RECALL K0N - Backup Camera System May Not Operate

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August 6, 2019 NHTSA CAMPAIGN NUMBER: 19V576000

Back-Up Camera May Not Activate /FMVSS 111

If the backup camera system does not activate and the driver does not check his/her surroundings while reversing, there is an increased risk of a crash.

NHTSA Campaign Number: 19V576

Manufacturer Toyota Motor Engineering & Manufacturing

Components BACK OVER PREVENTION

Potential Number of Units Affected 14,215

Summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 RAV4 and RAV4 Hybrid vehicles. Due to a damaged electrical connector, the back-up camera may not activate when the vehicle is in reverse. As such, these vehicles fail to comply to Federal Motor Safety Standard (FMVSS) number 111, “Rearview Mirrors.”

Remedy

Toyota will notify owners, and dealers will inspect the back-up camera system and replace the audio display unit, if necessary, free of charge. The recall began September 27, 2019. Owners may contact Toyota customer service at 1-888-270-9371. Toyota’s number for this recall is K0N.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Vehicle has a Recall

Original Publication Date: August 6, 2019

To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

SAFETY (NONCOMPLIANCE) RECALL K0N (Remedy Notice)

Certain 2019 Model Year RAV4 and RAV4 Hybrid
Backup Camera System May Not Operate

Model / Years	Production Period	Approximate Total Vehicles	Approximate Stop Sale Dealer Inventory
2019 RAV4	Late May 2019 – Late July 2019	11,800	2,400
2019 RAV4 Hybrid	Late May 2019 – Mid-July 2019	2,400	300

On August 6, 2019, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2019 model year RAV4 and RAV4 Hybrid vehicles.

Condition

The involved vehicles are equipped with a back-up camera system which activates to show the area behind the vehicle when the vehicle is shifted into reverse. In these vehicles, there is a possibility that a damaged connector in the audio unit display is causing the back-up camera system not to activate. If the driver reverses the vehicle without checking his/her surroundings when the vehicle has this condition, there can be an increased risk of a crash. Also, this condition would lead to a noncompliance with certain safety regulations.

Remedy

For all involved vehicles, if the backup camera system is found to be inoperative as a result of this condition, Toyota dealers will replace the audio unit display with a new one, FREE OF CHARGE.

Note: To reduce owner inconvenience, the owner notification will include instructions on how to confirm the operation of the backup camera and notify Toyota if the backup camera is functioning normally. Some owners may prefer to have a dealer inspect the vehicle for them, in which case the dealer should perform the inspection as outlined in the Technical Instructions.

Covered Vehicles

There are approximately 14,200 vehicles covered by this Safety (Noncompliance) Recall. No vehicles involved in this Safety (Noncompliance) Recall were distributed to Puerto Rico.

Owner Letter Mailing Date

Toyota will notify owners by early October 2019.

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

Dealer Inventory Procedures

New Vehicles in Dealership Inventory

There are approximately 2,700 vehicles in new dealer inventory as of August 5, 2019.

NOTE:

New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

Part Number	Description	Quantity
00411-140003	Inspection Mirror Hang Tag	25 Per Pack

NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).

Pre-Owned Vehicles in Dealer Inventory

To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form K0N” and include the VIN.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

Toyota Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

Customer Handling, Parts Ordering, and Remedy Procedures

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

Parts Ordering Process – Non SET and GST Parts Ordering Process

It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.

All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details.

Part Number	Description	Quantity
86140-0R320	RECEIVER ASSY, RADIO & DISPLAY*	1

*Both retailed and in -stock vehicles require new unit replacement. Do NOT obtain through the Manufacture Exchange Center.

Technician Training Requirements

The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:

Certified Technician (specialty)
Expert Technician (specialty)
Master Technician
Master Diagnostic Technician

Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com.

It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

Remedy Procedures

Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

Repair Quality Confirmation

The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

Parts Recovery Procedures

All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes.

To help minimize dealer storage challenges, Toyota recommends that dealers:

File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota.
Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.

Refer to Warranty Policies 9.3 and 9.6 for additional details.

Warranty Reimbursement Procedures

Warranty Reimbursement Procedure

Op Code	Description	Flat Rate Hours
K0N001	Inspect Backup Camera – Head Unit Replacement NOT Required	0.2
K0N002	Inspect Backup Camera – Replace Head Unit	0.5

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.

Claim Filing Accuracy and Correction Requests

It is the dealer’s responsibility to file claims correctly for this Safety (Noncompliance) Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

Campaign Designation / Phase Decoder

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety (Noncompliance) Recall.

Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

SAFETY (NONCOMPLIANCE) RECALL K0N (Remedy Notice)

Certain 2019 Model Year RAV4 and RAV4 Hybrid
Backup Camera System May Not Operate

Frequently Asked Questions
Original Publication Date: August 6, 2019

TECHNICAL INSTRUCTIONS

FOR

SAFETY (NONCOMPLIANCE) RECALL K0N

BACKUP CAMERA DISPLAY MAY NOT OPERATE

CERTAIN 2019 MODEL YEAR RAV4 / RAV4 HV

The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to currently hold at least one of the following certification levels:

Certified Technician (any specialty)
Expert Technician (any specialty)
Master Technician
Master Diagnostic Technician

It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this recall repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

I. OPERATION FLOW CHART

II. IDENTIFICATION OF AFFECTED VEHICLES

Compare the vehicle VIN to the VIN listed on the Repair Order to ensure they match
Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Safety (Noncompliance) Recall, and that it has not already been completed prior to dealer shipment or by another dealer.
TMNA warranty will not reimburse dealers for repairs completed on vehicles that are not affected or were completed by another dealer.

