21TA09 Possible Sudden Loss of Braking Assist – 2018-2019 Toyota Camry

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Toyota Motor Sales, U.S.A., Inc. Owner Notification Processing Center No General Correspondence P.O.Box 4713, Trenton,NJ 08650 SAFETY RECALL NOTICE (Interim Notice) Certain 2018–2019 Model Year Camry Vehicles Sudden Loss of Power Braking Assist May Occur PLEASE READ THIS IMPORTANT INFORMATION PRESORTED FIRST CLASS MAIL U.S. POSTAGE PAID ISPM 21TB09

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© 2020 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: May 5, 2022 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY RECALL 21TA09 (Remedy Notice) **UPDATED Dealer Letter and Technical Instructions Available on TIS** Certain 2018-2019 Model Year Camry Sudden Loss of Power Braking Assist May Occur NHTSA Recall No. 21V-890 • Safety Recall 21TA09 remedy Dealer Letter and Technical Instructions now available on TIS. Refer to the Dealer Letter or Technical Instructions on TIS for additional information. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC.

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TOYOTA Toyota Motor North America, Inc. Vehicle Safety & Compliance Liaison Office Mail Stop: W4-2D 6565 Headquarters Drive Plano, TX 75024 November 17, 2021 DEFECT INFORMATION REPORT 1. Vehicle Manufacturer Name: Toyota Motor Corporation [“TMC”] 1, Toyota-cho, Toyota-city, Aichi-pref., 471-8571, Japan Toyota Motor Manufacturing, Kentucky, Inc. [“TMMK”] 1001 Cherry Blossom Way, Georgetown, KY, 40324 Affiliated U.S. Sales Company: Toyota Motor North America, Inc. [“TMNA”] 6565 Headquarters Drive, Plano, TX 75024 Manufacturer of Vane Cap: TAIHO KOGYO CO., LTD 3-65, Midorigaoka, Toyota-city, Aichi-pref., 471-0838, Japan Phone: +81-565-28-2225 Country of Origin: Japan 2. Identification of Involved Vehicles and Affected Components: Based on production records, we have determined the involved vehicle population as in the table below. Make/Car Line Model Year Manufacturer Production Period Toyota / Camry 2018-2019 TMC TMMK January 16, 2017 through September 13, 2018 Applicability Part Number Part Name Component Description MY2018-2019 Toyota Camry 29300-25010 29300-F0010 Pump Assy, Vacuum Vacuum Pump Note: (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) Other Toyota or Lexus vehicles sold in the U.S. use a different vacuum pump design, or the same vacuum pump containing a different vane cap material. Toyota or Lexus hybrid vehicles sold in the U.S. are not equipped with a vacuum pump. 3. Total Number of Vehicles Potentially Involved: 227,490 4. Percentage of Vehicles Estimated to Actually Contain the Defect: 100% of the involved vehicles contain a vacuum pump with a vane cap of inappropriate material described in this report. Whether the issue, in each case, will actually lead to a sudden loss of brake assist while driving depends on the driving conditions such as frequent braking and/or long periods of idling. 5. Description of Problem: The subject vehicles use a specific mechanical vacuum pump and a brake booster to provide power brake assist to the driver. This vacuum pump contains a vane that rotates inside the pump body to supply vacuum to the brake booster. A cap on each end of the vane helps the vane maintain contact with the pump body as it rotates. Due to the material of these caps, the caps may prematurely wear when the vehicle is operated under certain driving conditions such as frequent braking and/or long periods of idling. After sufficient wear, a cap can become stuck between the vane and the pump housing, breaking it, and potentially breaking other components inside and/or connected to the pump. If this occurs, the vacuum pump would no longer supply vacuum to the brake booster. Continued application of the service brakes thereafter can deplete the amount of brake assist remaining in the brake booster. The driver may observe increased braking effort and an audible and visual warning. While the service brakes remain operational with a broken vane cap, depending on the brake application by the driver, brake performance could be suddenly reduced prior to any warnings. A sudden loss of braking assist while driving could increase the risk of a crash. 6. Chronology of Principal Events: September 2019 – June 2020 In late September 2019, Toyota received a report from a dealer in the U.S. market on a 2018MY Toyota Camry equipped with a 4-cylinder A25A engine where it was reported that the brake pedal felt hard and the vehicle was difficult to stop. The field report indicated that no DTC was observed, but the vacuum pump gear had seized, and the end of the exhaust camshaft had broken off. Toyota recovered the parts and sent them to the supplier in Japan for further inspection and evaluation. From the part inspection, it was observed that a piece of the vane cap had broken off and was found lodged between the vane and the pump body. After further evaluation with the supplier, signs of wear were observed on the vane cap at the location where it contacts the vane inside the vacuum pump. (Vane cap wear is not unexpected during normal operation of the vacuum pump over time, as the vane cap moves/slides on the vane while rotating inside the vacuum pump; Toyota specifies maintenance inspection(s) for vacuum pump operation.) Additionally, the supplier reviewed their manufacturing process history and records, and found that there were no manufacturing change points or abnormalities that may have contributed to the premature wear of the vane cap in the field vehicle. The supplier also reviewed sample parts from the same lot number of the affected vane cap and found no abnormalities in the parts. By December, Toyota had received four additional reports and continued to recover the parts from those vehicles for inspection and evaluation of the vacuum pumps. Toyota continued to sporadically receive additional reports and continued to inspect the recovered parts from the field. After analyzing the additional recovered parts, Toyota identified that the molecular weight of the vane cap was smaller for the recovered parts. Toyota hypothesized that vane caps from the failed parts may degrade due to the thermal loading, resulting in premature wear during operation. In April, 2020 Toyota began duplication testing on the vacuum pump operation with high temperatures. Toyota was investigating the run time versus wear on the vane cap. By June, the thermal load testing had concluded, and the results of the investigation found that the wear amount on the vane caps did not reach a level that would cause the vane cap to contact the rotor edge inside the vacuum pump or contact the pump body and cause the vane cap breakage. Toyota was unable to duplicate the condition observed in the parts from the field through this testing. At this time Toyota believed that thermal loading was not a contributing factor to the premature wear of the vane cap. July 2020- June 2021 In failed vacuum pumps with broken vane caps recovered from the field, Toyota had observed large differences in the wear amounts on the vane caps even for vehicles with similar mileage. As a result, Toyota began preparations to collect vehicle driving history from vehicles in the field. Toyota planned to target customers who had previously experienced a failure of the vacuum pump or had previously experienced a vacuum pump replacement. Unfortunately, due to the lack of availability of the data logging equipment and additional shipping delays, preparation for the activity was unable to be completed until November 2020. Additionally, due to impacts from COVID-19, Toyota was unable to get some customers to come to the dealers during this period or obtain owner consent to track their driving history. In December 2020, Toyota began the installation of the data logging equipment into customer vehicles to begin gathering vehicle driving history. Based on Toyota’s test criteria to understand driving history of these vehicles, it took approximately six months to gather a sufficient amount of driving data necessary for the evaluation. Due to the aforementioned lack of availability of equipment, Toyota could only gather data from a few customer vehicles at a time. Each vehicle had to drive for approximately two months in order to obtain a sufficient amount of driving data for analysis. In June 2021, the collection of customer driving history was nearly complete, and some initial data had been sent for evaluation. Meanwhile, during a review of other field information, Toyota recognized the broad range of allegations (e.g., noise, warning messages, braking performance issues, pedal feel, etc.) that had been received and that the timing and progression of those indicators was unknown. As a result, Toyota decided to conduct duplication testing to understand the performance of a worn vane cap on a vehicle. July 2021- October 2021 In July, the driver history data collection had been completed, and the vacuum pumps from those vehicles in the driving study were recovered and sent for evaluation. Toyota began to analyze the data, looking at various driving conditions in an attempt to understand how much load the vacuum pump was experiencing. Additionally, in July Toyota started to recover parts to conduct the aforementioned duplication testing. After a review of the recovered parts, Toyota determined that none of the parts had enough wear to evaluate a potential failure during testing. As a result, Toyota produced special testing vane caps that had material intentionally removed (machined out) to simulate wear on the vane caps. In late October, after reviewing the test results and the recovered vehicle driving history data and data modeling, Toyota observed that the vane caps exhibited a larger amount of wear if the vehicle experienced more frequent braking or long periods of engine idling. Frequent braking and long idling could apply more load on the vane cap than vehicles with less frequent braking or less idling periods, leading to premature wear of the vane cap. After sufficient wear, a cap can become stuck between the vane and the pump housing, breaking it, and potentially breaking other components inside and/or connected to the pump. If this occurs, the vacuum pump would no longer supply vacuum to the brake booster. In addition, broken cap could cause the vane or the connecting portion between the pump rotor and exhaust camshaft to break. Continued application of the brakes could lead to an illumination of warnings, an audible chime, and can deplete the amount of brake assist remaining in the brake booster. Depending on the brake application by the driver, brake performance could be suddenly reduced prior to any warnings. A sudden loss of braking assist while driving could increase the risk of a crash. November 11, 2021 Based on the results of the above investigation, Toyota decided to conduct a voluntary safety recall campaign. As of October 26, 2021 based on a diligent review of records, Toyota’s best engineering judgment is that there is 14 field technical reports (received between October 25, 2019 and October 26, 2021) and 61 unverified warranty claims (received between June 14, 2018 and September 20, 2021) that have been received from U.S. sources that relate or may relate to this condition and which were considered in the decision to submit this report. 7. Description of Corrective Repair Action: All known owners of the subject vehicles will be notified by first class mail to return their vehicles to a Toyota dealer. For all involved vehicles, Toyota dealers will inspect the vacuum pump and repair or replace it, free of charge to customers. Reimbursement Plan for pre-notification remedies The owner letter will instruct vehicle owners who have paid to have this condition remedied prior to this campaign to seek reimbursement pursuant to Toyota’s General Reimbursement Plan. 8. Recall Schedule: Notifications to owners of the affected vehicles will occur by January 16, 2022. A copy of the draft owner notification will be submitted as soon as it is available. 9. Distributor/Dealer Notification Schedule: Notifications to distributors/dealers will be sent on November 17, 2021. Copies of dealer communications will be submitted as they are issued. 10. Manufacturer’s Campaign Number: [Interim / Remedy] 21TB09 / 21TA09

