November 17, 2021 NHTSA CAMPAIGN NUMBER: 21V889000
Incorrect Seat Belt Webbing Guide Installed
During seat belt pre-tensioner deployment, the incorrect webbing guide may damage the seat belt webbing, causing it to tear and increasing the risk of injury during a crash.
NHTSA Campaign Number: 21V889
Manufacturer Toyota
Motor Engineering & Manufacturing
Components SEAT BELTS
Potential Number of Units Affected 2,259
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022 Sienna vehicles equipped with seating for eight passengers. An incorrect seat belt webbing guide may have been installed on the outboard second-row seat belt assemblies.
Remedy
Dealers will replace the outboard second-row seat belt assemblies, free of charge. Owner notification letters were mailed January 10, 2022. Owners may contact Toyota customer service at 1-800-331-4331. Toyota’s numbers for this recall are 21TB08 and 21TA08.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
Certain 2022 Model Year Sienna Vehicles
Second-Row Outboard Seat Belts Could Tear in a Crash
NHTSA Recall No. 21V-889
| Model / Years | Production Period | Approximate Total Vehicles | Approximate Stop Sale Dealer Inventory |
| 2022 Sienna | Mid-September 2021 – Early October 2021 | 2,300 | 3 |
On November 17, 2021, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2022 model year Sienna vehicles.
Condition
The subject vehicles are 8-passenger Siennas that were equipped with second row outboard seat belts that were manufactured with an incorrect component. This can increase the potential for the seat belt to “bunch” in the seat belt shoulder anchor in certain crashes, potentially causing the seat belt webbing to tear. This can increase the risk of injury in those crashes.
Remedy
Any authorized Toyota dealer will replace the second-row outboard seatbelt assemblies with ones that have been manufactured correctly FREE OF CHARGE.
Covered Vehicles
There are approximately 2,300 vehicles covered by this Safety Recall. 11 vehicles involved in this Safety Recall were distributed to Puerto Rico.
Owner Letter Mailing Date
Toyota will notify owners in January 2022. A sample of the owner notification letter has been included for your reference.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
New Vehicles in Dealership Inventory
There are approximately 3 vehicles in new dealer inventory as of November 16, 2021.
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference
Pre-Owned Vehicles in Dealer Inventory
To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form 21TA08” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Head Unit Notifications
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Safety Recall are requested to schedule an appointment with their authorized dealer to have this Safety Recall completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Safety Recall. The prompt will contain options to ‘Snooze’ or to ‘View’ the message. If a customer chooses ‘Snooze’, the message will continue to reappear every 20 minutes until the customer chooses ‘View’. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Safety Recall completed.
The message will completely clear from the vehicle once the following conditions are met: The Safety Recall is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens daily.
Owners who receive a head unit notification after having this Safety Recall completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Ed Hellwig (469) 292-1165 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Sienna Mobility Vehicles, Non-Toyota-Authorized Conversion
Sienna vehicles that have been converted for wheelchair accessibility by a non-Toyota authorized mobility conversion company have undergone an unauthorized modification to the factory condition of the vehicle. These modifications may make it difficult or impossible to apply the remedy in their current condition. Toyota does not recommend modifying vehicles and cannot evaluate how any aftermarket, non-Toyota approved parts and/or modifications could affect a vehicle’s performance.
Subject to individual review by the dealer and notwithstanding Toyota’s recommendation, some dealers may be willing to perform the Safety Recall remedy with the vehicle in its current modified condition. If your dealership is willing to do so, the customer may be responsible for the cost of parts and/or labor not otherwise covered by Toyota’s Safety Recall. Toyota provides the specific remedy parts, and covers 1.1 hours of dealership labor expenses. The customer is responsible to pay any additional charges for parts and/or labor which are the result of the vehicle’s non-Toyota-approved modifications.
Toyota is not responsible for later performance problems the vehicle may have that are the result of the non-Toyota-approved vehicle modifications.
Loaner Vehicle or Alternative Transportation Reimbursement Procedure
Until the remedy is performed, Toyota recommends that no one sit in an outboard second-row seat when the vehicle is in motion. If this recommendation is not feasible for the customer’s personal or business needs, a loaner vehicle or alternative transportation through Toyota Rent-A-CAR (TRAC) can be claimed at a rate of $42.00 per day.
Certain 2022 Model Year Sienna Vehicles
Second-Row Outboard Seat Belt Could Tear in a Crash
Frequently Asked Questions
Original Publication Date: November 17, 2021
Q1: What is the condition?
The subject vehicles are 8-passenger Siennas that were equipped with second row outboard seat belts that were manufactured with an incorrect component. This can increase the potential for the seat belt to “bunch” in the seat belt shoulder anchor in certain crashes, potentially causing the seat belt webbing to tear. This can increase the risk of injury in those crashes.
Q1a: Are there any symptoms/warnings of the condition?
No. There are no symptoms/warnings of the condition.
Q2: What is Toyota going to do?
In January 2022, Toyota will notify owners to request that they make an appointment with their authorized Toyota dealer to have the second-row outboard seatbelt assemblies replaced with ones that have been manufactured correctly FREE OF CHARGE.
Q3: Can I do something to avoid the occurrence of the condition?
Yes. Until the remedy is performed, Toyota recommends that no one sit in an outboard second-row seat when the vehicle is in motion.
Q4: Which and how many vehicles are covered by this Safety Recall?
There are approximately 2,300 vehicles covered by this Safety Recall.
| Model Name | Model Year | Production Period |
| Sienna | 2022 | Mid-September 2021 – Early October 2021 |
Q5: How long will the repair take?
The repair should take approximately one hour. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period.
Q6: Are Sienna vehicles that have been converted for wheelchair accessibility able to have the remedy performed?
The remedy can be applied to Sienna vehicles that have been converted for wheelchair accessibility by a Toyota-authorized mobility conversion company. Conversion of Sienna vehicles using non-Toyota-approved parts and/or accessories may make is difficult or impossible for a dealer to install the remedy parts for this Safety Recall.
Q6a: Who are the companies that have been authorized by Toyota to convert Sienna vehicles for wheelchair accessibility?
Below is the list of companies that offer Toyota-authorized conversions for Sienna vehicles for wheelchair accessibility.
-
- The Braun Corporation (BraunAbility)
- Vantage Mobility International (VMI)
Q6b: What if my vehicle is converted by a non-authorized mobility conversion?
Sienna vehicles that have been converted for wheelchair accessibility by a non-Toyota authorized mobility conversion company have undergone an unauthorized modification to the factory condition of the vehicle. These modifications may make it difficult or impossible to apply the remedy in their current condition. Toyota does not recommend modifying vehicles and cannot evaluate how any aftermarket, non-Toyota approved parts and/or modifications could affect a vehicle’s performance.
