SAFETY RECALL 21TA04 – Potential Increased Braking Distance – 2020-2021 Toyota Supra

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August 2, 2021 NHTSA CAMPAIGN NUMBER: 21V598000

Loss of Braking Assist

Loss of braking assist can increase the risk of a crash.

 

NHTSA Campaign Number: 21V598

Manufacturer BMW of North America, LLC

Components ENGINE

Potential Number of Units Affected 50,024

 

Summary

BMW of North America, LLC (BMW) is recalling certain 2020 M340i, M340i xDrive, 540i, 540i xDrive, X3 M40i, 2020-2021 X4 M40i, 745Le xDrive, 2019-2021 Z4 M40i, and 2020-2021 Toyota Supra vehicles. During engine start, the engine management software may cause loss of braking assist. Full mechanical braking (without assist) remains available.

 

Remedy

Dealers will update the engine management software, free of charge. Owner notification letters are expected to be mailed October 1, 2021. Owners may contact BMW customer service at 1-800-525-7417.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your BMW has a Recall

 


SAFETY RECALL 21TA04 (Remedy Notice)

Certain 2020 – 2021 Model Year Supra Vehicles
Potential Increased Braking Distance
NHTSA Recall No. 21V-598

 

Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory
2020 – 2021 Supra Early March 2019 – Mid-June 2021 13,000 110

 

STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.

Refer to Dealer Inventory Procedures section for more details.

 

Condition 

The subject vehicles are manufactured by BMW.  According to BMW, the subject vehicles have been equipped with an engine management software that, under certain specific engine start conditions, could damage a component that provides braking power assistance.  In this condition, there could be a loss in the brake assist and an increase in stopping distance.  This can lead to an increased risk of a crash.

 

Remedy 

Any authorized Toyota dealer will update the engine control unit (ECU) FREE OF CHARGE.

NOTE: The remedy for this Safety Recall (21TA04) addresses the condition of Safety Recall 19TA19. As a result, Safety Recall 19TA19 is no longer active as of August 20, 2021. All vehicles involved in Safety Recall 19TA19 (whether the remedy was completed or not) are now included in this Safety Recall (21TA04).

 

Covered Vehicles

There are approximately 13,000 vehicles covered by this Safety Recall. Approximately 80 vehicles involved in this Safety Recall were distributed to Puerto Rico.

 

Owner Letter Mailing Date

Toyota will begin notifying owners starting early September 2021.

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

Toyota Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

 

Salvage Title Vehicles

Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.

For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Ed Hellwig (469) 292-1165 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

 

Remedy Procedures

Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

 


Frequently Asked Questions

Original Publication Date: August 3, 2021

 

Q1: What is the condition?

The subject vehicles are manufactured by BMW.  According to BMW, the subject vehicles have been equipped with an engine management software that, under certain specific engine start conditions, could damage a component that provides braking power assistance.  In this condition, there could be a loss in the brake assist and an increase in stopping distance.  This can lead to an increased risk of a crash.

 

Q1a: What are the specific engine start conditions where this condition could occur? 

Rapidly pressing the engine start button twice or brief application of the brake pedal when pressing the engine start button can cause this condition to occur.

Q1b: Until the remedy is performed, what can I do to prevent the condition from occurring? 

When starting the engine, firmly press the brake pedal until the engine has started and press the start button only once. Refer to the owner’s manual for further details regarding vehicle starting procedure instructions.

Q1c: Are there any warning that this condition exists? 

If the condition has occurred, the brake pedal will feel firmer than usual and the stopping distance will be increased due to the lack of brake assistance. Additionally, the low engine oil pressure warning light (shown below) may illuminate. If you experience a firm brake pedal or the low engine oil pressure warning light illuminates while driving, stop the vehicle in a safe place immediately and contract your Toyota dealer who can arrange for vehicle pickup. Be sure to leave plenty of space while stopping the vehicle to allow for the increased stopping distance.

Low Engine Oil Pressure Warning Light

NOTE: The Low Engine Oil Pressure Warning Light can be illuminated for other reasons unrelated to this Safety Recall.

 

Q2: I previously received a letter from Toyota about a software update for my vehicle. Do I still need to get this updated completed?

Yes. This is an important Safety Recall. The previous software change (Safety Recall designated by Toyota as “19TA19”) remedies a different issue related to the brightness and contrast settings of the back up camera display. This Safety Recall (21TA04) remedies the condition of Safety Recall 19TA19 and also remedies the condition of this Safety Recall (21TA04).

 

Q2a: If I had Safety Recall 19TA19 performed, do I still need to get this Safety Recall (21TA04) completed? 

 Yes, this is an important Safety Recall. The software changes in Safety Recall 19TA19 does not remedy the condition of this Safety Recall (21TA04).

