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April 13, 2021 NHTSA CAMPAIGN NUMBER: 21V257000
Side Curtain Air Bags May Not Deploy
Damaged wires may cause the air bag sensor to become inoperable, preventing the deployment of the side and curtain air bags on the driver side and increasing the risk of injury during a crash.
NHTSA Campaign Number: 21V257
Manufacturer Toyota Motor Engineering & Manufacturing
Components AIR BAGS
Potential Number of Units Affected 279,040
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2009-2015 Venza vehicles. The Supplemental Restraint System (SRS) wiring may become damaged with regular use of the driver-side door.
Remedy
Dealers will inspect and, if necessary, replace the driver-side front door wire harness, free of charge. Owner notification letters were mailed beginning May 13, 2021. Owners may contact Toyota customer service at 1-800-331-4331. Toyota’s number for this recall is 21TB01/21TA01.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
SAFETY RECALL 21TA01 (Interim Notice 21TB01)
Certain 2009 – 2015 Model Year Venza
Non-Deployment of Side and Curtain Shield Airbags May Occur
NHTSA Recall No. 21V-257
| Model / Years | Production Period | Approximate Total Vehicles | Approximate Stop Sale Dealer Inventory |
| 2009 – 2015 Venza | Mid-May 2008 – Early July 2015 | 279,000 | 0 |
On April 13, 2021, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2009 – 2015 model year Venza vehicles.
Condition
The subject vehicles have a sensor in the driver-side front door that is connected to the airbag system control unit by electrical wires. One of these wires can fracture over time. If this occurs, the airbag warning lamp could illuminate and the sensor in the door could become inoperable. This may prevent the side airbag and curtain shield airbag on the driver side from deploying in certain types of collisions, increasing the risk of injury in the event of a crash where those airbags are needed.
Remedy
Any authorized Toyota dealer will inspect the driver-side front door wire harness and, if necessary, replace it with an improved one FREE OF CHARGE. Toyota has sufficient parts to begin a phased implementation of the remedy. Refer to the table below to determine the remedy status and dates that Toyota estimates the remedy will become available for each vehicle model.
Important Note: The dates specified in this table are estimates and are subject to change.
Covered Vehicles
There are approximately 279,000 vehicles covered by this Safety Recall. Approximately 5,700 vehicles involved in this Safety Recall were distributed to Puerto Rico.
Owner Letter Mailing Date
Toyota will begin to notify owners about the remedy approximately one week after the remedy becomes available for their vehicle. A sample of the owner notification letter has been included for your reference.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.
Loaner Vehicle or Alternative Transportation Reimbursement Procedure
Until the remedy is available, if a customer is uncomfortable driving their vehicle, a loaner vehicle or alternative transportation may be provided and claimed at the maximum rate shown in the tables below.
Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.
Frequently Asked Questions
Original Publication Date: April 13, 2021
Q1: What is the condition?
The subject vehicles have a sensor in the driver-side front door that is connected to the airbag system control unit by electrical wires. One of these wires can fracture over time. If this occurs, the airbag warning lamp could illuminate and the sensor in the door could become inoperable. This may prevent the side airbag and curtain shield airbag on the driver side from deploying in certain types of collisions, increasing the risk of injury in the event of a crash where those airbags are needed.
Q1a: Are there any warnings that this condition exists?
Yes, the Supplemental Restraint System (SRS) warning lamp may illuminate.
Note: The SRS Warning Lamp and other lamps and messages can be displayed for other issues unrelated to this Safety Recall.
Q2: What is Toyota going to do?
Any authorized Toyota dealer will inspect the driver-side front door wire harness and, if necessary, replace it with an improved one FREE OF CHARGE. Toyota has sufficient parts to begin a phased implementation of the remedy. Refer to the table below to determine the remedy status and dates that Toyota estimates the remedy will become available for each vehicle model.
Q3: Which and how many vehicles are covered by this Safety Recall?
There are approximately 279,000 vehicles covered by this Safety Recall.
| Model Name | Model Year | Production Period |
| Venza | 2009 – 2015 | Mid-May 2008 – Early July 2015 |
Q3a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.?
No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety Recall.
Q4: What if I previously paid for repairs related to this Safety Recall?
Reimbursement consideration instructions will be provided in the owner letter.
Q5: How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
Q6: What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
April 13, 2021
DEFECT INFORMATION REPORT
- Vehicle Manufacturer Name:
Toyota Motor Manufacturing, Kentucky, Inc. [“TMMK”]
1001 Cherry Blossom Way, Georgetown, KY 40324
Affiliated U.S. Sales Company:
Toyota Motor North America, Inc. [“TMNA”]
6565 Headquarters Drive, Plano, TX 75024
Manufacturer of Wire Harness Assembly
Yazaki North America, Inc.
6801 N. Haggerty Road, Canton, MI 48187
Country of Origin: Mexico
- Identification of Involved Vehicles and Affected Components:
Based on production records, we have determined the involved vehicle population as in the table below.
| Make/Car Line | Model Year | Manufacturer | Production Period |
| Toyota / Venza | 2009-2015 | TMMK | May 13, 2008 through July 8, 2015 |
| Applicability | Part Number | Part Name | Component Description |
| MY2009-2015 Toyota Venza | 82152-0T080 | Wire, FR Door, LH | Wire Harness for Front Driver Door |
| 82152-0T120 | |||
| 82152-0T100 | |||
| 82152-0T140 | |||
| 82152-0T111 | |||
| 82152-0T151 | |||
| 82152-0T092 | |||
| 82152-0T132 | |||
| 82152-0T090 | |||
| 82152-0T130 | |||
| 82152-0T010 | |||
| 82152-0T030 | |||
| 82152-0T050 | |||
| 82152-0T040 | |||
| 82152-0T060 | |||
| 82152-0T011 | |||
| 82152-0T031 | |||
| 82152-0T051 | |||
| 82152-0T041 | |||
| 82152-0T061 | |||
| 82152-0T012 | |||
| 82152-0T032 | |||
| 82152-0T052 | |||
| 82152-0T042 | |||
| 82152-0T062 |
Note:
(1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
(2) Only the subject vehicles, equipped with a wire harness of a certain design, manufactured by a specific supplier, are susceptible to the combination of factors that can lead to the condition described below. Other Toyota or Lexus vehicles sold in the U.S. are not equipped with a wire harness of this design.
- Total Number of Vehicles Potentially Involved:
- Percentage of Vehicles Estimated to Actually Contain the Defect:
Based on a non-representative market survey and evaluation of the vehicle design, Toyota used a predictive model to estimate that approximately 0.5% of vehicles may experience this issue.
- Description of Problem:
The subject vehicles are equipped with an airbag sensor installed in the driver-side front door. The sensor is connected to the Supplemental Restraint System (“SRS”) Electronic Control Unit (“ECU”) by a pair of twisted wires in a harness routed from the door to the vehicle body through a grommet. Due to a larger difference between the wire harness length and grommet length in this case, there is a tighter bending radius for the wire harness inside the grommet. If the SRS wires also are in certain locations within the wire harness, this could cause them to rub against the grommet. If the twisted pair of SRS wires also happen to overlap at the location where they rub against the grommet so as to concentrate stress on one wire, this can lead to that wire fracturing over time, depending on the use frequency of the driver door. If an SRS wire fractures, this could result in a DTC being set, the SRS warning lamp being illuminated, and the airbag sensor in the driver-side front door becoming inoperable. This may prevent the side airbag and curtain shield airbag on the driver side from deploying in certain types of collisions, increasing the risk of injury in the event of a crash necessitating the deployment of those airbags.
- Chronology of Principal Events:
April 2013 – January 2020:
Toyota began receiving intermittent field reports alleging SRS warning lamp on in the subject vehicles. Toyota was able to recover the driver-side front door wire harnesses from some vehicles, that were the subject of the field reports, to send to the supplier to investigate. In some cases, the supplier identified that an SRS wire in the driver-side door wire harness had broken due to a fatigue fracture but could not identify the cause of the fracture. The recovered parts were reviewed, and Toyota confirmed that the parts met all applicable design specifications. In parallel, in some cases, it was observed that there was evidence of potential outside influence (e.g., scratch marks found on insulation). Additional field reports were reviewed, and, in one case, it was observed that a grommet installed between the door assembly and the vehicle body was twisted. Toyota confirmed the process of the grommet installation with the vehicle manufacturing plant and did not identify any concerns with the grommet installation process. Toyota continued to receive sporadic reports from the field and recovered parts when available for evaluation.
February 2020 – June 2020:
Toyota reviewed some field reports and warranty data available to this point and decided to reconfirm the wire harness design. The wire harness design documentation was reviewed, and it was determined that the harnesses met the design specification. Based on observations from the most recent field case, Toyota decided to reconfirm whether there could be an issue with assembly of the grommet. Toyota then decided to identify a customer vehicle with the condition in order to inspect it.
In April 2020, Toyota found an in-use vehicle with a fractured wire in the driver-side front door wire harness. Toyota inspected the vehicle and recovered the part. Results of this inspection were inconclusive, as the original grommet assembly condition could not be confirmed, so Toyota continued to further investigate. To find additional parts for investigation, Toyota initiated parts recovery activity. Parts were recovered and inspected on an ongoing basis.
Additionally, the assembly process at the vehicle manufacturing plant was again investigated to reexamine the installation process and determine if the wire harness grommets in the subject vehicles were installed correctly during original assembly. It was concluded that there was no systematic error in the manufacturing process which would have caused this condition, and, therefore, grommet assembly position was determined to not be a factor.
In parallel, the supplier and Toyota reviewed past simulation tests that were conducted to confirm the durability of the wire harness during the development process. Results of these tests showed no wire breakage, and durability was according to specification.
July 2020 – September 2020:
Toyota requested the supplier to study the conditions needed to create a potential scenario that could cause SRS wire breakage. Based on recovered parts, Toyota hypothesized that tape used in a certain location on the wire harness could contribute to the higher stress which could cause wire breakage. The supplier therefore created simulated durability studies, which examined the influence of varying quantities of tape, to see if this created a higher stress point and could be causing wire fracture. Through this study, it was confirmed that the harnesses met the durability requirements. When this test was run beyond the durability requirements, to the point at which wires fractured, it was found that the wires that experienced the highest stress were on the outside and top of the wire harness bundle, and variation in tape had no significant effect on wire fracture.
