20TA07 – Back-Up Lights May Fail – 2020 Toyota Corolla

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April 8, 2020 NHTSA CAMPAIGN NUMBER: 20V205000

Back-Up Lights May Fail

If the back-up lights fail, there can be an increased risk of a crash while the vehicle is reversing.

 

NHTSA Campaign Number: 20V205

Manufacturer ToyotaeBay Motor Engineering & Manufacturing

Components EXTERIOR LIGHTING

Potential Number of Units Affected 960

 

Summary

ToyotaeBay Motor Engineering & Manufacturing (ToyotaeBay) is recalling certain 2020 Corolla Hatchback vehicles. A rear hatch wire harness connector may have been damaged during assembly, which may cause the back-up lights to fail.

 

Remedy

ToyotaeBay will notify owners, and dealers will replace the rear hatch wire harness, free of charge. The recall began June 30, 2020. Owners may contact ToyotaeBay customer service at 1-888-270-9371. ToyotaeBay’s numbers for this recall are 20TB07 and 20TA07.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


Original Publication Date: April 08, 2020

To: All ToyotaeBay Dealer Principals, General Managers, Service Managers, and Parts Managers

 

SAFETY RECALL 20TA07 (Interim Notice 20TB07)

Certain 2020 Model Year Corolla Hatchback

Backup Lamps May Become Inoperative

 

Model / YearsProduction PeriodApproximate Total VehiclesApproximate Stop Sale Dealer Inventory
2020 Corolla HatchbackEarly December 2019 – Mid-December 20191,000500

 

Red Stop

STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.

Refer to Dealer Inventory Procedures section for more details.

Red Stop

 

On April 08, 2020, ToyotaeBay filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on 2020 model year Corolla Hatchback vehicles.

 

Condition

A connector in the rear hatch of the subject vehicles may have been damaged during production. As a result, the backup lamps may become inoperative over time. If backup lamps do not illuminate when the vehicle is operated in reverse, there can be an increased risk of a crash.

 

Remedy

ToyotaeBay is currently preparing the remedy for this issue.  When the remedy is available, ToyotaeBay dealers will replace the rear hatch wire harness with a new one FREE OF CHARGE. At this time, ToyotaeBay estimates the remedy can be available in May 2020.

 

Covered Vehicles

There are approximately 1,000 vehicles covered by this Safety Recall. No vehicles covered by this Safety Recall were distributed to Puerto Rico.

 

Owner Letter Mailing Date

ToyotaeBay will notify owners by early June 2020.

 

ToyotaeBay makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

 

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

 

Dealer Inventory Procedures

New Vehicles in Dealership Inventory

There are approximately 500 vehicles in new dealer inventory as of April 07, 2020.

 

Red Stop
Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety.  Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory:  It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

 

ToyotaeBay reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available.  ToyotaeBay provides these flooring reimbursements at 60-day intervals.  ToyotaeBay reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

 

NOTE:

  • New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
  • Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The

Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

ToyotaeBay Version Below

Hold For Inspection

Part NumberDescriptionQuantity
00411-140003Inspection Mirror Hang Tag25 Per Pack

 

NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).

 

Pre-Owned Vehicles in Dealer Inventory

ToyotaeBay typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by ToyotaeBay.

 

ToyotaeBay expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. ToyotaeBay and the dealer may use this information to contact the customer when the remedy becomes available.

 

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyotaeBay.com. In the subject line of the email, state “Disclosure Form 20TA07/20TB07” and include the VIN.

 

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

ToyotaeBay Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

ToyotaeBay Rent-A-Car (TRAC) & Service Loaners

ToyotaeBay requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Handling, Parts Ordering, and Remedy Procedures

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

 

Customers with additional questions or concerns are asked to please contact the ToyotaeBay Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in ToyotaeBay Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

 

Campaign Designation / Phase Decoder

Campaign Designation / Phase Decoder
Examples:

19TA01 = Launched in 2019, ToyotaeBay, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019

20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020

21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

 

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety Recall.

 

Thank you for your cooperation.

TOYOTAeBay MOTOR SALES, U.S.A., INC.


SAFETY RECALL 20TA07 (Interim Notice 20TB07)

 

Certain 2020 Model Year Corolla Hatchback

Backup Lamps May Become Inoperative

 

Frequently Asked Questions

Original Publication Date: April 08, 2020

 

Q1: What is the condition?
A1:A connector in the rear hatch of the subject vehicles may have been damaged during production. As a result, the backup lamps may become inoperative over time. If backup lamps do not illuminate when the vehicle is operated in reverse, there can be an increased risk of a crash.

