RECALL K0N – Backup Camera System May Not Operate – 2019 Toyota RAV4

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August 6, 2019 NHTSA CAMPAIGN NUMBER: 19V576000

Back-Up Camera May Not Activate /FMVSS 111

If the backup camera system does not activate and the driver does not check his/her surroundings while reversing, there is an increased risk of a crash.

 

NHTSA Campaign Number: 19V576

Manufacturer Toyota Motor Engineering & Manufacturing

Components BACK OVER PREVENTION

Potential Number of Units Affected 14,215

 

Summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 RAV4 and RAV4 Hybrid vehicles. Due to a damaged electrical connector, the back-up camera may not activate when the vehicle is in reverse. As such, these vehicles fail to comply to Federal Motor Safety Standard (FMVSS) number 111, “Rearview Mirrors.”

 

Remedy

Toyota will notify owners, and dealers will inspect the back-up camera system and replace the audio display unit, if necessary, free of charge. The recall began September 27, 2019. Owners may contact Toyota customer service at 1-888-270-9371. Toyota’s number for this recall is K0N.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


Original Publication Date: August 6, 2019

To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

SAFETY (NONCOMPLIANCE) RECALL K0N (Remedy Notice)

Certain 2019 Model Year RAV4 and RAV4 Hybrid
Backup Camera System May Not Operate

 

Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory
2019 RAV4 Late May 2019 – Late July 2019 11,800 2,400
2019 RAV4 Hybrid Late May 2019 – Mid-July 2019 2,400 300

 

Red Stop STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.

Refer to Dealer Inventory Procedures section for more details.

Red Stop

 

On August 6, 2019, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2019 model year RAV4 and RAV4 Hybrid vehicles.

 

Condition

The involved vehicles are equipped with a back-up camera system which activates to show the area behind the vehicle when the vehicle is shifted into reverse.  In these vehicles, there is a possibility that a damaged connector in the audio unit display is causing the back-up camera system not to activate. If the driver reverses the vehicle without checking his/her surroundings when the vehicle has this condition, there can be an increased risk of a crash. Also, this condition would lead to a noncompliance with certain safety regulations.

 

Remedy

For all involved vehicles, if the backup camera system is found to be inoperative as a result of this condition, Toyota dealers will replace the audio unit display with a new one, FREE OF CHARGE.

Note: To reduce owner inconvenience, the owner notification will include instructions on how to confirm the operation of the backup camera and notify Toyota if the backup camera is functioning normally.  Some owners may prefer to have a dealer inspect the vehicle for them, in which case the dealer should perform the inspection as outlined in the Technical Instructions.

 

Covered Vehicles

There are approximately 14,200 vehicles covered by this Safety (Noncompliance) Recall. No vehicles involved in this Safety (Noncompliance) Recall were distributed to Puerto Rico.

 

Owner Letter Mailing Date

Toyota will notify owners by early October 2019.

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

Dealer Inventory Procedures

New Vehicles in Dealership Inventory

There are approximately 2,700 vehicles in new dealer inventory as of August 5, 2019.

Red Stop Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety.  Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory:  It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available.  Toyota provides these flooring reimbursements at 60-day intervals.  Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

 

NOTE:

  • New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
  • Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

Hold For Inspection

Part Number Description Quantity
00411-140003 Inspection Mirror Hang Tag 25 Per Pack

 

NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).

 

Pre-Owned Vehicles in Dealer Inventory

To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form K0N” and include the VIN.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Toyota Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Handling, Parts Ordering, and Remedy Procedures

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

 

Parts Ordering Process Non SET and GST Parts Ordering Process

It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.

All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details.

Part Number Description Quantity
86140-0R320 RECEIVER ASSY, RADIO & DISPLAY* 1

 

*Both retailed and in -stock vehicles require new unit replacement. Do NOT obtain through the Manufacture Exchange Center.

 

Technician Training Requirements

The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:

  • Certified Technician (specialty)
  • Expert Technician (specialty)
  • Master Technician
  • Master Diagnostic Technician

Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com.

It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

 

Remedy Procedures

Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

 

Repair Quality Confirmation

The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

 

Parts Recovery Procedures

All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes.

To help minimize dealer storage challenges, Toyota recommends that dealers:

  • File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota.
  • Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.

Refer to Warranty Policies 9.3 and 9.6 for additional details.