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Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 IMPORTANT SAFETY RECALL (Interim Notice) Certain 2018–2019 Model Year Camry Vehicles Sudden Loss of Power Braking Assist May Occur NHTSA Recall No. 21V-890 Dear <FirstName/LastName>: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2018–2019 model year Camry vehicles. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The subject vehicles have a system that provides power brake assist when the driver depresses the brake pedal. Specific components in a part of this system can prematurely wear and could lead to a sudden loss of power braking assist. Non-power assisted braking will remain functional. However, a sudden loss of power braking assist while driving could increase the risk of a crash. What will Toyota do? Toyota is currently preparing the remedy for this issue. When the remedy is available, Toyota dealers will inspect the vacuum pump and repair or replace it, FREE OF CHARGE to you. At this time, Toyota anticipates that the remedy will be available in the 2nd quarter of 2022 Spanish translation on back side 21TB09 Interim Traducción en español en el lado inverso INTERIM NOTICE We are currently preparing the remedy. We will notify you again when the remedy is available. What Should You Do?  We appreciate your patience while we prepare the remedy.  We will notify you again when the remedy is available.  Your local Toyota dealer will be more than happy to answer any of your questions.  To find a dealer near you, visit www.toyota.com/dealers  For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.  If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 a.m. to 8:00 p.m., Saturday 9:00 a.m. to 7:00 p.m., Eastern Time. This notice applies to your vehicle: VIN ABCDEFGH987654321 This is an important Safety Recall. You will receive a second notification when the remedy is available. If the condition occurs, the driver may observe increased brake pedal effort, warning light illumination and/or an audible chime. NOTE: It is possible for the warning lights above to be illuminated and the condition not be related to this safety recall. If increased brake pedal effort, warning light illumination and/or audible chimes are observed, the driver should pull over and stop the vehicle in a safe area at the earliest opportunity. The driver should then contact his/her local Toyota dealer for assistance. What if you have previously paid for repairs to your vehicle for this specific condition? If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns,” and click on “Submit Reimbursement Request.” Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below: Toyota Brand Engagement Center – TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 FAX: 310-381-7756 Please refer to the attached Reimbursement Checklist for required documentation details. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA BRAKE Master Warning Light (Yellow) Brake System Warning Light (Red) Low Braking Power Message Low Braking Power Stop in a Safe Place See Owner’s Manual Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 RETIRO DE SEGURIDAD IMPORTANTE (Notificación Interino) Ciertos Vehículos Camry de año Modelo 2018–2019 Puede Ocurrir una Pérdida Súbita de la Asistencia del Servofreno Retiro de Seguridad NHTSA No. 21V-890 Estimado (nombre/apellido del cliente): Se le envía esta notificación de acuerdo con la Acta Nacional de Tráfico y Seguridad de Vehículos Motorizados. Toyota ha decidido que existe un defecto, que se relaciona con la seguridad de los vehículos de motor en ciertos vehículos Camry de año modelo 2018–2019. Usted recibió esta notificación porque nuestros registros, que se basan principalmente en los datos del estado de registro y de título, indican que usted es el propietario actual. ¿Cuál es la condición? Los vehículos en cuestión tienen un sistema que brinda asistencia al servofreno cuando el conductor presiona el pedal del freno. Ciertos componentes específicos en una parte de este sistema pueden desgastarse prematuramente y podría conllevar a una pérdida súbita de la asistencia del servofreno. Los frenos no asistidos permanecerán operativos. Sin embargo, una pérdida súbita de la asistencia del servofreno mientras conduce puede aumentar el riesgo de una colisión. ¿Qué hará Toyota? Toyota está en este momento preparando el remedio para este problema. Cuando el remedio esté disponible, los concesionarios Toyota inspeccionarán la bomba de vacío y se reparará o reemplazará, SIN CARGO para usted. En este momento, Toyota anticipa que el remedio estará disponible en el segundo trimestre del 2022. 21TB09 Interim English version on front side Versión en inglés en el frente NOTIFICACIÓN INTERINO Actualmente estamos preparando el remedio. Nosotros le notificaremos de nuevo cuando el remedio esté disponible. Este aviso aplica a su vehículo: VIN ABCDEFGH987654321 ¿Qué Debe Hacer?  Nosotros apreciamos su paciencia mientras preparamos el remedio.  Nosotros le notificaremos de nuevo cuando el remedio esté disponible.  Su concesionario Toyota local responderá con gusto todas sus preguntas.  Para encontrar un concesionario cerca de usted, visite www.toyota.com/dealers.  Si desea más información sobre este y otros Retiros de Seguridad, incluyendo las Preguntas Frecuentes, visite www.toyota.com/recall. Ingrese el número de identificación de su vehículo de 17 dígitos (VIN) indicado arriba para revisar la información específica de su vehículo.  Si requiere más asistencia, puede comunicarse con el Centro de Compromiso con la Marca Toyota llamando al 1-888-270-9371, de lunes a viernes, de 8:00 a.m. a 8:00 p.m., y los sábados, de 9:00 a.m. a 7:00 p.m., Hora del Este. Este es un Retiro de Seguridad importante. Usted recibirá una segunda notificación cuando el remedio esté disponible. Si la condición ocurre, el conductor puede observar un mayor esfuerzo en el uso del pedal del freno, la iluminación de la luz de advertencia y/o un sonido de campana audible. NOTA: Es posible que las luces de advertencia indicadas anteriormente se iluminen y que la condición no esté relacionada con este Retiro de Seguridad. Si se observa un mayor esfuerzo en el uso del pedal del freno, la iluminación de la luz de advertencia y/o un sonido de campana audible, el conductor deberá detener el vehículo en un área segura tan pronto como sea posible. El conductor debe entonces contactar su concesionario Toyota para recibir asistencia. ¿Qué pasa si anteriormente pagó reparaciones a su vehículo por esta condición específica? Si anteriormente usted pagó una(s) reparación(es) a su vehículo por esta condición específica antes de recibir esta carta, usted puede ser elegible para el reembolso. Para que se considere su reembolso, envíe una copia de los detalles de su reparación (por ejemplo, una orden de reparación), comprobante de pago e información de propiedad al portal de autoservicio en línea de Toyota. Ingrese en su cuenta de propietarios de Toyota en https:/www.toyota.com/owners/, haga clic en la pestaña de “Resources” (Recursos), seleccione “Safety Recall and Service Campaigns” (Retiros de Seguridad y Campañas de Servicio) y haga clic en “Submit Reimbursement Request ” (Enviar solicitud de reembolso). Como alternativa, si prefiere enviar esta información por correo postal o por fax para que le consideren el reembolso, utilice el domicilio o número de fax que aparece a continuación: Toyota Brand Engagement Center – TSR Toyota Motor Sales, USA, Inc., c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements, Plano, Texas 75025-9001 FAX: 310-381-7756 Remítase a la lista de verificación de reembolsos anexa para conocer los detalles de los documentos requeridos. ¿Qué pasa si usted no es el propietario o el operador de este vehículo? Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del retiro de seguridad debe enviar una copia del aviso al arrendatario en menos de diez días. Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta. Si quisiera actualizar la propiedad de su vehículo o la información de contacto, por favor visite https://www.toyota.com/recall/update-info-toyota. Necesitará el número de identificación del vehículo (VIN) completo de 17 dígitos para ingresar la nueva información. Si cree que el concesionario o Toyota no ha cumplido o no ha podido remediar el defecto en un plazo razonable o sin cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, o llamar a la Línea Directa de Seguridad del Vehículo al 1-888-327-4236 (TTY: 1-800-424-9153), o visite http://www.safercar.gov. Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos. Lamentamos sinceramente cualquier inconveniente que este problema le pudo haber ocasionado. Muchas gracias por conducir un Toyota. Atentamente, Toyota Motor Sales, USA BRAKE Luz de Advertencia Maestra (Amarillo) Luz de Advertencia del Sistema de Frenos (Rojo) Mensaje de Baja Potencia de Frenado Low Braking Power Stop in a Safe Place See Owner’s Manual

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Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 IMPORTANT SAFETY RECALL (Remedy Notice) Certain 2018–2019 Model Year Camry Vehicles Sudden Loss of Power Braking Assist May Occur NHTSA Recall No. 21V-890 Dear <FirstName/LastName>: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2018–2019 model year Camry vehicles. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The subject vehicles have a system that provides power brake assist when the driver depresses the brake pedal. Specific components in a part of this system can prematurely wear and could lead to a sudden loss of power braking assist. Non-power assisted braking will remain functional. However, a sudden loss of power braking assist while driving could increase the risk of a crash. What will Toyota do? Any authorized Toyota dealer will inspect the vacuum pump assembly and repair or replace it, FREE OF CHARGE. In the rare case that the condition has occurred at the time of inspection, the Toyota dealer will repair or replace any other damaged parts caused by the condition, FREE OF CHARGE. Spanish translation on back side 21TA09 Remedy Traducción en español en el lado inverso URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. What Should You Do?  Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible.  The remedy will require parts replacement. We recommend you contact your dealer to schedule an appointment in advance to confirm parts availability and minimize your inconvenience.  Your local Toyota dealer will be more than happy to answer any of your questions.  To find a dealer near you, visit www.toyota.com/dealers  For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.  If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 a.m. to 8:00 p.m., Saturday 9:00 a.m. to 7:00 p.m., Eastern Time. This notice applies to your vehicle: VIN ABCDEFGH987654321 This is an important Safety Recall. The repair takes approximately one hour in most cases. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time. In the rare case that the condition has occurred, the repair may take longer, depending on which other parts were damaged by the condition. Your dealer can advise you on the expected repair time for the additional repairs based on the vehicles condition. If the condition occurs, the driver may observe increased brake pedal effort, warning light illumination and/or an audible chime. NOTE: It is possible for the warning lights above to be illuminated and the condition not be related to this safety recall. If increased brake pedal effort, warning light illumination and/or audible chimes are observed, the driver should pull over and stop the vehicle in a safe area at the earliest opportunity. The driver should then contact his/her local Toyota dealer for assistance. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. What if you have previously paid for repairs to your vehicle for this specific condition? If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns,” and click on “Submit Reimbursement Request.” Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below: Toyota Brand Engagement Center – TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 FAX: 310-381-7756 Please refer to the attached Reimbursement Checklist for required documentation details. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA BRAKE Master Warning Light (Yellow) Brake System Warning Light (Red) Low Braking Power Message Low Braking Power Stop in a Safe Place See Owner’s Manual Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 RETIRO DE SEGURIDAD IMPORTANTE (Aviso de Remedio) Ciertos Vehículos Camry de Año Modelo 2018–2019 Puede Ocurrir una Pérdida Súbita de la Asistencia de Frenado Retiro de Seguridad NHTSA No. 21V-890 Estimado (nombre/apellido del cliente): Se le envía esta notificación de acuerdo con la Acta Nacional de Tráfico y Seguridad de Vehículos Motorizados. Toyota ha decidido que existe un defecto, que se relaciona con la seguridad de los vehículos de motor en ciertos vehículos Camry de año modelo 2018–2019. Usted recibió esta notificación porque nuestros registros, que se basan principalmente en los datos del estado de registro y de título, indican que usted es el propietario actual. ¿Cuál es la condición? Los vehículos en cuestión tienen un sistema que brinda asistencia de frenado cuando el conductor presiona el pedal del freno. Ciertos componentes específicos en una parte de este sistema pueden desgastarse prematuramente y podría conllevar a una pérdida súbita de la asistencia de frenado. Los frenos no asistidos permanecerán operativos. Sin embargo, una pérdida súbita de la asistencia de frenado mientras conduce puede aumentar el riesgo de una colisión. ¿Qué hará Toyota? Cualquier concesionario Toyota inspeccionará el conjunto de la bomba de vacío y la reparará o la reemplazará, SIN CARGO. En el caso extraño que la condición ha ocurrido en el momento de la inspección, el concesionario Toyota reparará o reemplazará cualquier otra pieza dañada ocasionado por esta condición, SIN CARGO. 21TA09 Remedy English version on front side Versión en inglés en el frente RETIRO DE SEGURIDAD URGENTE Este es un Retiro de Seguridad importante. El remedio se realizará SIN CARGO para usted. Este aviso aplica a su vehículo: VIN ABCDEFGH987654321 ¿Qué Debe Hacer?  Por favor comuníquese con cualquier concesionario Toyota autorizado para programar una cita para que realicen el remedio tan pronto como sea posible.  El remedio va a requerir el reemplazo de piezas. Le recomendamos que se comunique con su concesionario para programar una cita con anticipación para confirmar la disponibilidad de las piezas y reducir al mínimo sus inconvenientes.  Su concesionario Toyota local responderá con gusto todas sus preguntas.  Para encontrar un concesionario cerca de usted, visite www.toyota.com/dealers.  Si desea más información sobre este y otros Retiros de Seguridad, incluyendo las Preguntas Frecuentes, visite www.toyota.com/recall. Ingrese el número de identificación de su vehículo de 17 dígitos (VIN) indicado arriba para revisar la información específica de su vehículo.  Si requiere más asistencia, puede comunicarse con el Centro de Compromiso con la Marca Toyota llamando al 1-888-270-9371, de lunes a viernes, de 8:00 a.m. a 8:00 p.m., y los sábados, de 9:00 a.m. a 7:00 p.m., Hora del Este. Este es un Retiro de Seguridad importante. En la mayoría de los casos la reparación tomará aproximadamente una hora. Sin embargo, dependiendo de la programación de trabajo del concesionario, tal vez sea necesario tener disponible su vehículo por un plazo de tiempo más prolongado. En el caso extraño que la condición ha ocurrido, la reparación podría tomar más tiempo, dependiendo de cuales otros componentes fueron dañados por la condición. Su concesionario le puede asesorar sobre el tiempo de reparación esperado para las reparaciones adicionales basado en la condición del vehículo. Si la condición ocurre, el conductor puede observar un mayor esfuerzo en el uso del pedal, la iluminación de la luz de advertencia y/o un sonido de campana audible. NOTA: Es posible que las luces de advertencia indicadas anteriormente se iluminen y que la condición no esté relacionada con este Retiro de Seguridad. Si se observa un mayor esfuerzo en el uso del pedal, la iluminación de la luz de advertencia y/o un sonido de campana audible, el conductor deberá detener el vehículo en un área segura tan pronto como sea posible. El conductor debe entonces contactar su concesionario Toyota para recibir asistencia. ¿Qué pasa si usted no es el propietario o el operador de este vehículo? Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del retiro de seguridad debe enviar una copia del aviso al arrendatario en menos de diez días. Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta. Si quisiera actualizar la propiedad de su vehículo o la información de contacto, por favor visite https://www.toyota.com/recall/update-info-toyota. Necesitará el número de identificación del vehículo (VIN) completo de 17 dígitos para ingresar la nueva información. ¿Qué pasa si anteriormente pagó reparaciones a su vehículo por esta condición específica? Si anteriormente usted pagó una(s) reparación(es) a su vehículo por esta condición específica antes de recibir esta carta, usted puede ser elegible para el reembolso. Para que se considere su reembolso, envíe una copia de los detalles de su reparación (por ejemplo, una orden de reparación), comprobante de pago e información de propiedad al portal de autoservicio en línea de Toyota. Ingrese en su cuenta de propietarios de Toyota en https:/www.toyota.com/owners/, haga clic en la pestaña de “Resources” (Recursos), seleccione “Safety Recall and Service Campaigns” (Retiros de Seguridad y Campañas de Servicio) y haga clic en “Submit Reimbursement Request ” (Enviar solicitud de reembolso). Como alternativa, si prefiere enviar esta información por correo postal o por fax para que le consideren el reembolso, utilice el domicilio o número de fax que aparece a continuación: Toyota Brand Engagement Center – TSR Toyota Motor Sales, USA, Inc., c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements, Plano, Texas 75025-9001 FAX: 310-381-7756 Remítase a la lista de verificación de reembolsos anexa para conocer los detalles de los documentos requeridos. Si cree que el concesionario o Toyota no ha cumplido o no ha podido remediar el defecto en un plazo razonable o sin cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, o llamar a la Línea Directa de Seguridad del Vehículo al 1-888-327-4236 (TTY: 1-800-424-9153), o visite http://www.safercar.gov. Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos. Lamentamos sinceramente cualquier inconveniente que este problema le pudo haber ocasionado. Muchas gracias por conducir un Toyota. Atentamente, Toyota Motor Sales, USA BRAKE Luz de Advertencia Maestra (Amarillo) Luz de Advertencia del Sistema de Frenos (Rojo) Mensaje de Baja Potencia de Frenado Low Braking Power Stop in a Safe Place See Owner’s Manual

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© 2020 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469)292-4000 Original Publication Date: November 17, 2021 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY RECALL 21TA09 (Interim Notice 21TB09) Certain 2018-2019 Model Year Camry Sudden Loss of Power Braking Assist May Occur Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory 2018-2019 Camry mid-January 2017 to mid-September 2018 227,490 0 On November 17, 2021, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2018-2019 model year Camry vehicles. Condition The subject vehicles have a system that provides power brake assist when the driver depresses the brake pedal. Specific components in a part of this system can prematurely wear and could lead to a sudden loss of power braking assist. Non-power assisted braking will remain functional. However, a sudden loss of power braking assist while driving could increase the risk of a crash. Remedy Toyota is currently preparing the remedy for this issue. When the remedy is available, Toyota dealers will inspect the vacuum pump and repair or replace it, FREE OF CHARGE. Covered Vehicles There are approximately 227,490 vehicles covered by this Safety Recall. Approximately 349 vehicles involved in this Safety Recall were distributed to Puerto Rico. Owner Letter Mailing Date Toyota will notify owners by mid-January 2022. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. S a f e t y R e c a l l 2 1 T A 0 9 ( I n t e r i m 2 1 T B 0 9 ) – D – P a g e | 2 © 2020 Toyota Motor Sales, USA Dealer Inventory Procedures New Vehicles in Dealership Inventory – Reminder Toyota has not identified any new vehicles in dealership inventory that are covered by this Safety Recall. However, below is a reminder of the dealer’s obligations pertaining to Safety Recalls if there are new vehicles in dealership inventory: Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Pre-Owned Vehicles in Dealer Inventory Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Toyota. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of the email, state “Disclosure Form 21TA09/21TB09” and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. S a f e t y R e c a l l 2 1 T A 0 9 ( I n t e r i m 2 1 T B 0 9 ) – D – P a g e | 3 © 2020 Toyota Motor Sales, USA Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Ed Hellwig (469) 292-1165 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. Warranty Reimbursement Procedures Loaner Vehicle or Alternative Transportation Reimbursement Procedure If a customer is uncomfortable driving their vehicle until the remedy is available, a loaner vehicle or alternative transportation through Toyota Rent-A-CAR (TRAC) can be claimed for $42 per day. Op Code Description TBD Vehicle Rental 1-30 Days TBD Vehicle Rental 31-60 Days TBD Vehicle Rental 61-90 Days TBD Vehicle Rental 91-120 Days NOTE: • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. • Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP). Customer Reimbursement Reimbursement consideration instructions will be included in the owner letter. S a f e t y R e c a l l 2 1 T A 0 9 ( I n t e r i m 2 1 T B 0 9 ) – D – P a g e | 4 © 2020 Toyota Motor Sales, USA Campaign Designation / Phase Decoder 1919 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaignis Launched19TA01TT = ToyotaL = LexusVehicle MakeAA = Safety Recall RemedyB = Safety Recall InterimC = Special Service CampaignD = Limited Service CampaignE = Customer Support ProgramF = Emissions Recall(May use other characters in unique cases)Field Action Category and Phase0101 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. FAQ Page 1 of 2 © 2020 Toyota Motor Sales, USA SAFETY RECALL 21TA09 (Interim Notice 21TB09) Certain 2018-2019 Model Year Camry Sudden Loss of Power Braking Assist May Occur Frequently Asked Questions Original Publication Date: November 17, 2021 Q1: What is the condition? A1: The subject vehicles have a system that provides power brake assist when the driver depresses the brake pedal. Specific components in a part of this system can prematurely wear and could