Front Passenger Air Bag May Not Properly Inflate

“This site contains affiliate links for which OEMDTC may be compensated”

August 28, 2019 NHTSA CAMPAIGN NUMBER: 19V627000

Front Passenger Air Bag May Not Properly Inflate

An improperly inflated air bag increases the risk of injury during a crash.

NHTSA Campaign Number: 19V627

Manufacturer Toyota Motor Engineering & Manufacturing

Components AIR BAGS

Potential Number of Units Affected 219,000

Summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2003-2008 Corolla, 2005-2008 Corolla Matrix, and Pontiac Vibe vehicles equipped with a front passenger air bag assembly replaced under a prior recall. The air bag may not unfold as designed during inflation under high temperature conditions, possibly resulting in the air bag not inflating properly.

Remedy

Toyota will notify their owners. Pontiac Vibe owners will be notified by GM. Dealers will replace the front passenger air bag assembly or sub-assembly, free of charge. Toyota owners may contact Toyota customer service at 1-888-270-9371. Toyota’s numbers for this recall are K1Q and K0Q. Pontiac owners may contact GM customer service at 1-800-762-2737. GM’s number for this recall is N192273760.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Vehicle has a Recall

◄ IMPORTANT UPDATE ►

The attached Dealer Letter has been updated. Refer to the details below.

DATE	TOPIC
6/22/2020	Loaner vehicle reimbursement procedure section has been updated with additional op codes for Matrix vehicles rental during the interim period. Rental reimbursement instructions for back order updated. Towing sublet added to Warranty Reimbursement section.
5/28/2020	Remedy section updated to explain availability of remedy for ALL Matrix vehicles. Remedy description for Corolla vehicles updated. Owner Letter Mailing Date section updated with details on Matrix remedy letter mailing. Parts Ordering Process section updated with Matrix remedy parts information and new Corolla PNs. Interim rental op codes section updated with timing of when additional rental op codes will be provided. Warranty Reimbursement Procedure section updated with Matrix remedy op code.
4/22/2020	Added new sections for part numbers that CANNOT be used
12/18/2019	Recall expanded to include additional 2003 – 2008 Corolla vehicles Recall expanded to include additional 2005-2008 Matrix vehicles
9/19/2019	The condition statement has been updated. Loaner Vehicle Reimbursement Procedure has been updated.
9/13/2019	The NHTSA Recall No. has been added The warranty claim filing op-codes for the remedy, rental vehicle reimbursement, and pickup and delivery has been added to the dealer letter.

The most recent update in the attached Dealer Letter will be highlighted with a red box.

Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.

Thank you for your cooperation.

Original Publication Date: August 28, 2019

To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

SAFETY RECALL K0Q (Interim Notice K1Q)- Remedy Notice

Certain 2003 – 2008 Model Year Corolla Vehicles
Certain 2005 – 2008 Model Year Matrix Vehicles
Passenger Airbag May Not Inflate Properly
NHTSA Recall No. 19V-627

Model / Years	Production Period	Approximate Total Vehicles	Approximate Stop Sale Dealer Inventory
2003 – 2008 Corolla	Early January 2002 – Late December 2007	23,200	0
2005 – 2008 Matrix	Late April 2004 – Mid-December 2007	121,700	0

On December 13, 2019, Toyota amended the Defect Information Report (DIR) sent to the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to include certain additional 2003 – 2008 Corolla vehicles and certain 2005 – 2008 Matrix vehicles in the Safety Recall.

On August 28, 2019, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2003 – 2008 Corolla vehicles and certain 2005 – 2008 Matrix vehicles.

Condition

The subject vehicles were repaired under a prior recall by replacing the front passenger airbag assembly or airbag inflator. If this airbag deploys, there is a possibility that the passenger airbag could be damaged. Such damage could cause the airbag to not properly inflate, and this could increase the risk of occupant injury in the event of a crash.

Remedy

Toyota has sufficient parts to implement the final phase of the remedy. The remedy will consist of replacement of the front passenger airbag assembly or replacement of the front passenger airbag sub-assembly FREE OF CHARGE. Refer to the table below to determine the remedy status of vehicles involved in K0Q (K1Q Interim).

Model Name	Model Year	K0Q Remedy Status
Matrix	2005 – 2008	Remedy Available
Corolla	2003 – 2004	Remedy Available
Corolla	2005 – 2008	Remedy Available

Covered Vehicles

There are approximately 144,900 vehicles covered by this Safety Recall. Approximately 4,400 vehicles involved in this Safety Recall were distributed to Puerto Rico.

NOTE: Toyota added approximately 10,200 vehicles to this campaign. These vehicles will be included in the campaign effective 12/16/2019 and will utilize the same repair described above.

Campaign Phase Interpretation

Campaigns may be launched in phases due to many factors, such as: the nature of the repair, parts availability, etc. It is critical that each VIN is confirmed using TIS to determine if the vehicle is in the remedy or interim phase. Only perform the repair that is available for the specific VIN. If a remedy repair is performed on an

interim phase vehicle, the claim will be subject to debit.

REMEDY PHASE – ELIGIBLE FOR REPAIR

STATUS IDENTIFICATION

A: Campaign Status: Remedy Available
B: Memo: Remedy Available – Instead of using the scanning application use https://takata-scan-app.imagespm.info/

This vehicle is eligible to have the remedy performed if the completion status is “Not Completed.”
The new scanning application website https://takata-scan-app.imagespm.info/ must be used when performing the remedy.
Login instructions for this new scanning application website are included in the Technical Instructions.

This issue affects the remedy parts used in certain Takata Airbag recalls. The remedy status for all campaign codes that require the remedy parts affected by this condition is shown below for your reference. Please refer to the individual Takata Airbag recall dealer letters for more details.

Model Name	Model Year	DSF/E04	J0A/J0B/J0C	K0Q Remedy Status
Matrix	2005 – 2008	Remedy Available	Remedy Available	Remedy Available
Corolla	2003 – 2004	Remedy Available	Remedy Available	Remedy Available
Corolla	2005 – 2008	Remedy Available	Remedy Available	Remedy Available

Owner Letter Mailing Date

Toyota notified Corolla vehicle owners in mid-October 2019. Matrix vehicle owners were sent an interim notification in late October 2019. Matrix vehicle owners will be notified of the remedy beginning in early June 2020.

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

For the vehicles added in December 2019, Toyota sent an owner notification by mid-February 2020.

Dealer Inventory Procedures

New Vehicles in Dealership Inventory – Reminder

Toyota has not identified any new vehicles in dealership inventory that are covered by this Safety Recall. However, below is a reminder of the dealer’s obligations pertaining to Safety Recalls if there are new vehicles in dealership inventory:

Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

Pre-Owned Vehicles in Dealer Inventory for Vehicles in Remedy

To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state, “Disclosure Form K0Q/K1Q” and include the VIN.

Toyota Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

Customer Handling, Parts Ordering, and Remedy Procedures

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

Parts Ordering Process – Non SET and GST Parts Ordering Process

It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.

All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details.

Model	Model Year	Location	Part Number	Part Description	Qty
Corolla	2003-2008	All States and USTT	04008-10212*	AIR BAG ASSY KIT, INSTR PNL PASS	1
				OR
			04009-61212*	AIR BAG KIT	1
Matrix	2005-2008	48 States in Continental U.S.	04005-22901**	AIR BAG ASSY KIT, INSTR PNL PASS	1
Matrix	2005-2008	USTT, Hawaii & AK	04005-22801**	AIR BAG ASSY KIT, INSTR PNL PASS	1

NOTE:

*Continue to order 04008-10212 until there is no longer stock at your facing PDC. Once there is no longer stock of the airbag assembly part number 04008-10212 use the airbag kit part number 04009-61212 to perform the remedy for Corolla vehicles.

**Wire harness will be re-used for Matrix vehicles repaired in K0Q.

IMPORTANT PARTS ORDERING INFORMATION

All Safety Recall, Service Campaign (SSC/LSC) and Customer Support Program (CSP) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and additional details.

IMPORTANT PARTS ORDERING INFORMATION

All Safety Recall, Service Campaign (SSC/LSC) and Customer Support Program (CSP) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and additional details.

Part Recovery

Non-Desiccated Part Recovery

Desiccated Service Modules

The Service Module Assemblies shown in the table CANNOT BE USED under K0Q.

While the airbag assemblies listed below may be used on other Takata Campaigns such as E04 and DSF, they are not valid for the repair of vehicles under K0Q.

Model	Model Year	Part Number	Part Description
Corolla	2003-2004	73970-02041-B0	AIR BAG ASSY, INSTR PNL PASS
		73970-02041-B1
		73970-02041-E0
	2005-2008	73970-02052-B0
		73970-02052-B1
		73970-02052-E0

Service Module Affected by K0Q Condition

Technician Training Requirements

The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:

Toyota Certified (Electrical)
Toyota Expert (Any Specialty)
Master
Master Diagnostic Technicians

Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

Campaign Specific Part Associate E- Learning Training Requirement

The Airbag Inflator Assembly being replaced during this campaign is a Class 9 Hazmat part. Therefore, Parts Associates involved in this recall are required to complete E-Learning Module (E2140 “Safety Recall D0F – Front Passenger Airbag Inflator” found on www.uotdealer.com) This E-Learning module will explain the proper procedure for documenting and returning the Airbag Inflator Assembly to TK Holdings Incorporated.

Campaign Special Service Tools

Your dealership was sent a package containing special service tools for Safety Recall D0F which will also be used for this campaign.

This tool is needed when performing the front passenger airbag inflator module campaign. This tool IS NOT available through normal parts or tools channels. There is a very limited supply of tools, but if additional tools are needed, contact your regional representative.

Name	Sample Image	Qty
Barcode Scanner Models: Datalogic QD2300 (Only Barcode) QD2430 (Barcode and QR Code)		1

Remedy Procedures

Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

Repair Quality Confirmation

The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

Parts Recovery Procedures – Shipping Information for Removed Inflators and Airbag Assemblies

This parts return procedure is applicable to removed airbag inflators, airbag modules, and airbag assemblies. With this process, each dealer will be required to perform the following:

Apply a return address label to the outside of each inflator/module/assembly box (label provided by Takata in the new part box).
Store the old parts on a pallet until 100 are accumulated or whatever amount is collected after 30 days.
Keep a running log of how many of each type of inflator/module/assembly are on the pallet.
Secure the parts on the pallet with shrink wrap.
Contact Takata at 1-877-650-9409 to arrange LTL pick-up.
Place an over-pack label on the palletized load and provide the LTL driver with the pre-filled out documentation that will be sent to the dealer by Takata.

