September 22, 2021 NHTSA CAMPAIGN NUMBER: 21V734000
ECU Software May Cause Loss of Drive Power
A loss of drive power increases the risk of a crash.
NHTSA Campaign Number: 21V734
Manufacturer Toyota
Motor Engineering & Manufacturing
Components HYBRID PROPULSION SYSTEM, ENGINE AND ENGINE COOLING
Potential Number of Units Affected 8,411
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022 Prius and Prius Prime vehicles. The Engine Control Unit (ECU) software may falsely detect an error and shut down the hybrid system, causing a loss of drive power.
Remedy
Dealers will update the ECU software, free of charge. Owner notification letters were mailed November 18, 2021. Owners may contact Toyota customer service at 1-800-331-4331. Toyota’s number for this recall is 21TB07/21TA07.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
SAFETY RECALL 21TA07
Certain 2022 Model Year Prius and Prius Prime Vehicles
Vehicle May Lose Motive Power While Driving
| Model / Years | Production Period | Approximate Total Vehicles | Approximate Stop Sale Dealer Inventory |
| 2022 / Prius | Early June 2021 – Early August 2021 | 6,400 | 220 |
| 2022 / Prius Prime | 2,100 | 30 |
STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.
Refer to Dealer Inventory Procedures section for more details.
On September 22, 2021, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2022 model year Prius and Prius Prime vehicles
Condition
In the involved vehicles, a software error can cause a control computer (hybrid vehicle ECU) to erroneously determine that it does not have the correct information about the transmission position if the position changes during a short window of time when the computer is checking this information. If this occurs, warning lights will illuminate and the hybrid system will shut down resulting in loss of motive power while driving. If the vehicle loses motive power while being driven at a higher speed, there could be an increased risk of a crash.
Remedy
Any authorized Toyota dealer will update the hybrid vehicle ECU software to correct the programming in the hybrid vehicle ECU’s shift monitoring logic FREE OF CHARGE.
Covered Vehicles
There are approximately 8,500 vehicles covered by this Safety Recall. None of the vehicles covered by this Safety Recall were distributed to Puerto Rico.
Owner Letter Mailing Date
Toyota will notify owners by late November 2021. A sample of the owner notification letter has been included for your reference.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
New Vehicles in Dealership Inventory
There are approximately 250 vehicles in new dealer inventory as of September 21, 2021.
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
Pre-Owned Vehicles in Dealer Inventory
Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Toyota.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email, state “Disclosure Form 21TA07” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. n for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Head Unit Notifications
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Safety Recall are requested to schedule an appointment with their authorized dealer to have this Safety Recall completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Safety Recall. The prompt will contain options to ‘Snooze’ or to ‘View’ the message. If a customer chooses ‘Snooze’, the message will continue to reappear every 20 minutes until the customer chooses ‘View’. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Safety Recall completed.
The message will completely clear from the vehicle once the following conditions are met: The Safety Recall is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens weekly.
Owners who receive a head unit notification after having this Safety Recall completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Ed Hellwig (469) 292-1165 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
SAFETY RECALL 21TA07
Certain 2022 Model Year Prius and Prius Prime Vehicles
Vehicle May Lose Motive Power While Driving
Frequently Asked Questions
Original Publication Date: September 22, 2021
Q1:What is the condition?
In the involved vehicles, a software error can cause a control computer (hybrid vehicle ECU) to erroneously determine that it does not have the correct information about the transmission position if the position changes during a short window of time when the computer is checking this information. If this occurs, warning lights will illuminate and the hybrid system will shut down resulting in loss of motive power while driving. If the vehicle loses motive power while being driven at a higher speed, there could be an increased risk of a crash.
Q2: Are there any warnings that this condition exists?
No. There are no warnings that this condition exists. However, if the condition occurs, the warning lights, shown below, may illuminate on the instrument panel cluster.
| Malfunction indicator lamp |
| Electric power steering system warning light (yellow) |
| PSC warning light |
| Slip indicator light |
| Brake system warning light (yellow) |
| Master warning light |
NOTE: These lights can be illuminated for other reasons unrelated to this Safety Recall.
Q3: What is Toyota going to do?
Toyota is currently preparing the remedy. When the remedy is available, Toyota will send an owner notification by first class mail requesting owners to make an appointment with their authorized Toyota dealer to update the hybrid vehicle ECU software to correct the programming in the hybrid vehicle ECU’s shift monitoring logic FREE OF CHARGE.
NOTE (Customers who live in the state of California)
The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of this FREE Safety Recall, the California Air Resources Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have not had the Safety Recall completed.
Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been completed during your vehicle registration renewal process.
Q4: Which and how many vehicles are covered by this Safety Recall?
There are approximately 8,500 vehicles covered by this Safety Recall.
| Model Name | UIO | Model Year | Production Period |
| Prius | 6,400 | 2022 | Early June 2021 – Early August 2021 |
Q4a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.?
No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety Recall.
Q5: How long will the repair take?
The repair should take approximately 45 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
Q6: What if I previously paid for repairs related to this Safety Recall?
Reimbursement consideration instructions will be provided in the owner letter.