 

Q2: Are there any symptoms/warnings before the condition appears in a vehicle?
A2:No.

 

Q3: What is ToyotaeBay going to do?
A3:When the remedy is available, ToyotaeBay will send an owner notification by first class mail advising owners to make an appointment with their authorized ToyotaeBay dealer to replace the rear hatch wire harness FREE OF CHARGE.

 

Q4: When will the remedy become available?
A4:ToyotaeBay is currently preparing the parts and repair instructions for the remedy. At this time, ToyotaeBay estimates that the remedy can be available in May 2020.

 

Q5: Which and how many vehicles are covered by this Safety Recall?
A5:There are approximately 1,000 vehicles covered by this Safety Recall.

Model Name Model Year Production Period
Corolla Hatchback 2020 Early December 2019 – Mid-December 2019

 

Q5a: Are there any other Lexus/ToyotaeBay/ScioneBay vehicles covered by this Safety Recall in the U.S.?
A5a: No, there are no other Lexus/ToyotaeBay/ScioneBay vehicles covered by this Safety Recall.

 

 

Q6: How does ToyotaeBay obtain my mailing information?
A6:ToyotaeBay uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

 

Q7:What if I have additional questions or concerns?
A7:If you have additional questions or concerns, please contact the ToyotaeBay Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

 


Original Publication Date: June 18, 2020

To: All ToyotaeBay Dealer Principals, General Managers, Service Managers, and Parts Managers

 

SAFETY RECALL 20TA07 (Remedy Notice)

Certain 2020 Model Year Corolla Hatchback

Backup Lamps May Become Inoperative

NHTSA Recall No. 20V-205

 

Model / YearsProduction PeriodApproximate Total VehiclesApproximate Stop Sale Dealer Inventory
2020 Corolla HatchbackEarly December 2019 – Mid-December 20191,000500

 

Red Stop

STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.

Refer to Dealer Inventory Procedures section for more details.

Red Stop

 

On April 08, 2020, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on 2020 model year Corolla Hatchback vehicles.

 

Condition

A connector in the rear hatch of the subject vehicles may have been damaged during production. As a result, the backup lamps may become inoperative over time. If backup lamps do not illuminate when the vehicle is operated in reverse, there can be an increased risk of a crash.

 

Remedy

Any authorized ToyotaeBay dealer will replace the rear hatch wire harness with a new one FREE OF CHARGE to customers.

 

Covered Vehicles

There are approximately 1,000 vehicles covered by this Safety Recall. No vehicles covered by this Safety Recall were distributed to Puerto Rico.

           

Owner Letter Mailing Date

ToyotaeBay will notify owners by late June 2020.

A sample of the owner notification letter has been included for your reference.

 

ToyotaeBay makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

 

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

 

Dealer Inventory Procedures

New Vehicles in Dealership Inventory

There are approximately 500 vehicles in new dealer inventory as of April 07, 2020.

 

Red Stop
Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety.  Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory:  It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

 

ToyotaeBay reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available.  ToyotaeBay provides these flooring reimbursements at 60-day intervals.  ToyotaeBay reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

 

NOTE:

  • New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
  • Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

ToyotaeBay Version Below

Hold For Inspection

Part NumberDescriptionQuantity
00411-140003Inspection Mirror Hang Tag25 Per Pack

 

NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).

 

Pre-Owned Vehicles in Dealer Inventory

To ensure customer satisfaction, ToyotaeBay requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.

 

ToyotaeBay expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. ToyotaeBay and the dealer may use this information to contact the customer when the remedy becomes available.

 

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyotaeBay.com. In the subject line of the email state “Disclosure Form 20TA07/20TB07” and include the VIN.

 

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

ToyotaeBay Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

ToyotaeBay Rent-A-Car (TRAC) & Service Loaners

ToyotaeBay requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Handling, Parts Ordering, and Remedy Procedures

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

 

Customers with additional questions or concerns are asked to please contact the ToyotaeBay Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

Salvage Title Vehicles

Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.

 

For complete details on this policy, refer to ToyotaeBay Warranty Policy 4.17, “What Is Not Covered by The ToyotaeBay New Vehicle Limited Warranty”.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in ToyotaeBay Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

 

Parts Ordering Process Non SET and GST Parts Ordering Process

It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.