Subject to individual review by the dealer and notwithstanding Toyota’s recommendation, some dealers may be willing to perform the Safety Recall remedy with the vehicle in its current modified condition. If your dealership is willing to do so, you may be responsible for the cost of parts and/or labor not otherwise covered by Toyota’s Safety Recall. Toyota provides the specific remedy parts and covers 1.1 hours of dealership labor expenses. You are responsible to pay any additional charges for parts and/or labor which are the result of the vehicle’s non-Toyota-approved modifications.
Toyota is not responsible for later performance problems the vehicle may have that are the result of the non-Toyota-approved vehicle modifications.
Q7: How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
Q8: What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Description of Problem:
The subject vehicles are equipped with certain seat belt assemblies, which are used for the outboard second-row seating positions in the 8-passenger variant of this vehicle model. These seat belt assemblies use a directional low-friction insert in the D-ring (in conjunction with other features), to minimize “bunching” and/or point loading on the seat belt material in crashes necessitating pre-tensioner deployment. During a specific production period at the seat belt assembly supplier, an incorrect D-ring (e.g., left-hand side D-ring instead of right-hand) may have been used to manufacture the seat belt assemblies, causing the low-friction insert in these assemblies to face the wrong direction. These assemblies were subsequently installed in the subject vehicles. As a result, in the event the subject vehicles are involved in a crash which necessitates deployment of the pre-tensioner in the second-row seat belt assemblies, there is an increased possibility that the seat belt material may “bunch” and result in damage to the seat belt material that could lead to a tear in certain types of crashes. This can increase the risk of injury in those crashes.
Chronology of Principal Events:
October 5, 2021 – Early November, 2021
To conduct internal testing, the seat belt assembly supplier obtained a number of second-row outboard seat belt assemblies that were produced for the 8-passenger variant of the 2022MY Toyota Sienna. On October 5, 2021 the supplier observed that the assemblies may have been built incorrectly. Upon further inspection of these parts, it was discovered that the label on the packaging indicated an incorrect part number for the D-rings installed in seat belt assemblies that they obtained.
On October 6, 2021 the seat belt assembly supplier informed Toyota that incorrectly built second-row seat belt assemblies, for use in the 8-passenger variant of the 2022MY Toyota Sienna, may have been sent to the vehicle assembly plant. The supplier indicated that seat belt assemblies were built during a specific production period with an incorrect D-ring (e.g., lefthand side D-ring instead of right-hand), causing the low-friction insert in these assemblies to be facing the wrong direction.
Toyota immediately attempted to contain potentially affected vehicles and began inspecting vehicles and seat belt assemblies arriving from the supplier at the production plant. From the inspections, Toyota identified that vehicles had been built with the incorrectly assembled rear seat belt assemblies and that some potentially affected vehicles may have already left the production plant.
Toyota concurrently began investigating what effect the incorrect D-ring may have on the seat belt operation or performance. A review of the design history indicated that a directional Dring, with a low-friction insert, was added to these seat belt assemblies intended for the outboard second row seats of the 8-passenger variant of these vehicles along with the addition of pre-tensioners. The additional directional low friction insert was included in the design of these seat belt assemblies at this time because Toyota’s development testing indicated that, when a pre-tensioner is incorporated, the inserts were needed (in conjunction with other features), to help minimize the potential for the seat belts to “bunch” in certain types of crashes. Based on this analysis, it was determined that installing a directional D-ring in these seat belt assemblies in the wrong direction causes the low-friction insert to lose its effectiveness.
Based on the aforementioned information, Toyota’s engineering judgement is that in the event the subject vehicles are involved in crash which necessitates deployment of the pre-tensioner in the outboard second-row seat belt assemblies, there is an increased possibility that the seat belt material may “bunch” and result in damage to the seat belt material that could lead to a tear in certain types of crashes. This can increase the risk of injury in those crashes.
November 11, 2021
Based on the results of the above investigation, Toyota decided to conduct a voluntary safety recall campaign.
As of November 4, 2021, based on a diligent review of records, Toyota’s best engineering judgement is that there are 0 Toyota Field Technical Reports and 0 warranty claims that have been received from U.S. sources that relate or may relate to this condition and which were considered in the decision to submit this report.
Description of Corrective Repair Action:
All known owners of the subject vehicles will be notified to return their vehicles to a Toyota dealer. For all involved vehicles, the dealer will replace the outboard second-row seat belt assemblies with ones that have been manufactured correctly at no cost to owners.
Reimbursement Plan for pre-notification remedies
As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty.
Recall Schedule:
Notifications to owners of the affected vehicles will occur by January 16, 2022. A copy of the draft owner notification will be submitted as soon as it is available.
Distributor/Dealer Notification Schedule:
Notifications to distributors/dealers will be sent on November 17, 2021. Copies of dealer communications will be submitted as they are issued.
Manufacturer’s Campaign Number:
[Interim / Remedy] 21TB08/ 21TA08
Second-Row Outboard Seat Belt Could Tear in a Crash – 2022 Toyota Sienna
Second-Row Outboard Seat Belt Could Tear in a Crash – 2022 Toyota Sienna BraunAbility
Second-Row Outboard Seat Belt Could Tear in a Crash – 2022 Toyota Sienna VMI
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| TOYOTA | SIENNA | 2022 |
12 Associated Documents
Remedy Instructions and TSB
RCRIT-21V889-1485.pdf 1807.013KB
Remedy Instructions and TSB
RCRIT-21V889-6634.pdf 386.981KB
Remedy Instructions and TSB
RCRIT-21V889-9244.pdf 598.159KB
Manufacturer Notices(to Dealers,etc) – Toyota Date: December 16, 2021 SAFETY RECALL 21TA08 (Remedy Notice)
RCMN-21V889-3501.pdf 991.066KB
In-Vehicle Head Unit Notification
RMISC-21V889-6193.pdf 65.073KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V889-0119.pdf 356.396KB
Defect Notice 573 Report
RCLRPT-21V889-3596.PDF 215.212KB
TOYOTA November 17, 2021 DEFECT INFORMATION REPORT
RMISC-21V889-9336.pdf 32.305KB
Recall Acknowledgement
RCAK-21V889-8509.pdf 695.964KB
Manufacturer Notices(to Dealers,etc) – Toyota SAFETY RECALL 21TA08 (Interim Notice 21TB08)
RCMN-21V889-6526.pdf 263.445KB
Recall Quarterly Report #2, 2022-2
RCLQRT-21V889-5113.PDF 211.26KB
Recall Quarterly Report #3, 2022-3
RCLQRT-21V889-1026.PDF 211.348KB
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SEOCONTENT-START