III. PREPARATION

A. PARTS

Part Description	Quantity	Part Number
Radio and Display Receiver Assembly (USA Vehicles)*	1	86140-0R320
Radio and Display Receiver Assembly (Canada Vehicles)*	1	86140-0R230

*Both retailed and in -stock vehicles require new unit replacement. Do NOT obtain through the Manufacture Exchange Center

B. TOOLS & EQUIPMENT

Techstream
Standard Hand Tools
Torque Wrench
Moulding Remover B

C. MATERIALS

Marker Pen

IV. BACKGROUND

V. WORK PROCEDURE

A. COMPONENTS

B. INSPECTION

C. REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY

1. REMOVE CENTER UPPER INSTRUMENT CLUSTER FINISH PANEL

a. Ensure the IG is OFF

b. Using moulding remover B, detach the clips

c, Using moulding remover B, detach the clip as shown in the illustration and remove the instrument cluster finish panel

2. REMOVE THE RADIO AND DISPLAY RECEIVER ASSEMBLY WITH BRACKET

a. Remove the 4 bolts

b. Detach the clip and remove the radio and display receiver assembly with bracket

c. Disconnect each connector

d. Remove the 2 screws and No.1 radio receiver bracket

e. Remove the 2 screws and No.2 radio receiver bracket

3. INSTALL THE NEW RADIO AND DISPLAY RECEIVER ASSEMBLY WITH BRACKET

a. Install the No.1 radio receiver bracket with the 2 screws

Torque: 27 in.lbf (3 Nm, 31 kgf-cm)

b. Install the No.2 radio receiver bracket with the 2 screws

Torque: 27 in.lbf (3 Nm, 31 kgf-cm)

c. Connect each connector

d. Attach the clip to install the NEW radio and display receiver assembly with bracket

e. Install the 4 bolts in the order shown in the illustration

Torque: 9 ft.lbf (12 Nm, 122 kgf-cm)

4. INSTALL THE CENTER UPPER INSTRUMENT CLUSTER FINISH PANEL

a. Attach the clip to install the center upper instrument cluster finish panel

b. Unless the part has a core charge and needs to be returned for reimbursement or requested for parts recovery return

◄ VERIFY REPAIR QUALITY ►

Confirm the backup camera is functional

If you have any questions regarding this recall, please contact your regional representative.

VI. APPENDIX

A. PARTS DISPOSAL

As required by Federal Regulations, please make sure all recalled parts (original parts) removed from the vehicle are disposed of in a manner in which they will not be reused,

Unless the part has a core charge and needs to be returned for reimbursement or requested for parts recovery return

B. CAMPAIGN DESIGNATION DECORDER

August 6, 2019

NONCOMPLIANCE INFORMATION REPORT

Vehicle Manufacturer Name:

Toyota Motor Manufacturing Canada Inc. [“TMMC”]
1055 Fountain Street North, Cambridge, Ontario, Canada N3H 5K2

Affiliated U.S. Sales Company

Toyota Motor North America, Inc. [“TMNA”]
6565 Headquarters Drive, Plano, TX 75024

Manufacturer of the Audio Display Unit

Pioneer Automotive de Mexico S.A. de C.V.
Avenida Santa Maria No. 1015
Parque industrial Colinas de Lagos
C.P 47515 Lagos de Moreno, Jalisco, México
+52-4747413200

Identification of Involved Vehicles:

Based on production records, we have determined the involved vehicle population to be the vehicles listed in the table below.

Note:

(1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.

(2) Only vehicles in the above production range with an audio display unit that may have been damaged due to a check involving a specific damaged tool could be affected.

Total Number of Vehicles Involved:

Total : 14,215

Percentage of Vehicles Estimated to Actually Contain the Noncompliance:

Based on inspection results of a vehicle survey, Toyota estimates that about 0.2% of involved vehicles may actually contain this noncompliance.

Description of Noncompliance:

The subject vehicles are equipped with a back-up camera system that uses an audio display unit to activate the system and display an image of the area behind the vehicle when the vehicle is in reverse. Due to a damaged surrogate female connector that the supplier used to check a wire harness attachment, there is a possibility that one of the pins on the audio display unit could be bent during the check. This could cause the pin to be unable to make its electrical connection, causing the back-up camera system not to activate when the vehicle is shifted into reverse. If the backup camera system does not activate, it would cause the subject vehicles to not meet certain requirements in FMVSS No. 111, paragraph S6.2(b). If the driver reverses the vehicle without checking his/her surroundings when the vehicle has this condition, there can be an increased risk of a crash.