lead to a sudden loss of power braking assist. Non-power assisted braking will remain functional. However, a sudden loss of power braking assist while driving could increase the risk of a crash. Q1a: Are there any warnings that this condition exists? A1a: No. However, if the condition occurs, the driver may observe increased brake pedal effort, warning light illumination and/or an audible chime. Master Warning Light (Yellow) Brake System Warning Light (Red) Low Braking Power Message NOTE: It is possible for the warning lights above to be illuminated and the condition not be related to this safety recall. Q1b: What should I do if my vehicle presents the condition? A1b: If increased brake pedal effort, warning light illumination and/or audible chimes are observed, the driver should pull over and stop the vehicle in a safe area at the earliest opportunity. The driver should then contact his/her local Toyota dealer for assistance. Q2: What is Toyota going to do? A2: Toyota is currently preparing the remedy for this issue. When the remedy is available, Toyota dealers will inspect the vacuum pump and repair or replace it, FREE OF CHARGE. Toyota will notify owners by mid-January 2022. FAQ Page 2 of 2 © 2020 Toyota Motor Sales, USA Q3: When will the remedy become available? A3: At this time, Toyota estimates that the remedy can be available in the 2nd Quarter of 2022. Q4: Which and how many vehicles are covered by this Safety Recall? A4: There are approximately 227,490 vehicles covered by this Safety Recall. Model Name Model Year Production Period Camry 2018-2019 Mid-January 2017 to mid-September 2018 Q5: What if I previously paid for repairs related to this Safety Recall? A5: Reimbursement consideration instructions will be provided in the owner letter. Q6: How does Toyota obtain my mailing information? A6: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q7: What if I have additional questions or concerns? A7: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

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© 2020 Toyota Motor Sales, USA ◄IMPORTANT UPDATE ► The attached Dealer Letter has been updated. Refer to the details below. DATE TOPIC April 13, 2022 Additional interim rental Op-codes are available in the dealer letter. January 12, 2022 Interim rental Op-codes are now available in the dealer letter. The most recent update in the attached Dealer Letter will be highlighted with a red box. Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject. Thank you for your cooperation. © 2020 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: November 17, 2021 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY RECALL 21TA09 (Interim Notice 21TB09) Certain 2018-2019 Model Year Camry Sudden Loss of Power Braking Assist May Occur NHTSA Recall No. 21V-890 Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory 2018-2019 Camry mid-January 2017 to mid-September 2018 227,490 0 On November 17, 2021, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2018-2019 model year Camry vehicles. Condition The subject vehicles have a system that provides power brake assist when the driver depresses the brake pedal. Specific components in a part of this system can prematurely wear and could lead to a sudden loss of power braking assist. Non-power assisted braking will remain functional. However, a sudden loss of power braking assist while driving could increase the risk of a crash. Remedy Toyota is currently preparing the remedy for this issue. When the remedy is available, Toyota dealers will inspect the vacuum pump and repair or replace it, FREE OF CHARGE. Covered Vehicles There are approximately 227,490 vehicles covered by this Safety Recall. Approximately 349 vehicles involved in this Safety Recall were distributed to Puerto Rico. Owner Letter Mailing Date Toyota will notify owners by mid-January 2022. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. S a f e t y R e c a l l 2 1 T A 0 9 ( I n t e r i m 2 1 T B 0 9 ) – D – P a g e | 2 © 2020 Toyota Motor Sales, USA Dealer Inventory Procedures New Vehicles in Dealership Inventory – Reminder Toyota has not identified any new vehicles in dealership inventory that are covered by this Safety Recall. However, below is a reminder of the dealer’s obligations pertaining to Safety Recalls if there are new vehicles in dealership inventory: Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Pre-Owned Vehicles in Dealer Inventory Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Toyota. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of the email, state “Disclosure Form 21TA09/21TB09” and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. S a f e t y R e c a l l 2 1 T A 0 9 ( I n t e r i m 2 1 T B 0 9 ) – D – P a g e | 3 © 2020 Toyota Motor Sales, USA Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Ed Hellwig (469) 292-1165 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. Warranty Reimbursement Procedures Loaner Vehicle or Alternative Transportation Reimbursement Procedure If a customer is uncomfortable driving their vehicle until the remedy is available, a loaner vehicle or alternative transportation through Toyota Rent-A-CAR (TRAC) can be claimed for $42 per day. Op Code (file under designation 21TB09) Description 22AJH1 Vehicle Rental 1-30 Days 22AJH2 Vehicle Rental 31-60 Days 22AJH3 Vehicle Rental 61-90 Days 22AJH4 Vehicle Rental 91-120 Days 22AJH6 Vehicle Rental 121-150 Days NOTE: • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. • Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP). Customer Reimbursement Reimbursement consideration instructions will be included in the owner letter. S a f e t y R e c a l l 2 1 T A 0 9 ( I n t e r i m 2 1 T B 0 9 ) – D – P a g e | 4 © 2020 Toyota Motor Sales, USA Campaign Designation / Phase Decoder 1919 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaignis Launched19TA01TT = ToyotaL = LexusVehicle MakeAA = Safety Recall RemedyB = Safety Recall InterimC = Special Service CampaignD = Limited Service CampaignE = Customer Support ProgramF = Emissions Recall(May use other characters in unique cases)Field Action Category and Phase0101 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. FAQ Page 1 of 2 © 2020 Toyota Motor Sales, USA SAFETY RECALL 21TA09 (Interim Notice 21TB09) Certain 2018-2019 Model Year Camry Sudden Loss of Power Braking Assist May Occur NHTSA Recall No 21V-890 Frequently Asked Questions Original Publication Date: November 17, 2021 Q1: What is the condition? A1: The subject vehicles have a system that provides power brake assist when the driver depresses the brake pedal. Specific components in a part of this system can prematurely wear and could lead to a sudden loss of power braking assist. Non-power assisted braking will remain functional. However, a sudden loss of power braking assist while driving could increase the risk of a crash. Q1a: Are there any warnings that this condition exists? A1a: No. However, if the condition occurs, the driver may observe increased brake pedal effort, warning light illumination and/or an audible chime. Master Warning Light (Yellow) Brake System Warning Light (Red) Low Braking Power Message NOTE: It is possible for the warning lights above to be illuminated and the condition not be related to this safety recall. Q1b: What should I do if my vehicle presents the condition? A1b: If increased brake pedal effort, warning light illumination and/or audible chimes are observed, the driver should pull over and stop the vehicle in a safe area at the earliest opportunity. The driver should then contact his/her local Toyota dealer for assistance. Q2: What is Toyota going to do? A2: Toyota is currently preparing the remedy for this issue. When the remedy is available, Toyota dealers will inspect the vacuum pump and repair or replace it, FREE OF CHARGE. Toyota will notify owners by mid-January 2022. FAQ Page 2 of 2 © 2020 Toyota Motor Sales, USA Q3: When will the remedy become available? A3: At this time, Toyota estimates that the remedy can be available in the 2nd Quarter of 2022. Q4: Which and how many vehicles are covered by this Safety Recall? A4: There are approximately 227,490 vehicles covered by this Safety Recall. Model Name Model Year Production Period Camry 2018-2019 Mid-January 2017 to mid-September 2018 Q5: What if I previously paid for repairs related to this Safety Recall? A5: Reimbursement consideration instructions will be provided in the owner letter. Q6: How does Toyota obtain my mailing information? A6: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q7: What if I have additional questions or concerns? A7: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. 4892-7776-5636 v.1 000409/09034, 11:24 AM, 11/18/2021 TOYOTA This notice applies to your vehicle: [VIN] INTERIM NOTICE We are currently preparing the remedy. We will notify you again when the remedy is available. IMPORTANT SAFETY RECALL (Interim Notice) Certain 2018-2019 Model Year Camry Vehicles Sudden Loss of Power Braking Assist May Occur NHTSA Recall No. 21V-890 Dear (customer’s First/Last name) This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2018-2019 model year Camry vehicles. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The subject vehicles have a system that provides power brake assist when the driver depresses the brake pedal. Specific components in a part of this system can prematurely wear and could lead to a sudden loss of power braking assist. Non-power assisted braking will remain functional. However, a sudden loss of power braking assist while driving could increase the risk of a crash. What should you do? We appreciate your patience while we prepare the remedy. We will notify you again when the remedy is available. Your local Toyota dealer will be more than happy to answer any of your questions.  To find a dealer near you, visit www.toyota.com/dealers.  For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.  If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Sample Owner Letter 4892-7776-5636 v.1 000409/09034, 11:24 AM, 11/18/2021 What will Toyota do? Toyota is currently preparing the remedy for this issue. When the remedy is available, Toyota dealers will inspect the vacuum pump and repair or replace it, FREE OF CHARGE to you. At this time, Toyota anticipates that the remedy will be available in the 2nd quarter of 2022. This is an important Safety Recall. You will receive a second notification when the remedy is available. If the condition occurs, the driver may observe increased brake pedal effort, warning light illumination and/or an audible chime. Master Warning Light (Yellow) Brake System Warning Light (Red) Low Braking Power Message NOTE: It is possible for the warning lights above to be illuminated and the condition not be related to this safety recall. If increased brake pedal effort, warning light illumination and/or audible chimes are observed, the driver should pull over and stop the vehicle in a safe area at the earliest opportunity. The driver should then contact his/her local Toyota dealer for assistance. What if you have previously paid for repairs to your vehicle for this specific condition? If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns”, and click on “Submit Reimbursement Request”. Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below: Toyota Brand Engagement Center – TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 FAX: 310-381-7756 Please refer to the attached Reimbursement Checklist for required documentation details. Sample Owner Letter 4892-7776-5636 v.1 000409/09034, 11:24 AM, 11/18/2021 What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA Sample Owner Letter © 2020 Toyota Motor Sales, USA – Version 3a TOYOTA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM This form is not applicable for new vehicles in dealership inventory and TCUV units. This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available. Customer Signature Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN). Model Model Year Customer Information Customer Name Customer Email Customer Address Home Phone # Mobile Phone # Date Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371. Dealer Information Dealer Name/Address Dealer Code Dealer Phone Number Dealer Staff Name Dealer Staff Signature VIN Campaign Code