At this time, an additional vehicle was also inspected, and it was observed that the SRS wire was in a certain position within the wire harness that was contacting the grommet at the point where wire breakage was observed. Based on this and review of other recovered parts and in-use vehicles, it was hypothesized that the breakage of the SRS wires may be occurring when those wires were located at the 12 o’clock to 1 o’clock position within the wire harness bundle.
Additionally, further design review found that the difference between wire harness length and grommet length was greater for the subject vehicles, compared to other vehicle models. As a result, a physical test was performed to evaluate this relatively shorter wire length as well as the SRS wire position hypothesized above. This study concluded that the 12 o’clock to 1 o’clock position did not result in breakage, and further investigation into the wire position was required. However, it was observed that the shorter wire harness length, as compared to grommet length, could result in increased interference between the grommet and wire harness during door open and close operation.
October 2020 – April 2021:
As a result of physical parts testing and review of in-use parts, Toyota found that stress was higher in twisted wires than non-twisted wires in the subject harness, as the twisted wires overlapping at certain points could lead to stronger interference with the grommet. Toyota hypothesized that this could be a contributing factor to wire fatigue fracture.
Toyota conducted additional physical testing, in tandem with computer simulation tests, as physical testing was limited in the number of parts that could be tested and the amount of time each test took. The purpose of the tests was to focus on the effect of interference between the grommet and the wires, the exact position at which an SRS wire would fracture within the harness, and the overlap of the twisted pair of SRS wires at certain points. These tests concluded that a fatigue fracture could be duplicated when the overlapping point of the twisted SRS wires consistently rubbed against the grommet at the 10 o’clock to 12 o’clock position.
As fracturing one of these SRS wires can lead to the airbag sensor in the driver-side front door becoming inoperable and prevent the side airbag and curtain shield airbag on the driver side from deploying in certain types of collisions, on April 7, 2021, based on the results of the above investigation, Toyota decided to conduct a voluntary safety recall campaign.
As of March 26, 2021, based on a diligent review of records, Toyota’s best engineering judgement is that there are 31 Toyota Field Technical Reports and 56 warranty claims that have been received from U.S. sources that relate or may relate to this condition and which were considered in the decision to submit this report.
- Description of Corrective Repair Action:
For all involved vehicles, Toyota dealers will inspect the driver-side front door wire harness and, if necessary, replace it with an improved one at no cost to customers.
Reimbursement Plan for pre-notification remedies
The owner letter will instruct vehicle owners who have paid to have this condition remedied prior to this campaign to seek reimbursement pursuant to Toyota’s General Reimbursement Plan.
- Recall Schedule:
Notifications to owners of the affected vehicles will occur by June 12, 2021. A copy of the draft owner notification will be submitted as soon as it is available.
- Distributor/Dealer Notification Schedule:
Notifications to distributors/dealers will be sent on April 13, 2021. Copies of dealer communications will be submitted as they are issued.
- Manufacturer’s Campaign Number:
[Interim / Remedy] 21TB01 / 21TA01
7 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| TOYOTA | VENZA | 2009-2015 |
11 Associated Documents
Defect Notice 573 Report
RCLRPT-21V257-9023.PDF 217.949KB
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April 13, 2021 DEFECT INFORMATION REPORT
RMISC-21V257-3278.pdf 158.345KB
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Recall Acknowledgement
RCAK-21V257-7795.pdf 645.253KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-21V257-2726.pdf 361.317KB
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Manufacturer Notices(to Dealers,etc) – Toyota DATE April 27, 2021 TOPIC Loaner Vehicle Reimbursement Procedure has been updated NHTSA Recall No. has been added
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Manufacturer Notices(to Dealers,etc) – Date: April 13, 2021 SAFETY RECALL 21TA01 (Interim Notice 21TB01)
RCMN-21V257-2240.pdf 182.641KB
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Remedy Instructions and TSB
RCRIT-21V257-9498.pdf 1687.316KB
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Manufacturer Notices(to Dealers,etc) – Toyota Date: October 06, 2021 SAFETY RECALL 21TA01 (Interim Notice 21TB01) Remedy Notice
RCMN-21V257-4102.pdf 1030.323KB
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Manufacturer Notices(to Dealers,etc) – Toyota DATE January 7, 2022 TOPIC Op codes for vehicle rental filed under 21TB01 have been updated
RCMN-21V257-2638.pdf 980.765KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-21V257-8702.pdf 360.094KB
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Recall Quarterly Report #1, 2021-4
RCLQRT-21V257-2020.PDF 211.162KB
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Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V257&docType=RCL
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- [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
- [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor, and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet.
- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- 💻Note: (About UPDATE) ANCEL FX2000 car scanner diasgnostic tool can be used directly as it comes with existed software, You don't need to register or update beforethe first use. It's recommended to update your scanner only when it fails to work on your car, or it's slow to load all menus or if you need newer software version. 📢Software update supports WIN XP, 7, 8, 10 operation systems only., but not for Mac and ios system.
- 🔧【PLUG AND PLAY - EASY TO USE】 : ANCEL FX2000 car scanner only takes 3 steps to connect to the car for diagnosis without cumbersome operations. The latest FX2000 scan tool is equipped with a one-key diagnosis function, which can automatically identify the model and year of your car, and automatically diagnose the car. Even beginners can use it to read the data and find out what the fault codes mean.
- 🚗【FULL OBD-LEVEL DIAGNOSTICS TOOL】: Quickly determines the cause of engine system faults, reads current, permanent and pending codes. After the repair, clears the codes and turns off the warning light. In addition, the FX2000 engine code reader also displays important OBD II advanced data such as fuel, live data and other manufacturer-specific parameters in real time to ensure that the engine ECU is operating correctly and safely, saving vehicle owners a lot of time and money in maintenance.
- 🚙【TRANSMISSION FAULT DIAGNOSTIC TOOL】: Some noises come from the transmission? Ancel obd2 scanner will read fault codes, display live transmission system data (fluid temperature, fluid pump, clutch actuation, pressure, etc.), and ensures transmission performance is optimal for vehicle speed and load. It provides detailed TCM data of the vehicle, so you can quickly and accurately find existing or potential problems.
- 🚐【FIND OUT SRS WRONG】: ANCEL FX2000 automotive scanner is able to read and clear fault codes in the SRS (airbag) and turn off the warning light to make sure the system is working correctly and safely. This odb2 scanner also displays a live graphical data stream of the supplemental restraint system (air bag), which allows you to analyze and verify that the air bag system is working properly.
- ABS/SRS OBD2 Scanner > Enjoy this ABS OBD2 code reader to reveal exact issues underlying in your brake, airbag, and engine systems, test individual ABS/SRS sensors, valves, or solenoids to quickly locate malfunctions (compatible with GM, Nissan, Fiat, Benz, Volvo, Land Rover, BMW, USA Ford, please reach us for details.), making sure critical safety systems work in perfect harmony together against accidents to be safe than sorry. NOTE: Only support upgrade on windows.
- 3 Most Needed Service Functions > This OBD2 scanner guides you through step by step procedures to reset oil service light and programmed mileage intervals for engine efficiency (Oil Reset); to calibrate steering wheel position for vehicle’s traveling in a straight line (SAS Reset); to clear the original low battery fault information against coming battery failures or damage (BMS Reset); saving your needless visits to mechanics. NOTE: Not suitable for all models, please reach us for compatibility.
- Full OBD2 Diagnostics > Say goodbye to the hassle of manual check-ups via this srs code reader. Quickly correct Check Engine Light warning on most OBD2/CAN compatible vehicles. Easily access to your smog status with one simple click I/M Readiness; and being filled with features for live data readings, freeze frame data, plus EVAP system, onboard monitor test means this scan tool checks all daily car care boxes.
- Work Easier > Red-Yellow-Green LEDs in this OBD2 scanner quickly show the overall DTC status without toggling through menu selections. HELP hotkey takes you directly to detailed descriptions/tips. Read/Erase DTC, I/M readiness shortcuts are added for optimized operation, along with DTC Lookup library for interpreting codes, designing the SRS OBD2 code reader a pleasure to use right out of the package even for beginners.
- Helpful Service > Get instant, free lifetime access to the most recent updates to add new car models and troubleshooting bugs making the OBD2 scanner a long-term investment for any home mechanics. The extended 1 years of quality assurance sweetens the worry-free deal even further. Multilingual Menu: EN, FR, ES, DE, IT, RU, PT, and JP. NOTE: Only support upgrade on windows.
- The VD500 OBD2 scanner is specifically designed to diagnose Volkswagen Group (Fits for VW/Audi/Skoda/ SEAT) 12-volt 16-pin vehicles, but can also be used with other 12-volt (non-Volkswagen) and light trucks (non-electric) vehicles manufactured in 1996 or later that are OBD II -compliant with standard 16-pin OBD II protocols (J1850 VPM, J1850PWM, ISO9141, KWP 2000 and CAN).
- For Volkswagen (VAG) vehicles diagnostics, the device can not only read and clear codes on engine, ABS, transmission, SAS (not all cars), ESP, TPMS and other systems, but also reset the oil, brake pad and throttle position adaption.
- For other OBD II vehicles (non-Volkswagen), the VD500 can read and clear fault codes, display fault code definitions, turn off the CEL (check engine light) and retrieve VIN information ONLY.
- The VD500 diagnostic offering for Volkswagen vehicles covers the following vehicles: fits for VW (CC, EOS, Golf, GTI, Jetta, Passat, Phaeton, Polo, Rabbit, Sharan, Tiguan, Touran, Touareg); fits for Audi (A3, A4, A6, A7, A8, A5, Q3, Q5, Q7, R8, RS3, TT, RS, RS5, S4, S6); fits for Skoda (Octavia, Rapid, Yeti, Kodiaq, Fabio, Superb); fits for SEAT (Leon, Ateca, Ibiza, Altea, Cushion, Cord, Alhambra) Diagnostics.
- With English and German as display languages, this diagnostic tool provides life-time free software updates to fix the latest bugs or add new parameters. Simply download the software from the official website, then follow on-screen instructions to install it.
