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December 11, 2019 NHTSA CAMPAIGN NUMBER: 19V876000
Speed and Fuel Display May Go Blank/FMVSS 101
A blank main display will not show important information like vehicle speed or fuel level. Driving with an inoperative display can increase the risk of a crash.
NHTSA Campaign Number: 19V876
Manufacturer Toyota
Motor Engineering & Manufacturing
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 3,751
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Prius vehicles. An electrical short circuit in the combination meter could occur, causing the speedometer, the odometer, and the fuel gauge to go blank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, “Controls and Displays.”
Remedy
Toyota will notify owners, and dealers will inspect the flash memory chip (ROM) production date, and if necessary, replace it along with the combination meter circuit board, free of charge. The recall began February 7, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota’s numbers for this recall are 19TA21 and 19TB21.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Original Publication Date: January 23, 2020
To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SAFETY (NONCOMPLIANCE) RECALL 19TA21 (Remedy Notice)
Certain 2019 Model Year Prius
Combination Meter Main Display May Become Inoperative
NHTSA Recall No. 19V-876
| Model / Years | Production Period | Approximate Total Vehicles | Approximate Stop Sale Dealer Inventory |
| Prius 2019 | Early July 2019 – Late July 2019 | 3,800 | 605 |
 |
STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.Refer to Dealer Inventory Procedures section for more details. | |
On December 11, 2019, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2019 model year Prius vehicles.
Condition
There is a possibility that an electrical short circuit in the combination meter could occur, causing the speedometer, the odometer, and the fuel gauge to become inoperative. If the speedometer and the fuel gauge are inoperative, it will not show important information like vehicle speed or fuel level. Driving with an inoperative display can increase the risk of a crash.
Remedy
Any authorized Toyota dealer will inspect a component within the combination meter and, if necessary, replace the combination meter circuit board with a new one FREE OF CHARGE to customers.
Covered Vehicles
There are approximately 3,800 vehicles covered by this Safety (Noncompliance) Recall. Also note that no vehicles covered by this Safety (Noncompliance) Recall were distributed to Puerto Rico.
Owner Letter Mailing Date
Toyota will begin to notify owners by early February 2020. A sample of the owner notification letter has been included for your reference.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS.
Dealer Inventory Procedures
New Vehicles in Dealership Inventory
There are approximately 605 vehicles in new dealer inventory as of December 10, 2019.
| Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Toyota |
| Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. | |
NOTE:
- New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
- Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The
Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
| Part Number | Description | Quantity |
| 00411-140003 | Inspection Mirror Hang Tag | 25 Per Pack |
NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).
Pre-Owned Vehicles in Dealer Inventory
To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form 19TA21” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Parts Ordering Process –
Normal odometer ordering procedure applies for this Safety Recall. Please refer to PANT Bulletin 2016-005 Rev. 4 for Digital Odometer Replacement Program Information and Order Form. Note: Yazaki no longer accepts these forms via fax.
Most dealer orders received before 12pm noon Eastern Standard Time, Monday through Friday, will be processed and shipped the same business day via Federal Express. In most cases, dealers in the United States mainland should receive their orders within the next two business days. Estimated order shipping date and shipment tracking information will be included on the order confirmation.
| Part Number | Drivetrain | Description | Quantity |
| 04009-85347-RP | 2WD | PLATE KIT, COMBINATION METER CIRCUIT, NO.1 | 1* |
| 04009-85447-RP | 4WD | PLATE KIT, COMBINATION METER CIRCUIT, NO.1 | 1* |
* Only necessary when inspection website results in replacement.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to currently hold at least one of the following certification levels:
- Certified (any specialty)
- Expert (any specialty)
- Master
- Master Diagnostic Technician
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this recall repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
Campaign Special Service Tools
Your dealership was sent a package containing special service tools for Safety Recall D0F which will also be used for this campaign.
| Name | Sample Image | Qty. |
| 2D Barcode Scanner
Model: QD2430 (Barcode and QR Code) | 1 |
Remedy Procedures
Refer to TIS for Technical Instructions on inspection and repair process. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.
Remedy Inspection Website
The Technical Instructions will direct you to a website as part of the inspection procedure. For your reference, the website and default password are listed below:
Default Password: XXXXX
Each dealer only has a single account; please ensure that the reset password is communicated to all technicians and dealer associates that will be utilizing this website.
Note:
If the combination meter circuit board requires replacement, the new part is ordered preprogrammed to the vehicle’s current odometer mileage. As a result, the vehicle must be kept at the dealership during this time.
To ensure an accurate odometer reading, please provide a loaner vehicle to the customer while the new preprogrammed combination meter circuit board is being ordered and replaced.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
Parts Recovery Procedures
All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes.
To help minimize dealer storage challenges, Toyota recommends that dealers:
- File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota.
- Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.
Refer to Warranty Policies 9.3 and 9.6 for additional details.
Warranty Reimbursement Procedures
Loaner Vehicle or Alternative Transportation Reimbursement Procedure
For customers who requested a loaner vehicle or alternative transportation during interim phase, a loaner vehicle or alternative transportation can be claimed up to $35.00 per day.
| Op Code | Description |
| TA2130 | Vehicle Rental 1-30 Days |
| TA2131 | Vehicle Rental 31-45 Days |
NOTE:
- Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
- Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP).
Warranty Reimbursement Procedure
| Op Code | Description | Flat Rate Hours |
| TA2101 | Inspect Combination Meter Assembly, no replacement necessary | 0.9 |
| TA2102 | Inspect Combination Meter Assembly and Lot Number of Meter Circuit Plate, no replacement necessary | 1.0 |
| TA2103 | Inspect Combination Meter Assembly, Lot Number of Meter Circuit Plate and Replace Meter Circuit Plate | 1.1 |
- The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
- A loaner vehicle or alternative transportation through the Toyota Rent-A-Car (TRAC) can be claimed up to a maximum of 7 days and maximum of $35/day as a sublet type “RT” under Op Code TA2103.
- For rentals that exceed the maximum number of allowable days and/or dollars per day, refer to the Toyota Transportation Assistance Policy (TTAP) for DSPM authorization requirements.
- Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
- Towing can be claimed under any Op Code as sublet type “TW” in the event the customer requests vehicle pickup.
