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August 1, 2019 NHTSA CAMPAIGN NUMBER: 19V567000
In the event of a crash, if the air bags do not deploy as designed, the front seat passenger has an increased risk of an injury.
NHTSA Campaign Number: 19V567
Manufacturer Toyota Motor Engineering & Manufacturing
Components AIR BAGS
Potential Number of Units Affected 680
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Camry vehicles. The Occupant Classification System (OCS) may have been improperly calibrated, which may prevent the proper deployment of the front passenger air bag and knee air bag, in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, “Occupant Crash Protection.”
Remedy
Toyota will notify owners, and dealers will recalibrate the OCS, free of charge. The recall began August 27, 2019. Owners may contact Toyota customer service at 1-888-270-9371. Toyota’s number for this recall is K0M.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Original Publication Date: August 01, 2019
To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SAFETY (NONCOMPLIANCE) RECALL K0M (Remedy Notice)
Certain 2019 Model Year Camry Vehicles
Passenger Front and Knee Airbags May Not Deploy as Designed
| Model / Years | Production Period | Approximate Total Vehicles | Approximate Stop Sale Dealer Inventory |
|---|---|---|---|
| 2019 Camry | Late August 2018 – Late November 2018 | 700 | 30 |
On August 01, 2019, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Noncompliance Recall on certain 2019 model year Camry vehicles.
Condition
In the subject vehicles, the deployment strategy of the front passenger airbags is determined in part by using inputs from the occupant classification system in the front passenger seat. Because of a calibration error in the occupant classification system, the front passenger airbag and knee airbag may not deploy as designed under certain conditions in a crash. This can increase the risk of an injury to a front seat passenger. In addition, the condition can lead to a noncompliance with certain parts of Federal Motor Vehicle Safety Standard (FMVSS) No. 208 “Occupant Crash Protection.”
Remedy
Any authorized Toyota dealer will recalibrate the occupant classification system FREE OF CHARGE.
Covered Vehicles
There are approximately 700 vehicles covered by this Safety (Noncompliance) Recall. There are no vehicles were distributed to Puerto Rico involved in this Safety (Noncompliance) Recall.
Owner Letter Mailing Date
Toyota will notify owners by mid – August 2019.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
Dealer Inventory Procedures
New Vehicles in Dealership Inventory
There are approximately 30 vehicles in new dealer inventory as of July 31, 2019.
 |
Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60 day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. |
| Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. | |
NOTE:
- New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
- Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
| Part Number | Description | Quantity |
|---|---|---|
| 00411-140003 | Inspection Mirror Hang Tag | 25 Per Pack |
NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).
Pre-Owned Vehicles in Dealer Inventory
To ensure customer satisfaction, Toyota requests that dealers complete this Safety (Noncompliance) Recall on any used vehicles currently in dealer inventory that are covered by this Safety (Noncompliance) Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form K0M” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:
- Certified Technician (any specialty)
- Expert Technician (any specialty)
- Master Technician
- Master Diagnostic Technician
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
 |
| Op Code | Description | Flat Rate Hours |
|---|---|---|
| K0M001 | Perform OCS Zero Point Calibration | 0.4 hrs/vehicle |
- The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Safety (Noncompliance) Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Campaign Designation / Phase Decoder
 |
| Examples:
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012 |
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety (Noncompliance) Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
SAFETY (NONCOMPLIANCE) RECALL K0M (Remedy Notice)
Certain 2019 Model Year Camry Vehicles
Passenger Front and Knee Airbags May Not Deploy as Designed
Frequently Asked Questions
Original Publication Date: August 1, 2019
| Q1: | What is the condition? | ||||||
| A1: | In the subject vehicles, the deployment strategy of the front passenger airbags is determined in part by using inputs from the occupant classification system in the front passenger seat. Because of a calibration error in the occupant classification system, the front passenger airbag and knee airbag may not deploy as designed under certain conditions in a crash. This can increase the risk of an injury to a front seat passenger. In addition, the condition can lead to a noncompliance with certain parts of Federal Motor Vehicle Safety Standard (FMVSS) No. 208 “Occupant Crash Protection.”
|
||||||
| Q2: | Are there any symptoms/warning before the condition appears in the vehicle? | ||||||
| A2: | Under this condition, if an adult size person is seated in the passenger seat, the “AIRBAG OFF” light may illuminate. Please refer to Page 47 of the owner’s manual for an image of the “AIRBAG OFF” light.
|
||||||
| Q3: | What is Toyota going to do? | ||||||
| A3: | Any authorized Toyota dealer will recalibrate the occupant classification system FREE OF CHARGE.
|
||||||
| Q4: | Which and how many vehicles are covered by this Safety (Noncompliance) Recall? | ||||||
| A4: | There are approximately 700 vehicles covered by this Safety (Noncompliance) Recall.
