March 27, 2019 NHTSA CAMPAIGN NUMBER: 19V244000

Non-Permanent Text on Load Capacity Label

If the driver cannot read the label, they may unknowingly overload the vehicle, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V244

Manufacturer Gulf States Toyota, Inc.

Components EQUIPMENT

Potential Number of Units Affected 3,634

 

Summary

Gulf States Toyota (GST) is recalling certain 2019 C-HR, 4Runner, Avalon, Avalon Hybrid, Camry, Camry Hybrid, Highlander, Land Cruiser, Prius, RAV4, Sequoia, Tacoma, Sienna, Tundra and Yaris vehicles. The text on the load capacity label may become illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, “Tire Selection and Rims.”

 

Remedy

GST will notify owners, and dealers will provide corrected load carrying capacity modification labels, free of charge. The recall began May 24, 2019. Owners may contact GST customer service at 1-800-444-1074. GST’s number for this recall is 19R1.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

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Publication Date: April 3, 2018

To:	All Toyota Dealer Principals, General Managers, Service Managers, & Parts Managers
Subject:	Noncompliance Recall 19R1
	Certain 2019 Model Year Camry
	Certain 2019 Model Year Camry Hybrid
	Certain 2019 Model Year RAV4
	Certain 2019 Model Year Corolla
	Certain 2019 Model Year Corolla Hatchback
	Certain 2019 Model Year Highlander
	Certain 2019 Model Year Tacoma
	Certain 2019 Model Year Avalon
	Certain 2019 Model Year Avalon Hybrid
	Certain 2019 Model Year CH-R
	Certain 2019 Model Year Yaris
	Certain 2019 Model Year Sienna
	Certain 2019 Model Year Prius
	Certain 2019 Model Year Prius Prime
	Certain 2019 Model Year Sequoia
	Certain 2019 Model Year Land Cruiser
	Certain 2019 Model Year 4Runner
	Certain 2019 Model Year Tundra
	Certain 2020 Model Year Corolla
	Load Carrying Capacity Modification Label – Non-Moisture Resistant Labels

 

On March 27, 2019, Gulf States Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Noncompliance Recall on certain 2019 Model Year Camry and Camry Hybrid, RAV4, Corolla, Corolla Hatchback, Highlander, Tacoma, Avalon and Avalon Hybrid, CH-R, Yaris, Sienna, Prius, Prius Prime, Sequoia, Land Cruiser, 4Runner, Tundra and 2020 Model Year Corolla vehicles.

 

Condition

The affected vehicles contain a load carrying capacity modification label that was from a defective batch, not moisture resistant and may become illegible as the yellow ink has the potential to transfer off the label causing the label to lose color and text.  As a result, the vehicles do not meet a requirement of FMVSS No. 110. A vehicle which is loaded beyond its load carrying capacity may have an increased risk of a crash.

 

Remedy

For all retailed vehicles, a new label will be provided at no cost to customers.  Customers may also visit an authorized Toyota dealer for assistance in replacing the label.  For vehicles in new dealership stock, a new blank label will be provided to the dealership immediately after campaign launch.

 

Covered Vehicles

There are approximately 3,634 vehicles covered by this Noncompliance Recall.

 

Owner Letter Mailing Date

Gulf States Toyota will begin to notify owners in mid-May 2019.

GST makes significant effort to obtain current customer name and address information when mailing owner letters.  In the event your dealership receives a notice for a vehicle that was sold prior to the Noncompliance Recall announcement, it is the dealerships responsibility to forward the owner letter to the customer who purchased the vehicle. 

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to applying any new labels.  Dealers should apply any new labels for this recall as outlined in the Technical Instructions found in TIS.

 

Dealer Inventory Procedures 

New Vehicles in Dealership Inventory

There are approximately 1,558 vehicles in new dealer inventory.

Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. In addition, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

 

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).

Part Number	Description	Quantity
00411-140003	Inspection Mirror Hang Tag	25 Per Pack

 

Pre-Owned Vehicles in Dealer Inventory

To ensure customer satisfaction, Toyota requests that dealers complete this Noncompliance Recall on any used vehicles currently in dealer inventory that are covered by this Noncompliance Recall prior to customer delivery.  GST requests that dealers do not deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the vehicle has been remedied.

 

Toyota Certified Used Vehicle (TCUV)

Toyota Certified Used Vehicle (TCUV) policy prohibits the certification of any vehicle with an outstanding Special Service Campaign or Safety Recall. Thus, no affected units should be designated, sold, or delivered as a TCUV until the Safety Recall has been completed on that vehicle.