 

All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details.

 

Part NumberDescriptionQuantity
04000-02312WIRE, BACK DOOR, NO.21

 

Note: As outlined in the technical instructions, a wire harness protection sleeve is required to repair each vehicle.  This part MUST be applied when performing the remedy on included vehicles.  All dealers were mailed a supply of the wire harness protection sleeve on 6/16/2020 for the following:

  • One part for every in stock vehicle
  • One part for every retailed vehicle

Additional stock of these wire harness protection sleeves can be ordered from the ToyotaeBay MDC (part number is 20TA07SLEEVE).

           

Technician Training Requirements

The repair quality of covered vehicles is extremely important to ToyotaeBay. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:

  • Expert (any specialty)
  • Master
  • Master Diagnostic Technician

 

Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

 

Remedy Procedures

Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

 

Repair Quality Confirmation

The repair quality of covered vehicles is extremely important to ToyotaeBay. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

 

Parts Recovery Procedures

All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes.

 

To help minimize dealer storage challenges, ToyotaeBay recommends that dealers:

  • File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by ToyotaeBay.
  • Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.

 

Refer to Warranty Policies 9.3 and 9.6 for additional details.

 

Warranty Reimbursement Procedures

Loaner Vehicle or Alternative Transportation Reimbursement Procedure

For customers who requested a loaner vehicle or alternative transportation through ToyotaeBay Rent-A-CAR (TRAC) during the interim phase, a loaner vehicle or alternative transportation can be claimed for $35 per day.

 

If a customer is not eligible for a loaner or alternative transportation, the customer can contact Customer Experience Center for further assistance.

 

Op Code

(File under designation 20TB07)

Description
TB0702Vehicle Rental 1-30 Days
TB0703Vehicle Rental 31-60 Days

 

NOTE:

  • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
  • Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP).
  • Dealers will be allowed to file these Op Codes until September 18, 2020. After that date, no claims for alternative transportation reimbursement will be accepted.

      

Warranty Reimbursement Procedure

Warranty Reimbursement Procedure

Op CodeDescriptionFlat Rate Hours
TA0701Replace the No.2 back door wire harness0.8

 

  • The flat rate times include 0.1 hours for administrative cost per unit for the dealership.

 

Claim Filing Accuracy and Correction Requests

It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by ToyotaeBay for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

 

Campaign Designation / Phase Decoder

Campaign Designation / Phase Decoder
Examples:

19TA01 = Launched in 2019, ToyotaeBay, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019

20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020

21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

 

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety Recall.

 

Thank you for your cooperation.

TOYOTAeBay MOTOR SALES, U.S.A., INC.


SAFETY RECALL 20TA07 (Remedy Notice)

 

Certain 2020 Model Year Corolla Hatchback

Backup Lamps May Become Inoperative

NHTSA Recall No. 20V-205

 

Frequently Asked Questions

Original Publication Date: June 18, 2020

 

Q1: What is the condition?
A1:A connector in the rear hatch of the subject vehicles may have been damaged during production. As a result, the backup lamps may become inoperative over time. If backup lamps do not illuminate when the vehicle is operated in reverse, there can be an increased risk of a crash.

 

Q2: Are there any symptoms/warnings before the condition appears in a vehicle?
A2:No.

 

Q3: What is ToyotaeBay going to do?
A3:ToyotaeBay will send an owner notification by first class mail in late June 2020 advising owners to make an appointment with their authorized ToyotaeBay dealer to have the rear hatch wire harness replaced with a new one FREE OF CHARGE to customers.

 

Q4: Which and how many vehicles are covered by this Safety Recall?
A4:There are approximately 1,000 vehicles covered by this Safety Recall.

Model Name Model Year Production Period
Corolla Hatchback 2020 Early December 2019 – Mid-December 2019

 

Q5a: Are there any other Lexus/ToyotaeBay/ScioneBay vehicles covered by this Safety Recall in the U.S.?
A5a: No, there are no other Lexus/ToyotaeBay/ScioneBay vehicles covered by this Safety Recall.