Test Results and Other Information:

In mid-June 2019, Toyota began receiving field reports of vehicles where the backup camera was not being activated. Toyota began recovering parts and sent the parts to the supplier for analysis. The results indicated a condition matching a previous case (involving an issue thought to be contained) where Toyota had identified a vehicle where the back-up camera was not being activated during a vehicle production inspection process at the assembly plant. Based on the investigation results and field data, on July 31, 2019, Toyota determined that some of the subject vehicles may have been sold with a bent pin on the audio display unit that could cause the vehicle not to activate the backup camera and that these vehicles may not meet the requirements of FMVSS No. 111, paragraph S6.2(b).

Description of Corrective Repair Action:

All known owners of the involved vehicles will be notified via first class mail. For all involved vehicles, if the back-up camera system is found to be inoperative as a result of this condition, dealers will replace the audio display unit with a new one at no cost.

Reimbursement Plan for pre-notification remedies

As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty.

Recall Schedule:

Notifications to owners of the affected vehicles will occur by October 5, 2019. A copy of the draft owner notification letter(s) will be submitted as soon as available.

Distributor/Dealer Notification Schedule:

Notifications to distributors/dealers will be sent on August 6, 2019. Copies of dealer communications will be submitted as they are issued.

Manufacturer’s Campaign Number:

Campaign Number: K0N

SEOCONTENT-START

Toyota eBay Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano,TX 75024
(469) 292-4000
IMPORTANT SAFETY RECALL (Remedy Notice)
Certain 2019 Model Year RAV4 and RAV4 Hybrid
Backup Camera System May Not Operate
NHTSA Recall No. 19V-576
Dear <FirstName/LastName>:
This notice is sent to you in accordance with the
National Traffic and Motor Vehicle Safety Act. Toyota eBay has
decided that certain 2019 Model Year RAV4 and RAV4
Hybrid vehicles fail to conform to Federal Motor Vehicle
Safety Standard (FMVSS) No. 111, “Rear Visibility.”
You received this notice because our records, which are
based primarily on state registration and title data,
indicate that you are the current owner.
What is the condition?
The involved vehicles are equipped with a backup
camera system which activates to show the area
behind the vehicle when the vehicle is shifted into
reverse. In these vehicles, there is a possibility that
a damaged connector in the audio unit display is
causing the back-up camera system not to activate.
If the driver reverses the vehicle without checking
his/her surroundings when the vehicle has this
condition, there can be an increased risk of a crash.
Also, this condition would lead to a noncompliance
with certain safety regulations.
What will Toyota eBay do?
For all involved vehicles, if the backup camera system is found to be inoperative as a result of this condition,
Toyota eBay dealers will replace the audio unit display with a new one, FREE OF CHARGE.
Spanish translation on back side
K0N Traducción en español en el lado inverso
URGENT SAFETY RECALL
This is an important Safety Recall.
The remedy will be performed
FREE OF CHARGE to you.
What Should You Do?
Please review the information below to
determine if your vehicle backup camera
system is operational.
If you need assistance, your local Toyota eBay dealer
will be more than happy to help you determine if
your vehicle backup camera system is operating.
If your vehicle backup camera system is NOT
operating, please contact any authorized Toyota eBay
dealer to schedule an appointment to have the
remedy performed as soon as possible. We
recommend you contact your dealer to schedule
an appointment in advance to confirm parts
availability and minimize your inconvenience.
For more information on this and other Safety
Recalls, including Frequently Asked Questions,
visit www.toyota.com/recall. Input your full
17-digit Vehicle Identification Number (VIN)
noted above to review information specific to
your vehicle.
If you require further assistance, you may
contact the Toyota eBay Customer Experience Center
at 1-888-270-9371 Monday through Friday,
7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to
4:30 p.m., Central Time.
This notice applies to your vehicle:
VIN ABCDEFGH987654321
This is an important Safety Recall.
If needed, an inspection of the vehicle by your local authorized Toyota eBay dealer will take approximately 15 minutes.
For vehicles where the backup camera system is found to be inoperative, the replacement of the audio unit
display will take 30 minutes in addition to any inspection. However, depending upon the dealer’s work schedule,
it may be necessary to make the vehicle available for a longer period of time.
How can I determine if my backup camera system is operating?
If the vehicle is in reverse and an image of the rear view of the vehicle DOES NOT show on the audio unit display,
the vehicle may be affected by this condition.
Is your backup camera system operating?
Yes: If you have completed the inspection yourself and determined that the backup camera system is activating,
please check the box on the attached insert and return it to us. No postage is necessary. You also may scan the
QR code on the attached insert using your mobile device to respond using a website if this is more convenient
for you. This will remove you from any future notifications related to this Safety Recall.
No: If you have completed the inspection yourself and determined that the backup camera system is NOT
activating, please contact your authorized Toyota eBay dealer to make an appointment to have the remedy performed
FREE OF CHARGE.
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, you may do so by registering at
www.toyota.com/owners. You will need your full 17-digit Vehicle Identification Number (VIN) to input the
new information.
If you believe that the dealer or Toyota eBay has failed or is unable to remedy the defect within a reasonable time or
without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line
at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota eBay .
Sincerely,
Toyota eBay Motor Sales, USA
If your backup camera display is operating, please check the box below and return it in the postage paid reply
envelope provided. Alternatively, you can scan the QR code below using your mobile device to respond using a
website if this is more convenient for you.
If your vehicle ownership information has changed you may update it by visiting us at www.toyota.com/ownersupdate.
Audio Unit Display When Vehicle Is Not
In Reverse (Home Screen Used As Example)
Example of Audio Unit Display When
Vehicle Is In Reverse
Remove at perforation and insert into supplied envelope
➦
➥
John Q Sample
VIN 999999
123 Nowhere Drive
Any City, AA 00000-0000
QR CODE
Certain 2019 Model Year RAV4 and RAV4 Hybrid
Backup Camera System May Not Operate
❒ My vehicle backup camera system DOES operate. Please remove
my name from any future notifications related to this Safety Recall.
Toyota eBay Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano,TX 75024
(469) 292-4000
IMPORTANTE RETIRO DE SEGURIDAD (Aviso de Remedio)
Ciertos vehículos modelo RAV4 y RAV4 híbrido del año 2019
Posible que el Sistema de la Cámara de Reversa no Funcione
No. de retiro de NHTSA 19V-576
Estimado (nombre/apellido del cliente):
Esta notificación se le envía de acuerdo con los requisitos
establecidos en el Acta de Tráfico Nacional y de Seguridad
de Vehículos Motorizados. Toyota eBay ha decidido que ciertos
vehículos modelo RAV4 y RAV4 híbrido del año 2019
no cumplen con la Norma Federal de Seguridad para
Vehículos Motorizados (FMVSS, por sus siglas en inglés)
No. 111, “Visibilidad trasera”.
Usted recibió este aviso porque nuestros registros,
basados principalmente en la información de registro y
titularidad estatal, indican que usted es el propietario
actual.
¿Cuál es la condición?
Los vehículos afectados están equipados con un
sistema de cámara de reversa que se activa para
mostrar el área detrás del vehículo cuando la marcha
se pone en reversa. En dichos vehículos, cabe la
posibilidad de que un conector dañado en la pantalla
de la unidad de audio cause que el sistema de la
cámara de reversa no se active. Si el conductor da
marcha atrás con el vehículo sin verificar sus
alrededores cuando el vehículo presenta esta
condición, puede haber un riesgo mayor de colisión.
Además, esta condición conllevaría el incumplimiento
de ciertas normas de seguridad.
¿Qué hará Toyota eBay ?
Para todos los vehículos afectados, si se encuentra que el sistema de cámara de reversa no funciona
correctamente como resultado de esta condición, los concesionarios Toyota eBay reemplazará la pantalla de la
unidad de audio por una nueva, SIN CARGO para usted.
K0N
English version on front side
Versión en inglés en el frente
RETIRO DE SEGURIDAD URGENTE
Este es un Retiro de Seguridad importante.
El remedio se efectuará
SIN CARGO para usted.
Este aviso aplica a su vehículo:
VIN ABCDEFGH987654321
¿Qué Debe Hacer Usted?
Por favor, revise la información que aparece a
continuación para determinar si el sistema de
cámara de reversa de su vehículo está
funcionando correctamente.
Si necesita asistencia, para su concesionario
Toyota eBay local será un placer ayudarlo a determinar
si el sistema de cámara de reversa de su vehículo
está funcionando correctamente.
Si el sistema de cámara de reversa de su vehículo
NO está funcionando correctamente, contacte
con cualquier concesionario Toyota eBay autorizado
para programar una cita a fin de que se realice
el remedio lo antes posible. Le recomendamos
que se comunique con su concesionario para
concertar una cita por adelantado para confirmar
la disponibilidad de las piezas y minimizar los
inconvenientes para usted.
Para más información acerca de este Retiro de
Seguridad y otros, incluidas las preguntas más
frecuentes, visite www.toyota.com/recall. Ingrese
su Número de Identificación del Vehículo (VIN) de
17 dígitos que aparece en la parte superior para
revisar la información específica a su vehículo.
Si necesita más asistencia, puede comunicarse
con el Centro de Experiencia del Cliente de
Toyota eBay , al 1-888-270-9371, de lunes a viernes,
7:00 a.m. a 7:00 p.m., sábados, 7:00 a.m. a
4:30 p.m., Hora Central.
Este es un Retiro de Seguridad importante.
Si es necesario, una inspección del vehículo por parte de su concesionario local Toyota eBay autorizado tomará
aproximadamente 15 minutos. En los vehículos en los que se encuentre que el sistema de cámara de reversa no
funciona correctamente, el reemplazo de la pantalla de la unidad de audio tomará 30 minutos además de
cualquier inspección. Sin embargo, según los trabajos programados por el concesionario, puede ser necesario
dejar el vehículo por un período de tiempo más largo.
¿Cómo puedo determinar si mi sistema de cámara de reversa está funcionando correctamente?
Si el vehículo está en reversa y NO se muestra una imagen de la vista trasera del vehículo en la pantalla de la
unidad de audio, es posible que esté presentando esta condición.
¿Está funcionando correctamente su sistema de cámara de reversa?
Sí: si ha realizado la inspección usted mismo y ha determinado que el sistema de cámara de reversa está
funcionando, marque la casilla en el documento adjunto correspondiente y remítanoslo. El franqueo ya está
pagado. También puede escanear el código QR en el documento adjunto utilizando su dispositivo móvil para
responder a través de un sitio web, si esta opción le resulta más cómoda. Esto le eliminará de cualquier
notificación futura relacionada con este Retiro de Seguridad.
No: si ha realizado la inspección usted mismo y ha determinado que el sistema de cámara de reversa NO está
funcionando, comuníquese con cualquier concesionario Toyota eBay autorizado para concertar una cita y que realicen
el remedio SIN CARGO para usted.
¿Qué sucede si usted no es el propietario o usuario de este vehículo?
Si usted es arrendador del vehículo, la Ley Federal exige que toda persona que arriende vehículos y reciba este
aviso de retiro de seguridad envíe una copia del mismo al arrendatario dentro de los diez días.
Si conoce al propietario o usuario actual del vehículo, por favor, reenvíeles esta carta.
Si desea actualizar la información de propiedad de su vehículo o de contacto, puede hacerlo registrándose en
www.toyota.com/owners. Necesitará su Número de Identificación del Vehículo (VIN) de 17 dígitos para ingresar
la nueva información.
Si considera que el concesionario o Toyota eBay no han logrado o no pueden solucionar el defecto dentro de un plazo
razonable o sin costo para usted, puede presentar una queja al Administrador, a la National Highway Traffic
Safety Administration [Administración Nacional de Seguridad Vial en Autopistas], 1200 New Jersey Avenue S.E.,
Washington, D.C. 20590, o llame sin costo a la línea directa de Seguridad Automotor al 1-888-327-4236
(TTY: 1-800-424-9153), o visite https://www.safercar.gov.
Hemos enviado este aviso porque estamos interesados en su constante satisfacción con nuestros productos.
Lamentamos sinceramente cualquier inconveniente que esta condición le haya podido causar.
Gracias por conducir un Toyota eBay .
Atentamente,
Toyota eBay Motor Sales, USA
Si su pantalla de cámara de reversa está funcionando, marque la casilla a continuación y remítanos este papel en el
sobre con franqueo pagado provisto. De manera alternativa, puede escanear el código QR que aparece a continuación
utilizando su dispositivo móvil para responder a través de un sitio web, si esta opción le resulta más cómoda.
Si la información de titularidad de su vehículo ha cambiado, puede actualizarla visitando www.toyota.com/ownersupdate.
Pantalla de la unidad de audio cuando
el vehículo no está en reversa
(pantalla de inicio usada como ejemplo)
Ejemplo de la pantalla de la unidad de audio
cuando el vehículo está en reversa
Corte por la línea perforada y meta el papel en el sobre provisto
➦
➥
John Q Sample
VIN 999999
123 Calle inexistente
Ciudad, AA 00000-0000
CÓDIGO QR
Ciertos vehículos modelo RAV4 y RAV4 híbrido del año 2019
Posible que el Sistema de la Cámara de Reversa no Funcione
❒ El sistema de cámara de reversa de mi vehículo FUNCIONA. Por
favor, elimínenme de cualquier notificación futura relacionada
con este Retiro de Seguridad.