Last update on 2024-04-21 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
TECHNICAL INSTRUCTIONS FOR SAFETY RECALL 21TA01 NON-DEPLOYMENT OF SIDE AND CURTAIN SHIELD AIRBAGS MAY OCCUR CERTAIN 2009 – 2010 VENZA The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently have completed all of the following courses: -T623 Electrical Circuit Diagnosis It is the dealership’s responsibility to select technicians that have completed the above courses to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times. 2 I. OPERATION FLOW CHART CoveredReplacement necessaryCampaign completed, return the vehicle to the customerVerify Vehicle Eligibility1. Confirm vehicle VIN matches the R.O.2. Check the TIS Vehicle Inquiry SystemNot CoveredNo further action requiredInspect wire harness to determine if replacement is necessaryReplace wire harnessReplacement NOTnecessary II. IDENTIFICATION OF AFFECTED VEHICLES 1. CHECK VEHICLE FOR CAMPAIGN ELIGIBILITY a. Compare the vehicles VIN to the VIN listed on the Repair Order to ensure they match. b. Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Campaign, and that it has not already been completed. Note: TMNA warranty will not reimburse dealers for repairs completed on vehicles that are not affected or were previously completed, even by another dealer. 3 III. PREPARATION A. PARTS • If replacement is required, correct part number by VIN will be listed in the Campaign Parts Order Request (CPOR) system or refer to the chart below Service Part Number Campaign Part Number Quantity 82152-0T010 04001-0510T 1 82152-0T030 82152-0T050 82152-0T040 04001-0520T 1 82152-0T060 82152-0T031 04001-0530T 1 82152-0T051 82152-0T041 04001-0540T 1 82152-0T061 A. TOOLS & EQUIPMENT • Techstream • Standard Hand Tools • Torque Wrench • Camera B. MATERIALS • Butyl Tape IV. BACKGROUND The subject vehicles have a sensor in the driver-side front door that is connected to the airbag system control unit by electrical wires. One of these wires can fracture over time. If this occurs, the airbag warning lamp could illuminate and the sensor in the door could become inoperable. This may prevent the side airbag and curtain shield airbag on the driver side from deploying in certain types of collisions, increasing the risk of injury in the event of a crash where those airbags are needed. 4 V. WIRE HARNESS INSPECTION 1. PERFORM HEALTH CHECK ON VEHICLE a. Using a Techstream, perform a Health Check and record any DTCs found NOTE: This Safety Recall only covers inspection or replacement of the driver side door harness for the condition detailed in these instructions. It does not cover the diagnosis or replacement of any other parts on the vehicle not related to this Safety Recall 2. TAKE WIRE HARNESS INSPECTION PHOTO a. Open the driver side door b. Remove rubber grommet from the wire harness attachment point on driver’s door c. Stand between the door and body as shown in the image d. Using your hands, remove and hold the wire harness grommet 40mm (approximately 1.5 inches) away from the black wire harness tape e. Point the camera towards the door wire harness f. Take a picture of the top of the wire harness g. Picture must be taken from above the door check to ensure proper angle NOTE: • You will need to use your camera flash or supplemental lighting for this photo • It is important that the photo is clear and without glare or washed out spots in the photo It is critical this photo being taken from the correct angle and wire colors clearly visible. If not taken correctly this can result in incorrect judgement of the wire harness and error from inspection website. 5 3. REVIEW WIRE HARNESS PHOTO a. Using your camera review the photo based on the following criteria. NOTE: You will need to zoom-in to inspect for specific wire color 1. Only inspect wires on the top half of the harness between the 9 ’clock to 3 o’clock position 2. Inspect for the following wires in your picture Yellow AND a second Yellow Wire between 9 and 3 position *The yellow wire may have a black stripe on it ONLY INSPECT VISIBLE OUTER WIRES Inspection area 6 Remedy Inspection Website https://venzaharness.imagespm.info Username: 5-digit Dealer Code Default Password: XXXXX Each dealer only has a single account, please ensure that the reset password is communicated to all technicians and dealer associates that will be utilizing this website. 4. Log into Remedy Inspection Website a. Enter all requested information along with VIN b. Upload photo taken of the wire harness Note: Sample of a good photo will be displayed for reference on the left-hand side of screen c. Upon submission the Website will analyze photo Note: It may take website up to 30 seconds to analyze photo upon submission 7 Example 1: One or No Yellow Wires Present – Replacement Not Required d. Upon analysis, the website will provide the following • LH Side-a cropped image of photo submitted, focusing on harness wire bundle (LH side) • RH side – Analysis of wire bundle with Yellow or Yellow with Black stripe wires found in between the 9 and 3 position (Frame will blackout all other wires, if no yellow found, the image will be a black square). • Suggested repair procedure will be provided at bottom of screen. e. Select repair procedure to be performed on vehicle based on website suggestion and manual inspection of harness f. Press continue and print the final result screen to document Repair Record Number for claim filing. Example 2: Two Yellow Wires Present – Replacement Required 8 VI. WIRE HARNESS REMOVAL 1. CONFIRM OPERATION OF WINDOW SWITCHES, DOOR LOCKS, MIRROR LIGHTS/DEFOG TO UNDERSTAND VEHICLE CONDITION BEFORE STARTING REPAIR AND DOCUMENT ACCORDINGLY ON THE REPAIR ORDER. 2. DISCONNECT CABLE FROM NEGATIVE BATTERY TERMINAL Wait at least 90 seconds after disconnecting the cable from the negative (-) battery terminal to disable the SRS system. 3. REMOVE FRONT DOOR SCUFF PLATE LH a. Disengage the 3 clips, 7 claws and guide, and remove the front door scuff plate LH. 4. REMOVE COWL SIDE TRIM SUB-ASSEMBLY LH a. Remove the clip b. Disengage the 2 clips and remove the cowl side trim sub-assembly LH. 5. DISCONNECT DOOR WIRE HARNESS CONNECTOR FROM JUNCTION BLOCK a. Disconnect the 3 connectors shown in the image 9 6. REMOVE FRONT DOOR INSIDE HANDLE BEZEL PLUG a. Using a moulding remover, disengage the 3 claws and remove the front door inside handle bezel plug. 7. REMOVE POWER WINDOW REGULATOR MASTER SWITCH ASSEMBLY WITH FRONT DOOR ARMREST BASE PANEL a. Using a molding remover, disengage the 2 clips and 4 claws. b. Disconnect the connector and remove the power window regulator master switch assembly with front door armrest base panel. *1 Protective Tape 8. REMOVE COURTESY LIGHT ASSEMBLY a. Using a screwdriver wrapped with protective tape, disengage the claw. b. Disconnect the connector and remove the courtesy light assembly. 9. REMOVE FRONT DOOR TRIM BOARD SUB-ASSEMBLY a. Remove the 2 screws. b. Using a clip remover, disengage the 10 clips. c. Pull out the front door trim board sub-assembly in the direction indicated by the arrow as shown in the illustration. d. Raise the front door trim board sub-assembly and remove the front door trim board sub-assembly together with the front door inner glass weatherstrip. 10 e. Disengage the 2 claws and disconnect the front door inside handle sub-assembly. 10. REMOVE FRONT DOOR INSIDE HANDLE SUB-ASSEMBLY a. Disconnect the front door lock remote control cable, and front door inside locking cable and remove the front door inside handle sub-assembly. 11. REMOVE FRONT DOOR SERVICE HOLE COVER *1 Housing Lock *2 Outer Connector Locking Sleeve 12. DISCONNECT THE SIDE DOOR AIRBAG SENSOR a. Confirm that the ignition switch is off. b. Confirm that the cable is disconnected from the negative (-) battery terminal. Wait at least 90 seconds after disconnecting the cable from the negative (-) battery terminal to disable the SRS system. c. Disconnect the connector. 1) Push and hold the white housing lock, and slide the yellow outer connector locking sleeve. 2) Push and hold the white housing lock again, and slide the yellow outer connector locking sleeve to disconnect the connector. d. Remove the side airbag sensor ground bolt from the door panel 11 13. DISCONNECT FRONT DOOR LOCK CONNECTOR a. Disconnect the front door lock connector 14. DISCONNECT MIRROR CONNECTOR a. Disconnect the mirror connector 15. DISCONNECT SPEAKER CONNECTOR a. Disconnect the speaker connector NOTE: DO NOT REMOVE THE SPEAKER ASSEMBLY 16. DISCONNECT WINDOW MOTOR CONNECTOR a. Disconnect the connector NOTE: DO NOT REMOVE THE WINDOW MOTOR ASSEMBLY 12 17. REMOVE WIRE HARNESS ASSEMBLY a. Disengage the 8 clips from the door panel b. Remove the wire harness assembly by pulling it through the access hole above the speaker 13 VII. HARNESS INSTALLATION 1. INSTALL WIRE HARNESS ASSEMBLY a. Route the wire harness through the door and body. b. Secure the rubber grommets to the door and body with the arrow on the grommet facing up. It is critical that the wire harness grommets be installed with the arrow pointing upward. Otherwise, the wire harness will be twisted and can be damaged. 2. CONNECT DOOR WIRE HARNESS CONNECTOR FROM JUNCTION BLOCK a. Connect the 3 door wire harness connectors into the junction block 14 3. INSTALL WIRE HARNESS ASSEMBLY a. Route wire harness through front door service hole cover b. Secure front door service hole cover to door with butyl tape c. Engage the 8 clips to the door panel NOTE: Picture below is shown without service hole cover *1 Outer Connector Locking Sleeve 4. CONNECT FRONT AIRBAG SENSOR a. Connect the front airbag sensor connector NOTICE: When connecting the airbag connector, take care not to damage the airbag wire harness. (1) Before connecting the connector, check that the position of the white housing lock is correct as shown in the illustration. b. Install the side airbag sensor ground bolt to the door panel Torque: 8.0 N·m {82 kgf·cm, 71in·lbf} 15 5. CONNECT WINDOW MOTOR CONNECTOR a. Connect the window motor connector 6. CONNECT SPEAKER CONNECTOR a. Connect the speaker connector 7. CONNECT MIRROR CONNECTOR a. Connect the mirror connector 8. CONNECT FRONT DOOR LOCK CONNECTOR a. Connect the front door lock connector 16 9. INSTALL FRONT DOOR INSIDE HANDLE SUB-ASSEMBLY a. Connect the front door lock remote control cable assembly and front door inside locking cable assembly to the front door inside handle. b. Engage the 2 claws and install the front door inside handle sub-assembly to the rear of the door trim board sub-assembly. 10. INSTALL FRONT DOOR TRIM BOARD SUB-ASSEMBLY a. Engage the 10 clips and install the front door trim board sub-assembly. b. Install the 2 screws. 11. INSTALL COURTESY LIGHT ASSEMBLY a. Connect the connector. b. Engage the claw to install the courtesy light assembly. 17 12. INSTALL POWER WINDOW REGULATOR MASTER SWITCH ASSEMBLY WITH FRONT DOOR ARMREST BASE PANEL a. Connect the connector. b. Engage the 2 clips and 4 claws, and install the power window regulator master switch assembly with front door armrest base panel. 13. INSTALL FRONT DOOR INSIDE HANDLE BEZEL PLUG a. Engage the 3 claws and install the front door inside handle bezel plug. 14. CONNECT CABLE TO NEGATIVE BATTERY TERMINAL 15. INITIALIZATION a. Click the link to access TIS for repair instructions 2009 Doc ID: RM00000315Z010X 2010 Doc ID: RM00000315Z01QX 16. INSPECT SRS WARNING LIGHT 1. PERFORM HEALTH CHECK ON VEHICLE a. Using a Techstream, perform a Health Check and confirm no DTC’s related to this repair are present 18 1919 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaignis Launched19TA01TT = ToyotaL = LexusVehicle MakeAA = Safety Recall RemedyB = Safety Recall InterimC = Special Service CampaignD = Limited Service CampaignE = Customer Support ProgramF = Emissions Recall(May use other characters in unique cases)Field Action Category and Phase0101 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 ◄ VERIFY REPAIR QUALITY ► • Confirm window, mirror, speaker, and door lock operation • Confirm interior door handle opens. • Confirm initializations have been performed If you have any questions regarding this update, please contact your regional representative. VIII. APPENDIX A. PARTS DISPOSAL In accordance with Federal law, please make sure all recalled parts (original parts) removed from the vehicle are disposed of in a manner in which they will not be reused, unless requested for parts recovery return. B. CAMPAIGN DESIGNATION DECORDER
