SAFETY RECALL 19TA22 – Certain Rear Seat Belt Lock(s) May Become Inoperative – 2019-2020 Toyota C-HR & 2020 Corolla, Corolla Hybrid

December 11, 2019 NHTSA CAMPAIGN NUMBER: 19V877000

Rear Seat Belt Assemblies May Not Lock As Intended

In the event of a crash involving multiple impacts, the seat belt may not properly restrain the occupant, increasing the risk of injury.

 

NHTSA Campaign Number: 19V877

Manufacturer Toyota Motor Engineering & Manufacturing

Components SEAT BELTS

Potential Number of Units Affected 9,468

 

Summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019-2020 C-HR and 2020 Corolla and Corolla Hybrid vehicles equipped with rear seat belt assemblies with a dual-mode locking mechanism. The seat belt webbing sensor locking mechanism may not lock as intended.

 

Remedy

Toyota will notify owners, and dealers will inspect the rear seat belt assembly production dates, and replace the assemblies, as necessary, free of charge. The recall began February 7, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota’s numbers for this recall are 19TB22 and 19TA22.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

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Original Publication Date: February 06, 2020

To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

 

SAFETY RECALL 19TA22 (Remedy Notice)

Certain 2019 – 2020 Model Year C-HR
Certain 2020 Model Year Corolla, and Corolla HV
 Certain Rear Seat Belt Lock(s) May Become Inoperative
NHTSA Recall No. 19V-877

 

Model / Years	Production Period	Approximate Total Vehicles	Approximate Stop Sale Dealer Inventory
2019 – 2020 C-HR	Late August 2019 – Mid-October 2019	3,200	900
2020 Corolla	Late August 2019 – Early September 2019	4,600	1,600
2020 Corolla HV	Late August 2019 – Early September 2019	1,700	500

 

STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details.

 

On December 11, 2019, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on 2019 – 2020 model year C-HR, Corolla, and Corolla HV vehicles.

 

Condition

The subject vehicles are equipped with rear seat belt assemblies that have two types of locking mechanisms.  One of the locking mechanisms in certain seat belts may not have been assembled correctly.  This can cause an occupant to not be restrained properly in certain crashes, increasing the risk of injury.

 

NOTE:

• On Corolla and Corolla HV the condition may affect all rear seat belts.
• On C-HR the condition may affect the rear center seat belts only.

           

Remedy

Any authorized Toyota dealer will inspect the suspect seat belt assemblies and replace any affected seat belt assembly with a new one FREE OF CHARGE to customers.

 

Covered Vehicles

There are approximately 9,500 vehicles covered by this Safety Recall. Approximately 700 vehicles involved in this Safety Recall were distributed to Puerto Rico.

 

Owner Letter Mailing Date

Toyota will notify owners by early February 2020.

 

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

 

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

Dealer Inventory Procedures

New Vehicles in Dealership Inventory

There are approximately 3,015 vehicles in new dealer inventory as of December 10, 2019.

 

Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety.  Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory:  It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available.  Toyota provides these flooring reimbursements at 60-day intervals.  Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

 

NOTE:

• New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
• Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

           

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

Part Number	Description	Quantity
00411-140003	Inspection Mirror Hang Tag	25 Per Pack

NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).

 

Pre-Owned Vehicles in Dealer Inventory

To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.

 

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.

 

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form 19TA22” and include the VIN.

 

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

           

Toyota Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Handling, Parts Ordering, and Remedy Procedures

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

 

Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

 

Parts Ordering Process – Non SET and GST Parts Ordering Process

It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.

 

Technical Instructions for this campaign include an inspection website for use to determine if replacement parts apply and which part numbers are applicable for each repair.

 

All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details.

 

Technician Training Requirements

The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:

• Certified (any specialty)
• Expert (any specialty)
• Master
• Master Diagnostic Technician

 

Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

 

Remedy Procedures

Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

 

Remedy Inspection Website

The Technical Instructions will direct you to a website as part of the inspection procedure. For your reference, the website and default password are listed below:

 

https://19ta22-safety-recall.imagespm.info/
Default Password: XXXXX

 

Each dealer only has a single account; please ensure that the reset password is communicated to all technicians and dealer associates that will be utilizing this website.

 

Repair Quality Confirmation

The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

           

Parts Recovery Procedures

All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes.

 

To help minimize dealer storage challenges, Toyota recommends that dealers:

• File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota.
• Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.

 

Refer to Warranty Policies 9.3 and 9.6 for additional details.