Q7: How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
Q8: What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
DEFECT INFORMATION REPORT
Vehicle Manufacturer Name:
Toyota Motor Corporation [“TMC”]
1, Toyota-cho, Toyota-city, Aichi-pref., 471-8571, Japan
Affiliated U.S. Sales Company:
Toyota Motor North America, Inc. [“TMNA”]
6565 Headquarters Drive, Plano, TX 75024
Manufacturer of Hybrid Vehicle ECU:
DENSO CORPORATION
1-1, Showa-cho, Kariya-city, Aichi-pref., 448-8661, Japan
Phone: +81-566-25-5511
DENSO TEN Limited
2-28, Gosho-dori 1-chome, Hyogo-ward, Kobe-city, Hyogo-pref., 652-8510, Japan
Phone: +81-78-671-5081
Country of Origin: Japan
Identification of Involved Vehicles and Affected Components:
Based on production records, we have determined the involved vehicle population as in the table below.
| Make/Car Line | Model Year | Manufacturer | Production Period |
| Toyota / Prius, Prius Prime | 2022 | TMC | June 1, 2021 through August 3, 2021 |
| Applicability | Part Number | Part Name | Component Description |
| MY2022 Toyota Prius | 89981-47U30
89981-47U40 89981-47U50 | Computer, Hybrid Vehicle Control | Hybrid Vehicle ECU |
| MY2022 Toyota Prius Prime | 89981-47S90 |
Note:
(1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
(2) This issue only affects vehicles equipped with a hybrid vehicle ECU that contains the programming error described in this report. Other Toyota or Lexus vehicles sold in the U.S. are not equipped with those hybrid vehicle ECUs.
Total Number of Vehicles Potentially Involved:
8,411
Percentage of Vehicles Estimated to Actually Contain the Defect:
100% of the involved vehicles contain a hybrid vehicle ECU with the programming error described in this report. Whether the issue, in each case, will actually lead to a hybrid system shut down while driving at higher speeds depends on whether the driver shifts the transmission such that the shifter position status signal happens to change during an approximately 0.1 millisecond window and the vehicle operating conditions at that time.
Description of Problem:
The subject vehicles are equipped with a hybrid vehicle ECU which, among other tasks, validates a signal reporting the transmission shift position by checking that the signal status remains consistent within an approximately 0.1 millisecond window during each check. Due to incorrect programming for this task, the hybrid vehicle ECU can incorrectly determine that this signal is erroneous if the shifter position status happens to change during this approximately 0.1 millisecond window. If this occurs, warning lights will illuminate and the hybrid system will shut down, resulting in loss of the motive power. If the vehicle loses motive power while being driven at a higher speed, there could be an increased risk of a crash.
Chronology of Principal Events:
July – August 2021
In early July 2021, Toyota received the first field report alleging warning lights illuminated on a subject vehicle in Japan. The dealer inspected the vehicle and found a DTC indicating hybrid vehicle ECU “Monitoring Processor Unexpected Operation.” The hybrid vehicle ECU from this vehicle was recovered to the supplier for investigation. However, the supplier could not identify any abnormalities with the ECU.
Toyota investigated the freeze frame data collected from this vehicle to better understand the potential vehicle operating conditions around the time that the hybrid vehicle ECU “Monitoring Processor Unexpected Operation” DTC occurred. It was identified that this DTC was set while the vehicle was stationary and just after the vehicle was shifted from Park to Drive. Through freeze frame data and the DTC detection criteria analysis, it was hypothesized that the data indicated an abnormal shift condition may have occurred and the hybrid system shut down could result from that condition.
Toyota searched for and identified other cases of alleging that certain warning lights illuminated and a hybrid system shutdown. These cases involved hybrid system shutdown occurring at lower speeds. Toyota analyzed the available freeze frame data for these cases. Through this search and analysis, Toyota identified that there were some cases in the Japan market where this same condition may have occurred when shifting the vehicle. However, in these cases, the shifting patterns were not limited to D and P (e.g., the patterns included shifting from D to N or D to R).
Based on the general conditions that were observed from the above cases, the supplier began conducting tests in an attempt to duplicate the DTC, warning lights illumination, and hybrid system shutdown when shifting the vehicle. At this time, the condition could not be duplicated. Toyota determined that additional analysis was needed to help narrow the potential conditions to be investigated.
Toyota began reviewing the portions of the hybrid vehicle ECU logic that could prompt the aforementioned DTC. Based on this review, Toyota identified that a validation check occurs on the transmission shift position signal and that the ECU logic in the subject vehicles would set the aforementioned DTC after this signal fails the validation check only one time. This review also identified that other ECUs (in vehicles other than the subject vehicles) had a different logic for this validation check (i.e., they require this signal to fail the validation check more than one time).
Based on this new information, the supplier continued tests with narrower conditions to attempt to duplicate the failure.
September 2021
In early September 2021, the supplier duplicated the failure in simulation testing. Based on the result of the tests, Toyota identified that there is a possibility that the hybrid vehicle ECU could incorrectly determine that transmission shift position signal is erroneous if the shifter position status happens to be changed during an approximate 0.1 millisecond window in which the hybrid vehicle ECU validates that signal. This prompts the aforementioned DTC. It also causes warning lights to illuminate and a hybrid system shutdown to occur, resulting in a loss of motive power.
Based on additional analyses of the investigation information available at this point, it was also identified that the circumstances needed to create this condition could occur when shifting the vehicle from any position, such as shifting from D to B, which is an operation that could be performed by a vehicle operator while driving at higher speeds. Thus, Toyota determined that it is possible that this condition could lead to a loss of motive power while driving at higher speeds.
September 16, 2021
Based on the results of the above investigation, Toyota decided to conduct a voluntary safety recall campaign.
As of September 16, 2021 based on a diligent review of records, Toyota’s best engineering judgment is that there is 1 field report (received on August 24, 2021) and 0 warranty claims that have been received from U.S. sources that relate or may relate to this condition and which were considered in the decision to submit this report.
Description of Corrective Repair Action:
All known owners of the subject vehicles will be notified by first class mail to return their vehicles to a Toyota dealer. For all involved vehicles, dealers will update the hybrid vehicle ECU software to correct the programming in the hybrid vehicle ECU’s shift monitoring logic.
Reimbursement Plan for pre-notification remedies:
As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty.
Recall Schedule:
Notifications to owners of the affected vehicles will occur by November 20, 2021. A copy of the draft owner notification will be submitted as soon as it is available.
Distributor/Dealer Notification Schedule:
Notifications to distributors/dealers will be sent on September 22, 2021. Copies of dealer communications will be submitted as they are issued.