- Towing invoice MUST be attached to all towing claims. These claims may be subject to debit if towing invoice is not attached.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Safety (Noncompliance) Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Campaign Designation / Phase Decoder
 |
| Examples:
19TA01 = Launched in 2019, Toyota 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 |
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety (Noncompliance) Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
SAFETY (NONCOMPLIANCE) RECALL 19TA21 (Remedy Notice)
Certain 2019 Model Year Prius
Combination Meter Main Display May Become Inoperative
NHTSARecall No. 19V-876
Frequently Asked Questions
Original Publication Date: January 23, 2020
| Q1: | What is the condition? | ||||||||||
| A1: | There is a possibility that an electrical short circuit in the combination meter could occur, causing the speedometer, the odometer, and the fuel gauge to become inoperative. If the speedometer and the fuel gauge are inoperative, it will not show important information like vehicle speed or fuel level.
Driving with an inoperative display can increase the risk of a crash.
| ||||||||||
| Q2: | Are there any warnings prior to the occurrence of this condition? | ||||||||||
| A2: | The main display may disappear, become distorted, or lines may appear in the display.
| ||||||||||
| Q3: | What is Toyota going to do? | ||||||||||
| A3: | Starting early February 2020, Toyota will send an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to check a component within the combination meter and, if necessary, replace the combination meter circuit board with a new one FREE OF CHARGE to customers.
| ||||||||||
| Q4: | Which and how many vehicles are covered by this Safety (Noncompliance) Recall? | ||||||||||
| A4: | There are approximately 3,800 vehicles covered by this Safety (Noncompliance) Recall.
| ||||||||||
| Q5: | How long will the repair take? | ||||||||||
| A5:
| The inspection takes approximately one hour. If the combination meter circuit board is found to be affected, the inspection and replacement will take approximately one and a half hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time. Additionally, the replacement of the combination meter circuit board requires the new part to be ordered preprogrammed to the vehicle’s current odometer mileage. As a result, the vehicle must be kept at the dealership during this time. If replacement is necessary, a loaner vehicle will be made available to you while the combination meter circuit board is being replaced.
| ||||||||||
| Q6: | How does Toyota obtain my mailing information? | ||||||||||
| A6:
| Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
| ||||||||||
| Q7: | What if I have additional questions or concerns? | ||||||||||
| A7: | If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
|
URGENT SAFETY RECALL
This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you.
This notice applies to your vehicle:
VIN ABCDEFGH987654321
IMPORTANT SAFETY RECALL (Remedy Notice)
Certain 2019 Model Year Prius Vehicles
Combination Meter Main Display May Become Inoperative
NHTSA Recall No. 19V-876
Dear <FirstName/LastName>:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that certain 2019 model year Prius vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 101, Controls and Displays.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.
What is the condition?
There is a possibility that an electrical short circuit in the combination meter could occur, causing the speedometer, the odometer, and the fuel gauge to become inoperative. If the speedometer and the fuel gauge are inoperative, it will not show important information like vehicle speed or fuel level. Driving with an inoperative display can increase the risk of a crash.
What Should You Do?
Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible.
Your local Toyota dealer will be more than happy to answer any of your questions.
To find a dealer near you, visit www.toyota.com/dealers.
For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.
If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to 4:30 p.m., Central Time.
What will Toyota do?
Any authorized Toyota dealer will check a component within the combination meter and, if necessary, replace the combination meter circuit board with a new one FREE OF CHARGE to you.
This is an important Safety Recall.
The inspection will take approximately one hour. If the combination meter circuit board is found to be affected, the inspection and replacement will take approximately one and a half hours. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time.
Note:
The replacement of the combination meter circuit board requires the new part to be ordered preprogrammed to the vehicle’s current odometer mileage. As a result, the vehicle must be kept at the dealership during this time. If replacement of the combination meter circuit board is necessary, a loaner vehicle will be made available to you while the new preprogrammed combination meter circuit board is being ordered and replaced.
If the main display disappears, becomes distorted, or lines appear in the display, your vehicle may be experiencing symptoms related to this Safety Recall. Please schedule an appointment with any authorized Toyota dealer immediately.
If the vehicle is experiencing the condition described and you are unable to drive the vehicle to the dealership, please contact your local authorized Toyota dealer who will arrange for vehicle pickup.
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, you may do so by registering at www.toyota.com/owners. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
Toyota Motor Sales, USA
19TA21
RETIRO DE SEGURIDAD URGENTE
Este es un Retiro de Seguridad importante.
El remedio se realizará SIN CARGO para usted.
Este aviso aplica a su vehículo:
VIN ABCDEFGH987654321
RETIRO DE SEGURIDAD IMPORTANTE (Aviso de Remedio)
Ciertos vehículos modelo Prius de año 2019
La pantalla principal del medidor de combinación puede quedar inoperante
Retiro de seguridad de NHTSA No. 19V-876
Estimado (nombre/apellido del cliente):
Se le envía esta notificación de acuerdo con la Ley Nacional de la oficina de Administración Nacional de Seguridad del Tráfico en las Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés). Toyota ha decidido que ciertos vehículos modelo Prius de año 2019 fallaron con el cumplimiento de las Normas Federales de Seguridad para Vehículos de Motor (FMVSS) No. 101, “Controls and Displays” (Controles y Pantallas).
Usted recibió esta notificación porque nuestros registros, que se basan principalmente en los datos del estado de registro y de título, indican que usted es el propietario actual.
¿Cuál es la condición?
Existe la posibilidad de que se produzca un cortocircuito eléctrico en el medidor de combinación, ocasionando que el velocímetro, el odómetro y el medidor de combustible se vuelvan inoperantes. Si el velocímetro y el medidor de combustible no funcionan, no mostrará información importante como la velocidad del vehículo o el nivel de combustible. Conducir con una pantalla inoperativa puede aumentar el riesgo de una colisión.
¿Qué Debe Hacer?
Comuníquese con cualquier concesionario Toyota autorizado para programar una cita para que realicen el remedio tan pronto como sea posible.
Su concesionario Toyota local responderá con gusto todas sus preguntas.
Para encontrar un concesionario cerca de usted, visite www.toyota.com/dealers.
Si desea más información sobre este y otros Retiros de Seguridad, incluyendo las preguntas frecuentes, visite www.toyota.com/recall. Ingrese el número de identificación de su vehículo de 17 dígitos (VIN) indicado arriba para revisar la información específica de su vehículo.