 

Toyota Rent-A-Car (TRAC) & Service Loaners

GST requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Handling, Parts Ordering, and Remedy Procedures

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Customer Support Program.  Please welcome them to your dealership and answer any questions that they may have.  A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the GST Customer Assistance Center at 1-800-444-1074 Monday through Thursday, 8:30 am to 5:00 pm, Friday 8:30 am to 4:00 pm Central Time.

 

Parts Ordering Process

GST Region Ordering – At the launch of the campaign, blank replacement “Load Carrying Modification”

Labels will be mailed to dealerships for in-stock vehicles.  VIN specific “Load Carrying Capacity Modification” Labels will be mailed to the owners of retailed vehicles in mid-May.  If for any reason, you require a new label, blank labels can be ordered using the following part number – 00012-99010-01.  The weight values may be obtained either from the existing label or Mainframe in the Parts Inquiry screen under Option 09.

 

Non GST Region Ordering Process – Please send your parts order request to

OutofRegionDealers@gstoyota.com. Include the following information:

• VIN
• Mileage
• Dealer Code

Dealers will be asked to confirm correct installation of label, if required, for vehicles that come in for service.

 

Technician Training Requirements

Repair quality is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:

• Certified Technician (any classification)
• Expert Technician (any classification)
• Master Technician
• Master Diagnostic Technician

Always check which technicians can perform a repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to complete this Noncompliance Recall. Carefully review your resources, the technician skill level, and ability before assigning technicians. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this Noncompliance Recall at all times.

 

Remedy Procedures

Refer to TIS for Technical Instructions on this Noncompliance Recall.  Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

 

Repair Quality Confirmation

Repair quality is extremely important to GST.  To help ensure that all vehicles have this Noncompliance Recall performed correctly, please designate at least one associate (someone other than the individual who performed the recall) to verify it was completed correctly on each vehicle prior to customer delivery.

 

Warranty Reimbursement Procedures

 

Model Eligibility	2019 Camry and Camry Hybrid, RAV4, Corolla, Corolla Hatchback, Highlander, Tacoma, Avalon and Avalon Hybrid, CH-R, Yaris, Sienna, Prius, Prius Prime, Sequoia, Land Cruiser, Tundra, 4Runner 2020 Corolla
Operation Code	19R1W1
Failed Part	None
SSC No.	19R1
Trouble Code	99
Labor Time	0.2
Replacement Part	None
Replacement Part Quantity	N/A
Condition	Load Carrying Label
Cause	Defective Label
Remedy	Inspect and/or Replace
Sublet	Not Allowed

 

• The flat rate time includes 0.1 hours for administrative cost per unit for the dealership.

 

Claim Submission and Reimbursement Procedure

GST Region Dealers – A Gulf States Toyota Port LIO warranty claim should be submitted, and must include the information contained in the chart below. Gulf States Toyota is asking all dealers to submit the warranty claim immediately after the remedy has been performed so that progression of campaign completion can be monitored closely.

Out of Region Dealer – Send a copy of your RO to OutofRegionDealers@gstoyota.com and include your dealer code. Once the RO is received by Gulf States Toyota, your claim will be processed for reimbursement. Gulf States Toyota is asking all dealers to submit the warranty claim immediately after the remedy has been performed so that progression of campaign completion can be monitored closely.

 

Claim Filing Accuracy and Correction Requests

It is the dealer’s responsibility to file claims correctly. This claim filing information is used by Gulf States Toyota for various government reporting activities; therefore, claim filing accuracy is crucial.

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Frequently Asked Questions
Published Date: April 4, 2019

Q1:	What is the condition?
A1:	The affected vehicles contain a load carrying capacity modification label that was from a defective batch, not moisture resistant and may become illegible as the yellow ink has the potential to transfer off the label causing the label to lose color and text. As a result, the vehicles do not meet a requirement of FMVSS No. 110. Q1a: What is the load carrying capacity modification label? A1a: This is a label placed on the driver’s door jamb that shows the amount of reduced carrying capacity due to the addition of any factory, distributor, or dealer vehicle modifications. Below is an example of the label.
Q2:	What is Gulf States Toyota going to do?
A2:	Gulf States Toyota will send an owner notification by first class mail in mid-May 2019, that includes a new label and instructions for installing this label on the vehicle.  If a customer feels uncomfortable installing this label, any authorized Toyota dealer can install this label FREE OF CHARGE.
Q3:	Which and how many vehicles are covered by this Noncompliance Recall?
A3:	There are approximately 3,634 vehicles covered by this Noncompliance Recall
Q4:	How long will applying the new label take?
A4:	Applying the new label takes approximately 15 minutes.  If brought to dealer, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
Q5:	What if I have additional questions or concerns?
A5:	If you have additional questions or concerns, please contact the GST Customer Assistance Center at 1-800444-1074 Monday through Thursday, 8:30 am to 5:00 pm, Friday 8:30 am to 4:00 pm Central Time.

