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November 23, 2021 NHTSA CAMPAIGN NUMBER: 21V920000
Oil Leak May Cause a Loss of Power Steering Assist
An oil leak may cause a sudden loss of power steering assist, increasing the risk of a crash.
NHTSA Campaign Number: 21V920
Manufacturer Toyota Motor Engineering & Manufacturing
Components STEERING
Potential Number of Units Affected 22,462
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021-2022 Sequoia and 2021 Tundra vehicles. The power steering gear assembly may have been manufactured incorrectly, which can result in an oil leak.
Remedy
Dealers will inspect and replace the power steering gear assembly as necessary, free of charge. Owner notification letters were mailed on January 21, 2022. Owners may contact Toyota customer service at 1-800-331-4331. Toyota’s numbers for this recall are 21TB10 and 21TA10.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
SAFETY RECALL 21TA10 (Remedy Notice)
Certain 2007-2021 Model Year Tundra Vehicles
Certain 2008, 2010-2015, 2017, 2019, 2021-2022 Model Year Sequoia Vehicles
Potential Sudden Loss of Power Steering Assist
NHTSA Recall No. 21V-920
Model / Years | Production Period | Approximate Total Vehicles | Approximate Stop Sale Dealer Inventory |
Tundra 2007-2021 | Mid-January 2007 to Mid- October 2021 | 21,400 | 650 |
Sequoia
2008, 2010-2015, 2017, 2019, 2021-2022 |
Early February 2008 to Late October 2021 | 1,250 | 50 |
STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.
Refer to Dealer Inventory Procedures section for more details.
On December 23, 2021, Toyota amended a previously filed Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA). The amended Defect Information Report (DIR) added approximately 200 model year 2007-2021 Tundra and model year 2008, 2010-2015, 2017, 2019, 2021-2022 Sequoia vehicles.
Note: When this Safety Recall was first announced on November 23, 2021, there were approximately 22,500 vehicles covered.
Condition
The subject vehicles have a power steering system that makes it easier to turn the steering wheel, especially at lower speeds. Due to a manufacturing error, a component of this system can leak power steering fluid. If a sufficient amount leaks, power steering assist can be suddenly lost. While manual steering remains functional, the loss of power steering assist may increase the steering effort needed and can increase the risk of a crash.
Remedy
Toyota dealers will inspect the power steering gear assembly and if necessary, replace it FREE OF CHARGE.
Toyota has sufficient parts to begin a phased implementation of the remedy. Refer to the table below to determine the remedy status and dates that Toyota estimates the remedy will become available for each vehicle model.
Important Note: The dates specified in this table are estimates and are subject to change.
Phase | Model Years | Model | Approximate Total Vehicles | Estimated Remedy Availability Timing |
1 | 2021 | Tundra | 21,200 | Remedy Available Now
|
2021-2022 | Sequoia | 1,300 | ||
2 | 2007-2021 | Tundra | 170 | |
2008, 2010-2015, 2017,2019 | Sequoia | 30 |
Covered Vehicles
There are approximately 22,700 vehicles covered by this Safety recall. Approximately 85 vehicles involved in this Safety Recall were distributed to Puerto Rico.
Owner Letter Mailing Date
Toyota will notify phase 1 owners by late January 2022. Toyota will begin to notify phase 2 owners by late February 2022. A sample of the owner notification letter has been included for your reference.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
New Vehicles in Dealership Inventory
There are approximately 700 vehicles in new dealer inventory as of November 23, 2021.
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
Pre-Owned Vehicles in Dealer Inventory
To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form 21TA10” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-2709371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Head Unit Notifications
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Safety Recall are requested to schedule an appointment with their authorized dealer to have this Safety Recall completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Safety Recall. The prompt will contain options to ‘Snooze’ or to ‘View’ the message. If a customer chooses ‘Snooze’, the message will continue to reappear every 20 minutes until the customer chooses ‘View’. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Safety Recall completed.
The message will completely clear from the vehicle once the following conditions are met: The Safety Recall is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens daily.
Owners who receive a head unit notification after having this Safety Recall completed can be advised to ignore the message.
Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Aaron Fowles (469) 292-1097 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Parts
NOTE: PARTS ARE NEEDED BASED ON VEHICLE INSPECTION
Refer to the Technical Instructions for more details.
2021 Tundra
Part Number | Part Description | Quantity |
The parts below are only needed if the Steering Gear Assembly was found to be affected during inspection. | ||
44250-0C131 | Power Steering Gear Assembly | 1 |
90252-04003 | Cotter Pin | 2 |
95381-04050 | *Cotter Pin (4WD Only) | 2* |
43425-0C010 | *Ring, Shaft Snap (For Front Drive Inner Shaft Outer) | 2* |
90430-24017 | *Gasket (For Front Differential Drain Plug) | 1* |
12157-10010 | *Gasket (For Front Differential Fill Plug) | 1* |
00718-ATF00 | Power Steering Fluid (Quarts) | 3 |
PT938-34140-HW | **Hardware Kit (Only If TRD Skid Plate Equipped) | 1 |
The parts below are only needed if damage is found during inspection. (A photo of damage will be required) | ||
44360-0C050 | Reservoir Assy, Vane Pump Oil | 1 |
44402-0C012 | Cooler Sub-Assy, Power Steering Oil, No.1 | 1 |
44348-0C060 | Hose, Oil Reservoir To Pump, No.1 | 1 |
44410-0C180 | Tube Assy, Pressure Feed | 1 |
44310-0C090 | Pump Assy, Vane | 1 |
16492-21050 | O-Ring (For Radiator Drain Cock) | 1 |
00272-SLLC2 | Coolant | 3 Gallons |
44327-30040 | Gasket, Pressure Port, No 1 | 1 |
*Parts only required for Four Wheel Drive
**Parts only required for TRD Skid Plate
2021-2022 Sequoia
Part Number | Part Description | Quantity |
The parts below are only needed if the Steering Gear Assembly was found to be affected during inspection. | ||
44250-0C121 | Power Steering Gear Assembly | 1 |
90252-04003 | Cotter Pin | 2 |
95381-04050 | *Cotter Pin (4WD Only) | 2* |
43425-0C010 | *Ring, Shaft Snap (For Front Drive Inner Shaft Outer) | 2* |
90430-24017 | *Gasket (For Front Differential Drain Plug) | 1* |
12157-10010 | *Gasket (For Front Differential Fill Plug) | 1* |
00718-ATF00 | Power Steering Fluid (Quarts) | 3 |
PT938-34140-HW | **Hardware Kit (Only If TRD Skid Plate Equipped) | 1 |
The parts below are only needed if damage is found during inspection. (A photo of damage will be required) | ||
44360-0C050 | Reservoir Assy, Vane Pump Oil | 1 |
44402-0C012 | Cooler Sub-Assy, Power Steering Oil, No.1 | 1 |
44348-0C060 | Hose, Oil Reservoir to Pump, No.1 | 1 |
44410-0C151 | Tube Assy, Pressure Feed | 1 |
44310-0C110 | Pump Assy, Vane | 1 |
16492-21050 | O-Ring (For Radiator Drain Cock) | 1 |
00272-SLLC2 | 4 Gallons | |
44327-30040 | Gasket, Pressure Port, No 1 | 1 |
*Parts only required for Four Wheel Drive
**Parts only required for TRD Skid Plate
2020 MY and older
Due to the wide range of model years involved, Toyota requests that dealers search for the applicable parts below using the EPC to ensure the correct part numbers are ordered.
Part Number | Part Description | Quantity |
The parts below are only needed if the Steering Gear Assembly was found to be affected during inspection. | ||
Use EPC for Exact Part
Number
|
Power Steering Gear Assembly | 1 |
Cotter Pin (Tie Rod Ends) | 2 | |
*Cotter Pin (4WD Only) | 2* | |
*Front Axle Snap Rings (4WD Only) | 2 | |
*Front Differential Drain Plug Gasket (4WD Only) | 1* | |
*Front Differential Fill Plug Gasket (4WD Only) | 1* | |
**Hardware Kit (Only If TRD Skid Plate Equipped) | 1 | |
00718-ATF00 | Power Steering Fluid (Quarts) | 3 |
The parts below are only needed if damage is found during inspection. | ||
Use EPC for Exact Part Number | Reservoir Assy, Vane Pump Oil | 1 |
Cooler Sub-Assy, Power Steering Oil, No.1 | 1 | |
Hose, Oil Reservoir To Pump, No.1 | 1 | |
Tube Assy, Pressure Feed | 1 | |
Pump Assy, Vane | 1 | |
Gasket, Pressure Port, No 1 | 1 | |
O-Ring (For Radiator Drain Cock) | 1 | |
Tundra | Coolant | 3 Gallons |
Sequoia | Coolant | 4 Gallons |
*Parts only required for Four Wheel Drive
**Parts only required for TRD Skid Plate
Frequently Asked Questions
Original Publication Date: January 20, 2022
Q1: hat is the condition?
The subject vehicles have a power steering system that makes it easier to turn the steering wheel, especially at lower speeds. Due to a manufacturing error, a component of this system can leak power steering fluid. If a sufficient amount leaks, power steering assist can be suddenly lost. While manual steering remains functional, the loss of power steering assist may increase the steering effort needed and can increase the risk of a crash.