This process will not require the dealer to fill out any paperwork. All documents will be filled out by Takata and returned to the dealer.

Refer to the Job Aid available on TIS for more details on this process and how to get more labels.

In addition, to compensate dealers for purchasing pallets and shrink wrap, a sublet claim of 0.20 cents per vehicle may be applied to each inflator replacement warranty claim.

NOTE: This updated inflator recovery program only applies to the continental 48 states. Alaska, Hawaii and the US Territories must contact the following Takata USA representative directly for shipping instructions: Miguel Prigadaa – Tel #: 210-250-5078 or e-mail: MLGTakataRestraints_International@menloworldwide.com.

Warranty Reimbursement Procedures

Loaner Vehicle or Alternative Transportation Reimbursement Procedure

Interim Op Codes – Matrix ONLY

To minimize risk, Toyota recommends that no passengers sit in the front passenger seat. If this recommendation is not feasible for the customer’s personal or business needs, alternative transportation may be made available. A loaner vehicle or alternative transportation through Toyota Rent-A-CAR (TRAC) can be claimed for $35 per day.

Op Code	Description
K1Q001	Vehicle Rental 1-30 Days
K1Q002	Vehicle Rental 31-60 Days
K1Q003	Vehicle Rental 61-90 Days
K1Q004	Vehicle Rental 91-120 Days
K1Q005	Vehicle Rental 121-150 Days
K1Q006	Vehicle Rental 151-180 Days
K1Q007	Vehicle Rental 181-210 Days
K1Q008	Vehicle Rental 211-240 Days
K1Q009	Vehicle Rental 241-270 Days
K1Q010	Vehicle Rental 271-276 Days

Remedy Op Codes

For customer convenience while the repair is performed, one of the following alternative transportation options can be claimed for $35 per day:

Loaner vehicle through Toyota Rent-A-CAR (TRAC)
Rental vehicle
Other alternative transportation such as Uber, Lyft or a taxi

Op. Code	Description
RNTK0Q	Vehicle Rental 1 Day

If alternative transportation exceeds 1 day, due to part availability issues such as a backorder, then alternative transportation can be claimed as sublet type “RT” under the remedy Op. Code K0Q001 or K0Q002.

NOTE:

Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP).

Dealer Transportation – Customer Vehicle Pickup and Delivery

Dealer Transportation Opcode is only to be used if the customer’s vehicle was delivered to and from the dealer. Transportation sublet is not to exceed $120. These claims may be subject to debit if it is determined that the vehicle was not picked up or delivered.
Dealers will determine the transportation cost, which they are allowed to claim as sublet “DE”, under the Dealer Transportation op code by multiplying their dealer labor rate by 0.7 hours (ex. $100 x 0.7 = $70 Dealer Transportation).

Model	Dealer Transportation Op Code	Sublet	$ Amount to be Included on Claim for Dealer Transportation Cost
Matrix	K0Q100	DE	0.7hr x Dealer Labor Rate (ex: $100 x 0.7 = $70)
Corolla

Warranty Reimbursement Procedure

Matrix Vehicles:

Corolla Vehicles:

Model	Op. Code	Description	Flat Rate Hour
Corolla	K0Q001	Replace Airbag Assembly or Airbag Sub-Assembly	0.9 hr/vehicle
Matrix	K0Q002	Replace Airbag Assembly	0.9 hr/vehicle

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Towing may be offered to the customer and can be claimed under Op. Code K0Q001 or K0Q002 for $250 as sublet type “TW”. The customer may request vehicle pick up if they reside in areas where dealerships are not located within reasonable traveling distance or if the customer is not comfortable driving their vehicle.

Claim Filing Accuracy and Correction Requests

It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

Campaign Designation / Phase Decoder

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall.

Thank you for your cooperation.

TOYOTA MOTOR SALES, U.S.A., INC.

SAFETY RECALL K0Q (Interim Notice K1Q)- Remedy Notice

Certain 2003 – 2008 Model Year Corolla Vehicles
Certain 2005 – 2008 Model Year Matrix Vehicles
Passenger Airbag May Not Inflate Properly

Frequently Asked Questions
Original Publication Date: August 28, 2019
NHTSARecall No. 19V-627

◄ IMPORTANT UPDATE ►
DATE	TOPIC
5/28/2020	Q5 & A5 have been updated with details on the remedy announcement for Matrix vehicles and the update to the remedy for Corolla vehicles. Sub questions have been added to Q5 to describe the difference in the remedy for Matrix vehicles.
12/18/2019	Recall expanded to include additional 2003 – 2008 Corolla vehicles Recall expanded to include additional 2005-2008 Matrix vehicles
9/19/2019	The condition statement has been updated in A1.

The most recent update will be highlighted with a red box.

December 13, 2019

AMENDED INFORMATION REPORT
(19V-627)

This supplements Toyota’s Part 573 Report (19V-627) concerning the front passenger air bag assembly issue on certain Toyota and Pontiac Vibe vehicles.

The subject recall only affects certain Toyota and Pontiac vehicles equipped with specific Takata front passenger air bag assemblies which contain an alternative air bag inflator produced by a different supplier and that were used as a replacement under a prior recall. After the DIR filing on August 28, 2019, Toyota and GM identified additional vehicles that may have been equipped with the subject front passenger air bag assemblies. Thus, Toyota is amending its Part 573 Report (19V-627) of December 13, 2019 to add 10,215 Toyota and 859 Pontiac Vibe vehicles to the affected population.

The production period and the total number of vehicles potentially involved (increase) are revised as noted below:

Identification of Involved Vehicles:

Total Number of Vehicles Potentially Involved (revised):

August 28, 2019

DEFECT INFORMATION REPORT

Vehicle Manufacturer Name:

Toyota Motor Corporation [“TMC”]
1, Toyota-cho, Toyota-city, Aichi-pref., 471-8571, Japan

Toyota Motor Manufacturing Canada Inc. [“TMMC”]
1055 Fountain Street North, Cambridge, Ontario, Canada N3H 5K2

New United Motor Manufacturing, Inc. [“NUMMI”]
45500 Fremont Boulevard, Fremont, CA 94538-6368

Affiliated U.S. Sales Company

Toyota Motor North America, Inc. [“TMNA”]
6565 Headquarters Drive, Plano, TX 75024

General Motors Corporation Global Headquarters [“GM”]
100 Renaissance Center Drive, P. O. Box 100 Detroit, MI 48265

Manufacturer of Front Passenger Air Bag Assembly:

Joyson Safety systems
2025 Harmon Road, Auburn Hills, MI 48326
Phone: 248-373-8040
Country of Origin: Mexico

Joyson Safety Systems Japan K. K.
2-3-14 Higashishinagawa Shinagawa-ku, Tokyo Japan 140-0002
Phone: +81-3-6455-8413
Country of Origin: Japan

Identification of Involved Vehicles:

NOTE:

(1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S.

(2) This issue only affects the aforementioned Toyota and Pontiac vehicles equipped with specific Takata front passenger air bag assemblies, as described below, which contain an alternative air bag inflator produced by a different supplier and that were used as a replacement under a prior recall.

Total Number of Vehicles Potentially Involved:

Percentage of Vehicles Estimated to Actually Contain the Defect:

Unknown. Toyota is unable to provide an estimate of the percentage of vehicles to actually contain the defect. Whether the issue in each case will lead to damage of the air bag or bag plate in the air bag assembly during the deployment of air bag, creating an unreasonable risk to safety, depends on variation of the installation condition of the folded air bag and each vehicle’s operating environment.

Description of Problem:

The subject vehicles are equipped with a front passenger air bag assembly containing an inflator, manufactured by an alternative supplier, installed as a replacement under a prior recall. There is a possibility that the air bag may not unfold as designed during inflation under high temperature conditions, resulting in air bag internal pressure rising differently than expected. Under such conditions, a portion of the air bag material could be torn during deployment, or the bag plate (which mounts the air bag to the air bag assembly case) could be damaged. In either instance, such damage during deployment could cause the air bag not to properly inflate, and this could increase the risk of occupant injury in the event of a crash.

Chronology of Principal Events:

January 2019 – March 2019

The supplier of the air bag assembly conducted quality confirmation testing of the subject front passenger air bag assembly which was newly adopted as a service part. This air bag assembly is of the same design as a remedy part used for previous Takata recalls, but the newly adopted service part was produced at a different assembly facility. During some of the tests, a tear of the air bag fabric or separation of bolts from the bag plate occurred. Toyota was notified by the supplier and requested them to initiate an investigation, including confirming the details of the initial test parts and testing conditions. The supplier conducted deployment tests on additional service parts and confirmed similar failures on some of the assemblies.

April 2019 – Mid-August 2019

Because the observed damage condition did not occur during the development testing of the recall remedy air bag assembly produced at a different facility than the new service part, Toyota collected in-stock completed air bag assemblies for the recall remedy and investigated to see if there were any differences between the recall remedy part and the newly adopted service part. No air bag folding differences or concerns were identified, but variation of the installed angle (tilt) of the folded air bag was observed_. The supplier conducted replication testing with air bag assemblies containing the alternative inflator and the folded air bag installed with a large angle (tilt). In this condition, air bag tear or bag plate bolt separation occurred.

Based on the supplier’s investigation of the air bag folding and assembly processes, variation of the installed angle (tilt) of the folded air bag could occur on both the recall remedy part and the new service part; therefore, the supplier initiated an investigation of the output pressure of the inflator. It was found that the output pressure of the alternative inflator, when tested at high temperature, was different than the original Takata inflator at a point immediately after the ignition. The supplier began investigating the possible cause of the difference in output pressure between the alternative inflator and the original Takata inflator. It was found that the setup of the second stage ignition timing during the development testing of the alternative inflator was different from design specification of the ignition timing for an actual vehicle. For a vehicle, first and second stages are ignited simultaneously, but in development testing the second stage was ignited with a certain delay.

In parallel, to investigate the mechanism of the damage, testing was done using air bag assemblies containing a folded air bag installed with a large tilt angle, and simultaneously igniting the first and second stages of the alternative inflator. In this testing, it was found that the protector cloth, which holds the folded air bag in place prior to assembly installation to the vehicle, could be pinched between the assembly case and the air bag fabric, at a point immediately after the ignition, causing the air bag unfolding to be delayed and potentially resulting in air bag internal pressure rising differently than expected. Under such conditions, a portion of the air bag material could be torn during deployment, or the bag plate (which mounts the air bag to the air bag assembly case) could be damaged. In either instance, such damage during deployment could cause the air bag not to properly inflate, and this could increase the risk of occupant injury in the event of a crash.