 

Q5: How long will the repair take?
A5:

 

The repair takes approximately 1 hour. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
Q6: How does ToyotaeBay obtain my mailing information?
A6:ToyotaeBay uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

 

Q7:What if I have additional questions or concerns?
A7:If you have additional questions or concerns, please contact the ToyotaeBay Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

 


April 8, 2020

 

DEFECT INFORMATION REPORT

  

  1. Vehicle Manufacturer Name:

ToyotaeBay Motor Corporation [“TMC”]

1, ToyotaeBay-cho, ToyotaeBay-city, Aichi-pref., 471-8571, Japan

 

Affiliated U.S. Sales Company:

ToyotaeBay Motor North America, Inc. [“TMNA”]

6565 Headquarters Drive, Plano, TX 75024

 

Manufacturer of Rear Hatch Wire Harness:

YAZAKI Corporation

17th Floor, Mita-Kokusai Bldg., 4-28 Mita 1-chome, Minato-ku, Tokyo, 108-8333 Japan Phone: +81-3-3455-8811

Country of Origin: Japan

 

  1. Identification of Involved Vehicles and Affected Components:

Based on production records, we have determined the involved vehicle population as in the table below.

Make/Car LineModel YearManufacturerProduction Period
ToyotaeBay / Corolla Hatchback2020TMCDecember 5, 2019 through

December 17, 2019

 

ApplicabilityPart NumberPart NameComponent Description
MY2020 ToyotaeBay Corolla Hatchback82185-12841Wire, Back Door, No. 2Rear hatch Wire Harness

 

Note: (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.

(2) This issue only affects vehicles equipped with a wire harness located in the rear hatch that was inspected with specific equipment that was used at an assembly plant during a particular production period.  Other ToyotaeBay or Lexus vehicles sold in the U.S. were not inspected with this equipment.

 

  1. Total Number of Vehicles Potentially Involved:

960

 

  1. Percentage of Vehicles Estimated to Actually Contain the Defect:

Unknown.  ToyotaeBay is unable to provide an estimate of the percentage of vehicles to actually contain the defect.  Whether the issue in each case will lead to oxidation of the terminal for the backup lamps in the rear hatch wire harness, causing the backup lamps to become inoperative, depends on the amount of increased terminal contact gap and operating conditions in each vehicle.

 

  1. Description of Problem:

The subject vehicles are equipped with a rear hatch that contains a wire harness and connectors for electrical components installed in the rear hatch.  Damaged equipment was used during the production process to inspect the conductivity of the wire harness and the installed electrical components through a specific connector.  This may have caused the contact gaps of this connector to increase, resulting in lower contact pressure inside the connector at specific terminals.  In this condition, an oxide layer may develop on the surface of those terminals due to vehicle vibration and exposure to air over time, resulting in increased electrical resistance.  If there is a sufficient increase in electrical resistance on one of these terminals, the backup lamps may become inoperative.  If backup lamps do not illuminate when the vehicle is operated in reverse, there can be an increased risk of a crash.

 

  1. Chronology of Principal Events:

December 2019

In mid-December 2019, during the backup lamp activation inspection process at a ToyotaeBay vehicle assembly plant, four vehicles were found to have an inoperative backup lamps.  ToyotaeBay investigated these vehicles and determined that an increased contact gap existed in a rear hatch wire harness connector.  ToyotaeBay hypothesized that the increased contact gap caused a poor connection on the terminal in the connector used for backup lamps and caused the backup lamps to be inoperative.  ToyotaeBay started investigating the manufacturing process to identify the cause of the increased contact gap.  At this time, ToyotaeBay believed that inoperative backup lamps caused by this increased contact gap would be detected by the backup lamp activation inspection during production and would not be introduced to the field.

 

ToyotaeBay investigated its production records and identified that, during a daily start-up check from early December 2019, the connector housing of the equipment used to inspect the conductivity of the rear hatch wire harness and the installed electrical components was identified as being damaged.  At that time, the damage to the inspection equipment did not appear to affect the conductivity inspection.  Subsequent investigation of the equipment identified that some of the male pins inside a connector of the inspection equipment (such as those that connect to the terminals in the connecter used for the backup lamps, rear hatch wiper/washer, and the rear hatch courtesy switch) were bent.  Through further investigation, ToyotaeBay determined that connecting the damaged connector of inspection equipment to the connector on the rear hatch wire harness involved in the conductivity inspection could cause increased contact gaps inside that rear hatch wire harness connector.  As a result, ToyotaeBay stopped using this damaged inspection equipment.  Additionally, ToyotaeBay reviewed the production records and determined that the damaged condition on the concerned connector was not observed in the daily start-up checks prior to early December 2019.