Q4a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall in the U.S.? A4a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall.
|
||||||
| Q5: | How long will the repair take? | ||||||
| A5: | The repair takes approximately forty-five minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
|
||||||
| Q6: | How does Toyota obtain my mailing information? | ||||||
| A6:
|
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
|
||||||
| Q7: | What if I have additional questions or concerns? | ||||||
| A7: | If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
|
TECHNICAL INSTRUCTIONS
FOR
SAFETY (NONCOMPLIANCE) RECALL K0M
PASSENGER SIDE FRONT AND KNEE AIRBAGS MAY NOT DEPLOY AS DESIGNED
CERTAIN 2019 MODEL CAMRY
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:
- Certified Technician (any specialty)
- Expert Technician (any specialty)
- Master Technician
- Master Diagnostic Technician
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this recall repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
I. OPERATION FLOW CHART
II. IDENTIFICATION OF AFFECTED VEHICLES
A. AFFECTED VIN RANGE
NOTE:
- Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Safety (Noncompliance) Recall, and that the recall has not already been completed prior to dealer shipment or by another dealer.
- TMS warranty will not reimburse dealers for repairs conducted on vehicles that are not affected or were completed by another dealer.
III. PREPARATION
A. PARTS
There are no parts required for this Safety (Noncompliance) Recall.
B. TOOLS AND EQUIPMENT
- Techstream 2.0/ TIS Techstream / Techstream Lite (Software 14.1 or Higher)
IV. WORK PROCEDURE TABLE OF CONTENTS
PERFORM OCCUPANT CLASSIFICATION ZERO POINT CALIBRATION – SECTION VI.
APPENDIX – SECTION VlI.
V. BACKGROUND
In the subject vehicles, the deployment strategy of the front passenger airbags is determined in part by using inputs from the occupant classification system in the front passenger seat. Because of a calibration error in the occupant classification system, the front passenger airbag and knee airbag may not deploy as designed under certain conditions in a crash. This can increase the risk of an injury to a front seat passenger. In addition, the condition can lead to a noncompliance with certain parts of Federal Motor Vehicle Safety Standard (FMVSS) No. 208 “Occupant Crash Protection.”
VI. PERFORM OCCUPANT CLASSIFICATION ZERO POINT CALIBRATION
1. CONFIRM THE FOLLOWING
- The vehicle is parked on a level surface.
- There are no objects on the front passenger seat.
- Ensure there is nothing underneath the front passenger seat.
2. PREPARE THE PASSENGER SEAT
- Slide the seat fully rearmost.
- Adjust the seat back to the upright position.
- Slide the headrest to its lowest position.
- Seat height placed in its lowest position. (if equipped)
- Seat cushion (front) angle to its lowest position. (if equipped)
The passenger seat must be in the correct position to correctly recalibrate the OCS system.
3. OCCUPANT CLASSIFICATION ZERO POINT CALIBRATION
- Connect the Techstream to the vehicle.
- Turn the IG to ON.
- Start the Techstream.
- Click on “Connect to Vehicle”.
- Select the vehicle specifications.
- Select the “Occupant Detection”.
- Select the “Utility”.
- Select the “Zero Point Calibration”.
- Follow the on-screen instructions and then click on “Next”.
- DO NOT turn the IG on with the brake pedal depressed. Otherwise the engine starts.
- Ensure that the seat is in the correct position and empty.
- DO NOT produce vibrations and shocks by motions such as door and hood opening/closing or getting on/off the vehicle during calibration.
- Click on the “Exit”.
- Turn Techstream off, and then IG to the OFF position.