TOYOTA Toyota Motor North America, Inc. Vehicle Safety & Compliance Liaison Office Mail Stop: W4-2D 6565 Headquarters Drive Plano, TX 75024 November 17, 2021 DEFECT INFORMATION REPORT 1. Vehicle Manufacturer Name: Toyota Motor Manufacturing, Indiana, Inc. [“TMMI”] 4000 Tulip Tree Drive, Princeton, IN 47670-4000 Affiliated U.S. Sales Company: Toyota Motor North America, Inc. [“TMNA”] 6565 Headquarters Drive, Plano, TX 75024 Manufacturer of Second Row Seat belt Assembly: Autoliv Safety Technology de Mexico, SA de CV 2475 -A Paseo de las Americas PMB No. 2303 Tijuana Baja California 22215 Phone: 619 662 8000 Country of Origin: Mexico 2. Identification of Involved Vehicles and Affected Components: Based on production records, we have determined the involved vehicle population as in the table below. Make/Car Line Model Year Manufacturer Production Period Toyota / Sienna 2022 TMMI September 16, 2021 through October 5, 2021 Applicability Part Number Part Name Component Description MY2022 Toyota Sienna 73360-08160-A0 73360-08160-B0 Belt Assy, RR No. 1 Seat, Outer RH 8-Passenger Outer RH Rear Seat belt Assembly 73370-08150-A0 73370-08150-B0 Belt Assy, RR No. 1 Seat, Outer LH 8-Passenger Outer LH Rear Seat belt Assembly Note: (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) This issue concerns the above listed seat belt assemblies, which were used for the second-row outboard seating positions on the 8-passenger variant of the 2022MY Toyota Sienna and were produced by a particular supplier during a specific production period. Other Toyota and Lexus vehicles sold in the U.S. did not receive these seat belt assemblies. 3. Total Number of Vehicles Potentially Involved: 2,259 4. Percentage of Vehicles Estimated to Actually Contain the Defect: 100% of the involved vehicles contain outboard second row seat belt assemblies that were manufactured with an incorrect D-ring as described, below. However, whether the issue, in each case, will actually lead to seat belt “bunching” and result in a tear to the seat belt material that can increase the risk of an injury in a crash depends on the specifics of each crash, including whether it leads to the deployment of the pre-tensioner in the affected seat belt assemblies. 5. Description of Problem: The subject vehicles are equipped with certain seat belt assemblies, which are used for the outboard second-row seating positions in the 8-passenger variant of this vehicle model. These seat belt assemblies use a directional low-friction insert in the D-ring (in conjunction with other features), to minimize “bunching” and/or point loading on the seat belt material in crashes necessitating pre-tensioner deployment. During a specific production period at the seat belt assembly supplier, an incorrect D-ring (e.g., left-hand side D-ring instead of right-hand) may have been used to manufacture the seat belt assemblies, causing the low-friction insert in these assemblies to face the wrong direction. These assemblies were subsequently installed in the subject vehicles. As a result, in the event the subject vehicles are involved in a crash which necessitates deployment of the pre-tensioner in the second-row seat belt assemblies, there is an increased possibility that the seat belt material may “bunch” and result in damage to the seat belt material that could lead to a tear in certain types of crashes. This can increase the risk of injury in those crashes. 6. Chronology of Principal Events: October 5, 2021 – Early November, 2021 To conduct internal testing, the seat belt assembly supplier obtained a number of second-row outboard seat belt assemblies that were produced for the 8-passenger variant of the 2022MY Toyota Sienna. On October 5, 2021 the supplier observed that the assemblies may have been built incorrectly. Upon further inspection of these parts, it was discovered that the label on the packaging indicated an incorrect part number for the D-rings installed in seat belt assemblies that they obtained. On October 6, 2021 the seat belt assembly supplier informed Toyota that incorrectly built second-row seat belt assemblies, for use in the 8-passenger variant of the 2022MY Toyota Sienna, may have been sent to the vehicle assembly plant. The supplier indicated that seat belt assemblies were built during a specific production period with an incorrect D-ring (e.g., left-hand side D-ring instead of right-hand), causing the low-friction insert in these assemblies to be facing the wrong direction. Toyota immediately attempted to contain potentially affected vehicles and began inspecting vehicles and seat belt assemblies arriving from the supplier at the production plant. From the inspections, Toyota identified that vehicles had been built with the incorrectly assembled rear seat belt assemblies and that some potentially affected vehicles may have already left the production plant. Toyota concurrently began investigating what effect the incorrect D-ring may have on the seat belt operation or performance. A review of the design history indicated that a directional D-ring, with a low-friction insert, was added to these seat belt assemblies intended for the outboard second row seats of the 8-passenger variant of these vehicles along with the addition of pre-tensioners. The additional directional low friction insert was included in the design of these seat belt assemblies at this time because Toyota’s development testing indicated that, when a pre-tensioner is incorporated, the inserts were needed (in conjunction with other features), to help minimize the potential for the seat belts to “bunch” in certain types of crashes. Based on this analysis, it was determined that installing a directional D-ring in these seat belt assemblies in the wrong direction causes the low-friction insert to lose its effectiveness. Based on the aforementioned information, Toyota’s engineering judgement is that in the event the subject vehicles are involved in crash which necessitates deployment of the pre-tensioner in the outboard second-row seat belt assemblies, there is an increased possibility that the seat belt material may “bunch” and result in damage to the seat belt material that could lead to a tear in certain types of crashes. This can increase the risk of injury in those crashes. November 11, 2021 Based on the results of the above investigation, Toyota decided to conduct a voluntary safety recall campaign. As of November 4, 2021, based on a diligent review of records, Toyota’s best engineering judgement is that there are 0 Toyota Field Technical Reports and 0 warranty claims that have been received from U.S. sources that relate or may relate to this condition and which were considered in the decision to submit this report. 7. Description of Corrective Repair Action: All known owners of the subject vehicles will be notified to return their vehicles to a Toyota dealer. For all involved vehicles, the dealer will replace the outboard second-row seat belt assemblies with ones that have been manufactured correctly at no cost to owners. Reimbursement Plan for pre-notification remedies As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty. 8. Recall Schedule: Notifications to owners of the affected vehicles will occur by January 16, 2022. A copy of the draft owner notification will be submitted as soon as it is available. 9. Distributor/Dealer Notification Schedule: Notifications to distributors/dealers will be sent on November 17, 2021. Copies of dealer communications will be submitted as they are issued. 10. Manufacturer’s Campaign Number: [Interim / Remedy] 21TB08/ 21TA08
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SAFETY RECALL 21TA08 Your vehicle is equipped with second row outboard seat belts that were manufactured with an incorrect component. This can increase the potential for the seat belt to “bunch” in the seat belt shoulder anchor in certain crashes, potentially causing the seat belt webbing to tear. This can increase the risk of injury in those crashes. Call your Toyota dealer ASAP to schedule a FREE OF CHARGE repair.