 

Warranty Reimbursement Procedures

Loaner Vehicle or Alternative Transportation Reimbursement Procedure

During the interim, Toyota recommended that no passengers sit in any rear passenger seats of included Corolla and Corolla HV vehicles, or the center rear passenger seat of included C-HR vehicles until remedy repairs are completed. If this recommendation was not feasible for the customer’s personal or business needs, alternative transportation may have been provided. A loaner vehicle or alternative transportation through Toyota Rent-A-CAR (TRAC) can be claimed for $35 per day.

 

Op Code	Description
19T227	Vehicle Rental 1-30 Days
19T228	Vehicle Rental 31-40 Days

 

NOTE:

• Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
• Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP).

 

           

Warranty Reimbursement Procedure

C-HR:

 

Corolla:

 

Model	Op Code	Description	Flat Rate Hours
Corolla, Corolla HV	19T221	Inspection Only – No Replacement Necessary	0.2
Corolla, Corolla HV	19T222	Inspection, R&R 1 Seat Belt	0.8
Corolla, Corolla HV	19T223	Inspection, R&R 2 Seat Belts	0.9
Corolla, Corolla HV	19T224	Inspection, R&R 3 Seat Belts	1.0
C-HR	19T225	Inspection Only – No Replacement Necessary	0.2
C-HR	19T226	Inspection, R&R 1 Seat Belt	0.7

 

• The flat rate times include 0.1 hours for administrative cost per unit for the dealership.

           

Claim Filing Accuracy and Correction Requests

It is the dealer’s responsibility to file claims correctly for this Safety (Noncompliance) Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

 

Campaign Designation / Phase Decoder

Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

 

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall.

 

Thank you for your cooperation.

TOYOTA MOTOR SALES, U.S.A., INC.

 

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SAFETY RECALL 19TA22 (Remedy Notice)

Certain 2019 – 2020 Model Year C-HR
Certain 2020 Model Year Corolla, and Corolla HV
Certain Rear Seat Belt Lock(s) May Become Inoperative
NHTSA Recall No. 19V-877

 

Frequently Asked Questions
Original Publication Date: February 06, 2020

 

Q1:	What is the condition?
A1:	The subject vehicles are equipped with rear seat belt assemblies that have two types of locking mechanisms.  One of the locking mechanisms in certain seat belts may not have been assembled correctly.  This can cause an occupant to not be restrained properly in certain crashes, increasing the risk of injury.
Q2:	Are there any warnings prior to the occurrence of this condition?
A2:	There are no warnings prior to the occurrence of this condition.
Q3:	Which seat belts may be affected by this condition?
A3:	On Corolla and Corolla HV, the condition may affect all rear seat belts. On C-HR the condition may affect the rear center seat belt only.
Q4:	What is Toyota going to do?
A4:	Toyota will send an owner notification by first class mail by early February 2020, advising owners to make an appointment with their authorized Toyota dealer. Any authorized Toyota dealer will inspect the suspect seat belt assemblies and replace any affected seat belt assembly with a new one FREE OF CHARGE.
Q5:	Which and how many vehicles are covered by this Safety Recall?
A5:	There are approximately 9,500 vehicles covered by this Safety Recall. Model Name Model Year Production Period C-HR 2019 – 2020 Late August 2019 – Mid-October 2019 Corolla 2020 Late August 2019 – Early September 2019 Corolla HV 2020 Late August 2019 – Early September 2019   Q5a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.? A5a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety Recall.
Q6:	How long will the repair take?
A6:	The repair takes approximately 45 minutes to 1 and a half hours depending on inspection results. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
Q7:	How does Toyota obtain my mailing information?
A7:	Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
Q8:	What if I have additional questions or concerns?
A8:	If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

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This notice applies to your vehicle: [VIN]

 

URGENT SAFETY RECALL

This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you.

 

IMPORTANT SAFETY RECALL (Remedy Notice)

Certain 2019 – 2020 Model Year C-HR Certain 2020 Model Year Corolla, and Corolla HV
Certain Rear Seat Belt Lock(s) May Become Inoperative
NHTSA Recall No. 19V-877

 

Dear (customer’s First/Last name)

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2019 – 2020 model year C-HR, and certain 2020 model year Corolla, and Corolla HV vehicles.

You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.

 

What is the condition?

The subject vehicles are equipped with rear seat belt assemblies that have two types of locking mechanisms. One of the locking mechanisms in certain seat belts may not have been assembled correctly. This can cause an occupant to not be restrained properly in certain crashes, increasing the risk of injury.

 

What should you do?

Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible.

 

Your local Toyota dealer will be more than happy to answer any of your questions.

 

• To find a dealer near you, visit www.toyota.com/dealers.