Si requiere más asistencia, puede comunicarse con el Centro de Experiencias del Cliente Toyota llamando al 1-888-270-9371, de lunes a viernes, de 7:00 a.m. a 7:00 p.m. y los sábados de 7:00 a.m. a 4:30 p.m., Horario del Centro.
¿Qué hará Toyota?
Cualquier concesionario Toyota revisará un componente dentro del medidor de combinación y, si es necesario, reemplazará la tarjeta del circuito del medidor de combinación con una nueva SIN COSTO para usted.
Este es un Retiro de Seguridad importante.
La inspección tomará aproximadamente una hora. Si la tarjeta del circuito del medidor de combinación está afectada, la inspección y el reemplazo tardarán aproximadamente una hora y media. Sin embargo, dependiendo de la programación de trabajo del concesionario, tal vez sea necesario tener disponible su vehículo por un plazo más largo.
Nota:
El reemplazo de la tarjeta del circuito del medidor de combinación requiere que la nueva pieza sea ordenada de forma preprogramada con las millas del odómetro actual del vehículo. Por esta razón, el vehículo debe mantenerse en el concesionario durante este tiempo. Si es necesario que se reemplace la tarjeta del circuito del medidor de combinación, estará disponible un vehículo en préstamo mientras se ordena y se reemplaza la nueva tarjeta preprogramada del circuito del medidor de combinación.
Si la pantalla principal desaparece, se distorsiona o aparecen líneas en la pantalla, su vehículo puede tener los síntomas relacionados con este Retiro de Seguridad. Por favor coordine una cita inmediatamente con cualquier concesionario Toyota autorizado.
Si el vehículo tiene esta condición descrita anteriormente y usted no puede conducir el vehículo al concesionario, por favor comuníquese con su concesionario Toyota autorizado local, el cual coordinará recoger el vehículo.
¿Qué pasa si usted no es el propietario o el operador de este vehículo?
Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del Retiro de Seguridad debe enviar una copia del aviso al arrendatario en menos de diez días.
Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta.
Si quisiera actualizar la información de propiedad o de contacto de su vehículo, lo puede hacer registrándose en www.toyota.com/owners. Necesitará el número de identificación del vehículo (VIN) completo de 17 dígitos para ingresar la nueva información.
Si cree que el concesionario o Toyota no ha cumplido o no ha podido arreglar el defecto en un plazo razonable o sin cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, o llamar a la línea directa sin costo de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153), o visite https://www.safercar.gov.
Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos.
Lamentamos sinceramente cualquier inconveniente que este problema le puede haber ocasionado.
Muchas gracias por conducir un Toyota.
Atentamente,
Toyota Motor Sales, USA
English version on front side
Versión en inglés en el frente
19TA21
Original Publication Date: December 10, 2019
To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SAFETY (NONCOMPLIANCE) RECALL 19TA21 (Interim Notice 19TB21)
Certain 2019 Model Year Prius
Combination Meter Main Display May Become Inoperative
| Model / Years | Production Period | Approximate Total Vehicles | Approximate Stop Sale Dealer Inventory |
| Prius 2019 | Early July 2019 – Late July 2019 | 3,800 | 605 |
|
STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.Refer to Dealer Inventory Procedures section for more details. | |
On December 11, 2019, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2019 model year Prius vehicles.
Condition
There is a possibility that an electrical short circuit in the combination meter could occur, causing the speedometer, the odometer, and the fuel gauge to become inoperative. If the speedometer and the fuel gauge are inoperative, the vehicle may not meet certain federal safety regulations and could increase the risk of safety hazards by diverting the driver’s attention from the driving task.
Remedy
Toyota is currently preparing the remedy. When ready, the remedy will include checking a component within the combination meter and if necessary, replace the combination meter circuit board with a new one FREE OF CHARGE to customers.
Covered Vehicles
There are approximately 3,800 vehicles covered by this Safety (Noncompliance) Recall. Also note that no vehicles covered by this Safety (Noncompliance) Recall were distributed to Puerto Rico.
Owner Letter Mailing Date
Toyota will notify owners by early February 2020.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS.
Dealer Inventory Procedures
New Vehicles in Dealership Inventory
There are approximately 605 vehicles in new dealer inventory as of December 10, 2019.
| Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Toyota |
| Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. | |
NOTE:
- New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
- Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The
Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
| Part Number | Description | Quantity |
| 00411-140003 | Inspection Mirror Hang Tag | 25 Per Pack |
NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).
Pre-Owned Vehicles in Dealer Inventory
Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety (Noncompliance) Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety (Noncompliance) Recall and that the remedy is currently being prepared by Toyota.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email, state “Disclosure Form 19TA21” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications.
Please do not provide this number to customers. Please provide this contact only to media.
Campaign Designation / Phase Decoder
|
| Examples:
19TA01 = Launched in 2019, Toyota 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 |
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety (Noncompliance) Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
SAFETY (NONCOMPLIANCE) RECALL 19TA21 (Interim Notice 19TB21)
Certain 2019 Model Year Prius
Combination Meter Main Display May Become Inoperative
Frequently Asked Questions
Original Publication Date: December 10, 2019
| Q1: | What is the condition? | ||||||||||
| A1: | There is a possibility that an electrical short circuit in the subject vehicles’ combination meter could occur, causing the speedometer, the odometer, and the fuel gauge to become inoperative. If the speedometer and the fuel gauge are inoperative, the vehicle may not meet certain federal safety regulations and could increase the risk of safety hazards by diverting the driver’s attention from the driving task.
| ||||||||||
| Q2: | Are there any warnings prior to the occurrence of this condition? | ||||||||||
| A2: | The main display may disappear, become distorted or lines may appear in the display.
| ||||||||||
| Q3: | What is Toyota going to do? | ||||||||||
| A3: | Toyota is currently preparing the remedy. When the remedy is available, Toyota will send an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to check a component within the combination meter and if necessary, replace the combination meter circuit board with a new one FREE OF CHARGE to customers.
| ||||||||||
| Q4: | Which and how many vehicles are covered by this Safety (Noncompliance) Recall? | ||||||||||
| A4: | There are approximately 3,800 vehicles covered by this Safety (Noncompliance) Recall.
| ||||||||||
| Q5: | What if I have additional questions or concerns? | ||||||||||
| A5: | If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
|
SEOCONTENT-START
TOYOTA
Toyota Motor North America, Inc.