August 22, 2019

Based on the results of the above investigation, Toyota decided to conduct a voluntary safety recall campaign.

As of August 20, 2019, based on a diligent review of records, Toyota’s best engineering judgment is that there are no Toyota Field Technical Reports or warranty claims that have been received from U.S. sources that relate to this condition and which were considered in the decision to submit this report.

Description of Corrective Repair Action:

All known owners of the affected Toyota vehicles will be notified by first class mail to return their vehicles to a Toyota dealer. Dealers will replace the front passenger air bag assembly with an improved one.

General Motors will notify NHTSA separately of its repair and notification schedule and its campaign number concerning the Pontiac Vibe.

Reimbursement Plan for pre-notification remedies

The owner letter will instruct vehicle owners who have paid to have this condition remedied prior to this campaign to seek reimbursement pursuant to Toyota’s General Reimbursement Plan.

Reimbursement Plan for pre-notification remedies for General Motors Vehicles (Pontiac eBay Vibe)

Pursuant to 49 C.F.R. § 577.11, GM will reimburse owners for repairs according to the plan submitted on May 17, 2019

Recall Schedule:

Notifications to owners of the affected vehicles will occur by the end of October, 2019. A copy of the draft owner notification letter will be submitted as soon as available.

Distributor/Dealer Notification Schedule:

Notifications to distributors/dealers were sent on August 28, 2019. Copies of dealer communications will be submitted as they are issued.

Manufacturer’s Campaign Number:

K1Q [Interim]
K0Q [Final]

SEOCONTENT-START

June 1, 2020
AMENDED DEFECT INFORMATION REPORT
(19V-627)
This supplements Toyota eBay ’s Part 573 Report (19V-627) concerning the front passenger air bag assembly issue on certain Toyota eBay and Pontiac eBay Vibe vehicles.
The subject recall only affects certain Toyota eBay and Pontiac eBay vehicles equipped with specific Takata front passenger air bag assemblies which contain an alternative air bag inflator produced by a different supplier and that were used as a replacement under a prior recall. After theAmended DIR filing on December 13, 2019, Toyota eBay has developed effective methods to replace only the affected sub-components of the air bag assembly. Thus, Toyota eBay is supplementing its Part 573 Report (19V-627) to include the option, where applicable, for replacement of only the front passenger airbag sub-assembly.
The Description of Corrective Repair Action is revised as noted below:
Description of Corrective Repair Action:
Dealers will replace the front passenger airbag assembly or the front passenger airbag sub-assembly with an improved one.

************************************************************

Toyota eBay Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano,TX 75024
(469) 292-4000
IMPORTANT SAFETY RECALL (Interim Notice)
Certain 2005–2008 Model Year Matrix Vehicles
Passenger Airbag May Not Inflate Properly
NHTSA Recall No. 19V-627
Dear <FirstName/LastName>:
This notice is sent to you in accordance with the
National Traffic and Motor Vehicle Safety Act. Toyota eBay
has decided that a defect, which relates to motor
vehicle safety, exists in certain 2005–2008 model year
Matrix vehicles.
You received this notice because our records, which are
based primarily on state registration and title data,
indicate that you are the current owner.
What is the condition?
The subject vehicles were repaired under a prior recall
by replacing the front passenger airbag assembly
or airbag inflator. If this airbag deploys, there is a
possibility that it could be damaged. Such damage
could cause the airbag to not properly inflate, and
this could increase the risk of occupant injury in the
event of a crash.
Spanish translation on back side
K1Q Interim Traducción en español en el lado inverso
INTERIM NOTICE
We are currently preparing the
remedy. We will notify you again
when the remedy is available.
What Should You Do?
We appreciate your patience while we prepare
the remedy. We will notify you again when the
remedy is available. Your local Toyota eBay dealer
will be more than happy to answer any of
your questions.
To find a dealer near you, visit
www.toyota.com/dealers
For more information on this and other Safety
Recalls, including Frequently Asked Questions,
visit www.toyota.com/recall. Input your full
17-digit Vehicle Identification Number (VIN)
noted above to review information specific to
your vehicle.
If you require further assistance, you may
contact the Toyota eBay Customer Experience Center
at 1-888-270-9371 Monday through Friday,
7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to
4:30 p.m., Central Time.
This notice applies to your vehicle:
VIN ABCDEFGH987654321
What will Toyota eBay do?
Toyota eBay is currently preparing the remedy for this condition. When the remedy becomes available, Toyota eBay
will send another owner notification by first class mail advising you to make an appointment with your
local authorized Toyota eBay dealer to have the front passenger airbag assembly replaced with an improved one
FREE OF CHARGE.
This is an important Safety Recall.
We appreciate your patience while we prepare the remedy.
You will receive a second owner notification letter when the remedy is available.
To minimize risk while the remedy is prepared, Toyota recommends that no passengers sit in the front
passenger seat.
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward
a copy of this notice to the lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, you may do so by registering at
www.toyota.com/owners. You will need your full 17-digit Vehicle Identification Number (VIN) to input the
new information.
If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or
without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line
at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
Toyota Motor Sales, USA
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano,TX 75024
(469) 292-4000
IMPORTANTE RETIRO DE SEGURIDAD (Aviso Provisional)
Ciertos vehículos modelo Matrix de años 2005 a 2008
La bolsa de aire del pasajero podría no inflarse correctamente
No. de retiro de NHTSA 19V-627
Estimado (nombre/apellido del cliente):
Esta notificación se le envía de acuerdo con los requisitos
establecidos en el Acta de Tráfico Nacional y de Seguridad
de Vehículos Motorizados. Toyota ha decidido que
existe un defecto relacionado con la seguridad de los
vehículos motorizados en ciertos vehículos modelo
Matrix de años 2005 a 2008.
Usted recibió este aviso porque nuestros registros,
basados principalmente en la información de registro y
titularidad estatal, indican que usted es el propietario
actual.
¿Cuál es la condición?
Los vehículos afectados se repararon en un retiro de
seguridad anterior mediante el reemplazo del montaje
o del inflador de las bolsas de aire del pasajero
delantero. Si se activa esta bolsa de aire, existe la
posibilidad de que se dañe. Dicho daño podría hacer
que la bolsa de aire no se infle correctamente, y esto
podría aumentaría el riesgo de lesión para el pasajero
en caso de colisión.
K1Q Interim
English version on front side
Versión en inglés en el frente
AVISO PROVISIONAL
Estamos preparándonos para el
remedio. Le enviaremos un nuevo aviso
cuando el remedio esté disponible.
Este aviso aplica a su vehículo:
VIN ABCDEFGH987654321
¿Qué Debe Hacer Usted?
Agradecemos su paciencia mientras estamos
preparando el remedio. Le enviaremos un nuevo
aviso cuando el remedio esté disponible. Su
concesionario Toyota local responderá con
gusto todas sus preguntas.
Para encontrar su concesionario más cercano, visite
www.toyota.com/dealers
Para más información acerca de este Retiro de
Seguridad y otros, incluidas las preguntas más
frecuentes, visite www.toyota.com/recall. Ingrese
su Número de Identificación del Vehículo (VIN) de
17 dígitos que aparece en la parte superior para
revisar la información específica a su vehículo.
Si necesita más asistencia, puede comunicarse
con el Centro de Experiencia del Cliente de
Toyota, al 1-888-270-9371, de lunes a viernes,
7:00 a.m. a 7:00 p.m., sábados, 7:00 a.m. a
4:30 p.m., Hora Central.
¿Qué hará Toyota?
Actualmente, Toyota está preparando el remedio de esta condición. Cuando el remedio esté disponible, Toyota
enviará otro aviso para propietarios por correo de primera clase en el que se les pedirá que concierten una
cita con su concesionario Toyota autorizado para que se lleve a cabo el reemplazo del montaje de la bolsa de
aire del pasajero delantero por otro mejorado SIN CARGO para usted.
Este es un Retiro de Seguridad importante.
Agradecemos su paciencia mientras estamos preparando la reparación.
Recibirá una segunda notificación a los propietarios cuando el remedio esté disponible.
Para minimizar los riesgos mientras se prepara el remedio, Toyota no recomienda que ningún ocupante viaje en
el asiento del pasajero delantero.
¿Qué sucede si usted no es el propietario o usuario de este vehículo?
Si usted es arrendador del vehículo, la Ley Federal exige que toda persona que arriende vehículos y reciba este
aviso de retiro de seguridad envíe una copia del mismo al arrendatario dentro de los diez días.
Si conoce al propietario o usuario actual del vehículo, por favor, reenvíeles esta carta.
Si desea actualizar la información de propiedad de su vehículo o de contacto, puede hacerlo registrándose en
www.toyota.com/owners. Necesitará su Número de Identificación del Vehículo (VIN) de 17 dígitos para ingresar
la nueva información.
Si considera que el concesionario o Toyota no han logrado o no pueden solucionar el defecto dentro de un plazo
razonable o sin costo para usted, puede presentar una queja al Administrador, a la National Highway Traffic Safety
Administration [Administración Nacional de Seguridad Vial en Autopistas], 1200 New Jersey Avenue S.E.,
Washington, D.C. 20590, o llame sin costo a la línea directa de Seguridad Automotor al 1-888-327-4236
(TTY: 1-800-424-9153), o visite https://www.safercar.gov.
Hemos enviado este aviso porque estamos interesados en su constante satisfacción con nuestros productos.
Lamentamos sinceramente cualquier inconveniente que esta condición le haya podido causar.
Gracias por conducir un Toyota.
Atentamente,
Toyota Motor Sales, USA

****************************************************************

© 2019 Toyota Motor Sales, USA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: October 23, 2019
To:
All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
Takata Scanning Application
Toyota has received multiple reports of dealers using the incorrect scanning application for Corolla and Matrix models.
Below are all scenarios that require the use of the “new scanning application website”:
• 2003 – 2008 model year Corolla vehicles covered by campaign designations J0A, J0B, J0C, or K0Q
EXAMPLE of the “new scanning application website” link location in Service lane:
Below are all scenarios that require the use of the “original scanning application”:
• All non-Corolla and non-Matrix vehicles regardless of campaign designation.
• All 2003 – 2004 model year Matrix vehicles regardless of campaign designation.
• All Corolla vehicles covered by campaign designations E04, DSF, G0P, G0R, or H0A.
• All Corolla or Matrix vehicles 2009 model year or newer in J0A, J0B, or J0C
EXAMPLE of the “original scanning application” link location in Service lane:
If the “original scanning application” link is chosen by mistake there is a prompt asking if the technician is working on a 2003 – 2008 model year Corolla vehicle.
P a g e | 2
© 2018 Toyota Motor Sales, USA
If “Yes” is select the application will instruct the technician to use the correct scanning application.
P a g e | 3
© 2018 Toyota Motor Sales, USA
NOTE: The remedy for 2005-2008 Matrix vehicles under the Safety Recalls DSF/E04/J0A/J0B/J0C is still not available at this time.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