 

ToyotaeBay contained vehicles that were within the vehicle assembly plant on a date in midDecember and removed the rear hatch wire harnesses.  ToyotaeBay investigated the contact pressure inside those connectors on those wire harnesses.  The contact pressure at some of the terminals in the connector was lower, however, the backup lamps of each of these vehicles remained operative.  Based on the contact pressures observed on these vehicles, ToyotaeBay determined that some vehicles that were not contained at the plant may have been equipped with a damaged connector on the rear hatch wire harness.  However, whether that damaged connector could cause the backup lamps to become inoperable was unknown since these vehicles passed the backup lamp activation inspection during production.

 

January 2020 – End of March 2020

In mid-January, ToyotaeBay conducted a part recovery activity and duplication testing to further understand the range of contact gap variation and its effect on the operation of the backup lamps.  ToyotaeBay recovered parts from vehicles produced before the damaged condition on the concerned connector was observed in the daily start-up checks and found no abnormalities in the contact gap of the rear hatch wire harness connectors on those vehicles.  Separately, ToyotaeBay also began duplication testing by connecting the damaged connector of the inspection equipment to rear hatch wire harnesses of this type.  This testing found that the contact gap of some terminals, which are used for back up lamps, rear hatch wiper/washer and the rear hatch courtesy switch, became larger than specification.

 

In order to understand the effect of the aforementioned larger contact gap on vehicles in the field, ToyotaeBay began (in mid-February) a vibration durability test, which simulates normal use conditions.  In late March, the test results showed that an oxide layer had developed on the surface of the terminals with a larger contact gap caused by the damaged inspection equipment.  The oxide layer created increased electrical resistance at these terminals (i.e., the terminals for the backup lamps, the rear hatch wiper and washer, and the rear hatch courtesy switch).

 

ToyotaeBay analyzed the level of increased electrical resistance observed as a result of this test and analyzed whether it would be sufficient to create an open circuit that could cause the connected components (the backup lamps, the rear hatch wiper and washer, and the rear hatch courtesy switch) to become inoperative.  Based on the analysis of this test result, Toyota believes that the level of electrical resistance created under these conditions would be sufficient to create an open circuit on the terminal connected to the backup lamps.  Further, Toyota believes that the level of electrical resistance that can be created under these conditions is unlikely to be sufficient to create an open circuit on the terminals connected to the other systems.

 

April 2, 2020

Based on the results of the above investigation, Toyota decided to conduct a voluntary safety recall campaign.

 

As of March 30, 2020 based on a diligent review of records, Toyota’s best engineering judgment is that there are no Toyota Field Technical Reports and warranty claims that have been received from U.S. sources that relate or may relate to this condition and which were considered in the decision to submit this report.

 

  1. Description of Corrective Repair Action:

All known owners of the subject vehicles will be notified by first class mail to return their vehicles to a Toyota dealer.  The dealer will replace the rear hatch wire harness with a new one.

 

Reimbursement Plan for pre-notification remedies

As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty.

 

  1. Recall Schedule:

Notifications to owners of the affected vehicles will occur by early June 2020.  A copy of the draft owner notification will be submitted as soon as it is available.

 

  1. Distributor/Dealer Notification Schedule:

Notifications to distributors/dealers will be sent by April 9, 2020.  Copies of dealer communications will be submitted as they are issued.

 

  1. Manufacturer’s Campaign Number:

[Interim / Remedy] 20TB07 / 20TA07

 



1 Affected Product

Vehicle

MAKEMODELYEAR
TOYOTACOROLLA HATCHBACK2020

 


9 Associated Documents

Manufacturer Notices(to Dealers,etc) – 20TA07 – Dealer Packet – SR – Pub 6.18.20

RCMN-20V205-8324.pdf 238.683KB

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Manufacturer Notices(to Dealers,etc) – 20TB07 – Dealer Packet – SR – Pub 4.8.20

RCMN-20V205-7493.pdf 159.235KB

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Remedy Instructions and TSB – Corolla Hatch Wire Harness FINAL 6.17.2020

RCRIT-20V205-0441.pdf 2672.658KB

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Defect Notice 573 Report

RCLRPT-20V205-9183.PDF 214.136KB

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Miscellaneous Document – Defect Information Report

RMISC-20V205-3066.pdf 33.693KB

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Recall Acknowledgement

RCAK-20V205-1807.pdf 296.188KB

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Recall Quarterly Report #3, 2020-4