4. RETURN PASSENGER SEAT TO ORIGINAL POSITION
◄ VERIFY REPAIR QUALITY ►
If you have any questions regarding this Safety (Noncompliance) Recall, please contact your regional representative. |
VII. APPENDIX
A. CAMPAIGN DESIGNATION DECODER
B. CAMPAIGN PARTS DISPOSAL
As required by Federal Regulations, please make sure all campaign parts (original parts) removed from the vehicle are disposed of in a manner in which they will not be reused, unless requested for parts recovery return.
August 1, 2019
NONCOMPLIANCE INFORMATION REPORT
- Vehicle Manufacturer Name:
Toyota Motor Corporation, [“TMC”]
1, Toyota-cho, Toyota-city,
Aichi, 471-8571, Japan
Affiliated U.S. Sales Company
Toyota Motor North America, Inc. [“TMNA”]
6565 Headquarters Drive, Plano, TX 75024
- Identification of Involved Vehicles:
Based on production records, we have determined the involved vehicle population to be the vehicles listed in the table below.
| Make/Car Line | Model Year | Manufacturer | Production Period |
| Toyota / Camry | 2019 | TMC | August 24, 2018 through November 29, 2018 |
| Applicability | Part Number | Part Name | Component Description |
| Toyota / Camry | 89952-12030 | Computer, Occupant Detection | OCS Electronic Control Unit |
Note:
(1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
(2) Only vehicles that had the improper calibration procedure, described further below, performed on a specific line at this vehicle assembly plant during a specific manufacturing period are known to be potentially affected.
- Total Number of Vehicles Involved:
Total : 680
- Percentage of Vehicles Estimated to Actually Contain the Noncompliance:
Unknown. Toyota is unable to provide an estimate of the percentage of the vehicles to actually contain the noncompliance. Whether the condition will occur will depend on variances that may occur in the calibration procedure and the OCS sensor.
- Description of Noncompliance:
The front passenger seat of the subject vehicles is equipped with an occupant classification system (OCS) which provides input to the Supplemental Restraint System to determine the deployment strategy of the front passenger airbag and the front passenger knee airbag, depending on the weight and the posture of the seat occupant. The OCS may not have been calibrated properly on the particular production line at the facility producing the subject vehicles. If an OCS system is not calibrated properly, some portions of the requirements of FMVSS No. 208, paragraphs S14.5.2, S15.1(b), S15.2, S17, S19.2.1, S21.2.1 and S23.2.1 may not be met. Under some conditions, the front passenger airbag and knee airbag may not deploy as designed in a crash, increasing the risk of an injury to a front seat passenger.
- Test Results and Other Information:
In late June 2019, Toyota found, during the Quality Inspection process at a specific vehicle assembly plant, that the OCS zero point on a 2019 Camry was not properly set. An investigation identified that vehicles produced on this specific line producing Camry vehicles at this vehicle assembly plant possibly had an improper zero point calibration procedure performed due to an unrelated process change that took place on August 20, 2018. Toyota analyzed the potential deviation of the zero point between the correct and incorrect calibration procedures and analyzed the impact that this deviation would have on the airbag system. Based on result of this analysis, on July 26, 2019, it was determined that there is a possibility that the front passenger airbag and knee airbag may not be activated correctly when a passenger is in the seat such that affected vehicles may not meet some portions of the requirements of FMVSS No. 208, paragraphs S14.5.2, S15.1(b), S15.2, S17, S19.2.1, S21.2.1, and S.23.2.1.
- Description of Corrective Repair Action:
All known owners of the subject vehicles will be notified to return their vehicles to a Toyota dealer for re-calibration of the occupant classification system.
Reimbursement Plan for pre-notification remedies
As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty.
- Recall Schedule:
Notifications to owners of the affected vehicles will occur by Mid-August 2019. A copy of the draft owner notification letter(s) will be submitted as soon as available.
- Distributor/Dealer Notification Schedule:
Notification to distributors/dealers will be sent on August 1, 2019. Copies of the dealer communications will be submitted as they are issued.
- Manufacturer’s Campaign Number:
K0M
SEOCONTENT-START
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano,TX 75024
(469) 292-4000
IMPORTANT SAFETY RECALL (Remedy Notice)
Certain 2019 Model Year Camry Vehicles
Passenger Front and Knee Airbags May Not Deploy as Designed
NHTSA Recall No. 19V-567
Dear <FirstName/LastName>:
This notice is sent to you in accordance with the
National Traffic and Motor Vehicle Safety Act. Toyota has
decided that certain 2019 model year Camry vehicles fail
to conform to Federal Motor Vehicle Safety Standard
(FMVSS) No. 208, “Occupant Crash Protection.”