 

• For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.

 

• If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

What will Toyota do?

Any authorized Toyota dealer will inspect the suspect seat belt assemblies and replace any affected seat belt assembly with a new one FREE OF CHARGE to you.

 

This is an important Safety Recall 

The remedy will take approximately 45 minutes to 1 and a half hours depending on inspection results. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time.

To minimize risk, Toyota recommends that no passengers sit in any rear passenger seats of included Corolla and Corolla HV vehicles, or the center rear passenger seat of included C-HR vehicles until remedy repairs are completed. If this recommendation is not feasible for your personal or business needs, alternative transportation may be made available.

 

What if you are not the owner or operator of this vehicle?

If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

If you know the current owner or operator, please forward this letter to them.

 

If you would like to update your vehicle ownership or contact information, you may do so by registering at www.toyota.com/owners. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.

 

If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.

 

We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you.

 

Thank you for driving a Toyota. Sincerely,

Toyota Motor Sales, USA

 

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Original Publication Date: December 10, 2019

To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

 

SAFETY RECALL 19TA22 (Interim Notice 19TB22)

Certain 2019 – 2020 Model Year C-HR
Certain 2020 Model Year Corolla, and Corolla HV
Certain Rear Seat Belt Lock(s) May Become Inoperative

 

Model / Years	Production Period	Approximate Total Vehicles	Approximate Stop Sale Dealer Inventory
2019 – 2020 C-HR	Late August 2019 – Mid-October 2019	3,200	900
2020 Corolla	Late August 2019 – Early September 2019	4,600	1,600
2020 Corolla HV	Late August 2019 – Early September 2019	1,700	500

 

STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details.

 

On December 11, 2019, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on 2019 – 2020 model year C-HR, Corolla, and Corolla HV vehicles.

 

Condition

Toyota is conducting a safety recall involving certain C-HR, Corolla, and Corolla HV vehicles. The subject vehicles are equipped with rear seat belt assemblies that have two types of locking mechanisms.  One of the locking mechanisms in certain seat belts may not have been assembled correctly.  This can cause an occupant to not be restrained properly in certain crashes, increasing the risk of injury.

 

NOTE:

• On Corolla and Corolla HV the condition may affect all rear seat belts.
• On C-HR the condition may affect the rear center seat belts only.

           

Remedy

Toyota is currently preparing the remedy. When the remedy is available, Toyota will send an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to inspect the suspect seat belt assemblies and replace any affected seat belt assembly with a new one FREE OF CHARGE to customers.

 

Covered Vehicles

There are approximately 9,500 vehicles covered by this Safety Recall. Approximately 700 vehicles involved in this Safety Recall were distributed to Puerto Rico.

 

Owner Letter Mailing Date

Toyota will notify owners by early February 2020.

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

Dealer Inventory Procedures

New Vehicles in Dealership Inventory

There are approximately 3,015 vehicles in new dealer inventory as of December 10, 2019.

Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety.  Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory:  It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available.  Toyota provides these flooring reimbursements at 60 day intervals.  Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

 

NOTE:

• New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
• Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

           

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

Part Number	Description	Quantity
00411-140003	Inspection Mirror Hang Tag	25 Per Pack

NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).

 

Pre-Owned Vehicles in Dealer Inventory

To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form 19TA22” and include the VIN.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Toyota Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Handling, Parts Ordering, and Remedy Procedures

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

 

Campaign Designation / Phase Decoder

Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

 

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety Recall.

 

Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

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SAFETY RECALL 19TA22 (Interim Notice 19TB22)

Certain 2019 – 2020 Model Year C-HR
Certain 2020 Model Year Corolla, and Corolla HV
Certain Rear Seat Belt Lock(s) May Become Inoperative

Frequently Asked Questions
Original Publication Date: December 10, 2019

 

Q1:	What is the condition?
A1:	Toyota is conducting a safety recall involving certain C-HR, Corolla, and Corolla HV vehicles. The subject vehicles are equipped with rear seat belt assemblies that have two types of locking mechanisms.  One of the locking mechanisms in certain seat belts may not have been assembled correctly.  This can cause an occupant to not be restrained properly in certain crashes, increasing the risk of injury.
Q2:	Are there any warnings prior to the occurrence of this condition?
A2:	There are no warnings prior to the occurrence of this condition.
Q3:	Which seat belts may be affected by this condition?
A3:	On Corolla and Corolla HV, the condition may affect all rear seat belts. On C-HR the condition may affect the rear center seat belt only.
Q4:	What is Toyota going to do?
A4:	Toyota is currently preparing the remedy. When the remedy is available, Toyota will send an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to inspect the suspect seat belt assemblies and replace any affected seat belt assembly with a new one FREE OF CHARGE.
Q5:	Which and how many vehicles are covered by this Safety Recall?
A5:	There are approximately 9,500 vehicles covered by this Safety Recall. Model Name Model Year Production Period C-HR 2019 – 2020 Late August 2019 – Mid-October 2019 Corolla 2020 Late August 2019 – Early September 2019 Corolla HV 2020 Late August 2019 – Early September 2019   Q5a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.? A5a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety Recall.
Q6:	What if I have additional questions or concerns?
A6:	If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

