SAFETY (NONCOMPLIANCE) RECALL 20TA13 – Headlamp Adjustment Plugs Installed in Incorrect Locations – 2020 Toyota Supra

August 27, 2020 NHTSA CAMPAIGN NUMBER: 20V516000

Horizontal Headlamp Adjustment Possible/FMVSS 108

Should the headlamps be adjusted horizontally, there could be increased glare and reduced visibility for oncoming drivers, or reduced visibility for the vehicle operator, thereby increasing the risk of a crash.

 

NHTSA Campaign Number: 20V516

Manufacturer BMW of North America, LLC

Components EXTERIOR LIGHTING

Potential Number of Units Affected 4,265

 

Summary

BMW of North America, LLC (BMW) is recalling certain 2019-2020 Z4 sDrive30i, Z4 M40i and 2020 Toyota Supra vehicles. The headlamps are able to be adjusted horizontally. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, “Lamps, Reflective Devices and Associated Equipment.”

 

Remedy

BMW will notify owners, and dealers will inspect the headlamp vertical and horizontal adjustment plugs, correcting them as necessary, free of charge. The recall began December 23, 2020. BMW owners may contact BMW customer service at 1-800-525-7417 or Toyota owners may contact Toyota customer service at 1-888-270-9371.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

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Original Publication Date: August 27, 2020

To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

SAFETY (NONCOMPLIANCE) RECALL 20TA13 (Remedy Notice)

Certain 2020 Model Year Supra
Headlamp Adjustment Plugs Installed in Incorrect Locations

 

Model / Years	Production Period	Approximate Total Vehicles	Approximate Stop Sale Dealer Inventory
2020 Supra	Early March 2019 – Late July 2020	1,500	45

 

STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details.

 

On August 27, 2020, BMW filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on 2020 model year Supra vehicles.

 

Condition

The plug which covers the headlamp’s horizontal adjustment mechanism may have been inserted into the space for the vertical plug, and vice-versa.  This can enable horizontal adjustment of the headlamp beam and may not meet a Federal requirement.

 

Remedy

Any authorized Toyota dealer will remove and reinstall the vertical and horizontal headlamp adjustment plugs into the correct positions FREE OF CHARGE.

 

Covered Vehicles

There are approximately 1,500 vehicles covered by this Safety (Noncompliance) Recall. Approximately 50 vehicles involved in this Safety (Noncompliance) Recall were distributed to Puerto Rico.

 

Owner Letter Mailing Date

Toyota will begin to notify owners in mid-September 2020.

 

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

 

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

Dealer Inventory Procedures

New Vehicles in Dealership Inventory

There are approximately 45 vehicles in new dealer inventory as of August 26, 2020.

Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety.  Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory:  It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.   Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available.  Toyota provides these flooring reimbursements at 60-day intervals.  Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

 

NOTE:

• New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
• Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

Part Number	Description	Quantity
00411-140003	Inspection Mirror Hang Tag	25 Per Pack

 

NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).

 

Pre-Owned Vehicles in Dealer Inventory

To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.

 

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.

 

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form 20TA13” and include the VIN.

 

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Toyota Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Handling, Parts Ordering, and Remedy Procedures

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

 

Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

Salvage Title Vehicles

Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.

 

For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

 

Technician Training Requirements

The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:

• Certified Technician (any specialty)
• Expert Technician (any specialty)
• Master Technician
• Master Diagnostic Technician

 

Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

 

Remedy Procedures

Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

 

Repair Quality Confirmation

The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

 

Warranty Reimbursement Procedures

Warranty Reimbursement Procedure

Op Code	Description	Flat Rate Hours
2TA131	Remove and Reinstall Plugs into Correct Position	0.3

 

• The flat rate times include 0.1 hours for administrative cost per unit for the dealership.

 

Claim Filing Accuracy and Correction Requests

It is the dealer’s responsibility to file claims correctly for this Safety (Noncompliance) Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

 

Campaign Designation / Phase Decoder

Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

 

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety (Noncompliance) Recall.

 

Thank you for your cooperation.

TOYOTA MOTOR SALES, U.S.A., INC.