Manufacturer’s Campaign Number:
[Interim / Remedy] 21TB07/ 21TA07
Vehicle May Lose Motive Power While Driving – 2022 Toyota Prius & Prius Prime
2 Affected Products
Vehicles
9 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-21V734-6886.pdf 459.503KB
Recall Acknowledgement
RCAK-21V734-3682.pdf 645.199KB
Manufacturer Notices(to Dealers,etc) – Toyota Date: September 22, 2021 SAFETY RECALL 21TA07 (Interim Notice 21TB07)
RCMN-21V734-3706.pdf 324.093KB
September 22, 2021 DEFECT INFORMATION REPORT
RMISC-21V734-2408.pdf 159.937KB
Defect Notice 573 Report
RCLRPT-21V734-3711.PDF 215.557KB
Remedy Instructions and TSB
RCRIT-21V734-0297.pdf 1325.876KB
Manufacturer Notices(to Dealers,etc) – Toyota 21TA07_Dealer_Letter_Published_10.21.2021
RCMN-21V734-5384.pdf 1139.847KB
Recall Quarterly Report #1, 2021-4
RCLQRT-21V734-0626.PDF 211.161KB
Recall Quarterly Report #3, 2022-2
RCLQRT-21V734-6423.PDF 211.355KB
Recalls Documents
Reprogramming
Approved J2534 Devices only provide reprogramming capabilities and do not support diagnostic scantool functions. For full diagnostic capabilities, please consider TIS Techstream or Techstream Lite
Toyota, Scion, and Lexus ECMs can be reprogrammed with the TIS Techstream, Techstream Lite, Diagnostic Tester, or can also be reprogrammed using a Toyota validated J2534 interface. Vehicle recalibration requires the use of the following:
- TIS Professional Level Subscription
- Toyota Calibration Update Wizard software (installed along with Techstream Software)
- Personal Computer running Microsoft Windows XP/2000 or later operating system
Toyota strongly recommends USING ONLY VALIDATED INTERFACE DEVICES that appear on this list.
Toyota works closely with J2534 interface manufacturers to ensure that their hardware works safely and efficiently with our products. Every device listed on this page has been thoroughly tested and validated on Toyota, Scion, and Lexus vehicles.
It is important to understand that only the specific devices, firmware, DLLs and APIs listed here have been tested by Toyota. We do not recommend use of any other J2534 device, firmware, DLL or API that is not listed here. Changes to J2534 hardware/software is outside of Toyota's control; in some cases, changes made to device hardware/software can negatively impact reprogramming performance. Toyota makes every effort to continue to work with J2534 interface manufacturers to ensure continued product compatibility as our respective products evolve.
J2534 Approved Device Application Chart
| Device Name |
Supplier | Version | CUW Version |
Supported OS | ||
|---|---|---|---|---|---|---|
| Firmware* | DLL* | API* | ||||
| Flasher LT-Import | Bosch Diagnostics | 01.02.07 | 01.02.07 | 04.04 | 8.8 | B, C, D, E |
| Flasher PRO | Bosch Diagnostics | 01.09.18 | 01.09.18 | 04.04 | 8.8 | B, C, D, E |
| Mastertech VCI | Bosch Diagnostics | 13.0.75.27 | 2.0.75.27 | 04.04 | Testing in Progress | B, C, D, E |
|
VSI-2534 |
Dearborn Group | 1.112 | 2.05.22 | 04.04 | 8.10 | C, D |
| Drew Technologies | 01.09.18 | 01.09.18 | 04.04 | 8.8 | B, C, D, E | |
| Mongoose MFC | Drew Technologies | 01.02.07 | 01.02.07 | 04.04 | 8.8 | B, C, D, E |
| Drew Technologies | 1.1.12.0 | 1.1.12.0 | 04.04 | 8.16 | A, B, C, D | |
| Pass Thru Pro II | Snap-On | 01.09.18 | 01.09.18 | 04.04 | 8.8 | B, C, D, E |
*Original validated firmware/DLL versions may be superceded by the device manufacturer. Contact the device manufacturer if you are unable to find the versions listed above.
Supported Operating Systems
| A | Windows 8 (32-bit; 64-bit) |
| B | Windows 7 (32-bit; 64-bit) |
| C | Windows VISTA Home Basic, Home Premium, Business, Ultimate |
| D | Windows XP Pro SP1 or later |
| E | Windows 2000 SP2 or later |
For more information about the J2534 devices listed above, click on the vendor names. To report compatibility problems with listed hardware/software, please contact the device manufacturer.
Obtaining Calibration Files
The Flash Reprogramming Calibration CD is no longer available.
ECU Calibrations are now available for download directly from TIS. A valid TIS Professional Level subscription is required to access Calibration files. These files are compatible with the above mentioned scantools and J2534 interfaces. The Calibration page, located on the Diagnostics tab in the TIS site, contains all the most current vehicle calibration files, applicable Service Bulletins, and instructions for use. Select the following link for step by step instructions to access this page.
Note: Calibration Update Software is now included in the Techstream Software Installer. A valid TIS Professional Level subscription is required to download and install Techstream Software.
