SAFETY RECALL 20TA01 – Airbag May Not Deploy Properly or Airbag Inflator May Rupture – 1997-2000 Toyota

January 22, 2020 NHTSA CAMPAIGN NUMBER: 20V033000

Air Bag Inflators May Rupture or Underinflate Bag

In the event of a crash necessitating air bag deployment, an inflator rupture may result in metal fragments striking the driver or other occupants. An underinflated air bag may not properly protect the occupant, and increases the risk of serious injury or death.

 

NHTSA Campaign Number: 20V033

Manufacturer Toyota Motor Engineering & Manufacturing

Components AIR BAGS

Potential Number of Units Affected 138,842

 

Summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 1998-2000 RAV4, 1998-1999 RAV4 EV and Celica and 1997-1998 Supra vehicles. These vehicles were equipped with Non-Azide Driver air bag Inflators (NADI) and do not contain phase stabilized ammonium nitrate (PSAN) propellant. Due to a manufacturing issue, the NADI inflators may absorb moisture, causing the inflators to rupture or the air bag cushion to underinflate.

 

Remedy

Toyota will notify owners, and owners will have the option to self-inspect, or have a dealer inspect the steering wheel on their vehicle to determine if their vehicle may be equipped with an affected inflator. Potentially affected steering wheel serial numbers will be inspected by a dealer. Based on the inspection, dealers will replace the front driver air bag inflator with an alternate one, as necessary. These repairs will be performed free of charge. The recall began August 28, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota’s numbers for this recall is 20TB01 and 20TA01.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

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Original Publication Date: July 30, 2020

To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

SAFETY RECALL 20TA01 (Remedy Notice)

Certain 1997-1998 Model Year Supra
Certain 1998-1999 Model Year Celica
Certain 1998-2000 Model Year RAV4
Certain 1998-1999 Model Year RAV4 EV
Airbag May Not Deploy Properly or Airbag Inflator May Rupture
NHTSA Recall No. 20V-033

Model / Years	Production Period	Approximate Total Vehicles	Approximate Stop Sale Dealer Inventory
Supra / 1997 – 1998	Mid-March 1997 – Early August 1998	700	0
Celica / 1998 – 1999	Mid-August 1997 – Early May 1999	8,200	0
RAV4 / 1998 – 2000	Early June 1997 – Late August 1999	129,300	0
RAV4 EV / 1998 – 1999	Mid-July 1997 – Late August 1999	700	0

 

On January 22, 2020, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 1997-1998 model year Supra, certain 1998-1999 model year Celica vehicles, certain 1998-2000 model year RAV4, and certain 1998-1999 model year RAV4 EV.

 

Condition

The subject vehicles are equipped with a front driver air bag with an inflator made by Takata. According to information provided by Takata, the airbag may not deploy properly. This could result in underinflation of the airbag or the chance of an inflator rupture that could result in metal fragments striking the driver or other occupants. If underinflation or inflator rupture occurs, this could increase the risk of injury or death to vehicle occupants.

 

Remedy 

Toyota dealers will inspect and, if necessary, replace the front driver airbag inflator with a new one FREE OF CHARGE.

 

Covered Vehicles

There are approximately 138,900 vehicles covered by this Safety Recall. Approximately 2,500 vehicles involved in this Safety Recall were distributed to Puerto Rico.

 

Owner Letter Mailing Date

Toyota will begin to notify owners in early August 2020.

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

Dealer Inventory Procedures

New Vehicles in Dealership Inventory – Reminder

Toyota has not identified any new vehicles in dealership inventory that are covered by this Safety Recall. However, below is a reminder of the dealer’s obligations pertaining to Safety Recalls if there are new vehicles in dealership inventory:

Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety.  Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory:  It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non-SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Pre-Owned Vehicles in Dealer Inventory

To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state, “Disclosure Form 20TA01/20TB01” and include the VIN.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non-SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Toyota Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Handling, Parts Ordering, and Remedy Procedures

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

Salvage Title Vehicles

Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.

For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

 

Parts Ordering Process – Non SET and GST Parts Ordering Process

It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.

All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details.

Part Number	Description	Quantity
04000-14252	INFLATOR, STEERING WHEEL AIR BAG	1

 

Technician Training Requirements

The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:

• Toyota Certified (Electrical)
• Toyota Expert (Any Specialty)
• Master
• Master Diagnostic Technicians

Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

 

Remedy Procedures

Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

 

Repair Quality Confirmation

The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

 

Parts Recovery Procedures – Shipping Information for Removed Inflators and Airbag Assemblies

This parts return procedure is applicable to removed airbag inflators, airbag modules, and airbag assemblies. With this process, each dealer will be required to perform the following:

• Apply a return address label to the outside of each inflator/module/assembly box (label provided by Takata in the new part box).
• Store the old parts on a pallet until 100 are accumulated or whatever amount is collected after 30 days.
• Keep a running log of how many of each type of inflator/module/assembly are on the pallet.
• Secure the parts on the pallet with shrink wrap.
• Contact Takata at 1-877-650-9409 to arrange LTL pick-up.
• Place an over-pack label on the palletized load and provide the LTL driver with the pre-filled out documentation that will be sent to the dealer by Takata.

This process will not require the dealer to fill out any paperwork.  All documents will be filled out by Takata and returned to the dealer.

Refer to the Job Aid available on TIS for more details on this process and how to get more labels.

NOTE: This updated inflator recovery program only applies to the continental 48 states.  Alaska, Hawaii and the US Territories must contact the following Takata USA representative directly for shipping instructions: Miguel Prigadaa – Tel #: 210-250-5078 or e-mail: MLGTakataRestraints_International@menloworldwide.com.

 

Warranty Reimbursement Procedures

Interim Loaner Vehicle or Alternative Transportation Reimbursement Procedure

If a customer did not feel comfortable driving their vehicle during the interim period, Toyota required them to contact the Toyota Customer Experience Center (CEC) to request a rental. If a dealer provided a customer a rental approved by the CEC, they should reach out to quality_compliance@toyota.com with the CEC case number to request the loaner vehicle reimbursement op codes. Dealers can reach the CEC at 1-888-270-9371 – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

If the above conditions are met, a loaner vehicle or alternative transportation through Toyota Rent-A-CAR (TRAC) can be claimed for $35 per day.

