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November 27, 2019 NHTSA CAMPAIGN NUMBER: 19V850000
Headlight failure can reduce the driver’s visibility, increasing the risk of a crash.
NHTSA Campaign Number: 19V850
Manufacturer BMW
of North America, LLC
Components EXTERIOR LIGHTING
Potential Number of Units Affected 245
Summary
BMW of North America, LLC (BMW) is recalling certain 2020 Z4 M40i, Z4 sDrive30i, 330i and 330i xDrive vehicles as well as 2020 Toyota Supra vehicles. The headlight control units may fail causing a loss of one or both of the headlights.
Remedy
BMW will notify owners, and dealers will replace the headlight control units, free of charge. The recall is expected to begin January 17, 2020. Owners may contact BMW customer service at 1-800-525-7417 or Toyota customer service at 1-888-270-9371.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Original Publication Date: February 26, 2020
To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SAFETY RECALL 19TA20 (Remedy Notice)
Certain 2020 Model Year Supra Vehicles
Headlamp(s) May Become Inoperative
NHTSA Recall No. 19V-850
| Model / Years | Production Period | Approximate Total Vehicles | Approximate Stop Sale Dealer Inventory |
| 2020 Supra | Mid-July 2019 – Late August 2019 | 180 | 60 |
 |
STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.Refer to Dealer Inventory Procedures section for more details. | |
On November 27, 2019, BMW filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of its intent to conduct a voluntary Safety Recall on certain 2020 model year Supra vehicles.
Condition
Certain left and/or right headlamp(s) may experience a loss of function. If a loss of function to the left and/or right headlamp occurred, this would affect headlamp illumination and turn-signal function. Driving without a turn signal or with both headlamps disabled could increase the risk of a crash.
Remedy
Any authorized Toyota dealer will replace the affected headlamp control unit FREE OF CHARGE.
BEFORE YOU SCHEDULE CUSTOMERS, OR INITIATE REPAIRS, READ BELOW
THE REMEDY WILL REQUIRE CALIBRATION OF THE MILLIMETER WAVE RADAR SENSOR BECAUSE THAT PART IS REMOVED DURING THE REPAIR. DEALERSHIPS DO NOT HAVE THE TOOLS REQUIRED TO CALIBRATE THE MILLIMETER WAVE RADAR SENSOR AS OUTLINED IN THE TECHNICAL INSTRUCTIONS ON TIS.
YOU MUST REQUEST A TOOL TO BE LOANED TO YOUR DEALERSHIP FROM YOUR REGION OFFICE.
NATIONWIDE SUPPLY OF THESE TOOLS IS VERY LIMITED.
BEFORE SCHEDULING ANY CUSTOMERS, OR INITIATING ANY REPAIRS, PLEASE ENSURE THAT YOU HAVE SECURED A TOOL FOR THE TIME REQUIRED FOR THE CUSTOMER’S APPOINTMENT.
CONTACT YOUR FIELD TECHNICAL SPECIALIST FOR DETAILS ON OBTAINING THESE REQUIRED TOOLS.
Covered Vehicles
There are approximately 180 vehicles covered by this Safety Recall. Also, there were no vehicles distributed to Puerto Rico covered by this Safety Recall.
Check Each VIN in TIS to Determine which Headlamp Control Unit (Driver, Passenger, or Both) to Replace Replacement of the DRIVER SIDE, PASSENGER SIDE, or BOTH Light Control ECU(s) will be required based upon each vehicle’s production records. Only perform the replacement(s) that is specified for each specific VIN using the process detailed below.
- Using Vehicle Inquiry in TIS or Service Lane, search the VIN number to locate the campaign information for each vehicle.
- Review the MEMO: field to determine which Light Control ECU(s) will require replacement.
| Replacement Location: | Vehicle Inquiry Display |
| DRIVER
| |
| PASSENGER
| |
| BOTH
|
Owner Letter Mailing Date
Toyota sent an Interim Owner Notification Letter to owners in late January 2020. Toyota will begin to notify owners about the remedy in March 2020. A sample of the interim and remedy owner notification letters are attached for your reference.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
Dealer Inventory Procedures
New Vehicles in Dealership Inventory
There are approximately 60 vehicles in new dealer inventory as of November 27, 2019.
| Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Toyota |
| Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. | |
NOTE:
- New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
- Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The
Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
| Part Number | Description | Quantity |
| 00411-140003 | Inspection Mirror Hang Tag | 25 Per Pack |
NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).
Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Pre-Owned Vehicles in Dealer Inventory
To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form 19TA20/19TB20” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Parts Ordering Process – Non SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details.
| Part Number | Description | Quantity |
| 85967-WAA01 | Computer, Light Control | 1pc for units with only one headlamp affected.
2pcs for vehicles with both headlamps affected.
Check TIS to determine which headlamp is affected for a VIN |
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:
- Expert Technician (any specialty) + TIN519B Instructor led course
- Master Technician (any specialty) + TIN519B Instructor led course
- Master Diagnostic Technician + TIN519B Instructor led course
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.
Special Service Tool
The remedy will require calibration of the millimeter save radar sensor because that part is removed during the repair. Dealerships do not have this the tools required to calibrate the millimeter wave radar sensor as outlined in the Technical Instructions on TIS. You must request a tool to be loaned to your dealership from your region office. Nationwide supply of these tools is very limited. Before scheduling any customers, or initiating any repairs, please ensure that you have secured a tool for the time required for the customer’s appoint. Contact your field technical specialist for details on obtaining these required tools.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
Parts Recovery Procedures
All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes.
To help minimize dealer storage challenges, Toyota recommends that dealers:
- File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota.
- Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.
Refer to Warranty Policies 9.3 and 9.6 for additional details.
Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
| Op Code | Description | Flat Rate Hours |
| TA2001 | Replace headlight ECU one side, calibrate millimeter wave radar sensor | 4.7 |
| TA2002 | Replace headlight ECU both sides, calibrate millimeter wave radar sensor | 5.1 |
- The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
- A loaner vehicle or alternative transportation through the Toyota Rent-A-Car (TRAC) can be claimed up to a maximum of 90 days at a maximum rate of $35.00 per day as a sublet type “RT” under any of the Op Codes above.