https://techinfo.toyota.com
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Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 IMPORTANT SAFETY RECALL (Remedy Notice) Certain 2022 Model Year Prius and Prius Prime Vehicles Vehicle May Lose Motive Power While Driving NHTSA Recall No. 21V-734 Dear <FirstName/LastName>: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2022 model year Prius and Prius Prime vehicles. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? In the involved vehicles, a software error can cause a control computer (hybrid vehicle ECU) to erroneously determine that it does not have the correct information about the transmission position if the position changes during a short window of time when the computer is checking this information. If this occurs, warning lights will illuminate and the hybrid system will shut down resulting in loss of motive power while driving. If the vehicle loses motive power while being driven at a higher speed, there could be an increased risk of a crash. What will Toyota do? Any authorized Toyota dealer will update the hybrid vehicle ECU software to correct the programming in the hybrid vehicle ECU’s shift monitoring logic FREE OF CHARGE. 21TA07 URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. What Should You Do? Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible. Your local Toyota dealer will be more than happy to answer any of your questions. To find a dealer near you, visit www.toyota.com/dealers. For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle. If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 a.m. to 8:00 p.m., Saturday 9:00 a.m. to 7:00 p.m., Eastern Time. This notice applies to your vehicle: VIN ABCDEFGH987654321 English version on front side Versión en inglés en el frente This is an important Safety Recall. The remedy should take approximately 45 minutes. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period. Are there any warnings that this condition exists? No. There are no warnings that this condition exists. However, if the condition occurs, the warning lights, shown below, may illuminate on the instrument panel cluster. NOTE: These lights can be illuminated for other reasons unrelated to this Safety Recall. What if you live in California and do not have this Safety Recall Campaign performed? The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of this FREE Safety Recall Campaign the California Air Resources Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have not had the Safety Recall Campaign completed. Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been completed during your vehicle registration renewal process. What if you have previously paid for repairs to your vehicle for this specific condition? If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns,” and click on “Submit Reimbursement Request.” Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below: Toyota Brand Engagement Center – TSR, Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc., P O Box 259001 – SSC/CSP Reimbursements, Plano, Texas 75025-9001 FAX: 310-381-7756 Please refer to the attached Reimbursement Checklist for required documentation details. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA Electric power steering system warning light (yellow) PSC warning light Malfunction indicator lamp Brake system warning light (yellow) Master warning light Slip indicator light CHECK Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 RETIRO DE SEGURIDAD IMPORTANTE (Aviso de Remedio) Ciertos Vehículos Prius y Prius Prime de año Modelo 2022 El Vehículo Puede Perder Energía Motriz al Conducir Retiro de Seguridad NHTSA No. 21V-734 Estimado (nombre/apellido del cliente): Se le envía esta notificación de acuerdo con la Acta Nacional de Tráfico y Seguridad de Vehîculos Motorizados. Toyota ha decidido que existe un defecto, que se relaciona con la seguridad de los vehículos de motor en ciertos vehículos Prius y Prius Prime de año 2022. Usted recibió esta notificación porque nuestros registros, que se basan principalmente en los datos del estado de registro y de título, indican que usted es el propietario actual. ¿Cuál es la condición? En los vehículos involucrados, un error de programa puede ocasionar que una computadora de control (ECU del vehículo híbrido) determine erróneamente que no tiene la información correcta sobre la posición de la transmisión si la posición cambia durante un lapso de tiempo corto cuando la computadora está verificando esta información. Si esto ocurre, las luces de advertencia se iluminarán y el sistema híbrido se apagará lo cual da como resultado la pérdida de energía motriz al conducir. Si el vehículo pierde energía motriz mientras se conduce a altas velocidades, podría haber un aumento en el riesgo de un choque. ¿Qué hará Toyota? Cualquier concesionario Toyota autorizado actualizará SIN CARGO el programa ECU del vehículo híbrido para corregir la programación en la lógica de monitoreo de cambios de la ECU del vehículo híbrido. 21TA07 English version on front side Versión en inglés en el frente RETIRO DE SEGURIDAD URGENTE Este es un Retiro de Seguridad importante. El remedio se realizará SIN CARGO para usted. Esta notificación aplica a su vehículo: VIN ABCDEFGH987654321 ¿Qué Debe Hacer? Comuníquese con cualquier concesionario Toyota autorizado para programar una cita para que realicen el remedio tan pronto como sea posible. Su concesionario Toyota local responderá con gusto todas sus preguntas. Para encontrar un concesionario cerca de usted, visite www.toyota.com/dealers. Si desea más información sobre este y otros Retiros de Seguridad, incluyendo las preguntas frecuentes, visite www.toyota.com/recall. Ingrese el número de identificación de su vehículo de 17 dígitos (VIN) indicado arriba para revisar la información específica de su vehículo. Si requiere más asistencia, puede comunicarse con el Centro de Compromiso con la Marca Toyota llamando al 1-888-270-9371, de lunes a viernes, de 8:00 a.m. a 8:00 p.m. y los sábados de 9:00 a.m. a 7:00 p.m., Hora del Este. Este es un Retiro de Seguridad importante. El remedio debe tomar aproximadamente 45 minutos. Sin embargo, dependiendo de la programación de trabajo del concesionario, tal vez sea necesario tener disponible su vehículo por más tiempo. ¿Existen algunas advertencias de que esta condición existe? No. No existen advertencias de que esta condición existe. Sin embargo, si la condición ocurre, las luces de advertencia mostradas a continuación pueden iluminarse en el panel de instrumentos. NOTA: Estas luces se pueden iluminar por otras razones que no están relacionadas con este Retiro de Seguridad. ¿Qué pasa si vive en California y no se ha realizado este Retiro de Seguridad? El estado de California requiere que se completen las Campañas de Retiro de Seguridad / Campañas de Servicio sobre piezas relacionadas con emisiones antes de renovar el registro del vehículo. Además, el estado requiere que cada vehículo debe pasar una prueba de emisiones (Verificación de SMOG) cada dos años y antes de que se venda. Si no se completa esta Campaña de Retiro de Seguridad GRATUITA, la Junta de Recursos de Aire de California (CARB, por sus siglas en Inglés) no permitirá que se registre su vehículo. Los reglamentos del estado de California requieren que Toyota proporcione al Departamento de Vehículos de Motor un registro de todos los vehículos a los que no se les ha completado la Campaña de Retiro de Seguridad. Su concesionario Toyota le proporcionará un formulario de comprobante de corrección del Retiro