Q1a: Are there any warnings that this condition exists?
If this condition occurs, some customers may experience a pop sound, grinding noise, increased steering effort, or observe a power steering fluid leak on the floor
Q1b: What should I do if the condition occurs on my vehicle?
If a popping sound or grinding noise is heard, and/or you experience increased steering effort while operating the vehicle, stop the vehicle in a safe area at the earliest opportunity and contact your local Toyota dealer for assistance.
Q2: What is Toyota going to do?
Toyota dealers will inspect the power steering gear assembly and if necessary, replace it FREE OF CHARGE. Toyota has sufficient parts to begin a phased implementation of the remedy. Refer to the table below to determine the remedy status and dates that Toyota estimates the remedy will become available for each vehicle model.
Important Note: The dates specified in this table are estimates and are subject to change.
Phase | Model Years | Model | Approximate Total Vehicles | Estimated Remedy Availability Timing |
1 | 2021 | Tundra | 21,200 | Remedy Available |
2021-2022 | Sequoia | 1,300 | ||
2 | 2007-2021 | Tundra | 170 | |
2008, 2010-2015, 2017,2019 | Sequoia | 30 |
Q3: Which and how many vehicles are covered by this Safety Recall?
There are approximately 22,700 vehicles covered by this Safety recall. Approximately 85 vehicles involved in this Safety Recall were distributed to Puerto Rico.
Model Name | Model Year | Production Period | UIO |
Tundra | 2007-2021 | Mid-January 2007 to Mid-October 2021 | 21,400 |
Sequoia | 2008, 2010-2015, 2017, 2019, 2021-2022 | Early February 2008 to Late October 2021 | 1,250 |
Q4: How long will the repair take?
The inspection will take approximately 45 minutes. If it is determined that your vehicle requires steering gear assembly replacement it will take approximately 4 – 15 hours to complete depending on vehicle configuration and inspection results. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time.
Q4a: I own a vehicle that is of a model/model year listed in the table, above. Why isn’t my vehicle covered?
Not all vehicles of the listed model/MYs are affected by this condition. This issue concerns power steering gear assemblies that were machined by a specific piece of equipment at a specific supplier during a specific production period. Vehicles that did not receive one of the aforementioned steering gear assemblies are not affected by this condition.
Note: There are a small number of 2007 to 2021 Tundra and 2008 to 2022 Sequoia vehicles included in this recall because we have identified them as having had their power steering gear assembly replaced after August 5, 2021 with one of the aforementioned parts. If you believe that your steering gear assembly has been replaced between August 5, 2021 and February 18, 2022 (when service replacement assemblies that could be affected by this condition began to be sold), please visit your Toyota dealer who can inspect your vehicle to confirm if your vehicle is affected under Equipment Recall 21TH01.
Q5: How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
Q6: What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Potentially Defective Power Steering Gear Assemblies – 2007-2021 Toyota Tundra & 2008-2022 Sequoia
TECHNICAL INSTRUCTIONS
FOR
SAFETY RECALL 21TH01
Potentially Defective Power Steering Gear Assemblies
Certain 2007-2021 Model Year Tundra
Certain 2008-2022 Model Year Sequoia
Potentially Defective Power Steering Gear Assemblies – 2007-2021 Toyota Tundra & 2008-2022 Sequoia
December 23, 2021
AMENDED DEFECT INFORMATION REPORT
21V-920
Vehicle Manufacturer Name:
Toyota Motor Manufacturing, Indiana, Inc. [“TMMI”]
4000 Tulip Tree Drive, Princeton, IN 47670-4000
Toyota Motor Manufacturing, Texas, Inc. [“TMMTX”]
Lone Star Pass, San Antonio, TX 78264-3413
Affiliated U.S. Sales Company:
Toyota Motor North America, Inc. [“TMNA”]
6565 Headquarters Drive, Plano, TX 75024
Manufacturer of Steering Gear Assembly:
JTEKT North America Corporation
7 Research Drive
Greenville, SC 29607
864-770-2100
Identification of Involved Vehicles and Affected Components:
Based on production records, we have determined the vehicle population in the table below may have been equipped with the steering gear assembly described in Section 5, below.
Make/Car Line | Model Year | Manufacturer | Production Period |
Toyota / Tundra | 2007 – 2021 | TMMTX | January 19, 2007 through October 18, 2021 |
Toyota / Sequoia | 2008, 2010-2015,
2017, 2019, 2021 2022 |
TMMI | February 4, 2008 through
October 25, 2021 |
Applicability | Part Number | Part Name | Component Description |
Toyota / Tundra 2007 – 2021 | 44250-0C170
44250-0C160 44250-0C131 |
Gear Assy, Power Steering | Hydraulic Rack & Pinion Steering Gear |
Toyota / Sequoia 2008-2022 | 44250-0C121 | Gear Assy, Power Steering | Hydraulic Rack & Pinion Steering Gear |
Note:
(1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
This issue concerns power steering gear assemblies that were machined by a specific piece of equipment at a specific supplier during a specific production period. The involved vehicles are the only vehicles that may have been originally equipped with or have service records of being repaired with these steering gear assemblies.
Total Number of vehicles covered by this safety recall:
Tundra: 21,405
Sequoia: 1,251
Total: 22,656
[NOTE: This amended population adds 171 Tundra and 23 Sequoia vehicles which have service records of being repaired with these steering gear assemblies.]
Percentage of Vehicles Estimated to Actually Contain the Defect:
Toyota estimates that 25% of the involved vehicles may contain a groove of an incorrect shape where the circlip is installed because one of the four pieces of equipment that machine this groove had the damaged teeth on the cutting tool, as further described in this report. Whether this issue will cause a sufficient amount of power steering fluid leaking due to the circlip becoming disengaged from this groove and lead to a sudden loss of power steering assist depends on the vehicle driving conditions.
Description of Problem:
The subject vehicles are equipped with a power steering system where hydraulic pressure is applied through power steering fluid entering the steering gear assembly. An oil seal, an end stopper, and a circlip are used to contain the hydraulic fluid within the gear assembly. During a specific production period at the supplier, one of the four pieces of equipment that machine the groove in the gear assembly where the circlip is installed was not creating a groove of the correct shape. When the circlip is installed in a groove of an incorrect shape created by this piece of equipment, the circlip may not be able to hold the oil seal and end stopper in position. This can result in oil leaking from the gear assembly. After a sufficient amount of oil has leaked, it is possible that a sudden loss of power steering assist may occur. In this condition, the steering system will revert to manual steering mode, and steering control can be maintained at all times. However, suspension of power steering assist results in increased steering effort at low vehicle speeds and increases the risk of a crash.
Chronology of Principal Events:
Late September 2021 – mid November 2021
Beginning in late September, Toyota observed an increase in field reports and warranty claims alleging power steering fluid leak involving the subject vehicles. Toyota observed that these reports mainly involved vehicles produced during the months of August and September 2021. During this time, Toyota also began recovering parts involved in these reports and sending them to the supplier for their inspection.
In late October, Toyota began receiving responses from the supplier regarding their inspection into the recovered parts that Toyota had sent. In these inspections, the supplier found that the circlip, which holds the oil seal and end stopper in position at the end of the power steering rack housing, was disengaged from the groove machined in the rack housing and that the oil seal and the end stopper were moved from the correct position. Further investigation of the returned parts revealed that the groove where the circlip is installed was improperly machined leading to an incorrect groove shape.
Based on these findings, the supplier investigated their production process and identified that one of the four pieces of equipment that machines the groove in the rack housing was not creating a groove of the correct shape. The tool was inspected, it was found that certain teeth on the cutting tool, which creates the groove in the rack housing, were damaged.
By this time, the supplier had stopped manufacturing with the affected tool and had begun an internal inspection to attempt to stop the flow out of parts with the incorrect groove shape. Toyota also began holding and inspecting parts at the vehicle plants and parts distribution centers.
In addition, Toyota conducted duplication testing on additional recovered parts with the incorrect groove shape. In these tests, the circlip disengaged from the groove and the power steering fluid leaked during the continuous operation of the steering from lock-to-lock position when the vehicle was stationary. It was further observed that if the circlip disengages from the groove, the oil seal and end stopper can move from the correct position due to internal fluid pressure within the rack housing, which results in a power steering fluid leak from the rack housing. The testing also indicated that, after a sufficient amount of oil has leaked, it is possible that a sudden loss of power steering assist may occur. In this condition, the steering system will revert to manual steering mode, and steering control can be maintained at all times. However, suspension of power steering assist results in increased steering effort at low vehicle speeds and increases the risk of a crash.
November 17, 2021
Based on the results of the above investigation, Toyota decided to conduct a voluntary safety recall campaign.
As of November 17, 2021, based on a diligent review of records, Toyota’s best engineering judgement is that there are 35 Toyota Field Technical Reports (received between September 24, 2021 and November 16, 2021) and 181 warranty claims (received between September 3, 2021 and November 17, 2021) that have been received from U.S. sources that relate or may relate to this condition (on the production vehicles covered by this safety recall on November 23, 2021) and which were considered in the decision to submit this report.
November 23, 2021
Toyota filed a Part 573 Defect Information Report.