Vehicle Safety & Compliance
Liaison Office
Mail Stop: W4-2D
6565 Headquarters Drive
Plano, TX 75024
December 11, 2019
NONCOMPLIANCE INFORMATION REPORT
1. Vehicle Manufacturer Name:
Toyota Motor Corporation, [“TMC”]
1, Toyota-cho, Toyota-city,
Aichi, 471-8571, Japan
Affiliated U.S. Sales Company
Toyota Motor North America, Inc. [“TMNA”] 6565 Headquarters Drive, Plano, TX 75024
Manufacturer of the Combination Meter Circuit Board
Yazaki Corporation
1-4-28 Mita, Minato-ku,
Tokyo, 108-8333, Japan
2. Identification of Involved Vehicles:
Based on production records, we have determined the involved vehicle population to be the vehicles listed in the table below.
Make/Car Line
Model Year
Manufacturer
Production Period
Toyota / Prius
2019
TMC
July 9, 2019 through July 31, 2019
Applicability
Part Number
Part Name
Component Description
Toyota / Prius
83861-47U70
83861-47V60
Plate, Combination Meter Circuit, No.1
Combination Meter Circuit Board
Note: (1) Although the involved vehicles are within the above production period range, not all
vehicles in this range were sold in the U.S.
(2) Only vehicles in the above production range which had a combination meter circuit
board that was inappropriately manufactured during the specific manufacturing
process could be affected.
3. Total Number of Vehicles Involved:
Total : 3,751
4. Percentage of Vehicles Estimated to Actually Contain the Noncompliance:
Unknown. Toyota is unable to provide an estimate of the percentage of the vehicles to actually
contain the noncompliance. Whether the noncompliance is present on each potentially affected
vehicle depends on the variation of each individual part.
5. Description of Noncompliance:
The subject vehicles are equipped with a combination meter containing a main display which
indicates vehicle speed and fuel level with their identification symbols. There is a possibility
that a short between metal wiring could occur due to a cracked insulation layer of the flash
ROM chip where main display image data, including the vehicle speed and fuel level, is stored.
If this were to occur, the indicators of speed and fuel level with their identification symbols
might disappear from the main display while driving the vehicle due to abnormal data output
from the flash ROM chip. This condition may cause the subject vehicles to not meet the
requirements of FMVSS No. 101, paragraph S5.3.1(b), which could increase the risk of safety
hazards caused by the diversion of the driver’s attention from the driving task.
6. Test Results and Other Information:
In September 2019, Toyota identified a vehicle during processing at a Toyota port facility with the
main display on the combination meter inoperative. Toyota began an investigation of this
phenomenon. Parts were recovered and investigated from vehicles that exhibited the condition;
supplier processes were also reviewed. As the results of these investigations indicated this
phenomenon could occur prior to first sale, on December 5, 2019, Toyota decided that the subject
vehicles may not meet the requirement of FMVSS No. 101, paragraph S5.3.1(b).
7. Description of Corrective Repair Action:
All known owners of the subject vehicles will be notified by first class mail to return their
vehicles to a Toyota dealer. For all involved vehicles, the dealer will check the production lot
number on the flash ROM installed to the vehicles, and, if found to be potentially affected, will
replace the combination meter circuit board including the flash ROM with a new one at no cost.
Reimbursement Plan for pre-notification remedies
As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty.
8. Recall Schedule:
Notifications to owners of the affected vehicles will occur by early February, 2020. A copy of the draft owner notification letter(s) will be submitted as soon as available.
9. Distributor/Dealer Notification Schedule:
Notification to distributors/dealers were sent on December 10, 2019. Copies of the dealer communications will be submitted as they are issued.
10. Manufacturer’s Campaign Number:
Toyota’s Campaign Number: [Interim / Remedy] 19TA21 / 19TB21
SEOCONTENT-END
December 11, 2019
NONCOMPLIANCE INFORMATION REPORT
- Vehicle Manufacturer Name:
Toyota Motor Corporation, [“TMC”]
1, Toyota-cho, Toyota-city,
Aichi, 471-8571, Japan
Affiliated U.S. Sales Company
Toyota Motor North America, Inc. [“TMNA”]
6565 Headquarters Drive, Plano, TX 75024
Manufacturer of the Combination Meter Circuit Board
Yazaki Corporation
1-4-28 Mita, Minato-ku,
Tokyo, 108-8333, Japan
- Identification of Involved Vehicles:
Based on production records, we have determined the involved vehicle population to be the vehicles listed in the table below.
| Make/Car Line | Model Year | Manufacturer | Production Period |
| Toyota / Prius | 2019 | TMC | July 9, 2019 through July 31, 2019 |
| Applicability | Part Number | Part Name | Component Description |
| Toyota / Prius | 83861-47U70
83861-47V60 | Plate, Combination Meter Circuit, No.1 | Combination Meter Circuit Board |
Note:
(1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
(2) Only vehicles in the above production range which had a combination meter circuit board that was inappropriately manufactured during the specific manufacturing process could be affected.
- Total Number of Vehicles Involved:
Total: 3,751
- Percentage of Vehicles Estimated to Actually Contain the Noncompliance:
Unknown. Toyota is unable to provide an estimate of the percentage of the vehicles to actually contain the noncompliance. Whether the noncompliance is present on each potentially affected vehicle depends on the variation of each individual part.
- Description of Noncompliance:
The subject vehicles are equipped with a combination meter containing a main display which indicates vehicle speed and fuel level with their identification symbols. There is a possibility that a short between metal wiring could occur due to a cracked insulation layer of the flash ROM chip where main display image data, including the vehicle speed and fuel level, is stored. If this were to occur, the indicators of speed and fuel level with their identification symbols might disappear from the main display while driving the vehicle due to abnormal data output from the flash ROM chip. This condition may cause the subject vehicles to not meet the requirements of FMVSS No. 101, paragraph S5.3.1(b), which could increase the risk of safety hazards caused by the diversion of the driver’s attention from the driving task.
- Test Results and Other Information:
In September 2019, Toyota identified a vehicle during processing at a Toyota port facility with the main display on the combination meter inoperative. Toyota began an investigation of this phenomenon. Parts were recovered and investigated from vehicles that exhibited the condition; supplier processes were also reviewed. As the results of these investigations indicated this phenomenon could occur prior to first sale, on December 5, 2019, Toyota decided that the subject vehicles may not meet the requirement of FMVSS No. 101, paragraph S5.3.1(b).