*************************************************************

TECHNICAL INSTRUCTIONS
FOR
SAFETY RECALL K0Q
FRONT PASSENGER AIRBAG “MODULE” REPLACEMENT ONLY
CERTAIN 2005 – 2008 MODEL YEAR MATRIX
Updated 6/9/2020
Update 6/9/2020
– A note was added to clarify scanning new airbag assemblies.
– A note was added to instruct not to open new airbag assembly boxes without confirming the checkmark is present.
All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to have successfully completed E-Learning course SC18A (if you had previously completed E-Learning Course SC13B, you do not have to take SC18A), in addition to “Safety Recall and Service Campaign Essentials”, and currently hold at least one of the following certifications levels:
• Toyota Certified (Electrical)
• Toyota Expert (Any Specialty)
• Master
• Master Diagnostic Technicians
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
2
I. OPERATION FLOW CHART
The flow chart is for reference only. DO NOT use it in place of the full technical instructions. Follow ALL steps as outlined in the full technical instructions to confirm the campaign is completed correctly.
CoveredCampaign completed, return the vehicle to the customerVerify Vehicle Eligibility1. Confirm vehicle VIN matches the R.O.2. Check the TIS Vehicle Inquiry SystemNot CoveredNo further action requiredDocument the airbag assembly serial numbers as instructed in the technical instructions Install the NEW airbag assemblyRemove the original airbag assembly
3
II. BACKGROUND
The subject vehicles were repaired under a prior recall. In the event of a crash that results in front passenger airbag deployment, there is a possibility that the passenger airbag could be damaged when it deploys. Such damage could cause the airbag to not properly inflate, and this could increase the risk of occupant injury in the event of a crash.
III. IDENTIFICATION OF AFFECTED VEHICLES
• Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Safety Recall, and that the campaign has not already been completed prior to dealer shipment or by another dealer.
• TMS warranty will not reimburse dealers for repairs conducted on vehicles that are not affected or were completed by another dealer.
4
IV. PREPARATION
A. PARTS
Applicable for: The Continental U.S. 48 States Only
Model
Part Number
Part Description
Quantity
05-08 Matrix
04005-22901
Instrument Panel Airbag Kit*
1
*The kit above includes the following parts.
Airbag Module
1
Applicable for: Alaska, Hawaii and USTT Locations Only
Model
Part Number
Part Description
Quantity
05-08 Matrix
04005-22801
Instrument Panel Airbag Kit*
1
*The kit above includes the following parts.
Airbag Module
1
NOTE: The Airbag Wire Harness is to be reused for the K0Q Matrix repairs
Dealers should discontinue the installation of the parts listed below for the recalls, customer pay repairs AND over-the-counter sales (if applicable) unless they have a mark on the label.
Make sure the parts box has a check mark as seen in the image above Important Note:
In order to return the inflator, packages must NOT be opened/tampered with.
5
B. TOOLS & EQUIPMENT
• Standard hand tools
• Torque wrench
• Molding remover set
• Techstream
OPTIONAL SST – This is an essential special service tool that the dealership should have. This tool is not mandatory when performing this repair.
Part Number
Part Name
Quantity
09890-47010-01
Anti-Static Mat Set
1
DSF CAMPAIGN TOOLS – This tool was provided to the dealership for campaign D0F and will be used for campaign DSF. This tool is required when performing this repair.
Image
Name
Quantity
Barcode Scanner
1
NOTE: This tool CANNOT be ordered through the parts or tools system. There is a very limited supply of tools, but if additional tools are needed, contact your regional representative.
V. COMPONENTS
6
VI. SAFETY PRECAUTIONS
CRITICAL INFORMATION – READ THOROUGHLY
Failure to follow these procedures correctly could cause the SRS to unexpectedly deploy during servicing or the SRS may fail to operate correctly when required after reassembly. Confirm all work is performed as described in these instructions.
1. ELIMINATE STATIC ELECTRICITY
a) Before starting work and periodically while working on the vehicle, touch a metallic part of the vehicle to discharge static electricity in the body.
2. DO NOT MEASURE RESISTANCE
a) DO NOTmeasure resistance of airbag components, this may cause accidental activation.
3. HANDLE THE AIRBAG CAREFULLY
a) If an inflator is dropped, replace it with a NEW inflator.
4. WEAR PROTECTIVE EQUIPMENT
a) Always wear appropriate protective equipment when working on the SRS.
7
VII. SRS SYSTEM HEALTH CHECK
1. PERFORM A HEALTH CHECK
a) Confirm the Techstream is connected to the dealership’s internet.
b) When launching the Techstream software the VIN MUST be entered manually.
NOTE: All letters of the VIN MUST be entered in ALL CAPS, or the VIN will need to be reentered when running the diagnostic report.
c) Perform a health check.
• The VIN MUST be entered manually in ALL CAPS when launching the Techstream software, the VIN MAY NOT auto-populate due to vehicle age.
• The serial number recording application will be disabled and the repair cannot be completed if a health check and diagnostic report is not performed and recorded by TMS.
VIII. WORK AREA PREPARATION
CRITICAL INFORMATION – READ THOROUGHLY
The anti-static mat set that is an essential SST may be available at your dealership and is optional to use during inflator replacement. If the anti-static kit is not available, before starting work and periodically while working on the vehicle, touch a metallic part of the vehicle to discharge static electricity in the body.
If the anti-static kit is not available, before starting work and periodically while working on the vehicle, touch a metallic part of the vehicle to discharge static electricity in the body.
8
IX. PASSENGER AIRBAG INFLATOR REPLACEMENT
1. REMOVE THE GLOVE BOX
a) Open the glove box door.
b) Press in on both sides of the door and swing it down to remove it from the vehicle.
2. REMOVE THE AIRBAG ASSEMBLY
a) Disconnect the negative battery cable.
• Wait at least 90 seconds after disconnecting the cable from the negative battery terminal to prevent airbag and seat belt pre-tensioner deployment.
• Follow all precautions as outlined on TIS before servicing the SRS system.
b) Disconnect the airbag connector.
c) Remove the 2 nuts and release the 6 clips.
d) Remove the airbag assembly.
3. CONNECT THE BARCODE SCANNER
a) Connect the barcode scanner to the USB port on the Techstream.
b) The scanner will automatically connect and a beep will be heard when the scanner is ready.
NOTE:
• The scanner was provided for SSC D0F.
• The scanner works best in low light conditions.
• Always hold the scanner directly in front of and parallel to the barcode label.
9
Campaign Phase Interpretation
REMEDY PHASE – ELIGIBLE FOR REPAIR
STATUS IDENTIFICATION
A: Campaign Status: Remedy Available
B: Memo: Remedy Available
• This vehicle is eligible to have the remedy performed if the completion status is “Not Completed.”
• The original scanning application link can be used.
STATUS IDENTIFICATION
A: Campaign Status: Remedy Available
B: Memo: Remedy Available – Instead of using the scanning application use https://takata-scan-app.imagespm.info/
• This vehicle is eligible to have the remedy performed if the completion status is “Not Completed.”
• The new scanning application website https://takata-scan-app.imagespm.info/ must be used when performing the remedy.
• Login instructions for this new scanning application website are included in the Technical Instructions.
A
B
A
B
10
4. LAUNCH THE SERIAL NUMBER RECORDING APPLICATION
• The ORIGINAL AIRBAG ASSEMBLY, and NEW ASSEMBLY serial numbers MUST be recorded using the barcode scanner.
• The barcode scanner application MUST be completed on every vehicle. These numbers MUST be included on every warranty claim that is submitted for inflator module replacement or the claim may be subject to debit.
• The technician performing the work MUST have an internet connection to perform the inspection and scanning process.
a) Log into the website via the URL below
https://takata-scan-app.imagespm.info/
b) User ID: Dealer Code
First time login password: xxxxx
c) Enter your name and SPIN ID into the site
d) Enter the VIN and vehicle mileage into the site
11
5. SCAN THE AIRBAG ASSEMBLY SERIAL NUMBER
ATTENTION: This information is CRITICAL
a) Scan the AIRBAG ASSEMBLY serial number 2 times.
1) Confirm the cursor is in the first serial number box then scan the serial.
2) Position the cursor in the second serial number box then scan the serial.
b) Click search.
NOTE:
• If both serial numbers that are entered do not match, confirm and reenter.
• If the serial number barcode will not scan, it can be entered manually.
AIRBAG SERIAL NUMBER IDENTIFICATION
• The airbag serial number is ALWAYS the 12 DIGITS located between the asterisks.
• The 3 digits before the asterisk ARE NOT part of the serial number, and SHOULD NOT be entered or an inaccurate response may be returned.
Airbag Serial Number Label Example
The AIRBAG ASSEMBLY serial number and the INFLATOR serial number are DIFFERENT. The AIRBAG ASSEMBLY serial number MUST be recorded prior to replacement.
NOTE: You will need to check the box when installing a new assembly
If the airbag serial number and barcode are not legible or are not present, check the box in the application indicating the serial number is not legible and continue with the repair.
You will need to check the box when installing a new assembly
12
c) Scan the NEW airbag barcode in the Serial Number Recording Application.
The new AIRBAG ASSEMBLY serial number MUST be recorded prior to reinstallation to track the airbag assembly to the vehicle.
d) Check the three acknowledgement boxes and click submit
13
e) Document the warranty authorization number for the warranty claim
The warranty authorization number must be recorded on every warranty claim for each repair
6. NEW SERIAL NUMBER (WEBSITE WILL NOT ACCEPT NEW SERIAL NUMBER)
a) If directed to the sceen below this indicates the serial number entered is not loaded in the system. Confirm if the blue check mark is on the box. If yes, follow the instructions on the screen.
NOTE: Ensure you include a Job Aid and a picture of the Airbag Assembly in your email
14
X. MODULE REPLACEMENT
1. WORKING WITH AIRBAG
a) Carefully place the airbag on the bench inflator side up.
NOTE: Place clean sheet(s) of paper on the bench to protect the airbag.
b) Avoid standing directly over the inflator.
CRITICAL INFORMATION – READ THOROUGHLY
Remember to periodically touch a metallic part of the vehicle to discharge static electricity in the body if the anti-static kit is not being used.
2. TOOL PREPARATION
a) Wrap a screwdriver with tape.
15
3. REMOVE WIRE HARNESS
a. Pull up on both lock down tabs
b. Disconnect the wire harness from the inflator
4. REMOVE THE COVER
a) Gently insert the screwdriver between the airbag door and module and disengage the claws holding the door to the module. Please refer to the video below.
VIDEO
b) After all the claws have been disengaged separate the module from the door.
c) Mark the old module so it is not reused.
d) Inspect the door for damage to the mounting slots.
5. INSTALL THE NEW MODULE
Make sure to confirm the following 2 conditions. If the module does not fulfill them, order a NEW one on which measures for improvement have been taken.
Make sure to use the module with a check mark on the exterior of the box.
Confirm the protector cloth inside is cut.
04005-22901/22801
16
a) Carefully slide the new module into the airbag door.
NOTE: Mounting direction.
b) Reengage the tangs of the module into the door using the screwdriver with the shaft wrapped in tape.
c) Connect the harness to the new module.
d) Press the lock tab down.
XI. FRONT PASSENGER AIRBAG ASSEMBLY INSTALLATION
1. REINSTALL THE AIRBAG ASSEMBLY
Note: During reinstallation of the airbag assembly, ensure the 12mm bolt and two 10mm nuts securing the airbag assembly to the instrument panel are installed and torqued to the required specification identified on TIS.
a) Refer to TIS for instructions on airbag installation:
Matrix
2005MY
2006MY
2007MY
2008MY
2. RECONNECT THE NEGATIVE BATTERY CABLE
3. PERFORM A HEALTH CHECK AND DIAGNOSTIC REPORT
4. RETURN THE REMOVED AIRBAG ASSEMBLY TO THE PARTS DEPARTMENT
17
◄ VERIFY REPAIR QUALITY ►
− Confirm all precautions are followed to ensure safety during the repair
− Confirm the entire serial number checker application is completed and the warranty authorization # is recorded on EVERY vehicle
− Confirm the old module is handled safely and given to the appropriate parts professional for shipment
If you have any questions regarding this update, please contact your regional representative.
XII. APPENDIX
A. CAMPAIGN DESIGNATION DECODER
C0TYear Campaign is Launched8 = 20089 = 2009A = 2010B = 2011C = 2012 D = 2013E = 2014F = 2015Etc…Repair Phase1st Campaign = A2nd Campaign = BEtc…Current Campaign Letter for this year 0 = Remedy1 = Prelim/Interim 2 = Prelim/Interim for Phase 2 Vehicles(Remedy not yet available) “1 or 2” will change to “0” when the Remedy is available
B. CAMPAIGN PARTS DISPOSAL
ALL inflators that are removed from vehicles under this campaign MUST be packaged and shipped back to the inflator manufacturer following the manufacturer’s instructions. The instructions can be found in the following locations:
• Attached to the dealer letter

*******************************************************

TECHNICAL INSTRUCTIONS
FOR
SAFETY RECALL K0Q
PASSENGER AIRBAG MAY NOT INFLATE PROPERLY
CERTAIN 2003 – 2008 MODEL YEAR COROLLA
UPDATE 05/28/2020
Update 05/28/20
– Airbag Sub-Assembly replacement has been added as an additional repair option if airbag assemblies are not available.
Update 11/15/19
– The scanning process has been updated
All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to have successfully completed E-Learning course SC18A (if you had previously completed E-Learning Course SC13B, you do not have to take SC18A), in addition to “Safety Recall and Service Campaign Essentials”, and currently hold at least one of the following certifications levels:
• Toyota Certified (Electrical)
• Toyota Expert (Any Specialty)
• Master
• Master Diagnostic Technicians
2
I. OPERATION FLOW CHART
The flow chart is for reference only. DO NOT use it in place of the full technical instructions. Follow ALL steps as outlined in the full technical instructions to confirm the campaign is completed correctly.
CoveredCampaign completed, return the vehicle to the customerVerify Vehicle Eligibility1. Confirm vehicle VIN matches the R.O.2. Check the TIS Vehicle Inquiry SystemNot CoveredNo further action requiredDocument the airbag assembly serial numbers as instructed in the website Install the NEW airbag assemblyRemove the original airbag assemblyAre you installing a NEW assembly 04008-10212or a NEW sub-assembly 04009-61212?NEW ASSEMBLY04008-10212NEW SUB-ASSEMBLY04009-61212Login to scanning application website and follow the instructions given in the websiteInstall the NEW airbag sub-assembly
II. BACKGROUND
The subject vehicles were repaired under a prior recall. In the event of a crash that results in front passenger airbag deployment, there is a possibility that the passenger airbag could be damaged when it deploys. Such damage could cause the airbag to not properly inflate, and this could increase the risk of occupant injury in the event of a crash.
3
III. IDENTIFICATION OF AFFECTED VEHICLES
• Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Safety Recall, and that the campaign has not already been completed prior to dealer shipment or by another dealer.
• TMS warranty will not reimburse dealers for repairs conducted on vehicles that are not affected or were completed by another dealer.
IV. PREPARATION
A. PARTS
Model
Part Number
Part Description
Quantity
2003-2008 MY Corolla
04008-10212
AIR BAG ASSY KIT, INSTR PNL PASS
1
Dealers should discontinue the installation of the parts listed below for the recalls, customer pay repairs AND over-the-counter sales (if applicable) unless they have a mark on the label.
Make sure the parts box has a check mark as seen in the image above
OR
Model
Part Number
Part Description
Quantity
2003-2008 MY Corolla
04009-61212
AIR BAG KIT
1
NOTE: Continue to order 04008-10212 until there is no longer stock at your facing PDC. Once there is no longer stock of the airbag assembly part number 04008-10212 use the airbag kit part number 04009-61212 to perform the remedy for Corolla vehicles.
A. TOOLS & EQUIPMENT
• Standard hand tools
• Torque wrench
• Molding remover set
• Techstream
OPTIONAL SST – This is an essential special service tool that the dealership should have. This tool is not mandatory when performing this repair.
Part Number
Part Name
Quantity
09890-47010-01
Anti-Static Mat Set
1
CAMPAIGN TOOLS – The tool listed below was previously provided to the dealership for campaign D0F and will be used for the campaign K0Q. This tool is required when performing this repair.
Image
Name
Quantity
Barcode Scanner
1
NOTE: These tools CANNOT be ordered through the parts or tools system. There is a very limited supply of tools, but if additional tools are needed, contact your regional representative.
4
V. SAFETY PRECAUTIONS
CRITICAL INFORMATION – READ THOROUGHLY
Failure to follow these procedures correctly could cause the SRS to unexpectedly deploy during servicing or the SRS may fail to operate correctly when required after reassembly. Confirm all work is performed as described in these instructions.
1. ELIMINATE STATIC ELECTRICITY
a) Before starting work and periodically while working on the vehicle, touch a metallic part of the vehicle to discharge static electricity in the body.
2. DO NOT MEASURE RESISTANCE
a) DO NOTmeasure resistance of airbag components, this may cause accidental activation.
3. HANDLE THE AIRBAG CAREFULLY
a) If an inflator is dropped, replace it with a NEW module.
4. DO NOT ALLOW FOREIGN OBJECTS NEAR AIRBAG
a) Be sure to collect and account for all removed nuts/bolts to prevent them from landing in the airbag assembly.
b) Any foreign objects in the airbag assembly may cause damage or injury if the airbag is activated.
5. WEAR PROTECTIVE EQUIPMENT
a) Always wear appropriate protective equipment when working on the SRS.
5
VI. SRS SYSTEM HEALTH CHECK
1. PERFORM A HEALTH CHECK
a) Confirm the Techstream is connected to the dealership’s internet.
b) When launching the Techstream software the VIN MUST be entered manually.
NOTE: All letters of the VIN MUST be entered in ALL CAPS, or the VIN will need to be reentered when running the diagnostic report.
c) Perform a health check.
Note: The VIN may auto populate on the later model year vehicles, if this happens DO NOT change the VIN.
2. RUN A DIAGNOSTIC REPORT
a) After the health check has completed, run a diagnostic report by clicking on the link on the health check screen.
NOTE: If the VIN was not entered in ALL CAPS when Techstream was launched, an error will be displayed and there will be a prompt to reenter the VIN
b) Enter the vehicle mileage and repair order information, then click the ‘report’ button.
• The VIN MAY NEED to be entered manually in ALL CAPS when launching the Techstream software. The VIN MAY NOT auto-populate on vehicles prior to the 2006 MY.
• A health check and diagnostic report with VIN MUST be performed within the last 36 hours and recorded by TMS. If the diagnostic report is not run, the healthcheck will not be recognized by TMS.
• The serial number recording application will be disabled and the repair cannot be completed if a health check and diagnostic report is not performed and recorded by TMS.
6
Campaign Phase Interpretation
Campaigns may be launched in phases due to many factors, such as: the nature of the repair, parts availability, etc. It is critical that each VIN is confirmed using TIS to determine if the vehicle is in the remedy or interim phase. Only perform the repair that is available for the specific VIN. If a remedy repair is performed on an interim phase vehicle, the claim will be subject to debit.
REMEDY PHASE – ELIGIBLE FOR REPAIR
STATUS IDENTIFICATION
A: Campaign Status: Remedy Available
B: Memo: Remedy Available – Instead of using the scanning application use https://takata-scan-app.imagespm.info/
• This vehicle is eligible to have the remedy performed if the completion status is “Not Completed.”
• The new scanning application website https://takata-scan-app.imagespm.info/ must be used when performing the remedy.
• Login instructions for this new scanning application website are included in the Technical Instructions.
A
B
7
VII. PASSENGER AIRBAG ASSEMBLY REMOVAL
1. REMOVE THE GLOVE BOX
a) Remove the screw and disconnect the stopper sub-assembly.
b) Completely remove the glove box from the dashboard.
2. REMOVE THE AIRBAG ASSEMBLY
a) Disconnect the negative battery cable.
• Wait at least 90 seconds after disconnecting the cable from the negative battery terminal to prevent airbag and seat belt pre-tensioner deployment.
• Follow all precautions as outlined on TIS before servicing the SRS system.
b) Disconnect the airbag connector.
c) Remove the bolt and 2 nuts and remove the airbag assembly.
NOTE: Use caution to avoid scratching or damaging the dashboard assembly, place protective tape on the dashboard if needed.
8
CRITICAL INFORMATION – READ THOROUGHLY
For remove work of an airbag module, avoid standing directly in front of the parts.
Before starting work and periodically while working on the vehicle, touch a metallic part of the vehicle to discharge static electricity in the body.
d) Wrap protective tape around a flathead screwdriver.
e) Disengage the claws from the one on the vehicle front side using the flathead screwdriver to remove the instrument panel passenger airbag.
f) Put a mark on the removed instrument panel passenger airbag and store it in a separate container.
9
3. CONNECT THE BARCODE SCANNER
a) Connect the barcode scanner to the USB port on the Techstream.
b) The scanner will automatically connect and a beep will be heard when the scanner is ready.
NOTE:
• The scanner was provided for SSC D0F.
• The scanner works best in low light conditions.
• Always hold the scanner directly in front of and parallel to the barcode label.
4. LAUNCH THE SERIAL NUMBER RECORDING APPLICATION
• The ORIGINAL AIRBAG ASSEMBLY, and NEW ASSEMBLY serial numbers MUST be recorded using the barcode scanner.
• The barcode scanner application MUST be completed on every vehicle. These numbers MUST be included on every warranty claim that is submitted for inflator module replacement or the claim may be subject to debit.
• The technician performing the work MUST have an internet connection to perform the inspection and scanning process.
a) Log into the website via the URL below
https://takata-scan-app.imagespm.info/
b) User ID: Dealer Code
First time login password: xxxxx
c) Enter your name and SPIN ID into the site
10
d) Enter the VIN and vehicle mileage into the site
5. FOLLOW THE INSTRUCTIONS IN THE SITE FOR RECORDING SERIAL NUMBERS
a. Follow the prompts and fill in the requested information in the website.
b. Once completed, record the Warranty Authorization number if given and provide it to your warranty clerk.
VIII. PASSENGER AIRBAG ASSEMBLY REPLACEMENT (Part Number 04008-10212)
(for airbag sub-assembly replacement part number 04009-61212 go to page 11)
5. INSTALL THE INSTRUMENT PANEL PASSENGER AIRBAG ASSEMBLY COVER
a) Install a NEW instrument panel passenger airbag taking care not to mistake the mounting direction.
b) Check that the 12 claws of the instrument panel passenger airbag have engaged securely.
6. REINSTALL THE AIRBAG ASSEMBLY
Note: During reinstallation of the airbag assembly, ensure the 12mm bolt and two 10mm nuts securing the airbag assembly to the instrument panel are installed and torqued to the required specification identified on TIS.
a) Refer to TIS for instructions on airbag installation:
Corolla
2003-2005MY
2006MY
2007MY
2008MY
7. RECONNECT THE NEGATIVE BATTERY CABLE
8. PERFORM A HEALTH CHECK AND DIAGNOSTIC REPORT
◄ VERIFY REPAIR QUALITY ►
− Confirm all precautions are followed to ensure safety during the repair
− Confirm the entire serial number checker application is completed and the warranty authorization # is recorded on EVERY vehicle
− Confirm the old airbag assembly is handled safely and given to the appropriate parts professional for shipment
If you have any questions regarding this update, please contact your regional representative.
11
IX. AIRBAG SUB-ASSEMBLY REPLACEMENT (Part Number 04009-61212)
(only required if airbag assembly part 04008-10212 is unavailable)
1. REMOVE THE SELF-LOCKING NUT
a) Remove the 4 self-locking nuts and position determining plate.
DO NOT use an air driven tool.
b) Store the removed self-locking nuts and plate in a replacement part box or other safe location.
2. REPLACE THE INSTRUMENT PANEL PASSENGER AIRBAG SUB-ASSEMBLY
a) Remove the instrument panel passenger airbag sub-assembly from airbag case.
b) Store the removed instrument panel passenger airbag sub-assembly in a replacement part box or other safe location.
c) Install the NEW instrument panel passenger airbag sub-assembly.
d) Place the inflator following the top-and-bottom orientation shown in the illustration.
• Make sure that the inflator is oriented correctly as shown in the illustration, not upside down.
• If the passenger airbag inflator is upside down, it will not be able to be fully inserted.
e) Loosely install the plate and airbag inflator with the 2 NEW self-locking nuts.
• DO NOT mistake the orientation of the plate.
12
f) Loosely install the plate and airbag inflator with the 2 NEW self-locking nuts.
g) Push the inflator and plate to towards the position determining plate to eliminate any gap.
If any gap exists, the aligned flats may move apart, resulting in failure in normal deployment of the airbag.
h) Tighten 5 nuts evenly in several increments in the order shown in the illustration using a socket driver while pushing the inflator and plate. (You will encounter some resistance during tightening because these nuts are self-locking nuts.)
Torque: 3.9 N*m (40 kgf*cm, 35 in.*lbf)
The tightening torque is low (3.9 N∙m). Use of an air ratchet wrench, a T-handle wrench, or a ratchet handle may cause the stud bolt to stretch or break.
13
3. INTERMEDIATE INSPECTION
a) Check that the instrument panel passenger airbag sub-assembly and 4 self-locking nuts are replaced.
b) Check that positions of the inflator and the position determining plate are correct. (The flats should be aligned and there should be no gap.)
14
X. INSTRUMENT PANEL PASSENGER AIRBAG ASSEMBLY W/O DOOR INSTALLATION
1. INSTALL THE INSTRUMENT PANEL PASSENGER AIRBAG ASSEMBLY W/O DOOR
a) Install the instrument panel passenger airbag taking care not to mistake the mounting direction.
b) Check that the 12 claws of the instrument panel passenger airbag have engaged securely.
2. REINSTALL THE FRONT PASSENGER AIRBAG ASSEMBLY
Note: During reinstallation of the airbag assembly, ensure the 12mm bolt and two 10mm nuts securing the airbag assembly to the instrument panel are installed and torqued to the required specification identified on TIS.
a) Refer to TIS for instructions on airbag installation:
Corolla
2003-2005MY
2006MY
2007MY
2008MY
3. RECONNECT THE NEGATIVE BATTERY CABLE
4. PERFORM A HEALTH CHECK AND DIAGNOSTIC REPORT
◄ VERIFY REPAIR QUALITY ►
− Confirm all precautions are followed to ensure safety during the repair
− Confirm the entire serial number checker application is completed and the warranty authorization # is recorded on EVERY vehicle
If you have any questions regarding this update, please contact your regional representative.
XI. APPENDIX
A. CAMPAIGN DESIGNATION DECODER
C0TYear Campaign is Launched8 = 20089 = 2009A = 2010B = 2011C = 2012 D = 2013E = 2014F = 2015Etc…Repair Phase1st Campaign = A2nd Campaign = BEtc…Current Campaign Letter for this year 0 = Remedy1 = Prelim/Interim 2 = Prelim/Interim for Phase 2 Vehicles(Remedy not yet available) “1 or 2” will change to “0” when the Remedy is available
B. CAMPAIGN PARTS DISPOSAL
ALL inflators that are removed from vehicles under this campaign MUST be packaged and shipped back to the inflator manufacturer following the manufacturer’s instructions. The instructions can be found in the following locations:
• Attached to the dealer letter