You received this notice because our records, which are
based primarily on state registration and title data,
indicate that you are the current owner.
What is the condition?
In the subject vehicles, the deployment strategy of the
front passenger airbags is determined in part by using
inputs from the occupant classification system in the
front passenger seat. Because of a calibration error
in the occupant classification system, the front
passenger airbag and knee airbag may not deploy
as intended in a crash. This can increase the risk of
an injury to a front seat passenger.
What will Toyota do?
Any authorized Toyota dealer will recalibrate the occupant classification system FREE OF CHARGE to you.
Spanish translation on back side
K0M Remedy Traducción en español en el lado inverso
URGENT SAFETY RECALL
This is an important Safety Recall.
The remedy will be performed
FREE OF CHARGE to you.
What Should You Do?
Please contact any authorized Toyota dealer to
schedule an appointment to have the remedy
performed as soon as possible. Your local Toyota
dealer will be more than happy to answer any
of your questions.
To find a dealer near you, visit
www.toyota.com/dealers
For more information on this and other Safety
Recalls, including Frequently Asked Questions,
visit www.toyota.com/recall. Input your full
17-digit Vehicle Identification Number (VIN)
noted above to review information specific to
your vehicle.
If you require further assistance, you may
contact the Toyota Customer Experience Center
at 1-888-270-9371 Monday through Friday,
7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to
4:30 p.m., Central Time.
This notice applies to your vehicle:
VIN ABCDEFGH987654321
This is an important Safety Recall.
The remedy will take approximately forty-five minutes. However, depending on the dealer’s work schedule, it
may be necessary to make your vehicle available for a longer period of time.
If you notice the passenger “AIRBAG OFF” light is illuminated while an adult size person is seated in the
passenger seat, your vehicle may be experiencing symptoms related to this Safety (Noncompliance) Recall.
Refer to Page 47 of the owner’s manual for an image of the “AIRBAG OFF” light. Please schedule an appointment
with any authorized Toyota dealer immediately.
Until the remedy is performed, we recommend that you do not operate the vehicle with an occupant in the front
passenger seat. We sincerely apologize for any inconvenience this will cause, but we are taking this action to
ensure your safety.
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, you may do so by registering at
www.toyota.com/owners. You will need your full 17-digit Vehicle Identification Number (VIN) to input the
new information.
If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or
without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line
at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
Toyota Motor Sales, USA
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano,TX 75024
(469) 292-4000
IMPORTANTE RETIRO DE SEGURIDAD (Aviso de Remedio)
Ciertos modelos Camry de año 2019
Las bolsas de aire frontales y de las rodillas del pasajero delantero podrian no activarse según lo diseñado
No. de retiro de NHTSA 19V-567
Estimado (nombre/apellido del cliente):
Esta notificación se le envía de acuerdo con los requisitos
establecidos en el Acta de Tráfico Nacional y de Seguridad
de Vehículos Motorizados. Toyota ha decidido que
ciertos vehículos modelo Camry del año 2019 no
cumplen con la Norma Federal de Seguridad para
Vehículos Motorizados (FMVSS, por sus siglas en inglés)
No. 208, “Protección de pasajeros contra colisión.”
Usted recibió este aviso porque nuestros registros,
basados principalmente en la información de registro y
titularidad estatal, indican que usted es el propietario
actual.
¿Cuál es la condición?
En los vehículos afectados, la estrategia de activación
de las bolsas de aire del pasajero delantero depende,
en parte, de la información del sistema de clasificación
de ocupantes del asiento del pasajero delantero.
Debido a un error de calibración en el sistema de
clasificación de ocupantes, las bolsas de aire
frontales y de las rodillas del pasajero delantero
podrían no activarse según lo previsto en caso de
colisión. Esto puede aumentar el riesgo de lesión al
pasajero del asiento delantero.
K0M Remedy
English version on front side
Versión en inglés en el frente
RETIRO DE SEGURIDAD URGENTE
Este es un Retiro de Seguridad importante.
