SAFETY RECALL 20TA04 – Certain Engine Blocks Can Cause Engine Failure Leading to Engine Stall (non-hybrid) and/or Fire Risk – 2019-2020 Toyota

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TOYOTA Toyota Motor North America, Inc. Vehicle Safety & Compliance Liaison Office Mail Stop: W4-2D 6565 Headquarters Drive Plano, TX 75024 February 6, 2020 DEFECT INFORMATION REPORT 1. Vehicle Manufacturer Name: Toyota Motor Manufacturing Canada Inc. [“TMMC”] 1055 Fountain Street North, Cambridge, Ontario, Canada N3H 5K2 Toyota Motor Manufacturing, Kentucky, Inc. [“TMMK”] 1001 Cherry Blossom Way Georgetown, KY 40324 Affiliated U.S. Sales Company: Toyota Motor North America, Inc. [“TMNA”] 6565 Headquarters Drive, Plano, TX 75024 Manufacturer of Engine Block Toyota Bodine Aluminum, Inc. 301 James Lawrence Rd, Jackson, TN 38301 Telephone: 731-265-5500 Country of Origin: U.S.A. 2. Identification of Involved Vehicles and Affected Components: Based on production records, we have determined the involved vehicle population as in the table below. Make/Car Line Model Year Manufacturer Production Period Toyota / Avalon HV 2020 TMMK September 16, 2019 through December 13, 2019 Toyota / Camry 2020 TMMK September 12, 2019 through January 15, 2020 Toyota / Camry HV 2020 TMMK September 16, 2019 through December 19, 2019 Toyota / RAV4 2019-2020 TMMC September 12, 2019 through November 20, 2019 Toyota / RAV4 HV 2019-2020 TMMC, TMMK September 12, 2019 through December 10, 2019 Lexus / ES300h 2020 TMMK September 16, 2019 through December 18, 2019 Applicability Part Number Part Name Component Description MY2020 Toyota Avalon HV 11410-F0013 Cylinder Block Assembly Engine Block MY2020 Toyota Camry / Camry HV 11410-F0013 MY2019-2020 Toyota RAV4 / RAV4 HV 11410-F0013 11410-F0023 MY2020 Lexus ES300h 11410-F0013 Note: (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) Other Toyota or Lexus vehicles sold in the U.S. are not equipped with an engine assembly containing an engine block produced at the specific plant during the specific production period. 3. Total Number of Vehicles Potentially Involved: Toyota Avalon HV : 664 Toyota Camry : 2,609 Toyota Camry HV : 2,864 Toyota RAV4 : 30,515 Toyota RAV4 HV : 6,405 Lexus ES300h : 1,134 Total : 44,191 4. Percentage of Vehicles Estimated to Actually Contain the Defect: Less than 0.5%. Of the involved vehicles, approximately 250 vehicles received engine blocks that were produced under the conditions described below. Whether the issue in each case will lead to engine overheating or internal mechanical engine damage that can cause a non-hybrid vehicle stall or lead to a thermal event, depends on casting porosity condition of the engine block during production and each vehicle’s operating environment. 5. Description of Problem: The subject vehicles are equipped with a 2.5L 4 Cylinder engine (A25A) and may have been produced with engine blocks containing higher porosity levels. Higher levels of porosity could create cracks in the cooling passages, resulting in coolant leaking internally and/or externally. This may lead to engine noise, engine smoke, warning lights/malfunction indicator illumination, an audible chime sounding, and/or, in some cases, engine overheating and possible internal mechanical engine damage (e.g. seizing of internal engine components). If engine overheating or internal mechanical engine damage were to occur on involved conventional gasoline vehicles, a vehicle stall while driving at higher speeds could occur without prior warning to the driver, increasing the risk of crash. For hybrid and conventional gasoline vehicles, the internal mechanical engine damage can potentially cause engine oil to leak, which, in the presence of an ignition source, can lead to an increased risk of fire. 6. Chronology of Principal Events: September 2019 – October 2019 In early September 2019, it was observed that a water flow meter that regulates die cooling failed and caused the die temperature to increase during engine block production. The flow meter was replaced, and some suspect blocks were contained at the engine block plant. Engine assembly plants receiving the suspect blocks produced engine assemblies with the suspect blocks and identified no abnormalities. The produced engine assemblies and the contained engine blocks were then released for shipment. In late September, Toyota identified a vehicle with an external coolant leak at a vehicle plant. The vehicle was inspected and the leak was observed to be coming from the engine block. The vehicle was contained and the engine was recovered for further investigation by the engine block plant. In mid October, Toyota conducted an inspection of a vehicle at a dealer after the dealer identified, during a pre-delivery inspection, that coolant leaked into the crankcase and contaminated the engine oil. Based on the initial observation by the service technician, there was no sign of coolant present in the cooling system. Further, the technician reported that, after adding coolant and pressurizing the system, coolant leaked into the engine oil pan. The engine was recovered and sent for continued investigation to the engine block plant. The engine was determined to be from the same production period as the flow meter failure. Through October, Toyota conducted testing on engines, identified at Toyota manufacturing facilities to have engine blocks from the suspect production period, to further investigate coolant leaks. Cut checks were done to understand the leak origin, and signs of porosity were observed in the engine blocks. Internal cracks were also observed in the cooling passages and oil return passages. Toyota hypothesized that these could be caused by abnormal cooling during the casting process. As a water flow meter malfunction could impact cooling during the casting process, Toyota conducted a duplication trial to understand the effect on the casting process when a water flow meter fails as it did in early September at the engine block plant. During the trial, Toyota observed that an increased die temperature could occur due to lack of cooling in the casting process which could create cracks in the cooling passage(s) and lead to a coolant leak. As a result of this investigation, Toyota began a quality confirmation activity to contain potentially affected engine blocks and assemblies within Toyota’s control and requested contained parts be recovered for further investigation. Toyota then began further analysis to identify the potential effect of these manufacturing conditions on assembled engines. November 2019 – Mid Jan 2020 Toyota conducted four durability tests using engines that were assembled with engine blocks from the suspect production period. The test conditions included running the engine at