**************************************************

Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano,TX 75024
(469) 292-4000
IMPORTANT SAFETY RECALL (Remedy Notice)
Certain 2003–2008 Model Year Corolla Vehicles
Certain 2005–2008 Model Year Matrix Vehicles
Passenger Airbag May Not Inflate Properly
NHTSA Recall No. 19V-627
Dear <FirstName/LastName>:
This notice is sent to you in accordance with the
National Traffic and Motor Vehicle Safety Act. Toyota
has decided that a defect, which relates to motor
vehicle safety, exists in certain 2003–2008 model year
Corolla vehicles and certain 2005–2008 model year
Matrix vehicles.
You received this notice because our records, which are
based primarily on state registration and title data,
indicate that you are the current owner.
What is the condition?
The subject vehicles were repaired under a prior recall
by replacing the front passenger airbag assembly
or airbag inflator. If this airbag deploys, there is a
possibility that the passenger airbag could be
damaged. Such damage could cause the airbag to
not properly inflate, and this could increase the risk
of occupant injury in the event of a crash.
Spanish translation on back side
K0Q COR Traducción en español en el lado inverso
URGENT SAFETY RECALL
This is an important Safety Recall.
The remedy will be performed
FREE OF CHARGE to you.
What Should You Do?
Please contact any authorized Toyota dealer to
schedule an appointment to have the remedy
performed as soon as possible. The remedy will
require parts replacement. We recommend you
contact your dealer to schedule an appointment
in advance to confirm parts availability and
minimize your inconvenience. Your local Toyota
dealer will be more than happy to answer any
of your questions.
To find a dealer near you, visit
www.toyota.com/dealers
For more information on this and other Safety
Recalls, including Frequently Asked Questions,
visit www.toyota.com/recall. Input your full
17-digit Vehicle Identification Number (VIN)
noted above to review information specific to
your vehicle.
If you require further assistance, you may
contact the Toyota Customer Experience Center
at 1-888-270-9371 Monday through Friday,
7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to
4:30 p.m., Central Time.
This notice applies to your vehicle:
VIN ABCDEFGH987654321
What will Toyota do?
Any authorized Toyota dealer will replace the front passenger airbag assembly with an improved one FREE
OF CHARGE.
This is an important Safety Recall.
The remedy will take approximately one hour. However, depending on the dealer’s work schedule, it may be
necessary to make your vehicle available for a longer period of time.
Until this Safety Recall repair is completed, it is recommended that a passenger not occupy the front passenger
seat.
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, you may do so by registering at
www.toyota.com/owners. You will need your full 17-digit Vehicle Identification Number (VIN) to input the
new information.
If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or
without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line
at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
Toyota Motor Sales, USA
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano,TX 75024
(469) 292-4000
IMPORTANTE RETIRO DE SEGURIDAD (Aviso de Remedio)
Ciertos vehículos modelo Corolla de años 2003 a 2008
Ciertos vehículos modelo Matrix de años 2005 a 2008
La bolsa de aire del pasajero podría no inflarse correctamente
No. de retiro de NHTSA 19V-627
Estimado (nombre/apellido del cliente):
Esta notificación se le envía de acuerdo con los requisitos
establecidos en el Acta de Tráfico Nacional y de Seguridad
de Vehículos Motorizados. Toyota ha decidido que
existe un defecto relacionado con la seguridad de los
vehículos motorizados en ciertos vehículos modelo
Corolla de años 2003 a 2008 y ciertos vehículos modelo
Matrix de años 2005 a 2008.
Usted recibió este aviso porque nuestros registros,
basados principalmente en la información de registro y
titularidad estatal, indican que usted es el propietario
actual.
¿Cuál es la condición?
Los vehículos afectados se repararon en un retiro de
seguridad anterior mediante el reemplazo del montaje
o del inflador de las bolsas de aire del pasajero
delantero. Si se activa esta bolsa de aire, existe la
posibilidad de que la bolsa de aire del pasajero se
dañe. Dicho daño podría hacer que la bolsa de aire no
se infle correctamente, y esto podria aumentaría el
riesgo de lesión para el pasajero en caso de colisión.
K0Q COR
English version on front side
Versión en inglés en el frente
RETIRO DE SEGURIDAD URGENTE
Este es un Retiro de Seguridad importante.
El remedio se efectuará
SIN CARGO para usted.
Este aviso aplica a su vehículo:
VIN ABCDEFGH987654321
¿Qué Debe Hacer Usted?
Por favor, póngase en contacto con cualquier
concesionario Toyota autorizado para concertar
una cita a fin de realizar este remedio lo antes
posible. El remedio requerirá el reemplazo de
ciertas piezas. Le recomendamos que se
comunique con su concesionario para concertar
una cita por adelantado para confirmar la
disponibilidad de las piezas y minimizar los
inconvenientes para usted. Su concesionario
Toyota local responderá con gusto todas sus
preguntas.
Para encontrar su concesionario más cercano, visite
www.toyota.com/dealers
Para más información acerca de este Retiro de
Seguridad y otros, incluidas las preguntas más
frecuentes, visite www.toyota.com/recall. Ingrese
su Número de Identificación del Vehículo (VIN) de
17 dígitos que aparece en la parte superior para
revisar la información específica a su vehículo.
Si necesita más asistencia, puede comunicarse
con el Centro de Experiencia del Cliente de
Toyota, al 1-888-270-9371, de lunes a viernes,
7:00 a.m. a 7:00 p.m., sábados, 7:00 a.m. a
4:30 p.m., Hora Central.
¿Qué hará Toyota?
Cualquier concesionario Toyota autorizado reemplazará el montaje de las bolsas de aire del pasajero delantero
por uno mejorado SIN CARGO para usted.
Este es un Retiro de Seguridad importante.
El remedio tomará aproximadamente una hora. Sin embargo, dependiendo del horario de trabajo del
concesionario, es posible que necesiten su vehículo por más tiempo.
Hasta que se complete esta reparación de este Retiro de Seguridad, no se recomienda que viaje ningún pasajero
en el asiento del pasajero delantero.
¿Qué sucede si usted no es el propietario o usuario de este vehículo?
Si usted es arrendador del vehículo, la Ley Federal exige que toda persona que arriende vehículos y reciba este
aviso de retiro de seguridad envíe una copia del mismo al arrendatario dentro de los diez días.
Si conoce al propietario o usuario actual del vehículo, por favor, reenvíeles esta carta.
Si desea actualizar la información de propiedad de su vehículo o de contacto, puede hacerlo registrándose en
www.toyota.com/owners. Necesitará su Número de Identificación del Vehículo (VIN) de 17 dígitos para ingresar
la nueva información.
Si considera que el concesionario o Toyota no han logrado o no pueden solucionar el defecto dentro de un plazo
razonable o sin costo para usted, puede presentar una queja al Administrador, a la National Highway Traffic Safety
Administration [Administración Nacional de Seguridad Vial en Autopistas], 1200 New Jersey Avenue S.E.,
Washington, D.C. 20590, o llame sin costo a la línea directa de Seguridad Automotor al 1-888-327-4236
(TTY: 1-800-424-9153), o visite https://www.safercar.gov.
Hemos enviado este aviso porque estamos interesados en su constante satisfacción con nuestros productos.
Lamentamos sinceramente cualquier inconveniente que esta condición le haya podido causar.
Gracias por conducir un Toyota.
Atentamente,
Toyota Motor Sales, USA