 

Warranty Reimbursement Procedures

Warranty Reimbursement Procedure

Warranty Reimbursement Procedure

 

Op Code Description Flat Rate Hours
K0N001 Inspect Backup Camera – Head Unit Replacement NOT Required 0.2
K0N002 Inspect Backup Camera – Replace Head Unit 0.5

 

  • The flat rate times include 0.1 hours for administrative cost per unit for the dealership.

 

Claim Filing Accuracy and Correction Requests

It is the dealer’s responsibility to file claims correctly for this Safety (Noncompliance) Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

 

Campaign Designation / Phase Decoder

Campaign Designation / Phase Decoder
Examples:

C1B = Launched in 2012, Interim Phase, 2nd   Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st  Campaign Launched in 2014
J0A = Launched in 2018, Remedy Phase, 1st  Campaign Launched in 2018.

 

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety (Noncompliance) Recall.

 

Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.


SAFETY (NONCOMPLIANCE) RECALL K0N (Remedy Notice)

Certain 2019 Model Year RAV4 and RAV4 Hybrid
Backup Camera System May Not Operate

Frequently Asked Questions
Original Publication Date: August 6, 2019

 

Q1: What is the condition?
A1: The involved vehicles are equipped with a back-up camera system which activates to show the area behind the vehicle when the vehicle is shifted into reverse.  In these vehicles, there is a possibility that a damaged connector in the audio unit display is causing the back-up camera system not to activate. If the driver reverses the vehicle without checking his/her surroundings when the vehicle has this condition, there can be an increased risk of a crash. Also, this condition would lead to a noncompliance with certain safety regulations.

 

Q1a: What is the audio unit display?

A1a: The audio unit display is the display unit for the audio system. Also, the backup camera system shows the area behind the vehicle when the vehicle is shifted into reverse through this display unit.

 

Q2: What is Toyota going to do?
A2:

 

Toyota will send an owner notification by first class mail by early October 2019, providing owners with instructions on how to confirm the operation of their backup camera system and notify Toyota if the system is functioning normally.  Any owner who is uncomfortable inspecting their vehicle is advised to make an appointment with their authorized Toyota dealer to have the backup camera system inspected for this condition, FREE OF CHARGE.  For all involved vehicles, if the backup camera system is found to be inoperative as a result of this condition, Toyota dealers will replace the audio unit display with a new one, FREE OF CHARGE.

 

Q3: Are there any warnings that this condition exists?
A3:

 

Yes. If the vehicle is in reverse and an image of the rear view of the vehicle does NOT show on the audio unit display, the vehicle may be affected by this condition.

 

Q4: Can I determine if my vehicle is affected by this condition?
A4: Yes. If the vehicle is in reverse and an image of the rear view of the vehicle does NOT show on the audio unit display, the vehicle may be affected by this condition. If the vehicle is in reverse and an image of the rear view of the vehicle does display, the vehicle is NOT affected by the condition.

Q4a: What should I do if my vehicle is NOT affected by this condition?

A4a: Toyota will include instructions in the owner letter asking that you send a response indicating your backup camera is operating normally. This will remove you from any follow up mailings.

Q4b: What if I cannot determine if my vehicle is affected by this condition?

A4b: Any authorized Toyota dealer can inspect your vehicle to determine if it is affected by this condition FREE OF CHARGE.

 

Q5: Which and how many vehicles are covered by this Safety (Noncompliance) Recall?
A5: There are approximately 14,200 vehicles covered by this Safety (Noncompliance) Recall.

Model Name Model Year Production Period
RAV4 2019 Late May 2019 – Late July 2019
RAV4 Hybrid 2019 Late May 2019 – Mid-July 2019

 

Q5a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall in the U.S.?

A3a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall.

 

Q6: How long will the repair take?
A6: The inspection will take approximately 15 minutes. For vehicles where the backup camera system is found to be inoperative, the replacement of the audio unit display will take an additional 30 minutes in addition to any inspection. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

 

Q7: How does Toyota obtain my mailing information?
A7: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

 

Q8: What if I have additional questions or concerns?
A8: If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 


TECHNICAL INSTRUCTIONS 

FOR 

SAFETY (NONCOMPLIANCE) RECALL K0N 

BACKUP CAMERA DISPLAY MAY NOT OPERATE 

CERTAIN 2019 MODEL YEAR RAV4 / RAV4 HV

 

The repair quality of covered vehicles is extremely important to Toyota.  All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to currently hold at least one of the following certification levels:

  • Certified Technician (any specialty)
  • Expert Technician (any specialty)
  • Master Technician
  • Master Diagnostic Technician

It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this recall repair.  Carefully review   your resources, the technician skill level, and ability before assigning technicians to this repair.  It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

 

I. OPERATION FLOW CHART

Warranty Reimbursement Procedure

 

 

II. IDENTIFICATION OF AFFECTED VEHICLES

  • Compare the vehicle VIN to the VIN listed on the Repair Order to ensure they match
  • Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Safety (Noncompliance) Recall, and that it has not already been completed prior to dealer shipment or by another dealer.
  • TMNA warranty will not reimburse dealers for repairs completed on vehicles that are not affected or were completed by another dealer.

 

III. PREPARATION

A. PARTS

Part Description Quantity Part Number
Radio and Display Receiver Assembly (USA Vehicles)* 1 86140-0R320
Radio and Display Receiver Assembly (Canada Vehicles)* 1 86140-0R230

 

*Both retailed and in -stock vehicles require new unit replacement. Do NOT obtain through the Manufacture Exchange Center

 

B. TOOLS & EQUIPMENT

 

C. MATERIALS

  • Marker Pen

 

IV. BACKGROUND

The involved vehicles are equipped with a back-up camera system which activates to show the area behind the vehicle when the vehicle is shifted into reverse.  In these vehicles, there is a possibility that a damaged connector in the audio unit display is causing the back-up camera system not to activate. If the driver reverses the vehicle without checking his/her surroundings when the vehicle has this condition, there can be an increased risk of a crash. Also, this condition would lead to a noncompliance with certain safety regulations.

Radio and Display Receiver Assembly

 

V. WORK PROCEDURE

A. COMPONENTS

Radio and Display Receiver Assembly

 

B. INSPECTION 

INSPECTION METHOD ACTIONS TO TAKE
1. INSPECT BACKUP MONITORING SYSTEM FUNCTION

a.  Turn the IG ON

b.  Shift the vehicle into Reverse

OK

Backup camera is functional

OK Backup camera is functional

No further action required.

Campaign Complete

NG

No response

NG No response

Radio and Display Receiver Assembly replacement required

Proceed to the next page for instructions on how to replace the Radio and Display Receiver Assembly

 

 

C. REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY

1. REMOVE CENTER UPPER INSTRUMENT CLUSTER FINISH PANEL

a. Ensure the IG is OFF

b. Using moulding remover B, detach the clips

detach the clips

c, Using moulding remover B, detach the clip as shown in the illustration and remove the instrument cluster finish panel

detach the clips

 

2. REMOVE THE RADIO AND DISPLAY RECEIVER ASSEMBLY WITH BRACKET

a. Remove the 4 bolts

Remove the 4 bolts

b. Detach the clip and remove the radio and display receiver assembly with bracket

c. Disconnect each connector  

Detach the clip and remove the radio and display receiver assembly with bracket

d. Remove the 2 screws and No.1 radio receiver bracket

Remove the 2 screws and No.1 radio receiver bracket

e. Remove the 2 screws and No.2 radio receiver bracket

Remove the 2 screws and No.2 radio receiver bracket

 

3. INSTALL THE NEW RADIO AND DISPLAY RECEIVER ASSEMBLY WITH BRACKET

a. Install the No.1 radio receiver bracket with the 2 screws

 Torque: 27 in.lbf (3 Nm, 31 kgf-cm)

Install the No.1 radio receiver bracket with the 2 screws

 

b. Install the No.2 radio receiver bracket with the 2 screws 

Torque: 27 in.lbf (3 Nm, 31 kgf-cm)

Install the No.2 radio receiver bracket with the 2 screws

c. Connect each connector

d. Attach the clip to install the NEW radio and display receiver assembly with bracket

Attach the clip to install the NEW radio and display receiver assembly with bracket

e. Install the 4 bolts in the order shown in the illustration

 Torque: 9 ft.lbf (12 Nm, 122 kgf-cm)

Install the 4 bolts

 

4. INSTALL THE CENTER UPPER INSTRUMENT CLUSTER FINISH PANEL

a. Attach the clip to install the center upper instrument cluster finish panel

b. Unless the part has a core charge and needs to be returned for reimbursement or requested for parts recovery return

Attach the clip

 

◄ VERIFY REPAIR QUALITY ►

  • Confirm the backup camera is functional 

If you have any questions regarding this recall, please contact your regional representative.