a higher speed (higher RPM) over a long period of time to model a severe driving condition. The results of three of the durability tests were that one engine had an internal leak, one engine had an external leak, and one engine had no leaks. One of the four durability tests that was conducted had a mechanical failure during the testing, suggesting the possibility of engine stall. A further inspection of this engine found that a connecting rod had broken and created a hole in the engine. While the durability testing produced a mechanical engine failure involving an engine assembly produced with a suspect engine block, it was unclear if this outcome could potentially occur in the field. Toyota initiated a failure mode analysis of the potential consequences of different levels of coolant leaks resulting from different levels of potential engine block porosity. In addition, Toyota began a part recovery activity to attempt to understand the varying levels of porosity of the engine block that may exist in the field. While its analysis continued, Toyota determined that it could not rule out the possibility that engines assemblies in the field (containing the suspect engine blocks) could experience the aforementioned mechanical engine failure, potentially resulting in a vehicle stall while driving at higher speeds or an oil could leak that could increase the risk of fire. January 29, 2020 Based on the results of the above investigation, Toyota decided to conduct a voluntary safety recall campaign for the vehicles identified above. Based on a diligent review of records, Toyota’s best engineering judgement is that there are 7 Toyota Field Technical Reports and 4 warranty claims that have been received from U.S. sources that relate or may relate to this condition and which were considered in the decision to submit this report. In some cases, multiple reports were completed for one potential incident. 7. Description of Corrective Repair Action: For all involved vehicles, Toyota and Lexus dealers will inspect the engine block casting serial number to determine if it is involved. In the cases where an involved engine block is identified, dealers will replace the engine including the engine block with a new one at no cost to customers. Reimbursement Plan for pre-notification remedies As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty. 8. Recall Schedule: Notifications to owners of the affected vehicles will occur by early April, 2020. A copy of the draft owner notification will be submitted as soon as it is available. 9. Distributor/Dealer Notification Schedule: Notifications to distributors/dealers were sent on February 6, 2020. Copies of dealer communications will be submitted as they are issued. 10. Manufacturer’s Campaign Number: Interim Final Toyota: 20TB04 20TA04 Lexus: 20LB02 20LA02

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TOYOTA This notice applies to your vehicle: [VIN] URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. IMPORTANT SAFETY RECALL (Remedy Notice) Certain 2020 Model Year Avalon HV Certain 2020 Model Year Camry Certain 2020 Model Year Camry HV Certain 2019 – 2020 Model Year RAV4 Certain 2019 – 2020 Model Year RAV4 HV Certain Engine Blocks Can Cause Engine Failure Leading to Engine Stall (non-hybrid) and/or Fire Risk NHTSA Recall No. 20V-064 Dear (customer’s First/Last name) This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 model year Avalon HV, Camry, Camry HV and certain 2019 – 2020 model year RAV4 and RAV4 HV vehicles. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? Some of the subject vehicles may be equipped with an engine block that was manufactured incorrectly. This issue may cause coolant to leak internally and/or externally during normal engine operation. This can lead to engine noise, engine smoke, warning lights/malfunction indicator illumination, an audible chime sounding, and/or, in some cases, engine overheating and possible internal mechanical engine damage. If this occurs in a conventional gasoline vehicle, it is possible the vehicle could stall while driving at higher speeds without prior warning, increasing the risk of a crash. For both hybrid and conventional gasoline vehicles, the mechanical engine damage could cause engine oil to leak, which, in the presence of an ignition source, can lead to an increased risk of fire. NOTE: If the engine stalls in a hybrid vehicle, the vehicle will enter a fail safe driving mode, allowing the driver to operate the vehicle at reduced power for certain distances to maneuver the vehicle to a safe location. What should you do? Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible. Your local Toyota dealer will be more than happy to answer any of your questions. ✓ To find a dealer near you, visit www.toyota.com/dealers. ✓ For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle. ✓ If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. What will Toyota do? Any authorized Toyota dealer will inspect the engine block casting serial number and if it is determined to be involved the dealer will replace the engine, including the engine block, with a new one FREE OF CHARGE. NOTE: Due to COVID-19, production of replacement engines is delayed. If your vehicle is identified as requiring a replacement engine, a loaner vehicle will be offered until the remedy can be performed. This is an important Safety Recall The remedy will take approximately 1 hour for inspection. If it is determined that engine replacement is necessary, a loaner vehicle will be provided to you. If the condition occurs, the malfunction indicator lamp (MIL) shown below may illuminate in the instrument cluster. In addition to the malfunction indicator lamp, other warning lamps and message may also be displayed. The specific lamp(s) and message(s) that is/are displayed may vary depending upon the specific model of vehicle, and if present then please schedule an appointment with any authorized Toyota dealer immediately. Malfunction Indicator Lamp (MIL) Master Warning Lamp If the vehicle is experiencing the condition described and you are unable to drive the vehicle to the dealership, please contact your local authorized Toyota dealer who will arrange for vehicle pickup. NOTE: It is possible for the lights above to be illuminated and the condition not be related to this Safety Recall. What if you live in California and do not have this Safety Recall Campaign performed? The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of this FREE Safety Recall Campaign the California Air Resources Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have not had the Safety Recall Campaign completed. Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been completed during your vehicle registration renewal process. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA

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© 2020 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: February 06, 2020 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY RECALL 20TA04 (Interim Notice 20TB04) Certain 2020 Model Year Avalon HV Certain 2020 Model Year Camry Certain 2020 Model Year Camry HV Certain 2019 – 2020 Model Year RAV4 Certain 2019 – 2020 Model Year RAV4 HV Certain Engine Blocks Can Cause Engine Failure Leading to Engine Stall (non-hybrid) and/or Fire Risk Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory 2020 Avalon HV Mid-September 2019 – Mid-December 2019 700 200 2020 Camry Mid-September 2019 – Mid-January 2020 2,600 700 2020 Camry HV Mid-September 2019 – Mid-December 2019 2,900 900 2019 – 2020 RAV4 Mid-September 2019 – Late November 2019 30,500 3,100 2019 – 2020 RAV4 HV Mid-September 2019 – Early December 2019 6,400 200 STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details. On February 06, 2020, Toyota will file a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2020 model year Avalon HV, Camry, and Camry HV vehicles and certain 2019 – 2020 model year Rav4 and Rav4 HV vehicles. S a f e t y R e c a l l 2 0 T A 0 4 ( I n t e r i m 2 0 T B 0 4 ) – D – P a g e | 2 © 2020 Toyota Motor Sales, USA Condition Some of the subject vehicles may be equipped with an engine block that was manufactured incorrectly. This issue may cause coolant to leak internally and/or externally during normal engine operation. This can lead to engine noise, engine smoke, warning lights/malfunction indicator illumination, an audible chime sounding, and/or, in some cases, engine overheating and possible internal mechanical engine damage. If this occurs in a conventional gasoline vehicle, it is possible the vehicle could stall while driving at higher speeds without prior warning, increasing the risk of a crash. For both hybrid and conventional gasoline vehicles, the mechanical engine damage could cause engine oil to leak, which, in the presence of an ignition source, can lead to an increased risk of fire. NOTE: If the engine stalls in a hybrid vehicle, the vehicle will enter a fail safe driving mode, allowing the driver to operate the vehicle at reduced power for certain distances to maneuver the vehicle to a safe location. Remedy Toyota is currently preparing the remedy. When the remedy is available, Toyota dealers will inspect the engine block casting serial number to determine if it is involved. In the cases where an involved engine block is identified, dealers will replace the engine including the engine block with a new one FREE OF CHARGE to customers. Covered Vehicles There are approximately 43,100 vehicles covered by this Safety Recall. No vehicles involved in this Safety Recall were distributed to Puerto Rico. Owner Letter Mailing Date Toyota will notify owners by early April 2020. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. S a f e t y R e c a l l 2 0 T A 0 4 ( I n t e r im 2 0 T B 0 4 ) – D – P a g e | 3 © 2020 Toyota Motor Sales, USA Dealer Inventory Procedures New Vehicles in Dealership Inventory There are approximately 5,110 vehicles in new dealer inventory as of February 04, 2020. Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: • New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied. • Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. S a f e t y R e c a l l 2 0 T A 0 4 ( I n t e r i m 2 0 T B 0 4 ) – D – P a g e | 4 © 2020 Toyota Motor Sales, USA Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference. Pre-Owned Vehicles in Dealer Inventory Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Toyota. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email, state “Disclosure Form 20TA04/20TB04” and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC). Part Number Description Quantity 00411-140003 Inspection Mirror Hang Tag 25 Per Pack S a f e t y R e c a l l 2 0 T A 0 4 ( I n t e r im 2 0 T B 0 4 ) – D – P a g e | 5 © 2020 Toyota Motor Sales, USA Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. Warranty Reimbursement Procedures Loaner Vehicle or Alternative Transportation Reimbursement Procedure Until the remedy is available, customers who are uncomfortable driving their vehicle during the interim phase may receive a loaner vehicle or alternative transportation through Toyota Rent-A-CAR (TRAC) which can be claimed for $35 per day. Op Code Description TBD Vehicle Rental 1-30 Days NOTE: • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. • Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP). • Dealers will be allowed to file these Op Codes up to 90 days after the final phase has launched into remedy. After that time, no claims for alternative transportation reimbursement will be accepted. S a f e t y R e c a l l 2 0 T A 0 4 ( I n t e r i m 2 0 T B 0 4 ) – D – P a g e | 6 © 2020 Toyota Motor Sales, USA Campaign Designation / Phase Decoder 1919 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaignis Launched19TA01TT = ToyotaL = LexusVehicle MakeAA = Safety Recall RemedyB = Safety Recall InterimC = Special Service CampaignD = Limited Service CampaignE = Customer Support ProgramF = Emissions Recall(May use other characters in unique cases)Field Action Category and Phase0101 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. FAQ Page 1 of 3 © 2020 Toyota Motor Sales, USA SAFETY RECALL 20TA04 (Interim Notice 20TB04) Certain 2020 Model Year Avalon HV Certain 2020 Model Year Camry Certain 2020 Model Year Camry HV Certain 2019 – 2020 Model Year RAV4 Certain 2019 – 2020 Model Year RAV4 HV Certain Engine Blocks Can Cause Engine Failure Leading to Engine Stall (non-hybrid) and/or Fire Risk Frequently Asked Questions Original Publication Date: February 06, 2020 Q1: What is the condition? A1: Some of the subject vehicles may be equipped with an engine block that was manufactured incorrectly. This issue may cause coolant to leak internally and/or externally during normal engine operation. This can lead to engine noise, engine smoke, warning lights/malfunction indicator illumination, an audible chime sounding, and/or, in some cases, engine overheating and possible internal mechanical engine damage. If this occurs in a conventional gasoline vehicle, it is possible the vehicle could stall while driving at higher speeds without prior warning, increasing the risk of a crash. For both hybrid and conventional gasoline vehicles, the mechanical engine damage could cause engine oil to leak, which, in the presence of an ignition source, can lead to an increased risk of fire. Q1a: If the condition is present in a hybrid vehicle, will the vehicle stall? A1a: If the engine stalls in a hybrid vehicle, the vehicle will enter a fail safe driving mode, allowing