NOTE:

• Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
• Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP).
• Dealers will be allowed to file these Op Codes until October 28, 2020. After that date, no claims for alternative transportation reimbursement will be accepted for the interim period.

 

Warranty Reimbursement Procedure

Op Code	Description	Flat Rate Hours
A01001	Inspect Vehicle ONLY	0.6
A01002	Replace Airbag Inflator	0.8
A01003	Replace Airbag Assembly	0.8

 

• The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
• Towing may be offered to the customer and can be claimed under Op. Code A01001, A01002, or A01003 for $250 as sublet type “TW”.
  • Towing invoice MUST be attached to all towing claims. These claims may be subject to debit if towing invoice is not attached.

 

Remedy Rental Op Codes

If alternative transportation was required while waiting on a response from  quality_compliance@toyota.com to determine if inflator replacement was required, then alternative transportation can be claimed as sublet type “RT” under the repair Op. Code A01001 or A01002 for up to 7 days.

If alternative transportation was required because quality_compliance@toyota.com instructed your dealer to replace the airbag assembly, then alternative transportation can be claimed as sublet type “RT” under the repair Op. Code A01003 for up to 30 days while waiting on a replacement airbag assy.

 

NOTE:

• Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
• Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP).

 

Claim Filing Accuracy and Correction Requests

It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

 

Customer Reimbursement

Reimbursement consideration instructions will be included in the owner letter.

 

Campaign Designation / Phase Decoder

Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

 

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety Recall.

 

Thank you for your cooperation.

TOYOTA MOTOR SALES, U.S.A., INC.

 

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SAFETY RECALL 20TA01 (Remedy Notice)

Certain 1997-1998 Model Year Supra
Certain 1998-1999 Model Year Celica
Certain 1998-2000 Model Year RAV4
Certain 1998-1999 Model Year RAV4 EV
Airbag May Not Deploy Properly or Airbag Inflator May Rupture
NHTSA Recall No. 20V-033

 

Frequently Asked Questions

Original Publication Date: July 30, 2020

 

Q1:	What is the condition?
A1:	The subject vehicles are equipped with a front driver air bag with an inflator made by Takata. According to information provided by Takata, the airbag may not deploy properly. This could result in underinflation of the airbag or the chance of an inflator rupture that could result in metal fragments striking the driver or other occupants. If underinflation or inflator rupture occurs, this could increase the risk of injury or death to vehicle occupants. Q1a: What is the inflator? A1a: The inflator is a device contained within the airbag assembly. It contains propellant which is ignited in the event an airbag deployment is necessary.  When ignited, the propellant expands into an inert gas, inflating the airbag.
Q2:	What is Toyota going to do?
A2:	Toyota will send an owner notification by first class mail starting in early August 2020, advising owners to make an appointment with their authorized Toyota dealer to have the front driver airbag inflator inspected and, if necessary, replaced FREE OF CHARGE.
Q3:	Which and how many vehicles are covered by this Safety Recall?
A3:	There are approximately 138,900 vehicles covered by this Safety Recall. Model Name Model Year Production Period Approximate Total Vehicles Supra 1997 – 1998 Mid-March 1997 – Early August 1998 700 Celica 1998 – 1999 Mid-August 1997 – Early May 1999 8,200 RAV4 1998 – 2000 Early June 1997 – Late August 1999 129,300 RAV4 EV 1998 – 1999 Mid-July 1997 – Late August 1999 700   Q3a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.? A3a: No, there are no other Lexus or Scion vehicles covered by this Safety Recall.
Q4:	Are there any warnings that this condition exists?
A4:	No. There are no warnings that this condition exists. However, the condition does not cause the airbag to activate when it should not. Also, the front driver airbag is designed to inflate only in certain moderate to severe crashes.
Q5:	Can I determine if my vehicle is equipped with an affected inflator?
A5:	Yes. Vehicles that may be affected are equipped with a three spoke steering wheel with an SRS AIRBAG sign, as shown below. POTENTIALLY AFFECTED 3 spokes with SRS AIRBAG sign   Inspection Hints: Does the steering wheel have 3 spokes, as shown above? AND Does the steering wheel have an SRS AIRBAG sign, as shown above?   If YES to both, your vehicle is potentially affected and further inspection and, if necessary, repair is needed.   NOT AFFECTED 2 or 4 spokes 3 spokes without SRS AIRBAG sign   Inspection Hints: Does the steering wheel have 2 or 4 spokes, as shown above? If YES, your airbag does not require repair. OR Does the steering wheel have 3 spokes without an SRS AIRBAG sign, as shown above? If YES, your airbag does not require repair. Q5a: What if I cannot determine if my vehicle is equipped with the steering wheel that has the    potentially affected inflator? A5a: Any authorized Toyota dealer can inspect your vehicle to determine if it is equipped with the affected inflator FREE OF CHARGE.   Q5b: What if I determine my vehicle is NOT equipped with the steering wheel that has the potentially affected inflator? A5b: If you have completed the inspection yourself and determined your vehicle is not equipped with the steering wheel shown with a potentially affected airbag, please check the box on the insert which came with the owner letter and return it to us (no postage is necessary).  Doing so will remove your vehicle’s information from any future mailing regarding this Safety Recall.”
Q6:	How is this different from the Takata airbag inflators that have been recalled previously?
A6:	The inflators previously recalled use a different propellant than the inflators involved in this recall.
Q7:	How long will the repair take?
A7:	The repair takes approximately one hour. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
Q8:	What if I previously paid for repairs related to this Safety Recall?
A8:	Reimbursement consideration instructions will be provided in the owner letter.
Q9:	How does Toyota obtain my mailing information?
A9:	Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
Q10:	What if I have additional questions or concerns?
A10:	If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

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URGENT SAFETY RECALL

This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you.

This notice applies to your vehicle:

VIN ABCDEFGH987654321

IMPORTANT SAFETY RECALL (Remedy Notice)

Certain 1997–1998 Model Year Supra
Certain 1998–1999 Model Year Celica
Certain 1998–2000 Model Year RAV4
Certain 1998–1999 Model Year RAV4 EV
Airbag May Not Deploy Properly or Airbag Inflator May Rupture
NHTSA Recall No. 20V-033

 

Dear <FirstName/LastName>:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 1997–1998 model year Supra, certain 1998–1999 model year Celica, certain 1998–2000 model year RAV4, and certain 1998-1999 model year RAV4 EV vehicles.