RCLQRT-20V205-3917.PDF 211.336KB

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Recall Quarterly Report #2, 2020-3

RCLQRT-20V205-9812.PDF 211.249KB

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Recall Quarterly Report #1, 2020-2

RCLQRT-20V205-9181.PDF 211.145KB

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Recalls Documents

 


 

Bestseller No. 1
MEALAM T15 921 912 906 LED Bulbs 2835 Chipsets Compatible with 2005-2017 2018 2019 2020 2021 Toyota Tacoma Back Up Reverse Lights Xenon White, Pack of 2
  • 【Package Includes】Pack of 2 Xenon White T15/ 921 led back up reverse light bulbs, each bulb adopts premium & high power 15-SMD 2835 chipsets. Working Voltage: 12-24V, Bulb Dimension: 1.57 * 0.59 * 0.35 inch.
  • 【300% Brighter】About 1000 lumens each bulb, total 2000 lumens, super xenon white light color, 300% brighter than original halogen. High power & premium 2835 led chipsets around the bulb, achieve 360°all degrees light output.
  • 【Error Free】Equipped with canbus system, for most vehicles, it will not cause "lamp out" errors. Built in constant current IC, energy-saving and long lifespan. The same T15/ 921 socket as halogen bulb, just plug and play without modification.
  • 【Fitments】Use for upgrading the stock T15/ 921 sockets, fits: 921 912 906 904 902 T15 W16W 916KX 912K 912LL 904LL 904NA 906LL 906NA 916NA 916NALL 920 922 918 914 915 916 917 917LL 921ST 901 908 909 923 926 927 928 939 579 etc. size.
  • 【Application】Back up reverse light lamp replacement, compatible with 2005-2021 Toyota Tacoma. Although 921 LED bulbs might fit different parts of your car, please double confirm the size on your owner's manual or the original bulb before purchasing.
SaleBestseller No. 2
Toyota 84210-52050, Back Up Lamp Switch
  • OEM product
  • Fit Type: Vehicle Specific
  • Package Weight: 0.053 kilograms
  • Package Dimensions : 8.0 L x 2.0 H x 8.0 W (inches)
Bestseller No. 3
XFLHEHD 2PCS Tacoma Reverse Lights Fits for 2001-2023 Toyota Tacoma, 6500K White Super Bright Backup Lights, Upgraded Backup Reverse Bulb Replacement
  • 【Fits for Toyota Tacoma】--This tacoma Reverse Lights fit for 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 Toyota Tacoma all models, includes 2 pieces backup reverse lights.
  • 【Easy to Install】-- Plug and play, no external driver or connector.Simply remove your old bulb and install our tacoma bulb reverse light in it's place.
  • 【Upgraded Reverse Lights】-- Build in 45pcs 4014-SMD chips each bulb, 360° lighting angle, no visual blind, these 1500 lums bright white bulbs bring you a clear and comfortable lighting experience.
  • 【300% Brighter than Halogen】 -- 300% brighter than stock old halogen bulbs, 6500K white reverse lights provide super bright light output for your car, light the night as daytime.
  • 【100% SATISFACTION】-- You can use it for a period of time, if you are not 100% satisfied with the XFLHEHD reverse lights bulbs, please contact us and we will solve your problem within 24Hrs.
SaleBestseller No. 4
AUXITO 912 921 LED Bulb for Backup Light Reverse Lights High Power 2835 15-SMD Chipsets Error Free T15 906 922 W16W Bulbs, 6000K White Daytime Running Lights (Upgraded, Pack of 2)
  • Package Includes: (Pack of 2) 912/921 led bulb reverse light, 6W per bulb, 12-16V Wide voltage, 500Ma current, bulb size 1.57in(L)*0.59in(W)*0.35in(H), net weight: 6g/pc