the driver to operate the vehicle at reduced power for certain distances to maneuver the vehicle to a safe location. Q2: Are there any symptoms/warnings if the condition appears in a vehicle? A2: If the condition occurs, it can cause coolant to leak internally and/or externally during normal engine operation and may lead to engine noise, engine smoke, warning lights/malfunction indicator illumination, and/or an audible chime sounding. FAQ Page 2 of 3 © 2020 Toyota Motor Sales, USA Q3: Which warning messages may be displayed if the condition is present? A3: If the condition occurs, the malfunction indicator lamp (MIL) shown below may illuminate in the instrument cluster. In addition to the malfunction indicator lamp, other warning lamps and message may also be displayed. The specific lamp(s) and message(s) that is/are displayed may vary depending upon the specific model of vehicle. Malfunction Indicator Lamp (MIL) Master Warning Lamp Q4: What is Toyota going to do? A4: Toyota is currently preparing the remedy. When the remedy is available, Toyota dealers will inspect the engine block casting serial number to determine if it is involved. In cases where an involved engine block is identified, dealers will replace the engine including the engine block with a new one FREE OF CHARGE to the customers. Q5: Which and how many vehicles are covered by this Safety Recall? A5: There are approximately 43,100 vehicles covered by this Safety Recall. Model Name Model Year Approximate Total Vehicles Production Period Avalon HV 2020 700 Mid-September 2019 – Mid-December 2019 Camry 2020 2,600 Mid-September 2019 – Mid-January 2020 Camry HV 2020 2,900 Mid-September 2019 – Mid-December 2019 RAV4 2019 – 2020 30,500 Mid-September 2019 – Late November 2019 RAV4 HV 2019 – 2020 6,400 Mid-September 2019 – Early December 2019 Q3a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.? A3a: Yes, certain 2020 model year Lexus ES300h vehicles are covered by this Safety Recall. Q6: How does Toyota obtain my mailing information? A6: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. FAQ Page 3 of 3 © 2020 Toyota Motor Sales, USA Q7: What if I have additional questions or concerns? A7: If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. © 2020 Toyota Motor Sales, USA – Version 3a TOYOTA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM This form is not applicable for new vehicles in dealership inventory and TCUV units. This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available. Customer Signature Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN). Model Model Year Customer Information Customer Name Customer Email Customer Address Home Phone # Mobile Phone # Date Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371. Dealer Information Dealer Name/Address Dealer Code Dealer Phone Number Dealer Staff Name Dealer Staff Signature VIN Campaign Code

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© 2020 Toyota Motor Sales, USA ◄ IMPORTANT UPDATE ► The attached Dealer Letter has been updated. Refer to the details below. DATE TOPIC 07/30/2020 Rental op codes and sublets updated on pages 9 and 11. Engine oil part number added on page 7. 07/07/2020 Parts Ordering Process was added for applicable repair fluids and the Warranty Reimbursement section has repair fluids removed as sublets. 06/25/2020 Multiple sections have been updated to explain that engine replacement is now available. The most recent update in the attached Dealer Letter will be highlighted with a red box. Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject. Thank you for your cooperation. S a f e t y R e c a l l 2 0 T A 0 4 – D – P a g e | 2 © 2020 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: February 18, 2020 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY RECALL 20TA04 (Remedy Notice) Certain 2020 Model Year Avalon HV Certain 2020 Model Year Camry Certain 2020 Model Year Camry HV Certain 2019 – 2020 Model Year RAV4 Certain 2019 – 2020 Model Year RAV4 HV Certain Engine Blocks Can Cause Engine Failure Leading to Engine Stall (non-hybrid) and/or Fire Risk NHTSA Recall No. 20V-064 Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory 2020 Avalon HV Mid-September 2019 – Mid-December 2019 700 200 2020 Camry Mid-September 2019 – Mid-January 2020 2,600 700 2020 Camry HV Mid-September 2019 – Mid-December 2019 2,900 900 2019 – 2020 RAV4 Mid-September 2019 – Late November 2019 30,500 3,100 2019 – 2020 RAV4 HV Mid-September 2019 – Early December 2019 6,400 200 STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details. On February 6, 2020, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2020 model year Avalon HV, Camry, and Camry HV vehicles and certain 2019 – 2020 model year RAV4 and RAV4 HV vehicles. S a f e t y R e c a l l 2 0 T A 0 4 – D – P a g e | 3 © 2020 Toyota Motor Sales, USA Condition Some of the subject vehicles may be equipped with an engine block that was manufactured incorrectly. This issue may cause coolant to leak internally and/or externally during normal engine operation. This can lead to engine noise, engine smoke, warning lights/malfunction indicator illumination, an audible chime sounding, and/or, in some cases, engine overheating and possible internal mechanical engine damage. If this occurs in a conventional gasoline vehicle, it is possible the vehicle could stall while driving at higher speeds without prior warning, increasing the risk of a crash. For both hybrid and conventional gasoline vehicles, the mechanical engine damage could cause engine oil to leak, which, in the presence of an ignition source, can lead to an increased risk of fire. NOTE: If the engine stalls in a hybrid vehicle, the vehicle will enter a fail safe driving mode, allowing the driver to operate the vehicle at reduced power for certain distances to maneuver the vehicle to a safe location. Remedy Any authorized Toyota dealer will inspect the engine block casting serial number and if it is determined to be involved the dealer will replace the engine, including the engine block, with a new one FREE OF CHARGE. Covered Vehicles There are approximately 43,100 vehicles covered by this Safety Recall. No vehicles involved in this Safety Recall were distributed to Puerto Rico. Owner Letter Mailing Date Toyota will notify owners by early April 2020. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. S a f e t y R e c a l l 2 0 T A 0 4 – D – P a g e | 4 © 2020 Toyota Motor Sales, USA Dealer Inventory Procedures New Vehicles in Dealership Inventory There are approximately 5,110 vehicles in new dealer inventory as of February 04, 2020. Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: • New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied. • Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. New Vehicles in Dealership Inventory – Post Repair Handling All vehicles in new dealer inventory should be inspected and repaired as outlined in the Technical Instructions. If engine assembly replacement is not required based on inspection results, the vehicle can be offered for sale after the inspection is completed. If engine assembly replacement is required, due to the extent of the repair, Toyota will repurchase these vehicles from the dealer and replace that inventory with another similar vehicle. For vehicles that require engine assembly replacement, follow the instructions outlined below: 1. Complete engine assembly replacement and file the campaign claim. 2. Contact the regional vehicle supply manager after the campaign is completed. The region will administer the vehicle repurchase and replace that inventory with another similar vehicle. S a f e t y R e c a l l 2 0 T A 0 4 – D – P a g e | 5 © 2020 Toyota Motor Sales, USA Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference. Pre-Owned Vehicles in Dealer Inventory To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall inspection on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. In cases where an involved engine block IS identified, the vehicle should not be delivered until remedy parts are available and repairs are completed. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC). Part Number Description Quantity 00411-140003 Inspection Mirror Hang Tag 25 Per Pack S a f e t y R e c a l l 2 0 T A 0 4 – D – P a g e | 6 © 2020 Toyota Motor Sales, USA Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. Salvage Title Vehicles Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. S a f e t y R e c a l l 2 0 T A 0 4 – D – P a g e | 7 © 2020 Toyota Motor Sales, USA Parts Ordering Process – Non SET and GST Parts Ordering Process It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information. All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details. Fluids Required ONLY When Engine Replacement Is Necessary: Engine Oil: Part Number Description Quantity 00279-BLK16-01 GTMO 0W16 BK SN WTY 6 quarts Transmission Fluid: Part Number Description Quantity 00289-ATFWS WORLD STANDARD AUTOMATIC TRANSMISSION FLUID 4 quarts* (*) Hybrid vehicles will require a total quantity of 5. Engine Coolant: Part Number Description Quantity 00272-SLLC2 SUPER LONG LIFE COOLANT 2 gallons NOTE: Refer to the Remedy Procedures section for information regarding additional replacement parts. S a f e t y R e c a l l 2 0 T A 0 4 – D – P a g e | 8 © 2020 Toyota Motor Sales, USA Technician Training Requirements The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels: • Certified Technician (Engine) • Expert Technician (any specialty) • Master Technician • Master Diagnostic Technician Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times. Remedy Procedures Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment. Remedy Inspection Website The Technical Instructions will direct you to a website as part of the inspection procedure. For your reference, the website and default password are listed below: https://20TA04-20LA02-safety-recall.imagespm.info/ Username: Dealer Code Default Password: XXXXX Each dealer only has a single account; please ensure that the reset password is communicated to all technicians and dealer associates that will be utilizing this website. NOTE: Any vehicles found to require engine replacement by prior entry into the website will need to be entered again to receive a replacement parts list specific for the vehicle. Repair Quality Confirmation The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery. S a f e t y R e c a l l 2 0 T A 0 4 – D – P a g e | 9 © 2020 Toyota Motor Sales, USA Vehicles Emission Recall Proof of Correction Form (California only) As this Safety Recall includes emission related parts, California dealers are requested to fill out the Vehicle Emissions Recall – Proof of Correction form after repairs have been completed. The vehicle owner may require this form for vehicle registration renewal. It is important to note that the forms are an official state document and blank forms must be secured to prevent misuse. Booklets can be ordered from the MDC (material number 00410-92007). Please complete the form and provide it to the owner. The first non-completed VINs will be submitted to the California state DMV by early November 2020. If the vehicle owner’s warranty claim will not be processed and paid prior to this date, please be sure to complete a form and provide it to a California owner. Warranty Reimbursement Procedures Loaner Vehicle or Alternative Transportation Reimbursement Procedure For customers who requested a loaner vehicle or alternative transportation through Toyota Rent-A-CAR (TRAC) during the interim or the Inspection Only remedy period, a loaner vehicle or alternative transportation can be claimed for $35 per day. Op Code Description A25AT3 Vehicle Rental 1-30 Days A25AT4 Vehicle Rental 31-60 Days A25AT7 Vehicle Rental 61-90 Days A25AT8 Vehicle Rental 91-120 Days A25AT9 Vehicle Rental 121-140 Days NOTE: Rental Op Codes for rental beyond 100 days is expected to be available by mid-July 2020. NOTE: • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. • Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP). • Dealers will be allowed to file these Op Codes until September 21, 2020. After that date, no claims for alternative transportation reimbursement will be accepted. S a f e t y R e c a l l 2 0 T A 0 4 – D – P a g e | 10 © 2020 Toyota Motor Sales, USA Warranty Reimbursement Procedure Does the Campaign website indicate that replacement of the Engine Assembly is required?CoveredCampaign completed, return the vehicle to the customerNot ..Covered..No further action requiredYesReplace Engine AssemblyVerify Vehicle Eligibility1. Confirm vehicle VIN matches the RO.2. Check Vehicle Inquiry System for Campaign eligibility.Perform Block ID No. inspectionEnter the Block ID No. into the Campaign website and upload photo..No.. S a f e t y R e c a l l 2 0 T A 0 4 – D – P a g e | 11 © 2020 Toyota Motor Sales, USA Op Code Description Flat Rate Hours A25AT1 Inspect Block ID Number (RAV4 AWD ONLY), no engine replacement necessary 0.6 A25AT2 Inspect Block ID Number (except RAV4 AWD), no engine replacement necessary 0.5 A25AT5 Inspect and Replace the engine assembly (RAV4 AWD ONLY) 17.6 A25AT6 Inspect and Replace the engine assembly (except RAV4 AWD) 17.5 • The flat rate times include 0.1 hours for administrative cost per unit for the dealership. • Towing can be claimed under Op Code A25AT1 or A25AT5 (RAV4 AWD ONLY), or Op Code A25AT2 or A25AT6 (except RAV4 AWD) for a maximum of $250 as sublet type “TW” in the event the customer requests vehicle pickup.) o Towing invoice MUST be