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Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 IMPORTANT SAFETY RECALL (Remedy Notice) Certain 2022 Model Year Sienna Vehicles Second-Row Outboard Seat Belts Could Tear in a Crash NHTSA Recall No. 21V-889 Dear <FirstName/LastName>: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2022 model year Sienna vehicles. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? Your vehicle is equipped with second row outboard seat belts that were manufactured with an incorrect component. This can increase the potential for the seat belt to “bunch” in the seat belt shoulder anchor in certain crashes, potentially causing the seat belt webbing to tear. This can increase the risk of injury in those crashes. What will Toyota do? Any authorized Toyota dealer will replace the second-row outboard seatbelt assemblies with ones that have been manufactured correctly FREE OF CHARGE to you. This is an important Safety Recall. The remedy should take approximately one hour. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time. Until the remedy is performed, Toyota recommends that no one sit in an outboard second-row seat when the vehicle is in motion. 21TA08 URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. What Should You Do? Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible. The remedy will require parts replacement. We recommend you contact your dealer to schedule an appointment in advance to confirm parts availability and minimize your inconvenience. Your local Toyota dealer will be more than happy to answer any of your questions. To find a dealer near you, visit www.toyota.com/dealers. For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle. If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 a.m. to 8:00 p.m., Saturday 9:00 a.m. to 7:00 p.m., Eastern Time. This notice applies to your vehicle: VIN ABCDEFGH987654321 English version on front side Versión en inglés en el frente Are Sienna vehicles that have been converted for wheelchair accessibility able to have the remedy performed? The remedy can be applied to Sienna vehicles that have been converted for wheelchair accessibility by a Toyotaauthorized mobility conversion company. Conversion of Sienna vehicles using non-Toyota-approved parts and/or accessories may make it difficult or impossible for a dealer to install the remedy parts for this Safety Recall. Who are the companies that have been authorized by Toyota to convert Sienna vehicles for wheelchair accessibility? Below is the list of companies that offer Toyota-authorized conversions for Sienna vehicles for wheelchair accessibility. • The Braun Corporation (BraunAbility) • Vantage Mobility International (VMI) What if my vehicle is converted by a non-authorized mobility conversion? Sienna vehicles that have been converted for wheelchair accessibility by a non-Toyota authorized mobility conversion company have undergone an unauthorized modification to the factory condition of the vehicle. These modifications may make it difficult or impossible to apply the remedy in their current condition. Toyota does not recommend modifying vehicles and cannot evaluate how any aftermarket, non-Toyota approved parts and/or modifications could affect a vehicle’s performance. Subject to individual review by the dealer and notwithstanding Toyota’s recommendation, some dealers may be willing to perform the Safety Recall remedy with the vehicle in its current modified condition. If your dealership is willing to do so, you may be responsible for the cost of parts and/or labor not otherwise covered by Toyota’s Safety Recall. Toyota provides the specific remedy parts and covers 1.1 hours of dealership labor expenses. You may be responsible to pay any additional charges for parts and/or labor which are the result of the vehicle’s non-Toyota-approved modifications. Toyota is not responsible for later performance problems the vehicle may have that are the result of the non-Toyota-approved vehicle modifications. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 RETIRO DE SEGURIDAD IMPORTANTE (Aviso de Remedio) Ciertos Vehículos Sienna de Año Modelo 2022 Los Cinturones de Seguridad de los Asientos de los Extremos de la Segunda Fila Pueden Romperse en un Choque Retiro de Seguridad NHTSA No. 21V-889 Estimado (nombre/apellido del cliente): Se le envía esta notificación de acuerdo con la Acta Nacional de Tráfico y Seguridad de Vehîculos Motorizados. Toyota ha decidido que existe un defecto, que se relaciona con la seguridad de los vehículos de motor en ciertos vehículos Sienna de año modelo 2022. Usted recibió esta notificación porque nuestros registros, que se basan principalmente en los datos del estado de registro y de título, indican que usted es el propietario actual. ¿Cuál es la condición? Su vehículo está equipado con cinturones de seguridad en los asientos de los extremos de la segunda fila que fueron fabricados con un componente incorrecto. Esto puede aumentar la posibilidad de que el cinturón de seguridad se “aglomere” en el ancla para el hombro del cinturón de seguridad en ciertos choques, causando posiblemente que el tejido del cinturón de seguridad se rompa. Esto puede aumentar el riesgo de lesión en esos choques. ¿Qué hará Toyota? Cualquier concesionario Toyota autorizado reemplazará los conjuntos del cinturón de seguridad de los asientos de los extremos de la segunda fila con unos que han sido fabricados correctamente SIN CARGO para usted. Este es un Retiro de Seguridad importante. El remedio debe tomar aproximadamente una hora. Sin embargo, dependiendo de la programación de trabajo del concesionario, tal vez sea necesario tener disponible su vehículo por un plazo más largo de tiempo. Hasta que el remedio se realice, Toyota recomienda que nadie se siente en un asiento del extremo de la segunda fila cuando el vehículo está en movimiento. 21TA08 English version on front side Versión en inglés en el frente RETIRO DE SEGURIDAD URGENTE Este es un Retiro de Seguridad importante. El remedio se realizará SIN CARGO para usted. Esta notificación aplica a su vehículo: VIN ABCDEFGH987654321 ¿Qué Debe Hacer? Comuníquese con cualquier concesionario Toyota autorizado para programar una cita para que realicen el remedio tan pronto como sea posible. El remedio va a requerir el reemplazo de piezas. Le recomendamos que se comunique con su concesionario para programar una cita con anticipación para confirmar la disponibilidad de las piezas y reducir al mínimo sus inconvenientes. Su concesionario Toyota local responderá con gusto todas sus preguntas. Para encontrar un concesionario cerca de usted, visite www.toyota.com/dealers. Si desea más información sobre este y otros Retiros de Seguridad, incluyendo las preguntas frecuentes, visite www.toyota.com/recall. Ingrese el número de identificación de su vehículo de 17 dígitos (VIN) indicado arriba para revisar la información específica de su vehículo. Si requiere más asistencia, puede comunicarse con el Centro de Compromiso con la Marca Toyota llamando al 1-888-270-9371, de lunes a viernes, de 8:00 a.m. a 8:00 p.m. y los sábados de 9:00 a.m. a 7:00 p.m., Hora del Esto. ¿Se podrá realizar el remedio en los vehículos Sienna que se han convertido para tener acceso con silla de ruedas? El remedio se puede aplicar a los vehículos Sienna que se han convertido para tener acceso con silla de ruedas por una compañía de conversión de movilidad autorizada por Toyota. La conversión de los vehículos Sienna que utilizan piezas y/o accesorios no aprobados por Toyota pueden dificultar o imposibilitar que un concesionario instale los repuestos o piezas del remedio para este Retiro de Seguridad. ¿Quiénes son las compañías que ha sido autorizadas por Toyota para convertir los vehículos Sienna para tener acceso con silla de ruedas? A continuación está la lista de las compañías que ofrecen conversiones autorizadas por Toyota para los vehículos Sienna para tener acceso con silla de ruedas. • The Braun Corporation (BraunAbility) • Vantage Mobility International (VMI) ¿Qué sucede si mi vehículo ha sido convertido por una compañía de conversión de movilidad no autorizada? Los vehículos Sienna que han sido convertidos para tener acceso con silla de ruedas por una compañía de conversión de movilidad no autorizada por