September 12, 2019 NHTSA CAMPAIGN NUMBER: 19V653000
Improperly Welded Seat Belt Guide Loop Mount
In the event of a crash, the mount could become damaged and the seat belt may not properly restrain the driver, increasing their risk of injury.
NHTSA Campaign Number: 19V653
Manufacturer BMW
of North America, LLC
Components SEAT BELTS
Potential Number of Units Affected 7
Summary
BMW of North America, LLC (BMW) is recalling certain 2020 Toyota Supra vehicles. The driver’s seat belt guide loop mount may have been improperly welded.
Remedy
Owners have been notified, and Toyota dealers will inspect the seat belt guide loop mount. If the mount is defective, the vehicle will be replaced, free of charge. The recall began October 16, 2019. Owners may contact the Toyota Customer Experience Center at 1-888-270-9371. Toyota’s number for this recall is K0R.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Original Publication Date: September 12, 2019
To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SAFETY RECALL K0R (Remedy Notice)
Seven 2020 Model Year Supra Vehicles
Driver’s Safety Belt Guide Loop Mount Potentially Not Welded to Specification
Background
On September 12, 2019, BMW filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of the intent to conduct a voluntary Safety Recall on seven 2020 model year Toyota Supra vehicles.
Condition
This Safety Recall involves the driver’s safety belt guide loop mount which may not have been welded to specifications. If the driver’s safety belt guide loop mount was not welded to specifications, then in a crash of sufficient severity, the mount could become damaged and may not restrain the driver as designed which would increase the risk of injury to the driver.
Remedy
As of September 12, 2019, four of the seven total vehicles involved in this Safety Recall have been completed for this Safety Recall.
Toyota will contact owners of the three remaining incomplete vehicles to coordinate an inspection of their vehicle at the owner’s preferred authorized Toyota dealership. If a defective driver’s safety belt guide loop mount is found during this inspection, the vehicle will be replaced FREE OF CHARGE. Any owner who cannot be reached by phone will receive a letter by First Class mail by mid-November 2019.
In the rare instance that your dealership is requested to facilitate an inspection of one of the three incomplete vehicles, a Toyota Customer Experience Center or Regional representative will contact your dealership with further instructions.
Covered Vehicles
There are seven vehicles covered by this Safety Recall. No vehicles involved in this Safety Recall were distributed to Puerto Rico. No other Lexus/Toyota/Scion vehicles are covered by this Safety Recall.
Customer Handling
Customer Contacts
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Campaign Designation / Phase Decoder
 |
| Examples:
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012 E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014 J0A = Launched in 2018, Remedy Phase, 1st Campaign Launched in 2018. |
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
SEOCONTENT-START
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano,TX 75024
(469) 292-4000
IMPORTANT SAFETY RECALL (Remedy Notice)
Certain 2020 Model Year Supra Vehicles
Driver’s Safety Belt Guide Loop Mount Potentially Not Welded to Specification
NHTSA Recall No. 19V-653
Dear <FirstName/LastName>:
This notice is sent to you in accordance with the
National Traffic and Motor Vehicle Safety Act. BMW,
who makes the current generation Supra for Toyota,
has decided that a defect, which relates to motor vehicle
safety, exists in certain 2020 model year Supra vehicles.
You received this notice because our records indicate
that you are the current owner.
What is the condition?
This Safety Recall involves the driver’s safety belt
guide loop mount which may not have been welded
to specifications. If the driver’s safety belt guide loop
mount was not welded to specifications, then in a
crash, the mount could become damaged and may
not restrain the driver as designed which would
increase the risk of injury to the driver.
What will Toyota do?
Toyota will coordinate an inspection of your vehicle at your preferred authorized Toyota dealership. If a
defective driver’s safety belt guide loop mount is found during this inspection, your vehicle will be replaced
FREE OF CHARGE.
Spanish translation on back side
K0R Supra Traducción en español en el lado inverso
URGENT SAFETY RECALL
This is an important Safety Recall.
The remedy will be performed
FREE OF CHARGE to you.
What Should You Do?
Please contact Toyota’s Customer Experience
Center at the number below. Toyota’s Customer
Experience Center will coordinate an inspection
of your vehicle at your preferred dealership.
Please contact the Toyota Customer Experience
Center at 1-888-270-9371 Monday through Friday,
7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to 4:30
p.m., Central Time.
For more information on this and other Safety
Recalls, including Frequently Asked Questions,
visit www.toyota.com/recall. Input your full
17-digit Vehicle Identification Number (VIN)
noted above to review information specific to
your vehicle.
This notice applies to your vehicle:
VIN ABCDEFGH987654321
This is an important Safety Recall.
The inspection will take approximately 45 minutes. However, depending on your preferred dealer’s work schedule,
it may be necessary to make your vehicle available for a longer period of time.
If you are uncomfortable driving the vehicle to the dealership, Toyota will arrange for vehicle pickup.
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, you may do so by registering at
www.toyota.com/owners. You will need your full 17-digit Vehicle Identification Number (VIN) to input the
new information.
If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or
without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration,
1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236
(TTY: 1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
Toyota Motor Sales, USA
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| TOYOTA | SUPRA | 2020 |
6 Associated Documents
Recall Quarterly Report #1, 2019-3
RCLQRT-19V653-3888.PDF 211.146KB
Recall Quarterly Report #2, 2019-4
RCLQRT-19V653-1675.PDF 211.243KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V653-2361.pdf 339.764KB
Defect Notice 573 Report
RCLRPT-19V653-4921.PDF 214.037KB
Recall Acknowledgement
RCAK-19V653-7232.pdf 244.779KB
Manufacturer Notices(to Dealers,etc)- SAFETY RECALL K0R (Remedy Notice)
RCMN-19V653-4968.pdf 351.107KB
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