El remedio se efectuará
SIN CARGO para usted.
Este aviso aplica a su vehículo:
VIN ABCDEFGH987654321
¿Qué Debe Hacer Usted?
Por favor, póngase en contacto con cualquier
concesionario Toyota autorizado para concertar
una cita a fin de realizar esta reparación lo
antes posible. Su concesionario Toyota local
responderá con gusto todas sus preguntas.
Para encontrar su concesionario más cercano, visite
www.toyota.com/dealers
Para más información acerca de este Retiro de
Seguridad y otros, incluidas las preguntas más
frecuentes, visite www.toyota.com/recall. Ingrese
su Número de Identificación del Vehículo (VIN) de
17 dígitos que aparece en la parte superior para
revisar la información específica a su vehículo.
Si necesita más asistencia, puede comunicarse
con el Centro de Experiencia del Cliente de
Toyota, al 1-888-270-9371, de lunes a viernes,
7:00 a.m. a 7:00 p.m., sábados, 7:00 a.m. a
4:30 p.m., Hora Central.
¿Qué hará Toyota?
Cualquier concesionario Toyota autorizado recalibrará el sistema de clasificación de ocupantes SIN CARGO
para usted.
Este es un Retiro de Seguridad importante.
El remedio tomará aproximadamente 45 minutos. Sin embargo, dependiendo del horario de trabajo del
concesionario, es posible que necesiten su vehículo por más tiempo.
Si observa que la luz de “AIRBAG OFF” (bolsa de aire desactivada) del pasajero está iluminada mientras que una
persona con medidas de adulto está sentada en el asiento del pasajero, su vehículo podría estar experimentando
síntomas relacionados con este Retiro de Seguridad (Incumplimiento). Consulte la página 47 del Owner’s Manual
para ver una imagen de la luz de “AIRBAG OFF”. Por favor, programe una cita con cualquier concesionario Toyota
autorizado inmediatamente.
Hasta que el remedio se lleve a cabo, le recomendamos que no conduzca el vehículo con un ocupante en el
asiento del pasajero delantero. Lamentamos profundamente cualquier inconveniente que esta situación pueda
ocasionarle, pero estas medidas se toman por su seguridad.
¿Qué sucede si usted no es el propietario o usuario de este vehículo?
Si usted es arrendador del vehículo, la Ley Federal exige que toda persona que arriende vehículos y reciba este
aviso de retiro de seguridad envíe una copia del mismo al arrendatario dentro de los diez días.
Si conoce al propietario o usuario actual del vehículo, por favor, reenvíeles esta carta.
Si desea actualizar la información de propiedad de su vehículo o de contacto, puede hacerlo registrándose en
www.toyota.com/owners. Necesitará su Número de Identificación del Vehículo (VIN) de 17 dígitos para ingresar
la nueva información.
Si considera que el concesionario o Toyota no han logrado o no pueden solucionar el defecto dentro de un plazo
razonable o sin costo para usted, puede presentar una queja al Administrador, a la National Highway Traffic
Safety Administration [Administración Nacional de Seguridad Vial en Autopistas], 1200 New Jersey Avenue S.E.,
Washington, D.C. 20590, o llame sin costo a la línea directa de Seguridad Automotor al 1-888-327-4236
(TTY: 1-800-424-9153), o visite https://www.safercar.gov.
Hemos enviado este aviso porque estamos interesados en su constante satisfacción con nuestros productos.
Lamentamos sinceramente cualquier inconveniente que esta condición le haya podido causar.
Gracias por conducir un Toyota.