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December 11, 2019

 

DEFECT INFORMATION REPORT

 

1. Vehicle Manufacturer Name:

Toyota Motor Corporation [“TMC”]
1, Toyota-cho, Toyota-city,
Aichi, 471-8571, Japan

 

Affiliated U.S. Sales Company:

Toyota Motor North America, Inc. [“TMNA”]
6565 Headquarters Drive, Plano, TX 75024

 

Manufacturer of Rear Seat Belt Assembly

Joyson Safety Systems
2-3-14 Higashishinagawa, Shinagawa-ku, Tokyo
Phone: +81-3-6455-8402

Country of Origin: JAPAN

 

2. Identification of Involved Vehicles and Affected Components:

Based on production records, we have determined the involved vehicle population as in the table below.

Make/Car Line	Model Year	Manufacturer	Production Period
Toyota/C-HR	2019-2020	TMC	August 26, 2019 through October 10, 2019
Toyota/Corolla, Corolla Hybrid	2020	TMC	August 22, 2019 through September 6, 2019

 

Applicability	Part Number	Part Name	Component Description
MY2019-2020 Toyota C-HR	73350-10140-C0	Belt Assy, RR Seat, Outer CTR	Rear Center Seat Belt
MY2020 Toyota Corolla, Corolla Hybrid	73360-12C10-C0	Belt Assy, RR Seat, Outer RH	Rear Right Seat Belt
	73350-12370-C1	Belt Assy, RR Seat, Outer CTR	Rear Center Seat Belt
	73370-12720-C0	Belt Assy, RR Seat, Outer LH	Rear Left Seat Belt

Note:

(1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.

(2) This issue only affects the vehicles equipped with rear seat belt assembly(s) which may have been manufactured under the specific conditions described in this report.  Other Toyota or Lexus vehicles sold in the U.S. are not equipped with those rear seat belt assembly(s).

 

3. Total Number of Vehicles Potentially Involved:

Toyota C-HR:	3,211
Toyota Corolla:	4,595
Toyota Corolla Hybrid:	1,662
Total:	9,468

 

4. Percentage of Vehicles Estimated to Actually Contain the Defect:

Approximately 4%

Based on part production testing, Toyota estimates that approximately 4% of the seat belt assemblies have the potential for the webbing sensor locking mechanism to be inoperative, which could lead to the unreasonable risk to safety described below.

 

5. Description of Problem:

The subject vehicles are equipped with rear seat belt assemblies with a dual mode locking mechanism.  It will lock the seat belt webbing based on vehicle deceleration (G-sensor) and also lock the seat belt webbing if it is pulled out quickly (webbing sensor).  During a specific production period, a supplier used an improper adjustment for the equipment used to assemble a certain spring which is used in the webbing sensor locking mechanism.  As a result, there is a possibility that the spring could be installed at an incorrect position.  In this condition, the spring could interfere with another component of the webbing sensor locking mechanism, which potentially causes the mechanism not to lock as designed (the G-sensor is not affected and operates properly).  In certain types of severe crashes, such as those involving multiple impacts, if the seat belt G-sensor is damaged in an initial impact, the webbing sensor may not lock as designed in subsequent impacts.  This can cause an occupant to not be restrained properly in certain crashes, increasing the risk of injury.

 

6. Chronology of Principal Events:

 

August, 2019 – September, 2019

On August 28, 2019, during a standard inspection process at a vehicle assembly plant, a plant team member found that the pull-out speed sensor (webbing sensor) locking mechanism for a rear seat belt did not activate.  This part was sent to the supplier for investigation.  Based on this supplier investigation, it was observed that the recovered part had an inoperative locking mechanism due to pawl spring interference with another component of the locking mechanism, in addition to incorrect pawl spring position and pawl spring deformation.  However, it was unclear at this time what the relationships were between these observed conditions.

The supplier’s review of the production history identified several other recently produced assemblies which also had locking mechanisms that did not activate due to pawl spring interference.  The compression pin used to assemble the pawl spring in these parts was inspected, and it was found that the angle of the compression pin was not correct.