attached to all towing claims. These claims may be subject to debit if towing invoice is not attached. • Engine oil, Super Long Life Coolant, and AT fluid sublet reimbursements have been removed. These fluids can be claimed using the part numbers. • A loaner vehicle or alternative transportation through the Toyota Rent-A-Car (TRAC) program can be claimed up to a maximum of 14 days as a sublet type “RT” under Op Codes A25AT5 and A25AT6 to accommodate the time from when affected block is identified, parts are ordered/delivered, and vehicle repaired. o For rentals that exceed the maximum number of allowable days and/or dollars per day, refer to the Toyota Transportation Assistance Policy (TTAP) for DSPM authorization requirements. o Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. Claim Filing Accuracy and Correction Requests It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim. S a f e t y R e c a l l 2 0 T A 0 4 – D – P a g e | 12 © 2020 Toyota Motor Sales, USA Campaign Designation / Phase Decoder 1919 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaignis Launched19TA01TT = ToyotaL = LexusVehicle MakeAA = Safety Recall RemedyB = Safety Recall InterimC = Special Service CampaignD = Limited Service CampaignE = Customer Support ProgramF = Emissions Recall(May use other characters in unique cases)Field Action Category and Phase0101 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. FAQ Page 1 of 3 © 2020 Toyota Motor Sales, USA SAFETY RECALL 20TA04 (Remedy Notice) Certain 2020 Model Year Avalon HV Certain 2020 Model Year Camry Certain 2020 Model Year Camry HV Certain 2019 – 2020 Model Year RAV4 Certain 2019 – 2020 Model Year RAV4 HV Certain Engine Blocks Can Cause Engine Failure Leading to Engine Stall (non-hybrid) and/or Fire Risk NHTSA Recall No. 20V-064 Frequently Asked Questions Original Publication Date: February 18, 2020 ◄ IMPORTANT UPDATE ► DATE TOPIC 06/24/2020 Questions 4 and 7 have been updated to explain that engine replacement is now available. The most recent update will be highlighted with a red box. Q1: What is the condition? A1: Some of the subject vehicles may be equipped with an engine block that was manufactured incorrectly. This issue may cause coolant to leak internally and/or externally during normal engine operation. This can lead to engine noise, engine smoke, warning lights/malfunction indicator illumination, an audible chime sounding, and/or, in some cases, engine overheating and possible internal mechanical engine damage. If this occurs in a conventional gasoline vehicle, it is possible the vehicle could stall while driving at higher speeds without prior warning, increasing the risk of a crash. For both hybrid and conventional gasoline vehicles, the mechanical engine damage could cause engine oil to leak, which, in the presence of an ignition source, can lead to an increased risk of fire. Q1a: If the condition is present in a hybrid vehicle, will the vehicle stall? A1a: If the engine stalls in a hybrid vehicle, the vehicle will enter a fail safe driving mode, allowing the driver to operate the vehicle at reduced power for certain distances to maneuver the vehicle to a safe location. FAQ Page 2 of 3 © 2020 Toyota Motor Sales, USA Q2: Are there any symptoms/warnings if the condition appears in a vehicle? A2: If the condition occurs, it can cause coolant to leak internally and/or externally during normal engine operation and may lead to engine noise, engine smoke, warning lights/malfunction indicator illumination, and/or an audible chime sounding. Q3: Which warning messages may be displayed if the condition is present? A3: If the condition occurs, the malfunction indicator lamp (MIL) shown below may illuminate in the instrument cluster. In addition to the malfunction indicator lamp, other warning lamps and message may also be displayed. The specific lamp(s) and message(s) that is/are displayed may vary depending upon the specific model of vehicle. Malfunction Indicator Lamp (MIL) Master Warning Lamp NOTE: It is possible for the lights above to be illuminated and the condition not be related to this Safety Recall. Q4: What is Toyota going to do? A4: Any authorized Toyota dealer will inspect the engine block casting serial number and if it is determined to be involved the dealer will replace the engine, including the engine block, with a new one FREE OF CHARGE. NOTE (Customers who live in the state of California) The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of this FREE Safety Recall, the California Air Resources Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have not had the Safety Recall completed. Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been completed during your vehicle registration renewal process. FAQ Page 3 of 3 © 2020 Toyota Motor Sales, USA Q5: Which and how many vehicles are covered by this Safety Recall? A5: There are approximately 43,100 vehicles covered by this Safety Recall. Model Name Model Year Approximate Total Vehicles Production Period Avalon HV 2020 700 Mid-September 2019 – Mid-December 2019 Camry 2020 2,600 Mid-September 2019 – Mid-January 2020 Camry HV 2020 2,900 Mid-September 2019 – Mid-December 2019 RAV4 2019 – 2020 30,500 Mid-September 2019 – Late November 2019 RAV4 HV 2019 – 2020 6,400 Mid-September 2019 – Early December 2019 Q5a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.? A5a: Yes, certain 2020 model year Lexus ES300h vehicles are covered by this Safety Recall. Q6: How does Toyota obtain my mailing information? A6: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q7: How long will the remedy take? A7: The remedy will take approximately 1 hour for inspection. If it is determined that engine replacement is necessary, it will take up to 2 weeks to procure a new engine and install it in your vehicle. During this time, a loaner vehicle will be provided to you. Q8: What if I have additional questions or concerns? A8: If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. TOYOTA This notice applies to your vehicle: [VIN] URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. IMPORTANT SAFETY RECALL (Remedy Notice) Certain 2020 Model Year Avalon HV Certain 2020 Model Year Camry Certain 2020 Model Year Camry HV Certain 2019 – 2020 Model Year RAV4 Certain 2019 – 2020 Model Year RAV4 HV Certain Engine Blocks Can Cause Engine Failure Leading to Engine Stall (non-hybrid) and/or Fire Risk NHTSA Recall No. 20V-064 Dear (customer’s First/Last name) This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 model year Avalon HV, Camry, Camry HV and certain 2019 – 2020 model year RAV4 and RAV4 HV vehicles. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? Some of the subject vehicles may be equipped with an engine block that was manufactured incorrectly. This issue may cause coolant to leak internally and/or externally during normal engine operation. This can lead to engine noise, engine smoke, warning lights/malfunction indicator illumination, an audible chime sounding, and/or, in some cases, engine overheating and possible internal mechanical engine damage. If this occurs in a conventional gasoline vehicle, it is possible the vehicle could stall while driving at higher speeds without prior warning, increasing the risk of a crash. For both hybrid and conventional gasoline vehicles, the mechanical engine damage could cause engine oil to leak, which, in the presence of an ignition source, can lead to an increased risk of fire. What should you do? Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible. Your local Toyota dealer will be more than happy to answer any of your questions. To find a dealer near you, visitwww.toyota.com/dealers. For more information on this andother Safety Recalls, includingFrequently Asked Questions, visitwww.toyota.com/recall. Input yourfull 17-digit Vehicle IdentificationNumber (VIN) noted above toreview information specific to yourvehicle. SAMPLE NOTE: If the engine stalls in a hybrid vehicle, the vehicle will enter a fail safe driving mode, allowing the driver to operate the vehicle at reduced power for certain distances to maneuver the vehicle to a safe location.  If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. What will Toyota do? Any authorized Toyota dealer will inspect the engine block casting serial number and if it is determined to be involved the dealer will replace the engine, including the engine block, with a new one FREE OF CHARGE. NOTE: Due to COVID-19, production of replacement engines is delayed. If your vehicle is identified as requiring a replacement engine, a loaner vehicle will be offered until the remedy can be performed. This is an important Safety Recall The remedy will take approximately 1 hour for inspection. If it is determined that engine replacement is necessary, a loaner vehicle will be provided to you. If the condition occurs, the malfunction indicator lamp (MIL) shown below may illuminate in the instrument cluster. In addition to the malfunction indicator lamp, other warning lamps and message may also be displayed. The specific lamp(s) and message(s) that is/are displayed may vary depending upon the specific model of vehicle, and if present then please schedule an appointment with any authorized Toyota dealer immediately. Malfunction Indicator Lamp (MIL) Master Warning Lamp If the vehicle is experiencing the condition described and you are unable to drive the vehicle to the dealership, please contact your local authorized Toyota dealer who will arrange for vehicle pickup. NOTE: It is possible for the lights above to be illuminated and the condition not be related to this Safety Recall. SAMPLE What if you live in California and do not have this Safety Recall Campaign performed? The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of this FREE Safety Recall Campaign the California Air Resources Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have not had the Safety Recall Campaign completed. Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been completed during your vehicle registration renewal process. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA SAMPLE © 2020 Toyota Motor Sales, USA – Version 3a TOYOTA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM This form is not applicable for new vehicles in dealership inventory and TCUV units. This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available. Customer Signature Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN). Model Model Year Customer Information Customer Name Customer Email Customer Address Home Phone # Mobile Phone # Date Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371. Dealer Information Dealer Name/Address Dealer Code Dealer Phone Number Dealer Staff Name Dealer Staff Signature VIN Campaign Code

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 20V-064 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Toyota Motor Engineering & Manufacturing Submission Date : FEB 06, 2020 NHTSA Recall No. : 20V-064 Manufacturer Recall No. : See attached report Manufacturer Information : Manufacturer Name : Toyota Motor Engineering & Manufacturing Address : 6565 Headquarters Drive Plano TX 75024 Company phone : 1-800-331-4331 Population : Number of potentially involved : 44,191 Estimated percentage with defect : NR Vehicle Information : Vehicle 1 : 2020-2020 Toyota Avalon HV Vehicle Type : Body Style : Power Train : NR Descriptive Information : Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. Other Toyota or Lexus vehicles sold in the U.S. are not equipped with an engine assembly containing an engine block produced at the specific plant during the specific production period. Note: The percentage of vehicles estimated to actually contain the defect is less than 0.5%. Of the involved vehicles, approximately 250 vehicles received engine blocks that were produced under the conditions described below. Whether the issue in each case will lead to engine overheating or internal mechanical engine damage that can cause a nonhybrid vehicle stall or lead to a thermal event, depends on casting porosity condition of the engine block during production and each vehicle’s operating environment. Production Dates : SEP 16, 2019 – DEC 13, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2020-2020 Toyota Camry Vehicle Type : Body Style : Power Train : NR Descriptive Information : Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. Other Toyota or Lexus vehicles sold in the U.S. are not equipped with an engine assembly containing an engine block produced at the specific plant during the specific production period. Note: The percentage of vehicles estimated to actually contain the defect is less than 0.5%. Of the involved vehicles, approximately 250 vehicles received engine blocks that were produced under the conditions described below. Whether the issue in each case will lead to engine overheating or internal mechanical engine damage that can cause a nonhybrid vehicle stall or lead to a thermal event, depends on casting porosity condition Part 573 Safety Recall Report 20V-064 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 of the engine block during production and each vehicle’s operating environment. Production Dates : SEP 12, 2019 – JAN 15, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2020-2020 Toyota Camry HV Vehicle Type : Body Style : Power Train : NR Descriptive Information : Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. Other Toyota or Lexus vehicles sold in the U.S. are not equipped with an engine assembly containing an engine block produced at the