 

VI. APPENDIX

A. PARTS DISPOSAL  

As required by Federal Regulations, please make sure all recalled parts (original parts)      removed from the vehicle are disposed of in a manner in which they will not be reused,       

Unless the part has a core charge and needs to be returned for reimbursement or requested for parts recovery return                                          

    

B. CAMPAIGN DESIGNATION DECORDER  

Campaign Designation / Phase Decoder
Examples:

C1B = Launched in 2012, Interim Phase, 2nd   Campaign Launched in 2012

E0A = Launched in 2014, Remedy Phase, 1st  Campaign Launched in 2014

H0A = Launched in 2017, Remedy Phase, 1st  Campaign Launched in 2017.

 


August 6, 2019

 

NONCOMPLIANCE INFORMATION REPORT

  

  1. Vehicle Manufacturer Name:

Toyota Motor Manufacturing Canada Inc. [“TMMC”]
1055 Fountain Street North, Cambridge, Ontario, Canada N3H 5K2

 

Affiliated U.S. Sales Company

Toyota Motor North America, Inc. [“TMNA”]
6565 Headquarters Drive, Plano, TX 75024

 

Manufacturer of the Audio Display Unit

Pioneer Automotive de Mexico S.A. de C.V.
Avenida Santa Maria No. 1015
Parque industrial Colinas de Lagos
C.P 47515 Lagos de Moreno, Jalisco, México
+52-4747413200

 

  1. Identification of Involved Vehicles:

Based on production records, we have determined the involved vehicle population to be the vehicles listed in the table below.

Make/Car Line Model Year Manufacturer Production Period
Toyota / RAV4 2019 TMMC May 27, 2019 through July 27, 2019
Toyota / RAV4 HV 2019 TMMC May 27, 2019 through July 11, 2019

 

Applicability Part Number Part Name Component Description
Toyota / RAV4 86140-0R320 Receiver Assy, Radio & Display Audio Display Unit
Toyota / RAV4 HV

 

Note:

(1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.

(2) Only vehicles in the above production range with an audio display unit that may have been damaged due to a check involving a specific damaged tool could be affected.

 

  1. Total Number of Vehicles Involved:

Total        : 14,215

 

  1. Percentage of Vehicles Estimated to Actually Contain the Noncompliance:

Based on inspection results of a vehicle survey, Toyota estimates that about 0.2% of involved vehicles may actually contain this noncompliance.

 

  1. Description of Noncompliance:

The subject vehicles are equipped with a back-up camera system that uses an audio display unit to activate the system and display an image of the area behind the vehicle when the vehicle is in reverse.  Due to a damaged surrogate female connector that the supplier used to check a wire harness attachment, there is a possibility that one of the pins on the audio display unit could be bent during the check.  This could cause the pin to be unable to make its electrical connection, causing the back-up camera system not to activate when the vehicle is shifted into reverse.  If the backup camera system does not activate, it would cause the subject vehicles to not meet certain requirements in FMVSS No. 111, paragraph S6.2(b).  If the driver reverses the vehicle without checking his/her surroundings when the vehicle has this condition, there can be an increased risk of a crash.

 

  1. Test Results and Other Information:

In mid-June 2019, Toyota began receiving field reports of vehicles where the backup camera was not being activated.  Toyota began recovering parts and sent the parts to the supplier for analysis.  The results indicated a condition matching a previous case (involving an issue thought to be contained) where Toyota had identified a vehicle where the back-up camera was not being activated during a vehicle production inspection process at the assembly plant.  Based on the investigation results and field data, on July 31, 2019, Toyota determined that some of the subject vehicles may have been sold with a bent pin on the audio display unit that could cause the vehicle not to activate the backup camera and that these vehicles may not meet the requirements of FMVSS No. 111, paragraph S6.2(b).

 

  1. Description of Corrective Repair Action:

All known owners of the involved vehicles will be notified via first class mail.   For all involved vehicles, if the back-up camera system is found to be inoperative as a result of this condition, dealers will replace the audio display unit with a new one at no cost.

 

Reimbursement Plan for pre-notification remedies

As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty.

 

  1. Recall Schedule:

Notifications to owners of the affected vehicles will occur by October 5, 2019.  A copy of the draft owner notification letter(s) will be submitted as soon as available.

 

  1. Distributor/Dealer Notification Schedule:

Notifications to distributors/dealers will be sent on August 6, 2019.  Copies of dealer communications will be submitted as they are issued.