  • 300% Brighter: Each 921 led bulb has 15 pieces high power 2835-SMD LEDs, 3 times brighter than original reverse light bulbs. 6000k white color light brings your car a refreshed new look
  • CANBUS Error Free: Built-in intelligent IC driver for better performance. Energy-saving, low temperature, long lasting. Comparable size with stock 921 bulbs, easy to install
  • Suit for Socket: T15, 912, 921, 906, 904, 902, 922, W16W, just plug and play without modification. ONLY used for backup reverse lights daytime running light
  • Note: Amazon filter system may not be 100% accurate, the bulb size may vary between trim of your vehicle. Please double check owners manual or original bulb size to confirm
Bestseller No. 5
XFLHEHD 2Pcs Reverse Light Bulbs for Toyota 4runner 2001-2019 2020 2021 2022 2023, 6500K Cool White 4014 LED Chip Error Free 4runner Backup Lights Replacement Package
  • --This reverse light bulbs fit for toyota 4runner 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 all models, includes 2 pieces backup reverse lights.
  • -- Plug and play, no external driver or connector. Simply remove your old bulb and install our 4runner reverse light in it's place.
  • -- Build in 45pcs 4014-SMD chips each bulb, 360° lighting angle, no visual blind, these 1500 lums bright white bulbs bring you a clear and comfortable lighting experience.
  • -- 300% brighter than stock old halogen bulbs, 6500K white reverse lights provide super bright light output for your car, light the night as daytime.
  • -- You can use it for a period of time, if you are not 100% satisfied with the XFLHEHD reverse lights bulbs, please contact us and we will solve your problem within 24Hrs.
Bestseller No. 6
MEALAM Xenon White T20 7443 7444 7440 LED Bulbs with Projector Back Up Reverse Lights Compatible with 2014 2015 2016 2017 2018 2019 2020 2021 Toyota Tundra, Pack of 2
  • 【Application】This T20/ 7443/ 7440 led bulb can be used as back up reverse light. Compatible with 2014-2021 Toyota Tundra. Please confirm the bulb size you need before placing an order. *IMPORTANT NOTICE* We updated these bulbs, you may randomly receive the old type bulbs or the new bulbs.
  • 【Fitments】Fits most T20 7443 7440 7441 7444 7440A 7443A 992 W21W 7440NA 7443NA 7442NALL 7443LL 7443ST 7443ULL 7444LL 7444NA 7444NA 7440-SACK 7440-SCK 7440AL 7440LL 7440ST 7442NALL 7443-SACK 7443-SCK WY21W etc. size.
  • 【Extremely Bright】(Pack of 2) Adopts high power 4014 LED chipset, offer 360° high luminous with full xenon white light, much brighter than original bulbs. Much easier noticed by others, more safer driving.
  • 【Low Power & Long Lifespan】Each bulb is built in constant current IC to protects the circuit, ensure the secure temperature range, low power consumption and longer lifespan.
  • 【Easy to Install】Non-polarity design, compatible for standard T20 socket, just plug and play. Working Voltage: DC 9V-30V, for most vehicles, it is the direct replacement LED bulb.
Bestseller No. 7
XFLHEHD 2PCS RAV4 Reverse Light Bulbs Fits for 2006-2023 Toyota RAV4, 6500K White Super Bright Backup Reverse Lights, 2835 45-SMD Chipsets Error Free, Upgraded Backup Reverse Bulb Replacement
  • 🚗【𝑭𝒊𝒕𝒔 𝒇𝒐𝒓 𝑻𝒐𝒚𝒐𝒕𝒂 𝑹𝑨𝑽4】--This RAV4 Reverse Lights compatible with 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 Toyota RAV4 all models, includes 2 pieces backup reverse lights.
  • 🔎【𝑬𝒂𝒔𝒚 𝒕𝒐 𝑰𝒏𝒔𝒕𝒂𝒍𝒍】-- Plug and play, no external driver or connector. Simply remove your old bulb and install our RAV4 bulb reverse light in it's place.