Atentamente,
Toyota Motor Sales, USA
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| TOYOTA | CAMRY | 2019 |
10 Associated Documents
Recall Quarterly Report #2, 2019-4
RCLQRT-19V567-5683.PDF 211.236KB
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Recall Quarterly Report #3, 2020-1
RCLQRT-19V567-6888.PDF 211.322KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-19V567-2047.pdf 61.907KB
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Recall Acknowledgement
RCAK-19V567-6140.pdf 268.247KB
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Remedy Instructions and TSB
RCRIT-19V567-7387.pdf 326.613KB
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Miscellaneous Document – August 1, 2019 NONCOMPLIANCE INFORMATION REPORT
RMISC-19V567-4373.pdf 25.122KB
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Manufacturer Notices(to Dealers,etc) – SAFETY (NONCOMPLIANCE) RECALL K0M (Remedy Notice)
RCMN-19V567-5767.pdf 153.159KB
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Non-Compliance Notice 573 Report
RCLRPT-19V567-5798.PDF 214.201KB
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Miscellaneous Document – Head Unit Message
RMISC-19V567-7097.pdf 51.686KB
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Recall Quarterly Report #1, 2019-3
RCLQRT-19V567-0052.PDF 211.132KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V567&docType=RCL
- 【2024 NEWEST LAUNCH 1st Advanced Scan Tool Compatible With 12V&24V Vehicles】Design for Passenger&Commercial Vehicles 2 in1,work for Cars/Trucks/buses/trailers/excavators/diesel engine/pick-up/etc.
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- [ECU Programming& Coding, Turn Complexity into Simplicity] The LAUNCH X431 PAD VII ELITE surpasses most competitors with its ECU programming capabilities for over 30 car brands. 1)Program the blank/used ECUs, capable of rep/la//cing the exist software & firmware and programming new ECUs. 2)Upgrade the ECU software version. 3)The diagnostic scanner offers backup and restore data from original ECUs, not found in other tools. 5)Coding features: Recode ECU Data, Personalization, and loads of more.
- [UNMATCHED COVERAGE, 12/24V Passenger & Commercial vehicles] 2024 LAUNCH diagnostic tool works on 200+ car brands(1987-2024), 1)FCA Secured Gateway Access (SGW) Authorization "OE-level coverage for Asian, Euro, Domestic Cars. 2)This advanced launch scanner supports J2534, RP1210/D-PDU protocols for heavy-duty vehicles, Do-IP for BMW E/F and Land Rover/Jaguar models, and CANFD for new GM models. ✔With frequent updates and optimizations allow LAUNCH X431 PADVII to cover more vehicles.
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- [60+ Reset Functions, Constantly Updating] LAUNCH X431 PADII diagnostic tool has packed almost all tasks of a professional automotive scan tool. It can perform Oil Reset, EPB, SAS Calibration, Power Balance, Idle Relearn, ABS/Window Initialization, HVAC Calibration, etc. ✔Full bidirectional scan tool to quickly locate the fault, identifies problems five times faster than traditional methods. like EVAP Tests, A/C Clutch Test, Lane Keeping Assist, window, door, sunroof test etc.
- 【Wifi Upgrade】- After you receive the OBD2 Scanner Diagnostic Tool for better product experience as well as car diagnositic, please connect to wifi/phone hotspot and accept or take the initiative to update APP operating system and car brand diagnostic software.
- 【Professional 6 System Diagnosis】- This OBD2 scanner has the most commonly system: ABS, SRS, Transmission, Engine, BCM and TPMS. With its professional diagnostic services you will have the ability to read codes and make sure all safety measures are in place. Not only will you receive the code definition, but you will also be able to view possible causes and reported fixes for specific vehicle codes.
- 【7 Most Useful Reset Services】- You will have 7 additional fixed resets for lifetime free use: Oil/EPB/SAS/ETS/ABS Bleeding/Filte/TPMS. If you have recently changed or installed new equipment on your vehicles such as an ABS module or master cylinder, the ABS bleeding function can help remove air by performing an auto bleed. Moreover, the code reader comes with multiple maintenance features.
- 【Enhanced OBD2 Functions】- This car scanner can support all 10 OBD2 test modes. Read Codes, Erase Codes, MIL Fault Indicator Light, Live Data, EVAP System Test, On-Board Monitor Test, View Freeze Frame, O2 Sensor Test, Vehicle Info, I/M Readiness, DTC Code Look-up, perform oxygen sensor tests and carbon canister tests to ensure your vehicle is ready for all emission services.
- 【Large HD Touchscreen and 4 in 1 Live Data Display】- This car diagnostic scanner is equipped with a 5" color HD touchscreen: Compared with other screens, the displayed data and charts will be clearer. It shows live data of each control module by text or graphs, up to 4 parameters can be displayed at the same time.
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- 【Support Multi Languages】Works for most brand cars, no language barrier and no geographical limitations. Supported 15 languages English, French, German, Italian, Spanish, Portuguese, Japanese, Russian, Polish, Hungarian, Arabic, Greek, Slovak, Traditional Chinese and Korean, you can always choose the right working language. Default is English, you can change it via device setting.