- For rentals that exceed the maximum number of allowable days and/or dollars per day, refer to the Toyota Transportation Assistance Policy (TTAP) for DSPM authorization requirements.
- Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Campaign Designation / Phase Decoder
 |
| Examples:
19TA01 = Launched in 2019, Toyota 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 |
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
SAFETY RECALL 19TA20 (Remedy Notice)
Certain 2020 Model Year Supra Vehicles
Headlamp(s) May Become Inoperative
NHTSARecall No. 19V-850
Frequently Asked Questions
Original Publication Date: February 26, 2020
| Q1: | What is the condition? | ||||||||||
| A1: | Certain left and/or right headlamp(s) may experience a loss of function. If a loss of function to the left and/or right headlamp occurred, this would affect headlamp illumination and turn-signal function. Driving without a turn signal or with both headlamps disabled could increase the risk of a crash.
| ||||||||||
| Q2: | Are there any warnings prior to the occurrence of this condition? | ||||||||||
| A2: | No. However, if you notice that the illumination of a headlamp is affected, or that your turn signal is not working properly, your vehicle may be experiencing this condition. A message will be displayed in the instrument cluster and you may notice a faster clicking sound than is typically heard when engaging the turn signal.
| ||||||||||
| Q3: | What is Toyota going to do? | ||||||||||
| A3: | Toyota will send an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to have the affected headlamp control unit replaced FREE OF CHARGE.
| ||||||||||
| Q4: | Which and how many vehicles are covered by this Safety Recall? | ||||||||||
| A4: | There are approximately 180 vehicles covered by this Safety Recall.
| ||||||||||
| Q5: | How long will the repair take? | ||||||||||
| A5: | The repair will take approximately 5 hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time. You may be provided with a loaner vehicle for the time your vehicle is undergoing repair.
| ||||||||||
| Q6: | How does Toyota obtain my mailing information? | ||||||||||
| A6:
| Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
| ||||||||||
| Q7: | What if I have additional questions or concerns? | ||||||||||
| A7: | If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
|
URGENT SAFETY RECALL
This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you.
This notice applies to your vehicle:
VIN ABCDEFGH987654321
IMPORTANT SAFETY RECALL (Remedy Notice)
Certain 2020 Model Year Supra Vehicles
Headlamp(s) May Become Inoperative
NHTSA Recall No. 19V-850
Dear <FirstName/LastName>:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BMW, who makes the current generation Supra for Toyota, has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 model year Supra vehicles.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.
What is the condition?
Certain left and/or right headlamp(s)* may experience a loss of function. If a loss of function to the left and/or right headlamp occurred, this would affect headlamp illumination and turn-signal function. Driving without a turn signal or with both headlamps disabled could increase the risk of a crash.
*Note that in your specific vehicle, both the passenger side and driver side headlamp are affected.
What Should You Do?
Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible.
The remedy will require parts replacement. We recommend you contact your dealer to schedule an appointment in advance to confirm parts availability and minimize your inconvenience.
Your local Toyota dealer will be more than happy to answer any of your questions.
To find a dealer near you, visit www.toyota.com/dealers
For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.
If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to 4:30 p.m., Central Time.
Spanish translation on back side
Traducción en español en el lado inverso
19TA20 Passenger & Driver
What will Toyota do?
Any authorized Toyota dealer will replace the driver side and passenger side headlamp control units FREE OF CHARGE.
This is an important Safety Recall
The remedy will take approximately five hours. However, depending upon the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period.
If you notice that the illumination of a headlamp is affected, or that your turn signal is not working properly, your vehicle may be experiencing this condition. A message will be displayed in the instrument cluster and you may notice a faster clicking sound than is typically heard when engaging the turn signal.
If you think your vehicle is experiencing any of the conditions described above, visit your local authorized Toyota dealer. Toyota suggests driving your vehicle to the dealer with care during daylight hours because the headlamps and turn signals may not be operating.
Example of Message Displayed by the Instrument Cluster
Note: This example depicts the message that is displayed if the left headlamp is affected by the condition. The actual message displayed by your vehicle may be different depending upon which headlamp(s) is/are affected.
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, you may do so by registering at www.toyota.com/owners. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
Toyota Motor Sales, USA
RETIRO DE SEGURIDAD URGENTE
Este es un Retiro de Seguridad importante.
El remedio se efectuará SIN CARGO para usted.
Este aviso aplica a su vehículo:
VIN ABCDEFGH987654321
CAMPAÑA DE SEGURIDAD IMPORTANTE (Aviso de Remedio)
Ciertos vehículos modelo Supra de año 2020
La luz o luces principales pueden dejar de funcionar
Campaña de seguridad de NHTSA No. 19V-850
Estimado (nombre/apellido del cliente):
Esta notificación se le envía de acuerdo con los requisitos establecidos en el Acta de Tráfico Nacional y de Seguridad de Vehículos Motorizados. BMW, quien produce la generación actual de Supra para Toyota, ha decidido que existe un defecto relacionado con la seguridad de los vehículos motorizados, en ciertos vehículos modelo Supra de año 2020.
Usted recibió esta notificación porque nuestros registros, que se basan principalmente en los datos del estado de registro y de título, indican que usted es el propietario actual.
¿Cuál es la condición?
Ciertas luces principales* izquierdas y/o derechas pueden experimentar la pérdida de la función. Si ocurre una pérdida de la función en la luz principal izquierda y/o derecha, esto afectaría la iluminación de las luces principales y la función de las señales de dirección. Conducir sin una señal de dirección o con las dos luces principales inhabilitadas podría aumentar el riesgo de una colisión.
*Tome en cuenta que, en su vehículo específico, están afectadas las luces principales tanto del lado del pasajero como del lado del conductor.
¿Qué Debe Hacer?