*********************************************************

Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano,TX 75024
(469) 292-4000
IMPORTANT SAFETY RECALL (Remedy Notice)
Certain 2003–2008 Model Year Corolla Vehicles
Certain 2005–2008 Model Year Matrix Vehicles
Passenger Airbag May Not Inflate Properly
NHTSA Recall No. 19V-627
Dear <FirstName/LastName>:
This notice is sent to you in accordance with the
National Traffic and Motor Vehicle Safety Act. Toyota
has decided that a defect, which relates to motor
vehicle safety, exists in certain 2003–2008 model year
Corolla vehicles and certain 2005–2008 model year
Matrix vehicles.
You received this notice because our records, which are
based primarily on state registration and title data,
indicate that you are the current owner.
What is the condition?
The subject vehicles were repaired under a prior recall
by replacing the front passenger airbag assembly
or airbag inflator. If this airbag deploys, there is a
possibility that the passenger airbag could be
damaged. Such damage could cause the airbag to
not properly inflate, and this could increase the risk
of occupant injury in the event of a crash.
Spanish translation on back side
K0Q Corolla/matrix Traducción en español en el lado inverso
URGENT SAFETY RECALL
This is an important Safety Recall.
The remedy will be performed
FREE OF CHARGE to you.
What Should You Do?
Please contact any authorized Toyota dealer to
schedule an appointment to have the remedy
performed as soon as possible. The remedy will
require parts replacement. We recommend you
contact your dealer to schedule an appointment
in advance to confirm parts availability and
minimize your inconvenience. Your local Toyota
dealer will be more than happy to answer any
of your questions.
To find a dealer near you, visit
www.toyota.com/dealers
For more information on this and other Safety
Recalls, including Frequently Asked Questions,
visit www.toyota.com/recall. Input your full
17-digit Vehicle Identification Number (VIN)
noted above to review information specific to
your vehicle.
If you require further assistance, you may
contact the Toyota Customer Experience Center
at 1-888-270-9371 Monday through Friday,
7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to
4:30 p.m., Central Time.
This notice applies to your vehicle:
VIN ABCDEFGH987654321
What will Toyota do?
Any authorized Toyota dealer will replace the brake booster pump with a new one, FREE OF CHARGE to you.
This is an important Safety Recall.
The remedy will take approximately one hour. However, depending on the dealer’s work schedule, it may be
necessary to make your vehicle available for a longer period of time.
Until this Safety Recall repair is completed, it is recommended that a passenger not occupy the front passenger
seat.
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, you may do so by registering at
www.toyota.com/owners. You will need your full 17-digit Vehicle Identification Number (VIN) to input the
new information.
If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or
without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line
at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
Toyota Motor Sales, USA
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano,TX 75024
(469) 292-4000
IMPORTANTE RETIRO DE SEGURIDAD (Aviso de Remedio)
Ciertos vehículos modelo Corolla de años 2003 a 2008
Ciertos vehículos modelo Matrix de años 2005 a 2008
La bolsa de aire del pasajero podría no inflarse correctamente
No. de retiro de NHTSA 19V-627
Estimado (nombre/apellido del cliente):
Esta notificación se le envía de acuerdo con los requisitos
establecidos en el Acta de Tráfico Nacional y de Seguridad
de Vehículos Motorizados. Toyota ha decidido que
existe un defecto relacionado con la seguridad de los
vehículos motorizados en ciertos vehículos modelo
Corolla de años 2003 a 2008 y ciertos vehículos modelo
Matrix de años 2005 a 2008.
Usted recibió este aviso porque nuestros registros,
basados principalmente en la información de registro y
titularidad estatal, indican que usted es el propietario
actual.
¿Cuál es la condición?
Los vehículos afectados se repararon en un retiro de
seguridad anterior mediante el reemplazo del montaje
o del inflador de las bolsas de aire del pasajero
delantero. Si se activa esta bolsa de aire, existe la
posibilidad de que la bolsa de aire del pasajero se
dañe. Dicho daño podría hacer que la bolsa de aire no
se infle correctamente, y esto podria aumentaría el
riesgo de lesión para el pasajero en caso de colisión.
K0Q Remedy
English version on front side
Versión en inglés en el frente
RETIRO DE SEGURIDAD URGENTE
Este es un Retiro de Seguridad importante.
El remedio se efectuará
SIN CARGO para usted.
Este aviso aplica a su vehículo:
VIN ABCDEFGH987654321
¿Qué Debe Hacer Usted?
Por favor, póngase en contacto con cualquier
concesionario Toyota autorizado para concertar
una cita a fin de realizar este remedio lo antes
posible. El remedio requerirá el reemplazo de
ciertas piezas. Le recomendamos que se
comunique con su concesionario para concertar
una cita por adelantado para confirmar la
disponibilidad de las piezas y minimizar los
inconvenientes para usted. Su concesionario
Toyota local responderá con gusto todas sus
preguntas.
Para encontrar su concesionario más cercano, visite
www.toyota.com/dealers
Para más información acerca de este Retiro de
Seguridad y otros, incluidas las preguntas más
frecuentes, visite www.toyota.com/recall. Ingrese
su Número de Identificación del Vehículo (VIN) de
17 dígitos que aparece en la parte superior para
revisar la información específica a su vehículo.
Si necesita más asistencia, puede comunicarse
con el Centro de Experiencia del Cliente de
Toyota, al 1-888-270-9371, de lunes a viernes,
7:00 a.m. a 7:00 p.m., sábados, 7:00 a.m. a
4:30 p.m., Hora Central.
¿Qué hará Toyota?
Cualquier concesionario Toyota autorizado reemplazará el montaje de las bolsas de aire del pasajero delantero
por uno mejorado SIN CARGO para usted.
Este es un Retiro de Seguridad importante.
El remedio tomará aproximadamente una hora. Sin embargo, dependiendo del horario de trabajo del
concesionario, es posible que necesiten su vehículo por más tiempo.
Hasta que se complete esta reparación de este Retiro de Seguridad, no se recomienda que viaje ningún pasajero
en el asiento del pasajero delantero.
¿Qué sucede si usted no es el propietario o usuario de este vehículo?
Si usted es arrendador del vehículo, la Ley Federal exige que toda persona que arriende vehículos y reciba este
aviso de retiro de seguridad envíe una copia del mismo al arrendatario dentro de los diez días.
Si conoce al propietario o usuario actual del vehículo, por favor, reenvíeles esta carta.
Si desea actualizar la información de propiedad de su vehículo o de contacto, puede hacerlo registrándose en
www.toyota.com/owners. Necesitará su Número de Identificación del Vehículo (VIN) de 17 dígitos para ingresar
la nueva información.
Si considera que el concesionario o Toyota no han logrado o no pueden solucionar el defecto dentro de un plazo
razonable o sin costo para usted, puede presentar una queja al Administrador, a la National Highway Traffic Safety
Administration [Administración Nacional de Seguridad Vial en Autopistas], 1200 New Jersey Avenue S.E.,
Washington, D.C. 20590, o llame sin costo a la línea directa de Seguridad Automotor al 1-888-327-4236
(TTY: 1-800-424-9153), o visite https://www.safercar.gov.
Hemos enviado este aviso porque estamos interesados en su constante satisfacción con nuestros productos.
Lamentamos sinceramente cualquier inconveniente que esta condición le haya podido causar.
Gracias por conducir un Toyota.
Atentamente,
Toyota Motor Sales, USA