November – December 2021
Toyota continued its investigation to determine whether service replacement parts that may contain the defect were distributed to dealers and were used for vehicle repairs. On November 16, Toyota received a dealer product report regarding a vehicle that had been repaired with a service part steering gear assembly, which experienced a sudden loss of power steering assist and a fluid leak from the gear assembly. Toyota recovered the part and sent it to the supplier for investigation. The supplier later reported that the service part contained the same defect. Concurrently, Toyota conducted a further review of its records and identified that service parts were ordered and shipped to dealers and distributers. In addition, based on a review of service history, Toyota identified that some of those affected service parts had been used in vehicle repairs for vehicles not previously covered by this safety recall.
Based on this information, it was determined that 194 additional vehicles could be identified outside of the previous 21V-920 population that received a potentially involved service part.
December 21, 2021
Based on the new information explained above, Toyota decided to amend the vehicle population in recall 21V-920 to include the 194 additional vehicles that could be identified as having received a potentially affected service part. A separate Defect Information Report is being filed to cover service parts for which Toyota does not have information as to whether they were installed in any vehicle.
Description of Corrective Repair Action:
All known owners of the subject vehicles will be notified to return their vehicles to a Toyota dealer. For all involved vehicles, Toyota dealers will inspect the power steering gear assembly and, if necessary, replace it with a new one at no cost to owners.
Reimbursement Plan for pre-notification remedies
As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”) or the Limited Warranty for Parts and Accessories, applicable to involved service parts, all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty.
Recall Schedule:
Notifications to owners of the affected vehicles will occur by January 22, 2022. A copy of the draft owner notification will be submitted as soon as it is available.
Distributor/Dealer Notification Schedule:
Notifications to distributors/dealers had been sent on November 23, 2021. Additional notices about the amended vehicle population will be sent on December 23, 2021. Copies of dealer communications will be submitted as they are issued.
Manufacturer’s Campaign Number:
[Interim / Remedy] 21TB10/21TA10
3 Affected Products
Vehicles
MAKE | MODEL | YEAR |
TOYOTA | SEQUOIA | 2021-2022 |
TOYOTA | TUNDRA | 2021 |
14 Associated Documents
Recall 573 Report – 12/23/2021
RCLRPT-21V920-6541.PDF 215.958KB
Manufacturer Notices(to Dealers,etc) – Toyota DATE 12/23/2021 TOPIC Model Year range and production range has been expanded. Approximate vehicle total has been updated
RCMN-21V920-9647.pdf 617.124KB
December 23, 2021 AMENDED DEFECT INFORMATION REPORT 21V-920
RMISC-21V920-8737.pdf 163.683KB
November 23, 2021 TOYOTA DEFECT INFORMATION REPORT
RMISC-21V920-6012.pdf 132.956KB
Manufacturer Notices(to Dealers,etc) – Toyota Date: November 23, 2021 SAFETY RECALL 21TA10 (Interim Notice 21TB10)
RCMN-21V920-9506.pdf 529.481KB
Recall Acknowledgement
RCAK-21V920-8999.pdf 645.236KB
Recall 573 Report
RCLRPT-21V920-4962.PDF 215.904KB
Manufacturer Notices(to Dealers,etc) – Toyota Date: January 20, 2022 SAFETY RECALL 21TA10 (Remedy Notice) **Dealer Letter and Technical Instructions Available on TIS**
RCMN-21V920-5633.pdf 150.136KB
Manufacturer Notices(to Dealers,etc) – Date: January 20, 2022 SAFETY RECALL 21TA10 (Remedy Notice)
Manufacturer Notices(to Dealers,etc) – Toyota DATE 2/18/2022 TOPIC • The remedy for Phase 2 vehicles is now available. • Parts Table has been updated. • Opcode table has been updated for Phase 2 vehicles.
RCMN-21V920-4536.pdf 589.288KB
Remedy Instructions and TSB
RCRIT-21V920-0650.pdf 1684.575KB
Owner Notification Letter(Part 577)
RCONL-21V920-5073.pdf 187.503KB
Recall Quarterly Report #2, 2022-2
RCLQRT-21V920-5105.PDF 211.276KB
Recall Quarterly Report #3, 2022-3
RCLQRT-21V920-4730.PDF 211.362KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V920&docType=RCL
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- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- 5 IN 1 DIAGNOSTIC SCANNER: This is an OBDII scanner and 4 systems diagnostic tool. The AUTOPHIX 3210 PRO Bluetooth Auto Scanner not only has OBDII diagnostic function, but can also be used as an ABS/SRS/transmission scanner and check engine code reader. When it is an OBD2 scanner, you can use it to check if your car is ready for annual test via I/M preparation menu. In addition, the built-in DTC library, live data stream, data playback, performance testing and many more such functions are supported by it.
- RELIABLE CAR HEALTH MONITOR: Are you confused when the ABS/SRS/Transmission/Check Engine warning light is blinking? The AUTOPHIX 3210 PRO Bluetooth Scanner will help you to do a thorough scanning and inspecting of your car and find out the root cause, which saves your time and money. Tip:The warning light will be turned off after the problem is solved. Airbag crash/collision data cannot be cleared, even if you replace the airbag with a new one.
- QUICK DIAGNOSIS: The 3210 PRO is the newest 2024 Enhanced 4-System Bluetooth Code Reader that retrieves vehicle information, reads/clears trouble codes, and displays a 4-in-1 live data stream. You'll easily find out what's wrong with your car. In just a few minutes, you'll be in control of your car!
- EXCLUSIVE APP: Are you tired of the following with third party apps? For example: 1.need to download different apps for different cars? 2. require extra download fees? 3. only support a few functions? 4. can only use one of Android and iOS? Now!One AUTOPHIX 3210 PRO Scanner is enough to solve all the above problems. The must-have wireless/bluetooth automotive diagnostic tool/code reader for today's car owners. iPhone iOS, iPad, Android can be downloaded for free without any additional subscription fees.
- ADVANCED DATA FLOW DISPLAY:AUTOPHIX 3210 PRO Bluetooth code reader allows you to graphically display your vehicle's data flow instead of boring text, including engine coolant temperature, engine RPM, vehicle speed, absolute throttle position, control module voltage, etc. You can view different parameter values corresponding to different times. The advanced data streams provide useful information for entry-level professionals and diyers who can troubleshoot vehicle problems quickly and efficiently.
- 🎄【Easy to Use--Work out of box】+【FOXWELL 2024 New Version】 FOXWELL NT604 Elite scan tool is the 2024 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- 🎅【Affordable】+【Reliable Car Health Monitor】 Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- 🎄【5 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
- 🎅【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- 🎄【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 2024 Best Choice for ABS Bleeder Scan Tool - Was the brake pedal always slowly sinking down or becoming loose? This abs brake bleeding scan tool will bleed the brake system by cycling the pump and valves to achieve a tight brake pedal. It's the most affordable obd2 scanner with abs auto bleed function you can find. With the clear step by step instruction, even a beginner can use it. Coverage check on FOXWELL official site: Support- Diagnostic Coverage List.
- More Than a Entry Level OBD Scanner, Ideal for Home Mechanics - Based on the NT301 FOXWELL Scanner, NT630 Plus takes OBD diagnostics to the next level by customizing all functions for ABS and SRS systems. This srs abs scanner provides in-depth insights on error code diagnosis, wheel speed sensor live data, airbag circuits and cable connectors monitor, module activation and etc. It's an total game-changer in resolving ABS SRS issues.
- No More Higher End Service than You Needed - One NT630 Plus is enough! This obd2 scanner with abs and srs takes depth diagnosis on Anti-Lock Brake System & Supplemental Restraint System, and also performs daily required resetting services which same priced scanners cannot do. Like Airbag light reset/ SAS(Steering Angle Sensor) adjustment/ Oil light reset and EPB service functions. this car scanner will help the part to operate normally after the faults repaired.
- Also can Work like NT301 - The NT630 Plus abs code reader connect to the OBD2 port directly. It will diagnose all obd2 modules instantly, displays the live data, locates bad sensors and I/M readiness status before the annual inspection. Guides you to do the maintenance work, reduces the potential driving risk and keep a peak performance on the road.
- Complicate? Unreadable? - Intuitive LCD display with clear operate instructions, even a beginner can diagnose the car faults with the NT630 Plus. Ergonomic Touch with anti-collision and anti-slip cover design, comfortable for daily car diagnose work. Unique button press sound will provide the overall tactile and visual experience to notice you a task has been completed or a command has been executed.
- 🔧【PLUG AND PLAY - EASY TO USE】 : ANCEL FX2000 car scanner only takes 3 steps to connect to the car for diagnosis without cumbersome operations. The latest FX2000 scan tool is equipped with a one-key diagnosis function, which can automatically identify the model and year of your car, and automatically diagnose the car. Even beginners can use it to read the data and find out what the fault codes mean.
- 🚗【FULL OBD-LEVEL DIAGNOSTICS TOOL】: Quickly determines the cause of engine system faults, reads current, permanent and pending codes. After the repair, clears the codes and turns off the warning light. In addition, the FX2000 engine code reader also displays important OBD II advanced data such as fuel, live data and other manufacturer-specific parameters in real time to ensure that the engine ECU is operating correctly and safely, saving vehicle owners a lot of time and money in maintenance.
