SAFETY RECALL 20TA02 – Vehicle May Stall During Driving at Higher Speed – 2018-2019 Toyota

January 13, 2020 NHTSA CAMPAIGN NUMBER: 20V012000

Fuel Pump May Fail

If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

 

NHTSA Campaign Number: 20V012

Manufacturer Toyota Motor Engineering & Manufacturing

Components FUEL SYSTEM, GASOLINE

Potential Number of Units Affected 695,541

 

Summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350, and 2019 Toyota Avalon and Corolla, and Lexus NX 300, ES 350, and GS 200T vehicles. The low-pressure fuel pump inside the fuel tank may fail.

 

Remedy

Toyota notified owners of the safety risk with an interim notification between February 17, 2020 and March 13, 2020 to the original population of potentially affected vehicles. Owners of the vehicles in the expanded population will be mailed letters by May 18, 2020. Toyota will send a second notice to owners to have the fuel pump replaced once the remedy is available. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota’s numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall


IMPORTANT UPDATE

 

The attached Dealer Letter has been updated. Refer to the details below.

 

DATE TOPIC
April 8, 2020
  • Remedy ETA has been added to the Dealer Letter.
  • Samples of Owner Letter “B” and “C” have been attached for your reference.
March 19, 2020
  • 120 days of rental vehicle reimbursement are now available.
March 9, 2020
  • Rental claim filing deadline applicable to vehicles removed from the Safety Recall have been added.
March 3, 2020
  • The covered vehicles section has been updated.
  • The remedy description has been updated.
  • The owner letter mailing date has been updated.
February 5, 2020
  • A copy of the owner notification letter has been attached for your reference.
January 29, 2020
  • The Toyota Customer Vehicle Offsite Storage Form has been added to the Dealer Letter.
  • Loaner vehicle reimbursement Op Codes have been added to the Dealer Letter.

The most recent update in the attached Dealer Letter will be highlighted with a red box.

 

Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.

 

Thank you for your cooperation.


Original Publication Date: January 13, 2020

To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

SAFETY RECALL 20TA02 (Interim Notice 20TB02)

Multiple Models and Model Years
Vehicle May Stall During Driving at Higher Speed

Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory
2018 – 2019  4Runner Early September 2013 – Mid-February 2015 112,500 0
2018 – 2019  Camry Mid-November 2017 – Mid-February 2019 19,300 70
2018 – 2019  Highlander Early November 2017 – Early July 2019 375,850 960
2018 – 2019  Land Cruiser Early September 2013 – Mid-March 2015 4,500 0
2018 – 2019  Sequoia Early April 2018 – Mid-March 2019 11,100 130
2018 – 2019  Sienna Early November 2017 – Mid-February 2019 111,500 90
2018 – 2019  Tacoma Early November 2017 – Mid-February 2019 323,900 300
2018 – 2019  Tundra Early April 2018 – Early February 2019 71,800 140
2018 – 2019  Corolla Mid-October 2017 – Early February 2019 364,700 30
2018 – 2019  Avalon Early April 2018 – Mid-February 2019 20,700 140
2014 FJ Cruiser Early September 2013 – Early August 2014 17,200 0
Red Stop

STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.

Refer to Dealer Inventory Procedures section for more details.

Red Stop

 

On March 4, 2020, Toyota amended a previously filed Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA). The amended Defect Information Report (DIR) informs the National Highway Traffic Safety Administration (NHTSA) of Toyota’s intent to amend the prior voluntary Safety Recall to cover certain 2014 – 2015 model year 4Runner vehicles, certain 2018 – 2019 model year Camry, Highlander, Sequoia, Tacoma, Tundra, Corolla, and Avalon vehicles, certain 2014 model year FJ Cruiser vehicles, certain 2017 – 2019 model year Sienna, and certain 2014 – 2015 model year Land Cruiser vehicles.

Note: When this Safety Recall was first announced on January 13, 2020, there were approximately 564,300 vehicles covered. As of March 3, 2020, this Safety Recall has been amended to cover a total of approximately 1,433,050 vehicles.                                                   

 

Condition

The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash.

 

Remedy

Toyota is currently preparing the remedy. When the remedy becomes available, any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE.

 

Remedy ETA:

At this time, Toyota is currently preparing the necessary parts and repair instructions to begin a phased implementation of the remedy. Refer to the table below for dates that Toyota estimates the remedy will become available for each vehicle model.

