RECALL 19TA19 – Back Up Camera Display – Brightness and Contrast Settings – 2020 Toyota Supra

September 27, 2019 NHTSA CAMPAIGN NUMBER: 19V684000

No Back-Up Camera Display Image/FMVSS 111

The lack of an image in the back-up camera display increases the risk of a crash.

 

NHTSA Campaign Number: 19V684

Manufacturer BMW of North America, LLC

Components BACK OVER PREVENTION

Potential Number of Units Affected 257,481

 

Summary

BMW of North America, LLC (BMW) is recalling certain 2018 540d, 2018-2020 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 530e, 530e xDrive, X3 sDrive, X3 xDrive, X3 M40i, X3 M, and 2019-2020 X4 xDrive, X4 M40i, X4 M, X7 xDrive, X7 M50i, 740Li, 740Li xDrive, 750Li, 750Li xDrive, 8 Series Convertible and Coupe 840i, 840i xDrive, M850i xDrive, X5 sDrive, X5 xDrive, X5 M50i, X6 xDrive, X6 M50i, 330i, 330i xDrive, M340i, M340i xDrive, Z4 sDrive, Z4 M40i, 740Le xDrive and 745Le xDrive, 2018-2019 640i xDrive Gran Turismo and Rolls-Royce Phantom, 2019 M850i xDrive Gran Coupe and Rolls-Royce Cullinan and 2020 Toyota Supra vehicles.

The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, “Rearview Mirrors.”

 

Remedy

BMW will notify owners, and dealers will update the back-up camera software, free of charge. The recall is expected to begin November 19, 2019. Owners may contact BMW customer service at 1-800-525-7417 or Rolls-Royce at 1-877-877-3735. Toyota owners may contact Toyota customer service at 1-888-270-9371.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall


Original Publication Date: September 27, 2019

 

To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

 

SAFETY (NONCOMPLIANCE) RECALL 19TA19 (Remedy Notice)

Certain 2020 Model Year Supra Vehicles
Back Up Camera Display – Brightness and Contrast Settings

 

Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory
2020 Supra Early March 2019 – Early September 2019 3,500 800

 

Red Stop

STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.

Refer to Dealer Inventory Procedures section for more details.

Red Stop

 

On September 27, 2019 BMW filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of its intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2020 model year Supra vehicles.

 

Condition

This recall involves the FMVSS 111 Section 5.5.6 Default View requirements. Affected vehicles may not fully conform to Section 5.5.6 due to the ability of a vehicle operator to adjust brightness and contrast settings. When brightness is set at/near its lowest adjustment, and contrast is set at/near is highest setting, then at the next backing event, the displayed image may not fully conform to the requirements of Section 5.5.6.  At the next backing event, if a vehicle operator relied on the displayed image with brightness set at/near its lowest adjustment setting, and contrast set at/near its highest adjustment setting, this could increase the risk of a crash or injury to persons who may be behind the vehicle.

 

Remedy

Any authorized Toyota dealer will apply an updated rearview camera software that has a reduced brightness and contrast adjustment range FREE OF CHARGE.

 

Covered Vehicles

There are approximately 3,500 vehicles covered by this Safety (Noncompliance) Recall. Approximately 50 vehicles involved in this Safety (Noncompliance) Recall were distributed to Puerto Rico.

 

Owner Letter Mailing Date

Toyota will notify owners in early November 2019.

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

 

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

Dealer Inventory Procedures

New Vehicles in Dealership Inventory

There are approximately 800 vehicles in new dealer inventory as of September 26, 2019.

Red Stop Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety.  Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory:  It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available.  Toyota provides these flooring reimbursements at 60 day intervals.  Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

 

NOTE:

  • New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
  • Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

           

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

Hold For Inspection

Part Number Description Quantity
00411-140003 Inspection Mirror Hang Tag 25 Per Pack

NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).

 

Pre-Owned Vehicles in Dealer Inventory

To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to [email protected]toyota.com. In the subject line of the email state “Disclosure Form 19TA01” and include the VIN.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Toyota Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Handling and Remedy Procedures

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

 

Technician Training Requirements

The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:

  • Certified Technician any Specialty
  • Expert Technician any Specialty
  • Master Technician
  • Master Diagnostic Technician.

Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

 

Remedy Procedures

Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

 

Repair Quality Confirmation

The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

 

Warranty Reimbursement Procedures

Warranty Reimbursement Procedure

Warranty Reimbursement Procedure

 

Op Code Description Flat Rate Hours
A19001 Apply software update 1.1
  • The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
  • In the rare case the vehicle’s I-level meets or exceeds S18T-19-07-538 already (no software update required), file the OpCode (A19001) anyway.

 

Claim Filing Accuracy and Correction Requests

It is the dealer’s responsibility to file claims correctly for this Safety (Noncompliance) Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

 

Campaign Designation / Phase Decoder

 

Campaign Designation / Phase Decoder
Examples:

19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019

20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020

21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

 

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety (Noncompliance) Recall.