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© 2020 Toyota Motor Sales, USA ◄IMPORTANT UPDATE ► The attached Dealer Letter has been updated. Refer to the details below. DATE TOPIC January 12, 2022 Interim Rental Op-codes are now available in the dealer letter. The most recent update in the attached Dealer Letter will be highlighted with a red box. Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject. Thank you for your cooperation. © 2020 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469)292-4000 Original Publication Date: November 17, 2021 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY RECALL 21TA09 (Interim Notice 21TB09) Certain 2018-2019 Model Year Camry Sudden Loss of Power Braking Assist May Occur NHTSA Recall No. 21V-890 Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory 2018-2019 Camry mid-January 2017 to mid-September 2018 227,490 0 On November 17, 2021, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2018-2019 model year Camry vehicles. Condition The subject vehicles have a system that provides power brake assist when the driver depresses the brake pedal. Specific components in a part of this system can prematurely wear and could lead to a sudden loss of power braking assist. Non-power assisted braking will remain functional. However, a sudden loss of power braking assist while driving could increase the risk of a crash. Remedy Toyota is currently preparing the remedy for this issue. When the remedy is available, Toyota dealers will inspect the vacuum pump and repair or replace it, FREE OF CHARGE. Covered Vehicles There are approximately 227,490 vehicles covered by this Safety Recall. Approximately 349 vehicles involved in this Safety Recall were distributed to Puerto Rico. Owner Letter Mailing Date Toyota will notify owners by mid-January 2022. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. S a f e t y R e c a l l 2 1 T A 0 9 ( I n t e r i m 2 1 T B 0 9 ) – D – P a g e | 2 © 2020 Toyota Motor Sales, USA Dealer Inventory Procedures New Vehicles in Dealership Inventory – Reminder Toyota has not identified any new vehicles in dealership inventory that are covered by this Safety Recall. However, below is a reminder of the dealer’s obligations pertaining to Safety Recalls if there are new vehicles in dealership inventory: Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Pre-Owned Vehicles in Dealer Inventory Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Toyota. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of the email, state “Disclosure Form 21TA09/21TB09” and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. S a f e t y R e c a l l 2 1 T A 0 9 ( I n t e r i m 2 1 T B 0 9 ) – D – P a g e | 3 © 2020 Toyota Motor Sales, USA Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Ed Hellwig (469) 292-1165 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. Warranty Reimbursement Procedures Loaner Vehicle or Alternative Transportation Reimbursement Procedure If a customer is uncomfortable driving their vehicle until the remedy is available, a loaner vehicle or alternative transportation through Toyota Rent-A-CAR (TRAC) can be claimed for $42 per day. Op Code (file under designation 21TB09) Description 22AJH1 Vehicle Rental 1-30 Days 22AJH2 Vehicle Rental 31-60 Days 22AJH3 Vehicle Rental 61-90 Days 22AJH4 Vehicle Rental 91-120 Days NOTE: •Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. •Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota TransportationAssistance Policy (TTAP). Customer Reimbursement Reimbursement consideration instructions will be included in the owner letter. S a f e t y R e c a l l 2 1 T A 0 9 ( I n t e r i m 2 1 T B 0 9 ) – D – P a g e | 4 © 2020 Toyota Motor Sales, USA Campaign Designation / Phase Decoder 1919 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaignis Launched19TA01TT = ToyotaL = LexusVehicle MakeAA = Safety Recall RemedyB = Safety Recall InterimC = Special Service CampaignD = Limited Service CampaignE = Customer Support ProgramF = Emissions Recall(May use other characters in unique cases)Field Action Category and Phase0101 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. FAQ Page 1 of 2 © 2020 Toyota Motor Sales, USA SAFETY RECALL 21TA09 (Interim Notice 21TB09) Certain 2018-2019 Model Year Camry Sudden Loss of Power Braking Assist May Occur NHTSA Recall No 21V-890 Frequently Asked Questions Original Publication Date: November 17, 2021 Q1: What is the condition? A1: The subject vehicles have a system that provides power brake assist when the driver depresses the brake pedal. Specific components in a part of this system can prematurely wear and could lead to a sudden loss of power braking assist. Non-power assisted braking will remain functional. However, a sudden loss of power braking assist while driving could increase the risk of a crash. Q1a: Are there any warnings that this condition exists? A1a: No. However, if the condition occurs, the driver may observe increased brake pedal effort, warning light illumination and/or an audible chime. Master Warning Light (Yellow) Brake System Warning Light (Red) Low Braking Power Message NOTE: It is possible for the warning lights above to be illuminated and the condition not be related to this safety recall. Q1b: What should I do if my vehicle presents the condition? A1b: If increased brake pedal effort, warning light illumination and/or audible chimes are observed, the driver should pull over and stop the vehicle in a safe area at the earliest opportunity. The driver should then contact his/her local Toyota dealer for assistance. Q2: What is Toyota going to do? A2: Toyota is currently preparing the remedy for this issue. When the remedy is available, Toyota dealers will inspect the vacuum pump and repair or replace it, FREE OF CHARGE. Toyota will notify owners by mid-January 2022. FAQ Page 2 of 2 © 2020 Toyota Motor Sales, USA Q3: When will the remedy become available? A3: At this time, Toyota estimates that the remedy can be available in the 2nd Quarter of 2022. Q4: Which and how many vehicles are covered by this Safety Recall? A4: There are approximately 227,490 vehicles covered by this Safety Recall. Model Name Model Year Production Period Camry 2018-2019 Mid-January 2017 to mid-September 2018 Q5: What if I previously paid for repairs related to this Safety Recall? A5: Reimbursement consideration instructions will be provided in the owner letter. Q6: How does Toyota obtain my mailing information? A6: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q7: What if I have additional questions or concerns? A7: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. 4892-7776-5636 v.1 000409/09034, 11:24 AM, 11/18/2021 TOYOTA This notice applies to your vehicle: [VIN] INTERIM NOTICE We are currently preparing the remedy. We will notify you again when the remedy is available. IMPORTANT SAFETY RECALL (Interim Notice) Certain 2018-2019 Model Year Camry Vehicles Sudden Loss of Power Braking Assist May Occur NHTSA Recall No. 21V-890 Dear (customer’s First/Last name) This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2018-2019 model year Camry vehicles. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The subject vehicles have a system that provides power brake assist when the driver depresses the brake pedal. Specific components in a part of this system can prematurely wear and could lead to a sudden loss of power braking assist. Non-power assisted braking will remain functional. However, a sudden loss of power braking assist while driving could increase the risk of a crash. What should you do? We appreciate your patience while we prepare the remedy. We will notify you again when the remedy is available. Your local Toyota dealer will be more than happy to answer any of your questions.  To find a dealer near you, visit www.toyota.com/dealers.  For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.  If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Sample Owner Letter 4892-7776-5636 v.1 000409/09034, 11:24 AM, 11/18/2021 What will Toyota do? Toyota is currently preparing the remedy for this issue. When the remedy is available, Toyota dealers will inspect the vacuum pump and repair or replace it, FREE OF CHARGE to you. At this time, Toyota anticipates that the remedy will be available in the 2nd quarter of 2022. This is an important Safety Recall. You will receive a second notification when the remedy is available. If the condition occurs, the driver may observe increased brake pedal effort, warning light illumination and/or an audible chime. Master Warning Light (Yellow) Brake System Warning Light (Red) Low Braking Power Message NOTE: It is possible for the warning lights above to be illuminated and the condition not be related to this safety recall. If increased brake pedal effort, warning light illumination and/or audible chimes are observed, the driver should pull over and stop the vehicle in a safe area at the earliest opportunity. The driver should then contact his/her local Toyota dealer for assistance. What if you have previously paid for repairs to your vehicle for this specific condition? If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns”, and click on “Submit Reimbursement Request”. Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below: Toyota Brand Engagement Center – TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 FAX: 310-381-7756 Please refer to the attached Reimbursement Checklist for required documentation details. Sample Owner Letter 4892-7776-5636 v.1 000409/09034, 11:24 AM, 11/18/2021 What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA Sample Owner Letter © 2020 Toyota Motor Sales, USA – Version 3a TOYOTA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM This form is not applicable for new vehicles in dealership inventory and TCUV units. This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available. Customer Signature Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN). Model Model Year Customer Information Customer Name Customer Email Customer Address Home Phone # Mobile Phone # Date Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371. Dealer Information Dealer Name/Address Dealer Code Dealer Phone Number Dealer Staff Name Dealer Staff Signature VIN Campaign Code