Important Note: The dates specified in this table are estimates and are subject to change due to possible impacts of COVID-19.

Phase Model Approximate Total Vehicles Estimated Remedy Availability Timing
1 Camry 19,300 Late May 2020 – Early June 2020
2019 MY Avalon 19,900
Corolla 364,700
Highlander 375,850
FJ Cruiser 17,200
2014 MY 4Runner 65,000
2 Sequoia 11,100 Late June 2020
Tundra 71,800
2018 MY Avalon 800
Sienna 111,500
3 Tacoma 323,900 Late September 2020
4 Land Cruiser 4,500 Late October 2020
TBD 2015 MY 4Runner 47,500 TBD

 

Covered Vehicles

There are approximately 1,433,050 vehicles covered by this Safety Recall. Approximately 15,400 vehicles involved in this Safety Recall were distributed to Puerto Rico.

 

Removed Vehicles

After further investigation, Toyota’s current information indicates that approximately 74,600 vehicles, that were previously included when this Safety Recall was first announced on January 13, 2020, are not affected by this condition.  These vehicles have been removed from the Safety Recall.  Refer to the chart below for a summary of the vehicles that have been removed from this Safety Recall.

Model / Years Production Period Approximate Total
Vehicles Removed
2018 – 2019 4Runner Early August 2018 – Late January 2019 72,700
2018 – 2019 Land Cruiser 1,900

These removed VINs will now appear “Not applicable for VIN” in TIS Service Lane search as shown below:

Toyota will send an owner letter to owners of these vehicles explaining this situation.

A limited number of these vehicle owners may have been provided a rental vehicle during the interim period between the original announcement of this recall on January 13th, 2020 and the amendment filed on March 4th in which their vehicle was removed from the recall.

For rentals that have been provided to owners of vehicles that have been removed from the Safety Recall, Toyota requests that the dealership work with the customer to have the loaner returned. Dealers will have until April 23, 2020 to file rental claims for removed-vehicles.

Use TIS service lane to confirm if your dealership has provided a loaner to an owner of a removed vehicle. Removed VINs will appear “Not applicable for VIN” in TIS Service Lane search as shown above.

 

Owner Letter Mailing Date

Refer to the table below for the owner letter mailing period.

Applicable Vehicles Letter Mailing Period Attached Sample
Original vehicles covered from January 13, 2020 announcement. Mid-February 2020 – Mid March 2020 Sample A
Vehicles added on March 3, 2020 Owners will be notified no later than early May 2020 Sample B
Vehicles removed on March 3, 2020 Mid-April 2020 – Early May 2020 Sample C

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS.

 

Dealer Inventory Procedures

New Vehicles in Dealership Inventory

There are approximately 1,570 vehicles in new dealer inventory as of January 13, 2020.

Red Stop Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety.  Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory:  It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available.  Toyota provides these flooring reimbursements at 60-day intervals.  Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

 

NOTE:

  • New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
  • Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

           

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

Hold For Inspection

Part Number Description Quantity
00411-140003 Inspection Mirror Hang Tag 25 Per Pack

NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).

 

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Pre-Owned Vehicles in Dealer Inventory

Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Toyota.

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to [email protected]toyota.com. In the subject line of the email, state “Disclosure Form 20TA02/20TB02” and include the VIN.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Toyota Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Handling

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

Salvage Title Vehicles

Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.

For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

 

Customer Reimbursement

Reimbursement consideration instructions will be included in the owner letter.

 

Warranty Reimbursement Procedure

Loaner Vehicle Reimbursement Procedure

Until the remedy is available, if a customer is uncomfortable driving their vehicle, a loaner vehicle or alternative transportation may be provided and claimed at the maximum rate shown in the tables below.

Customer’s involved vehicle is a 4Runner, Camry, Highlander, Land Cruiser, Sequoia, Sienna, Corolla, or Avalon ($35.00/day max rate)

 

OpCode Description
TB2RC1 Vehicle Rental 1-30 Days
TB2RC2 Vehicle Rental 31 – 60 Days
TB2RC3 Vehicle Rental 61 – 90 Days
TB2RC4 Vehicle Rental 91 – 120 Days

 

Customer’s involved vehicle is a Tacoma or Tundra ($60.00/day max rate)

OpCode Description
TB2RT1 Vehicle Rental 1 – 30 Days
TB2RT2 Vehicle Rental 31 – 60 Days
TB2RT3 Vehicle Rental 61 – 90 Days
TB2RT4 Vehicle Rental 91 – 120 Days

NOTE:

  • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
  • Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP).
  • Dealers will be allowed to file these Op Codes up to 90 days after the final phase has launched into remedy. After that time, no claims for alternative transportation reimbursement will be accepted.
  • Rental claims for removed-vehicles will not be accepted after April 23, 2020.