Toyota han sido sometidos a modificaciones no autorizadas a la condición de la fábrica del vehículo. Estas modificaciones hacen difícil o imposible aplicar el remedio en su condición actual. Toyota no recomienda modificar los vehículos y no puede evaluar como cualquier modificación y/o piezas no aprobadas por Toyota, fabricados por terceros, pudiera afectar el rendimiento del vehículo. Sujeto a la revisión individual por el concesionario y no obstante la recomendación de Toyota, algunos concesionarios pudieran estar dispuestos a realizar el remedio del Retiro de Seguridad con el vehículo en su condición modificada actual. Si su concesionario está dispuesto a realizarlo, usted puede ser el responsable del costo de los repuestos y/o mano de obra lo cual no está cubierto por el Retiro de Seguridad de Toyota. Toyota proporciona los repuestos específicos del remedio y cubre 1.1 horas de gastos de mano de obra del concesionario. Usted puede ser responsable de pagar cualquier cargo adicional por repuestos y/o mano de obra los cuales son el resultado de las modificaciones del vehículo no aprobadas por Toyota. Toyota no es responsable de los problemas de rendimiento posteriores que pueda tener el vehículo como resultado de las modificaciones del vehículo no aprobadas por Toyota. ¿Qué pasa si usted no es el propietario o el operador de este vehículo? Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del Retiro de Seguridad debe enviar una copia del aviso al arrendatario en menos de diez días. Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta. Si quisiera actualizar la propiedad de su vehículo o la información de contacto, por favor visite https://www.toyota.com/recall/update-info-toyota. Necesitará el número de identificación del vehículo (VIN) completo de 17 dígitos para ingresar la nueva información. Si cree que el concesionario o Toyota no ha cumplido o no ha podido remediar el defecto en un plazo razonable o sin cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, o llamar a la línea directa sin costo de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153), o visite http://www.safercar.gov. Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos. Lamentamos sinceramente cualquier inconveniente que este problema le pudo haber ocasionado. Muchas gracias por conducir un Toyota. Atentamente, Toyota Motor Sales, USA
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© 2021 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY RECALL 21TA08 (Interim Notice 21TB08) Certain 2022 Model Year Sienna Vehicles Second-Row Outboard Seat Belt Could Tear in a Crash Years / Models Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory 2022 Sienna Mid-September 2021 – Early October 2021 2,300 3 STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details. On November 17, 2021, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2022 model year Sienna vehicles. Condition The subject vehicles are 8-passenger Siennas that were equipped with second row outboard seat belts that were manufactured with an incorrect component. This can increase the potential for the seat belt to “bunch” in the seat belt shoulder anchor in certain crashes, potentially causing the seat belt webbing to tear. This can increase the risk of injury in those crashes. Remedy Toyota is currently preparing the remedy. When the remedy is available, any authorized Toyota dealer will replace the second-row outboard seatbelt assemblies with ones that have been manufactured correctly FREE OF CHARGE. At this time, Toyota estimates the remedy can be available in the first quarter of 2022. Covered Vehicles There are approximately 2,300 vehicles covered by this Safety Recall. 11 vehicles involved in this Safety Recall were distributed to Puerto Rico. S a f e t y R e c a l l 2 1 T A 0 8 ( I n t e r i m 2 1 T B 0 8 ) – D – P a g e | 2 © 2021 Toyota Motor Sales, USA Owner Letter Mailing Date Toyota will notify owners by mid-January 2022. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS. S a f e t y R e c a l l 2 1 T A 0 8 ( I n t e r i m 2 1 T B 0 8 ) – D – P a g e | 3 © 2021 Toyota Motor Sales, USA Dealer Inventory Procedures New Vehicles in Dealership Inventory There are 3 vehicles in new dealer inventory as of November 16, 2021. Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: • New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied. • Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference. NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC). Part Number Description Quantity 00411-140003 Inspection Mirror Hang Tag 25 Per Pack S a f e t y R e c a l l 2 1 T A 0 8 ( I n t e r i m 2 1 T B 0 8 ) – D – P a g e | 4 © 2021 Toyota Motor Sales, USA Pre-Owned Vehicles in Dealer Inventory Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Toyota. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of the email, state “Disclosure Form 21TB08/21TA08” and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. S a f e t y R e c a l l 2 1 T A 0 8 ( I n t e r i m 2 1 T B 0 8 ) – D – P a g e | 5 © 2021 Toyota Motor Sales, USA Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Salvage Title Vehicles Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Ed Hellwig (469) 292-1165 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. S a f e t y R e c a l l 2 1 T A 0 8 ( I n t e r i m 2 1 T B 0 8 ) – D – P a g e | 6 © 2021 Toyota Motor Sales, USA Warranty Reimbursement Procedures Loaner Vehicle or Alternative Transportation Reimbursement Procedure Until the remedy is performed, Toyota recommends that no one sit in an outboard second-row seat when the vehicle is in motion. If this recommendation is not feasible for the customer’s personal or business needs, a loaner vehicle or alternative transportation through Toyota Rent-A-CAR (TRAC) can be claimed at a rate of $42.00 per day. Op Code Description RNTB81 Vehicle Rental 1-30 Days RNTB82 Vehicle Rental 31-60 Days NOTE: • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. • Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP). • Dealers will be allowed to file these Op Codes up to 90 days after the remedy phase has launched. After that time, no claims for alternative transportation reimbursement will be accepted. Claim Filing Accuracy and Correction Requests It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim. S a f e t y R e c a l l 2 1 T A 0 8 ( I n t e r i m 2 1 T B 0 8 ) – D – P a g e | 7 © 2021 Toyota Motor Sales, USA Campaign Designation / Phase Decoder 1919 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaignis Launched19TA01TT = ToyotaL = LexusVehicle MakeAA = Safety Recall RemedyB = Safety Recall InterimC = Special Service CampaignD = Limited Service CampaignE = Customer Support ProgramF = Emissions Recall(May use other characters in unique cases)Field Action Category and Phase0101 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. FAQ Page 1 of 2 © 2021 Toyota Motor Sales, USA SAFETY RECALL 21TA08 (Interim Notice 21TB08) Certain 2022 Model Year Sienna Vehicles Second-Row Outboard Seat Belt Could Tear in a Crash Frequently Asked Questions Original Publication Date: November 17, 2021 Q1: What is the condition? A1: The subject vehicles are 8-passenger Siennas that were equipped with second row outboard seat belts that were manufactured with an incorrect component. This can increase the potential for the seat belt to “bunch” in the seat belt shoulder anchor in certain crashes, potentially causing the seat belt webbing to tear. This can increase the risk of injury in those crashes. Q1a: Are there any symptoms/warnings of the condition? A1a: No. There are no symptoms/warnings of the condition. Q2: Can I do something to avoid the occurrence of the condition? A2: Yes. Until the remedy is performed, Toyota recommends that no one sit in an outboard second-row seat when the vehicle is in motion. Q3: What is Toyota going to do? A3: Toyota is currently preparing the remedy. When the remedy is available, Toyota will notify owners and request that they make an appointment with their authorized Toyota dealer to have the second-row outboard seatbelt assemblies replaced with ones that have been manufactured correctly FREE OF CHARGE. Q4: When will the remedy become available? A4: At this time, Toyota estimates the remedy can be available in the first quarter of 2022. Q5: Which and how many vehicles are covered by this Safety Recall? A5: There are approximately 2,300 vehicles covered by this Safety Recall. Model Name Model Year Production Period Sienna 2022 Mid-September 2021 – Early October 2021 FAQ Page 2 of 2 © 2021 Toyota Motor Sales, USA Q6: How does Toyota obtain my mailing information? A6: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q7: What if I have additional questions or concerns? A7: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. © 2021 Toyota Motor Sales, USA – Version 3a TOYOTA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM This form is not applicable for new vehicles in dealership inventory and TCUV units. This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available. Customer Signature Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN). Model Model Year Customer Information Customer Name Customer Email Customer Address Home Phone # Mobile Phone # Date Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371. Dealer Information Dealer Name/Address Dealer Code Dealer Phone Number Dealer Staff Name Dealer Staff Signature VIN Campaign Code