de Seguridad de Emisiones de Vehículos después de que se complete la campaña. Asegúrese de conservar este formulario, porque el DMV puede requerir que usted proporcione un comprobante de que se completó la campaña durante el proceso de renovación del registro de su vehículo. ¿Qué pasa si anteriormente pagó reparaciones a su vehículo por esta condición específica? Si anteriormente pagó reparaciones a su vehículo por esta condición específica antes de recibir esta carta, usted puede ser elegible para el reembolso. Para que se considere su reembolso, envíe una copia de los detalles de su reparación (por ejemplo, una orden de reparación), comprobante de pago e información de propiedad al portal de autoservicio en línea de Toyota. Ingrese en su cuenta de propietarios de Toyota en https:/www.toyota.com/owners/, haga clic en la pestaña “Resources” (Recursos), seleccione “Safety Recalls and Service Campaigns” (Retiros de Seguridad y Campañas de Servicio) y haga clic en “Submit Reimbursement Request” (Enviar solicitud de reembolso). Como alternativa, si prefiere enviar esta información por correo postal o por fax para que le consideren el reembolso, utilice el domicilio o número de fax que aparece a continuación: Toyota Brand Engagement Center – TSR, Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc., P O Box 259001 – SSC/CSP Reimbursements, Plano, Texas 75025-9001 FAX: 310-381-7756 Remítase a la lista de verificación de reembolsos anexa para conocer los detalles de los documentos requeridos. ¿Qué pasa si usted no es el propietario o el operador de este vehículo? Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del retiro de seguridad debe enviar una copia del aviso al arrendatario en menos de diez días. Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta. Si quisiera actualizar la propiedad de su vehículo o la información de contacto, por favor visite https://www.toyota.com/recall/update-info-toyota. Necesitará el número de identificación del vehículo (VIN) completo de 17 dígitos para ingresar la nueva información. Si cree que el concesionario o Toyota no ha cumplido o no ha podido remediar el defecto en un plazo razonable o sin cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, o llamar a la Línea Directa de Seguridad del Vehículo al 1-888-327-4236 (TTY: 1-800-424-9153), o visite https://www.safercar.gov. Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos. Lamentamos sinceramente cualquier inconveniente que este problema le pudo haber ocasionado. Muchas gracias por conducir un Toyota. Atentamente, Toyota Motor Sales, USA Luz de advertencia del sistema de la servodirección (amarillo) Luz de advertencia del PSC Luz indicadora de fallas Luz de advertencia del sistema de frenos (amarillo) Luz de advertencia maestra Luz indicador de deslizamiento CHECK
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© 2021 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: October 21, 2021 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY RECALL 21TA07 (Remedy Notice) Certain 2022 Model Year Prius and Prius Prime Vehicles Vehicle May Lose Motive Power While Driving NHTSA Recall No. 21V-734 Years / Model Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory 2022 / Prius Early June 2021 – Early August 2021 6,400 220 2022 / Prius Prime 2,100 30 STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details. On September 22, 2021, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2022 model year Prius and Prius Prime vehicles Condition In the involved vehicles, a software error can cause a control computer (hybrid vehicle ECU) to erroneously determine that it does not have the correct information about the transmission position if the position changes during a short window of time when the computer is checking this information. If this occurs, warning lights will illuminate and the hybrid system will shut down resulting in loss of motive power while driving. If the vehicle loses motive power while being driven at a higher speed, there could be an increased risk of a crash. Remedy Any authorized Toyota dealer will update the hybrid vehicle ECU software to correct the programming in the hybrid vehicle ECU’s shift monitoring logic FREE OF CHARGE. Covered Vehicles There are approximately 8,500 vehicles covered by this Safety Recall. None of the vehicles covered by this Safety Recall were distributed to Puerto Rico. S a f e t y R e c a l l 2 1 T A 0 7 – D – P a g e | 2 © 2021 Toyota Motor Sales, USA Owner Letter Mailing Date Toyota will notify owners by late November 2021. A sample of the owner notification letter has been included for your reference. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. Dealer Inventory Procedures New Vehicles in Dealership Inventory There are approximately 250 vehicles in new dealer inventory as of September 21, 2021. Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: • New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied. • Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. S a f e t y R e c a l l 2 1 T A 0 7 – D – P a g e | 3 © 2021 Toyota Motor Sales, USA Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Pre-Owned Vehicles in Dealer Inventory To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of the email state “Disclosure Form 21TA07” and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC). Part Number Description Quantity 00411-140003 Inspection Mirror Hang Tag 25 Per Pack S a f e t y R e c a l l 2 1 T A 0 7 – D – P a g e | 4 © 2021 Toyota Motor Sales, USA Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Head Unit Notifications Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Safety Recall are requested to schedule an appointment with their authorized dealer to have this Safety Recall completed. When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Safety Recall. The prompt will contain options to ‘Snooze’ or to ‘View’ the message. If a customer chooses ‘Snooze’, the message will continue to reappear every 20 minutes until the customer chooses ‘View’. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Safety Recall completed. The message will completely clear from the vehicle once the following conditions are met: The Safety Recall is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens weekly. Owners who receive a head unit notification after having this Safety Recall completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Salvage Title Vehicles Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Ed Hellwig (469) 292-1165 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. S a f e t y R e c a l l 2 1 T A 0 7 – D – P a g e | 5 © 2021 Toyota Motor Sales, USA Technician Training Requirements The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels: • T623 – Toyota Electrical Circuit Diagnosis Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times. Remedy Procedures Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment. Repair Quality Confirmation The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery. Parts Recovery Procedures All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes. To help minimize dealer storage challenges, Toyota recommends that dealers: • File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota. • Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly. Refer to Warranty Policies 9.3 and 9.6 for additional details. S a f e t y R e c a l l 2 1 T A 0 7 – D – P a g e | 6 © 2021 Toyota Motor Sales, USA Vehicles Emission Recall Proof of Correction Form (California only) As this Safety Recall includes emission related