You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.

 

What is the condition?

The subject vehicles are equipped with a front driver air bag with an inflator made by Takata. According to information provided by Takata, the airbag may not deploy properly. This could result in underinflation of the airbag or the chance of an inflator rupture that could result in metal fragments striking the driver or other occupants. If underinflation or inflator rupture occurs, this could increase the risk of injury or death to vehicle occupants.

 

What Should You Do?

Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible.

The remedy will require parts replacement. We recommend you contact your dealer to schedule an appointment in advance to confirm parts availability and minimize your inconvenience.

Your local Toyota dealer will be more than happy to answer any of your questions.

To find a dealer near you, visit www.toyota.com/dealers.

For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.

If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to 4:30 p.m., Central Time.

 

What will Toyota do?

Any authorized Toyota dealer will inspect and, if necessary, replace the front driver airbag inflator FREE OF CHARGE to you.

 

This is an important Safety Recall.

The remedy will take approximately one hour. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time.

The condition does not cause the airbag to activate when it should not. Also, the front driver airbag is designed to inflate only in certain moderate to severe crashes.

However, if you are uncomfortable driving the vehicle to the dealership, please contact your local authorized Toyota dealer who will arrange for vehicle pick up.

 

How can I determine if my airbag inflator may be affected?

You can inspect the steering wheel on your vehicle to determine if your vehicle may be equipped with an affected inflator. Refer to the details below for information on the inspection.

Look at the steering wheel of your vehicle. If you have the steering wheel that looks like the potentially affected one in the image below, your vehicle may be equipped with an affected inflator.

POTENTIALLY AFFECTED

3 spokes with SRS AIRBAG sign

 

Inspection Hints:

1. Does the steering wheel have 3 spokes, as shown above?

AND

2. Does the steering wheel have an SRS AIRBAG sign, as shown above?

 

If YES to both, your vehicle is potentially affected and further inspection and, if necessary, repair is needed.

 

NOT AFFECTED

2 or 4 spokes

3 spokes without SRS AIRBAG sign

 

Inspection Hints:

1. Does the steering wheel have 2 or 4 spokes, as shown above? If YES, your airbag does not require repair.

OR

2. Does the steering wheel have 3 spokes without an SRS AIRBAG sign, as shown above? If YES, your airbag does not require repair.

 

If you are not comfortable doing this inspection, any authorized Toyota dealer will perform the inspection FREE OF CHARGE to you.

 

Do I have the steering wheel described above that is potentially affected?

Yes: If your vehicle has the steering wheel shown above with a potentially affected airbag, please contact your authorized Toyota dealer to make an appointment to confirm that you have an involved inflator and, as necessary, to have this important Safety Recall performed as soon as possible. The remedy will take approximately 1 hour. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time.

No: If you have completed the inspection yourself and determined your vehicle is not equipped with the steering wheel shown with a potentially affected airbag, please check the box on the attached insert and return it to us. No postage is necessary. Doing so will remove your vehicle’s information from any future mailing regarding this Safety Recall.

 

What if you have previously paid for repairs to your vehicle for this specific condition?

If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns,” and click on “Submit Reimbursement Request.”

Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below:

Toyota Customer Experience Center – TSR, Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc., P O Box 259001 – SSC/CSP Reimbursements, Plano, Texas 75025-9001

FAX: 310-381-7756

Please refer to the attached Reimbursement Checklist for required documentation details.

 

What if you are not the owner or operator of this vehicle?

If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

If you know the current owner or operator, please forward this letter to them.

If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.

If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.

We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you.

Thank you for driving a Toyota.

Sincerely,

Toyota Motor Sales, USA

 

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RETIRO DE SEGURIDAD URGENTE

Este es un Retiro de Seguridad importante.

El remedio se realizará SIN CARGO para usted.

Este aviso aplica a su vehículo:

VIN ABCDEFGH987654321

RETIRO DE SEGURIDAD IMPORTANTE (Aviso de Remedio)

Ciertos vehículos modelo Supra de año 1997–1998
Ciertos vehículos modelo Celica de año 1998–1999
Ciertos vehículos modelo RAV4 de año 1998–2000
Ciertos vehículos modelo RAV4 EV de año 1998–1999
La bolsa de aire puede que no se despliegue adecuadamente o el inflador de la bolsa de aire puede romperse
Retiro de Seguridad de NHTSA No. 20V-033

 

Estimado (nombre/apellido del cliente):

Se le envía esta notificación de acuerdo con la Ley Nacional de la oficina de Administración Nacional de Seguridad del Tráfico en las Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés). Toyota ha decidido que existe un defecto, que se relaciona con la seguridad de los vehículos de motor en ciertos vehículos modelo Supra de año 1997–1998, ciertos vehículos modelo Celica de año 1998–1999, ciertos modelo vehículos RAV4 de año 1998–2000 y ciertos vehículos modelo RAV4 EV de año 1998–1999.

Usted recibió esta notificación porque nuestros registros, que se basan principalmente en los datos del estado de registro y de título, indican que usted es el propietario actual.

 

¿Cuál es la condición?

Los vehículos cuestionables están equipados con una bolsa de aire delantera del lado del conductor con un inflador fabricado por Takata. De acuerdo con la información suministrada por Takata, la bolsa de aire puede que no se despliegue adecuadamente. Esto pudiera ocasionar que la bolsa de aire no se infle lo suficiente o la posibilidad de la ruptura de un inflador que pudiera ocasionar que fragmentos metálicos golpeen al conductor u otros ocupantes. Si no se infla lo suficiente u ocurre una ruptura del inflador, esto pudiera aumentar el riesgo de lesiones o la muerte a los ocupantes del vehículo.

 

¿Qué Debe Hacer?

Comuníquese con cualquier concesionario Toyota autorizado para programar una cita para que realicen el remedio tan pronto como sea posible.

El remedio va a requerir el reemplazo de piezas. Le recomendamos que se comunique con su concesionario para programar una cita con anticipación para confirmar la disponibilidad de las piezas y reducir al mínimo sus inconvenientes.