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© 2022 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: May 5, 2022 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY RECALL 21TA09 (Remedy Notice) Certain 2018-2019 Model Year Camry Sudden Loss of Power Braking Assist May Occur NHTSA Recall No. 21V-890 Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory 2018-2019 Camry mid-January 2017 to mid-September 2018 227,490 0 On November 17, 2021, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2018-2019 model year Camry vehicles. Condition The subject vehicles have a system that provides power brake assist when the driver depresses the brake pedal. Specific components in a part of this system can prematurely wear and could lead to a sudden loss of power braking assist. Non-power assisted braking will remain functional. However, a sudden loss of power braking assist while driving could increase the risk of a crash. Remedy Any authorized Toyota dealer will inspect the vacuum pump assembly and repair or replace it, FREE OF CHARGE. In the rare case that the condition has occurred at the time of inspection, the Toyota dealer will repair or replace any other damaged parts caused by the condition, FREE OF CHARGE. Covered Vehicles There are approximately 227,490 vehicles covered by this Safety Recall. Approximately 349 vehicles involved in this Safety Recall were distributed to Puerto Rico. Owner Letter Mailing Date Toyota will begin to notify owners about the remedy in mid-May 2022. A sample of the owner notification letter has been included for your reference. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. S a f e t y R e c a l l 2 1 T A 0 9 – D – P a g e | 2 © 2022 Toyota Motor Sales, USA Dealer Inventory Procedures New Vehicles in Dealership Inventory – Reminder Toyota has not identified any new vehicles in dealership inventory that are covered by this Safety Recall. However, below is a reminder of the dealer’s obligations pertaining to Safety Recalls if there are new vehicles in dealership inventory: Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Pre-Owned Vehicles in Dealer Inventory To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of the email state “Disclosure Form 21TA09/21TB09” and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. S a f e t y R e c a l l 2 1 T A 0 9 – D – P a g e | 3 © 2022 Toyota Motor Sales, USA Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Salvage Title Vehicles Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Aaron Fowles (469) 292-1097 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. Parts Ordering Process – Non SET and GST Parts Ordering Process It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information. Dealers can identify which parts ordering method to use by reviewing the parts information section of Dealer Daily and checking for a MAC code on the part numbers below. For MAC code C, order through CPOR. For MAC code D, refer to the MAC report for further instructions. All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details. Part Number Description Quantity 04001-32125 Vacuum Pump – Repair Kit 1* 29300-F0011 Vacuum Pump Assembly 1* *Note: Parts needed will be dependent on inspection results. If the vehicle requires a new vacuum pump assembly, the vehicle does not also need a vacuum pump repair kit. Only one part number will be accepted on the warranty claim. Vehicles requiring a new Vacuum Pump Assembly will also require the following parts to complete engine oil and engine oil filter change. Part Number Description Quantity 90915-YZZN1 Engine Oil Filter 1 90430-12031 Engine Oil Drain Plug Gasket 1 00279BLK1601 or equivalent 0W-16 Engine Oil 4.8 US Qts Technician Training Requirements The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to currently have completed all of the following courses: • T151 – Engine Service and Repair S a f e t y R e c a l l 2 1 T A 0 9 – D – P a g e | 4 © 2022 Toyota Motor Sales, USA It is the dealership’s responsibility to select technicians that have completed the above courses to perform this recall repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times. NOTE: Claims for repairs that were performed by non-qualified technicians are subject to debit. Remedy Procedures Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment. Repair Quality Confirmation The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery. Parts Recovery Procedures All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes. To help minimize dealer storage challenges, Toyota recommends that dealers: • File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota. • Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly. Refer to Warranty Policies 9.3 and 9.6 for additional details. Warranty Reimbursement Procedures Loaner Vehicle or Alternative Transportation Reimbursement Procedure If a customer was uncomfortable driving their vehicle during the interim phase when the remedy was unavailable, a loaner vehicle or alternative transportation through Toyota Rent-A-Car (TRAC) can be claimed for $42 per day. Op Code (file under designation 21TB09) Description 22AJH1 Vehicle Rental 1-30 Days 22AJH2 Vehicle Rental 31-60 Days 22AJH3 Vehicle Rental 61-90 Days 22AJH4 Vehicle Rental 91-120 Days 22AJH6 Vehicle Rental 121-150 Days NOTE: • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. • Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP). • Dealers will be allowed to file these Op Codes until August 3, 2022. After that date, no claims for alternative transportation reimbursement will be accepted. S a f e t y R e c a l l 2 1 T A 0 9 – D – P a g e | 5 © 2022 Toyota Motor Sales, USA Warranty Reimbursement Procedure 1. Confirm Vehicle VIN matches the RO.2. Check the Vehicle Inquiry System for Campaign eligibility. No further action required.Not CoveredCoveredCampaign complete.Return the vehicle to the customer.Does the vehicle have normal brake pedal effort and is free of warning lights related to vacuum pump failure? No… YESRemove the vacuum pump assembly and remove pump cover plate.Are the pump internals in good condition without any broken components?YESInstall vacuum pump kit 04001-32125Remove the vacuum pump assembly and remove pump cover plate.Install rebuilt vacuum pump in vehicle.Confirm camshaft to vacuum pump engagement points are in good condition and free of cracks. Is the camshaft in ok condition?YESInstall vacuum pump assembly 29300-F0011Confirm vehicle has power brake assist and is free of warning lights related to vacuum pump failure. Replace damaged camshaft and related components. Install vacuum pump assembly 29300-F0011..No..Change Engine Oil and FilterNO Op Code Description Flat Rate Hours 22AJH7 Repair Vehicle Vacuum Pump Assembly with Repair Kit: 04001-32125 0.8 22AJH8 Replace Vehicle Vacuum Pump Assembly with new Assembly and change engine oil 1.4 22AJH9 Replace Vehicle Vacuum Pump Assembly, Repair Engine Damage and change engine oil 1.4 + Time to replace damaged components. * *Technical Instructions for 21TA09 have additional information about Op code 22AJH9 usage and requirements. Time Punches and additional documentation will be required. See Warranty Policy 8.14 for detailed instructions. • The flat rate times include 0.1 hours for administrative cost per unit for the dealership. • Dealers may claim the cost for oil needed for replenishment after pump removal under Op Code 22AJH7 at a maximum rate of $2.00 per vehicle as sublet type “OF”. • A loaner vehicle or alternative transportation through the Toyota Rent-A-Car (TRAC) program can be claimed up to a maximum of 4 days at $42.00 per day as a sublet type “RT” under Op Code 22AJH9. o For rentals that exceed the maximum number of allowable days and/or dollars per day, refer to the Toyota Transportation Assistance Policy (TTAP) for DSPM authorization requirements. o Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. • If the customer has experienced the condition and has requested vehicle pickup, towing expenses can be reimbursed under this Safety Recall. See Warranty Policy 5.5 for detailed instructions. S a f e t y R e c a l l 2 1 T A 0 9 – D – P a g e | 6 © 2022 Toyota Motor Sales, USA Claim Filing Accuracy and Correction Requests It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim. Customer Reimbursement Reimbursement consideration instructions will be included in the owner letter. Campaign Designation / Phase Decoder 1919 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaignis Launched21TA09TT = ToyotaL = LexusVehicle MakeAA = Safety Recall RemedyB = Safety Recall InterimC = Special Service CampaignD = Limited Service CampaignE = Customer Support ProgramF = Emissions Recall(May use other characters in unique cases)Field Action Category and Phase0101 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. FAQ Page 1 of 2 © 2020 Toyota Motor Sales, USA SAFETY RECALL 21TA09 (Remedy Notice) Certain 2018-2019 Model Year Camry Sudden Loss of Power Braking Assist May Occur NHTSA Recall No. 21V-890 Frequently Asked Questions Original Publication Date: May 5, 2022 Q1: What is the condition? A1: The subject vehicles have a system that provides power brake assist when the driver depresses the brake pedal. Specific components in a part of this system can prematurely wear and could lead to a sudden loss of power braking assist. Non-power assisted braking will remain functional. However, a sudden loss of power braking assist while driving could increase the risk of a crash. Q1a: Are there any warnings that this condition exists? A1a: No. However, if the condition occurs, the driver may observe increased brake pedal effort, warning light illumination and/or an audible chime. Master Warning Light (Yellow) Brake System Warning Light (Red) Low Braking Power Message NOTE: It is possible for the warning lights above to be illuminated and the condition not be related to this safety recall. Q1b: What should I do if my vehicle presents the condition? A1b: If increased brake pedal effort, warning light illumination and/or audible chimes are observed, the driver should pull over and stop the vehicle in a safe area at the earliest opportunity. The driver should then contact his/her local Toyota dealer for assistance. Q2: What is Toyota going to do? A2: Toyota will send an owner notification by first class mail starting in mid-May, 2022 advising owners to make an appointment with their authorized Toyota dealer. The Toyota dealer will inspect the vacuum pump assembly and repair or replace it, FREE OF CHARGE. In the rare case that the condition has occurred at the time of inspection, the Toyota dealer will repair or replace any other damaged parts caused by the condition, FREE OF CHARGE. FAQ Page 2 of 2 © 2020 Toyota Motor Sales, USA Q3: Which and how many vehicles are covered by this Safety Recall? A3: There are approximately 227,490 vehicles covered by this Safety Recall. Model Name Model Year Production Period Camry 2018-2019 Mid-January 2017 to mid-September 2018 Q4: How long will the repair take? A4: The repair takes approximately one hour in most cases. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time. In the rare case that the condition has occurred, the repair may take longer depending on which other parts were damaged by the condition. Your dealer can advise you on the expected repair time for the additional repairs based on the vehicles condition. Q5: What if I previously paid for repairs related to this Safety Recall? A5: Reimbursement consideration instructions will be provided in the owner letter. Q6: How does Toyota obtain my mailing information? A6: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q7: What if I have additional questions or concerns? A7: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. TOYOTA This notice applies to your vehicle: [VIN] URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. IMPORTANT SAFETY RECALL (Remedy Notice) Certain 2018-2019 Model Year Camry Vehicles Sudden Loss of Power Braking Assist May Occur NHTSA Recall No. 21V-890 Dear (customer’s First/Last name) This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2018-2019 model year Camry vehicles. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The subject vehicles have a system that provides power brake assist when the driver depresses the brake pedal. Specific components in a part of this system can prematurely wear and could lead to a sudden loss of power braking assist. Non-power assisted braking will remain functional. However, a sudden loss of power braking assist while driving could increase the risk of a crash. What should you do? Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible. The remedy will require parts replacement. We recommend you contact your dealer to schedule an appointment in advance to confirm parts availability and minimize your inconvenience. Your local Toyota dealer will be more than happy to answer any of your questions.  To find a dealer near you, visit www.toyota.com/dealers.  