*************************************************************

Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano,TX 75024
(469) 292-4000
Dear Toyota Customer,
We recently sent you a Safety Recall notice containing an error in the “What Will Toyota Do?” section. The notice
incorrectly stated, “Any authorized Toyota dealer will replace the brake booster pump with a new one FREE OF
CHARGE.” However, this notice should have stated, “Any authorized Toyota dealer will replace the front passenger
airbag assembly with an improved one FREE OF CHARGE.”
Enclosed is a corrected notice for your vehicle. Please accept our apology for any confusion or inconvenience this
may have caused.
Thank you for driving a Toyota.
Sincerely,
TOYOTA MOTOR SALES, U.S.A., INC.
K0Q Correction
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano,TX 75024
(469) 292-4000
Estimado cliente de Toyota:
Recientemente le enviamos un aviso de Retiro de Seguridad que contenía un error en la sección “¿Qué Hará
Toyota?”. El aviso decía erróneamente, “Cualquier concesionario Toyota autorizado reemplazará la bomba
del reforzador del freno por una nueva SIN COSTO”. Sin embargo, este aviso debería haber dicho, “Cualquier
concesionario Toyota autorizado reemplazará el montaje de la bolsa de aire del pasajero delantero por uno
mejorado SIN COSTO”.
Encontrará adjunto el aviso corregido para su vehículo. Disculpe las molestias o la confusión que hayamos podido
causarle.
Gracias por conducir un Toyota.
Atentamente,
TOYOTA MOTOR SALES, U.S.A., INC.
K0Q Correction
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano,TX 75024
(469) 292-4000
IMPORTANT SAFETY RECALL (Remedy Notice)
Certain 2003–2008 Model Year Corolla Vehicles
Certain 2005–2008 Model Year Matrix Vehicles
Passenger Airbag May Not Inflate Properly
NHTSA Recall No. 19V-627
Dear <FirstName/LastName>:
This notice is sent to you in accordance with the
National Traffic and Motor Vehicle Safety Act. Toyota
has decided that a defect, which relates to motor
vehicle safety, exists in certain 2003–2008 model year
Corolla vehicles and certain 2005–2008 model year
Matrix vehicles.
You received this notice because our records, which are
based primarily on state registration and title data,
indicate that you are the current owner.
What is the condition?
The subject vehicles were repaired under a prior recall
by replacing the front passenger airbag assembly
or airbag inflator. If this airbag deploys, there is a
possibility that the passenger airbag could be
damaged. Such damage could cause the airbag to
not properly inflate, and this could increase the risk
of occupant injury in the event of a crash.
Spanish translation on back side
K0Q Corolla/Matrix Traducción en español en el lado inverso
URGENT SAFETY RECALL
This is an important Safety Recall.
The remedy will be performed
FREE OF CHARGE to you.
What Should You Do?
Please contact any authorized Toyota dealer to
schedule an appointment to have the remedy
performed as soon as possible. The remedy will
require parts replacement. We recommend you
contact your dealer to schedule an appointment
in advance to confirm parts availability and
minimize your inconvenience. Your local Toyota
dealer will be more than happy to answer any
of your questions.
To find a dealer near you, visit
www.toyota.com/dealers
For more information on this and other Safety
Recalls, including Frequently Asked Questions,
visit www.toyota.com/recall. Input your full
17-digit Vehicle Identification Number (VIN)
noted above to review information specific to
your vehicle.
If you require further assistance, you may
contact the Toyota Customer Experience Center
at 1-888-270-9371 Monday through Friday,
7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to
4:30 p.m., Central Time.
This notice applies to your vehicle:
VIN ABCDEFGH987654321
What will Toyota do?
Any authorized Toyota dealer will replace the front passenger airbag assembly with an improved one FREE
OF CHARGE.
This is an important Safety Recall.
The remedy will take approximately one hour. However, depending on the dealer’s work schedule, it may be
necessary to make your vehicle available for a longer period of time.
Until this Safety Recall repair is completed, it is recommended that a passenger not occupy the front passenger
seat.
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, you may do so by registering at
www.toyota.com/owners. You will need your full 17-digit Vehicle Identification Number (VIN) to input the
new information.
If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or
without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line
at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
Toyota Motor Sales, USA
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano,TX 75024
(469) 292-4000
IMPORTANTE RETIRO DE SEGURIDAD (Aviso de Remedio)
Ciertos vehículos modelo Corolla de años 2003 a 2008
Ciertos vehículos modelo Matrix de años 2005 a 2008
La bolsa de aire del pasajero podría no inflarse correctamente
No. de retiro de NHTSA 19V-627
Estimado (nombre/apellido del cliente):
Esta notificación se le envía de acuerdo con los requisitos
establecidos en el Acta de Tráfico Nacional y de Seguridad
de Vehículos Motorizados. Toyota ha decidido que
existe un defecto relacionado con la seguridad de los
vehículos motorizados en ciertos vehículos modelo
Corolla de años 2003 a 2008 y ciertos vehículos modelo
Matrix de años 2005 a 2008.
Usted recibió este aviso porque nuestros registros,
basados principalmente en la información de registro y
titularidad estatal, indican que usted es el propietario
actual.
¿Cuál es la condición?
Los vehículos afectados se repararon en un retiro de
seguridad anterior mediante el reemplazo del montaje
o del inflador de las bolsas de aire del pasajero
delantero. Si se activa esta bolsa de aire, existe la
posibilidad de que la bolsa de aire del pasajero se
dañe. Dicho daño podría hacer que la bolsa de aire no
se infle correctamente, y esto podria aumentaría el
riesgo de lesión para el pasajero en caso de colisión.
K0Q Corolla/Matrix
English version on front side
Versión en inglés en el frente
RETIRO DE SEGURIDAD URGENTE
Este es un Retiro de Seguridad importante.
El remedio se efectuará
SIN CARGO para usted.
Este aviso aplica a su vehículo:
VIN ABCDEFGH987654321
¿Qué Debe Hacer Usted?
Por favor, póngase en contacto con cualquier
concesionario Toyota autorizado para concertar
una cita a fin de realizar este remedio lo antes
posible. El remedio requerirá el reemplazo de
ciertas piezas. Le recomendamos que se
comunique con su concesionario para concertar
una cita por adelantado para confirmar la
disponibilidad de las piezas y minimizar los
inconvenientes para usted. Su concesionario
Toyota local responderá con gusto todas sus
preguntas.
Para encontrar su concesionario más cercano, visite
www.toyota.com/dealers
Para más información acerca de este Retiro de
Seguridad y otros, incluidas las preguntas más
frecuentes, visite www.toyota.com/recall. Ingrese
su Número de Identificación del Vehículo (VIN) de
17 dígitos que aparece en la parte superior para
revisar la información específica a su vehículo.
Si necesita más asistencia, puede comunicarse
con el Centro de Experiencia del Cliente de
Toyota, al 1-888-270-9371, de lunes a viernes,
7:00 a.m. a 7:00 p.m., sábados, 7:00 a.m. a
4:30 p.m., Hora Central.
¿Qué hará Toyota?
Cualquier concesionario Toyota autorizado reemplazará el montaje de las bolsas de aire del pasajero delantero
por uno mejorado SIN CARGO para usted.
Este es un Retiro de Seguridad importante.
El remedio tomará aproximadamente una hora. Sin embargo, dependiendo del horario de trabajo del
concesionario, es posible que necesiten su vehículo por más tiempo.
Hasta que se complete esta reparación de este Retiro de Seguridad, no se recomienda que viaje ningún pasajero
en el asiento del pasajero delantero.
¿Qué sucede si usted no es el propietario o usuario de este vehículo?
Si usted es arrendador del vehículo, la Ley Federal exige que toda persona que arriende vehículos y reciba este
aviso de retiro de seguridad envíe una copia del mismo al arrendatario dentro de los diez días.
Si conoce al propietario o usuario actual del vehículo, por favor, reenvíeles esta carta.
Si desea actualizar la información de propiedad de su vehículo o de contacto, puede hacerlo registrándose en
www.toyota.com/owners. Necesitará su Número de Identificación del Vehículo (VIN) de 17 dígitos para ingresar
la nueva información.
Si considera que el concesionario o Toyota no han logrado o no pueden solucionar el defecto dentro de un plazo
razonable o sin costo para usted, puede presentar una queja al Administrador, a la National Highway Traffic Safety
Administration [Administración Nacional de Seguridad Vial en Autopistas], 1200 New Jersey Avenue S.E.,
Washington, D.C. 20590, o llame sin costo a la línea directa de Seguridad Automotor al 1-888-327-4236
(TTY: 1-800-424-9153), o visite https://www.safercar.gov.
Hemos enviado este aviso porque estamos interesados en su constante satisfacción con nuestros productos.
Lamentamos sinceramente cualquier inconveniente que esta condición le haya podido causar.
Gracias por conducir un Toyota.
Atentamente,
Toyota Motor Sales, USA

*******************************************************

SEOCONTENT-END

14 Affected Products

Vehicles

MAKE	MODEL	YEAR

PONTIAC	VIBE	2005-2008
TOYOTA	COROLLA	2003-2008
TOYOTA	COROLLA MATRIX	2005-2008

34 Associated Documents

ISSUED Interim Owner Notification Letter(Part 577)- GM

RIONL-19V627-1506.pdf 151.225KB

Taking too long?

Reload document

Toyota Corolla:	23,195
Toyota Corolla Matrix:	121,679
Pontiac Vibe:	84,586
Total:	229,460

Toyota Corolla:	Approx. 14,000
Toyota Corolla Matrix:	Approx. 121,000
Pontiac Vibe:	Approx. 84,000
Total:	Approx. 219,000

Summary

Remedy

Notes

◄ IMPORTANT UPDATE ►

SAFETY RECALL K0Q (Interim Notice K1Q)- Remedy Notice

Dealer Inventory Procedures

Customer Handling, Parts Ordering, and Remedy Procedures

Warranty Reimbursement Procedures

Campaign Designation / Phase Decoder

SAFETY RECALL K0Q (Interim Notice K1Q)- Remedy Notice

◄ IMPORTANT UPDATE ►

Latest Recalls Documents

Leave a Comment Cancel reply