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Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 IMPORTANT SAFETY RECALL (Remedy Notice) Certain 2009–2015 Model Year Venza Vehicles Non-Deployment of Side and Curtain Shield Airbags May Occur NHTSA Recall No. 21V-257 Dear <FirstName/LastName>: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2009–2015 model year Venza vehicles. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The subject vehicles have a sensor in the driver-side front door that is connected to the airbag system control unit by electrical wires. One of these wires can fracture over time. If this occurs, the airbag warning lamp could illuminate and the sensor in the door could become inoperable. This may prevent the side airbag and curtain shield airbag on the driver side from deploying in certain types of collisions, increasing the risk of injury in the event of a crash where those airbags are needed. What will Toyota do? Any authorized Toyota dealer will inspect the driver-side front door wire harness and, if necessary, replace it with an improved one FREE OF CHARGE. 21TA01 URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. What Should You Do? Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible. To find a dealer near you, visit www.toyota.com/dealers. For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle. If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 a.m. to 8:00 p.m., Saturday 9:00 a.m. to 7:00 p.m., Eastern Time. This notice applies to your vehicle: VIN ABCDEFGH987654321 Spanish translation on back side Traducción en español en el lado inverso This is an important Safety Recall. The remedy will take approximately one and a half hours if the wire harness needs to be replaced. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time. Are there any symptoms/warnings of the condition? Yes, the Supplemental Restraint System (SRS) warning lamp may illuminate. Note: The SRS Warning Lamp and other lamps and messages can be displayed for other issues unrelated to this Safety Recall. What if you have previously paid for repairs to your vehicle for this specific condition? If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns,” and click on “Submit Reimbursement Request.” Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below: Toyota Brand Engagement Center – TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. PO Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 FAX: 310-381-7756 Please refer to the attached Reimbursement Checklist for required documentation details. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA SRS Warning Lamp Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 RETIRO DE SEGURIDAD IMPORTANTE (Aviso de Remedio) Ciertos Vehículos Venza de año Modelo 2009–2015 Puede Ocurrir que No se Desplieguen Las Bolsas de Aire de Protección Tipo Cortina y Las Bolsas de Aire Laterales Retiro de Seguridad NHTSA No. 21V-257 Estimado (nombre/apellido del cliente): Se le envía esta notificación de acuerdo con la Acta Nacional de Tráfico y Seguridad de Vehículos Motorizados. Toyota ha decidido que existe un defecto, que se relaciona con la seguridad de los vehículos de motor en ciertos vehículos Venza de año modelo 2009–2015. Usted recibió esta notificación porque nuestros registros, que se basan principalmente en los datos del estado de registro y de título, indican que usted es el propietario actual. ¿Cuál es la condición? Los vehículos sujetos tienen un sensor en la puerta delantera del lado del conductor que está conectado por cables eléctricos a la unidad de control del sistema de la bolsa de aire. Uno de estos cables se puede fracturar con el paso del tiempo. Si esto ocurre, la luz de advertencia de la bolsa de aire puede iluminarse y el sensor en la puerta pudiera quedar inoperable. Esto puede prevenir que no se desplieguen las bolsas de aire de protección tipo cortina y las bolsas de aire laterales en el lado del conductor en ciertos tipos de colisiones, aumentando el riesgo de una lesión en el caso de un choque donde esas bolsas de aire sean necesarias. ¿Qué hará Toyota? Cualquier concesionario Toyota autorizado inspeccionará el arnés de cables de la puerta delantera del lado del conductor y si es necesario, reemplazarlo con uno mejorado SIN CARGO. 21TA01 English version on front side Versión en inglés en el frente RETIRO DE SEGURIDAD URGENTE Este es un Retiro de Seguridad importante. El remedio se realizará SIN CARGO para usted. Este aviso aplica a su vehículo: VIN ABCDEFGH987654321 ¿Qué Debe Hacer Usted? Por favor comuníquese con cualquier concesionario Toyota autorizado para programar una cita para que realicen el remedio tan pronto como sea posible. Para encontrar un concesionario cerca de usted, visite www.toyota.com/dealers. Si desea más información sobre este y otros Retiros de Seguridad, incluyendo las Preguntas Frecuentes, visite www.toyota.com/recall. Ingrese el número de identificación de su vehículo de 17 dígitos (VIN) indicado arriba para revisar la información específica de su vehículo. Si requiere más asistencia, puede comunicarse con el Centro de Compromiso con la Marca Toyota llamando al 1-888-270-9371, de lunes a viernes, de 8:00 a.m. a 8:00 p.m., y los sábados, de 9:00 a.m. a 7:00 p.m., Hora del Este. Este es un Retiro de Seguridad importante. El remedio tardará aproximadamente una hora y media si el arnés de cables necesita ser reemplazado. Sin embargo, dependiendo de la programación de trabajo del concesionario, tal vez sea necesario tener disponible su vehículo por un plazo más largo de tiempo. ¿Existen algunos síntomas/advertencias de esta condición? Sí, la luz de advertencia del sistema de protección suplementaria (SRS, por sus siglas en Inglés) puede iluminarse. Nota: La luz de advertencia del SRS y otras luces y mensajes pueden mostrarse por otros problemas no relacionados con esté Retiro de Seguridad. ¿Qué pasa si anteriormente pagó reparaciones a su vehículo por esta condición específica? Si anteriormente pagó reparaciones a su vehículo por esta condición específica antes de recibir esta carta, usted puede ser elegible para el reembolso. Para que se considere su reembolso, envíe una copia de los detalles de su reparación (por ejemplo, una orden de reparación), comprobante de pago e información de propiedad al portal de autoservicio en línea de Toyota. Ingrese en su cuenta de Propietarios de Toyota en https:/www.toyota.com/owners/, haga clic en la pestaña “Resources” (Recursos), seleccione “Safety Recalls and Service Campaigns” (Retiros de Seguridad y Campañas de Servicio) y haga clic en “Submit Reimbursement Request” (Enviar solicitud de reembolso). Como alternativa, si prefiere enviar esta información por correo postal o por fax para que le consideren el reembolso, utilice el domicilio o número de fax que aparece a continuación: Toyota Brand Engagement Center – TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. PO Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 FAX: 310-381-7756 Remítase a la lista de verificación de reembolsos anexa para conocer los detalles de los documentos requeridos. ¿Qué pasa si usted no es el propietario o el operador de este vehículo? Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del retiro de seguridad debe enviar una copia del aviso al arrendatario en menos de diez días. Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta. Si quisiera actualizar la propiedad de su vehículo o la información de contacto, por favor visite https://www.toyota.com/recall/update-info-toyota. Necesitará el número de identificación del vehículo (VIN) completo de 17 dígitos para ingresar la nueva información. Si cree que el concesionario o Toyota no ha cumplido o no ha podido remediar el defecto en un plazo razonable o sin cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, o llamar a la línea directa sin costo de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153), o visite https://www.safercar.gov. Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos. Lamentamos sinceramente cualquier inconveniente que este problema le pudo haber ocasionado. Muchas gracias por conducir un Toyota. Atentamente, Toyota Motor Sales, USA Luz de advertencia del SRS
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Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 IMPORTANT SAFETY RECALL (Interim Notice) Certain 2009–2015 Model Year Venza Vehicles Non-Deployment of Side and Curtain Shield Airbags May Occur NHTSA Recall No. 21V-257 Dear <FirstName/LastName>: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2009–2015 model year Venza vehicles. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The subject vehicles have a sensor in the driver-side front door that is connected to the airbag system control unit by electrical wires. One of these wires can fracture over time. If this occurs, the airbag warning lamp could illuminate and the sensor in the door could become inoperable. This may prevent the side airbag and curtain shield airbag on the driver side from deploying in certain types of collisions, increasing the risk of injury in the event of a crash where those airbags are needed. What will Toyota do? Toyota is currently preparing the remedy for this issue. When the remedy is available, any authorized Toyota dealer will inspect the driver-side front door wire harness and, if necessary, replace it with an improved one FREE OF CHARGE. Spanish translation on back side 21TB01 Interim Traducción en español en el lado inverso INTERIM NOTICE We are currently preparing the remedy. We will notify you again when the remedy is available. What Should You Do? We appreciate your patience while we prepare the remedy. We will notify you again when the remedy is available. At this time, we expect the remedy preparation to take several months. Please refer to Frequently Asked Questions mentioned below for the latest information on remedy availability timeline. Your local Toyota dealer will be more than happy to answer any of your questions. To find a dealer near you, visit www.toyota.com/dealers For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle. If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to 4:30 p.m., Central Time. This notice applies to your vehicle: VIN ABCDEFGH987654321 This is an important Safety Recall. You will receive a second owner notification when the remedy is available. Are there any symptoms/warnings of the condition? Yes, the Supplemental Restraint System (SRS) warning lamp may illuminate. Note: The SRS Warning Lamp and other lamps and messages can be displayed for other issues unrelated to this Safety Recall. If you believe your vehicle may be experiencing the condition described, please contact your local authorized Toyota dealer for assistance. What if you have previously paid for repairs to your vehicle for this specific condition? If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns,” and click on “Submit Reimbursement Request.” Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below: Toyota Brand Engagement Center – TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 FAX: 310-381-7756 Please refer to the attached Reimbursement Checklist for required documentation details. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA SRS Warning Lamp Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 RETIRO DE SEGURIDAD IMPORTANTE (Notificación Interino) Ciertos vehículos modelo Venza de año 2009–2015 Puede ocurrir que no se activen las bolsas de aire laterales y de cortina Retiro de Seguridad de NHTSA No. 21V-257 Estimado (nombre/apellido del cliente): Se le envía esta notificación de acuerdo con la Acta Nacional de Seguridad del Tráfico y los Vehículos a Motor. Toyota ha decidido que existe un defecto, que se relaciona con la seguridad de los vehículos de motor en ciertos vehículos modelo Venza de año 2009–2015. Usted recibió esta notificación porque nuestros registros, que se basan principalmente en los datos del estado de registro y de título, indican que usted es el propietario actual. ¿Cuál es la condición? Los vehículos sujetos tienen un sensor en la puerta delantera del lado del conductor que está conectado por cables eléctricos a la unidad de control del sistema de la bolsa de aire. Uno de estos cables se puede fracturar con el paso del tiempo. Si esto ocurre, la luz de advertencia de la bolsa de aire puede iluminarse y el sensor en la puerta pudiera quedar inoperable. Esto puede prevenir que no se activen las bolsas de aire laterales y de cortina en el lado del conductor en ciertos tipos de colisiones, aumentando el riesgo de una lesión en el caso de un choque donde esas bolsas de aire sean necesarias. ¿Qué hará Toyota? Toyota está en este momento preparando el remedio para este problema. Cuando el remedio esté disponible, cualquier concesionario Toyota autorizado inspeccionará el arnés de cables de la puerta delantera del lado del conductor y, si es necesario, lo reemplazará con uno mejorado SIN CARGO. 21TB01 Interim English version on front side Versión en inglés en el frente NOTIFICACIÓN INTERINO Actualmente estamos preparando el remedio. Nosotros le notificaremos de nuevo cuando el remedio esté disponible. Este aviso aplica a su vehículo: VIN ABCDEFGH987654321 ¿Qué Debe Hacer? Nosotros apreciamos su paciencia mientras preparamos el remedio. Nosotros le notificaremos de nuevo cuando el remedio esté disponible. En este momento, nosotros esperamos que la preparación del remedio tome varios meses. Por favor consulte las Preguntas Frecuentes mencionadas a continuación para la información más reciente sobre el cronograma de disponibilidad del remedio. Su concesionario Toyota local responderá con gusto todas sus preguntas. Para encontrar un concesionario cerca de usted, visite www.toyota.com/dealers. Si desea más información sobre este y otros Retiros de Seguridad, incluyendo las Preguntas Frecuentes, visite www.toyota.com/recall. Ingrese el número de identificación de su vehículo de 17 dígitos (VIN) indicado arriba para revisar la información específica de su vehículo. Si requiere más asistencia, puede comunicarse con el Centro de Compromiso con la Marca Toyota llamando al 1-888-270-9371, de lunes a viernes, de 7:00 a.m. a 7:00 p.m., y los sábados de 7:00 a.m. a 4:30 p.m., Horario del Centro. Este es un Retiro de Seguridad importante. Usted recibirá una segunda notificación al propietario cuando el remedio esté disponible. ¿Existen algunos síntomas/advertencias de esta condición? Sí, la luz de advertencia del sistema de protección suplementaria (SRS, por sus siglas en Inglés) puede iluminarse. Nota: La luz de advertencia del SRS y otras luces y mensajes pueden mostrarse por otros problemas no relacionados con esté Retiro de Seguridad. Si usted cree que su vehículo puede estar experimentando la condición descrita, por favor comuníquese con su concesionario Toyota autorizado local para recibir asistencia. ¿Qué pasa si anteriormente pagó reparaciones a su vehículo por esta condición específica? Si anteriormente usted pagó una(s) reparación(es) a su vehículo por esta condición específica antes de recibir esta carta, usted puede ser elegible para el reembolso. Para que se considere su reembolso, envíe una copia de los detalles de su reparación (por ejemplo, una orden de reparación), comprobante de pago e información de propiedad al portal de autoservicio en línea de Toyota. Ingrese en su cuenta de propietarios de Toyota en https:/www.toyota.com/owners/, haga clic en la pestaña de “Resources” (Recursos), seleccione “Safety Recall and Service Campaigns” (Retiros de Seguridad y Campañas de Servicio) y haga clic en “Submit Reimbursement Request ” (Enviar solicitud de reembolso). Como alternativa, si prefiere enviar esta información por correo postal o por fax para que le consideren el reembolso, utilice el domicilio o número de fax que aparece a continuación: Toyota Brand Engagement Center – TSR, Toyota Motor Sales, USA, Inc., c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements, Plano, Texas 75025-9001 FAX: 310-381-7756 Remítase a la lista de verificación de reembolsos anexa para conocer los detalles de los documentos requeridos. ¿Qué pasa si usted no es el propietario o el operador de este vehículo? Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del retiro de seguridad debe enviar una copia del aviso al arrendatario en menos de diez días. Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta. Si quisiera actualizar la propiedad de su vehículo o la información de contacto, por favor visite https://www.toyota.com/recall/update-info-toyota. Necesitará el número de identificación del vehículo (VIN) completo de 17 dígitos para ingresar la nueva información. Si cree que el concesionario o Toyota no ha cumplido o no ha podido remediar el defecto en un plazo razonable o sin cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, o llamar a la línea directa sin costo de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153), o visite https://www.safercar.gov. Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos. Lamentamos sinceramente cualquier inconveniente que este problema le pudo haber ocasionado. Muchas gracias por conducir un Toyota. Atentamente, Toyota Motor Sales, USA Luz de advertencia del SRS
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© 2021 Toyota Motor Sales, USA ◄ IMPORTANT UPDATE ► The attached Dealer Letter has been updated. Refer to the details below. DATE TOPIC April 27, 2021 • Loaner Vehicle Reimbursement Procedure has been updated • NHTSA Recall No. has been added The most recent update in the attached Dealer Letter will be highlighted with a red box. Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject. Thank you for your cooperation. © 2021 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: April 13, 2021 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY RECALL 21TA01 (Interim Notice 21TB01) Certain 2009 – 2015 Model Year Venza Non-Deployment of Side and Curtain Shield Airbags May Occur NHTSA Recall No. 21V-257 Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory 2009 – 2015 Venza Mid-May 2008 – Early July 2015 279,000 0 On April 13, 2021, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2009 – 2015 model year Venza vehicles. Condition The subject vehicles have a sensor in the driver-side front door that is connected to the airbag system control unit by electrical wires. One of these wires can fracture over time. If this occurs, the airbag warning lamp could illuminate and the sensor in the door could become inoperable. This may prevent the side airbag and curtain shield airbag on the driver side from deploying in certain types of collisions, increasing the risk of injury in the event of a crash where those airbags are needed. Remedy Toyota is currently preparing the remedy for this issue. When the remedy is available, authorized Toyota dealers will inspect the driver-side front door wire harness and, if necessary, replace it with an improved one FREE OF CHARGE. Covered Vehicles There are approximately 279,000 vehicles covered by this Safety Recall. Approximately 5,700 vehicles involved in this Safety Recall were distributed to Puerto Rico. S a f e t y R e c a l l 2 1 T A 0 1 ( I n t e r i m 2 1 T B 0 1 ) – P a g e | 2 © 2021 Toyota Motor Sales, USA Owner Letter Mailing Date Toyota will notify owners by mid-June 2021. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. Dealer Inventory Procedures New Vehicles in Dealership Inventory – Reminder Toyota has not identified any new vehicles in dealership inventory that are covered by this Safety Recall. However, below is a reminder of the dealer’s obligations pertaining to Safety Recalls if there are new vehicles in dealership inventory: Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. S a f e t y R e c a l l 2 1 T A 0 1 ( I n t e r i m 2 1 T B 0 1 ) – P a g e | 3 © 2021 Toyota Motor Sales, USA Pre-Owned Vehicles in Dealer Inventory Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Toyota. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email, state “Disclosure Form 21TA01/21TB21” and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. S a f e t y R e c a l l 2 1 T A 0 1 ( I n t e r i m 2 1 T B 0 1 ) – P a g e | 4 © 2021 Toyota Motor Sales, USA Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Ed Hellwig (469) 292-1165 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. S a f e t y R e c a l l 2 1 T A 0 1 ( I n t e r i m 2 1 T B 0 1 ) – P a g e | 5 © 2021 Toyota Motor Sales, USA Warranty Reimbursement Procedures Loaner Vehicle or Alternative Transportation Reimbursement Procedure Until the remedy is available, customers who are uncomfortable driving their vehicle during the interim phase may receive a loaner vehicle or alternative transportation through Toyota Rent-A-CAR (TRAC) can be claimed for up to $35 per day. Op Code Description 21TBR1 Vehicle Rental 1 – 30 Days 21TBR2 Vehicle Rental 31 – 60 Days 21TBR3 Vehicle Rental 61 – 90 Days 21TBR4 Vehicle Rental 91 – 120 Days NOTE: • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. • Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP). • Dealers will be allowed to file these Op Codes up to 90 days after the final phase has launched into remedy. After that time, no claims for alternative transportation reimbursement will be accepted. Customer Reimbursement Reimbursement consideration instructions will be included in the owner letter. S a f e t y R e c a l l 2 1 T A 0 1 ( I n t e r i m 2 1 T B 0 1 ) – P a g e | 6 © 2021 Toyota Motor Sales, USA Campaign Designation / Phase Decoder 19 19 = 2019 20 = 2020 21 = 2021 22 = 2022 23 = 2023 Etc… Year Campaign is Launched 19TA01 T T = Toyota L = Lexus Vehicle Make A A = Safety Recall Remedy B = Safety Recall Interim C = Special Service Campaign D = Limited Service Campaign E = Customer Support Program F = Emissions Recall (May use other characters in unique cases) Field Action Category and Phase 01 01 = 1st Field Action of the year 02 = 2nd Field Action of the year 03 = 3rd Field Action of the year (The sequence is unique for each Field Action category) (May use other characters in unique cases) Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety Recall. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. FAQ Page 1 of 2 © 2021 Toyota Motor Sales, USA SAFETY RECALL 21TA01 (Interim Notice 21TB01) Certain 2009 – 2015 Model Year Venza Non-Deployment of Side and Curtain Shield Airbags May Occur NHTSA Recall No. 21V-257 Frequently Asked Questions Original Publication Date: April 13, 2021 Q1: What is the condition? A1: The subject vehicles have a sensor in the driver-side front door that is connected to the airbag system control unit by electrical wires. One of these wires can fracture over time. If this occurs, the airbag warning lamp could illuminate and the sensor in the door could become inoperable. This may prevent the side airbag and curtain shield airbag on the driver side from deploying in certain types of collisions, increasing the risk of injury in the event of a crash where those airbags are needed. Q1a: Are there any warnings that this condition exists? A1a: Yes, the Supplemental Restraint System (SRS) warning lamp may illuminate. SRS Warning Lamp Note: The SRS Warning Lamp and other lamps and messages can be displayed for other issues unrelated to this Safety Recall. Q2: What is Toyota going to do? A2: Toyota is currently preparing the remedy. When the remedy becomes available, authorized Toyota dealers will inspect the driver-side front door wire harness and, if necessary, replace it with an improved one FREE OF CHARGE. Q3: When will the remedy become available? A3: Toyota is currently preparing the parts and repair instructions for the remedy. At this time, we estimate that the remedy may begin to be available in the third quarter of 2021. Additional information will be provided when it becomes available. FAQ Page 2 of 2 © 2021 Toyota Motor Sales, USA Q4: Which and how many vehicles are covered by this Safety Recall? A4: There are approximately 279,000 vehicles covered by this Safety Recall. Model Name Model Year Production Period Venza 2009 – 2015 Mid-May 2008 – Early July 2015 Q4a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.? A4a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety Recall. Q5: What if I previously paid for repairs related to this Safety Recall? A5: Reimbursement consideration instructions will be provided in the owner letter. Q6: How does Toyota obtain my mailing information? A6: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q7: What if I have additional questions or concerns? A7: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. © 2020 Toyota Motor Sales, USA – Version 3a TOYOTA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM This form is not applicable for new vehicles in dealership inventory and TCUV units. This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available. Customer Signature Toyota recommends that you register with the Toyota Owners Community at https://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN). Model Model Year Customer Information Customer Name Customer Email Customer Address Home Phone # Mobile Phone # Date Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371. Dealer Information Dealer Name/Address Dealer Code Dealer Phone Number Dealer Staff Name Dealer Staff Signature VIN Campaign Code