On August 29, the angle of the compression pin was adjusted to the proper position, and an inspection which captured an image of the pawl spring in its assembled condition was added to the production process to help verify that the pawl spring was assembled in the correct position.

Inspections were conducted on inventory parts at the vehicle assembly plants that were produced during the same part assembly production period as the recovered part to identify if other parts from this period could have the same condition.  It was found that some of these inventory parts were also assembled with the pawl spring installed in an incorrect position.

Production process history was further reviewed, and it was found that the equipment used to install the pawl spring was adjusted on August 19, 2019.  It was presumed that the angle of compression pin was shifted during this adjustment of the equipment.

 

October, 2019 – November. 2019

Testing was conducted with the same equipment conditions that existed after the adjustment on August 19, 2019.  Based on this testing, it was determined that the pawl spring may not be assembled in the correct position, similar to the condition of the recovered part when manufactured using these equipment conditions.

Further testing was conducted to confirm if an incorrectly installed pawl spring would be deformed when the locking mechanism is activated.  It was confirmed that, when the webbing sensor locking mechanism is activated, the pawl spring could be deformed as it expanded and contracted.  Due to amount of deformation experienced during the testing, the pawl spring may interfere with another component of locking mechanism, potentially causing the webbing sensor locking mechanism to not activate.

 

December 5, 2019

Based on the above investigation, Toyota decided to conduct a voluntary safety recall campaign on the subject vehicles.

As of December 3, 2019, based on a diligent review of records, Toyota’s best engineering judgment is that there are no Toyota Field Technical Reports or warranty claims that have been received from U.S. sources that relate to this condition and which were considered in the decision to submit this report.

 

7. Description of Corrective Repair Action:

All known owners of the affected Toyota vehicles will be notified to return their vehicles to a Toyota dealer.  The dealers will inspect the production date of the subject rear seat belt assemblies and replace any affected seat belt assembly with a new one that was not produced under the aforementioned conditions.

 

Reimbursement Plan for pre-notification remedies

As the owner notifications will be sent well within the active period of the Toyota New Vehicle Limited Warranty, all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty.

 

8. Recall Schedule:

Notifications to owners of the affected vehicles will occur by early February, 2020.  A copy of the draft owner notification will be submitted as soon as it is available.

 

9. Distributor/Dealer Notification Schedule:

Notifications to distributors/dealers were sent on December 10, 2019.  Copies of dealer communications will be submitted as they are issued.

 

10. Manufacturer’s Campaign Number:

[Interim / Remedy] 19TB22 / 19TA22

 

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4 Affected Products

Vehicles

MAKE	MODEL	YEAR
TOYOTA	C-HR	2019-2020
TOYOTA	COROLLA	2020
TOYOTA	COROLLA HYBRID	2020

 

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14 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-19V877-5057.pdf 648.32KB

 

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Remedy Instructions and TSB

RCRIT-19V877-0213.pdf 1205.524KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-19V877-0187.pdf 144.408KB

 

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Remedy Instructions and TSB

RCRIT-19V877-8546.pdf 1620.532KB

 

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Remedy Instructions and TSB

RCRIT-19V877-9114.pdf 1212.781KB

 

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Recall Quarterly Report #1, 2020-1

RCLQRT-19V877-1326.PDF 211.165KB

 

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Manufacturer Notices(to Dealers,etc)- SAFETY RECALL 19TA22 (Remedy Notice)

RCMN-19V877-9428.pdf 780.05KB

 

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Recall Acknowledgement

RCAK-19V877-3397.pdf 301.757KB

 

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Manufacturer Notices(to Dealers,etc)- SAFETY RECALL 19TA22 (Interim Notice 19TB22)

RCMN-19V877-6035.pdf 154.528KB

 

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Defect Notice 573 Report

RCLRPT-19V877-2551.PDF 215.725KB

 

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DEFECT INFORMATION REPORT

RMISC-19V877-6636.pdf 57.412KB

 

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Manufacturer Notices(to Dealers,etc)- SAFETY RECALL 19TA22 (Interim Notice 19TB22)

RCMN-19V877-2667.pdf 64.965KB

 

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Recall Quarterly Report #2, 2020-2

RCLQRT-19V877-9254.PDF 211.271KB

 

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Recall Quarterly Report #3, 2020-3

RCLQRT-19V877-2078.PDF 211.359KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V877&docType=RCL

 

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Last update on 2024-06-20 / Affiliate links / Images from Amazon Product Advertising API

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