 

  1. Manufacturer’s Campaign Number:

Campaign Number: K0N

 



1 Affected Product

Vehicle

MAKE MODEL YEAR
TOYOTA RAV4 2019

 


11 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-19V576-6800.pdf 1491.922KB

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Recall 573 Report – AMENDMENT 1

RCLRPT-19V576-3463.PDF 214.613KB

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Recall Quarterly Report #2, 2019-4

RCLQRT-19V576-6007.PDF 211.265KB

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Recall Quarterly Report #3, 2020-1

RCLQRT-19V576-7486.PDF 211.354KB

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Manufacturer Notices(to Dealers,etc) SAFETY (NONCOMPLIANCE) RECALL (Remedy Notice) 2019 Model Year RAV4 and RAV4 Hybrid. – Backup Camera System May Not Operate.

RCMN-19V576-6519.pdf 232.386KB

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Remedy Instructions and TSB

RCRIT-19V576-1765.pdf 922.675KB

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Miscellaneous Document – NONCOMPLIANCE INFORMATION REPORT

RMISC-19V576-9106.pdf 118.619KB

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Non-Compliance Notice 573 Report

RCLRPT-19V576-2787.PDF 214.439KB

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Remedy Instructions and TSB

RCRIT-19V576-4330.pdf 922.362KB

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Recall Acknowledgement

RCAK-19V576-1333.pdf 250.537KB

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Recall Quarterly Report #1, 2019-3

RCLQRT-19V576-1179.PDF 211.156KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V576&docType=RCL

 


 