Q2b: If I have this Safety Recall (21TA04) performed, do I still need to have Safety Recall 19TA19 performed? 

No. The updated software for Safety Recall 21TA04 will also remedy the condition of Safety Recall 19TA19.

 

Q3: What is Toyota going to do? A3:

Toyota will send an owner notification by first class mail starting in early September 2021, advising owners to make an appointment with their authorized Toyota dealer to have the engine control unit (ECU) updated FREE OF CHARGE.

 

Q4: Which and how many vehicles are covered by this Safety Recall?

There are approximately 13,000 vehicles covered by this Safety Recall.

NOTE: The certain Supra vehicles covered by this Safety Recall are equipped with the 3.0 liter 6 cylinder engine. Supra vehicles equipped with the 4 cylinder engine are not covered by this Safety Recall.

Model Name Model Year Production Period
Supra 2020 – 2021 Early March 2019 – Mid-June 2021

 

Q4a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.?

No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety Recall.

 

Q5: How long will the repair take?

The repair should take approximately one to three hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

 

Q6: How does Toyota obtain my mailing information?

Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

 

Q7: What if I have additional questions or concerns?

If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

 


Chronology :

In February 2021, an increasing number of warranty claims that seemed to be associated with damage to an oil/vacuum pump were noticed. An engineering review was initiated.

Between February and April, warranty claim information and other field data were reviewed, and discussions with the supplier occurred. Analyses were conducted to determine if the issue could be related to certain vehicle models, oil/vacuum pump build level configurations, or vehicle operating conditions. Preliminary information suggested that engine management software could be involved.

In May and June, additional analyses were performed and tests were conducted. It was suggested that certain pump parameter specifications, in combination with certain vehicle operating conditions (unusual engine start conditions caused by the vehicle operator), could cause a brief reverse rotation of the crankshaft and cause damage to the oil/vacuum pump.

In July, further analyses were conducted involving vehicle operating conditions and assessment of risk.

Vehicle assembly information was reviewed to determine the number and production dates of potentially affected vehicles.

On July 26, 2021, BMW decided to conduct a voluntary recall.

As of July 26th, a diligent review of records has determined that there are approximately 29 warranty claims (BMW – 24, Toyota –5), and 4 field reports (BMW – 2, Toyota – 2), that may be related to this issue.

 


TECHNICAL INSTRUCTIONS
SAFETY RECALL 21TA04
POTENTIAL INCREASED BRAKING DISTANCE
CERTAIN 2020 – 2021 MODEL YEAR SUPRA VEHICLES

TECHNICAL INSTRUCTIONS SAFETY RECALL 21TA04 – Potential Increased Braking Distance – 2020-2021 Toyota Supra

 

TECHNICAL INSTRUCTIONS SAFETY RECALL 21TA04 – Potential Increased Braking Distance – 2020-2021 Toyota Supra

 


12 Affected Products

Vehicles

MAKE MODEL YEAR
BMW 540I 2020
BMW 745LE 2020-2021
BMW M340I 2020
BMW X3 2020
BMW X4 2020-2021
BMW Z4 2019-2021
TOYOTA SUPRA 2020-2021

 


15 Associated Documents

Recall Acknowledgement

RCAK-21V598-1323.pdf 645.23KB

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Manufacturer Notices(to Dealers,etc) – BMW Recall 21V-xxx: Program Control Units (DME) – Repair Available

RCMN-21V598-5441.pdf 149.694KB

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Defect Notice 573 Report

RCLRPT-21V598-4872.PDF 219.534KB

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Manufacturer Notices(to Dealers,etc) – Certain 2020 2021 Model Year Supra Vehicles Potential Increased Braking Distance

RCMN-21V598-6066.pdf 270.271KB

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Manufacturer Notices(to Dealers,etc) – Certain 2020 2021 Model Year Supra Vehicles Potential Increased Braking Distance

RCMN-21V598-0135.pdf 253.226KB

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Remedy Instructions and TSB

RCRIT-21V598-2797.pdf 417.421KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V598-5119.pdf 678.498KB

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Recall Quarterly Report #1, 2021-3

RCLQRT-21V598-2439.PDF 211.127KB

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Remedy Instructions and TSB

RCRIT-21V598-2533.pdf 335.421KB

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Manufacturer Notices(to Dealers,etc) – Dealer Letter re Certain 2020 2021 Model Year Supra Vehicles Potential Increased Braking Distance

RCMN-21V598-4591.pdf 294.561KB

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Remedy Instructions and TSB

RCRIT-21V598-0804.pdf 6145.122KB

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Recall Quarterly Report #2, 2021-4