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SAFETY (NONCOMPLIANCE) RECALL 20TA13 (Remedy Notice)

 

Certain 2020 Model Year Supra
Headlamp Adjustment Plugs Installed in Incorrect Locations

 

Frequently Asked Questions
Original Publication Date: August 27, 2020

 

Q1:	What is the condition?
A1:	The plug which covers the headlamp’s horizontal adjustment mechanism may have been inserted into the space for the vertical plug, and vice-versa.  This can enable horizontal adjustment of the headlamp beam and may not meet a Federal requirement.
Q2:	Are there any warnings that this condition exists?
A2:	There are no warnings that the headlamp adjustment plugs have been installed in the incorrect locations.
Q3:	What is Toyota going to do?
A3:	Toyota will send an owner notification by first class mail starting in mid-September 2020, advising owners to make an appointment with their authorized Toyota dealer to have the headlamp adjustment plugs removed and reinstalled into the correct positions FREE OF CHARGE.
Q4:	Which and how many vehicles are covered by this Safety (Noncompliance) Recall?
A4:	There are approximately 1,500 vehicles covered by this Safety (Noncompliance) Recall. Model Name Model Year Production Period Supra 2020 Early March 2019 – Late July 2020   Q4a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall in the U.S.? A4a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall.
Q5:	How long will the repair take?
A5:	The repair takes approximately forty-five minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
Q6:	How does Toyota obtain my mailing information?
A6:	Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
Q7:	What if I have additional questions or concerns?
A7:	If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

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TECHNICAL INSTRUCTIONS

FOR

SAFETY RECALL 20TA13

HEADLAMP ADJUSTMENT PLUGS INSTALLED IN INCORRECT LOCATIONS

CERTAIN 2020 SUPRA

 

The repair quality of covered vehicles is extremely important to Toyota.  All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to currently hold at least one of the following certification levels:

 

• Certified Technician (any specialty)
• Expert Technician (any specialty)
• Master Technician
• Master Diagnostic Technician

 

It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this recall repair.  Carefully review   your resources, the technician skill level, and ability before assigning technicians to this repair.  It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

 

I. OPERATION FLOW CHART

 

II. IDENTIFICATION OF AFFECTED VEHICLES

1. CHECK VEHICLE FOR CAMPAIGN ELIGIBILITY

1. Compare the vehicles VIN to the VIN listed on the Repair Order to ensure they match.
2. Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Campaign, and that it has not already been completed.

Note:  TMNA warranty will not reimburse dealers for repairs completed on vehicles that are not affected or were previously completed, even by another dealer.

 

III. PREPARATION

 1. TOOLS & EQUIPMENT

• Flathead Screwdriver
• Trim tool

2.  MATERIALS

• Protective Tape
• Protective Eyewear

 

IV. BACKGROUND

The plug which covers the headlamp’s horizontal adjustment mechanism may have been inserted into the space for the vertical plug, and vice-versa.  This can enable horizontal adjustment of the headlamp beam and may not meet a Federal requirement.

 

V. COMPONENTS

 

VI. CONFIRM CURRENT POSITION OF PLUGS

1. CONFIRM THE LH & RH PLUGS ARE INSTALLED IN THE CORRECT LOCATIONS

a. The vertical adjustment plugs should have a slot. The horizontal adjustment plugs should not have a slot.

 

Are the plugs installed in the correct locations?

YES – No further action required. Campaign complete.

NO – Proceed to section VII.

 

VII. INSTALL THE HEADLIGHT ADJUSTMENT PLUGS IN CORRECT LOCATIONS

• The plugs will be reused
• Be careful not to damage or deform the plugs

 

1. REMOVE PLUGS WITH SLOT

a. Using a screwdriver, turn the slotted plug 90 degrees counterclockwise.

NOTE:

• Make sure the screwdriver is fully inserted before turning the plug
• DO NOT damage the plugs and surrounding parts

 

2. REMOVE PLUGS WITHOUT SLOT

a. Apply protective tape in front of the plug.

b. Apply tape on top of the plug to prevent it from falling into the engine bay.

c. Insert the trim tool underneath the plug and pry upwards.

NOTE: DO NOT damage the plugs and surrounding parts.

 

3. INSTALL PLUGS WITH SLOT

a. Insert the plug in the outboard hole (vertical adjustment) and rotate 90 degrees clockwise.

 

Make sure you installed the plug with slot in the outboard hole.

 

4. INSTALL THE PLUGS WITHOUT SLOT

a. Insert the plug in the inboard hole (horizontal adjustment) and press in firmly.