SEOCONTENT-END

1 Affected Product

Vehicle

11 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-19V576-6800.pdf 1491.922KB

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Recall 573 Report – AMENDMENT 1

RCLRPT-19V576-3463.PDF 214.613KB

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Recall Quarterly Report #2, 2019-4

RCLQRT-19V576-6007.PDF 211.265KB

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Recall Quarterly Report #3, 2020-1

RCLQRT-19V576-7486.PDF 211.354KB

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Manufacturer Notices(to Dealers,etc) SAFETY (NONCOMPLIANCE) RECALL (Remedy Notice) 2019 Model Year RAV4 and RAV4 Hybrid. – Backup Camera System May Not Operate.

RCMN-19V576-6519.pdf 232.386KB

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Remedy Instructions and TSB

RCRIT-19V576-1765.pdf 922.675KB

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Miscellaneous Document – NONCOMPLIANCE INFORMATION REPORT

RMISC-19V576-9106.pdf 118.619KB

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Non-Compliance Notice 573 Report

RCLRPT-19V576-2787.PDF 214.439KB

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Remedy Instructions and TSB

RCRIT-19V576-4330.pdf 922.362KB

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Recall Acknowledgement

RCAK-19V576-1333.pdf 250.537KB

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Recall Quarterly Report #1, 2019-3

RCLQRT-19V576-1179.PDF 211.156KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V576&docType=RCL

Bestseller No. 1

PixelMan Backup Camera,AHD 1080P Metal 170 Degree Wide Angle Rearview Reversing Camera,PMD2A-S Clear Night Vision IP69 Waterproof Reverse Rear View Camera for Car Vehicle SUV RV