- 🚙【TRANSMISSION FAULT DIAGNOSTIC TOOL】: Some noises come from the transmission? Ancel obd2 scanner will read fault codes, display live transmission system data (fluid temperature, fluid pump, clutch actuation, pressure, etc.), and ensures transmission performance is optimal for vehicle speed and load. It provides detailed TCM data of the vehicle, so you can quickly and accurately find existing or potential problems.
- 🚐【FIND OUT SRS WRONG】: ANCEL FX2000 automotive scanner is able to read and clear fault codes in the SRS (airbag) and turn off the warning light to make sure the system is working correctly and safely. This odb2 scanner also displays a live graphical data stream of the supplemental restraint system (air bag), which allows you to analyze and verify that the air bag system is working properly.
- 🚌【ABS OBD2 SCANNER】:The FX2000 diagnostic scanner for all vehicles can read and clear the Diagnostic Trouble Codes (DTC) data stream transmitted from the ABS. By retrieving the ABS code data, the obd scanner can check the various brake components and accurately diagnose problems.
- SIMPLIFYING CAR REPAIR - Our goal is to simplify your car repair process. Our device turns your smartphone into a powerful OBD2 scanner diagnostic tool, allowing you to quickly understand your vehicle's problem, view recommended fixes, and purchase the necessary parts for repair.
- EXPERIENCE PROFESSIONAL DIAGNOSTICS - BLCKTEC's enhanced vehicle diagnostics gives you access to advanced features typically found only on high-end scanners. With our car code reader you can read and clear engine codes, ABS (brakes), SRS (airbags), TPMS codes, and many more.
- RELIABLE AND ACCURATE RESULTS - Our car scanner utilizes the latest OBD2 technology to provide accurate and reliable diagnostic information, ensuring that you can trust the results you receive.
- COMPATIBLE WITH A WIDE RANGE OF VEHICLES - Our bluetooth OBD2 scanner works with most vehicles made after 1996, including cars, trucks, and SUVs, making it a versatile tool for any DIYer.
- USER-FRIENDLY APP - Our accompanying app is easy to use and navigate, with clear and concise information displayed in an easy-to-understand format. Available on IOS and Android.
- [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
- 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
- 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
- [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
- [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
- [🔥🔥Oil/SAS/Throttle Reset] New 3 reset functions are available! TOPDON ArtiDiag500 OBD2 scanner with Oil /SAS/Throttle Reset to maintain your vehicle systems safely. 🚩Just Click "Upgrade" to obtain 3 special reset functions.
- 🚗[OBD2 Scanner] The TOPDON OBD2 scanner performs all ENG/AT/SRS/ABS diagnostics with 4-in-1 graphic live data. 🚩It covers all OBD2 tests for 60 manufacturers and 10000+ model. It also features 5-second one-touch AutoVIN, 🚩a free one-touch lifetime upgrade through WiFi, library DTC, 9 languages, 🚩printable auto-generated report with email sharing, 🚩smooth Android 7.0, 16GB ROM, 🚩vivid 5-inch touchscreen, and up to 10 hours of battery life.
- [🔥🔥4 Car System Code Reader] The TOPDON OBD2 scanner accesses 4 systems: 🚩Engine/ABS/SRS/Transmission. It identifies the ECU version, pull DTCs with 4-in-1 graphic live data and DTC explanation to identify issues, erase DTCs to turn off the warning lights after repair (For cars made in 2005 and newer). In order to help you extend the lifespan of your vehicle while improving performance, this code reader also includes all obd2 test modes to solve the major concerns for all vehicles.
- 🚗[User-Oriented TOPDON OBD2 Scanner] With this scan tool's touchscreen and rubberized buttons, you may easily navigate through menus or process while following a logical path even when wearing gloves. With 16GB on-board memory, the scanner enables for the recording of several diagnostic reports, which can be shared via email and printed for review. Along with this, you can 🚩upgrade your software for free for lifetime with one-touch over Wi-Fi for that help update the features and expanding car coverage.
- 🚗[Multiple Functions] The Smart AutoVIN of this TOPDON OBD2 scanner keeps track of your manual selections for vehicle make, model, and year and directs you to the suitable diagnostics. 🚩Max 4 Live Data streams integrated for much easier data processing. Diagnostic feedback online with this diagnostic tool to help you get tough repair operations well-completed. Real-time car battery voltage monitoring identifies probable vehicle defects.
- [COMPATIBLE FOR BMW] - As what you've seen, we have a variety of OBD2 code readers compatible for BMW and MINI, C410 is one of the most cost-effective scan tools fit for BMW and MINI vehicle owners. C410 Supports most BMW and MINI after 2001. 1997-2004 cars need a 20 pin adaptor (not included).
- [FIT FOR BMW AND MINI] - Compatible ECU systems including Drive, Chassis and Body all system. Supported function including read and clear trouble codes, display live data stream, graph display, vehicle version information, clear adaptation, CBS reset and reset Engine oil.
- [EASY TO OPERATE] - C410 car diagnostic tool via 2.4" TFT 240K true color LCD display screen to indicates the test results , with the silicone keypad you can easy to access the each of menu options, Rugged drop-proof case Prevent falling, the menu layout on the screen is easy to understand and you will no trouble to figuring out how to do what you needed.
- [LIFETIME FREE UPDATE] - Many OBDII scanners for BMW require to pay an additional fee for new upgrades after the warranty period has expired. C410 supports lifetime free software upgrades, new parameters, functions and the latest vehicle data are constantly updated via the USB port over the Internet. Just a few easy steps, the scanner will always be up to date with the latest system within minutes.
- [ATTENTION PLEASE!!!] - Battery registration function does not support cars before 2004 and also does not support the E chassis (3 Series_E46, 5 Series_E39, 7 Series_E38, X3_E83, X5_E53, Z3_E36, Z4_E85/E86, MINI_R50/R51/R52/R53). For the above chassis models, you just need to replace the battery directly, because these models do not require battery registration. In addition, the battery registration function only for the same type and capacity battery. Inconsistent battery type or capacity can lead to registration failure.
Last update on 2024-03-22 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
TOYOTA Toyota Motor North America, Inc. Vehicle Safety & Compliance Liaison Office Mail Stop: W4-2D 6565 Headquarters Drive Plano, TX 75024 December 23, 2021 AMENDED DEFECT INFORMATION REPORT 21V-920 1. Vehicle Manufacturer Name: Toyota Motor Manufacturing, Indiana, Inc. [“TMMI”] 4000 Tulip Tree Drive, Princeton, IN 47670-4000 Toyota Motor Manufacturing, Texas, Inc. [“TMMTX”] 1 Lone Star Pass, San Antonio, TX 78264-3413 Affiliated U.S. Sales Company: Toyota Motor North America, Inc. [“TMNA”] 6565 Headquarters Drive, Plano, TX 75024 Manufacturer of Steering Gear Assembly: JTEKT North America Corporation 7 Research Drive Greenville, SC 29607 864-770-2100 2. Identification of Involved Vehicles and Affected Components: Based on production records, we have determined the vehicle population in the table below may have been equipped with the steering gear assembly described in Section 5, below. Make/Car Line Model Year Manufacturer Production Period Toyota / Tundra 2007 – 2021 TMMTX January 19, 2007 through October 18, 2021 Toyota / Sequoia 2008, 2010-2015, 2017, 2019, 2021 2022 TMMI February 4, 2008 through October 25, 2021 Applicability Part Number Part Name Component Description Toyota / Tundra 2007 – 2021 44250-0C170 44250-0C160 44250-0C131 Gear Assy, Power Steering Hydraulic Rack & Pinion Steering Gear Toyota / Sequoia 2008-2022 44250-0C121 Gear Assy, Power Steering Hydraulic Rack & Pinion Steering Gear Note: (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) This issue concerns power steering gear assemblies that were machined by a specific piece of equipment at a specific supplier during a specific production period. The involved vehicles are the only vehicles that may have been originally equipped with or have service records of being repaired with these steering gear assemblies. 3. Total Number of vehicles covered by this safety recall: Tundra: 21,405 Sequoia: 1,251 Total: 22,656 [NOTE: This amended population adds 171 Tundra and 23 Sequoia vehicles which have service records of being repaired with these steering gear assemblies.] 4. Percentage of Vehicles Estimated to Actually Contain the Defect: Toyota estimates that 25% of the involved vehicles may contain a groove of an incorrect shape where the circlip is installed because one of the four pieces of equipment that machine this groove had the damaged teeth on the cutting tool, as further described in this report. Whether this issue will cause a sufficient amount of power steering fluid leaking due to the circlip becoming disengaged from this groove and lead to a sudden loss of power steering assist depends on the vehicle driving conditions. 5. Description of Problem: The subject vehicles are equipped with a power steering system where hydraulic pressure is applied through power steering fluid entering the steering gear assembly. An oil seal, an end stopper, and a circlip are used to contain the hydraulic fluid within the gear assembly. During a specific production period at the supplier, one of the four pieces of equipment that machine the groove in the gear assembly where the circlip is installed was not creating a groove of the correct shape. When the circlip is installed in a groove of an incorrect shape created by this piece of equipment, the circlip may not be able to hold the oil seal and end stopper in position. This can result in oil leaking from the gear assembly. After a sufficient amount of oil has leaked, it is possible that a sudden loss of power steering assist may occur. In this condition, the steering system will revert to manual steering mode, and steering control can be maintained at all times. However, suspension of power steering assist results in increased steering effort at low vehicle speeds and increases the risk of a crash. 