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© 2021 Toyota Motor Sales, USA ◄ IMPORTANT UPDATE ► The attached Dealer Letter has been updated. Refer to the details below. DATE TOPIC January 7, 2022 • Op codes for vehicle rental filed under 21TB01 have been updated November 16, 2021 • The remedy for Phase 2 and Phase 3 vehicles is now available • Instructions for repair record number documentation have been added to claim filing The most recent update in the attached Dealer Letter will be highlighted with a red box. Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject. Thank you for your cooperation. © 2021 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: October 06, 2021 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY RECALL 21TA01 – Remedy Notice Certain 2009 – 2015 Model Year Venza Non-Deployment of Side and Curtain Shield Airbags May Occur NHTSA Recall No. 21V-257 Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory 2009-2015 Venza Mid-May 2008 – Early July 2015 279,000 0 On April 13, 2021, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2009 – 2015 model year Venza vehicles. Condition The subject vehicles have a sensor in the driver-side front door that is connected to the airbag system control unit by electrical wires. One of these wires can fracture over time. If this occurs, the airbag warning lamp could illuminate and the sensor in the door could become inoperable. This may prevent the side airbag and curtain shield airbag on the driver side from deploying in certain types of collisions, increasing the risk of injury in the event of a crash where those airbags are needed. Remedy Any authorized Toyota dealer will inspect the driver-side front door wire harness and, if necessary, replace it with an improved one FREE OF CHARGE. Toyota has sufficient parts to begin a phased implementation of the remedy. Refer to the table below to determine the remedy status and dates that Toyota estimates the remedy will become available for each vehicle model. Important Note: The dates specified in this table are estimates and are subject to change. Phase Model Years Approximate Total Vehicles Estimated Remedy Availability Timing 1 2009-2010 108,500 Remedy Available Now 2 2011-2012 65,100 3 2013-2015 105,300 S a f e t y R e c a l l 2 1 T A 0 1 ( I n t e r im 2 1 T B 0 1 ) – P a g e | 2 © 2021 Toyota Motor Sales, USA Campaign Phase Interpretation Campaigns may be launched in phases due to many factors, such as: the nature of the repair, parts availability, etc. It is important that each VIN is confirmed using TIS to determine if the vehicle is in the remedy or interim phase. Only perform the repair that is available for the specific VIN. If a remedy repair is performed on an interim phase vehicle, the claim will be subject to debit. REMEDY PHASE – ELIGIBLE FOR REPAIR STATUS IDENTIFICATION A: Campaign Description: 21TA01 Remedy B: Campaign Status: Remedy Available • This vehicle is eligible to have the remedy performed. INTERIM PHASE – FUTURE REPAIR STATUS IDENTIFICATION A: Campaign Description: 21TB01 Interim B: Campaign Status: Remedy Not Available • This vehicle is in the interim phase; the remedy CANNOT be performed at this time. Covered Vehicles There are approximately 279,000 vehicles covered by this Safety Recall. Approximately 5,700 vehicles involved in this Safety Recall were distributed to Puerto Rico. B B A A S a f e t y R e c a l l 2 1 T A 0 1 ( I n t e r im 2 1 T B 0 1 ) – P a g e | 3 © 2021 Toyota Motor Sales, USA Owner Letter Mailing Date Toyota will begin to notify owners about the remedy approximately one week after the remedy becomes available for their vehicle. A sample of the owner notification letter has been included for your reference. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. S a f e t y R e c a l l 2 1 T A 0 1 ( I n t e r im 2 1 T B 0 1 ) – P a g e | 4 © 2021 Toyota Motor Sales, USA Dealer Inventory Procedures New Vehicles in Dealership Inventory – Reminder Toyota has not identified any new vehicles in dealership inventory that are covered by this Safety Recall. However, below is a reminder of the dealer’s obligations pertaining to Safety Recalls if there are new vehicles in dealership inventory: Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Pre-Owned Vehicles in Dealer Inventory To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form 21TA01/21TB01” and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. S a f e t y R e c a l l 2 1 T A 0 1 ( I n t e r im 2 1 T B 0 1 ) – P a g e | 5 © 2021 Toyota Motor Sales, USA Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. S a f e t y R e c a l l 2 1 T A 0 1 ( I n t e r im 2 1 T B 0 1 ) – P a g e | 6 © 2021 Toyota Motor Sales, USA Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time Salvage Title Vehicles Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Ed Hellwig (469) 292-1165 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. Parts Ordering Process – Non SET and GST Parts Ordering Process It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information. Dealers can identify which parts ordering method to use by reviewing the parts information section of Dealer Daily and checking for a MAC code on the part numbers below. For MAC code C, order through CPOR. For MAC code D, refer to the MAC report for further instructions. All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details. S a f e t y R e c a l l 2 1 T A 0 1 ( I n t e r im 2 1 T B 0 1 ) – P a g e | 7 © 2021 Toyota Motor Sales, USA Technician Training Requirements The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to currently have completed all of the following courses: • T623 – Toyota Electrical Circuit Diagnosis It is the dealership’s responsibility to select technicians that have completed the above courses to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times. Remedy Procedures Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment. Repair Quality Confirmation The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery. Remedy Inspection Website The Technical Instructions will direct you to a website as part of the inspection procedure. The website URL, username, and default password are listed below: https://venzaharness.imagespm.info Username: 5-digit Dealer Code Default Password: XXXXX Each dealer only has a single account, please ensure that the reset password is communicated to all technicians and dealer associates that will be utilizing this website. S a f e t y R e c a l l 2 1 T A 0 1 ( I n t e r im 2 1 T B 0 1 ) – P a g e | 8 © 2021 Toyota Motor Sales, USA Parts Recovery Procedures All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes. To help minimize dealer storage challenges, Toyota recommends that dealers: • File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota. • Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly. Refer to Warranty Policies 9.3 and 9.6 for additional details. S a f e t y R e c a l l 2 1 T A 0 1 ( I n t e r im 2 1 T B 0 1 ) – P a g e | 9 © 2021 Toyota Motor Sales, USA Warranty Reimbursement Procedures Loaner Vehicle or Alternative Transportation Reimbursement Procedure Until the remedy is available, if a customer is uncomfortable driving their vehicle, a loaner vehicle or alternative transportation may be provided and claimed at the maximum rate shown in the tables below. Op Code File under designation 21TB01 Description 21TBR1 Vehicle Rental 1 – 30 Days 21TBR2 Vehicle Rental 31 – 60 Days 21TBR3 Vehicle Rental 61 – 90 Days 21TBR4 Vehicle Rental 91 – 120 Days 21TBR5 Vehicle Rental 121 – 150 Days 21TBR6 Vehicle Rental 151 – 180 Days 21TBR7 Vehicle Rental 181 – 210 Days 21TBR8 Vehicle Rental 211 – 229 Days NOTE: • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. • Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP). • Dealers will be allowed to file these Op Codes until February 14, 2022. After that time, no claims for alternative transportation reimbursement will be accepted. S a f e t y R e c a l l 2 1 T A 0 1 ( I n t e r im 2 1 T B 0 1 ) – P a g e | 10 © 2021 Toyota Motor Sales, USA Warranty Reimbursement Procedure CoveredReplacement necessaryCampaign completed, return the vehicle to the customerVerify Vehicle Eligibility1. Confirm vehicle VIN matches the R.O.2. Check the TIS Vehicle Inquiry SystemNot CoveredNo further action requiredInspect wire harness to determine if replacement is necessaryReplace wire harnessReplacement NOTnecessary Op Code Description Flat Rate Hours TA0101 Inspect the wire harness – no replacement 0.4 TA0102 Inspect and replace the wire harness 1.3 • A “repair record number” will be issued by the remedy inspection website and must be included in the CCR of the claim. This repair record number is not a guarantee for payment of the claim. All claims are subject to warranty department review for proper claim submission and compliance with Toyota Warranty Policy and Procedures. • The flat rate times include 0.1 hours for administrative cost per unit for the dealership. • A loaner vehicle or alternative transportation through the Toyota Rent-A-Car (TRAC) can be claimed up to a maximum of 1 day as a sublet type “RT” under TA0102 o For rentals that exceed the maximum number of allowable days and/or dollars per day, refer to the Toyota Transportation Assistance Policy (TTAP) for DSPM authorization requirements. o Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. S a f e t y R e c a l l 2 1 T A 0 1 ( I n t e r im 2 1 T B 0 1 ) – P a g e | 11 © 2021 Toyota Motor Sales, USA Claim Filing Accuracy and Correction Requests It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim. Customer Reimbursement Reimbursement consideration instructions will be included in the owner letter. S a f e t y R e c a l l 2 1 T A 0 1 ( I n t e r im 2 1 T B 0 1 ) – P a g e | 12 © 2021 Toyota Motor Sales, USA Campaign Designation / Phase Decoder 1919 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaignis Launched19TA01TT = ToyotaL = LexusVehicle MakeAA = Safety Recall RemedyB = Safety Recall InterimC = Special Service CampaignD = Limited Service CampaignE = Customer Support ProgramF = Emissions Recall(May use other characters in unique cases)Field Action Category and Phase0101 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. FAQ Page 1 of 2 © 2021 Toyota Motor Sales, USA