Comuníquese con cualquier concesionario Toyota autorizado para programar una cita para que realicen el remedio tan pronto como sea posible.
El remedio va a requerir reemplazo de piezas. Le recomendamos que se comunique con su concesionario para programar una cita con anticipación para confirmar la disponibilidad de las piezas y reducir al mínimo sus inconvenientes.
Su concesionario Toyota local responderá con gusto todas sus preguntas.
Para encontrar un concesionario cerca de usted, visite www.toyota.com/dealers
Para más información acerca de este Retiro de Seguridad y otros, incluidas las preguntas más frecuentes, visite www.toyota.com/recall. Ingrese su Número de Identificación del Vehículo (VIN) de 17 dígitos que aparece en la parte superior para revisar la información específica a su vehículo.
Si necesita más asistencia, puede comunicarse con el Centro de Experiencia del Cliente de Toyota, al 1-888-270-9371, de lunes a viernes, 7:00 a.m. a 7:00 p.m., sábados, 7:00 a.m. a 4:30 p.m., Hora Central.
English version on front side
Versión en inglés en el frente
19TA20 Passenger & Driver
¿Qué hará Toyota?
Cualquier concesionario Toyota autorizado reemplazará las unidades de control de las luces principales del lado del conductor y del lado del pasajero SIN CARGO para usted.
Este es un Retiro de Seguridad importante
El remedio tardará aproximadamente cinco horas. Sin embargo, dependiendo de la programación de trabajo del concesionario, tal vez sea necesario tener disponible su vehículo por más tiempo.
Si observa que la iluminación de una luz principal está afectada o que su señal de dirección no funciona adecuadamente, es posible que su vehículo esté experimentando esta condición. Aparecerá un mensaje en el conjunto de instrumentos y podría percibir un sonido de clic más rápido de lo que se escucha usualmente al activar la señal de dirección.
Si cree que su vehículo experimenta alguno de los problemas descritos anteriormente, visite su concesionario Toyota autorizado local. Toyota sugiere que conduzca con cuidado su vehículo al concesionario en horario de día, ya que es posible que las luces principales y las señales de dirección no funcionen.
Ejemplo de mensaje mostrado en el conjunto de instrumentos
Nota: Este ejemplo describe el mensaje que se muestra si el problema afecta la luz principal izquierda. El mensaje real mostrado por su vehículo puede ser diferente, dependiendo de las luces principales que estén afectadas.
¿Qué pasa si usted no es el propietario o el operador de este vehículo?
Si usted es arrendador del vehículo, la Ley Federal exige que toda persona que arrienda vehículos y reciba este aviso de retiro de seguridad envíe una copia de este al arrendatario dentro de los diez días.
Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta.
Si desea actualizar la información de propiedad de su vehículo o de contacto, lo puede hacer registrándose en www.toyota.com/owners. Necesitará el número de identificación del vehículo (VIN) completo de 17 dígitos para ingresar la nueva información.
Si considera que el concesionario o Toyota no han logrado o no pueden solucionar el defecto dentro de un plazo razonable o sin cargo para usted, puede presentar una queja al Administrador, a la National Highway Traffic Safety Administration [Administración Nacional de Seguridad Vial en Autopistas], 1200 New Jersey Avenue S.E., Washington, D.C. 20590, o llame sin costo a la línea directa de Seguridad Automotor al 1-888-327-4236 (TTY: 1-800-424-9153), o visite https://www.safercar.gov.
Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos.
Lamentamos sinceramente cualquier inconveniente que este problema le pueda haber ocasionado. Gracias por conducir un Toyota.
Atentamente,
Toyota Motor Sales, USA
INTERIM NOTICE
We are currently preparing the remedy. We will notify you again when the remedy is available.
This notice applies to your vehicle:
VIN ABCDEFGH987654321
IMPORTANT SAFETY RECALL (Interim Notice)
Certain 2020 Model Year Supra Vehicles
Headlamp(s) May Become Inoperative
NHTSA Recall No. 19V-850
Dear <FirstName/LastName>:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BMW, who makes the current generation Supra for Toyota, has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 model year Supra vehicles.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.
What is the condition?
Certain left and/or right headlamp(s)* may experience a loss of function. If a loss of function to the left and/or right headlamp occurred, this would affect headlamp illumination and turn-signal function. Driving without a turn signal or with both headlamps disabled could increase the risk of a crash.
*Note that in your specific vehicle, both the passenger side and driver side headlamp are affected.
What Should You Do?
We appreciate your patience while we prepare the remedy. We will notify you again when the remedy is available.
Your local Toyota dealer will be more than happy to answer any of your questions.
To find a dealer near you, visit www.toyota.com/dealers
For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.
If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to 4:30 p.m., Central Time.
Spanish translation on back side
Traducción en español en el lado inverso
19TB20 Passenger & Driver
What will Toyota do?
Toyota is currently preparing the remedy. The remedy, when available, will involve replacing the passenger side and driver side headlamp control units FREE OF CHARGE.
If you notice that the illumination of a headlamp is affected, or that your turn signal is not working properly, your vehicle may be experiencing this condition. A message will be displayed in the instrument cluster and you may notice a faster clicking sound than is typically heard when engaging the turn signal.
If you think your vehicle is experiencing any of the conditions described above, visit your local authorized Toyota dealer. Toyota suggests driving your vehicle to the dealer with care during daylight hours because the headlamps and turn signals may not be operating.
Example of Message Displayed by the Instrument Cluster
Note: This example depicts the message that is displayed if the left headlamp is affected by the condition. The actual message displayed by your vehicle may be different depending upon which headlamp(s) is/are affected.
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, you may do so by registering at www.toyota.com/owners. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
Toyota Motor Sales, USA
AVISO PROVISIONAL
Actualmente estamos preparándonos para el remedio. Nosotros le notificaremos de nuevo cuando el remedio esté disponible.