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© 2021 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: December 16, 2021 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY RECALL 21TA08 (Remedy Notice) Certain 2022 Model Year Sienna Vehicles Second-Row Outboard Seat Belts Could Tear in a Crash NHTSA Recall No. 21V-889 Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory 2022 Sienna Mid-September 2021 – Early October 2021 2,300 3 STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details. On November 17, 2021, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2022 model year Sienna vehicles. Condition The subject vehicles are 8-passenger Siennas that were equipped with second row outboard seat belts that were manufactured with an incorrect component. This can increase the potential for the seat belt to “bunch” in the seat belt shoulder anchor in certain crashes, potentially causing the seat belt webbing to tear. This can increase the risk of injury in those crashes. Remedy Any authorized Toyota dealer will replace the second-row outboard seatbelt assemblies with ones that have been manufactured correctly FREE OF CHARGE. Covered Vehicles There are approximately 2,300 vehicles covered by this Safety Recall. 11 vehicles involved in this Safety Recall were distributed to Puerto Rico. S a f e t y R e c a l l 2 1 T A 0 8 – D – P a g e | 2 © 2021 Toyota Motor Sales, USA Owner Letter Mailing Date Toyota will notify owners in January 2022. A sample of the owner notification letter has been included for your reference. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. Dealer Inventory Procedures New Vehicles in Dealership Inventory There are approximately 3 vehicles in new dealer inventory as of November 16, 2021. Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: • New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied. • Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. S a f e t y R e c a l l 2 1 T A 0 8 – D – P a g e | 3 © 2021 Toyota Motor Sales, USA Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference. Pre-Owned Vehicles in Dealer Inventory To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of the email state “Disclosure Form 21TA08” and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC). Part Number Description Quantity 00411-140003 Inspection Mirror Hang Tag 25 Per Pack S a f e t y R e c a l l 2 1 T A 0 8 – D – P a g e | 4 © 2021 Toyota Motor Sales, USA Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Head Unit Notifications Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Safety Recall are requested to schedule an appointment with their authorized dealer to have this Safety Recall completed. When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Safety Recall. The prompt will contain options to ‘Snooze’ or to ‘View’ the message. If a customer chooses ‘Snooze’, the message will continue to reappear every 20 minutes until the customer chooses ‘View’. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Safety Recall completed. The message will completely clear from the vehicle once the following conditions are met: The Safety Recall is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens daily. Owners who receive a head unit notification after having this Safety Recall completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Salvage Title Vehicles Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Ed Hellwig (469) 292-1165 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. S a f e t y R e c a l l 2 1 T A 0 8 – D – P a g e | 5 © 2021 Toyota Motor Sales, USA Parts Ordering Process – Non SET and GST Parts Ordering Process It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information. Dealers can identify which parts ordering method to use by reviewing the parts information section of Dealer Daily and checking for a MAC code on the part numbers below. For MAC code C, order through CPOR. For MAC code D, refer to the MAC report for further instructions. All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details. Color Part Number Description Quantity Gray 73360-08160-B0 BELT ASSY, NO.1 SEAT, OUTER RH 1pc / vehicle 73370-08150-B0 BELT ASSY, RR NO.1 SEAT, OUTER LH Ivory (Tan) 73360-08160-A0 BELT ASSY, NO.1 SEAT, OUTER RH 1pc / vehicle 73370-08150-A0 BELT ASSY, RR NO.1 SEAT, OUTER LH Technician Training Requirements The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels: • T623 – Toyota Electrical Circuit Diagnosis Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times. S a f e t y R e c a l l 2 1 T A 0 8 – D – P a g e | 6 © 2021 Toyota Motor Sales, USA Remedy Procedures Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment. Repair Quality Confirmation The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery. Sienna Mobility Vehicles, Toyota-Authorized Conversion Sienna vehicles that have been converted for wheelchair accessibility by a Toyota-authorized mobility conversion company are eligible to have the remedy performed. Refer to the Technical Instructions on TIS for the remedy procedure instructions. Below is the list of companies that are authorized by Toyota to convert Sienna vehicles for wheelchair accessibility. o The Braun Corporation (BraunAbility) o Vantage Mobility International (VMI) Sienna Mobility Vehicles, Non-Toyota-Authorized Conversion Sienna vehicles that have been converted for wheelchair accessibility by a non-Toyota authorized mobility conversion company have undergone an unauthorized modification to the factory condition of the vehicle. These modifications may make it difficult or impossible to apply the remedy in their current condition. Toyota does not recommend modifying vehicles and cannot evaluate how any aftermarket, non-Toyota approved parts and/or modifications could affect a vehicle’s performance. Subject to individual review by the dealer and notwithstanding Toyota’s recommendation, some dealers may be willing to perform the Safety Recall remedy with the vehicle in its current modified condition. If your dealership is willing to do so, the customer may be responsible for the cost of parts and/or labor not otherwise covered by Toyota’s Safety Recall. Toyota provides the specific remedy parts, and covers 1.1 hours of dealership labor expenses. The customer is responsible to pay any additional charges for parts and/or labor which are the result of the vehicle’s non-Toyota-approved modifications. Toyota is not responsible for later performance problems the vehicle may have that are the result of the non-Toyota-approved vehicle modifications. S a f e t y R e c a l l 2 1 T A 0 8 – D – P a g e | 7 © 2021 Toyota Motor Sales, USA Parts Recovery Procedures All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes. To help minimize dealer storage challenges, Toyota recommends that dealers: • File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota. • Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly. Refer to Warranty Policies 9.3 and 9.6 for additional details. Warranty Reimbursement Procedures Loaner Vehicle or Alternative Transportation Reimbursement Procedure Until the remedy is performed, Toyota recommends that no one sit in an