- Description of Corrective Repair Action:
All known owners of the subject vehicles will be notified by first class mail to return their vehicles to a Toyota dealer. For all involved vehicles, the dealer will check the production lot number on the flash ROM installed to the vehicles, and, if found to be potentially affected, will replace the combination meter circuit board including the flash ROM with a new one at no cost.
Reimbursement Plan for pre-notification remedies
As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty.
- Recall Schedule:
Notifications to owners of the affected vehicles will occur by early February, 2020. A copy of the draft owner notification letter(s) will be submitted as soon as available.
- Distributor/Dealer Notification Schedule:
Notification to distributors/dealers were sent on December 10, 2019. Copies of the dealer communications will be submitted as they are issued.
- Manufacturer’s Campaign Number:
Toyota’s Campaign Number: [Interim / Remedy] 19TA21 / 19TB21
SEOCONTENT-START
TECHNICAL INSTRUCTIONS
FOR
SAFETY RECALL 19TA21
COMBINATION METER DISPLAY MAY BECOME INOPERATIVE
CERTAIN 2019 PRIUS
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to currently hold at least one of the following certification levels:
• Certified (any specialty)
• Expert (any specialty)
• Master
• Master Diagnostic Technician
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this recall repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
2
I. OPERATION FLOW CHART
Using website, scan the QR Code from label on the Combination meter. Website will provide the next step.CoveredCampaign completed, return the vehicle to the customerNot ..Covered..No further action requiredInput 3-digit code Reinstall original Combination Meter into vehicle…No replacement.. necessaryReplaceDisassemble Combination Meter and input 3 digit code into website.Verify Vehicle Eligibility1. Confirm vehicle VIN matches the RO.2. Check Vehicle Inquiry System for Campaign eligibility.Remove Combination Meter assembly from vehicle…No replacement.. necessaryReplace the Meter Circuit Plate and then reinstall Combination Meter into vehicle.
3
II. IDENTIFICATION OF AFFECTED VEHICLES
1. CHECK VEHICLE FOR CAMPAIGN ELIGIBILITY
a. Compare the vehicles VIN to the VIN listed on the Repair Order to ensure they match.
b. Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Campaign, and that it has not already been completed.
Note: TMNA warranty will not reimburse dealers for repairs completed on vehicles that are not affected or were previously completed, even by another dealer.
III. PREPARATION
A. PARTS
2wd:
Part Number
Part Description
Quantity
04009-85347-RP
PLATE KIT, COMBINATION METER CIRCUIT, NO.1
1
AWD:
Part Number
Part Description
Quantity
04009-85447-RP
PLATE KIT, COMBINATION METER CIRCUIT, NO.1
1
B. TOOLS & EQUIPMENT
• Techstream
• Standard Hand Tools
• Torque Wrench
• Molding Removal tool
• QR Code Scanner (2D)
IV. BACKGROUND
There is a possibility that an electrical short circuit in the combination meter could occur, causing the speedometer, the odometer, and the fuel gauge to become inoperative. If the speedometer and the fuel gauge are inoperative, it will not show important information like vehicle speed or fuel level. Driving with an inoperative display can increase the risk of a crash.
4
V. COMPONENTS
5
6
VI. INSPECTION
1. CHECK FOR DTC’S
a. Using a Techstream, check for Diagnostic Trouble Codes.
Note: This Safety Recall covers only the inspection and replacement of the Combination Meter plate, as detailed in these instructions. It does not cover the diagnosis or replacement of any other parts on the vehicle, including the hybrid system.
2. RECORD VEHICLE MILEAGE
a. Record the total mileage of the vehicle as displayed on the Combination Meter:
MILEAGE: ______________ (be sure to record TOTAL vehicle mileage and not Trip A or Trip B)
Note: If the inspection determines the Combination Meter Plate needs to be replaced, the New Combination Meter Plate needs to be pre-programed by the manufacturer with the total vehicle mileage. If the vehicle mileage is not recorded during this inspection process, it may become necessary to reassemble the Combination Meter and reinstall it into the vehicle to retrieve the vehicle mileage.
If the Combination Meter is not able to display the vehicle mileage, it is also available on the Stored Data tab after running a Heath Check.
3. REMOVE COMBINATION METER
a. Use the following Repair Manual procedure to remove the Combination Meter from vehicle.
METER / GAUGE / DISPLAY: COMBINATION METER: REMOVAL; 2019 – 2020 MY Prius
(RM100000001GLMF)
7
4. LOG INTO 19TA21 INSPECTION WEBSITE
a. Open the 19TA21 Scanning Website by selecting the following link:
https://recall-19TA21.imagespm.info
b. Enter your dealer code in the User ID field.
c. Enter xxxx (5 x’s) for the Password. It will then prompt you to change the password. You can enter the same (5 x’s) again, or create your own password. If you do change the password, be sure to advise other technicians of the updated password.
Note: Selecting the “Forgot Password” link will reset the password to the default password: xxxxx
d. Enter the vehicles VIN. It is critical that the VIN be entered accurately.
5. SCAN QR CODE
Your dealership was provided with a 2D scanner for the F0J Power Steering ECU Inspection campaign. You will utilize this same scanner for this campaign. Please note that the 1D scanner provided for earlier airbag campaigns are not able to read QR Codes. A 2D scanner is required.
a. Plug the 2D USB scanner into the Techstream.
Note: The F0J scanners that your dealer originally received was a Datalogic QD2430. However, there are many other scanners available in the market that can read QR codes. If you need a new scanner, they are available for purchase from Amazon and other online retailers. Be sure to purchase a scanner with 2D capability.
b. Scan the QR Code from the label on the top of the Combination Meter into the QR Code entry field of the website.
c. Follow the instructions provided on the website for the next step.
Note: The QR Code entry field will only allow a scan of the specified QR Code. Manual entry into this field is not allowed.
8
VII. PERFORM LOT NO. INSPECTION
Only perform the steps in this section if directed by the Inspection website after scanning the QR Code.
1. DISASSEMBLE COMBINATION METER
a. Remove the 2 screws.
b. Disengage the 10 claws to separate the housing.
Note: The clear plastic lens does not need to be separated from the housing.
c. Disengage the 3 guides and remove the Combination Meter Plate.
d. Remove the screw.
e. Disengage the 2 guides and remove the block.