For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.  If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Sample Owner Letter What will Toyota do? Any authorized Toyota dealer will inspect the vacuum pump assembly and repair or replace it, FREE OF CHARGE. In the rare case that the condition has occurred at the time of inspection, the Toyota dealer will repair or replace any other damaged parts caused by the condition, FREE OF CHARGE. This is an important Safety Recall The repair takes approximately one hour in most cases. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time. In the rare case that the condition has occurred, the repair may take longer, depending on which other parts were damaged by the condition. Your dealer can advise you on the expected repair time for the additional repairs based on the vehicles condition. If the condition occurs, the driver may observe increased brake pedal effort, warning light illumination and/or an audible chime. Master Warning Light (Yellow) Brake System Warning Light (Red) Low Braking Power Message NOTE: It is possible for the warning lights above to be illuminated and the condition not be related to this safety recall. If increased brake pedal effort, warning light illumination and/or audible chimes are observed, the driver should pull over and stop the vehicle in a safe area at the earliest opportunity. The driver should then contact his/her local Toyota dealer for assistance. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. Sample Owner Letter What if you have previously paid for repairs to your vehicle for this specific condition? If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns”, and click on “Submit Reimbursement Request”. Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below: Toyota Brand Engagement Center – TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 FAX: 310-381-7756 Please refer to the attached Reimbursement Checklist for required documentation details. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA Sample Owner Letter © 2020 Toyota Motor Sales, USA – Version 3a TOYOTA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM This form is not applicable for new vehicles in dealership inventory and TCUV units. This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available. Customer Signature Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN). Model Model Year Customer Information Customer Name Customer Email Customer Address Home Phone # Mobile Phone # Date Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371. Dealer Information Dealer Name/Address Dealer Code Dealer Phone Number Dealer Staff Name Dealer Staff Signature VIN Campaign Code

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© 2020 Toyota Motor Sales, USA ◄IMPORTANT UPDATE ► The attached Dealer Letter has been updated. Refer to the details below. DATE TOPIC May 11, 2022 Interim Rental Op Code has been added to the dealer letter The most recent update in the attached Dealer Letter will be highlighted with a red box. Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject. Thank you for your cooperation. © 2022 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: May 5, 2022 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY RECALL 21TA09 (Remedy Notice) Certain 2018-2019 Model Year Camry Sudden Loss of Power Braking Assist May Occur NHTSA Recall No. 21V-890 Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory 2018-2019 Camry mid-January 2017 to mid-September 2018 227,490 0 On November 17, 2021, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2018-2019 model year Camry vehicles. Condition The subject vehicles have a system that provides power brake assist when the driver depresses the brake pedal. Specific components in a part of this system can prematurely wear and could lead to a sudden loss of power braking assist. Non-power assisted braking will remain functional. However, a sudden loss of power braking assist while driving could increase the risk of a crash. Remedy Any authorized Toyota dealer will inspect the vacuum pump assembly and repair or replace it, FREE OF CHARGE. In the rare case that the condition has occurred at the time of inspection, the Toyota dealer will repair or replace any other damaged parts caused by the condition, FREE OF CHARGE. Covered Vehicles There are approximately 227,490 vehicles covered by this Safety Recall. Approximately 349 vehicles involved in this Safety Recall were distributed to Puerto Rico. Owner Letter Mailing Date Toyota will begin to notify owners about the remedy in mid-May 2022. A sample of the owner notification letter has been included for your reference. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. S a f e t y R e c a l l 2 1 T A 0 9 – D – P a g e | 2 © 2022 Toyota Motor Sales, USA Dealer Inventory Procedures New Vehicles in Dealership Inventory – Reminder Toyota has not identified any new vehicles in dealership inventory that are covered by this Safety Recall. However, below is a reminder of the dealer’s obligations pertaining to Safety Recalls if there are new vehicles in dealership inventory: Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Pre-Owned Vehicles in Dealer Inventory To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of the email state “Disclosure Form 21TA09/21TB09” and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. S a f e t y R e c a l l 2 1 T A 0 9 – D – P a g e | 3 © 2022 Toyota Motor Sales, USA Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Salvage Title Vehicles Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Aaron Fowles (469) 292-1097 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. Parts Ordering Process – Non SET and GST Parts Ordering Process It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information. Dealers can identify which parts ordering method to use by reviewing the parts information section of Dealer Daily and checking for a MAC code on the part numbers below. For MAC code C, order through CPOR. For MAC code D, refer to the MAC report for further instructions. All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details. Part Number Description Quantity 04001-32125 Vacuum Pump – Repair Kit 1* 29300-F0011 Vacuum Pump Assembly 1* *Note: Parts needed will be dependent on inspection results. If the vehicle requires a new vacuum pump assembly, the vehicle does not also need a vacuum pump repair kit. Only one part number will be accepted on the warranty claim. Vehicles requiring a new Vacuum Pump Assembly will also require the following parts to complete engine oil and engine oil filter change. Part Number Description Quantity 90915-YZZN1 Engine Oil Filter 1 90430-12031 Engine Oil Drain Plug Gasket 1 00279BLK1601 or equivalent 0W-16 Engine Oil 4.8 US Qts Technician Training Requirements The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to currently have completed all of the following courses: • T151 – Engine Service and Repair S a f e t y R e c a l l 2 1 T A 0 9 – D – P a g e | 4 © 2022 Toyota Motor Sales, USA It is the dealership’s responsibility to select technicians that have completed the above courses to perform this recall repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times. NOTE: Claims for repairs that were performed by non-qualified technicians are subject to debit. Remedy Procedures Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment. Repair Quality Confirmation The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery. Parts Recovery Procedures All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes. To help minimize dealer storage challenges, Toyota recommends that dealers: • File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota. • Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly. Refer to Warranty Policies 9.3 and 9.6 for additional details. Warranty Reimbursement Procedures Loaner Vehicle or Alternative Transportation Reimbursement Procedure If a customer was uncomfortable driving their vehicle during the interim phase when the remedy was unavailable, a loaner vehicle or alternative transportation through Toyota Rent-A-Car (TRAC) can be claimed for $42 per day. Op Code (file under designation 21TB09) Description 22AJH1 Vehicle Rental 1-30 Days 22AJH2 Vehicle Rental 31-60 Days 22AJH3 Vehicle Rental 61-90 Days 22AJH4 Vehicle Rental 91-120 Days 22AJH6 Vehicle Rental 121-150 Days 22AH10 Vehicle Rental 151-170 Days NOTE: • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. • Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP). • Dealers will be allowed to file these Op Codes until August 3, 2022. After that date, no claims for alternative transportation reimbursement will be accepted. S a f e t y R e c a l l 2 1 T A 0 9 – D – P a g e | 5 © 2022 Toyota Motor Sales, USA Warranty Reimbursement Procedure 1. Confirm Vehicle VIN matches the RO.2. Check the Vehicle Inquiry System for Campaign eligibility. No further action required.Not CoveredCoveredCampaign complete.Return the vehicle to the customer.Does the vehicle have normal brake pedal effort and is free of warning lights related to vacuum pump failure? No… YESRemove the vacuum pump assembly and remove pump cover plate.Are the pump internals in good condition without any broken components?YESInstall vacuum pump kit 04001-32125Remove the vacuum pump assembly and remove pump cover plate.Install rebuilt vacuum pump in vehicle.Confirm camshaft to vacuum pump engagement points are in good condition and free of cracks. Is the camshaft in ok condition?YESInstall vacuum pump assembly 29300-F0011Confirm vehicle has power brake assist and is free of warning lights related to vacuum pump failure. Replace damaged camshaft and related components. Install vacuum pump assembly 29300-F0011..No..Change Engine Oil and FilterNO Op Code Description Flat Rate Hours 22AJH7 Repair Vehicle Vacuum Pump Assembly with Repair Kit: 04001-32125 0.8 22AJH8 Replace Vehicle Vacuum Pump Assembly with new Assembly and change engine oil 1.4 22AJH9 Replace Vehicle Vacuum Pump Assembly, Repair Engine Damage and change engine oil 1.4 + Time to replace damaged components. * *Technical Instructions for 21TA09 have additional information about Op code 22AJH9 usage and requirements. Time Punches and additional documentation will be required. See Warranty Policy 8.14 for detailed instructions. • The flat rate times include 0.1 hours for administrative cost per unit for the dealership. • Dealers may claim the cost for oil needed for replenishment after pump removal under Op Code 22AJH7 at a maximum rate of $2.00 per vehicle as sublet type “OF”. • A loaner vehicle or alternative transportation through the Toyota Rent-A-Car (TRAC) program can be claimed up to a maximum of 4 days at $42.00 per day as a sublet type “RT” under Op Code 22AJH9. o For rentals that exceed the maximum number of allowable days and/or dollars per day, refer to the Toyota Transportation Assistance Policy (TTAP) for DSPM authorization requirements. o Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. • If the customer has experienced the condition and has requested vehicle pickup, towing expenses can be reimbursed under this Safety Recall. See Warranty Policy 5.5 for detailed instructions. S a f e t y R e c a l l 2 1 T A 0 9 – D – P a g e | 6 © 2022 Toyota Motor Sales, USA Claim Filing Accuracy and Correction Requests It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim. Customer Reimbursement Reimbursement consideration instructions will be included in the owner letter. Campaign Designation / Phase Decoder 1919 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaignis Launched21TA09TT = ToyotaL = LexusVehicle MakeAA = Safety Recall RemedyB = Safety Recall InterimC = Special Service CampaignD = Limited Service CampaignE = Customer Support ProgramF = Emissions Recall(May use other