Su concesionario Toyota local responderá con gusto todas sus preguntas.

Para encontrar un concesionario cerca de usted, visite www.toyota.com/dealers.

Si desea más información sobre este y otros Retiros de Seguridad, incluyendo las preguntas frecuentes, visite www.toyota.com/recall. Ingrese el número de identificación de su vehículo de 17 dígitos (VIN) indicado arriba para revisar la información específica de su vehículo.

Si requiere más asistencia, puede comunicarse con el Centro de Experiencias del Cliente Toyota llamando al 1-888-270-9371, de lunes a viernes, de 7:00 a.m. a 7:00 p.m. y los sábados de 7:00 a.m. a 4:30 p.m., Horario del Centro.

 

¿Qué hará Toyota?

Cualquier concesionario Toyota autorizado inspeccionará y, si es necesario, reemplazará el inflador de bolsa de aire delantera de lado del conductor SIN CARGO a usted.

 

Este es un Retiro de Seguridad importante.

El remedio tomará aproximadamente una hora. Sin embargo, dependiendo de la programación de trabajo del concesionario, tal vez sea necesario tener disponible su vehículo por un plazo más largo.

 

La condición no ocasiona que la bolsa de aire se active cuando no debe activarse. También, la bolsa de aire delantera del lado del conductor está diseñada para inflarse solamente en ciertos choques de moderados a severos.

Sin embargo, si no se siente cómodo conduciendo el vehículo al concesionario, por favor comuníquese con su concesionario Toyota autorizado local, el cual coordinará recoger el vehículo.

 

English version on front side
Versión en inglés en el frente

 

¿Cómo puedo determinar si mi inflador de la bolsa de aire puede estar afectado?

Usted puede inspeccionar el volante de la dirección en su vehículo para determinar si su vehículo puede estar equipado con un inflador afectado. Consulte los detalles a continuación para información sobre la inspección.

Observe el volante de la dirección de su vehículo. Si usted tiene el volante de la dirección que se ve como el afectado potencialmente en la imagen a continuación, su vehículo puede estar equipado con un inflador afectado.

 

AFECTADO POTENCIALMENTE

 

3 radios con la señal “SRS AIRBAG” (Bolsa de aire del SRS)

SRS AIRBAG

 

Pistas de inspección:

 

1. ¿El volante de la dirección tiene 3 radios, como se muestra anteriormente?

Y

2. ¿El volante de la dirección tiene una señal de “SRS AIRBAG” (Bolsa de aire del SRS), como se muestra anteriormente?

 

Si contestó SÍ a las dos preguntas, su vehículo puede estar afectado potencialmente y necesitar una inspección adicional y, si es necesario, la reparación.

 

NO AFECTADO

2 o 4 radios

 

3 radios sin la señal “SRS AIRBAG” (Bolsa de aire del SRS)

 

NO SRS AIRBAG

 

Pistas de inspección:

 

1. ¿El volante de la dirección tiene 2 o 4 radios, como se muestra anteriormente? Si es SÍ, su bolsa de aire no requiere reparación.

O

2. ¿El volante de la dirección tiene 3 radios sin una señal de “SRS AIRBAG” (Bolsa de aire del SRS), como se muestra anteriormente? Si es SÍ, su bolsa de aire no requiere reparación.

 

Si no se siente cómodo realizando esta inspección, cualquier concesionario Toyota autorizado podrá realizar la inspección SIN CARGO para usted.

 

¿Tengo el volante de la dirección descrito anteriormente que está afectado potencialmente?

Sí: Si su vehículo tiene el volante de la dirección mostrado anteriormente con una bolsa de aire afectada potencialmente, por favor comuníquese con su concesionario Toyota autorizado para hacer una cita para confirmar que usted tiene un inflador involucrado y, según sea necesario, para realizar este Retiro de Seguridad importante lo más pronto posible. El remedio tomará aproximadamente 1 hora. Sin embargo, dependiendo de la programación de trabajo del concesionario, tal vez sea necesario tener disponible su vehículo por un plazo más largo.

No: Si usted mismo ha completado la inspección y ha determinado que su vehículo no está equipado con el volante de la dirección mostrado con la bolsa de aire afectada potencialmente, por favor marque el cuadro en la inserción anexa y devuélvala. No necesita cubrir los gastos de envío (franqueo). Al hacer esto se retirará su información del vehículo de cualquier comunicación futura por correo relacionada con este Retiro de Seguridad.

 

¿Qué pasa si anteriormente pagó reparaciones a su vehículo por esta condición específica?

Si anteriormente pagó reparaciones a su vehículo por esta condición específica antes de recibir esta carta, usted puede ser elegible para el reembolso. Para que se considere su reembolso, envíe una copia de los detalles de su reparación (por ejemplo, una orden de reparación), comprobante de pago e información de propiedad al portal de autoservicio en línea de Toyota. Ingrese en su cuenta de propietarios de Toyota en https:/www.toyota.com/owners/, haga clic en la pestaña “Resources” (Recursos), seleccione “Safety Recalls and Service Campaigns” (Retiros de Seguridad y Campañas de Servicio) y haga clic en “Submit Reimbursement Request” (Enviar solicitud de reembolso).

Como alternativa, si prefiere enviar esta información por correo postal o por fax para que le consideren el reembolso, utilice el domicilio o número de fax que aparece a continuación:

Toyota Customer Experience Center – TSR, Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc., P O Box 259001 – SSC/CSP Reimbursements, Plano, Texas 75025-9001

FAX: 310-381-7756

Remítase a la lista de verificación de reembolsos anexa para conocer los detalles de los documentos requeridos.

 

¿Qué pasa si usted no es el propietario o el operador de este vehículo?

Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del Retiro de Seguridad debe enviar una copia del aviso al arrendatario en menos de diez días.

Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta.

Si quisiera actualizar la información de propiedad o de contacto de su vehículo, por favor visite https://www.toyota.com/recall/update-info-toyota. Necesitará el número de identificación del vehículo (VIN) completo de 17 dígitos para ingresar la nueva información.