 

Offsite Vehicle Storage Handling and Documentation

Until the remedy is available, customers that have been provided with a loaner vehicle may choose to store their involved vehicle at home or another personal storage location.  If the customer chooses to do this, the customer must sign the attached Toyota Customer Vehicle Offsite Storage Form.

  • Customers are only required to sign this form if they wish to store their involved vehicle at home or at another personal storage location. If the customer elects to leave their vehicle at the dealership, your dealership must retain the vehicle as outlined in the applicable warranty guidelines. For vehicles retained at your dealership, reference T-SB-0196-17 for long term vehicle storage guidelines.
  • Keep a completed copy of the Toyota Customer Vehicle Offsite Storage Form on file at the dealership and send a copy to [email protected]toyota.com. In the subject line of the email state, “Customer Vehicle Offsite Storage Form 20TA02” and include the VIN.
  • The vehicle must be stored using the guidelines identified on the Toyota Customer Vehicle Offsite Storage Form and agreed to by the customer.
  • When the remedy becomes available for the customer’s vehicle, the customer must return the loaner vehicle to your dealership and have the remedy performed on their vehicle. The rental Op Codes listed above will only remain available for claim filing 30 days after the remedy becomes available for the customer’s vehicle.

 

Campaign Designation / Phase Decoder

Campaign Designation / Phase Decoder
Examples:

19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019

20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020

21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety Recall.

 

Thank you for your cooperation.

TOYOTA MOTOR SALES, U.S.A., INC.


SAFETY RECALL 20TA02 (Interim Notice 20TB02)

Multiple Models and Model Years
Vehicle May Stall During Driving at Higher Speed

Frequently Asked Questions
Original Publication Date: January 13, 2020

 

◄ IMPORTANT UPDATE ►

DATE TOPIC
April 8, 2020
  • A new Q/A #4 has been added.
March 3, 2020
  • Q/A #2 has been updated.
  • Q/A #3 has been updated.
  • Q/A #3a has been updated.

The most recent update will be highlighted with a red box.

 

Q1: What is the condition?
A1: The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash.

Q1a: Are there any symptoms/warnings before the condition appears in a vehicle?
A1a: Drivers may experience rough engine running, warning lights or messages on the instrument panel, engine no start, and loss of motive power.
Q1b: Which warning lights and messages may be displayed if the condition is present?
A1b: If the condition were to occur, the malfunction indicator lamp (MIL) shown below, may illuminate in the instrument panel cluster. In addition to the malfunction indicator lamp, other warning lamps and messages may also be displayed. The specific lamp(s) and message(s) that is/are displayed may vary depending upon the specific model of vehicle.

 

Malfunction Indicator Light (MIL)
malfunction indicator lamp (MIL)

Note: The malfunction indictor lamp (MIL) and other lamps and messages can be displayed for other issues unrelated to this Safety Recall.

 

Q2: What is Toyota going to do?
A2: Toyota is currently preparing the remedy. When the remedy becomes available, any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE.

 

Q3: Which and how many vehicles are covered by this Safety Recall?
A3: When this Safety Recall was first announced on January 13, 2020, there were approximately 564,300 vehicles covered. As of March 3, 2020, this Safety Recall has been amended and now covers a total of approximately 1,433,050 vehicles.