 

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Certain 2019 Model Year Camry and Camry Hybrid, RAV4, Corolla, Highlander, Tacoma, Avalon and Avalon Hybrid, CH-R, Yaris, Sienna, Prius, 4Runner, Sequoia, Land Cruiser, and Tundra, and 2020 Model Year Corolla vehicles

IMPORTANT SAFETY RECALL

This notice applies to your vehicle: 999999999999999999

NHTSA Recall No. 19V244

 

Dear Toyota Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Gulf States Toyota has decided that certain 2019 Model Year Camry and Camry Hybrid, RAV4, Corolla, Highlander, Tacoma, Avalon and Avalon Hybrid, CH-R, Yaris, Sienna, Prius, 4Runner, Sequoia, Land Cruiser, Tundra and 2020 Model Year Corolla vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 110, “Tire Selection and Rims for Passenger Cars.”

You received this notice because our records indicate that you are the current owner.

 

What is the Condition?

The affected vehicles contain a load carrying capacity modification label that was from a defective batch, not moisture resistant and may become illegible as the yellow ink has the potential to transfer off the label causing the label to lose color and text. As a result, the vehicles do not meet a requirement of FMVSS No. 110. If the vehicle is loaded beyond its load carrying capacity, there could be an increased risk of a crash.

 

What will CST do?

For all affected vehicles Gulf States Toyota is providing a replacement label at NO COST to owners.

 

What should you do?

This is an important Noncompliance Recall. Please apply the provided label using the instructions below: If your vehicle currently has a Load Carrying Capacity Modification label that looks like the image below, you can remove the existing label and replace it with the enclosed label at the same location as the one that was removed. If your vehicle has a Load Carrying Capacity Modification label that does not look like the image above, there is no need to install the provided label. If you applied the label to your vehicle, the remedy is complete. Your local Toyota dealer can confirm the label was applied correctly. If you feel uncomfortable applying this label, your local Toyota dealer is available to assist. Please ensure that you bring this letter with you to the dealer. Applying the label will take approximately 15 minutes. If brought to a dealer, depending upon the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time.

 

What if you have other questions?

• Your local Tovota dealer will be more than happy to answer any of your questions.
• If you require further assistance, you may contact the GST Customer Assistance Center at 1-800-444-1074 Monday through Thursday, 8:30 am to 5:00 pm, Friday 8:30 am to 4:00 pm Central Time.

If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

If you believe the dealer or GST has failed or is unable to remedy the defect within a reasonable amount of time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safecar.gov.

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any inconvenience this noncompliance recall may have caused you.

Thank you for driving a Toyota.

Sincerely,

GULF STATES TOYOTA, INC. 19R1

 

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17 Affected Products

Vehicles

TOYOTA	4RUNNER	2019
TOYOTA	AVALON	2019
TOYOTA	AVALON HYBRID	2019
TOYOTA	C-HR	2019
TOYOTA	CAMRY	2019
TOYOTA	CAMRY HYBRID	2019
TOYOTA	COROLLA	2019-2020
TOYOTA	HIGHLANDER	2019
TOYOTA	LAND CRUISER	2019
TOYOTA	PRIUS	2019
TOYOTA	RAV4	2019
TOYOTA	SEQUOIA	2019
TOYOTA	SIENNA	2019
TOYOTA	TACOMA	2019
TOYOTA	TUNDRA	2019
TOYOTA	YARIS	2019

 

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7 Associated Documents

Non-Compliance Notice 573 Report FMVS 110

RCLRPT-19V244-2095.PDF 219.409KB

 

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Manufacturer Notices(to Dealers,etc)- 19R1 Dealer Communication 4/3/2019

RCMN-19V244-3667.pdf 468.29KB

 

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Recall Acknowledgement

RCAK-19V244-3170.pdf 245.942KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V244-7518.pdf 200.482KB

 

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Recall Quarterly Report #1, 2019-2

RCLQRT-19V244-5100.PDF 211.145KB

 

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Recall Quarterly Report #3, 2019-4

RCLQRT-19V244-7792.PDF 211.329KB

 

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Recall Quarterly Report #2, 2019-3

RCLQRT-19V244-3266.PDF 211.242KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V244&docType=RCL

 

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