Este aviso aplica a su vehículo:
VIN ABCDEFGH987654321
IMPORTANTE RETIRO DE SEGURIDAD (Aviso Provisional)
Ciertos vehículos modelo Supra de año 2020
La luz o luces principales pueden dejar de funcionar
Campaña de seguridad de NHTSA No. 19V-850
Estimado (nombre/apellido del cliente):
Esta notificación se le envía de acuerdo con los requisitos establecidos en el Acta de Tráfico Nacional y de Seguridad de Vehículos Motorizados. BMW, quien produce la generación actual de Supra para Toyota, ha decidido que existe un defecto relacionado con la seguridad de los vehículos motorizados, en ciertos vehículos modelo Supra de año 2020.
Usted recibió esta notificación porque nuestros registros, que se basan principalmente en los datos del estado de registro y de título, indican que usted es el propietario actual.
¿Cuál es la condición?
Ciertas luces principales* izquierdas y/o derechas pueden experimentar la pérdida de la función. Si ocurre una pérdida de la función en la luz principal izquierda y/o derecha, esto afectaría la iluminación de las luces principales y la función de las señales de dirección. Conducir sin una señal de dirección o con las dos luces principales inhabilitadas podría aumentar el riesgo de una colisión.
*Tome en cuenta que, en su vehículo específico, están afectadas las luces principales tanto del lado del pasajero como del lado del conductor.
¿Qué Debe Hacer Usted?
Agradecemos su paciencia mientras estamos preparando el remedio. Le enviaremos un nuevo aviso cuando el remedio esté disponible.
Su concesionario Toyota local responderá con gusto todas sus preguntas.
Para encontrar un concesionario cerca de usted, visite www.toyota.com/dealers.
Para más información acerca de este Retiro de Seguridad y otros, incluidas las preguntas más frecuentes, visite www.toyota.com/recall. Ingrese su Número de Identificación del Vehículo (VIN) de 17 dígitos que aparece en la parte superior para revisar la información específica a su vehículo.
Si necesita más asistencia, puede comunicarse con el Centro de Experiencia del Cliente de Toyota, al 1-888-270-9371, de lunes a viernes, 7:00 a.m. a 7:00 p.m., sábados, 7:00 a.m. a 4:30 p.m., Hora Central.
English version on front side
Versión en inglés en el frente
19TB20 Passenger & Driver
¿Qué hará Toyota?
Toyota actualmente está preparando el remedio. El remedio, cuando esté disponible, involucrará el reemplazó de las unidades de control de las luces principales del lado del conductor y del lado del pasajero SIN CARGO para usted.
Si observa que la iluminación de una luz principal está afectada o que su señal de dirección no funciona adecuadamente, es posible que su vehículo esté experimentando esta condición. Aparecerá un mensaje en el conjunto de instrumentos y podría percibir un sonido de clic más rápido de lo que se escucha usualmente al activar la señal de dirección.
Si cree que su vehículo experimenta alguno de los problemas descritos anteriormente, visite su concesionario Toyota autorizado local. Toyota sugiere que conduzca con cuidado su vehículo al concesionario en horario de día, ya que es posible que las luces principales y las señales de dirección no funcionen.
Ejemplo de mensaje mostrado en el conjunto de instrumentos
Nota: Este ejemplo describe el mensaje que se muestra si el problema afecta la luz principal izquierda. El mensaje real mostrado por su vehículo puede ser diferente, dependiendo de las luces principales que estén afectadas.
¿Qué pasa si usted no es el propietario o el operador de este vehículo?
Si usted es arrendador del vehículo, la Ley Federal exige que toda persona que arrienda vehículos y reciba este aviso de retiro de seguridad envíe una copia de este al arrendatario dentro de los diez días.
Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta.
Si desea actualizar la información de propiedad de su vehículo o de contacto, lo puede hacer registrándose en www.toyota.com/owners. Necesitará el número de identificación del vehículo (VIN) completo de 17 dígitos para ingresar la nueva información.
Si considera que el concesionario o Toyota no han logrado o no pueden solucionar el defecto dentro de un plazo razonable o sin cargo para usted, puede presentar una queja al Administrador, a la National Highway Traffic Safety Administration [Administración Nacional de Seguridad Vial en Autopistas], 1200 New Jersey Avenue S.E., Washington, D.C. 20590, o llame sin costo a la línea directa de Seguridad Automotor al 1-888-327-4236 (TTY: 1-800-424-9153), o visite https://www.safercar.gov.
Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos.
Lamentamos sinceramente cualquier inconveniente que este problema le pueda haber ocasionado. Gracias por conducir un Toyota.
Atentamente,
Toyota Motor Sales, USA
Original Publication Date: November 27, 2019
To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SAFETY RECALL 19TA20 (Interim Notice 19TB20)
Certain 2020 Model Year Supra Vehicles
Headlamp(s) May Become Inoperative
| Model / Years | Production Period | Approximate Total Vehicles | Approximate Stop Sale Dealer Inventory |
|---|---|---|---|
| 2020 Supra | Mid-July 2019 – Late August 2019 | 180 | 60 |
|
STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.Refer to Dealer Inventory Procedures section for more details. | |
On November 27, 2019, BMW filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of its intent to conduct a voluntary Safety Recall on certain 2020 model year Supra vehicles.
Condition
Certain left and/or right headlamp(s) may experience a loss of function. If a loss of function to the left and/or right headlamp occurred, this would affect headlamp illumination and turn-signal function. Driving without a turn signal or with both headlamps disabled could increase the risk of a crash.
Remedy
Toyota is currently preparing the remedy. The remedy, when available, will involve replacing the affected headlamp control unit FREE OF CHARGE.
Covered Vehicles
There are approximately 180 vehicles covered by this Safety Recall. Also, there were no vehicles distributed to Puerto Rico covered by this Safety Recall.
Owner Letter Mailing Date
Toyota will notify owners by late January 2020.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS.
Dealer Inventory Procedures
New Vehicles in Dealership Inventory
There are approximately 60 vehicles in new dealer inventory as of November 27, 2019.
| Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Toyota |
| Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. | |
NOTE:
- New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
- Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
| Part Number | Description | Quantity |
| 00411-140003 | Inspection Mirror Hang Tag | 25 Per Pack |
NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).