 

Model Name Model Year Production Period Approximate UIO
4Runner 2018 – 2019 Early September 2013 – Mid-February 2015 112,500
Camry 2018 – 2019 Mid-November 2017 – Mid-February 2019 19,300
Highlander 2018 – 2019 Early November 2017 – Early July 2019 375,850
Land Cruiser 2018 – 2019 Early September 2013 – Mid-March 2015 4,500
Sequoia 2018 – 2019 Early April 2018 – Mid-March 2019 11,100
Sienna 2018 – 2019 Early November 2017 – Mid-February 2019 111,500
Tacoma 2018 – 2019 Early November 2017 – Mid-February 2019 323,900
Tundra 2018 – 2019 Early April 2018 – Early February 2019 71,800
Corolla 2018-2019 Mid-October 2017 – Early February 2019 364,700
Avalon 2018-2019 Early April 2018 – Mid-February 2019 20,700
FJ Cruiser 2014 Early September 2013 – Early August 2014 17,200

 

Q3a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.?
A3a: Yes, there are approximately 385,080 total Lexus vehicles now covered by this Safety Recall. The following vehicles are covered: certain 2018 – 2019 model year ES 350, GS 300, GS 350, IS 300, IS 250, LC 500, LC 500h, LS 500, LS 500h, RC 300, and RC 350 vehicles, certain 2013 – 2014 model year GS 350, certain 2014 – 2015 model year GX 460, IS 350, and LX 570 vehicles, certain 2017 – 2019 model year RX 350 and 350L vehicles, certain 2013 – 2015 model year LS 460 vehicles, certain 2014 model year IS F vehicles, certain 2017 model year IS 200t vehicles, certain 2015 model year NX 200t vehicles, and certain 2015 model year RC 350 vehicles.

 

Q4: When will the remedy become available?
A4: At this time, Toyota is currently preparing the necessary parts and repair instructions to begin a phased implementation of the remedy. Refer to the table below for dates that Toyota estimates the remedy will become available for each vehicle model.

Important Note: The dates specified in this table are estimates and are subject to change due to possible impacts of COVID-19.

Phase Model Approximate Total Vehicles Estimated Remedy Availability Timing
1 Camry 19,300 Late May 2020 – Early June 2020
2019 MY Avalon 19,900
Corolla 364,700
Highlander 375,850
FJ Cruiser 17,200
2014 MY 4Runner 65,000
2 Sequoia 11,100 Late June 2020
Tundra 71,800
2018 MY Avalon 800
Sienna 111,500
3 Tacoma 323,900 Late September 2020
4 Land Cruiser 4,500 Late October 2020
TBD 2015 MY 4Runner 47,500 TBD

 

Q5: hat if I previously paid for repairs related to this Safety Recall?
A5: Reimbursement consideration instructions will be provided in the owner letter.

 

Q6: How does Toyota obtain my mailing information?
A6: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

 

Q7: What if I have additional questions or concerns?
A7: If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

 



39 Affected Products

Vehicles

MAKE MODEL YEAR
LEXUS ES350 2019
LEXUS GS 200T 2019
LEXUS GS 350 2018-2019
LEXUS GX460 2018-2019
LEXUS IS 300 2018-2019
LEXUS LC500 2018-2019
LEXUS LS500 2018-2019
LEXUS LX570 2018-2019
LEXUS NX300 2019
LEXUS RC 300 2018-2019
LEXUS RC 350 2018-2019
LEXUS RX350 2018-2019
TOYOTA 4RUNNER 2018-2019
TOYOTA AVALON 2019
TOYOTA CAMRY 2018-2019
TOYOTA COROLLA 2019
TOYOTA HIGHLANDER 2018-2019
TOYOTA LAND CRUISER 2018-2019
TOYOTA SEQUOIA 2018-2019
TOYOTA SIENNA 2018-2019
TOYOTA TACOMA 2018-2019
TOYOTA TUNDRA 2018-2019

32 Associated Documents

Manufacturer Notices(to Dealers,etc)- Lexus Updated Dealer Letter

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Manufacturer Notices(to Dealers,etc) -Multiple Models and Model Years Vehicle May Stall During Driving at Higher Speed dated January 13, 2020.

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Manufacturer Notices(to Dealers,etc)- Updated Dealer Letter 1/29/20

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Manufacturer Notices(to Dealers,etc)- Updated Dealer Letter 1/29/20

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Manufacturer Notices(to Dealers,etc)- Updated Dealer Letter

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Manufacturer Notices(to Dealers,etc)- Lexus – Updated Dealer Letter

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ISSUED Interim Owner Notification Letter(Part 577)

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Latest Recalls Documents

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Quicksilver 858080Q03 Power Tune Internal Engine Cleaner, 12oz - for 2-Stroke, 4-Stroke and Fuel-Injected Gas Engines
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Last update on 2020-07-07 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2020-07-07 / Affiliate links / Images from Amazon Product Advertising API

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