  • ✔【𝑼𝒑𝒈𝒆𝒂𝒅𝒆𝒅 𝑹𝒆𝒗𝒆𝒓𝒔𝒆 𝑳𝒊𝒈𝒉𝒕𝒔】-- Bulit in 45pcs 4014-SMD chips each bulb, 360° lighting angle, no visual blind, these 1500 lums bright white bulbs bring you a clear and comfortable lighting experience.
  • 🔆【300% 𝑩𝒓𝒊𝒈𝒉𝒕𝒆𝒓 𝒕𝒉𝒂𝒏 𝑯𝒂𝒍𝒐𝒈𝒆𝒏】 -- 300% brighter than stock old halogen bulbs, 6500K white reverse lights provide super bright light output for your car, light the night as daytime.
  • 📢【𝑺𝑨𝑻𝑰𝑺𝑭𝑨𝑪𝑻𝑰𝑶𝑵 𝑮𝑼𝑨𝑹𝑨𝑵𝑻𝑬𝑬】-- You can use it for a period of time, if you are not 100% satisfied with the XFLHEHD reverse lights bulbs, please contact us and we will solve your problem within 24Hrs.
Bestseller No. 8
XFLHEHD 2Pcs Highlander Reverse Lights Fits for 2011-2023 Toyota Highlander, Cool White 6500K Super Bright Reverse Light Bulb LED, 2835 45-SMD Chipsets Error Free, Upgraded Backup Lights Replacement
  • 【𝑭𝒊𝒕𝒔 𝒇𝒐𝒓 𝑻𝒐𝒚𝒐𝒕𝒂 𝑯𝒊𝒈𝒉𝒍𝒂𝒏𝒅𝒆𝒓 𝑹𝒆𝒗𝒆𝒓𝒔𝒆 𝑳𝒊𝒈𝒉𝒕𝒔】--This highlander reverse Light bulb fits for 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 toyota highlander all models, includes 2 pieces reverse backup
  • 【𝑯𝒐𝒘 𝒕𝒐 𝑰𝒏𝒔𝒕𝒂𝒍𝒍】-- Plug and play, no external driver or connector. Simply remove your old bulb and install our highlander reverse light in it's place. NOTE: Please turn off all power before installation. Wait for the original bulb to cool down before replacing and installing to avoid burns. Or choose to wear gloves for installation.
  • 【𝑼𝒑𝒈𝒆𝒂𝒅𝒆𝒅 𝑹𝒆𝒗𝒆𝒓𝒔𝒆 𝑩𝒂𝒄𝒌𝒖𝒑 𝑳𝒊𝒈𝒉𝒕𝒔】-- Bulit in 45pcs 4014-SMD LED chips each bulb, 360° lighting angle, no visual blind, these 1500 lums bright white bulbs bring you a clear and comfortable lighting experience. Bulb Dimension: 1.57 * 0.56 inch.
  • 【300% 𝑩𝒓𝒊𝒈𝒉𝒕𝒆𝒓 𝒕𝒉𝒂𝒏 𝑯𝒂𝒍𝒐𝒈𝒆𝒏 𝑩𝒖𝒍𝒃】 -- 300% brighter than stock old halogen bulbs, 6500K cool white led reverse lights provide super bright light output for your car, light the night as daytime.
  • 【𝑺𝑨𝑻𝑰𝑺𝑭𝑨𝑪𝑻𝑰𝑶𝑵 𝑮𝑼𝑨𝑹𝑨𝑵𝑻𝑬𝑬】-- You can use it for a period of time, if you are not 100% satisfied with the XFLHEHD reverse led lights bulbs, please contact us and we will solve your problem within 24Hrs.
Bestseller No. 9
iBrightstar Extremely Bright 3030 Chipsets 921 T15 912 W16W LED Bulbs Error Free For Backup Reverse Lights, Truck Cargo Lights, 3rd Brake Lights, Xenon White
  • (Set of 2 Bulbs) 24SMD 3030 high power & high quality chips per bulb, Working Voltage: 9v-30v
  • Fits:906 579 901 904 908 909 912 914 915 916 917 918 920 921 922 923 926 927 928 939 W16W etc. Easy installation, plug and play.
  • Application: Backup Reverse Lights, Truck Cargo Lights, High Mount Stop Lights, 3rd Brake Lamp Lights. Fit for Chevy Silverado, Dodge Ram Ford F150 F250 F350 GMC Sierra HondaeBay Ridgeline Nissan Titan Toyota Tundra etc.
  • Advantage: 400% brighter than original halogen bulb, aircraft grade aluminum heat sink with Low temperature, built in Constant Current IC for Longer life span & Error Free & Wide Voltage(9v-30v) & Low Power Consumption.
  • Please double check owners manual or original bulb number to confirm before placing an order. Any other problem please feel free to contact us, we are always here to satisfy of you.
Bestseller No. 10
Ballenger Motorsports - 2 Way Connector Plug Pigtail Replacement for Toyota Transfer case, backup lights (BUL & 4WD indicator)
  • Fits on Toyota Backup light Connector.
  • Fits on Lexus Backup light Connector.
  • Fits on Toyota Transfer case Connector.
  • Fits on Lexus Transfer case Connector.

Last update on 2025-04-15 / Affiliate links / Images from Amazon Product Advertising API


 

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