parts, California dealers are requested to fill out the Vehicle Emissions Recall – Proof of Correction form after repairs have been completed. The vehicle owner may require this form for vehicle registration renewal. It is important to note that the forms are an official state document and blank forms must be secured to prevent misuse. Booklets can be ordered from the MDC (material number 00410-92007). Please complete the form and provide it to the owner. The first non-completed VINs will be submitted to the California state DMV by early May 2022. If the vehicle owner’s warranty claim will not be processed and paid prior to this date, please be sure to complete a form and provide it to a California owner. Warranty Reimbursement Procedures Loaner Vehicle or Alternative Transportation Reimbursement Procedure Until the remedy is available, customers who are uncomfortable driving their vehicle during the interim phase may receive a loaner vehicle or alternative transportation through Toyota Rent-A-CAR (TRAC) can be claimed for up to $42.00 per day. Op Code Submit under 21TB07 Description TB7RT1 Vehicle Rental 1-30 Days TB7RT2 Vehicle Rental 31-45 Days NOTE: • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. • Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP). • Dealers will be allowed to file these Op Codes until January 18, 2022. After that date, no claims for alternative transportation reimbursement will be accepted. S a f e t y R e c a l l 2 1 T A 0 7 – D – P a g e | 7 © 2021 Toyota Motor Sales, USA Warranty Reimbursement Procedure No further action required Not Covered Covered Campaign complete. Return the vehicle to the customer. NoVerify Vehicle Eligibility1. Confirm vehicle VIN matches RO2. Check Vehicle Inquiry System for campaign eligibility Perform Health Check Is an updated available for the Hybrid Control System? Update the Hybrid Control CID’s Yes Perform verification Health Check and clear any DTC’s Op Code Description Flat Rate Hours 21TA17 Reprogram – Hybrid System ECU 0.7 • The flat rate times include 0.1 hours for administrative cost per unit for the dealership. • In the rare case that the ECU contains the latest calibration ID (no software update needed), use opcode 21TA17. Claim Filing Accuracy and Correction Requests It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim. Customer Reimbursement Reimbursement consideration instructions will be included in the owner letter. S a f e t y R e c a l l 2 1 T A 0 7 – D – P a g e | 8 © 2021 Toyota Motor Sales, USA Campaign Designation / Phase Decoder 1919 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaign is Launched19TA01TT = Toyota L = Lexus Vehicle Make AA = Safety Recall Remedy B = Safety Recall Interim C = Special Service Campaign D = Limited Service Campaign E = Customer Support Program F = Emissions Recall(May use other characters in unique cases)Field Action Category and Phase0101 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. FAQ Page 1 of 3 © 2021 Toyota Motor Sales, USA SAFETY RECALL 21TA07 (Remedy Notice) Certain 2022 Model Year Prius and Prius Prime Vehicles Vehicle May Lose Motive Power While Driving NHTSA Recall No. 21V-734 Frequently Asked Questions Original Publication Date: October 21, 2021 Q1: What is the condition? A1: In the involved vehicles, a software error can cause a control computer (hybrid vehicle ECU) to erroneously determine that it does not have the correct information about the transmission position if the position changes during a short window of time when the computer is checking this information. If this occurs, warning lights will illuminate and the hybrid system will shut down resulting in loss of motive power while driving. If the vehicle loses motive power while being driven at a higher speed, there could be an increased risk of a crash. FAQ Page 2 of 3 © 2021 Toyota Motor Sales, USA Q2: Are there any warnings that this condition exists? A2: No. There are no warnings that this condition exists. However, if the condition occurs, the warning lights, shown below, may illuminate on the instrument panel cluster. Malfunction indicator lamp Electric power steering system warning light (Red/yellow) PSC warning light Slip indicator light Brake system warning light (yellow) Master warning light NOTE: These lights can be illuminated for other reasons unrelated to this Safety Recall. Q3: What is Toyota going to do? A3: Toyota will send an owner notification by first class mail requesting owners to make an appointment with their authorized Toyota dealer to update the hybrid vehicle ECU software to correct the programming in the hybrid vehicle ECU’s shift monitoring logic FREE OF CHARGE. FAQ Page 3 of 3 © 2021 Toyota Motor Sales, USA NOTE (Customers who live in the state of California) The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of this FREE Safety Recall, the California Air Resources Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have not had the Safety Recall completed. Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been completed during your vehicle registration renewal process. Q4: Which and how many vehicles are covered by this Safety Recall? A4: There are approximately 8,500 vehicles covered by this Safety Recall. Model Name UIO Model Year Production Period Prius 6,400 2022 Early June 2021 – Early August 2021 Prius Prime 2,100 Q4a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.? A4a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety Recall. Q5: How long will the repair take? A5: The repair should take approximately 45 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time. Q6: What if I previously paid for repairs related to this Safety Recall? A6: Reimbursement consideration instructions will be provided in the owner letter. Q7: How does Toyota obtain my mailing information? A7: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q8: What if I have additional questions or concerns? A8: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. TOYOTA This notice applies to your vehicle: [VIN] URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. IMPORTANT SAFETY RECALL (Remedy Notice) Certain 2022 Model Year Prius and Prius Prime Vehicles Vehicle May Lose Motive Power While Driving NHTSA Recall No. 21V-734 Dear (customer’s First/Last name) This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2022 model year Prius and Prius Prime vehicles. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? In the involved vehicles, a software error can cause a control computer (hybrid vehicle ECU) to erroneously determine that it does not have the correct information about the transmission position if the position changes during a short window of time when the computer is checking this information. If this occurs, warning lights will illuminate and the hybrid system will shut down resulting in loss of motive power while driving. If the vehicle loses motive power while being driven at a higher speed, there could be an increased risk of a crash. What should you do? Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible. Your local Toyota dealer will be more than happy to answer any of your questions. To find a dealer near you, visitwww.toyota.com/dealers. For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall.Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle. If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. What will Toyota do? Any authorized Toyota dealer will update the hybrid vehicle ECU software to correct the programming in the hybrid vehicle ECU’s shift monitoring logic FREE OF CHARGE. SAMPLE This is an important Safety Recall The remedy should take approximately 45 minutes. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period. Are there any warnings that this condition exists? No. There are no warnings that this condition exists. However, if the condition occurs, the warning lights, shown below, may illuminate on the instrument panel cluster. Malfunction indicator lamp Electric power steering system warning light (yellow) PSC warning light Slip indicator light Brake system warning light (yellow) Master warning light NOTE: These lights can be illuminated for other reasons unrelated to this Safety Recall. What if you live in California and do not have this Safety Recall Campaign performed? The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of this FREE Safety Recall Campaign the California Air Resources Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have not had the Safety Recall Campaign completed. Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been completed during your vehicle registration renewal process. SAMPLE What if you have previously paid for repairs to your vehicle for this specific condition? If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns”, and click on “Submit Reimbursement Request”. Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below: Toyota Brand Engagement Center – TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 FAX: 310-381-7756 Please refer to the attached Reimbursement Checklist for required documentation details. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA SAMPLE © 2021 Toyota Motor Sales, USA – Version 3a TOYOTA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM This form is not applicable for new vehicles in dealership inventory and TCUV units. This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available. Customer Signature Toyota recommends that you register with the Toyota Owners Community at https://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN). Model Model Year Customer Information Customer Name Customer Email Customer Address Home Phone # Mobile Phone # Date Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371. Dealer Information Dealer Name/Address Dealer Code Dealer Phone Number Dealer Staff Name Dealer Staff Signature VIN Campaign Code
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© 2021 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: September 22, 2021 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY RECALL 21TA07 (Interim Notice 21TB07) Certain 2022 Model Year Prius and Prius Prime Vehicles Vehicle May Lose Motive Power While Driving Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory 2022 / Prius Early June 2021 – Early August 2021 6,400 220 2022 / Prius Prime 2,100 30 STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details. On September 22, 2021, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2022 model year Prius and Prius Prime vehicles Condition In the involved vehicles, a software error can cause a control computer (hybrid vehicle ECU) to erroneously determine that it does not have the correct information about the transmission position if the position changes during a short window of time when the computer is checking this information. If this occurs, warning lights will illuminate and the hybrid system will shut down resulting in loss of motive power while driving. If the vehicle loses motive power while being driven at a higher speed, there could be an increased risk of a crash. Remedy Toyota is currently preparing the remedy. When the remedy is available, any authorized Toyota dealer will update the hybrid vehicle ECU software to correct the programming in the hybrid vehicle ECU’s shift monitoring logic FREE OF CHARGE. Covered Vehicles There are approximately 8,500 vehicles covered by this Safety Recall. None of the vehicles covered by this Safety Recall were distributed to Puerto Rico. S a f e t y R e c a l l 2 1 T A 0 7 ( I n t e r i m 2 1 T B 0 7 ) – D – P a g e | 2 © 2021 Toyota Motor Sales, USA Owner Letter Mailing Date Toyota will notify owners by late November 2021. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealer Inventory Procedures New Vehicles in Dealership Inventory There are approximately 250 vehicles in new dealer inventory as of September 21, 2021. Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: • New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied. • Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. S a f e t y R e c a l l 2 1 T A 0 7 ( I n t e r i m 2 1 T B 0 7 ) – D – P a g e | 3 © 2021 Toyota Motor Sales, USA Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Pre-Owned Vehicles in Dealer Inventory Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Toyota. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of the email, state “Disclosure Form 21TA07” and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. n for newly launched campaigns. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC). Part Number Description Quantity 00411-140003 Inspection Mirror Hang Tag 25 Per Pack S a f e t y R e c a l l 2 1 T A 0 7 ( I n t e r i m 2 1 T B 0 7 ) – D – P a g e | 4 © 2021 Toyota Motor Sales, USA Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Salvage Title Vehicles Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Ed Hellwig (469) 292-1165 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. Warranty Reimbursement Procedures Loaner Vehicle or Alternative Transportation Reimbursement Procedure Until the remedy is available, customers who are uncomfortable driving their vehicle during the interim phase may receive a loaner vehicle or alternative transportation through Toyota Rent-A-CAR (TRAC) which may be claimed for up to $42.00 per day. Op Code Description TB7RT1 Vehicle Rental 1-30 Days TB7RT2 Vehicle Rental 31-45 Days NOTE: • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. • Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP). S a f e t y R e c a l l 2 1 T A 0 7 ( I n t e r i m 2 1 T B 0 7 ) – D – P a g e | 5 © 2021 Toyota Motor Sales, USA Claim Filing Accuracy and Correction Requests It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim. Customer Reimbursement Reimbursement consideration instructions will be included in the owner letter. Campaign Designation / Phase Decoder 1919 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaign is Launched19TA01TT = Toyota L = Lexus Vehicle Make AA = Safety Recall Remedy B = Safety Recall Interim C = Special Service Campaign D = Limited Service Campaign E = Customer Support Program F = Emissions Recall(May use other characters in unique cases)Field Action Category and Phase0101 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. FAQ Page 1 of 3 © 2021 Toyota Motor Sales, USA SAFETY RECALL 21TA07 (Interim Notice 21TB07) Certain 2022 Model Year Prius and Prius Prime Vehicles Vehicle May Lose Motive Power While Driving Frequently Asked Questions Original Publication Date: September 22, 2021 Q1: What is the condition? A1: In the involved vehicles, a software error can cause a control computer (hybrid vehicle ECU) to erroneously determine that it does not have the correct information about the transmission position if the position changes during a short window of time when the computer is checking this information. If this occurs, warning lights will illuminate and the hybrid system will shut down resulting in loss of motive power while driving. If the vehicle loses motive power while being driven at a higher speed, there could be an increased risk of a crash. FAQ Page 2 of 3 © 2021 Toyota Motor Sales, USA Q2: Are there any warnings that this condition exists? A2: No. There are no warnings that this condition exists. However, if the condition occurs, the warning lights, shown below, may illuminate on the instrument panel cluster. Malfunction indicator lamp Electric power steering system warning light (yellow) PSC warning light Slip indicator light Brake system warning light (yellow) Master warning light NOTE: These lights can be illuminated for other reasons unrelated to this Safety Recall. Q3: What is Toyota going to do? A3: Toyota is currently preparing the remedy. When the remedy is available, Toyota will send an owner notification by first class mail requesting owners to make an appointment with their authorized Toyota dealer to update the hybrid vehicle ECU software to correct the programming in the hybrid vehicle ECU’s shift monitoring logic FREE OF CHARGE. Q4: When will the remedy become available? A4: Toyota is currently preparing the remedy. At this time, Toyota estimates that the remedy will be available by late November 2021. FAQ Page 3 of 3 © 2021 Toyota Motor Sales, USA Q5: Which and how many vehicles are covered by this Safety Recall? A5: There are approximately 8,500 vehicles covered by this Safety Recall. Model Name UIO Model Year Production Period Prius 6,400 2022 Early June 2021 – Early August 2021 Prius Prime 2,100 Q5a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.? A5a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety Recall. Q6: What if I previously paid for repairs related to this Safety Recall? A6: Reimbursement consideration instructions will be provided in the owner letter. Q7: How does Toyota obtain my mailing information? A7: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q8: What if I have additional questions or concerns? A8: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. © 2021 Toyota Motor Sales, USA – Version 3a TOYOTA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM This form is not applicable for new vehicles in dealership inventory and TCUV units. This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available. Customer Signature Toyota recommends that you register with the Toyota Owners Community at https://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN). Model Model Year Customer Information Customer Name Customer Email Customer Address Home Phone # Mobile Phone # Date Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371. Dealer Information Dealer Name/Address Dealer Code Dealer Phone Number Dealer Staff Name Dealer Staff Signature VIN Campaign Code
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-734 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Toyota Motor Engineering & Manufacturing Submission Date : SEP 23, 2021 NHTSA Recall No. : 21V-734 Manufacturer Recall No. : 21TB07 / 21TA07 Manufacturer Information : Manufacturer Name : Toyota Motor Engineering & Manufacturing Address : 6565 Headquarters Drive Plano TX 75024 Company phone : 1-800-331-4331 Population : Number of potentially involved : 8,411 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Toyota Prius Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) This issue only affects vehicles equipped with a hybrid vehicle ECU that contains the programming error described in this report. Other Toyota or Lexus vehicles sold in the U.S. are not equipped with those hybrid vehicle ECUs. Note: 100% of the involved vehicles contain a hybrid vehicle ECU with the programming error described in this report. Whether the issue, in each case, will actually lead to a hybrid system shut down while driving at higher speeds depends on whether the driver shifts the transmission such that the shifter position status signal happens to change during an approximately 0.1 millisecond window and the vehicle operating conditions at that time. Production Dates : JUN 01, 2021 – AUG 02, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-734 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2022-2022 Toyota Prius Prime Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) This issue only affects vehicles equipped with a hybrid vehicle ECU that contains the programming error described in this report. Other Toyota or Lexus vehicles sold in the U.S. are not equipped with those hybrid vehicle ECUs. Note: 100% of the involved vehicles contain a hybrid vehicle ECU with the programming error described in this report. Whether the issue, in each case, will actually lead to a hybrid system shut down while driving at higher speeds depends on whether the driver shifts the transmission such that the shifter position status signal happens to change during an approximately 0.1 millisecond window and the vehicle operating conditions at that time. Production Dates : JUN 01, 2021 – AUG 03, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The subject vehicles are equipped with a hybrid vehicle ECU which, among other tasks, validates a signal reporting the transmission shift position by checking that the signal status remains consistent within an approximately 0.1 millisecond window during each check. Due to incorrect programming for this task, the hybrid vehicle ECU can incorrectly determine that this signal is erroneous if the shifter position status happens to change during this approximately 0.1 millisecond window. If this occurs, warning lights will illuminate and the hybrid system will shut down, resulting in loss of the motive power. If the vehicle loses motive power while being driven at a higher speed, there could be an increased risk of a crash. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the vehicle loses motive power while being driven at a higher speed, there could be an increased risk of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 21V-734 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Computer, Hybrid Vehicle Control Component Description : Hybrid Vehicle ECU Component Part Number : 89981-47U30 Component Name 2 : Computer, Hybrid Vehicle Control Component Description : Hybrid Vehicle ECU Component Part Number : 89981-47U40 Component Name 3 : Computer, Hybrid Vehicle Control Component Description : Hybrid Vehicle ECU Component Part Number : 89981-47U50 Component Name 4 : Computer, Hybrid Vehicle Control Component Description : Hybrid Vehicle ECU Component Part Number : 89981-47S90 Supplier Identification : Component Manufacturer Name : DENSO CORPORATION Address : 1-1, Showa-cho Kariya-city, Aichi-pref. Foreign States 448-8661 Country : Japan Chronology : Please see the attached Part 573 Defect Information Report for the full chronology. Part 573 Safety Recall Report 21V-734 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : All known owners of the subject vehicles will be notified by first class mail to return their vehicles to a Toyota dealer. For all involved vehicles, dealers will update the hybrid vehicle ECU software to correct the programming in the hybrid vehicle ECU’s shift monitoring logic. As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notifications to owners of the affected vehicles will occur by November 20, 2021. A copy of the draft owner notification will be submitted as soon as it is available. Notifications to distributors/dealers will be sent on September 22, 2021. Copies of dealer communications will be submitted as they are issued. Planned Dealer Notification Date : SEP 22, 2021 – SEP 22, 2021 Planned Owner Notification Date : NOV 20, 2021 – NOV 20, 2021 * NR – Not Reported
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