【Continuous Upgraded 1080P AHD Backup Camera】After launching three car backup cameras, PixelMan further upgrade and launch the new reversing camera PMD2A-S. This car camera use the latest chip special for reversing camera made in Japan, this chip not only has excellent image output, but also has stunning performance under strong light and dark light. Strict in details and only make the best products is what PixelMan pursues. It is also essential to you, isn't it?
【Support HD and AHD switching】This upgraded back up camera even supports HD and AHD switching. Each optimization improves the definition, signal stability, waterproof performance, durability, installation, etc. Our vehicle backup camera can be switched to AHD signal output to achieve 1080P display (Under the premise that the screen supports AHD signal).
【1/2.7in AHD 1080P Large Chip Adopted in This Reverse Cam】The chip size determines the amount of reversing camera output pixels, compared with 1/4in chip used in ordinary backup cam, the most apparent feature is the enhanced brightness and color saturation besides of the sufficient clarity. The colors become more vivid and true, the increased brightness makes the images more clearly, meanwhile, the night vision effect also be enhanced, you can back the car easily without extra light at night.
【170° Wide Angle Optical Glass HD Lens】The lens is the core component of the reverse camera for car. The HD lens used in PMD2A-S wide angle backup camera is very different from ordinary lens in appearance, it has a larger aperture and a stronger sense of technology. High transmittance glass, fish eye appearance, F1.4 aperture, all these features directly determine the wide angle, maximum output pixels and night vision performance of the license plate camera.
【Back Up The Car Easily】Whether it is day or night, you can see almost everything behind the car when reversing, PixelMan camera for car reverse will let your driving easier and safer. Isn’t it what you need?

SaleBestseller No. 2

Backup Camera Easy Setup Plug-Play: HD 1080P No-Delay Waterproof - Clear Night Vision Rear View Camera with Monitor for Car Truck SUV - LK3

PLUG AND PLAY: The backup camera for car takes only 15 minutes from start to finish installation, just 2 steps: ① First connect the camera and monitor through the 4-pin video power cable made of 3.0MM pure copper that comes with the camera. ② Then plug the backup camera system into the cigarette lighter or USB plug (not included), manual switch, plug and play. Or you can also connect it to the reversing lights only as a reversing use, automatically triggering the reversing image when reversing
STABLE SIGNAL TRANSMISSION: The LK3 back up camera for cars is superior in signal stability compared to other backup camera kit. It will automatically minimize energy loss during transmission, not only will there be no signal delays, interference, fluctuations or intermittent problems, but also realize the transmission of real-time data, providing you with HD 1080P color images at all times, to ensure safer driving
WATERPROOF & HIGHLY WEATHER-RESISTANT: The backup camera for truck housing is made of ABS-TC material and also utilizes the latest nano-coating sealing technology with IP69 level waterproof performance, which is able to work perfectly and provide clear images in extreme environments from -22°F to 176°F. It is like a brave guardian, not eroded by any water or fine particles, tenaciously resisting the baptism of wind/rain/dust/high and low temperatures, enhancing the safety index and service life
ULTRA HD PICTURE: The back up camera systems for car adopts advanced optical anti-shaking technology with SC1346 color image sensor chip to avoid the problem of shaky and blurred images when driving on bumpy roads
CLEAR NIGHT VISION: Built-in white 6 LEDs, anti-halo chip and 650 filter chip, which will automatically switch to night vision function according to the intensity of the light, providing HD 1080P resolution color images both day and night to ensure your driving safer

SaleBestseller No. 3

WOLFBOX G840S 12" 4K Mirror Dash Cam Backup Camera, 2160P Full HD Smart Rearview Mirror for Cars & Trucks, Front and Rear View Dual Cameras, Night Vision, Parking Assistance, Included 32GB Card & GPS

UPGRADED 4K UHD CLARITY - Experience stunning detail with the front camera's upgrade to 4K UHD (2160p) resolution, paired with a 1080p rear camera. The extra-large 12" display provides 1.5 times the viewing area of a standard mirror, significantly reducing blind spots for enhanced safety.
LARGER SCREEN & WIDER VIEW - The WOLFBOX G840S mirror camera features a 170° front lens and a 140° rear lens, offering a broader field of view to minimize blind spots during driving and reversing. The smart split-screen function allows simultaneous monitoring of both lenses, while the 2.5D curved screen seamlessly integrates with your vehicle’s interior.
SUPERIOR NIGHT VISION & IMAGE QUALITY - The G840S mirror dash camera is equipped with an upgraded low-reflectivity LCD to reduce daytime reflections. With incorporated WDR & HDR technology for balanced lighting, and a professional-grade sensor paired with a 6-glass lens for superior image quality, nighttime driving or challenging lighting conditions are handled with ease.
GPS TRACKING ALL THE TIME - The included external GPS antenna enables real-time GPS data display directly on the dash cam. Easily playback recordings to relive your journey and analyze driving data with precision.
24-HOUR PARKING MONITOR - Beyond on-the-road safety with loop recording, the WOLFBOX camera also features a 24-hour parking monitor. Time-lapse mode records at a low frame rate to conserve power and storage while ensuring continuous surveillance of your vehicle. (A hardwire kit is required for parking monitoring.)

Bestseller No. 4

eRapta ERT01 HD Backup Camera Rear View License Plate Reverse Camera Universal for Pickup Truck Car SUV 149 Degree Perfect Angle Night Vision IP69K Level Waterproof

Excellent License Plate Wired Backup Camera: Designed for car,Pickup Truck,SUV,Minivan and Sedans. Work well on old cars,new cars or used cars.
Universal Rear View Camera: Suit for 12-24V DC Power, 26ft RCA video cable. Support connectivity with radios, DVD players, OEM navigators, or any display with RCA video inputs.
Easy to Install: Suit for 12-24V DC Power. Just need to connect camera's power to reversing light, then connect the camera to your radio, screen or monitor by 26ft AV cable. Complete accessories and easy installation save our time.
Crystal Clear Image & Nice Night Vision: 6 glass lenses, 100% true color reproduction, the latest upgraded chip, generate clear real-time video. 10 LED lights automatically fill the light when powered, get a great color image in the dark for safe reversing and driving.
Double Bracket: Comes with two brackets, installed perfectly behind the license plate by hidden metal bracket. Additional mounting brackets are also provided for mounting on license plates, car trunks, sides, mirrors etc. Supports flexible & easy installation.