6. Chronology of Principal Events: Late September 2021 – mid November 2021 Beginning in late September, Toyota observed an increase in field reports and warranty claims alleging power steering fluid leak involving the subject vehicles. Toyota observed that these reports mainly involved vehicles produced during the months of August and September 2021. During this time, Toyota also began recovering parts involved in these reports and sending them to the supplier for their inspection. In late October, Toyota began receiving responses from the supplier regarding their inspection into the recovered parts that Toyota had sent. In these inspections, the supplier found that the circlip, which holds the oil seal and end stopper in position at the end of the power steering rack housing, was disengaged from the groove machined in the rack housing and that the oil seal and the end stopper were moved from the correct position. Further investigation of the returned parts revealed that the groove where the circlip is installed was improperly machined leading to an incorrect groove shape. Based on these findings, the supplier investigated their production process and identified that one of the four pieces of equipment that machines the groove in the rack housing was not creating a groove of the correct shape. The tool was inspected, it was found that certain teeth on the cutting tool, which creates the groove in the rack housing, were damaged. By this time, the supplier had stopped manufacturing with the affected tool and had begun an internal inspection to attempt to stop the flow out of parts with the incorrect groove shape. Toyota also began holding and inspecting parts at the vehicle plants and parts distribution centers. In addition, Toyota conducted duplication testing on additional recovered parts with the incorrect groove shape. In these tests, the circlip disengaged from the groove and the power steering fluid leaked during the continuous operation of the steering from lock-to-lock position when the vehicle was stationary. It was further observed that if the circlip disengages from the groove, the oil seal and end stopper can move from the correct position due to internal fluid pressure within the rack housing, which results in a power steering fluid leak from the rack housing. The testing also indicated that, after a sufficient amount of oil has leaked, it is possible that a sudden loss of power steering assist may occur. In this condition, the steering system will revert to manual steering mode, and steering control can be maintained at all times. However, suspension of power steering assist results in increased steering effort at low vehicle speeds and increases the risk of a crash. November 17, 2021 Based on the results of the above investigation, Toyota decided to conduct a voluntary safety recall campaign. As of November 17, 2021, based on a diligent review of records, Toyota’s best engineering judgement is that there are 35 Toyota Field Technical Reports (received between September 24, 2021 and November 16, 2021) and 181 warranty claims (received between September 3, 2021 and November 17, 2021) that have been received from U.S. sources that relate or may relate to this condition (on the production vehicles covered by this safety recall on November 23, 2021) and which were considered in the decision to submit this report. November 23, 2021 Toyota filed a Part 573 Defect Information Report. November – December 2021 Toyota continued its investigation to determine whether service replacement parts that may contain the defect were distributed to dealers and were used for vehicle repairs. On November 16, Toyota received a dealer product report regarding a vehicle that had been repaired with a service part steering gear assembly, which experienced a sudden loss of power steering assist and a fluid leak from the gear assembly. Toyota recovered the part and sent it to the supplier for investigation. The supplier later reported that the service part contained the same defect. Concurrently, Toyota conducted a further review of its records and identified that service parts were ordered and shipped to dealers and distributers. In addition, based on a review of service history, Toyota identified that some of those affected service parts had been used in vehicle repairs for vehicles not previously covered by this safety recall. Based on this information, it was determined that 194 additional vehicles could be identified outside of the previous 21V-920 population that received a potentially involved service part. December 21, 2021 Based on the new information explained above, Toyota decided to amend the vehicle population in recall 21V-920 to include the 194 additional vehicles that could be identified as having received a potentially affected service part. A separate Defect Information Report is being filed to cover service parts for which Toyota does not have information as to whether they were installed in any vehicle. 7. Description of Corrective Repair Action: All known owners of the subject vehicles will be notified to return their vehicles to a Toyota dealer. For all involved vehicles, Toyota dealers will inspect the power steering gear assembly and, if necessary, replace it with a new one at no cost to owners. Reimbursement Plan for pre-notification remedies As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”) or the Limited Warranty for Parts and Accessories, applicable to involved service parts, all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty. 8. Recall Schedule: Notifications to owners of the affected vehicles will occur by January 22, 2022. A copy of the draft owner notification will be submitted as soon as it is available. 9. Distributor/Dealer Notification Schedule: Notifications to distributors/dealers had been sent on November 23, 2021. Additional notices about the amended vehicle population will be sent on December 23, 2021. Copies of dealer communications will be submitted as they are issued. 10. Manufacturer’s Campaign Number: [Interim / Remedy] 21TB10/21TA10
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TOYOTA Toyota Motor North America, Inc. Vehicle Safety & Compliance Liaison Office Mail Stop: W4-2D 6565 Headquarters Drive Plano, TX 75024 November 23, 2021 DEFECT INFORMATION REPORT 1. Vehicle Manufacturer Name: Toyota Motor Manufacturing, Indiana, Inc. [“TMMI”] 4000 Tulip Tree Drive, Princeton, IN 47670-4000 Toyota Motor Manufacturing, Texas, Inc. [“TMMTX”] 1 Lone Star Pass, San Antonio, TX 78264-3413 Affiliated U.S. Sales Company: Toyota Motor North America, Inc. [“TMNA”] 6565 Headquarters Drive, Plano, TX 75024 Manufacturer of Steering Gear Assembly: JTEKT North America Corporation 7 Research Drive Greenville, SC 29607 864-770-2100 2. Identification of Involved Vehicles and Affected Components: Based on production records, we have determined the vehicle population in the table below was originally equipped with the steering gear assembly described in Section 5, below. Make/Car Line Model Year Manufacturer Production Period Toyota / Tundra 2021 TMMTX August 5, 2021 through October 18, 2021 Toyota / Sequoia 2021 2022 TMMI July 28, 2021 through October 25, 2021 Applicability Part Number Part Name Component Description Toyota / Tundra 2021 44250-0C131 Gear Assy, Power Steering Hydraulic Rack & Pinion Steering Gear Toyota / Sequoia 2021-2022 44250-0C121 Gear Assy, Power Steering Hydraulic Rack & Pinion Steering Gear Note: (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) This issue concerns power steering gear assemblies that were machined by a specific piece of equipment at a specific supplier during a specific production period. The involved vehicles are the only production vehicles that may have been originally equipped with these steering gear assemblies. Whether service parts could be affected is still under investigation. 3. Total Number of Vehicles Potentially Originally Equipped with the Power Steering Gear Assembly: Tundra: 21,234 Sequoia: 1,228 Total: 22,462 4. Percentage of Vehicles Estimated to Actually Contain the Defect: Toyota estimates that 25% of the involved vehicles may contain a groove of an incorrect shape where the circlip is installed because one of the four pieces of equipment that machine this groove had the damaged teeth on the cutting tool, as further described in this report. Whether this issue will cause a sufficient amount of power steering fluid leaking due to the circlip becoming disengaged from this groove and lead to a sudden loss of power steering assist depends on the vehicle driving conditions. 5. Description of Problem: The subject vehicles are equipped with a power steering system where hydraulic pressure is applied through power steering fluid entering the steering gear assembly. An oil seal, an end stopper, and a circlip are used to contain the hydraulic fluid within the gear assembly. During a specific production period at the supplier, one of the four pieces of equipment that machine the groove in the gear assembly where the circlip is installed was not creating a groove of the correct shape. When the circlip is installed in a groove of an incorrect shape created by this piece of equipment, the circlip may not be able to hold the oil seal and end stopper in position. This can result in oil leaking from the gear assembly. After a sufficient amount of oil has leaked, it is possible that a sudden loss of power steering assist may occur. In this condition, the steering system will revert to manual steering mode, and steering control can be maintained at all times. However, suspension of power steering assist results in increased steering effort at low vehicle speeds and increases the risk of a crash. 