 

Make sure you installed the plug without slot in the inboard hole.

 

1. CONFIRM THE LH & RH PLUGS ARE INSTALLED IN THE CORRECT LOCATIONS

b. The vertical adjustment plugs should have a slot. The horizontal adjustment plugs should not have a slot.

Are the plugs installed in the correct locations?

YES – No further action required. Campaign complete.

NO – Return to section VII.

◄ VERIFY REPAIR QUALITY ►

Confirm that all four plugs are fully seated Confirm there is no damage on the plugs and any of the parts surrounding them

 

IX. APPENDIX

A. CAMPAIGN DESIGNATION DECORDER

Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

 

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URGENT SAFETY RECALL

This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you.

 

This notice applies to your vehicle:

VIN ABCDEFGH987654321

IMPORTANT SAFETY RECALL (Remedy Notice)

Certain 2020 Model Year Supra Vehicles
Headlamp Adjustment Plugs Installed in Incorrect Locations
NHTSA Recall No. 20V-516

 

Dear <FirstName/LastName>:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BMW, who makes the current generation Supra for Toyota, has decided that certain 2020 model year Supra vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 108, “Lamps, reflective devices, and associated equipment.”

You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.

 

What is the condition?

The plug which covers the headlamp’s horizontal adjustment mechanism may have been inserted into the space for the vertical plug, and vice-versa. This can enable horizontal adjustment of the headlamp beam. If the vehicle operator were to adjust the headlamps, this could increase the glare (reduce the visibility) for an oncoming driver, or reduce the visibility for the vehicle operator, and increase the risk of a crash.

 

What Should You Do?

Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible.

Your local Toyota dealer will be more than happy to answer any of your questions.

To find a dealer near you, visit www.toyota.com/dealers.

For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.

If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to 4:30 p.m., Central Time.

 

What will Toyota do?

Any authorized Toyota dealer will remove and reinstall the vertical and horizontal headlamp adjustment plugs into the correct positions FREE OF CHARGE to you.

 

This is an important Safety Recall.

The remedy will take approximately forty-five minutes. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time.

 

What if you are not the owner or operator of this vehicle?

If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

If you know the current owner or operator, please forward this letter to them.

If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.

If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.

 

We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you.

 

Thank you for driving a Toyota.

 

Sincerely,

 

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RETIRO DE SEGURIDAD URGENTE

Este es un Retiro de Seguridad importante.

El remedio se realizará SIN CARGO para usted.

 

Este aviso aplica a su vehículo:

VIN ABCDEFGH987654321

 

RETIRO DE SEGURIDAD IMPORTANTE (Aviso de Remedio)

Ciertos vehículos Supra año modelo 2020
Enchufes de ajuste de los faros delanteros instalados en ubicaciones incorrectas
Retiro de Seguridad de NHTSA No. 20V-516

 

Estimado (nombre/apellido del cliente):

Se le envía esta notificación de acuerdo con la Ley Nacional de la oficina de Administración Nacional de Seguridad del Tráfico en las Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés). BMW, quien produce la generación actual del Supra para Toyota, ha decidido que ciertos vehículos Supra del año 2020 fallaron con el cumplimiento de las Normas Federales de Seguridad para Vehículos de Motor (FMVSS) No. 108, “Lamps, reflective devices, and associated equipment.” (Luces, dispositivos reflectantes y equipos relacionados).

Usted recibió esta notificación porque nuestros registros, que se basan principalmente en los datos del estado de registro y de título, indican que usted es el propietario actual.

 

¿Cuál es la condición?

El enchufe que cubre el mecanismo de ajuste horizontal del faro delantero puede que se haya insertado en el espacio para el enchufe vertical y viceversa. Esto puede habilitar el ajuste horizontal del foco de faro. Si el operador del vehículo fuera a ajustar los faros delanteros, esto pudiera aumentar el deslumbramiento (reducir la visibilidad) para un conductor que se aproxima o reducir la visibilidad para el operador del vehículo y aumentar el riesgo de un choque.

 

¿Qué Debe Hacer?

Comuníquese con cualquier concesionario Toyota autorizado para programar una cita para que realicen el remedio tan pronto como sea posible.

Su concesionario Toyota local responderá con gusto todas sus preguntas.