Si cree que el concesionario o Toyota no ha cumplido o no ha podido arreglar el defecto en un plazo razonable o sin cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, o llamar a la línea directa sin costo de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153), o visite https://www.safercar.gov.

Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos.

Lamentamos sinceramente cualquier inconveniente que este problema le puede haber ocasionado.

Muchas gracias por conducir un Toyota.

Atentamente,

Toyota Motor Sales, USA

 

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Original Publication Date: January 21, 2020

To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

SAFETY RECALL 20TA01 (Interim Notice 20TB01)

Certain 1997-1998 Model Year Supra
Certain 1998-1999 Model Year Celica
Certain 1998-2000 Model Year RAV4
Certain 1998-1999 Model Year RAV4 EV
Airbag May Not Deploy Properly or Airbag Inflator May Rupture

Model / Years	Production Period	Approximate Total Vehicles	Approximate Stop Sale Dealer Inventory
Supra / 1997 – 1998	Mid-March 1997 – Early August 1998	700	0
Celica / 1998 – 1999	Mid-August 1997 – Early May 1999	8,200	0
RAV4 / 1998 – 2000	Early June 1997 – Late August 1999	129,300	0
RAV4 EV / 1998 – 1999	Mid-July 1997 – Late August 1999	700	0

 

On January 22, 2020, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 1997-1998 model year Supra, certain 1998-1999 model year Celica vehicles, certain 1998-2000 model year RAV4, and certain 1998-1999 model year RAV4 EV.

 

Condition

The subject vehicles are equipped with a front driver air bag with an inflator made by Takata. According to information provided by Takata, the airbag may not deploy properly. This could result in abnormal deployment of the airbag or the chance of an inflator rupture. If an abnormal deployment or inflator rupture occurs, this could increase the risk of injury to vehicle occupants.

 

Remedy

Toyota is currently investigating the remedy for this issue.

 

Covered Vehicles

There are approximately 138,900 vehicles covered by this Safety Recall. Approximately 2,500 vehicles involved in this Safety Recall were distributed to Puerto Rico.

 

Owner Letter Mailing Date

Toyota will notify all owners by late March 2020.

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

Dealer Inventory Procedures

New Vehicles in Dealership Inventory – Reminder

Toyota has not identified any new vehicles in dealership inventory that are covered by this Safety Recall. However, below is a reminder of the dealer’s obligations pertaining to Safety Recalls if there are new vehicles in dealership inventory:

Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety.  Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory:  It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Pre-Owned Vehicles in Dealer Inventory

Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Toyota.

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email, state “Disclosure Form 20TA01/20TB01” and include the VIN.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Toyota Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Handling, Parts Ordering, and Remedy Procedures

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

NOTE: If a customer does not feel comfortable driving their vehicle during the interim period, please ask them to contact the Toyota Customer Experience Center at the number above.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

 

Customer Reimbursement

Reimbursement consideration instructions will be included in the owner letter.

 

Campaign Designation / Phase Decoder

Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

 

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety Recall.

Thank you for your cooperation.

TOYOTA MOTOR SALES, U.S.A., INC.

---

SAFETY RECALL 20TA01 (Interim Notice 20TB01)

Certain 1997-1998 Model Year Supra
Certain 1998-1999 Model Year Celica
Certain 1998-2000 Model Year RAV4
Certain 1998-1999 Model Year RAV4 EV
Airbag May Not Deploy Properly or Airbag Inflator May Rupture

Frequently Asked Questions
Original Publication Date: January 21,2020

Q1:	What is the condition?
A1:	The subject vehicles are equipped with a front driver air bag with an inflator made by Takata. According to information provided by Takata, the airbag may not deploy properly. This could result in abnormal deployment of the airbag or the chance of an inflator rupture. If an abnormal deployment or inflator rupture occurs, this could increase the risk of injury to vehicle occupants. Q1a: What is the inflator? A1a: The inflator is a device contained within the airbag assembly. It contains propellant which is ignited in the event an airbag deployment is necessary.  When ignited, the propellant expands into an inert gas, inflating the airbag.
Q2:	What is Toyota going to do?
A2:	Toyota is currently investigating the remedy for this issue. Toyota will notify all owners by late March 2020.
Q3:	Which and how many vehicles are covered by this Safety Recall?
A3:	There are approximately 138,900 vehicles covered by this Safety Recall. Model Name Model Year Production Period Approximate Total Vehicles Supra 1997 – 1998 Mid-March 1997 – Early August 1998 700 Celica 1998 – 1999 Mid-August 1997 – Early May 1999 8,200 RAV4 1998 – 2000 Early June 1997 – Late August 1999 129,300 RAV4 EV 1998 – 1999 Mid-July 1997 – Late August 1999 700   Q3a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.? A3a: No, there are no other Lexus or Scion vehicles covered by this Safety Recall.
Q4:	Are there any warnings that this condition exists?
A4:	No. There are no warnings that this condition exists. However, the condition does not cause the airbag to activate when it should not. Also, the front driver airbag is designed to inflate only in certain moderate to severe crashes.
Q5:	How is this different from the Takata airbag inflators that have been recalled so far?
A5:	The inflators previously recalled use a different propellant than the inflators involved in this recall.
Q6:	What if I previously paid for repairs related to this Safety Recall?
A6:	Reimbursement consideration instructions will be provided in the owner letter.
Q7:	How does Toyota obtain my mailing information?
A7:	Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
Q8:	What if I have additional questions or concerns?
A8:	If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

---

INTERIM NOTICE

We are currently preparing the remedy. We will notify you again when the remedy is available.

This notice applies to your vehicle:

VIN ABCDEFGH987654321

IMPORTANT SAFETY RECALL (Interim Notice)

Certain 1997–1998 Model Year Supra
Certain 1998–1999 Model Year Celica
Certain 1998–2000 Model Year RAV4
Certain 1998–1999 Model Year RAV4 EV
Airbag May Not Deploy Properly or Airbag Inflator May Rupture
NHTSA Recall No. 20V-033

 

Dear <FirstName/LastName>:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 1997–1998 model year Supra, certain 1998–1999 model year Celica, certain 1998–2000 model year RAV4, and certain 1998–1999 model year RAV4 EV vehicles.

You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.

 

What is the condition?