characters in unique cases)Field Action Category and Phase0101 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. FAQ Page 1 of 2 © 2020 Toyota Motor Sales, USA SAFETY RECALL 21TA09 (Remedy Notice) Certain 2018-2019 Model Year Camry Sudden Loss of Power Braking Assist May Occur NHTSA Recall No. 21V-890 Frequently Asked Questions Original Publication Date: May 5, 2022 Q1: What is the condition? A1: The subject vehicles have a system that provides power brake assist when the driver depresses the brake pedal. Specific components in a part of this system can prematurely wear and could lead to a sudden loss of power braking assist. Non-power assisted braking will remain functional. However, a sudden loss of power braking assist while driving could increase the risk of a crash. Q1a: Are there any warnings that this condition exists? A1a: No. However, if the condition occurs, the driver may observe increased brake pedal effort, warning light illumination and/or an audible chime. Master Warning Light (Yellow) Brake System Warning Light (Red) Low Braking Power Message NOTE: It is possible for the warning lights above to be illuminated and the condition not be related to this safety recall. Q1b: What should I do if my vehicle presents the condition? A1b: If increased brake pedal effort, warning light illumination and/or audible chimes are observed, the driver should pull over and stop the vehicle in a safe area at the earliest opportunity. The driver should then contact his/her local Toyota dealer for assistance. Q2: What is Toyota going to do? A2: Toyota will send an owner notification by first class mail starting in mid-May, 2022 advising owners to make an appointment with their authorized Toyota dealer. The Toyota dealer will inspect the vacuum pump assembly and repair or replace it, FREE OF CHARGE. In the rare case that the condition has occurred at the time of inspection, the Toyota dealer will repair or replace any other damaged parts caused by the condition, FREE OF CHARGE. FAQ Page 2 of 2 © 2020 Toyota Motor Sales, USA Q3: Which and how many vehicles are covered by this Safety Recall? A3: There are approximately 227,490 vehicles covered by this Safety Recall. Model Name Model Year Production Period Camry 2018-2019 Mid-January 2017 to mid-September 2018 Q4: How long will the repair take? A4: The repair takes approximately one hour in most cases. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time. In the rare case that the condition has occurred, the repair may take longer depending on which other parts were damaged by the condition. Your dealer can advise you on the expected repair time for the additional repairs based on the vehicles condition. Q5: What if I previously paid for repairs related to this Safety Recall? A5: Reimbursement consideration instructions will be provided in the owner letter. Q6: How does Toyota obtain my mailing information? A6: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q7: What if I have additional questions or concerns? A7: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. TOYOTA This notice applies to your vehicle: [VIN] URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. IMPORTANT SAFETY RECALL (Remedy Notice) Certain 2018-2019 Model Year Camry Vehicles Sudden Loss of Power Braking Assist May Occur NHTSA Recall No. 21V-890 Dear (customer’s First/Last name) This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2018-2019 model year Camry vehicles. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The subject vehicles have a system that provides power brake assist when the driver depresses the brake pedal. Specific components in a part of this system can prematurely wear and could lead to a sudden loss of power braking assist. Non-power assisted braking will remain functional. However, a sudden loss of power braking assist while driving could increase the risk of a crash. What should you do? Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible. The remedy will require parts replacement. We recommend you contact your dealer to schedule an appointment in advance to confirm parts availability and minimize your inconvenience. Your local Toyota dealer will be more than happy to answer any of your questions.  To find a dealer near you, visit www.toyota.com/dealers.  For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.  If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Sample Owner Letter What will Toyota do? Any authorized Toyota dealer will inspect the vacuum pump assembly and repair or replace it, FREE OF CHARGE. In the rare case that the condition has occurred at the time of inspection, the Toyota dealer will repair or replace any other damaged parts caused by the condition, FREE OF CHARGE. This is an important Safety Recall The repair takes approximately one hour in most cases. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time. In the rare case that the condition has occurred, the repair may take longer, depending on which other parts were damaged by the condition. Your dealer can advise you on the expected repair time for the additional repairs based on the vehicles condition. If the condition occurs, the driver may observe increased brake pedal effort, warning light illumination and/or an audible chime. Master Warning Light (Yellow) Brake System Warning Light (Red) Low Braking Power Message NOTE: It is possible for the warning lights above to be illuminated and the condition not be related to this safety recall. If increased brake pedal effort, warning light illumination and/or audible chimes are observed, the driver should pull over and stop the vehicle in a safe area at the earliest opportunity. The driver should then contact his/her local Toyota dealer for assistance. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. Sample Owner Letter What if you have previously paid for repairs to your vehicle for this specific condition? If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns”, and click on “Submit Reimbursement Request”. Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below: Toyota Brand Engagement Center – TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 FAX: 310-381-7756 Please refer to the attached Reimbursement Checklist for required documentation details. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA Sample Owner Letter © 2020 Toyota Motor Sales, USA – Version 3a TOYOTA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM This form is not applicable for new vehicles in dealership inventory and TCUV units. This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available. Customer Signature Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN). Model Model Year Customer Information Customer Name Customer Email Customer Address Home Phone # Mobile Phone # Date Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371. Dealer Information Dealer Name/Address Dealer Code Dealer Phone Number Dealer Staff Name Dealer Staff Signature VIN Campaign Code

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-890 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Toyota Motor Engineering & Manufacturing Submission Date : NOV 17, 2021 NHTSA Recall No. : 21V-890 Manufacturer Recall No. : See attached report Manufacturer Information : Manufacturer Name : Toyota Motor Engineering & Manufacturing Address : 6565 Headquarters Drive Plano TX 75024 Company phone : 1-800-331-4331 Population : Number of potentially involved : 227,490 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2018-2019 Toyota Camry Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) Other Toyota or Lexus vehicles sold in the U.S. use a different vacuum pump design, or the same vacuum pump containing a different vane cap material. Toyota or Lexus hybrid vehicles sold in the U.S. are not equipped with a vacuum pump. Note: 100% of the involved vehicles contain a vacuum pump with a vane cap of inappropriate material described in this report. Whether the issue, in each case, will actually lead to a sudden loss of brake assist while driving depends on the driving conditions such as frequent braking and/or long periods of idling. Production Dates : JAN 16, 2017 – SEP 13, 2018 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-890 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The subject vehicles use a specific mechanical vacuum pump and a brake booster to provide power brake assist to the driver. This vacuum pump contains a vane that rotates inside the pump body to supply vacuum to the brake booster. A cap on each end of the vane helps the vane maintain contact with the pump body as it rotates. Due to the material of these caps, the caps may prematurely wear when the vehicle is operated under certain driving conditions such as frequent braking and/or long periods of idling. After sufficient wear, a cap can become stuck between the vane and the pump housing, breaking it, and potentially breaking other components inside and/or connected to the pump. If this occurs, the vacuum pump would no longer supply vacuum to the brake booster. Continued application of the service brakes thereafter can deplete the amount of brake assist remaining in the brake booster. The driver may observe increased braking effort and an audible and visual warning. While the service brakes remain operational with a broken vane cap, depending on the brake application by the driver, brake performance could be suddenly reduced prior to any warnings. A sudden loss of braking assist while driving could increase the risk of a crash. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If this occurs, the vacuum pump would no longer supply vacuum to the brake booster. Continued application of the service brakes thereafter can deplete the amount of brake assist remaining in the brake booster. The driver may observe increased braking effort and an audible and visual warning. While the service brakes remain operational with a broken vane cap, depending on the brake application by the driver, brake performance could be suddenly reduced prior to any warnings. A sudden loss of braking assist while driving could increase the risk of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : Pump Assy, Vacuum Component Description : Vacuum Pump Component Part Number : 29300-25010 Part 573 Safety Recall Report 21V-890 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 2 : Pump Assy, Vacuum Component Description : Vacuum Pump Component Part Number : 29300-F0010 Supplier Identification : Component Manufacturer Name : TAIHO KOGYO CO., LTD Address : 3-65, Midorigaoka, Toyota-city, Aichi-pref Foreign States 471-0838 Country : Japan Chronology : Please see the attached Part 573 Defect Information Report for the full chronology. Description of Remedy : Description of Remedy Program : All known owners of the subject vehicles will be notified by first class mail to return their vehicles to a Toyota dealer. For all involved vehicles, Toyota dealers will inspect the vacuum pump and repair or replace it, free of charge to customers. The owner letter will instruct vehicle owners who have paid to have this condition remedied prior to this campaign to seek reimbursement pursuant to Toyota’s General Reimbursement Plan. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notifications to owners of the affected vehicles will occur by January 16, 2022. A copy of the draft owner notification will be submitted as soon as it is available. Notifications to distributors/dealers will be sent on November 17, 2021. Copies of dealer communications will be submitted as they are issued. Planned Dealer Notification Date : NOV 17, 2021 – NOV 17, 2021 Planned Owner Notification Date : DEC 16, 2021 – JAN 16, 2022 Part 573 Safety Recall Report 21V-890 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported

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