Pre-Owned Vehicles in Dealer Inventory
Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Toyota.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email, state “Disclosure Form 19TA20” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/ ). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Customer Handling
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications.
Please do not provide this number to customers. Please provide this contact only to media.
Campaign Designation / Phase Decoder
|
| Examples:
19TA01 = Launched in 2019, Toyota |
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
SAFETY RECALL 19TA20 (Interim Notice 19TB20)
Certain 2020 Model Year Supra Vehicles
Headlamp(s) May Become Inoperative
Frequently Asked Questions
Original Publication Date: November 27, 2019
| Q1: | What is the condition? | ||||||||||
| A1: | Certain left and/or right headlamp(s) may experience a loss of function. If a loss of function to the left and/or right headlamp occurred, this would affect headlamp illumination and turn-signal function. If a loss of function to the left and/or right headlamps occurred, this would affect headlamp illumination and turn signal function. Driving without a turn signal or with both headlamps disabled could increase the risk of a crash.
| ||||||||||
| Q2: | Are there any warnings prior to the occurrence of this condition? | ||||||||||
| A2: | No. However, if you notice that the illumination of a headlamp is affected, or that your turn signal is not working properly, your vehicle may be experiencing this condition. A message will be displayed in the instrument cluster and you may notice a faster clicking sound than is typically heard when engaging the turn signal.
| ||||||||||
| Q3: | What is Toyota going to do? | ||||||||||
| A3: | Toyota is currently preparing the remedy. When the remedy is available, Toyota will send an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to have the affected headlamp control unit replaced FREE OF CHARGE.
| ||||||||||
| Q4: | Which and how many vehicles are covered by this Safety Recall? | ||||||||||
| A4: | There are approximately 180 vehicles covered by this Safety Recall.
| ||||||||||
| Q5: | What if I have additional questions or concerns? | ||||||||||
| A5: | If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. |
SEOCONTENT-START
TECHNICAL INSTRUCTIONS
FOR
SAFETY RECALL 19TA20
HEADLAMP(S) MAY BECOME INOPERATIVE
CERTAIN 2020 SUPRA
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to currently hold at least one of the following certification levels:
• Expert Technician (any specialty) + TIN519B Instructor led course
• Master Technician (any specialty) + TIN519B Instructor led course
• Master Diagnostic Technician + TIN519B Instructor led course
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this recall repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
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◄ STOP ►
BEFORE YOU SCHEDULE CUSTOMERS OR INITIATE REPAIRS,
READ BELOW:
THE REMEDY WILL REQUIRE CALIBRATION OF THE MILLIMETER WAVE RADAR SENSOR BECAUSE THAT PART IS REMOVED DURING THE REPAIR. DEALERSHIPS DO NOT HAVE THE TOOLS REQUIRED TO CALIBRATE THE MILLIMETER WAVE RADAR SENSOR AS OUTLINED IN THE TECHNICAL INSTRUCTIONS ON TIS.
YOU MUST REQUEST A TOOL TO BE LOANED TO YOUR DEALERSHIP FROM YOUR REGION OFFICE. NATIONWIDE SUPPLY OF THESE TOOLS IS VERY LIMITED.
BEFORE SCHEDULING ANY CUSTOMERS, OR INITIATING ANY REPAIRS, PLEASE ENSURE THAT YOU HAVE SECURED A TOOL FOR THE TIME REQUIRED FOR THE CUSTOMER’S APPOINTMENT.
CONTACT YOUR FIELD TECHNICAL SPECIALIST FOR DETAILS ON OBTAINING THESE REQUIRED TOOLS.
3
I. OPERATION FLOW CHART
Verify Vehicle Eligibility
1. Confirm vehicle VIN matches
the RO.
2. Check Vehicle Inquiry System for
Campaign eligibility.
No further action required.
Not
Covered
Covered
Adjust Millimeter Wave Radar Sensor
Campaign complete.
Return the vehicle to the customer.
Check TIS to determine which Light Control
ECU(s) need to be replaced
Remove front bumper and headlight(s)
Install a NEW Light Control ECU(s)
Reinstall headlight(s) and front bumper
Register NEW Light Control ECU(s)
Adjust Headlamp Aim
4
II. IDENTIFICATION OF AFFECTED VEHICLES
1. CHECK VEHICLE FOR CAMPAIGN ELIGIBILITY
a. Compare the vehicles VIN to the VIN listed on the Repair Order to ensure they match.
b. Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Campaign, and that it has not already been completed.
Note: TMNA warranty will not reimburse dealers for repairs completed on vehicles that are not affected or were previously completed, even by another dealer.
III. PREPARATION
A. PARTS
Part Number
Part Description
Quantity
85967-WAA01
Computer, Light Control
Check TIS to determine if 1 or 2 is required
B. TOOLS & EQUIPMENT
• Techstream with ISTA
• Standard Hand Tools
• Torque Wrench
SST – These Special Service Tools required for this repair: Part Number Tool Name Quantity
09800-WA300
Rail
1 (Dealer supplied)
09800-WA150
MWRS Calibration Kit*
Contact FTS for availability
*The set above includes the following tools:
Most dealerships DO NOT have the MWRS Calibration Kit required for this activity. Please contact your Regional Field Technical Specialist for directions on obtaining this required tool.
During the initial launch of this campaign, these required tools will not be available in the Supra Loaner Tools program. They must be sourced from your Regional Field Technical Specialist.
5
IV. BACKGROUND
Certain left and/or right headlamp(s) may experience a loss of function. If a loss of function to the left and/or right headlamp occurred, this would affect headlamp illumination and turn-signal function. Driving without a turn signal or with both headlamps disabled could increase the risk of a crash.
1: Attachment Screws
2: Light Control ECU on back side of headlamp.