The subject vehicles are equipped with a front driver air bag with an inflator made by Takata. According to Takata, the air bag inflator may absorb moisture, causing it to rupture or the air bag cushion to underinflate due to a manufacturing issue. In the event of a crash necessitating air bag deployment, an inflator rupture may result in metal fragments striking the driver or other occupants. An underinflated air bag may not properly protect the occupant and increases the risk of serious injury or death.

 

What Should You Do?

We appreciate your patience while we prepare the remedy. We will notify you again when the remedy is available. Your local Toyota dealer will be more than happy to answer any of your questions.

To find a dealer near you, visit www.toyota.com/dealers

For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.

If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to 4:30 p.m., Central Time.

 

Spanish translation on back side
Traducción en español en el lado inverso

 

20TB01 Interim

What will Toyota do?

Toyota is currently preparing the remedy for this recall. Toyota will send another owner notification by first class mail when the free remedy becomes available.

 

This is an important Safety Recall.

We appreciate your patience while we prepare the remedy.

You will receive a second notification when the remedy is available.

 

What if you have previously paid for repairs to your vehicle for this specific condition?

If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns,” and click on “Submit Reimbursement Request.”

Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below:

Toyota Customer Experience Center – TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001

FAX: 310-381-7756

Please refer to the attached Reimbursement Checklist for required documentation details.

 

What if you are not the owner or operator of this vehicle?

If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

If you know the current owner or operator, please forward this letter to them.

If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.

If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.

We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you.

Thank you for driving a Toyota.

Sincerely,

Toyota Motor Sales, USA

6565 Headquarters Drive

 

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NOTIFICACIÓN TEMPORAL

Actualmente estamos preparando el remedio. Nosotros le notificaremos de nuevo cuando el remedio esté disponible.

Este aviso aplica a su vehículo:

VIN ABCDEFGH987654321

RETIRO DE SEGURIDAD IMPORTANTE (Notificación temporal)

Ciertos vehículos modelo Supra de año 1997–1998
Ciertos vehículos modelo Celica de año 1998–1999
Ciertos vehículos modelo RAV4 de año 1998–2000
Ciertos vehículos modelo RAV4 EV de año 1998–1999
La bolsa de aire puede que no se despliegue adecuadamente o el inflador de la bolsa de aire puede romperse
Retiro de Seguridad de NHTSA No. 20V-033

 

Estimado (nombre/apellido del cliente):

Se le envía esta notificación de acuerdo con la Ley Nacional de la oficina de Administración Nacional de Seguridad del Tráfico en las Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés) Toyota ha decidido que existe un defecto, que se relaciona con la seguridad de los vehículos de motor en ciertos vehículos modelo Supra de año 1997–1998, ciertos vehículos modelo Celica de año 1998–1999, ciertos modelo vehículos RAV4 de año 1998–2000 y ciertos vehículos modelo RAV4 EV de año 1998–1999.

Usted recibió esta notificación porque nuestros registros, que se basan principalmente en los datos del estado de registro y de título, indican que usted es el propietario actual.

 

¿Cuál es la condición?

Los vehículos cuestionables están equipados con una bolsa de aire delantera del lado del conductor con un inflador fabricado por Takata. Según Takata, el inflador de la bolsa de aire puede absorber humedad, ocasionando que éste se rompa o el cojín de la bolsa de aire no se infle lo suficiente debido a problemas de fabricación. En caso de un choque, que sea necesario el despliegue de la bolsa de aire, la ruptura de un inflador puede ocasionar que fragmentos metálicos golpeen al conductor u otros ocupantes. Una bolsa de aire que no se infle lo suficiente puede que no proteja al ocupante y aumente el riesgo de serias lesiones o la muerte.

 

¿Qué Debe Hacer?

Nosotros apreciamos su paciencia mientras preparamos el remedio. Nosotros le notificaremos de nuevo cuando el remedio esté disponible. Su concesionario Toyota local responderá con gusto todas sus preguntas.

Para encontrar un concesionario cerca de usted, visite www.toyota.com/dealers.

Si desea más información sobre este y otros Retiros de seguridad, incluyendo las preguntas frecuentes, visite www.toyota.com/recall. Ingrese el número de identificación de su vehículo de 17 dígitos (VIN) indicado arriba para revisar la información específica de su vehículo.

Si requiere más asistencia, puede comunicarse con el Centro de Experiencias del Cliente Toyota llamando al 1-888-270-9371, de lunes a viernes, de 7:00 a.m. a 7:00 p.m., y los sábados de 7:00 a.m. a 4:30 p.m., Horario del Centro.

 

English version on front side
Versión en inglés en el frente

¿Qué hará Toyota?20TB01 Interim

Toyota en este momento está preparando el remedio para este retiro de seguridad. Toyota le enviará otra notificación al propietario por correo First-Class Mail® (Correo de primera clase) cuando el remedio gratuito esté disponible.

 

Este es un Retiro de Seguridad importante.

Nosotros apreciamos su paciencia mientras preparamos el remedio.

Usted recibirá una segunda notificación al propietario cuando el remedio esté disponible.

 

¿Qué pasa si anteriormente pagó reparaciones a su vehículo por esta condición específica?

Si anteriormente pagó reparaciones a su vehículo por esta condición específica antes de recibir esta carta, usted puede ser elegible para el reembolso. Para que se considere su reembolso, envíe una copia de los detalles de su reparación (por ejemplo, una orden de reparación), comprobante de pago e información de propiedad al portal de autoservicio en línea de Toyota. Ingrese en su cuenta de propietarios de Toyota en https:/www.toyota.com/owners/, haga clic en la pestaña “Resources” (Recursos), seleccione “Safety Recalls and Service Campaigns” (Retiros de seguridad y servicio) y haga clic en “Submit Reimbursement Request” (Enviar solicitud de reembolso).

Como alternativa, si prefiere enviar esta información por correo postal o por fax para que le consideren el reembolso, utilice el domicilio o número de fax que aparece a continuación:

Toyota Customer Experience Center – TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001

FAX: 310-381-7756

Remítase a la lista de verificación de reembolsos anexa para conocer los detalles de los documentos requeridos.

 

¿Qué pasa si usted no es el propietario o el operador de este vehículo?

Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del Retiro de Seguridad debe enviar una copia del aviso al arrendatario en menos de diez días.

Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta.

Si quisiera actualizar la información de propiedad o de contacto de su vehículo, por favor visite https://www.toyota.com/recall/update-info-toyota. Necesitará el número de identificación del vehículo (VIN) completo de 17 dígitos para ingresar la nueva información.

Si cree que el concesionario o Toyota no ha cumplido o no ha podido remediar el defecto en un plazo razonable o sin cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, o llamar a la línea directa sin costo de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153), o visite https://www.safercar.gov.

Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos.

Lamentamos sinceramente cualquier inconveniente que este problema le puede haber ocasionado.

Muchas gracias por conducir un Toyota.

Atentamente,

Toyota Motor Sales, USA

 

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June 4, 2020

 

AMENDED DEFECT INFORMATION REPORT

(20V-033)

  

This supplements Toyota’s Part 573 Report (20V-033) of January 22, 2020 concerning the front driver airbag inflator (Takata-designated NADI) issue on certain Toyota RAV4, RAV4 EV, Supra, and Celica vehicles.

 

The Description of Corrective Repair Action is revised as noted below:

 

Description of Corrective Repair Action:

When the remedy is available, all known owners of the affected Toyota vehicles will be notified by first class mail to return their vehicles to a Toyota dealer.  Dealers will inspect the steering wheel type and, in some cases, the airbag and inflator serial numbers.  If necessary, based on these inspections, dealers will replace the front driver airbag inflator with a newly designed one made by a supplier different from the original.

 

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January 22, 2020

 

DEFECT INFORMATION REPORT

 

1. Vehicle Manufacturer Name:

Toyota Motor Corporation [“TMC”]
1, Toyota-cho, Toyota-city, Aichi-pref., 471-8571, Japan

 

Affiliated U.S. Sales Company

Toyota Motor North America, Inc. [“TMNA”]
6565 Headquarters Drive, Plano, TX 75024

 

Manufacturer of Front Driver Air Bag Inflator:

TK Global LLC. (“Takata”)
2500 Takata Drive, Auburn Hills, MI 48326
Phone: 248-373-2897

Country of Origin: U.S.A.

 

2. Identification of Involved Vehicles:

Make/ Car Line	Model Year	Manufacturer	Production Period
Toyota/ RAV4	1998-2000	TMC	June 4, 1997 through August 31, 1999
Toyota/ RAV4 EV	1998-1999	TMC	July16, 1997 through August 31, 1999
Toyota/ Supra	1997-1998	TMC	March 10, 1997 through August 3, 1998
Toyota/ Celica	1998-1999	TMC	August 19, 1997 through May 7, 1999

 

NOTE:

(1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S.

(2) The other Toyota and Lexus vehicles sold in the U.S. are equipped with inflators that Takata believes do not exhibit the conditions described below, are of a different design, or are equipped with inflators produced by a different supplier.

 

Applicability	Part Number	Part Name	Component Description
All Models	45166-12040	Inflator, Steering Wheel, Air Bag	Driver Air Bag Inflator

 

3. Total Number of Vehicles Potentially Involved:

Toyota RAV4:	129,271
Toyota RAV4 EV:	652
Toyota Supra:	702
Toyota Celica:	8,217
Total:	138,842

 

4. Percentage of Vehicles Estimated to Actually Contain the Defect:

Toyota is unable to provide an estimate of the percentage of vehicles to actually contain the defect.

 

5. Description:

The subject vehicles are equipped with a single-stage non-azide front driver airbag inflator (Takata designated NADI) as original equipment; these inflators do not contain phase stabilized ammonium nitrate (PSAN) propellant.  Although not confirmed at this time by Toyota with regard to the subject vehicles, according to a Defect Information Report filed by Takata on November 26, 2019 (19E-080), the propellant in some of the involved inflators may absorb moisture over time, which Takata believes is related to the foil seal of the inflator.  The absorption of moisture into the propellant over time could lead to slow deployment or inflator rupture in situations where the airbags are commanded to deploy.  The potential for such abnormal deployment scenarios to occur may require or be exacerbated by other factors and variables beyond propellant moisture absorption and are not yet fully understood by Takata or Toyota.  If an abnormal deployment of the driver airbag occurs, this could increase the risk of injury in the event of a crash.  The likelihood of such an occurrence in the subject vehicles is unknown, but, out of an abundance of caution, Toyota is submitting this report.

 

6. Chronology of Principal Events:

 

November 2019

In early November, it was reported that BMW announced a voluntary safety recall in Australia for certain vehicles equipped with a non-azide driver inflator (Takata-designated: NADI).  According to the reports, a statement by the Australian Competition and Consumer Commission (ACCC) noted a “recent identification of a pattern of abnormal airbag deployments involving BMW cars in Australia, Japan and the U.S.”  Subsequent to this announcement, Toyota began a review of, and the National Highway Traffic Safety Administration (NHTSA) inquired about, Toyota vehicles potentially equipped with the subject inflator in the U.S.

In addition, Joyson Safety Systems (JSS, the company succeeding many of Takata’s business operations) provided Toyota with a presentation regarding available information it had about potential sealing concerns with the subject inflator.  Toyota began reviewing the contents of the presentation and initiated discussions with JSS Japan to further understand the preliminary analysis presented by them.

 

In late November Toyota advised NHTSA of preliminary information it had on vehicles potentially equipped with NADI inflators and also a preliminary investigation plan to evaluate inflator condition and performance in Toyota vehicles.

 

On November 26, Takata Global LLC (TKG) filed a Part 573 report with NHTSA (19E-080).

 

December 2019 – January 2020

On December 16, NHTSA opened an Equipment Query (EQ19-002) seeking information from certain vehicle manufacturers, including Toyota, regarding the subject inflators.

 

In late December, the Department of Infrastructure, Transport, Cities and Regional Development in Australia sent a letter to Toyota Motor Corporation of Australia (TMCA) requesting that a voluntary recall be conducted in that market by January 6^th, 2020 and Toyota provided its response on December 27^th, 2019.

 

On January 2^nd, Toyota advised NHTSA that, although Toyota’s investigation continues, action would be taken in Australia based upon discussions with and a request by the Australian government.  Toyota also advised NHTSA that Toyota continues to investigate the issue as it may affect vehicles in the U.S. and that it would respond to the Equipment Query by or before NHTSA’s requested due date of January 17, 2020.