SAFETY RECALL 21TA01 – Remedy Notice Certain 2009 – 2015 Model Year Venza Non-Deployment of Side and Curtain Shield Airbags May Occur NHTSA Recall No. 21V-257 Frequently Asked Questions Original Publication Date: October 06, 2021 The most recent update will be highlighted with a red box. Q1: What is the condition? A1: The subject vehicles have a sensor in the driver-side front door that is connected to the airbag system control unit by electrical wires. One of these wires can fracture over time. If this occurs, the airbag warning lamp could illuminate and the sensor in the door could become inoperable. This may prevent the side airbag and curtain shield airbag on the driver side from deploying in certain types of collisions, increasing the risk of injury in the event of a crash where those airbags are needed. Q1a: Are there any warnings that this condition exists? A1a: Yes, the Supplemental Restraint System (SRS) warning lamp may illuminate. SRS Warning Lamp Note: The SRS Warning Lamp and other lamps and messages can be displayed for other issues unrelated to this Safety Recall. FAQ Page 2 of 2 © 2021 Toyota Motor Sales, USA Q2: What is Toyota going to do? A2: Any authorized Toyota dealer will inspect the driver-side front door wire harness and, if necessary, replace it with an improved one FREE OF CHARGE. Toyota has sufficient parts to begin a phased implementation of the remedy. Refer to the table below to determine the remedy status and dates that Toyota estimates the remedy will become available for each vehicle model. Important Note: The dates specified in this table are estimates and are subject to change. Phase Model Years Approximate Total Vehicles Estimated Remedy Availability Timing 1 2009-2010 108,500 Remedy Available Now 2 2011-2012 65,100 3 2013-2015 105,300 Q3: Which and how many vehicles are covered by this Safety Recall? A3: There are approximately 279,000 vehicles covered by this Safety Recall. Model Name Model Year Production Period Venza 2009 – 2015 Mid-May 2008 – Early July 2015 Q3a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.? A3a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety Recall. Q4: What if I previously paid for repairs related to this Safety Recall? A4: Reimbursement consideration instructions will be provided in the owner letter. Q5: How does Toyota obtain my mailing information? A5: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q6: What if I have additional questions or concerns? A6: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. TOYOTA This notice applies to your vehicle: [VIN] URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. IMPORTANT SAFETY RECALL (Remedy Notice) Certain 2009 – 2015 Model Year Venza Vehicles Non-Deployment of Side and Curtain Shield Airbags May Occur NHTSA Recall No. 21V-257 Dear (customer’s First/Last name) This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2009 – 2015 model year Venza vehicles. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The subject vehicles have a sensor in the driver-side front door that is connected to the airbag system control unit by electrical wires. One of these wires can fracture over time. If this occurs, the airbag warning lamp could illuminate and the sensor in the door could become inoperable. This may prevent the side airbag and curtain shield airbag on the driver side from deploying in certain types of collisions, increasing the risk of injury in the event of a crash where those airbags are needed. What should you do? Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible. To find a dealer near you, visitwww.toyota.com/dealers. For more information on this and otherSafety Recalls, including FrequentlyAsked Questions, visitwww.toyota.com/recall. Input your full17-digit Vehicle Identification Number(VIN) noted above to review informationspecific to your vehicle. If you require further assistance, youmay contact the Toyota BrandEngagement Center at 1-888-270-9371Monday through Friday, 8:00 am to 8:00pm, Saturday 9:00 am to 7:00 pmEastern Time. SAMPLE What will Toyota do? Any authorized Toyota dealer will inspect the driver-side front door wire harness and, if necessary, replace it with an improved one FREE OF CHARGE This is an important Safety Recall The remedy will take approximately one and a half hours if the wire harness needs to be replaced. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time. Are there any symptoms/warnings of the condition? Yes, the Supplemental Restraint System (SRS) warning lamp may illuminate. SRS Warning Lamp Note: The SRS Warning Lamp and other lamps and messages can be displayed for other issues unrelated to this Safety Recall. What if you have previously paid for repairs to your vehicle for this specific condition? If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns”, and click on “Submit Reimbursement Request”. Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below: Toyota Brand Engagement Center – TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 FAX: 310-381-7756 Please refer to the attached Reimbursement Checklist for required documentation details. SAMPLE What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA SAMPLE
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TOYOTA Toyota Motor North America, Inc. Vehicle Safety & Compliance Liaison Office Mail Stop: W4-2D 6565 Headquarters Drive Plano, TX 75024 April 13, 2021 DEFECT INFORMATION REPORT 1. Vehicle Manufacturer Name: Toyota Motor Manufacturing, Kentucky, Inc. [“TMMK”] 1001 Cherry Blossom Way, Georgetown, KY 40324 Affiliated U.S. Sales Company: Toyota Motor North America, Inc. [“TMNA”] 6565 Headquarters Drive, Plano, TX 75024 Manufacturer of Wire Harness Assembly Yazaki North America, Inc. 6801 N. Haggerty Road, Canton, MI 48187 Country of Origin: Mexico 2. Identification of Involved Vehicles and Affected Components: Based on production records, we have determined the involved vehicle population as in the table below. Make/Car Line Model Year Manufacturer Production Period Toyota / Venza 2009-2015 TMMK May 13, 2008 through July 8, 2015 Applicability Part Number Part Name Component Description MY2009-2015 Toyota Venza 82152-0T080 Wire, FR Door, LH Wire Harness for Front Driver Door 82152-0T120 82152-0T100 82152-0T140 82152-0T111 82152-0T151 82152-0T092 82152-0T132 82152-0T090 82152-0T130 82152-0T010 82152-0T030 82152-0T050 82152-0T040 82152-0T060 82152-0T011 82152-0T031 82152-0T051 82152-0T041 82152-0T061 82152-0T012 82152-0T032 82152-0T052 82152-0T042 82152-0T062 Note: (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) Only the subject vehicles, equipped with a wire harness of a certain design, manufactured by a specific supplier, are susceptible to the combination of factors that can lead to the condition described below. Other Toyota or Lexus vehicles sold in the U.S. are not equipped with a wire harness of this design. 3. Total Number of Vehicles Potentially Involved: Toyota Venza : 279,040 4. Percentage of Vehicles Estimated to Actually Contain the Defect: Based on a non-representative market survey and evaluation of the vehicle design, Toyota used a predictive model to estimate that approximately 0.5% of vehicles may experience this issue. 5. Description of Problem: The subject vehicles are equipped with an airbag sensor installed in the driver-side front door. The sensor is connected to the Supplemental Restraint System (“SRS”) Electronic Control Unit (“ECU”) by a pair of twisted wires in a harness routed from the door to the vehicle body through a grommet. Due to a larger difference between the wire harness length and grommet length in this case, there is a tighter bending radius for the wire harness inside the grommet. If the SRS wires also are in certain locations within the wire harness, this could cause them to rub against the grommet. If the twisted pair of SRS wires also happen to overlap at the location where they rub against the grommet so as to concentrate stress on one wire, this can lead to that wire fracturing over time, depending on the use frequency of the driver door. If an SRS wire fractures, this could result in a DTC being set, the SRS warning lamp being illuminated, and the airbag sensor in the driver-side front door becoming inoperable. This may prevent the side airbag and curtain shield airbag on the driver side from deploying in certain types of collisions, increasing the risk of injury in the event of a crash necessitating the deployment of those airbags. 6. Chronology of Principal Events: April 2013 – January 2020: Toyota began receiving intermittent field reports alleging SRS warning lamp on in the subject vehicles. Toyota was able to recover the driver-side front door wire harnesses from some vehicles, that were the subject of the field reports, to send to the supplier to investigate. In some cases, the supplier identified that an SRS wire in the driver-side door wire harness had broken due to a fatigue fracture but could not identify the cause of the fracture. The recovered parts were reviewed, and Toyota confirmed that the parts met all applicable design specifications. In parallel, in some cases, it was observed that there was evidence of potential outside influence (e.g., scratch marks found on insulation). Additional field reports were reviewed, and, in one case, it was observed that a grommet installed between the door assembly and the vehicle body was twisted. Toyota confirmed the process of the grommet installation with the vehicle manufacturing plant and did not identify any concerns with the grommet installation process. Toyota continued to receive sporadic reports from the field and recovered parts when available for evaluation. February 2020 – June 2020: Toyota reviewed some field reports and warranty data available to this point and decided to reconfirm the wire harness design. The wire harness design documentation was reviewed, and it was determined that the harnesses met the design specification. Based on observations from the most recent field case, Toyota decided to reconfirm whether there could be an issue with assembly of the grommet. Toyota then decided to identify a customer vehicle with the condition in order to inspect it. In April 2020, Toyota found an in-use vehicle with a fractured wire in the driver-side front door wire harness. Toyota inspected the vehicle and recovered the part. Results of this inspection were inconclusive, as the original grommet assembly condition could not be confirmed, so Toyota continued to further investigate. To find additional parts for investigation, Toyota initiated parts recovery activity. Parts were recovered and inspected on an ongoing basis. Additionally, the assembly process at the vehicle manufacturing plant was again investigated to reexamine the installation process and determine if the wire harness grommets in the subject vehicles were installed correctly during original assembly. It was concluded that there was no systematic error in the manufacturing process which would have caused this condition, and, therefore, grommet assembly position was determined to not be a factor. In parallel, the supplier and Toyota reviewed past simulation tests that were conducted to confirm the durability of the wire harness during the development process. Results of these tests showed no wire breakage, and durability was according to specification. July 2020 – September 2020: Toyota requested the supplier to study the conditions needed to create a potential scenario that could cause SRS wire breakage. Based on recovered parts, Toyota hypothesized that tape used in a certain location on the wire harness could contribute to the higher stress which could cause wire breakage. The supplier therefore created simulated durability studies, which examined the influence of varying quantities of tape, to see if this created a higher stress point and could be causing wire fracture. Through this study, it was confirmed that the harnesses met the durability requirements. When this test was run beyond the durability