6
V. COMPONENTS
7
8
VI. DETERMINE LIGHT CONTROL ECU(S) TO REPLACE
Replacement of the DRIVER SIDE, PASSENGER SIDE, or BOTH Light Control ECU(s) will be required based upon each vehicle’s production records. Only perform the replacement(s) that is specified for each specific VIN using the process detailed below.
a. Using Vehicle Inquiry in TIS or Service Lane, search the VIN number to locate the campaign information for each vehicle.
b. Review the MEMO: field to determine which Light Control ECU(s) will require replacement.
Replacement
Location:
Vehicle Inquiry Display
DRIVER
PASSENGER
BOTH
Passenger Side Driver Side
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VII. REMOVE LIGHT CONTROL ECU(S)
1. REMOVE FRONT BUMPER
a. Follow the Repair Manual procedure to remove the front bumper assembly:
EXTERIOR PANELS / TRIM: FRONT BUMPER: REMOVAL; 2020 MY Supra (RM100000001JCMK)
CRITICAL INFORMATION
Shims may be installed at any of 6 bolt locations on the front bumper assembly to properly position the front bumper cover. It will be necessary to inspect and record where and how many shims are installed, and restore them to the original state during front bumper assembly.
a. Loosen the 6 bolts, but do not remove them.
b. Raise the end of the front bumper and inspect where and how many shims are installed between the front bumper and front crossmember.
c. Record the inspection result in the table below.
DO NOT perform the inspection after removing the bolts as it could be impossible to identify the location and number of shims. Be sure to perform the inspection when bolts are loosened.
Position
A
B
C
D
E
F
Number of shims
CRITICAL INFORMATION
There is a hook-&-loop type fastener bar that may remain attached to the bumper cover upon removal.
a. Confirm that each (Driver and Passenger) fastener bar is installed correctly onto the locating pin of each headlamp.
Since the bar has locating pins, the bumper cover cannot be installed if the fastener bar is attached to the bumper cover.
Fastener Bar
Locating Pin
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2. REMOVE HEADLIGHT ASSEMBLY(s)
a. Follow the Repair Manual procedure to remove the effected headlight(s) as determined in Section VI:
LIGHTING (EXT): HEADLIGHT ASSEMBLY: REMOVAL; 2020 MY Supra (RM100000001JCK4)
3. REMOVE LIGHT CONTROL ECU(s)
a. Follow the Repair Manual procedure to remove the Light Control ECU from the headlight assembly. Be sure to remove only the ECU’s (Driver, Passenger, or Both) identified when searching the VIN on Service Lane or Vehicle Inquiry.
LIGHTING (EXT): HEADLIGHT ECU: REMOVAL; 2020 MY Supra (RM100000001JCL7)
VIII. INSTALL NEW LIGHT CONTROL ECU
1. INSTALL NEW LIGHT CONTROL ECU
a. Follow the Repair Manual procedure to install the NEW Light Control ECU(s) into the headlight(s) assembly.
LIGHTING (EXT): HEADLIGHT ECU: INSTALLATION; 2020 MY Supra (RM100000001JCL8)
IX. INSTALL FRONT BUMPER
1. INSTALL HEADLIGHT ASSEMBLY
a. Follow the Repair Manual procedure to install headlight assembly.
LIGHTING (EXT): HEADLIGHT ASSEMBLY: INSTALLATION; 2020 MY Supra (RM100000001JCK7)
2. INSTALL FRONT BUMPER
a. Follow the Repair Manual procedure to install the front bumper assembly:
EXTERIOR PANELS / TRIM: FRONT BUMPER: INSTALLATION; 2020 MY Supra (RM100000001JCMN)
Note: The procedures detailed in the Repair Manual for Headlamp Assembly Adjustment can be skipped at this time. The Headlamp Assembly will by adjusted in later steps after the Headlamp Control ECU has been registered.
CRITICAL INFORMATION
Shims may be installed at each of 6 bolts on the front bumper assembly. If there are any shims, record where and how many shims are installed, and restore them to the original state when reinstalling the front bumper assembly.
a. After temporarily installing the front bumper, insert the shims according to the positions and number recorded.
Visually confirm that the installation hole on the front bumper and the hole of the shim are aligned. If you push in the shim too much when installing, it may fall off. If you drop a shim, you have to remove the front bumper to pick it up.
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X. REGISTER LIGHT CONTROL ECU
ISTA 4.21.25.19465 or newer is required for the following procedures. Be sure you have the most current version of ISTA that is published on TIS.
1. TRANSPORTATION MODE
a. Transportation Mode must be OFF. If the vehicle has not had the Pre-Delivery Service completed, the Transportation Mode may still be ON. Refer to the following TSB for details.
T-SB-0081-19 Navigation Map Activation and Transport Mode Deletion During PDS
2. REGISTER LIGHT CONTROL ECU
a. Follow each of the steps detailed below to register the NEW Light Control ECU(s).
Select:
1. Operations
2. New
3. Read Out Vehicle Data
4. Complete Identification
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Select:
1. Highlight VIN
2. Set up Connection
Select:
1. Vehicle Information
2. Control Unit Tree
3. BDC icon
4. Call Up ECU Functions
13
Select:
1. Component Triggering
2. Reset Control Unit
3. Trigger component
Select:
1. Confirm Status changes to “Control unit reset was carried out”
2. Select Close
14
Select:
1. Vehicle Management
2. Control Unit Replacement
3. After Replacement
4. FLEL if the Drivers Side module was replaced
and/or
FLER if the Passenger Side module was replaced
5. Display Measures Plan
Note: If the Power Economy Mode is set, try cycling the diagnosis mode (PAD) and operate multiple electrical components inside the car repeatedly to “wake” the up the system. If this does not work, it may be necessary to disconnect and reconnect ISTA to the vehicle.
PAD mode = press start-stop switch 3 times within 0.8 seconds to enter Diagnostics (PAD) mode
15
Select:
1. Service plan
2. Programming plan
3. Measures Plan
4. Install FLEL and/or FLER
5. Calculate Measures Plan
Select:
1. Execute measures plan
16
Select:
1. Continue
Allow the software update to complete.