9
f. Remove the 2 screws.
g. Disengage the two guides and slide the plate outward from the housing.
h. Disengage the 2 guides to remove the clock display.
i. Remove the 4 screws.
j. Disengage the 4 guides and remove the cover.
10
2. INSPECT LOT NUMBER
a. Disengage the 2 claws and 2 guides on the OUTSIDE TFT, then fold the TFT display downward in the direction shown. Be very gentle with the ribbon cable. It is not necessary to detach the ribbon cable to complete the inspection.
Note: It is only necessary to perform this procedure on the outside TFT display.
b. Locate the chip on the circuit board as shown below.
c. Identify the 3 digits printed on the chip face as shown in the diagram.
d. Enter these 3 digits into the website as requested.
e. Fold the TFT panel back into it’s original position and engage the 2 claws.
f. Follow the instructions on the website for the next step.
Note: The print on the chip is very small and may be difficult to read. Try using your phone’s camera to take a picture of the chip, then zoom in to read the 3 digits.
11
VIII. ORDER REPLACEMENT COMBINATION METER PLATE
Only perform the following steps if the website instructed you to replace the Combination Meter Plate.
It will be necessary to order the NEW Combination Meter Plate with the vehicles mileage pre-programed. Please contact your parts department and have them follow the necessary steps to order the Combination Meter plate as detailed in the PANT Bulletin or Dealer Daily.
PANT Bulletin 2016-005 REV 4
Required Information:
Part # 2wd: 04009-85347-RP
AWD: 04009-85447-RP
Manufacturer: Yazaki
Vehicle Mileage: (as recorded on p. 7)
VIN #: (vehicle)
Production Date: (as found on label in driver’s door jamb)
Once the NEW Combination Meter Plate with pre-programed mileage has arrived, proceed to the next section IX. REPLACE COMBINATION METER PLATE.
IX. REPLACE COMBINATION METER PLATE
1. REMOVE TFT DISPLAYS
a. Disengage the 4 claws and 4 guides on the two TFT panels, then fold the display’s downward in the direction shown. Be very gentle with the ribbon cables. Do not allow the displays to exceed 180° to the Combination Meter Plate.
b. Rotate each locking arm upward 90°.
c. Gently slide each of the ribbon cables out of the socket.
Video: Removing the Ribbon Cables
Note: The original TFT displays will be reused on the NEW Combination Meter Plate.
• DO NOT use tools as the ribbon cables could be damaged.
• Make sure not to rotate the displays more than 180°, or the cables may be damaged.
• DO NOT touch the ribbon cable terminals.
12
2. INSTALL TFT DISPLAYS
a. Gently engage each ribbon cable into the sockets of the NEW Combination Meter Plate.
b. Lower the locking arm downward 90° to engage.
• DO NOT touch the screen surface as the screen is susceptible to damage and dirt.
• DO NOT touch the printed circuit board.
Note: The TFT displays can be installed in either location as they are identical parts.
c. Confirm the correct installation of both ribbon cables by verifying the green line is equally spaced in the viewing window of each cable.
13
d. Rotate the two TFT displays into position on the NEW Combination Meter Plate to engage the 4 guides and 4 claws.
• DO NOT touch the screen surface as the screen is susceptible to damage and dirt.
• DO NOT touch the printed circuit board.
I. REASSEMBLE COMBINATION METER
3. REASSEMBLE COMBINATION METER
a. Install the Combination Meter Plate into the housing by engaging the 4 guides.
b. Install the 4 screws.
c. Engage the 2 guides to install the clock display into the No. 2 Combination Meter case.
14
d. Engage the 2 guides to install the No. 2 Combination Meter case into the housing.
Be careful to when the installing the prongs on the clock display into the socket as it can easily be installed offset to one side.
e. Install the 2 screws.
f. Engage the 2 guides.
g. Install the screw.
h. Engage the 3 guides to install the No. 1 Combination Meter plate.
15
i. Engage the 10 claws to install the No. Combination Meter cover.
j. Install the 2 screws.
II. REINSTALL COMBINATION METER
1. REINSTALL COMBINATION METER
a. Use the following Repair Manual procedure to install the Combination Meter into the vehicle.
METER / GAUGE / DISPLAY: COMBINATION METER: INSTALLATION; 2016 – 2020 MY Prius
(RM100000000TEZI)
◄ VERIFY REPAIR QUALITY ►
• Verify operation of the TFT displays.
• Verify the vehicle mileage displayed on the Combination Meter is correct for the vehicle.
• Verify the clock in the upper section of the Combination Meter is working.
If you have any questions regarding this update, please contact your regional representative.
16
1919 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaignis Launched19TA01TT = ToyotaL = LexusVehicle MakeAA = Safety Recall RemedyB = Safety Recall InterimC = Special Service CampaignD = Limited Service CampaignE = Customer Support ProgramF = Emissions Recall(May use other characters in unique cases)Field Action Category and Phase0101 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
10. APPENDIX
A. PARTS DISPOSAL
As required by Federal Regulations, please make sure all recalled parts (original parts)
removed from the vehicle are disposed of in a manner in which they will not be reused,
unless requested for parts recovery return.
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| TOYOTA | PRIUS | 2019 |
10 Associated Documents
Manufacturer Notices(to Dealers,etc)- Remedy Dealer Package
RCMN-19V876-3841.pdf 863.589KB
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Remedy Instructions and TSB
RCRIT-19V876-5972.pdf 2232.417KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-19V876-1922.pdf 355.621KB
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Recall Quarterly Report #1, 2020-1
RCLQRT-19V876-1390.PDF 211.162KB
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NONCOMPLIANCE INFORMATION REPORT
RMISC-19V876-5651.pdf 24.708KB
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Non-Compliance Notice 573 Report
RCLRPT-19V876-6197.PDF 214.284KB
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Recall Acknowledgement
RCAK-19V876-2015.pdf 245.058KB
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Manufacturer Notices(to Dealers,etc)- SAFETY (NONCOMPLIANCE) RECALL 19TA21 (Interim Notice 19TB21)
RCMN-19V876-2456.pdf 145.976KB
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Recall Quarterly Report #2, 2020-2
RCLQRT-19V876-2918.PDF 211.266KB
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Recall Quarterly Report #3, 2020-3
RCLQRT-19V876-6504.PDF 211.353KB
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Latest Recalls Documents
Reprogramming
Approved J2534 Devices only provide reprogramming capabilities and do not support diagnostic scantool functions. For full diagnostic capabilities, please consider TIS Techstream or Techstream Lite
Toyota, Scion, and Lexus ECMs can be reprogrammed with the TIS Techstream, Techstream Lite, Diagnostic Tester, or can also be reprogrammed using a Toyota validated J2534 interface. Vehicle recalibration requires the use of the following:
- Toyota validated J2534 interface
- TIS Professional Level Subscription
- Toyota Calibration Update Wizard software (installed along with Techstream Software)
- Personal Computer running Microsoft Windows XP/2000 or later operating system
Toyota strongly recommends USING ONLY VALIDATED INTERFACE DEVICES that appear on this list.