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  • 【Plug and Play】The backup camera for car takes only 15 minutes from start to finish installation, just 2 steps: ① First connect the camera and monitor through the 4-pin video power cable made of 3.0MM pure copper that comes with the camera. ② Then plug the backup camera system into the cigarette lighter or USB plug (not included), manual switch, plug and play. Or you can also connect it to the reversing lights only as a reversing use, automatically triggering the reversing image when reversing.
  • 【Stable Signal Transmission】The LK3 back up camera for cars is superior in signal stability compared to other backup camera kit. It will automatically minimize energy loss during transmission, not only will there be no signal delays, interference, fluctuations or intermittent problems, but also realize the transmission of real-time data, providing you with HD 1080P color images at all times, to ensure safer driving.
  • 【100% Waterproof】The backup camera for truck housing is made of ABS-TC material and also utilizes the latest nano-coating sealing technology with IP69 level waterproof performance, which is able to work perfectly and provide clear images in extreme environments from -22°F to 176°F. It is like a brave guardian, not eroded by any water or fine particles, tenaciously resisting the baptism of wind/rain/dust/high and low temperatures, enhancing the safety index and service life.
  • 【Ultra HD Picture Quality & Night Vision】The back up camera systems for car adopts advanced optical anti-shaking technology with SC1346 color image sensor chip to avoid the problem of shaky and blurred images when driving on bumpy roads. Built-in white 6 LEDs, anti-halo chip and 650 filter chip, which will automatically switch to night vision function according to the intensity of the light, providing HD 1080P resolution color images both day and night to ensure your driving safer.
  • 【Latest Design】The back up camera systems for car housing is made of ABS+PC metal raw material with 4.3 inch LCD display, easier to use than 7 inch and 5 inch, image is more focused and clearer, the weight won't look bulky and won't block the driver's view in front. It suction cup bracket is made of ABS+TPU material, 360° rotating design, more stable than normal bracket to mount the display on dashboard or windshield, won't melt and fall off even after long time use and sunlight.
SaleBestseller No. 2
BOSS Audio Systems LPCB40 Reverse Rearview License Plate Backup Car Camera - 170° Wide Angle Rear View, Weatherproof Back Up Cam
  • Wide Angle - 170-degree wide angle view for maximum visibility behind your vehicle. Back up with confidence knowing that you are getting the whole picture. No more uncertainties!
  • Resolution - With a resolution of 640 x 480, you will be sure to see everything in crisp, clear detail
  • Guide Distance - Unique distance guide lines on the image repeat object’s distortion and help to control the distance to obstacles from any angle
  • Visibility - The LPCB40 Has a Lux rating of 0.5 so that the camera can see better in the dark. For example, a camera with a 0.5 Lux rating is much better in low light conditions than a camera with a 1.0 Lux rating
  • Weatherproof - Specially outfitted for the elements with an IP68 rating, this backup camera laughs at a forecast with a rainy outlook. The internal parts are protected against water and moisture, making it a great choice for peace of mind driving
SaleBestseller No. 3
WOLFBOX G840S 12" 4K Mirror Dash Cam Backup Camera, 2160P Full HD Smart Rearview Mirror for Cars & Trucks, Front and Rear View Dual Cameras, Night Vision, Parking Assistance, Free 32GB Card & GPS
  • UPGRADED STUNNING 4K UHD - With the front cam's resolution upgrading to 2160p from 1296p as of December 1, 2022, this G840S rear view mirror camera can record you 4K front images and 1080p rear images. The full rear display is 1.5 times larger than an ordinary rearview mirror, which has significantly reduced rearview blind spots.
  • 12'' LARGER SCREEN & BROAD VIEW - Upgraded from most rearview mirror cameras, WOLFBOX 170° front, and 140° rear lens provide an ultra-wide view, minimizing the blind spots for safe driving/reversing. With the smart screen split function, you can observe a dual-lens display simultaneously. With a 2.5D curved screen, the body is more smooth and more suitable for the curvature of the human retina. Its OEM looking makes the mirror camera perfectly integrate with the existing mirror.
  • CLEAR IMAGE & ENHANCED NIGHT VISION - With a built-in high-quality chip, the WOLFBOX mirror camera records 4K front and 1080P rear videos. The mirror dash camera applied an upgraded low-reflectivity LCD to reduce reflection during the day. With incorporated WDR&HDR tech balancing the lights, and the help of a starvis sensor and 6-glass lens to capture higher quality images, driving at night or in any challenging lighting situations should be more effortless.
  • GPS TRACKING ALL THE TIME - With the external GPS antenna plugged in, you can view the GPS info on display while on the wheel. Playback recorded videos on GPS Player, not only can you check the double channel videos on one screen, but also accurately trace back all the GPS metrics.
  • 24H PRECISE PARKING MONITOR - Aside from loop recording for safe driving, your car will still be in safe hands after being parked. The time-lapse mode is there to monitor at very low fps which saves power and capacity while having everything recorded.
SaleBestseller No. 4
NATIKA Backup/Front View Camera,IP69K Waterproof Great Night Vision HD and Super Wide Angle Metal OEM Style Reverse Rear View Backup Camera for Cars Pickup Trucks SUVs RVs Vans (Black)