 

Thank you for your cooperation.

TOYOTA MOTOR SALES, U.S.A., INC.


SAFETY (NONCOMPLIANCE) RECALL 19TA19 (Remedy Notice)

Certain 2020 Model Year Supra Vehicles
Back Up Camera Display – Brightness and Contrast Settings

 

Frequently Asked Questions
Original Publication Date: September 27, 2019

 

Q1: What is the condition?
A1:

 

This recall involves the FMVSS 111 Section 5.5.6 Default View requirements. Affected vehicles may not fully conform to Section 5.5.6 due to the ability of a vehicle operator to adjust brightness and contrast settings. When brightness is set at/near its lowest adjustment, and contrast is set at/near is highest setting, then at the next backing event, the displayed image may not fully conform to the requirements of Section 5.5.6.  At the next backing event, if a vehicle operator relied on the displayed image with brightness set at/near its lowest adjustment setting, and contrast set at/near its highest adjustment setting, this could increase the risk of a crash or injury to persons who may be behind the vehicle.

Q1a: What does FMVSS 111 Section 5.5.6 require?

A1a: Federal regulations require that a specified image of the area behind the vehicle be displayed each time the vehicle begins a backing event. The back-up camera system of the Toyota Supra displays this image on the control display located on the dashboard in the vehicle interior.

 

Q2: Are there any warnings that this condition exists?
A2: This condition only may occur if the driver adjusts the image shown by the back-up camera system at/near the lowest brightness setting and at/near the highest contrast setting.  Toyota recommends that drivers adjust the brightness and contrast settings to enable them to clearly see the back-up camera image that is displayed when the vehicle is in reverse.

 

Q3: What is Toyota going to do?
A3: Toyota will send an owner notification by first class mail by early November 2019 advising owners to make an appointment with their authorized Toyota dealer to apply an updated rearview camera software that has a reduced brightness and contrast adjustment range FREE OF CHARGE.
Q4: Which and how many vehicles are covered by this Safety (Noncompliance) Recall?
A4: There are approximately 3,500 vehicles covered by this Safety (Noncompliance) Recall.

Model Name Model Year Production Period
Supra 2020 Early March 2019 – Early September 2019

Q4a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall in the U.S.?

A4a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall.

 

Q5: How long will the repair take?
A5: The repair takes approximately one hour. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

 

Q6: How does Toyota obtain my mailing information?
A6:

 

Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

 

Q7: What if I have additional questions or concerns?
A7:

 

If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

 



51 Affected Products

Vehicles

MAKE MODEL YEAR
BMW 330I 2019-2020
BMW 530E 2018-2020
BMW 530I 2018-2020
BMW 540D 2018
BMW 540I 2018-2020
BMW 640I 2018-2019
BMW 740LE 2019-2020
BMW 740LI 2019-2020
BMW 745LE 2019-2020
BMW 750LI 2019-2020
BMW 840I 2019-2020
BMW M340I 2019-2020
BMW M5 2018-2020
BMW M550I 2018-2020
BMW M850I 2019-2020
BMW X3 2018-2020
BMW X4 2019-2020
BMW X5 2019-2020
BMW X6 2019-2020
BMW X7 2019-2020
BMW Z4 2019-2020
ROLLS-ROYCE CULLINAN 2019
ROLLS-ROYCE PHANTOM 2018-2019
TOYOTA SUPRA 2020

10 Associated Documents

Recall Acknowledgement

RCAK-19V684-1970.pdf 353.015KB

Download (PDF, 345KB)


Manufacturer Notices(to Dealers,etc) – Rolls-Royce 9/24/19

RCMN-19V684-4300.pdf 140.123KB

Download (PDF, 137KB)


Manufacturer Notices(to Dealers,etc) – Toyota 9/27/19

RCMN-19V684-1852.pdf 212.917KB

Download (PDF, 208KB)


Remedy Instructions and TSB

RCRIT-19V684-2328.pdf 342.295KB

Download (PDF, 334KB)


Remedy Instructions and TSB

RCRIT-19V684-2859.pdf 343.143KB

Download (PDF, 335KB)


Manufacturer Notices(to Dealers,etc) – BMW 10/1/19

RCMN-19V684-4648.pdf 16.987KB

Download (PDF, 17KB)


Recall 573 Report – Amendment 1

RCLRPT-19V684-8158.PDF 224.602KB

Download (PDF, 219KB)


Remedy Instructions and TSB

RCRIT-19V684-0112.pdf 3203.44KB

Download (PDF, 3.06MB)


Manufacturer Notices(to Dealers,etc) – 9/20/19

RCMN-19V684-7082.pdf 343.143KB

Download (PDF, 335KB)


Non-Compliance Notice 573 Report

RCLRPT-19V684-3429.PDF 224.715KB

Download (PDF, 219KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V684&docType=RCL



 


 

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Last update on 2019-10-09 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-10-09 / Affiliate links / Images from Amazon Product Advertising API

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