Toyota works closely with J2534 interface manufacturers to ensure that their hardware works safely and efficiently with our products. Every device listed on this page has been thoroughly tested and validated on Toyota, Scion, and Lexus vehicles.
It is important to understand that only the specific devices, firmware, DLLs and APIs listed here have been tested by Toyota. We do not recommend use of any other J2534 device, firmware, DLL or API that is not listed here. Changes to J2534 hardware/software is outside of Toyota's control; in some cases, changes made to device hardware/software can negatively impact reprogramming performance. Toyota makes every effort to continue to work with J2534 interface manufacturers to ensure continued product compatibility as our respective products evolve.
J2534 Approved Device Application Chart
| Device Name |
Supplier | Version | CUW Version |
Supported OS | ||
|---|---|---|---|---|---|---|
| Firmware* | DLL* | API* | ||||
| Flasher LT-Import | Bosch Diagnostics | 01.02.07 | 01.02.07 | 04.04 | 8.8 | B, C, D, E |
| Flasher PRO | Bosch Diagnostics | 01.09.18 | 01.09.18 | 04.04 | 8.8 | B, C, D, E |
| Mastertech VCI | Bosch Diagnostics | 13.0.75.27 | 2.0.75.27 | 04.04 | Testing in Progress | B, C, D, E |
| Dearborn Group | 1.112 | 2.05.22 | 04.04 | 8.10 | C, D | |
|
|
Drew Technologies | 01.09.18 | 01.09.18 | 04.04 | 8.8 | B, C, D, E |
| Mongoose MFC | Drew Technologies | 01.02.07 | 01.02.07 | 04.04 | 8.8 | B, C, D, E |
| Drew Technologies | 1.1.12.0 | 1.1.12.0 | 04.04 | 8.16 | A, B, C, D | |
| Pass Thru Pro II | Snap-On | 01.09.18 | 01.09.18 | 04.04 | 8.8 | B, C, D, E |
*Original validated firmware/DLL versions may be superceded by the device manufacturer. Contact the device manufacturer if you are unable to find the versions listed above.
Supported Operating Systems
| A | Windows 8 (32-bit; 64-bit) |
| B | Windows 7 (32-bit; 64-bit) |
| C | Windows VISTA Home Basic, Home Premium, Business, Ultimate |
| D | Windows XP Pro SP1 or later |
| E | Windows 2000 SP2 or later |
For more information about the J2534 devices listed above, click on the vendor names. To report compatibility problems with listed hardware/software, please contact the device manufacturer.
Obtaining Calibration Files
The Flash Reprogramming Calibration CD is no longer available.
ECU Calibrations are now available for download directly from TIS. A valid TIS Professional Level subscription is required to access Calibration files. These files are compatible with the above mentioned scantools and J2534 interfaces. The Calibration page, located on the Diagnostics tab in the TIS site, contains all the most current vehicle calibration files, applicable Service Bulletins, and instructions for use. Select the following link for step by step instructions to access this page.
Note: Calibration Update Software is now included in the Techstream Software Installer. A valid TIS Professional Level subscription is required to download and install Techstream Software.
- J2534 Pass-Thru Programmer: TOPDON RLink J2534 is an advanced diagnostic and reprogramming tool that support all J2534 protocols, as well as D-PDU, CAN-FD and DoIP, ensuring compatibility with a wide range of modern vehicles. It offers extensive versatility with support for over 17 major automotive brands, including Chrysler, Ford, GM, Nissan, Toyota, Honda, Subaru, Land Rover/Jaguar, Volvo, Wuling, Volkswagen, Mercedes-Benz, and BMW, and so on, enjoy dealership-level functions at your fingertips
- All-in-One OEM Diagnostics: This J2534 ECU programming tool elevates your automotive repair capabilities to new heights by delivering complete OEM diagnosis. Boasting comprehensive full-system diagnostics, intuitive repair guides, advanced ECU programming and coding, common reset services, a vast library of repair information and more, this all-in-one solution empowers technicians to effortlessly tackle complex vehicle issues with ease
- Proven Performance You Can Trust: Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance. Supported by TOPDON's dedicated technical experts with in-depth knowledge of both auto repair and J2534 Pass-Thru programming, the RLink J2534 provides prompt and professional assistance, ensuring a smooth setup and reliable compatibility
- Integrated Excellence, Always Up-to-Date: Featuring the exclusive RLink Platform to provide a streamlined experience with one-click driver installation and management, ensuring flawless integration with your OE software, maintaining the original performance quality. The built-in operation guide makes mastering OE software quick and easy, so you can get started right away. Plus, with lifetime free updates, your diagnostics will stay current with the latest drivers and innovations
- Efficiency Meets Versatility: Engineered to support three CAN channels simultaneously - CAN FD and CAN-CC included, giving you the edge in fast troubleshooting. To perfectly synchronized with the OE software, please diagnose with active subscriptions and make sure your computer system is running a compatible 64-bit Windows version (7, 8, 10 or later) to fully leverage the power of RLink J2534. *We don't provide extra OE software
- 【J2534 PROTOCOL WITH SMARTLINKC】 LAUNCH X431 PRO3S+ ELITE scan tool with newly upgraded smartlinkC V2.0. The SmartLinkC is a communication interface supporting J2534 specifications. Of course, it also can be used as a J2534 PassThru device, working together with the PC installed with the OEM diagnostic software to perform the J2534 protocol.J2534 protocol is the only solution for problems ranging from driveability and loss of power to poor fuel economy.