- 💗💗【WARM NOTICE】✅The "X431 PADVII online programming activation method" & the instruction on how to use VPN to bypass IP restrictions to gain access to online programming feature for more models, not just for Benz & BMW in the U.S. is available if you need; ✅LAUNCH Tech. USA is just one of the dealers located in America, so they won't be responsible for Amazon products. Pls con-tact us If you have any problems.
- 🥇【LAUNCH X431 PAD VII ELITE, 2024 Top Diagnostic Scanner】 The latest all-around scan tool, upgraded from LAUNCH X431 PRO5/PADIII/V+ 4.0 and rival OEM car scanners. High-end ECU programming backup/restore for 30+ car brands, ECU/SCN coding, J2534/RP1210/D-PDU/Do-IP/CANFD, topology mapping, 60+ service functions, guided functions, highest hardware configuration … with 99.99% worldwide car coverage. LAUNCH X431 PAD VII ELITE is a worthwhile investment for repair shops and mechanics.
- 【Huge-Upgraded ECU Programming & Coding】 Beyond the reach of most competitors, LAUNCH X431 PAD VII ELITE features ECU Programming working on upmost 30+ car brands: 1) Backup/Restore data from original ECUs, you won't find this in any other tools; 2) Programming offline or online, manual or automatic to meet more needs; 3) R-etrofit, e.g. replace halogen lamp. 4) ECU Upgrade, e.g for Fuel quality defect firmware. Coding features: Recode ECU Data, Personalization, and loads of more.
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- 【J2534 Programming with Smart Box 3.0】 What is super SmartBox 3.0 VCI? Worth 1000$, Smart Box 3.0 is backed on new ISO9141/J1850/SAE J2610/CANFD/DOIP, which enables you to run 14x quicker data trans and advanced OEM J2534 reprogramming for B-MW, Ben-z, F-ord, Jaguar, Land Rover, GW, Volvo, etc. (please reach to us for more details). It also serves as a wireless VCI allowing the vehicle to transmit data to the diagnostic tablet without a physical connection.
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- 🎁🎁【Professional but Easier-to-use for Home】Tired of going to Autozone or other store to run codes, or having to pay the dealer to do it for you? IFIX435 code scanner is your ticket to happiness.Compared to the complexity of the car scanners available on the market with unit prices above $200, the car scanner diagnostic tool is one of the best investments you can make!
- 🚘🚘【OE-Level All System Diagnostic Tool】Whether you're troubleshooting engine problems, abs, airbag, transmission issues, IFIX435 obd2 scanner easily find and fix the problem with your vehicle. The car scanner diagnostic tool supports not only Engine, ABS, Transmission, but also EPB, TPMS, SAS, A/C, chassis and other system scans. By reading the ECU version information of each system, providing a🔥 live data stream, 🔥reading the trouble codes and🔥 retrieves freeze-frame, saving home repairers a lot of time and money in maintenance.
- 📈📈【Real Deal-LIVE DATA】Real-time, dynamic data is sure to streamline your work! IFIX435 car diagnostic scanner for all cars can get instant access to key information about your vehicle's RPM, oil temperature, and more, making diagnosis easier than ever before. The obd2 scanner diagnostic tool allows you to see live information streams and even take previews and recorded information for later playback.👍Easy to use without space limitations, and actuators to quickly uncover and solve any issues.
- 👍👍【Lifetime F-ree One-Click Update 】How much have you spent on car maintenance? The diagnostic scanner is permanently updated for f-ree, which save you a lot of money in the long-term.You can connect the scanner tool to your home WiFi or personal hotspot to update it to get newest software and more car coverage. Buy once and be set for life with this device.
- 👍👍【Wide Vehicle Coverage Global Mechanics】IFIX435 code reader for cars and trucks can diagnose over 10000+ vehicles(60+ car brands) worldwide mainstream car makes(USA/ASIA/EUROPE), works on OBDII most after 1996 vehicles including the latest 2023 models.It supports 13 different languages at the same time, which can satisfy users all over the world.
Last update on 2024-06-23 / Affiliate links / Images from Amazon Product Advertising API
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