer Notices(to Dealers,etc) – SAFETY RECALL KLD (Remedy Notice)

RCMN-19V288-2487.pdf 901.364KB

Download (PDF, 880KB)


Manufacturer Notices(to Dealers,etc)- SAFETY RECALL KLD (Interim Notice K2D) Certain 2019 Model Year ES 350 Vehicles – Driver Knee Airbag Not Properly Fastened

RCMN-19V288-2661.pdf 709.035KB

Download (PDF, 692KB)


Remedy Instructions and TSB

RCRIT-19V288-5004.pdf 3185.538KB

Download (PDF, 3.04MB)


Defect Notice 573 Report

RCLRPT-19V288-4023.PDF 213.498KB

Download (PDF, 208KB)


Recall Acknowledgement

RCAK-19V288-5461.pdf 245.776KB

Download (PDF, 240KB)


Manufacturer Notices(to Dealers,etc)- SAFETY RECALL KLE (Interim Notice K2E) Certain 2019 Model Year ES 350 Vehicles Driver Knee Airbag Not Properly Fastened

RCMN-19V288-7472.pdf 709.197KB

Download (PDF, 693KB)


Manufacturer Notices(to Dealers,etc) – KLD and KLE Remedy Dealer Daily Message 05-02-2019

RCMN-19V288-1593.pdf 268.772KB

Download (PDF, 262KB)


Remedy Instructions and TSB

RCRIT-19V288-0425.pdf 3076.927KB

Download (PDF, 2.93MB)


Manufacturer Notices(to Dealers,etc) – SAFETY RECALL KLE (Remedy Notice)

RCMN-19V288-8578.pdf 638.395KB

Download (PDF, 623KB)


Manufacturer Notices(to Dealers,etc)- SAFETY RECALL KLD (Interim Notice K2D) and SAFETY RECALL KLE (Interim Notice K2E)

RCMN-19V288-1795.pdf 47.618KB

Download (PDF, 47KB)


DEFECT INFORMATION REPORT – April 10, 2019

RMISC-19V288-8012.pdf 32.893KB

Download (PDF, 32KB)


ISSUED Owner Notification Letter(Part 577)

RCONL-19V288-3535.pdf 51.421KB

Download (PDF, 50KB)


ISSUED Owner Notification Letter(Part 577)

RCONL-19V288-5556.pdf 51.011KB

Download (PDF, 50KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V288&docType=RCL


 

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Last update on 2019-09-02 / Affiliate links / Images from Amazon Product Advertising API

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