XI. CLEARING DTC (if present)
If the Malfunction Indicator on the dash is illuminated, perform the following steps:
17
Select:
1. Vehicle Management
2. Troubleshooting
3. Fault Memory
4. Calculate test plan
Select:
1. Service Plan
2. Test Plan
3. LED headlight (all versions)
4. Display
18
Select:
1. Procedure
2. Fault Code
3. Continue
Select:
1. Continue
19
Select:
1. Continue
Select:
1. Continue
20
Select:
1. Close ABL Module
Select:
1. Vehicle management
2. Troubleshooting
3. Fault Memory
4. Delete Fault Memory
• Confirm that the headlight is operational
• Confirm all warning messages are OFF
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XII. ADJUST HEADLAMP AIM
HINT: The procedure of the aiming adjustment shown in the repair manual is to be revised in March 2020. Until then, use the following procedure.
DO NOT perform headlight adjustment immediately after lowering the vehicle on the vehicle hoist. In this case, move the vehicle for approx. 15 m on its own wheels before headlight adjustment.
HINT: Description is for left component only. Procedure on the right side is identical.
1. PREPARE VEHICLE FOR HEADLIGHT AIM ADJUSTMENT
a. Vehicle parked on level ground.
b. Check correct adjustment of headlights in relation to engine compartment lid (gap dimensions).
Vehicle Exterior>DOOR / HATCH>HOOD>ON-VEHICLE INSPECTION; 2020 MY Supra (RM100000001JCST)
c. Check tire pressure and correct if necessary.
d. Apply load equivalent to one person on driver’s seat (68 kg, 150 lb).
e. Vehicle with full fuel tank or appropriate additional weight in luggage compartment.
2. PREPARE FOR HEADLIGHT AIMING (Using a headlight aim test machine)
a. Adjust the headlight aim in accordance with the headlight aim test machine instructions.
*a
90°
*b
7.62 m or 3 m (25 ft. or 9.84 ft.)
3. PREPARE VEHICLE FOR HEADLIGHT AIM ADJUSTMENT
a. Prepare the vehicle:
Place the vehicle in a location that is dark enough to clearly observe the cutoff line. The cutoff line is a distinct line, below which light from the headlights can be observed and above which it cannot.
Place the vehicle at a 90° angle to the wall.
22
*a
Center Mark
Create a 7.62 m (25 ft.) distance between the vehicle (center marks of the headlight) and the wall.
Make sure that the vehicle is on a level surface.
Bounce the vehicle up and down to settle the suspension.
A distance of 7.62 m (25 ft.) between the vehicle (center marks of the low beam) and the wall is necessary for proper aim adjustment. If unavailable, secure a distance of exactly 3 m (9.84 ft.) for the check and adjustment. (The target zone will change with the distance, so follow the instructions in the illustration).
b. Prepare a open wall area or piece of thick white paper approximately 2 m (6.56 ft.) (height) x 4 m (13.1 ft.) (width) to use as a screen.
c. Draw a vertical line down the center of the screen (V line).
d. Set the screen as shown in the illustration.
23
HINT:
Stand the screen perpendicular to the ground.
Align the V line on the screen with the center of the vehicle.
*a
V LH Line
*b
V Line
*c
V RH Line
*d
H Line
*e
Ground
e. Draw base lines (H, V LH, and V RH lines) on the screen as shown in the illustration.
*a
Center Mark
HINT:
Mark the headlight assembly center marks on the screen. If the center mark cannot be observed on the headlight, use the center of the headlight LED unit as the center mark.
f. H Line (Headlight height):
Draw a horizontal line across the screen so that it passes through the center marks. The H line should be at the same height as the headlight center marks.
g. V LH Line and V RH Line (Center mark position of (LH) and (RH) headlights):
Draw 2 vertical lines so that they intersect the H line at each center mark (aligned with the center mark of the headlight).
4. INSPECT HEADLIGHT AIMING
a. Start the engine.
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b. Light switch must be in “low beam/driving light” position (1).
DO NOT carry out the headlight adjustment in the “automatic driving lights control” light switch position (2).
c. Wait 80 seconds after switching on lights. During this time, do not move the vehicle and avoid vibrations.
Wheels must be in the straight–ahead position.
DO NOT move the vehicle and steering wheel during the measuring and adjustment procedures.
d. Cover the headlight on the opposite side to prevent light from the headlight that is not being inspected from affecting the headlight aiming.
DO NOT keep the headlight covered for more than 3 minutes. The headlight lens is made of synthetic resin, which may melt or be damaged due to excessive heat.
e. Check if the cutoff line matches the preferred cutoff line in the following illustration.
HINT:
The low beam and high beam headlight are a unit, Adjusting the aim on the low beam to the correct position should also result in the high beam adjustment being correct.
If the alignment distance is 7.62 m (25 ft.):
The low beam cutoff line should be within 101.6 mm (4.00 in.) above or below the H line as well as 101.6 mm (4.00 in.) left or right of the V LH or V RH line (SAE J599).
If the alignment distance is 3 m (9.84 ft.):
The low beam cutoff line should be within 39.9 mm (1.57 in.) above or below the H line as well as 39.9 mm (1.57 in.) left or right of the V LH or V RH line (SAE J599).
If the alignment distance is 7.62 m (25 ft.):
The high beam center of intensity should be within 101.6 mm (4.00 in.) above or below the H line as well as 101.6 mm (4.00 in.) left or right of the V LH or V RH line (SAE J599).
If the alignment distance is 3 m (9.84 ft.):
The high beam center of intensity should be within 39.9 mm (1.57 in.) above or below the H line as well as 39.9 mm (1.57 in.) left or right of the V LH or V RH line (SAE J599).