RCLQRT-21V598-7248.PDF 211.231KB

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Remedy Instructions and TSB

RCRIT-21V598-9853.pdf 6078.812KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V598-3247.pdf 358.889KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V598-8572.pdf 358.951KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V598&docType=RCL

 


 

Reprogramming

J2534 Reprogramming

Approved J2534 Devices only provide reprogramming capabilities and do not support diagnostic scantool functions. For full diagnostic capabilities, please consider TIS Techstream or Techstream Lite

Toyota, Scion, and Lexus ECMs can be reprogrammed with the TIS Techstream, Techstream Lite, Diagnostic Tester, or can also be reprogrammed using a Toyota validated J2534 interface. Vehicle recalibration requires the use of the following:

  • TIS Professional Level Subscription
  • Personal Computer running Microsoft Windows XP/2000 or later operating system

Toyota strongly recommends USING ONLY VALIDATED INTERFACE DEVICES that appear on this list.

Toyota works closely with J2534 interface manufacturers to ensure that their hardware works safely and efficiently with our products. Every device listed on this page has been thoroughly tested and validated on Toyota, Scion, and Lexus vehicles.

It is important to understand that only the specific devices, firmware, DLLs and APIs listed here have been tested by Toyota. We do not recommend use of any other J2534 device, firmware, DLL or API that is not listed here. Changes to J2534 hardware/software is outside of Toyota's control; in some cases, changes made to device hardware/software can negatively impact reprogramming performance. Toyota makes every effort to continue to work with J2534 interface manufacturers to ensure continued product compatibility as our respective products evolve.

 

J2534 Approved Device Application Chart

Device
Name
Supplier Version CUW
Version
Supported OS
Firmware* DLL* API*
Flasher LT-Import Bosch Diagnostics 01.02.07 01.02.07 04.04 8.8 B, C, D, E
Flasher PRO Bosch Diagnostics 01.09.18 01.09.18 04.04 8.8 B, C, D, E
Mastertech VCI Bosch Diagnostics 13.0.75.27 2.0.75.27 04.04 Testing in Progress B, C, D, E

VSI-2534

Dearborn Group 1.112 2.05.22 04.04 8.10 C, D

CarDAQ Plus

SAFETY RECALL 21TA04 - Potential Increased Braking Distance - 2020-2021 Toyota Supra | small light

Drew Technologies 01.09.18 01.09.18 04.04 8.8 B, C, D, E
Mongoose MFC Drew Technologies 01.02.07 01.02.07 04.04 8.8 B, C, D, E

Mongoose PRO

Drew Technologies 1.1.12.0 1.1.12.0 04.04 8.16 A, B, C, D
Pass Thru Pro II Snap-On 01.09.18 01.09.18 04.04 8.8 B, C, D, E

*Original validated firmware/DLL versions may be superceded by the device manufacturer. Contact the device manufacturer if you are unable to find the versions listed above.

 

Supported Operating Systems

A Windows 8 (32-bit; 64-bit)
B Windows 7 (32-bit; 64-bit)
C Windows VISTA Home Basic, Home Premium, Business, Ultimate
D Windows XP Pro SP1 or later
E Windows 2000 SP2 or later

For more information about the J2534 devices listed above, click on the vendor names. To report compatibility problems with listed hardware/software, please contact the device manufacturer.

 

SAFETY RECALL 21TA04 - Potential Increased Braking Distance - 2020-2021 Toyota Supra | small light CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
SAFETY RECALL 21TA04 - Potential Increased Braking Distance - 2020-2021 Toyota Supra | small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
SAFETY RECALL 21TA04 - Potential Increased Braking Distance - 2020-2021 Toyota Supra | small light CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware
SAFETY RECALL 21TA04 - Potential Increased Braking Distance - 2020-2021 Toyota Supra | small light VSI J2534 ECU Reprogrammer & Diagnostic Adapter
Dearborn d-Bridge Adapter J2534 OBDII Engineering Tool
SAFETY RECALL 21TA04 - Potential Increased Braking Distance - 2020-2021 Toyota Supra | small light MAXIFLASH PRO (ALT-MF2534)

 


Obtaining Calibration Files

The Flash Reprogramming Calibration CD is no longer available.

ECU Calibrations are now available for download directly from TIS. A valid TIS Professional Level subscription is required to access Calibration files. These files are compatible with the above mentioned scantools and J2534 interfaces. The Calibration page, located on the Diagnostics tab in the TIS site, contains all the most current vehicle calibration files, applicable Service Bulletins, and instructions for use. Select the following link for step by step instructions to access this page.

Note: Calibration Update Software is now included in the Techstream Software Installer. A valid TIS Professional Level subscription is required to download and install Techstream Software.

 

https://techinfo.toyota.com

 


 

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Last update on 2024-03-18 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

 


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