  • Backup camera with IP69K waterproof IP rate.It designed with fully sealed glue filling craft, so it waterproof function is better than IP67 and IP68, you absolutely no need to worry about water, fog or mist inside. NOTE: please separately order a suitable harness to complete installation if connect it to a factory radio/screen.
  • Rear view camera with a latest HD 600TVL 1/2.7inch image sensor and 170 degree super wide viewing angle lens, that's great for you to check the invisible blind spot clearly and make parking safe and simple.
  • Reverse camera housing is metal,small size and OEM style design. Also it is built in multifunctional switching loops function,you can switch it to be front view, also support guide line on/off switching and cut the purple loop to choose a vertical down-ward view from like a tailgate down view(tailgate mounting).
  • Backup camera can fit most types of DC 12-24V different length vehicles. Such as Cars, Pickup Trucks, SUVs, Vans, RVs, etc. It with great night vision (low illumination level: 0.01Lux).
  • Customer satisfaction is our top priority. NATIKA offer 30 days money back guarantee,24 months replacement warranty,lifetime support guarantee and 7 days-24 hours professional customer service and technical support.
SaleBestseller No. 5
HD Backup Camera,Metal Housing 170 Degree Wide View Angle License Plate Rear View Camera for Car,Clear Night Vision IP69 Waterproof Rearview Universal Reverse Cam Kit for Vehicle SUV RV Pickup
  • 【Significant Upgradation】When we design this car backup camera, we not only require the outstanding images, but also the stunning performance in bright or dark light. Signal stability, waterproofness, durability, installation,etc. are all greatly improved.PixelMan back up camera will assist you get a pleasant drive, this car rear camera is indispensable for you,isn't it?
  • 【Powerful Sensor Chip and Precise Lens】PixelMan car rear camera adopts superb 1/2.7 inch large sensor chip made in Japan,170 degree wide view angle fisheye lens,1.4mm aperture,plus the noise reduction and powerful image processing capability,all this ensure excellent images in various light environment. PixelMan rearview camera for car uses pure copper shielded cable which enhances the signal stability during long-distance transmission.Delivering a better experience.
  • 【Metal Housing,Remarkable Waterproof IP69】PixelMan reversing camera for license plate adopts a sturdy metal housing,and Nano sealant infusion, our rear camera can be even immersed into water for one year without worrying about, this is unmatched by backup camera with plastic housing, because the plastic will age more speedy due to thermal expansion and contraction.
  • 【Effortless Installation】PixelMan reverse backup camera comes with 2 brackets supporting 2 installation options. The license plate bracket can realize the hidden installation. The cable of our car rear view camera has mini size 4 Pin connector, it is easier to pass through the vehicle body compared to the bigger RCA connector. Our power cord uses very thick copper core wire, it is easier to connect. Installation tools and accessories are included in the package.
  • 【Three Years After-sales Support】Each of our license plate backup cameras has been tested, any question after receiving this rear view camera, contact our Customer Care according to your user manual, and we will respond fast. 30 days refund and 36 months replacement, we never let you has any loss, please order it with confidence!
SaleBestseller No. 6
eRapta ERT01 HD Backup Camera Rear View License Plate Reverse Camera Universal for Pickup Truck Car SUV 149° Perfect Angle Night Vision IP69K Level Waterproof
  • Excellent License Plate Wired Backup Camera: Designed for car,Pickup Truck,SUV,Minivan and Sedans. Work well on old cars,new cars or used cars.
  • Universal Rear View Camera: Suit for 12-24V DC Power, 26ft RCA video cable. Support connectivity with radios, DVD players, OEM navigators, or any display with RCA video inputs.
  • Easy to Install: Suit for 12-24V DC Power. Just need to connect camera's power to reversing light, then connect the camera to your radio, screen or monitor by 26ft AV cable. Complete accessories and easy installation save our time.
  • Crystal Clear Image & Nice Night Vision: 6 glass lenses, 100% true color reproduction, the latest upgraded chip, generate clear real-time video. 10 LED lights automatically fill the light when powered, get a great color image in the dark for safe reversing and driving.
  • Double Bracket: Comes with two brackets, installed perfectly behind the license plate by hidden metal bracket. Additional mounting brackets are also provided for mounting on license plates, car trunks, sides, mirrors etc. Supports flexible & easy installation.
Bestseller No. 7
PixelMan Backup Camera,AHD 1080P Metal 170 Degree Wide Angle Rearview Reversing Camera,PMD2A-S Clear Night Vision IP69 Waterproof Reverse Rear View Camera for Car Vehicle SUV RV
  • 【Continuous Upgraded 1080P AHD Backup Camera】After launching three car backup cameras, PixelMan further upgrade and launch the new reversing camera PMD2A-S. This car camera use the latest chip special for reversing camera made in Japan, this chip not only has excellent image output, but also has stunning performance under strong light and dark light. Strict in details and only make the best products is what PixelMan pursues. It is also essential to you, isn't it?
  • 【Support HD and AHD switching】This upgraded back up camera even supports HD and AHD switching. Each optimization improves the definition, signal stability, waterproof performance, durability, installation, etc. Our vehicle backup camera can be switched to AHD signal output to achieve 1080P display (Under the premise that the screen supports AHD signal).