outboard second-row seat when the vehicle is in motion. If this recommendation is not feasible for the customer’s personal or business needs, a loaner vehicle or alternative transportation through Toyota Rent-A-CAR (TRAC) can be claimed at a rate of $42.00 per day. Op Code Submit under 21TB08 Description RNTB81 Vehicle Rental 1-30 Days RNTB82 Vehicle Rental 31-60 Days NOTE: • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. • Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP). • Dealers will be allowed to file these Op Codes until March 16, 2022. After that date, no claims for alternative transportation reimbursement will be accepted. S a f e t y R e c a l l 2 1 T A 0 8 – D – P a g e | 8 © 2021 Toyota Motor Sales, USA Warranty Reimbursement Procedure No further action required Not Covered Covered Campaign complete. Return the vehicle to the customer. Verify Vehicle Eligibility 1. Confirm vehicle VIN matches RO 2. Check Vehicle Inquiry System for campaign eligibility Replace the second row outboard seat belts LH and RH Perform verification Health Check and clear any DTC s Has vehicle been converted for wheelchair accessibility by the Braun Corporation (BraunAbility)? No Has vehicle been converted for wheelchair accessibility by Vantage Mobility International (VMI)? No Refer to the BRAUN Sienna Mobility Vehicle Technical Instructions Yes Refer to the VMI Sienna Mobility Vehicle Technical Instructions Yes Op Code Description Flat Rate Hours TA0801 Replace second-row seat outboard seat belt assemblies 1.1 hr / vehicle • The flat rate times include 0.1 hours for administrative cost per unit for the dealership. Claim Filing Accuracy and Correction Requests It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim. S a f e t y R e c a l l 2 1 T A 0 8 – D – P a g e | 9 © 2021 Toyota Motor Sales, USA Campaign Designation / Phase Decoder 19 19 = 2019 20 = 2020 21 = 2021 22 = 2022 23 = 2023 Etc… Year Campaign is Launched 19TA01 T T = Toyota L = Lexus Vehicle Make A A = Safety Recall Remedy B = Safety Recall Interim C = Special Service Campaign D = Limited Service Campaign E = Customer Support Program F = Emissions Recall G = Consumer Advisory (May use other characters in unique cases) Field Action Category and Phase 01 01 = 1st Field Action of the year 02 = 2nd Field Action of the year 03 = 3rd Field Action of the year (The sequence is unique for each Field Action category) (May use other characters in unique cases) Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety Recall. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. FAQ Page 1 of 2 © 2021 Toyota Motor Sales, USA SAFETY RECALL 21TA08 (Remedy Notice) Certain 2022 Model Year Sienna Vehicles Second-Row Outboard Seat Belts Could Tear in a Crash NHTSA Recall No. 21V-889 Frequently Asked Questions Original Publication Date: December 16, 2021 Q1: What is the condition? A1: The subject vehicles are 8-passenger Siennas that were equipped with second row outboard seat belts that were manufactured with an incorrect component. This can increase the potential for the seat belt to “bunch” in the seat belt shoulder anchor in certain crashes, potentially causing the seat belt webbing to tear. This can increase the risk of injury in those crashes. Q1a: Are there any symptoms/warnings of the condition? A1a: No. There are no symptoms/warnings of the condition. Q2: What is Toyota going to do? A2: In January 2022, Toyota will notify owners to request that they make an appointment with their authorized Toyota dealer to have the second-row outboard seatbelt assemblies replaced with ones that have been manufactured correctly FREE OF CHARGE. Q3: Can I do something to avoid the occurrence of the condition? A3: Yes. Until the remedy is performed, Toyota recommends that no one sit in an outboard second-row seat when the vehicle is in motion. Q4: Which and how many vehicles are covered by this Safety Recall? A4: There are approximately 2,300 vehicles covered by this Safety Recall. Model Name Model Year Production Period Sienna 2022 Mid-September 2021 – Early October 2021 Q5: How long will the repair take? A5: The repair should take approximately one hour. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period. FAQ Page 2 of 2 © 2021 Toyota Motor Sales, USA Q6: Are Sienna vehicles that have been converted for wheelchair accessibility able to have the remedy performed? A6: The remedy can be applied to Sienna vehicles that have been converted for wheelchair accessibility by a Toyota-authorized mobility conversion company. Conversion of Sienna vehicles using non-Toyota-approved parts and/or accessories may make is difficult or impossible for a dealer to install the remedy parts for this Safety Recall. Q6a: Who are the companies that have been authorized by Toyota to convert Sienna vehicles for wheelchair accessibility? A6a: Below is the list of companies that offer Toyota-authorized conversions for Sienna vehicles for wheelchair accessibility. • The Braun Corporation (BraunAbility) • Vantage Mobility International (VMI) Q6b: What if my vehicle is converted by a non-authorized mobility conversion? A6b: Sienna vehicles that have been converted for wheelchair accessibility by a non-Toyota authorized mobility conversion company have undergone an unauthorized modification to the factory condition of the vehicle. These modifications may make it difficult or impossible to apply the remedy in their current condition. Toyota does not recommend modifying vehicles and cannot evaluate how any aftermarket, non-Toyota approved parts and/or modifications could affect a vehicle’s performance. Subject to individual review by the dealer and notwithstanding Toyota’s recommendation, some dealers may be willing to perform the Safety Recall remedy with the vehicle in its current modified condition. If your dealership is willing to do so, you may be responsible for the cost of parts and/or labor not otherwise covered by Toyota’s Safety Recall. Toyota provides the specific remedy parts and covers 1.1 hours of dealership labor expenses. You are responsible to pay any additional charges for parts and/or labor which are the result of the vehicle’s non-Toyota-approved modifications. Toyota is not responsible for later performance problems the vehicle may have that are the result of the non-Toyota-approved vehicle modifications. Q7: How does Toyota obtain my mailing information? A7: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q8: What if I have additional questions or concerns? A8: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. TOYOTA This notice applies to your vehicle: [VIN] URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. IMPORTANT SAFETY RECALL (Remedy Notice) Certain 2022 Model Year Sienna Vehicles Second-Row Outboard Seat Belts Could Tear in a Crash NHTSA Recall No. 21V-889 Dear (customer’s First/Last name) This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2022 model year Sienna vehicles. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? Your vehicle is equipped with second row outboard seat belts that were manufactured with an incorrect component. This can increase the potential for the seat belt to “bunch” in the seat belt shoulder anchor in certain crashes, potentially causing the seat belt webbing to tear. This can increase the risk of injury in those crashes. What should you do? Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible. The remedy will require parts replacement. We recommend you contact your dealer to schedule an appointment in advance to confirm parts availability and minimize your inconvenience. Your local Toyota dealer will be more than happy to answer any of your questions. ✓To find adealer near you, visit www.toyota.com/dealers. ✓For more information on this and other SafetyRecalls, including Frequently Asked Questions, visitwww.toyota.com/recall. Input your full 17-digitVehicle Identification Number (VIN) noted above toreview information specific to your vehicle. ✓If you require further assistance, you may contactthe Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm,Saturday 9:00 am to 7:00 pm Eastern Time. What will Toyota do? Any authorized Toyota dealer will replace the second-row outboard seatbelt assemblies with ones that have been manufactured correctly FREE OF CHARGE to you. SAMPLE This is an important Safety Recall The remedy should take approximately one hour. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time. Until the remedy is performed, Toyota recommends that no one sit in an outboard second-row seat when the vehicle is in motion. Are Sienna vehicles that have been converted for wheelchair accessibility able to have the remedy performed? The remedy can be applied to Sienna vehicles that have been converted for wheelchair accessibility by a Toyota-authorized mobility conversion company. Conversion of Sienna vehicles using non-Toyota-approved parts and/or accessories may make it difficult or impossible for a dealer to install the remedy parts for this Safety Recall. Who are the companies that have been authorized by Toyota to convert Sienna vehicles for wheelchair accessibility? Below is the list of companies that offer Toyota-authorized conversions for Sienna vehicles for wheelchair accessibility. • The Braun Corporation (BraunAbility) • Vantage Mobility International (VMI) What if my vehicle is converted by a non-authorized mobility conversion? Sienna vehicles that have been converted for wheelchair accessibility by a non-Toyota authorized mobility conversion company have undergone an unauthorized modification to the factory condition of the vehicle. These modifications may make it difficult or impossible to apply the remedy in their current condition. Toyota does not recommend modifying vehicles and cannot evaluate how any aftermarket, non-Toyota approved parts and/or modifications could affect a vehicle’s performance. Subject to individual review by the dealer and notwithstanding Toyota’s recommendation, some dealers may be willing to perform the Safety Recall remedy with the vehicle in its current modified condition. If your dealership is willing to do so, you may be responsible for the cost of parts and/or labor not otherwise covered by Toyota’s Safety Recall. Toyota provides the specific remedy parts and covers 1.1 hours of dealership labor expenses. You may be responsible to pay any additional charges for parts and/or labor which are the result of the vehicle’s non-Toyota-approved modifications. Toyota is not responsible for later performance problems the vehicle may have that are the result of the non-Toyota-approved vehicle modifications. SAMPLE What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota or You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA SAMPLE © 2021 Toyota Motor Sales, USA – Version 3a TOYOTA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM This form is not applicable for new vehicles in dealership inventory and TCUV units. This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available. Customer Signature Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN). Model Model Year Customer Information Customer Name Customer Email Customer Address Home Phone # Mobile Phone # Date Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371. Dealer Information Dealer Name/Address Dealer Code Dealer Phone Number Dealer Staff Name Dealer Staff Signature VIN Campaign Code
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-889 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Toyota Motor Engineering & Manufacturing Submission Date : NOV 17, 2021 NHTSA Recall No. : 21V-889 Manufacturer Recall No. : See attached report. Manufacturer Information : Manufacturer Name : Toyota Motor Engineering & Manufacturing Address : 6565 Headquarters Drive Plano TX 75024 Company phone : 1-800-331-4331 Population : Number of potentially involved : 2,259 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Toyota Sienna Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) This issue concerns the above listed seat belt assemblies, which were used for the second-row outboard seating positions on the 8-passenger variant of the 2022MY Toyota Sienna and were produced by a particular supplier during a specific production period. Other Toyota and Lexus vehicles sold in the U.S. did not receive these seat belt assemblies. Note: 100% of the involved vehicles contain outboard second row seat belt assemblies that were manufactured with an incorrect D-ring as described, below. However, whether the issue, in each case, will actually lead to seat belt “bunching” and result in a tear to the seat belt material that can increase the risk of an injury in a crash depends on the specifics of each crash, including whether it leads to the deployment of the pre-tensioner in the affected seat belt assemblies. Production Dates : SEP 16, 2021 – OCT 05, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-889 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The subject vehicles are equipped with certain seat belt assemblies, which are used for the outboard second-row seating positions in the 8-passenger variant of this vehicle model. These seat belt assemblies use a directional low-friction insert in the D-ring (in conjunction with other features), to minimize “bunching” and/or point loading on the seat belt material in crashes necessitating pre-tensioner deployment. During a specific production period at the seat belt assembly supplier, an incorrect D-ring (e.g., left-hand side D-ring instead of right-hand) may have been used to manufacture the seat belt assemblies, causing the low-friction insert in these assemblies to face the wrong direction. These assemblies were subsequently installed in the subject vehicles. As a result, in the event the subject vehicles are involved in a crash which necessitates deployment of the pre-tensioner in the second-row seat belt assemblies, there is an increased possibility that the seat belt material may “bunch” and result in damage to the seat belt material that could lead to a tear in certain types of crashes. This can increase the risk of injury in those crashes. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : As a result, in the event the subject vehicles are involved in a crash which necessitates deployment of the pre-tensioner in the second-row seat belt assemblies, there is an increased possibility that the seat belt material may “bunch” and result in damage to the seat belt material that could lead to a tear in certain types of crashes. This can increase the risk of injury in those crashes. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : Belt Assy, RR No. 1 Seat, Outer RH Component Description : 8-Passenger Outer RH Rear Seat belt Assembly Component Part Number : 73360-08160-A0 Component Name 2 : Belt Assy, RR No. 1 Seat, Outer RH Component Description : 8-Passenger Outer RH Rear Seat belt Assembly Component Part Number : 73360-08160-B0 Part 573 Safety Recall Report 21V-889 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 3 : Belt Assy, RR No. 1 Seat, Outer LH Component Description : 8-Passenger Outer LH Rear Seat belt Assembly Component Part Number : 73370-08150-A0 Component Name 4 : Belt Assy, RR No. 1 Seat, Outer LH Component Description : 8-Passenger Outer LH Rear Seat belt Assembly Component Part Number : 73370-08150-B0 Supplier Identification : Component Manufacturer Name : Autoliv Safety Technology de Mexico, SA Address : 2475 -A Paseo de las Americas PMB No. 2303 Tijuana Baja California Foreign States 22215 Country : Mexico Chronology : Please see the attached Part 573 Defect Information report for the full chronology. Description of Remedy : Description of Remedy Program : All known owners of the subject vehicles will be notified to return their vehicles to a Toyota dealer. For all involved vehicles, the dealer will replace the outboard second-row seat belt assemblies with ones that have been manufactured correctly at no cost to owners. As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Part 573 Safety Recall Report 21V-889 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Notifications to owners of the affected vehicles will occur by January 16, 2022. A copy of the draft owner notification will be submitted as soon as it is available. Notifications to distributors/dealers will be sent on November 17, 2021. Copies of dealer communications will be submitted as they are issued. Planned Dealer Notification Date : NOV 17, 2021 – NOV 17, 2021 Planned Owner Notification Date : JAN 13, 2022 – JAN 16, 2022 * NR – Not Reported
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