Bestseller No. 5

NATIKA Backup/Front View Camera,IP69K Waterproof Great Night Vision HD and Super Wide Angle Metal OEM Style Reverse Rear View Backup Camera for Cars Pickup Trucks SUVs RVs Vans (Black)

Superb Night Vision: Equipped with a high-sensitive CMOS sensor and a large F1.8 aperture lens, this camera ensures crystal-clear images even in low-light conditions, providing excellent night vision for safe driving
Wide-Angle View: Offering a 170-degree horizontal field of view, this camera provides an extensive rear view, helping you spot obstacles and park with ease
Versatile Mounting: Comes with a useful wire/loop control design, allowing for both hanging and sitting mounting options, perfect for various vehicle types
Weatherproof Durability: With an IP69K waterproof rating, this camera can withstand harsh weather conditions and heavy washing, ensuring long-lasting performance
High-Definition Imaging: Captures videos in 720p resolution with 25 fps, providing sharp and detailed images for a safer driving experience

Bestseller No. 6

Yakry RV Backup Camera Plug and Play - No Delays 7 Inch HD 1080P Rear View Camera with IR Night Vision 2 Channels - Waterproof Reverse Camera for Truck Trailer Camper Tractor Y14

►【Easy Installation in 8 Mins】The waterproof camera and HD monitor are powered by one power supply, No need to power the camera and monitor separately, just connect the monitor to a cigarette lighter adapter/Acc/fuse etc, then wire the camera and monitor. Plug and Play - Much less installation effort than wireless rear camera systems.
►【Wired Back up Camera, Stable Signal Transmission】The wired reversing camera kit has more stable transmission and will not lose signal at any time. If your wireless backup camera is always intermittent and delayed, a wired camera is a reliable companion for every drive. The rv backup camera connects directly to the monitor via a 66ft cable and is widely used on trailer, truck, tractor, bus, rv, van, suv and more.
►【Clear Night Vision & 150° Non-fisheye distortion camera】True IR night vision greatly enhances the image, and the back up camera works even with minimal light around, allowing you to identify objects in the dark. 150 Degree Wide Viewing Angle - Non-fisheye distortion camera, great for lane changing and nighttime backing up and parking in narrow alleys.
►【7 inch IPS HD Monitor & Anti-Glare Sunshade】The 7" IPS display offers clearer and more vibrant color images, along with a wider viewing angle that maintains image consistency from various directions. Compare other screens, it reduces glare and flicker during long drives, making it easier on the eyes. Additionally, the backup camera for truck includes a sunshade for improved visibility in strong sunlight.
►【"Real Neck Saver" with Parking Guidelines and Image Flip】Reliable parking lines and image flip for fast and perfect reversing without having to turn around all the time, no more neck pain. Even if you sometimes have trouble figuring out the steering, just switch to the "mirror" view on the monitor, making you at ease when reversing.

Bestseller No. 7

Backup Camera Flush Mount, Metal Housing 170°Wide View Angle Rear/Side/Front View Camera for Car, Clear Night Vision IP69 Waterproof Reverse Camera for Vehicle SUV RV Pickup, 18.5mm, 12V/24V, Black

【Significant Upgradation】RAAYOO L002 Backup camera with a LATEST 6pcs FULL glasses large-aperture optical system, you will get crystal realistic view when you backing up in bright or dark light. 170-degree wide angle view for maximum visibility behind your vehicle. Back up with confidence knowing that you are getting the whole picture. No more uncertainties
【Metal Housing,Remarkable Waterproof IP69】RAAYOO back up camera for car adopts a sturdy metal housing, support IP69 waterproof IP rate. It designed with fully sealed glue filling craft, so the waterproof effect is better than IP67 and IP68, you absolutely no need to worry about water, fog or mist inside
【Effortless Installation】RAAYOO reverse camera comes with 2 brackets supporting 2 installation options, bracket mounting or 18.5mm flush mounting. The cable of our car rear view camera has mini size 4 Pin connector, it is easier to pass through the vehicle body compared to the pervious bigger connector. Our power cord uses very thick copper core wire, it is easier to connect. Installation tools and accessories are included in the package
【Removable Guide Lines, Optional Rear/Front View】This rear view camera Built in 2 multifunctional switching loops, default setting is rear view with guide lines. Cut the Green loop: cancel the guide line; Cut the White loop: convert rear view to front view
【Installation Tools & Accessories Included】 1 x 26ft Double Shielded Video Wire;1 x 5ft Camera Power Wire; 1 x Camera Mount and Screws; 1 x Panel Removal Tool; 4 x Wire Clamps; 1 x Electrical Tape; 1 x 18.5mm Hole Saw; 5 x Zip ties; 1 x RAAYOO Camera; 1 x COLOR User Manual with Pics