25
Low Beam:
*A
Alignment distance is 7.62 m
*B
Alignment distance is 3 m
High Beam:
*A
Alignment distance is 7.62 m
*B
Alignment distance is 3 m
26
5. ADJUST HEADLIGHT AIMING (if necessary)
a. Turn both covers (1) above the adjusting screws for the light setting by 90° and remove.
b. Adjust the aim vertically:
The final turn of the aiming screw should be made in the clockwise direction. If the screw is tightened excessively, loosen it and then retighten it, so that the final turn of the screw is in the clockwise direction.
HINT:
Since the low beam light and the high beam light are a unit, if the aim on the low beam is correct, the high beam should also be correct. However, check both beams just to make sure.
When adjusting the vertical axis of the headlight, the horizontal axis will also change. It is necessary to adjust the vertical position first, and then correct the horizontal position.
If it is not possible to correctly adjust headlight aim, check the headlight unit and headlight unit lens installation.
Confirm the direction of rotation of the aiming screw by observing it while it is being adjusted. Due to the position of the screwdriver, the direction of rotation of the adjusting screw can be different than the direction of rotation of the screwdriver being used to adjust it.
c. Adjust the aim of each headlight to the specified range by turning each aiming screw with a screwdriver (1).
d. Adjust the aim horizontally:
The final turn of the aiming screw should be made in the clockwise direction. If the screw is tightened excessively, loosen it and then retighten it, so that the final turn of the screw is in the clockwise direction.
HINT:
Since the low beam light and the high beam light are a unit, if the aim on the low beam is correct, the high beam should also be correct. However, check both beams just to make sure.
27
If it is not possible to correctly adjust headlight aim, check the headlight unit and headlight unit lens installation.
Confirm the direction of rotation of the aiming screw by observing it while it is being adjusted. Due to the position of the screwdriver, the direction of rotation of the adjusting screw can be different than the direction of rotation of the screwdriver being used to adjust it.
e. Adjust the aim of each headlight to the specified range by turning each aiming screw with a screwdriver (2).
f. Install the covers (1) above the adjusting screws for the light setting and turn by 90°.
XIII. ADJUST MILLIMETER WAVE RADAR SENSOR
1. ADJUST MILLIMETER WAVE RADAR SENSOR
a. Review the Before Starting Adjustment in the Repair Manual:
CRUISE CONTROL: MILLIMETER WAVE RADAR SENSOR: BEFORE STARTING ADJUSTMENT; 2020 MY Supra (RM100000001L1M7)
b. Follow the Repair Manual procedure to Adjust the Millimeter Wave Radar Sensor:
CRUISE CONTROL: MILLIMETER WAVE RADAR SENSOR: ADJUSTMENT; 2020 MY Supra (RM100000001L1M8)
Note: Most dealerships DO NOT have the MWRS Calibration Kit required for this activity. Please contact your Regional Field Technical Specialist for directions on obtaining this required tool.
During the initial launch of this campaign, these required tools will not be available in the Supra Loaner Tools program. They must be sourced from your Regional Field Technical Specialist
◄ VERIFY REPAIR QUALITY ►
• Confirm all lighting on the vehicle is operational
• Confirm the front bumper alignment is within specification
• Confirm that the Malfunction Indicator is OFF
If you have any questions regarding this update, please contact your regional representative.
28
19
19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc…
Year Campaign
is Launched
19TA01
T
T = Toyota
L = Lexus
Vehicle Make
A
A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
(May use other characters in unique
cases)
Field Action Category and Phase
01
01 = 1st Field Action of the year
02 = 2nd Field Action of the year
03 = 3rd Field Action of the year
(The sequence is unique for each
Field Action category)
(May use other characters in
unique cases)
Field Action Sequence
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall
Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign
Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program
Launched in 2021
10. APPENDIX
A. PARTS DISPOSAL
In accordance with Federal law, please make sure all recalled parts (original parts)
removed from the vehicle are disposed of in a manner in which they will not be reused,
unless requested for parts recovery return.
B. CAMPAIGN DESIGNATION DECORDER
SEOCONTENT-END
3 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| BMW | 330I | 2020 |
| BMW | Z4 | 2020 |
| TOYOTA | SUPRA | 2020 |
17 Associated Document
Remedy Instructions and TSB
RCRIT-19V850-6398.pdf 2425.179KB
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Recall Acknowledgement
RCAK-19V850-8602.pdf 244.194KB
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Defect Notice 573 Report
RCLRPT-19V850-1377.PDF 215.711KB
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Remedy Instructions and TSB
RCRIT-19V850-3756.pdf 342.247KB
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Manufacturer Notices(to Dealers,etc)- Toyota – SAFETY RECALL 19TA20 (Interim Notice 19TB20)
RCMN-19V850-1058.pdf 180.088KB
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Manufacturer Notices(to Dealers,etc)- BMW
RCMN-19V850-7493.pdf 210.996KB
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Recall Quarterly Report #1, 2020-1
RCLQRT-19V850-6958.PDF 211.144KB
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Owner Notification Letter(Part 577)
RCONL-19V850-1115.pdf 2174.689KB
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Owner Notification Letter(Part 577)
RCONL-19V850-1829.pdf 2154.217KB
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Owner Notification Letter(Part 577)
RCONL-19V850-6299.pdf 2154.248KB
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Manufacturer Notices(to Dealers,etc) – Dealer Notification re Remedy Available re Certain 2020 Model Year Supra Vehicles Headlamp(s) May Become Inoperative
RCMN-19V850-2496.pdf 1213.749KB
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Owner Notification Letter(Part 577)
RCONL-19V850-8470.pdf 1196.387KB
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Interim Owner Notification Letter(Part 577)
RIONL-19V850-5555.pdf 2152.951KB
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Interim Owner Notification Letter(Part 577)
RIONL-19V850-5715.pdf 2293.995KB
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Interim Owner Notification Letter(Part 577)
RIONL-19V850-5944.pdf 2153.076KB
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Recall Quarterly Report #2, 2020-2
RCLQRT-19V850-5783.PDF 211.239KB
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Recall Quarterly Report #3, 2020-3
RCLQRT-19V850-5883.PDF 211.325KB
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Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API
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