- 【INTELLIGENT TOPOLOGY MAP TO FASTER FULL SYSTEMS DIAGNOSIS】 X431 PRO3S+ELITE bidirectional scan tool with new-added intuitive topology mapping. Harnesses intuitive topology mapping for comprehensive visualization of the vehicle all system. It shows all available control units in different colors, the numbers of system, the scanned system, and the scan results, bringing maximum convenience & superfast speed for you to do swift diagnosis & high-level repairs.
- 【TOP HARDWARE CONFIGURATION, UPGRADED OF LAUNCH X431 PRO3S+】 LAUNCH X431 PRO3S+ELITE diagnostic scanner possess with Android 10.0 OS; CPU 4-Core Processor, 2.0 GHz. Greatly increased the speed of running multiple task. 2.4GHz/5GHz; 6300mAh/7.6V stronger battery capacity; 10.1 Inch Touchscreen with 8MP camera; AUTO VIN; 4GB+64GB storage memory; 20X faster transmission rate, save more vehicle documents and customer data; Supports 25+ Software Languages, such as EN, DE, FR, SP nd JP and so on.
- 【3000+ ACTIVE TEST/BI-DIRECTIONAL CONTROL LAUNCH SCANNER】 LAUNCH X431 PRO3S+ELITE HD automotive scanner is a cost-effective bidirectional scanner that deserves owned by every repairing DIYers and mechanics. You can easily send command signal at fingertips from the scanner to various module actuators to test component integrity and functionality in minutes or even seconds to tell if replacement or repair is needed.
- 【COMPLETE 60+ HOT RESETS, CALIBRATION, INITIALIZATION, RELEARN】 LAUNCH X431 PRO3S+ELITE SmartLinkC escaner automotriz professional enjoys 60+ special service, such as Oil Reset, ABS brake bleed, EPB, SAS, BMS, Suspension, Injector reset, Power Balance, Turbo Calibration, VGT, Transmission Adaption, Throttle Adaptation, matching and etc. rigorous on-site testing has been performed to ensure 100% availability.
- 🌐【Works with Autel Elite II Elite MS908 MS908S Pro II MS908CV II MK908P MK908 Pro II】Autel J2534 work with these tools to program ECUs on specific BM.W/ BE.NZ for specific functions. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your scanner MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, contact us via: 🚘auteldirect @ outlook. com🚘.
- 🌐【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BM.W 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 🌐【High-speed Transmission Speed】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed to save more times and win more business.
- 🌐【Multiple Devices Connected with P-C】Autel MaxiFlash Elite J2534 also supports multiple device connections to the P-C, which can operate diagnostic and reprogramming functions on more than one vehicle at the same time. Autel MaxiFlash Elite J2534 built-in wireless and data storage, which can update via Internet. It also ensures quickly reprogramming even the newest controllers.
- 🌐【Extensive Compatibility】Autel MaxiFlash J2534 is compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BM.W 3G for OEM diagnostics. To check compatibility, please contact 🚘auteldirect @ outlook . com🚘 directly for satisfaction-guaranteed support!
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- CUSTOM-DESIGNED FOR USE WITH FORSCAN: Works with all FORScan compatible vehicles and is recommended by the FORScan Team
- DEALERSHIP-LEVEL DIAGNOSTICS: OBDLink EX supports all Ford protocols, modules, and advanced features of FORScan
- ELECTRONIC SWITCH allows FORScan to access all CAN buses simultaneously and enables advanced functions not possible with “toggle switch” adapters
- MAXIMUM THROUGHPUT -- up to 20 times faster than “toggle switch” adapters
- ROCK-SOLID CONNECTION avoids data corruption and dropped packets
- 🌎【Autel All-in-1 Reprogramming Tool】As an OEM Vehicle interface for multiple makes, Autel J2534 pass-thru programmer is a multi-functional programming and communication device. Work with Autel MS909 Ultra Lite Elite 2 Pro MS909 MS909CV MS909EV to directly program on Merce.des-Be.nz & BM.W. Autel MaxiFlash VCI also works with P-C to download OEM vehicle software, seamlessly conduct OE-level diagnostic-programming-coding. Enhanced multi-protocol: SAE J2534/ CAN FD/ DoIP/ D-PDU/ RP1210, Autel Maxiflash VCI J2534 is a must have aftermarket programming device for any mechanic/ technician in the programming wo.rld!
- 📢【Kind Tips】After purchasing the J2534, you need to update the firmware first. Steps: ✅𝟭. Access to Autel official website > click "Support" - "Download" > download "Maxi P-C Suite" APP ✅𝟮. connect J2534 and compu-ter via USB Cable ✅𝟯. Install "Maxi P-C Suite" APP on the compu-ter and update to the latest version > go to the vehicle website to purchase the corresponding OEM software for use. 📢Note: J2534 is only compatible with Windows compu-ters, and OEM software needs to be purchased.
- 🌎【Compatible with Autel Elite II Pro Ultra Lite MS909 MS909CV MS909EV & P-C/ WIND.OWS】This 2025 latest Autel J2534 Pass-Thru VCI is 100% compatible with Autel Elite II Pro Ultra Lite MS909 MS909CV MS909EV to perform advanced functions from diagnose to programming. Besides, it can connect to P-C with Easy Steps: 1) Connect to P-C via a USB cable 2) download OEM vehicle software 3) Start Diagnose. Take For.d for example, you can download OEM software on mot.orcraft.erservi.ce website, such as: For.d Diagnostic Software downloads, As B.uilt Data, Updated Cali.bration information, then use different software do relevant features.
- 🌎【Enhanced Protocol: CAN FD/DoIP/D-PDU/RP1210/J2534】Autel MaxiFlash JVCI is a blueto.oth communicate device, it supports latest CAN FD DoIP CAN protocols, compliant with automotive D-PDU/ J2534/ RP1210 standards. It can perform standard PassThru J2534 functions: compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar Land Rover IDS and BM.W 3G for OEM diagnostics. CAN FD protocol is mainly for GM 2019+, DoIP protocol is mainly for Volvo 2018+, for L-and Rover/for Jaguar 2017+, for BM.W F chassis and G chassis.
- 🌎【ECU Programming Coding】Tailored to ECU programming & coding, Autel J2534 Pass-Thru VCI can communicate effectively with the ECU across different vehicle makes and models. After you purchased OEM software, J2534 pass thru programmer can work with P-C: Update vehicle software to the latest version, optimize the histo.rical le.gacy of the car's old version, Replace existing software/ firmware, reprogram component after replacement.
Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API
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