Bestseller No. 8

Car Backup Camera HD Night Vision Rear View Camera License Plate Camera with 9 LED Lights, Font & Rear Camera, Wide View Angle, IP69K Waterproof Reverse Camera for Cars,SUV,Trucks,RV, Pickup

Super HD Day& Night Vision: Our HD Reverse Camera with new upgrade chips and glass lens, supply you HD true color, real time image at day and night. 9 Led lights will be Auto turn off in bright light areas
Front/Rear View Camera & Guide Line On/Off: You can choose install the backup camera in front or back of your car, keep or move guide line. More flexible. Please Restart your radio again after you cut wire loops, then the image should be correct. IMPORTAT: Please Restart your radio again after you cut wire loops, then the image should be correct
IP 69K Waterproof : Excellent waterproof design, better sealing technology, so that the backup camera can work good in extreme weather, no matter in Rain/Fog/Snow
149° Wide View Angle & Adjustable Lens: 149° wide view angle can meet your vision needs when driving or parking, adjustable camera lens allows you to find the best position, makes you drive safely
Easy to Install: Easy to install, no need drilling in your car. 8M/26.2ft Long Video cable, also fit for long car, don’t need to buy a extra cable, save money. Fit for 12V Cars, Such as Pickup Truck, SUV, Minivan, Sedans, RV, Trailer and Sedans etc. Not include Screen

Bestseller No. 9

Camecho Vehicle Backup Camera Waterproof Car Rear View Camera 170° Wide Angle 12 LED Night Visions Backup Reversing Parking Cameras

LED Night Vision Car Vehicle Front /Rear View / Side View Camera. Eliminating dangerous blind spots. Protect your car around of Kids and little pets.
High-definition HD color image camera. Angle adjustable parking aid, 12 night vision LEDs, waterproof, universal mounting. Perfect to install on all sorts of vehicles. perfect clarity and functionality during the rainy day.
Power supply: DC 12V - video cable connection. A wide camera lens viewing angle makes sure that you can see enough to park and reverse safely.
You will never have to worry about taking your camera on a bad day as it is very weather resistant and will support you through storms.
The cable length about 6m(20ft), so it is perfect for most cars. Easy to operate.

SaleBestseller No. 10

HD Backup Camera,Metal Housing 170 Degree Wide View Angle License Plate Rear View Camera for Car,Clear Night Vision IP69 Waterproof Rearview Universal Reverse Cam Kit for Vehicle SUV RV Pickup

【Significant Upgradation】When we design this car backup camera, we not only require the outstanding images, but also the stunning performance in bright or dark light. Signal stability, waterproofness, durability, installation,etc. are all greatly improved.PixelMan back up camera will assist you get a pleasant drive, this car rear camera is indispensable for you,isn't it?
【Powerful Sensor Chip and Precise Lens】PixelMan car rear camera adopts superb 1/2.7 inch large sensor chip made in Japan,170 degree wide view angle fisheye lens,1.4mm aperture,plus the noise reduction and powerful image processing capability,all this ensure excellent images in various light environment. PixelMan rearview camera for car uses pure copper shielded cable which enhances the signal stability during long-distance transmission.Delivering a better experience.
【Metal Housing,Remarkable Waterproof IP69】PixelMan reversing camera for license plate adopts a sturdy metal housing,and Nano sealant infusion, our rear camera can be even immersed into water for one year without worrying about, this is unmatched by backup camera with plastic housing, because the plastic will age more speedy due to thermal expansion and contraction.
【Effortless Installation】PixelMan reverse backup camera comes with 2 brackets supporting 2 installation options. The license plate bracket can realize the hidden installation. The cable of our car rear view camera has mini size 4 Pin connector, it is easier to pass through the vehicle body compared to the bigger RCA connector. Our power cord uses very thick copper core wire, it is easier to connect. Installation tools and accessories are included in the package.
【Three Years After-sales Support】Each of our license plate backup cameras has been tested, any question after receiving this rear view camera, contact our Customer Care according to your user manual, and we will respond fast. 30 days refund and 36 months replacement, we never let you has any loss, please order it with confidence!

Last update on 2025-03-18 / Affiliate links / Images from Amazon Product Advertising API

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Applicability	Part Number	Part Name	Component Description
Toyota / RAV4	86140-0R320	Receiver Assy, Radio & Display	Audio Display Unit
Toyota / RAV4 HV

RECALL K0N – Backup Camera System May Not Operate – 2019 Toyota RAV4

Summary

Remedy

Notes

SAFETY (NONCOMPLIANCE) RECALL K0N (Remedy Notice)

Dealer Inventory Procedures

Customer Handling, Parts Ordering, and Remedy Procedures

Warranty Reimbursement Procedures

Campaign Designation / Phase Decoder

SAFETY (NONCOMPLIANCE) RECALL K0N (Remedy Notice)

I. OPERATION FLOW CHART

II. IDENTIFICATION OF AFFECTED VEHICLES

III. PREPARATION

IV. BACKGROUND

V. WORK PROCEDURE

OK

NG

◄ VERIFY REPAIR QUALITY ►

VI. APPENDIX

NONCOMPLIANCE INFORMATION REPORT

Latest Recalls Documents

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MAKE	MODEL	YEAR

TOYOTA	RAV4	2019