  • 【1/2.7in AHD 1080P Large Chip Adopted in This Reverse Cam】The chip size determines the amount of reversing camera output pixels, compared with 1/4in chip used in ordinary backup cam, the most apparent feature is the enhanced brightness and color saturation besides of the sufficient clarity. The colors become more vivid and true, the increased brightness makes the images more clearly, meanwhile, the night vision effect also be enhanced, you can back the car easily without extra light at night.
  • 【170° Wide Angle Optical Glass HD Lens】The lens is the core component of the reverse camera for car. The HD lens used in PMD2A-S wide angle backup camera is very different from ordinary lens in appearance, it has a larger aperture and a stronger sense of technology. High transmittance glass, fish eye appearance, F1.4 aperture, all these features directly determine the wide angle, maximum output pixels and night vision performance of the license plate camera.
  • 【Back Up The Car Easily】Whether it is day or night, you can see almost everything behind the car when reversing, PixelMan camera for car reverse will let your driving easier and safer. Isn’t it what you need?
Bestseller No. 8
YIMU Car Backup Camera, License Plate Camera with 9 LED Lights Rear Camera, HD Night Vision Rear View Camera,Wide View Angle, IP69K Waterproof Reverse vehicle Camera for Cars,SUV,Trucks,RV, Pickup
  • The Excellent License Plate Backup Camera is compatible with a wide range of vehicles,such as cars, pickup trucks, SUVs, vans, RVs, minivans, and sedans. The back up camera functions effectively on most types of vehicles, whether they are old, new, or used.
  • HD backup camera easy to install, operates with any 9-15V DC power,just need to connect reverse camera's power to revering light, then connect the reverse camera to your car DVD players, radios, monitors, or screens by 26ft AV cable. Rear view camera includes 26ft RCA video cable.
  • Vehicle backup cameras equipped with the latest HD 1/3-inch image sensor and a 150° wide viewing angle lens are great for clearly checking those hard-to-see blind spots, making parking safer and simpler
  • The YIMU backup camera for cars is 100% waterproof and shockproof, boasting an IP69K waterproof rating. Back up camera will never fog up or get wet, even during storms or on rainy days. Backup camera for car professional shockproof design ensures the camera operates safely for your vehicle.
  • NIGHT VISION WITH 9 LEDS,YIMU Car Backup Camera built in 9 leds to provides you realistic and comfortable images for night time or dark space backing up than other infrared camera,true color,no purple.AUTO-Lighting LED lights make your night driving more safety.
SaleBestseller No. 9
Yakry RV Backup Camera Plug and Play - No Delays 7 Inch HD 1080P Rear View Camera with IR Night Vision 2 Channels - Waterproof Reverse Camera for Truck Trailer Camper Tractor Y14
  • ►【Easy Installation in 8 Mins】The waterproof camera and HD monitor are powered by one power supply, No need to power the camera and monitor separately, just connect the monitor to a cigarette lighter adapter/Acc/fuse etc, then wire the camera and monitor. Plug and Play - Much less installation effort than wireless rear camera systems.
  • ►【Wired Back up Camera, Stable Signal Transmission】The wired reversing camera kit has more stable transmission and will not lose signal at any time. If your wireless backup camera is always intermittent and delayed, a wired camera is a reliable companion for every drive. The rv backup camera connects directly to the monitor via a 66ft cable and is widely used on trailer, truck, tractor, bus, rv, van, suv and more.
  • ►【Clear Night Vision & 150° Non-fisheye distortion camera】True IR night vision greatly enhances the image, and the back up camera works even with minimal light around, allowing you to identify objects in the dark. 150 Degree Wide Viewing Angle - Non-fisheye distortion camera, great for lane changing and nighttime backing up and parking in narrow alleys.
  • ►【7 inch IPS HD Monitor & Anti-Glare Sunshade】The 7" IPS display offers clearer and more vibrant color images, along with a wider viewing angle that maintains image consistency from various directions. Compare other screens, it reduces glare and flicker during long drives, making it easier on the eyes. Additionally, the backup camera for truck includes a sunshade for improved visibility in strong sunlight.
  • ►【"Real Neck Saver" with Parking Guidelines and Image Flip】Reliable parking lines and image flip for fast and perfect reversing without having to turn around all the time, no more neck pain. Even if you sometimes have trouble figuring out the steering, just switch to the "mirror" view on the monitor, making you at ease when reversing.
Bestseller No. 10
eRapta Backup Camera for Truck 7''HD 2K Front Rear View Monitor kit IP69 Waterproof Night Vision DIY Grid Lines for Car RVs Trucks Tractors Bus Semi-Trailers Pickup AY7
  • 2K Clear Iamge: 7'' High Resolution monitor with built-in CMOS upgrade chip provides vivid images. Designed for Car, Pickup Truck, SUV, RVs, Minivan, Sedans etc.
  • Easy Installation: Camera system is powered by car charger - a simple plug and play. The screen is mounted on the windshield or desktop for easy viewing, and camera can be hidden under the license plate.
  • Night Vision Camera: 10 LED lights of the upgraded reversing camera automatically light up at night, equipped with 6 glass lens, continuously provide high-definition images to ensure night-time driving safety.
  • IP69K Waterproof: The camera housing is made of high-density impermeable material with efficient dustproof, shockproof and waterproof performance to ensure the camera longevity and durability.
  • Powerful System: Used as a front or rear camera, camera equipped with DIY reversing line and mir-flip function. Also with adjustable brightness, contrast, saturation, tint and language for a perfect viewing experience.

Last update on 2024-06-28 / Affiliate links / Images from Amazon Product Advertising API

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