requirements, to the point at which wires fractured, it was found that the wires that experienced the highest stress were on the outside and top of the wire harness bundle, and variation in tape had no significant effect on wire fracture. At this time, an additional vehicle was also inspected, and it was observed that the SRS wire was in a certain position within the wire harness that was contacting the grommet at the point where wire breakage was observed. Based on this and review of other recovered parts and in-use vehicles, it was hypothesized that the breakage of the SRS wires may be occurring when those wires were located at the 12 o’clock to 1 o’clock position within the wire harness bundle. Additionally, further design review found that the difference between wire harness length and grommet length was greater for the subject vehicles, compared to other vehicle models. As a result, a physical test was performed to evaluate this relatively shorter wire length as well as the SRS wire position hypothesized above. This study concluded that the 12 o’clock to 1 o’clock position did not result in breakage, and further investigation into the wire position was required. However, it was observed that the shorter wire harness length, as compared to grommet length, could result in increased interference between the grommet and wire harness during door open and close operation. October 2020 – April 2021: As a result of physical parts testing and review of in-use parts, Toyota found that stress was higher in twisted wires than non-twisted wires in the subject harness, as the twisted wires overlapping at certain points could lead to stronger interference with the grommet. Toyota hypothesized that this could be a contributing factor to wire fatigue fracture. Toyota conducted additional physical testing, in tandem with computer simulation tests, as physical testing was limited in the number of parts that could be tested and the amount of time each test took. The purpose of the tests was to focus on the effect of interference between the grommet and the wires, the exact position at which an SRS wire would fracture within the harness, and the overlap of the twisted pair of SRS wires at certain points. These tests concluded that a fatigue fracture could be duplicated when the overlapping point of the twisted SRS wires consistently rubbed against the grommet at the 10 o’clock to 12 o’clock position. As fracturing one of these SRS wires can lead to the airbag sensor in the driver-side front door becoming inoperable and prevent the side airbag and curtain shield airbag on the driver side from deploying in certain types of collisions, on April 7, 2021, based on the results of the above investigation, Toyota decided to conduct a voluntary safety recall campaign. As of March 26, 2021, based on a diligent review of records, Toyota’s best engineering judgement is that there are 31 Toyota Field Technical Reports and 56 warranty claims that have been received from U.S. sources that relate or may relate to this condition and which were considered in the decision to submit this report. 7. Description of Corrective Repair Action: For all involved vehicles, Toyota dealers will inspect the driver-side front door wire harness and, if necessary, replace it with an improved one at no cost to customers. Reimbursement Plan for pre-notification remedies The owner letter will instruct vehicle owners who have paid to have this condition remedied prior to this campaign to seek reimbursement pursuant to Toyota’s General Reimbursement Plan. 8. Recall Schedule: Notifications to owners of the affected vehicles will occur by June 12, 2021. A copy of the draft owner notification will be submitted as soon as it is available. 9. Distributor/Dealer Notification Schedule: Notifications to distributors/dealers will be sent on April 13, 2021. Copies of dealer communications will be submitted as they are issued. 10. Manufacturer’s Campaign Number: [Interim / Remedy] 21TB01 / 21TA01
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-257 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Toyota Motor Engineering & Manufacturing Submission Date : APR 13, 2021 NHTSA Recall No. : 21V-257 Manufacturer Recall No. : 21TB01 / 21TA01 Manufacturer Information : Manufacturer Name : Toyota Motor Engineering & Manufacturing Address : 6565 Headquarters Drive Plano TX 75024 Company phone : 1-800-331-4331 Population : Number of potentially involved : 279,040 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2009-2015 Toyota Venza Vehicle Type : Body Style : Power Train : NR Descriptive Information : Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. Only the subject vehicles, equipped with a wire harness of a certain design, manufactured by a specific supplier, are susceptible to the combination of factors that can lead to the condition described below. Other Toyota or Lexus vehicles sold in the U.S. are not equipped with a wire harness of this design. Estimated percentage of vehicles involved with defect: Based on a non-representative market survey and evaluation of the vehicle design, Toyota used a predictive model to estimate that approximately 0.5% of vehicles may experience this issue. Production Dates : MAY 13, 2008 – JUL 08, 2015 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-257 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The subject vehicles are equipped with an airbag sensor installed in the driverside front door. The sensor is connected to the Supplemental Restraint System (“SRS”) Electronic Control Unit (“ECU”) by a pair of twisted wires in a harness routed from the door to the vehicle body through a grommet. Due to a larger difference between the wire harness length and grommet length in this case, there is a tighter bending radius for the wire harness inside the grommet. If the SRS wires also are in certain locations within the wire harness, this could cause them to rub against the grommet. If the twisted pair of SRS wires also happen to overlap at the location where they rub against the grommet so as to concentrate stress on one wire, this can lead to that wire fracturing over time, depending on the use frequency of the driver door. If an SRS wire fractures, this could result in a DTC being set, the SRS warning lamp being illuminated, and the airbag sensor in the driver-side front door becoming inoperable. This may prevent the side airbag and curtain shield airbag on the driver side from deploying in certain types of collisions, increasing the risk of injury in the event of a crash necessitating the deployment of those airbags. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If an SRS wire fractures, this could result in a DTC being set, the SRS warning lamp being illuminated, and the airbag sensor in the driver-side front door becoming inoperable. This may prevent the side airbag and curtain shield airbag on the driver side from deploying in certain types of collisions, increasing the risk of injury in the event of a crash necessitating the deployment of those airbags. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : Wire, FR Door, LH Component Description : Wire Harness for Front Driver Door Component Part Number : 82152-0T080 Component Name 2 : Wire, FR Door, LH Component Description : Wire Harness for Front Driver Door Component Part Number : 82152-0T120 Part 573 Safety Recall Report 21V-257 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 3 : Wire, FR Door, LH Component Description : Wire Harness for Front Driver Door Component Part Number : 82152-0T100 Component Name 4 : Wire, FR Door, LH Component Description : Wire Harness for Front Driver Door Component Part Number : 82152-0T140 Component Name 5 : Wire, FR Door, LH Component Description : Wire Harness for Front Driver Door Component Part Number : 82152-0T111 Component Name 6 : Wire, FR Door, LH Component Description : Wire Harness for Front Driver Door Component Part Number : 82152-0T151 Component Name 7 : Wire, FR Door, LH Component Description : Wire Harness for Front Driver Door Component Part Number : 82152-0T092 Component Name 8 : Wire, FR Door, LH Component Description : Wire Harness for Front Driver Door Component Part Number : 82152-0T132 Component Name 9 : Wire, FR Door, LH Component Description : Wire Harness for Front Driver Door Component Part Number : 82152-0T090 Part 573 Safety Recall Report 21V-257 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 10 : Wire, FR Door, LH Component Description : Wire Harness for Front Driver Door Component Part Number : 82152-0T130 Component Name 11 : Wire, FR Door, LH Component Description : Wire Harness for Front Driver Door Component Part Number : 82152-0T010 Component Name 12 : Wire, FR Door, LH Component Description : Wire Harness for Front Driver Door Component Part Number : 82152-0T030 Component Name 13 : Wire, FR Door, LH Component Description : Wire Harness for Front Driver Door Component Part Number : 82152-0T050 Component Name 14 : Wire, FR Door, LH Component Description : Wire Harness for Front Driver Door Component Part Number : 82152-0T040 Component Name 15 : Wire, FR Door, LH Component Description : Wire Harness for Front Driver Door Component Part Number : 82152-0T060 Component Name 16 : Wire, FR Door, LH Component Description : Wire Harness for Front Driver Door Component Part Number : 82152-0T011 Part 573 Safety Recall Report 21V-257 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 17 : Wire, FR Door, LH Component Description : Wire Harness for Front Driver Door Component Part Number : 82152-0T031 Component Name 18 : Wire, FR Door, LH Component Description : Wire Harness for Front Driver Door Component Part Number : 82152-0T051 Component Name 19 : Wire, FR Door, LH Component Description : Wire Harness for Front Driver Door Component Part Number : 82152-0T041 Component Name 20 : Wire, FR Door, LH Component Description : Wire Harness for Front Driver Door Component Part Number : 82152-0T061 Component Name 21 : Wire, FR Door, LH Component Description : Wire Harness for Front Driver Door Component Part Number : 82152-0T012 Component Name 22 : Wire, FR Door, LH Component Description : Wire Harness for Front Driver Door Component Part Number : 82152-0T032 Component Name 23 : Wire, FR Door, LH Component Description : Wire Harness for Front Driver Door Component Part Number : 82152-0T052 Part 573 Safety Recall Report 21V-257 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 24 : Wire, FR Door, LH Component Description : Wire Harness for Front Driver Door Component Part Number : 82152-0T042 Component Name 25 : Wire, FR Door, LH Component Description : Wire Harness for Front Driver Door Component Part Number : 82152-0T062 Supplier Identification : Component Manufacturer Name : Yazaki North America, Inc. Address : 6801 N. Haggerty Road Canton Michigan 48187 Country : United States Chronology : Please see the attached Part 573 Defect Information Report for the full chronology. Description of Remedy : Description of Remedy Program : For all involved vehicles, Toyota dealers will inspect the driver-side front door wire harness and, if necessary, replace it with an improved one at no cost to customers. The owner letter will instruct vehicle owners who have paid to have this condition remedied prior to this campaign to seek reimbursement pursuant to Toyota’s General Reimbursement Plan. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Part 573 Safety Recall Report 21V-257 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Recall Schedule : Notifications to owners of the affected vehicles will occur by June 12, 2021. A copy of the draft owner notification will be submitted as soon as it is available. Notifications to distributors/dealers will be sent on April 13, 2021. Copies of dealer communications will be submitted as they are issued. Planned Dealer Notification Date : APR 13, 2021 – APR 13, 2021 Planned Owner Notification Date : MAY 31, 2021 – JUN 12, 2021 * NR – Not Reported
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