Para encontrar un concesionario cerca de usted, visite www.toyota.com/dealers.

Si desea más información sobre este y otros Retiros de Seguridad, incluyendo las preguntas frecuentes, visite www.toyota.com/recall. Ingrese el número de identificación de su vehículo de 17 dígitos (VIN) indicado arriba para revisar la información específica de su vehículo.

Si requiere más asistencia, puede comunicarse con el Centro de Compromiso con la Marca Toyota llamando al 1-888-270-9371, de lunes a viernes, de 7:00 a.m. a 7:00 p.m. y los sábados de 7:00 a.m. a 4:30 p.m., Horario del Centro.

¿Qué hará Toyota?

Cualquier concesionario autorizado Toyota retirará e instalará los enchufes de ajuste del faro verticales y horizontales en las posiciones correctas GRATIS DE CARGO para usted.

 

Este es un Retiro de Seguridad importante.

El remedio tomará aproximadamente cuarenta y cinco minutos. Sin embargo, dependiendo de la programación de trabajo del concesionario, tal vez sea necesario tener disponible su vehículo por un plazo más largo de tiempo.

 

¿Qué pasa si usted no es el propietario o el operador de este vehículo?

Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del Retiro de Seguridad debe enviar una copia del aviso al arrendatario en menos de diez días.

Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta.

Si desea actualizar la propiedad de su vehículo o la información de contacto, por favor visite https://www.toyota.com/recall/update-info-toyota. Necesitará el número de identificación del vehículo (VIN) completo de 17 dígitos para ingresar la nueva información.

Si cree que el concesionario o Toyota no ha cumplido o no ha podido arreglar el defecto en un plazo razonable o sin cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, o llamar a la línea directa sin costo de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153), o visite https://www.safercar.gov.

 

Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos.

 

Lamentamos sinceramente cualquier inconveniente que este problema le pudo haber ocasionado.

 

Muchas gracias por conducir un Toyota.

 

Atentamente,

 

Toyota Motor Sales, USA

 

English version on front side
Versión en inglés en el frente

 

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3 Affected Products

Vehicles

MAKE	MODEL	YEAR
BMW	Z4	2019-2020
TOYOTA	SUPRA	2020

 

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18 Associated Documents

Recall Quarterly Report #2, 2020-4

RCLQRT-20V516-1651.PDF 211.251KB

 

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Recall Quarterly Report #4, 2021-2

RCLQRT-20V516-5776.PDF 211.45KB

 

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Manufacturer Notices(to Dealers,etc) – Dealer Message re Recall 20V-516 Headlamp Adjustment Plugs Repair Updated

RCMN-20V516-8141.pdf 16.086KB

 

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Owner Notification Letter(Part 577)

RCONL-20V516-0621.pdf 737.65KB

 

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Remedy Instructions and TSB – Safety Recall Notice re RECALL 20V-516: HEADLAMP ADJUSTMENT PLUGS

RCRIT-20V516-5235.pdf 408.335KB

 

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Recall Acknowledgement

RCAK-20V516-2546.pdf 331.66KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V516-4299.pdf 682.568KB

 

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Recall Quarterly Report #3, 2021-1

RCLQRT-20V516-4565.PDF 211.343KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V516-9684.pdf 354.061KB

 

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V516-8605.PDF 211.154KB

 

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Remedy Instructions and TSB

RCRIT-20V516-3476.pdf 406.925KB

 

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Remedy Instructions and TSB

RCRIT-20V516-6014.pdf 236.39KB

 

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Noncompliance Notice 573 Report

RCLRPT-20V516-4662.PDF 215.745KB

 

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Remedy Instructions and TSB

RCRIT-20V516-8678.pdf 218.405KB

 

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Remedy Instructions and TSB

RCRIT-20V516-5394.pdf 342.537KB

 

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Manufacturer Notices(to Dealers,etc) – TSB re BMW Recall 20V-xxx: Headlamp Adjustment Plugs

RCMN-20V516-1462.pdf 171.018KB

 

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re Certain 2020 Model Year Supra Headlamp Adjustment Plugs Installed in Incorrect Locations

RCMN-20V516-9058.pdf 176.793KB

 

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Recall Quarterly Report #5, 2021-3

RCLQRT-20V516-7945.PDF 211.562KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V516&docType=RCL

 

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