 

On January 14, 2020, Toyota received information from JSS Japan indicating that, while investigation continues, they had no information contrary to that contained in the Part 573 report of TKG as it relates to the inflators in the subject vehicles.

 

January 16, 2020

 

Although Toyota’s investigation continues to evaluate the conditions of the subject inflators as it relates to the subject vehicles, absent other information and out of an abundance of caution, Toyota decided to submit this report and proceed with a safety recall.

Regarding field technical reports and warranty claims received from U.S. sources that were considered in the decision to submit this report, Toyota’s best engineering judgment, based on a diligent review of data it was able to locate, is that there are no confirmed U.S. cases related to the issue described in this report.  Due to the age of the vehicles, there may be data that was unavailable or data that was classified differently due to changes in Toyota business processes that have occurred over time.

 

7. Description of Corrective Repair Action:

TBD

 

Reimbursement Plan for pre-notification remedies

The owner letter will instruct vehicle owners who have paid to have this condition remedied prior to this campaign to seek reimbursement pursuant to Toyota’s General Reimbursement Plan.

 

8. Recall Schedule:

Notifications to owners of the affected vehicles will occur by March 22, 2020.  A copy of the draft owner notification letter will be submitted as soon as available.

 

9. Distributor/Dealer Notification Schedule:

Notifications to distributors/dealers will be sent on January 22, 2020.  Copies of dealer communications will be submitted as they are issued.

 

10. Manufacturer’s Campaign Number:

[Interim / Remedy] 20TB01 / 20TA01

 

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7 Affected Products

Vehicles

MAKE	MODEL	YEAR
TOYOTA	CELICA	1998-1999
TOYOTA	RAV4	1998-2000
TOYOTA	SUPRA	1997-1998

 

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14 Associated Documents

Recall 573 Report – Amendment 1

RCLRPT-20V033-8071.PDF 216.226KB

 

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Recall Acknowledgement

RCAK-20V033-2879.pdf 182.234KB

 

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Manufacturer Notices(to Dealers,etc) – Dealer notification re Certain 1997-1998 Model Year Supra Certain 1998-1999 Model Year Celica Certain 1998-2000 Model Year RAV4 Certain 1998-1999 Model Year RAV4 EV Airbag May Not Deploy Properly or Airbag Inflator May Rupture

RCMN-20V033-2316.pdf 249.531KB

 

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Miscellaneous Document – Dealer Notification re Defect Report

RMISC-20V033-0081.pdf 106.515KB

 

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Defect Notice 573 Report

RCLRPT-20V033-8932.PDF 215.853KB

 

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Interim Owner Notification Letter(Part 577)

RCONL-20V033-8296.pdf 357.207KB

 

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Miscellaneous Document – June 4, 2020 AMENDED DEFECT INFORMATION REPORT

RMISC-20V033-1934.pdf 13.075KB

 

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Recall 573 Report – Amendment 2

RCLRPT-20V033-2333.PDF 216.019KB

 

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Remedy Instructions and TSB

RCRIT-20V033-4431.pdf 62.275KB

 

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Remedy Instructions and TSB

RCRIT-20V033-7797.pdf 2052.889KB

 

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Remedy Instructions and TSB

RCRIT-20V033-0269.pdf 12.201KB

 

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Manufacturer Notices(to Dealers,etc)- SAFETY RECALL 20TA01 (Remedy Notice)

RCMN-20V033-3541.pdf 485.774KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V033-4501.pdf 534.905KB

 

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V033-8012.PDF 211.171KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V033&docType=RCL

 

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1 Associated Investigation

Takata NADI Airbag Inflators
NHTSA ID: EQ19002
Dated opened: December 16, 2019

In a Part 573 Defect Information Report (DIR) dated December 3, 2019, Takata (TK Global LLC) notified NHTSA of a safety-related defect in certain Non-Azide Driver air bag Inflators (NADI), produced between May 1, 1995 and August 31, 1999, which lead to NHTSA Safety Recall 19E080. According to Takata, NADI inflators produced during this period have the potential to experience moisture ingress due to a defect with the foil seal applied (for hermiticity purposes) at the exit orifices of the inflator housing. NADI inflators do not contain Phase Stabilized Ammonium Nitrate (PSAN) propellant. When deployed, the presence of elevated moisture in the inflator can result in slow deployment, which could lead to insufficient occupant protection provided by the air bag. In the event of propellant degradation, abnormal propellant combustion creating excessive internal pressure. High internal pressure could result in the body of the inflator rupturing, potentially injuring or killing the driver. Takata did not provide details on the affected makes, models and model years of vehicles that may have been manufactured with the defective inflators and sold in the US, however the DIR named five automobile manufacturers that the defective inflators were sold to, including Audi (VW), BMW, Honda, Mitsubishi and Toyota. Based on the dates of inflator production, it’s likely all affected vehicles would have been produced as model year 1995 through 2000 vehicles.

On November 26, 2019, BMW filed three DIRs announcing NHTSA Safety Recalls 19V851, 19V852 and 19V853. The DIRs stated that BMW had determined Takata produced NADI inflators manufactured before March 15, 1999 were defective due to a tape seal concern. BMW also discussed field incidents that occurred in foreign markets as part of the company’s rationale for reaching the defect determination. One of BMW’s recalls was intended to address vehicles originally manufactured with known defective inflators, another was to address a distinct population of vehicles manufactured with inflators believed to be at higher risk (BMW issued a do not drive recommendation for this population), and the third was issued to address vehicles originally manufactured with inflators not deemed to be defective, but they may have subsequently had a defective inflator installed as part of a service repair procedure. The BMW recalls involved certain model year 1999 to 2000 3-Series vehicles.

The purpose of the EQ is: 1) to obtain information from the five companies named in Takata’s DIR to establish the specific makes, models and model years that were produced with defective Takata driver inflators, 2) to ensure that, if they are not already, all vehicles manufactured with defective inflators are recalled on a timely basis, and 3) to ensure that any vehicle which could have had a defective inflator installed in conjunction with a service repair procedure is inspected to ensure it does not contain a defective inflator.

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