specific plant during the specific production period. Note: The percentage of vehicles estimated to actually contain the defect is less than 0.5%. Of the involved vehicles, approximately 250 vehicles received engine blocks that were produced under the conditions described below. Whether the issue in each case will lead to engine overheating or internal mechanical engine damage that can cause a nonhybrid vehicle stall or lead to a thermal event, depends on casting porosity condition of the engine block during production and each vehicle’s operating environment. Production Dates : SEP 16, 2019 – DEC 19, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2019-2020 Toyota RAV4 Vehicle Type : Body Style : Power Train : NR Descriptive Information : Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. Other Toyota or Lexus vehicles sold in the U.S. are not equipped with an engine assembly containing an engine block produced at the specific plant during the specific production period. Note: The percentage of vehicles estimated to actually contain the defect is less than 0.5%. Of the involved vehicles, approximately 250 vehicles received engine blocks that were produced under the conditions described below. Whether the issue in each case will lead to engine overheating or internal mechanical engine damage that can cause a nonhybrid vehicle stall or lead to a thermal event, depends on casting porosity condition of the engine block during production and each vehicle’s operating environment. Production Dates : SEP 12, 2019 – NOV 20, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2019-2020 Toyota RAV4 HV Vehicle Type : Body Style : Power Train : NR Descriptive Information : Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. Other Toyota or Lexus vehicles sold in the Part 573 Safety Recall Report 20V-064 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 U.S. are not equipped with an engine assembly containing an engine block produced at the specific plant during the specific production period. Note: The percentage of vehicles estimated to actually contain the defect is less than 0.5%. Of the involved vehicles, approximately 250 vehicles received engine blocks that were produced under the conditions described below. Whether the issue in each case will lead to engine overheating or internal mechanical engine damage that can cause a nonhybrid vehicle stall or lead to a thermal event, depends on casting porosity condition of the engine block during production and each vehicle’s operating environment. Production Dates : SEP 12, 2019 – DEC 10, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2020-2020 Lexus ES300h Vehicle Type : Body Style : Power Train : NR Descriptive Information : Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. Other Toyota or Lexus vehicles sold in the U.S. are not equipped with an engine assembly containing an engine block produced at the specific plant during the specific production period. Note: The percentage of vehicles estimated to actually contain the defect is less than 0.5%. Of the involved vehicles, approximately 250 vehicles received engine blocks that were produced under the conditions described below. Whether the issue in each case will lead to engine overheating or internal mechanical engine damage that can cause a nonhybrid vehicle stall or lead to a thermal event, depends on casting porosity condition of the engine block during production and each vehicle’s operating environment. Production Dates : SEP 16, 2019 – DEC 18, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The subject vehicles are equipped with a 2.5L 4 Cylinder engine (A25A) and may have been produced with engine blocks containing higher porosity levels. Higher levels of porosity could create cracks in the cooling passages, resulting in coolant leaking internally and/or externally. This may lead to engine noise, engine smoke, warning lights/malfunction indicator illumination, an audible chime sounding, and/or, in some cases, engine overheating and possible internal mechanical engine damage (e.g. seizing of internal engine components). If engine overheating or internal mechanical engine damage were to occur on involved conventional gasoline vehicles, a vehicle stall while driving at higher speeds could occur without prior warning to the driver, increasing the risk of crash. For hybrid and conventional gasoline vehicles, the internal mechanical engine damage can potentially cause engine oil to leak, which, in the presence of an ignition source, can lead to an increased risk of fire. FMVSS 1 : NR Part 573 Safety Recall Report 20V-064 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 2 : NR Description of the Safety Risk : If engine overheating or internal mechanical engine damage were to occur on involved conventional gasoline vehicles, a vehicle stall while driving at higher speeds could occur without prior warning to the driver, increasing the risk of crash. For hybrid and conventional gasoline vehicles, the internal mechanical engine damage can potentially cause engine oil to leak, which, in the presence of an ignition source, can lead to an increased risk of fire. Description of the Cause : NR Identification of Any Warning that can Occur : NR Supplier Identification : Component Manufacturer Name : Toyota Bodine Aluminum, Inc. Address : 301 James Lawrence Rd Jackson TENNESSEE 38301 Country : United States Chronology : Please see the attached Part 573 Defect Information Report for the full chronology. Description of Remedy : Description of Remedy Program : For all involved vehicles, Toyota and Lexus dealers will inspect the engine block casting serial number to determine if it is involved. In the cases where an involved engine block is identified, dealers will replace the engine including the engine block with a new one at no cost to customers. As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty. How Remedy Component Differs from Recalled Component : Recalled component name: Cylinder Block Assembly, Recalled component description: Engine Block, Recalled component part number: 11410- F0013, 11410-F0023 Identify How/When Recall Condition was Corrected in Production : NR Part 573 Safety Recall Report 20V-064 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Notifications to owners of the affected vehicles will occur by early April, 2020. A copy of the draft owner notification will be submitted as soon as it is available. Notifications to distributors/dealers were sent on February 6, 2020. Copies of dealer communications will be submitted as they are issued. Planned Dealer Notification Date : FEB 06, 2020 – FEB 06, 2020 Planned Owner Notification Date : APR 06, 2020 – APR 06, 2020 * NR – Not Reported

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