6. Chronology of Principal Events: Late September 2021 – mid November 2021 Beginning in late September, Toyota observed an increase in field reports and warranty claims alleging power steering fluid leak involving the subject vehicles. Toyota observed that these reports mainly involved vehicles produced during the months of August and September 2021. During this time, Toyota also began recovering parts involved in these reports and sending them to the supplier for their inspection. In late October, Toyota began receiving responses from the supplier regarding their inspection into the recovered parts that Toyota had sent. In these inspections, the supplier found that the circlip, which holds the oil seal and end stopper in position at the end of the power steering rack housing, was disengaged from the groove machined in the rack housing and that the oil seal and the end stopper were moved from the correct position. Further investigation of the returned parts revealed that the groove where the circlip is installed was improperly machined leading to an incorrect groove shape. Based on these findings, the supplier investigated their production process and identified that one of the four pieces of equipment that machines the groove in the rack housing was not creating a groove of the correct shape. The tool was inspected, it was found that certain teeth on the cutting tool, which creates the groove in the rack housing, were damaged. By this time, the supplier had stopped manufacturing with the affected tool and had begun an internal inspection to attempt to stop the flow out of parts with the incorrect groove shape. Toyota also began holding and inspecting parts at the vehicle plants and parts distribution centers. In addition, Toyota conducted duplication testing on additional recovered parts with the incorrect groove shape. In these tests, the circlip disengaged from the groove and the power steering fluid leaked during the continuous operation of the steering from lock-to-lock position when the vehicle was stationary. It was further observed that if the circlip disengages from the groove, the oil seal and end stopper can move from the correct position due to internal fluid pressure within the rack housing, which results in a power steering fluid leak from the rack housing. The testing also indicated that, after a sufficient amount of oil has leaked, it is possible that a sudden loss of power steering assist may occur. In this condition, the steering system will revert to manual steering mode, and steering control can be maintained at all times. However, suspension of power steering assist results in increased steering effort at low vehicle speeds and increases the risk of a crash. November 17, 2021 Based on the results of the above investigation, Toyota decided to conduct a voluntary safety recall campaign. As of November 17, 2021, based on a diligent review of records, Toyota’s best engineering judgement is that there are 35 Toyota Field Technical Reports (received between September 24, 2021 and November 16, 2021) and 181 warranty claims (received between September 3, 2021 and November 17, 2021) that have been received from U.S. sources that relate or may relate to this condition and which were considered in the decision to submit this report. 7. Description of Corrective Repair Action: All known owners of the subject vehicles will be notified to return their vehicles to a Toyota dealer. For all involved vehicles, Toyota dealers will inspect the power steering gear assembly and if necessary, replace it with a new one at no cost to customers. Reimbursement Plan for pre-notification remedies As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty. 8. Recall Schedule: Notifications to owners of the affected vehicles will occur by January 22, 2022. A copy of the draft owner notification will be submitted as soon as it is available. 9. Distributor/Dealer Notification Schedule: Notifications to distributors/dealers will be sent on November 23, 2021. Copies of dealer communications will be submitted as they are issued. 10. Manufacturer’s Campaign Number: [Interim / Remedy] 21TB10/21TA10
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TOYOTA This notice applies to your vehicle: [VIN] URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. IMPORTANT SAFETY RECALL (Remedy Notice) Certain 2007-2021 Model Year Tundra Certain 2008, 2010-2015, 2017, 2019, 2021-2022 Model Year Sequoia Potential Sudden Loss of Power Steering Assist NHTSA Recall No. 21V-920 Dear (customer’s First/Last name) This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2007-2021 Model Year Tundra and certain 2008, 2010-2015, 2017, 2019, 2021-2022 Model Year Sequoia vehicles. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The subject vehicles have a power steering system that makes it easier to turn the steering wheel, especially at lower speeds. Due to a manufacturing error, a component of this system can leak power steering fluid. If a sufficient amount leaks, power steering assist can be suddenly lost. While manual steering remains functional, the loss of power steering assist may increase the steering effort needed and can increase the risk of a crash. What should you do? Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible. Your local Toyota dealer will be more than happy to answer any of your questions. To find a dealer near you, visit www.toyota.com/dealers. For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle. If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. What will Toyota do? Any authorized Toyota dealer will inspect the power steering gear assembly and if necessary, replace it FREE OF CHARGE. This is an important Safety Recall The inspection will take approximately 45 minutes. If it is determined that your vehicle requires steering gear assembly replacement it will take approximately 4-15 hours to complete depending on vehicle configuration and inspection results. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time. If you hear a popping sound or grinding noise, and/or you experience increased steering effort while operating the vehicle, stop the vehicle in a safe area at the earliest opportunity and contact your local Toyota dealer for assistance. If the vehicle is experiencing the condition described and you are unable to drive the vehicle to the dealership, please contact your local authorized Toyota dealer who will arrange for vehicle pickup. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota Sincerely, Toyota Motor Sales, USA
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© 2020 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: January 20, 2022 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY RECALL 21TA10 (Remedy Notice) **Dealer Letter and Technical Instructions Available on TIS** Certain 2007-2021 Model Year Tundra Certain 2008, 2010-2015, 2017, 2019, 2021-2022 Model Year Sequoia Potential Sudden Loss of Power Steering Assist NHTSA Recall No. 21V-920 • Safety Recall 21TA10 Dealer Letter and Technical Instructions now available on TIS. Refer to the Dealer Letter on TIS for additional information. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC.
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© 2021 Toyota Motor Sales, USA ◄IMPORTANT UPDATE ► The attached Dealer Letter has been updated. Refer to the details below. DATE TOPIC 12/23/2021 Model Year range and production range has been expanded. Approximate vehicle total has been updated. The most recent update in the attached Dealer Letter will be highlighted with a red box. Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject. Thank you for your cooperation. © 2021 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469)292-4000 Original Publication Date: November 23, 2021 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY RECALL 21TA10 (Interim Notice 21TB10) Certain 2007-2021 Model Year Tundra Certain 2008, 2010-2015, 2017, 2019, 2021-2022 Model Year Sequoia Potential Sudden Loss of Power Steering Assist NHTSA Recall No. 21V-920 Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory 2007-2021 Tundra Mid-January 2007 to Mid- October 2021 21,375 650 2008, 2010-2015, 2017, 2019, 2021-2022 Sequoia Early February 2008 to Late October 2021 1,325 50 STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details. On December 23, 2021, Toyota amended a previously filed Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA). The amended Defect Information Report (DIR) informs NHTSA of Toyota’s intent to amend the prior voluntary Safety Recall to add approximately 200 model year 2007-2021 Tundra and model year 2008, 2010-2015, 2017, 2019, 2021-2022 Sequoia vehicles. Note: When this Safety Recall was first announced on November 23, 2021, there were approximately 22,500 vehicles covered. Condition The subject vehicles have a power steering system that makes it easier to turn the steering wheel, especially at lower speeds. Due to a manufacturing error, a component of this system can leak power steering fluid. If a sufficient amount leaks, power steering assist can be suddenly lost. While manual steering remains functional, the loss of power steering assist may increase the steering effort needed and can increase the risk of a crash. Remedy Toyota is currently preparing the remedy for this issue. When the remedy is available, Toyota dealers will inspect the power steering gear assembly and if necessary, replace it FREE OF CHARGE. Covered Vehicles There are approximately 22,700 vehicles covered by this Safety recall. Approximately 85 vehicles involved in this Safety Recall were distributed to Puerto Rico. Owner Letter Mailing Date Toyota will notify owners by late January 2022. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety S a f e t y R e c a l l 2 1 T A 1 0 ( I n t e r i m 2 1 T B 1 0 ) – D – P a g e | 2 © 2021 Toyota Motor Sales, USA Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. Dealer Inventory Procedures New Vehicles in Dealership Inventory There are approximately 700 vehicles in new dealer inventory as of November 23, 2021. Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: • New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied. • Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference. NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC). Part Number Description Quantity 00411-140003 Inspection Mirror Hang Tag 25 Per Pack S a f e t y R e c a l l 2 1 T A 1 0 ( I n t e r i m 2 1 T B 1 0 ) – D – P a g e | 3 © 2021 Toyota Motor Sales, USA Pre-Owned Vehicles in Dealer Inventory Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Toyota. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email, state “Disclosure Form 21TA10” and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Head Unit Notifications Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Safety Recall are requested to schedule an appointment with their authorized dealer to have this Safety Recall completed. When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Safety Recall. The prompt will contain options to ‘Snooze’ or to ‘View’ the message. If a customer chooses ‘Snooze’, the message will continue to reappear every 20 minutes until the customer chooses ‘View’. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Safety Recall completed. The message will completely clear from the vehicle once the following conditions are met: The Safety Recall is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens weekly. Owners who receive a head unit notification after having this Safety Recall completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Salvage Title Vehicles Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter. S a f e t y R e c a l l 2 1 T A 1 0 ( I n t e r i m 2 1 T B 1 0 ) – D – P a g e | 4 © 2021 Toyota Motor Sales, USA For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Ed Hellwig (469) 292-1165 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. Warranty Reimbursement Procedures Loaner Vehicle or Alternative Transportation Reimbursement Procedure A loaner vehicle or alternative transportation through Toyota Rent-A-CAR (TRAC) can be claimed for $60 per day. Op Code Description 21T10A Vehicle Rental 1-30 Days 21T10B Vehicle Rental 31-60 Days NOTE: •Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. •Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota TransportationAssistance Policy (TTAP). •Dealers will be allowed to file these Op Codes up to 90 days after the final phase has launched into remedy. After thattime, no claims for alternative transportation reimbursement will be accepted. Claim Filing Accuracy and Correction Requests It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim. S a f e t y R e c a l l 2 1 T A 1 0 ( I n t e r i m 2 1 T B 1 0 ) – D – P a g e | 5 © 2021 Toyota Motor Sales, USA Campaign Designation / Phase Decoder 1919 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaignis Launched19TA01TT = ToyotaL = LexusVehicle MakeAA = Safety Recall RemedyB = Safety Recall InterimC = Special Service CampaignD = Limited Service CampaignE = Customer Support ProgramF = Emissions RecallG = Consumer Advisory(May use other characters in unique cases)Field Action Category and Phase0101 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. © 2020 Toyota Motor Sales, USA ◄IMPORTANT UPDATE ► The attached and FAQ have been updated. Refer to the details below. DATE TOPIC 12/23/2021 Model Year range and production range has been expanded. Approximate vehicle total has been updated. The most recent update in the attached FAQ will be highlighted with a red box. Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject. Thank you for your cooperation. FAQ Page 1 of 2 © 2021 Toyota Motor Sales, USA SAFETY RECALL 21TA10 (Interim Notice 21TB10) Certain 2007-2021 Model Year Tundra Vehicles Certain 2008, 2010-2015, 2017, 2019, 2021-2022 Model Year Sequoia Vehicles Potential Sudden Loss of Power Steering Assist Frequently Asked Questions Original Publication Date: November 23, 2021 Q1: What is the condition? A1: The subject vehicles have a power steering system that makes it easier to turn the steering wheel, especially at lower speeds. Due to a manufacturing error, a component of this system can leak power steering fluid. If a sufficient amount leaks, power steering assist can be suddenly lost. While manual steering remains functional, the loss of power steering assist may increase the steering effort needed and can increase the risk of a crash. Q1a: Are there any warnings that this condition exists? A1a: If this condition occurs, some customers may experience a pop sound, grinding noise, increased steering effort, or observe a power steering fluid leak on the floor Q1b: What should I do if the condition occurs on my vehicle? A1b: If a popping sound or grinding noise is heard, and/or you experience increased steering effort while operating the vehicle, stop the vehicle in a safe area at the earliest opportunity and contact your local Toyota dealer for assistance. Q2: What is Toyota going to do? A2: Toyota is currently preparing the remedy for this issue. When the remedy is available, Toyota dealers will inspect the power steering gear assembly and if necessary, replace it FREE OF CHARGE. Toyota will notify owners by late January 2022. Q3: When will the remedy become available? A3: Toyota is currently preparing the parts and repair instructions for the remedy. At this time, Toyota estimates that the remedy can be available in the 1st Quarter of 2022. Q4: Which and how many vehicles are covered by this Safety Recall? A4: There are approximately 22,700 vehicles covered by this Safety recall. Approximately 85 vehicles involved in this Safety Recall were distributed to Puerto Rico. Model Name Model Year Production Period Tundra 2007-2021 Mid-January 2007 to Mid-October 2021 Sequoia 2008, 2010-2015, 2017, 2019, 2021-2022 Early February 2008 to Late October 2021 FAQ Page 2 of 2 © 2021 Toyota Motor Sales, USA Q4a: I own a vehicle that is of a model/model year listed in the table, above. Why isn’t my vehicle covered? A4a: On December 23, 2021, Toyota amended a previously filed Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) to add certain 2007-2021 model year Tundra vehicles and 2008, 2010-2015, 2017, 2019, 2021-2022 model year Sequoia vehicles. These additional model and model years were added because Toyota has information that approximately 200 vehicles in this range were repaired using service parts which may have been affected by the same condition. Only those approximately 200 vehicles were added to this safety recall. However, if you believe that your steering gear assembly has been replaced since August 5, 2021 (when service replacement assemblies that could be affected by this condition began to be sold), when the remedy becomes available, please visit your Toyota dealer who can inspect your vehicle to confirm if your vehicle is affected. Q5: How does Toyota obtain my mailing information? A5: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q6: What if I have additional questions or concerns? A6: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
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© 2021 Toyota Motor Sales, USA ◄ IMPORTANT UPDATE ► The attached Dealer Letter has been updated. Refer to the details below. DATE TOPIC 2/18/2022 • The remedy for Phase 2 vehicles is now available. • Parts Table has been updated. • Opcode table has been updated for Phase 2 vehicles. The most recent update in the attached Dealer Letter will be highlighted with a red box. Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject. Thank you for your cooperation. © 2020 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: January 20, 2022 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY RECALL 21TA10 (Remedy Notice) Certain 2007-2021 Model Year Tundra Vehicles Certain 2008, 2010-2015, 2017, 2019, 2021-2022 Model Year Sequoia Vehicles Potential Sudden Loss of Power Steering Assist NHTSA Recall No. 21V-920 Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory Tundra 2007-2021 Mid-January 2007 to Mid- October 2021 21,400 650 Sequoia 2008, 2010-2015, 2017, 2019, 2021-2022 Early February 2008 to Late October 2021 1,250 50 STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details. On December 23, 2021, Toyota amended a previously filed Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA). The amended Defect Information Report (DIR) added approximately 200 model year 2007-2021 Tundra and model year 2008, 2010-2015, 2017, 2019, 2021-2022 Sequoia vehicles. Note: When this Safety Recall was first announced on November 23, 2021, there were approximately 22,500 vehicles covered. Condition The subject vehicles have a power steering system that makes it easier to turn the steering wheel, especially at lower speeds. Due to a manufacturing error, a component of this system can leak power steering fluid. If a sufficient amount leaks, power steering assist can be suddenly lost. While manual steering remains functional, the loss of power steering assist may increase the steering effort needed and can increase the risk of a crash. Remedy Toyota dealers will inspect the power steering gear assembly and if necessary, replace it FREE OF CHARGE. Toyota has sufficient parts to begin a phased implementation of the remedy. Refer to the table below to determine the remedy status and dates that Toyota estimates the remedy will become available for each vehicle model. Important Note: The dates specified in this table are estimates and are subject to change. Phase Model Years Model Approximate Total Vehicles Estimated Remedy Availability Timing 1 2021 Tundra 21,200 Remedy Available Now 2021-2022 Sequoia 1,300 2 2007-2021 Tundra 170 2008, 2010-2015, 2017,2019 Sequoia 30 S a f e t y R e c a l l 2 1 T A 1 0 – D – P a g e | 2 © 2022 Toyota Motor Sales, USA Covered Vehicles There are approximately 22,700 vehicles covered by this Safety recall. Approximately 85 vehicles involved in this Safety Recall were distributed to Puerto Rico. Owner Letter Mailing Date Toyota will notify phase 1 owners by late January 2022. Toyota will begin to notify phase 2 owners by late February 2022. A sample of the owner notification letter has been included for your reference. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. Dealer Inventory Procedures New Vehicles in Dealership Inventory There are approximately 700 vehicles in new dealer inventory as of November 23, 2021. Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: • New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied. • Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference. S a f e t y R e c a l l 2 1 T A 1 0 ( R e m e d y ) – D – P a g e | 3 © 2022 Toyota Motor Sales, USA Pre-Owned Vehicles in Dealer Inventory To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form 21TA10” and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC). Part Number Description Quantity 00411-140003 Inspection Mirror Hang Tag 25 Per Pack S a f e t y R e c a l l 2 1 T A 1 0 – D – P a g e | 4 © 2022 Toyota Motor Sales, USA Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Head Unit Notifications Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Safety Recall are requested to schedule an appointment with their authorized dealer to have this Safety Recall completed. When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Safety Recall. The prompt will contain options to ‘Snooze’ or to ‘View’ the message. If a customer chooses ‘Snooze’, the message will continue to reappear every 20 minutes until the customer chooses ‘View’. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Safety Recall completed. The message will completely clear from the vehicle once the following conditions are met: The Safety Recall is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens daily. Owners who receive a head unit notification after having this Safety Recall completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Salvage Title Vehicles Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Aaron Fowles (469) 292-1097 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. Parts Ordering Process – Non SET and GST Parts Ordering Process It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information. Dealers can identify which parts ordering method to use by reviewing the parts information section of Dealer Daily and checking for a MAC code on the part numbers below. For MAC code C, order through CPOR. For MAC code D, refer to the MAC report for further instructions. All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details. S a f e t y R e c a l l 2 1 T A 1 0 ( R e m e d y ) – D – P a g e | 5 © 2022 Toyota Motor Sales, USA NOTE: PARTS ARE NEEDED BASED ON VEHICLE INSPECTION Refer to the Technical Instructions for more details. 2021 Tundra Part Number Part Description Quantity The parts below are only needed if the Steering Gear Assembly was found to be affected during inspection. 44250-0C131 Power Steering Gear Assembly 1 90252-04003 Cotter Pin 2 95381-04050 *Cotter Pin (4WD Only) 2* 43425-0C010 *Ring, Shaft Snap (For Front Drive Inner Shaft Outer) 2* 90430-24017 *Gasket (For Front Differential Drain Plug) 1* 12157-10010 *Gasket (For Front Differential Fill Plug) 1* 00718-ATF00 Power Steering Fluid (Quarts) 3 PT938-34140-HW **Hardware Kit (Only If TRD Skid Plate Equipped) 1 The parts below are only needed if damage is found during inspection. (A photo of damage will be required) 44360-0C050 Reservoir Assy, Vane Pump Oil 1 44402-0C012 Cooler Sub-Assy, Power Steering Oil, No.1 1 44348-0C060 Hose, Oil Reservoir To Pump, No.1 1 44410-0C180 Tube Assy, Pressure Feed 1 44310-0C090 Pump Assy, Vane 1 16492-21050 O-Ring (For Radiator Drain Cock) 1 00272-SLLC2 Coolant 3 Gallons 44327-30040 Gasket, Pressure Port, No 1 1 *Parts only required for Four Wheel Drive **Parts only required for TRD Skid Plate 2021-2022 Sequoia Part Number Part Description Quantity The parts below are only needed if the Steering Gear Assembly was found to be affected during inspection. 44250-0C121 Power Steering Gear Assembly 1 90252-04003 Cotter Pin 2 95381-04050 *Cotter Pin (4WD Only) 2* 43425-0C010 *Ring, Shaft Snap (For Front Drive Inner Shaft Outer) 2* 90430-24017 *Gasket (For Front Differential Drain Plug) 1* 12157-10010 *Gasket (For Front Differential Fill Plug) 1* 00718-ATF00 Power Steering Fluid (Quarts) 3 PT938-34140-HW **Hardware Kit (Only If TRD Skid Plate Equipped) 1 The parts below are only needed if damage is found during inspection. (A photo of damage will be required) 44360-0C050 Reservoir Assy, Vane Pump Oil 1 44402-0C012 Cooler Sub-Assy, Power Steering Oil, No.1 1 44348-0C060 Hose, Oil Reservoir to Pump, No.1 1 44410-0C151 Tube Assy, Pressure Feed 1 44310-0C110 Pump Assy, Vane 1 16492-21050 O-Ring (For Radiator Drain Cock) 1 00272-SLLC2 Coolant 4 Gallons 44327-30040 Gasket, Pressure Port, No 1 1 *Parts only required for Four Wheel Drive **Parts only required for TRD Skid Plate S a f e t y R e c a l l 2 1 T A 1 0 – D – P a g e | 6 © 2022 Toyota Motor Sales, USA 2020 MY and older Due to the wide range of model years involved, Toyota requests that dealers search for the applicable parts below using the EPC to ensure the correct part numbers are ordered. Part Number Part Description Quantity The parts below are only needed if the Steering Gear Assembly was found to be affected during inspection. Use EPC for Exact Part Number Power Steering Gear Assembly 1 Cotter Pin (Tie Rod Ends) 2 *Cotter Pin (4WD Only) 2* *Front Axle Snap Rings (4WD Only) 2 *Front Differential Drain Plug Gasket (4WD Only) 1* *Front Differential Fill Plug Gasket (4WD Only) 1* **Hardware Kit (Only If TRD Skid Plate Equipped) 1 00718-ATF00 Power Steering Fluid (Quarts) 3 The parts below are only needed if damage is found during inspection. Use EPC for Exact Part Number Reservoir Assy, Vane Pump Oil 1 Cooler Sub-Assy, Power Steering Oil, No.1 1 Hose, Oil Reservoir To Pump, No.1 1 Tube Assy, Pressure Feed 1 Pump Assy, Vane 1 Gasket, Pressure Port, No 1 1 O-Ring (For Radiator Drain Cock) 1 Tundra Coolant 3 Gallons Sequoia Coolant 4 Gallons *Parts only required for Four Wheel Drive **Parts only required for TRD Skid Plate Technician Training Requirements The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels: • T453 Toyota Suspension, Steering, and Handling Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times. Remedy Procedures Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment. Repair Quality Confirmation The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery. S a f e t y R e c a l l 2 1 T A 1 0 ( R e m e d y ) – D – P a g e | 7 © 2022 Toyota Motor Sales, USA Parts Recovery Procedures All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes. To help minimize dealer storage challenges, Toyota recommends that dealers: • File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota. • Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly. Refer to Warranty Policies 9.3 and 9.6 for additional details. Warranty Reimbursement Procedures Warranty Reimbursement Procedure Inspect Steering Gear Assembly to Confirm if AffectedCoveredCampaign completed, return the vehicle to the customerNo further action requiredNot ..Covered..Not AffectedInspect Power Steering System for DamageAffectedVerify Vehicle Eligibility1. Confirm vehicle VIN matches the RO.2. Check Vehicle Inquiry System for Campaign eligibility.No Damage Found Damage FoundReplace Steering GearReplace Steering Gear, PS Pump, PS Lines, and PS Cooler S a f e t y R e c a l l 2 1 T A 1 0 – D – P a g e | 8 © 2022 Toyota Motor Sales, USA Inspection Only Op Code Description Flat Rate Hours 21T10C Inspect Steering Gear Assembly – Not Affected (All model/MYs) 0.4 Repair Op Codes Note: The Op Codes are grouped by model, model year, and drivetrain. Please locate the type of vehicle in red text in the table first, then pick the applicable repair OP codes. Op Code Description Flat Rate Hours Tundra 2WD 07-09MY 21T101 Inspect + Replace Steering Gear (Tundra 2WD 07MY-09MY) 10.7 21T105 Inspect + replace Steering Gear + PS Pump/ Lines/ Cooler (Tundra 2WD 07MY-09MY) 14.5 Tundra 2WD 10MY-21MY 21T10D Inspect + Replace Steering Gear (Tundra 2WD 10MY-21MY) 3.7 21T10H Inspect + replace Steering Gear + PS Pump/ Lines/ Cooler (Tundra 2WD 10MY-21MY) 7.5 Sequoia 2WD 08MY-09MY 21T102 Inspect + Replace Steering Gear (Sequoia 2WD 08MY-09MY) 11.4 21T106 Inspect + replace Steering Gear + PS Pump/ Lines/ Cooler (Sequoia 2WD 08MY-09MY) 15.5 Sequoia 2WD 10MY-22MY 21T10E Inspect + Replace Steering Gear (Sequoia 2WD 10MY-22MY) 3.9 21T10J Inspect + replace Steering Gear + PS Pump/ Lines/ Cooler (Sequoia 2WD 10MY-21MY) 8.0 Tundra 4WD 07MY-09MY 21T103 Inspect + Replace Steering Gear (Tundra 4WD 07MY-09MY) 11.1 21T107 Inspect + replace Steering Gear + PS Pump/ Lines/ Cooler (Tundra 4WD 07MY-09MY) 14.9 Tundra 4WD 10MY-21MY 21T10F Inspect + Replace Steering Gear (Tundra 4WD 10MY-21MY) 4.9 21T10K Inspect + replace Steering Gear + PS Pump/ Lines/ Cooler (Tundra 4WD 10MY-21MY) 8.7 Sequoia 4WD 08MY-09MY 21T104 Inspect + Replace Steering Gear (Sequoia 4WD 08MY-09MY) 11.4 21T108 Inspect + replace Steering Gear + PS Pump/ Lines/ Cooler (Sequoia 4WD 08-09MY) 15.5 Sequoia 4WD 10MY-22MY 21T10G Inspect + Replace Steering Gear (Sequoia 4WD 10MY-22MY) 5.5 21T10L Inspect + replace Steering Gear + PS Pump/ Lines/ Cooler (Sequoia 4WD 10MY-22MY) 9.6 • The flat rate times include 0.1 hours for administrative cost per unit for the dealership. • A loaner vehicle or alternative transportation through the Toyota Rent-A-Car (TRAC) program can be claimed up to a maximum of 2 days as a sublet type “RT” under Op Code 21T10D, 21T10E, 21T10F, 21T10G, 21T10H, 21T10J, 21T10K, 21T10L, 21T101, 21T102, 21T103, 21T104, 21T105, 21T106, 21T107, and 21T108 o For rentals that exceed the maximum number of allowable days and/or dollars per day, refer to the Toyota Transportation Assistance Policy (TTAP) for DSPM authorization requirements. o Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. • Towing can be claimed under Op Code 21T10D, 21T10E, 21T10F, 21T10G, 21T10H, 21T10J, 21T10K, 21T10L, 21T101, 21T102, 21T103, 21T104, 21T105, 21T106, 21T107, and 21T108 for a maximum of $250 as sublet type “TW” in the event the customer requests vehicle pickup. o Towing invoice MUST be attached to all towing claims. These claims may be subject to debit if towing invoice is not attached. S a f e t y R e c a l l 2 1 T A 1 0 ( R e m e d y ) – D – P a g e | 9 © 2022 Toyota Motor Sales, USA Loaner Vehicle or Alternative Transportation Reimbursement Procedure A loaner vehicle or alternative transportation through Toyota Rent-A-CAR (TRAC) can be claimed for $60 per day if one was provided during the interim period when the remedy was not available. Op Code Submit Under 21TB10 Description 21T10A Vehicle Rental 1-30 Days 21T10B Vehicle Rental 31-60 Days NOTE: • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. • Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP). • Dealers will be allowed to file these Op Codes until April 20, 2022. After that date, no claims for alternative transportation reimbursement will be accepted. Claim Filing Accuracy and Correction Requests It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim. Campaign Designation / Phase Decoder 1919 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaignis Launched19TA01TT = ToyotaL = LexusVehicle MakeAA = Safety Recall RemedyB = Safety Recall InterimC = Special Service CampaignD = Limited Service CampaignE = Customer Support ProgramF = Emissions RecallG = Consumer AdvisoryH = Equipment Recall(May use other characters in unique cases)Field Action Category and Phase0101 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall. Thank you for your cooperation. TOYOTA MOTOR SALES FAQ Page 1 of 2 © 2022 Toyota Motor Sales, USA SAFETY RECALL 21TA10 (Remedy Notice) Certain 2007-2021 Model Year Tundra Vehicles Certain 2008, 2010-2015, 2017, 2019, 2021-2022 Model Year Sequoia Vehicles Potential Sudden Loss of Power Steering Assist NHTSA Recall No. 21V-920 Frequently Asked Questions Original Publication Date: January 20, 2022 Q1: What is the condition? A1: The subject vehicles have a power steering system that makes it easier to turn the steering wheel, especially at lower speeds. Due to a manufacturing error, a component of this system can leak power steering fluid. If a sufficient amount leaks, power steering assist can be suddenly lost. While manual steering remains functional, the loss of power steering assist may increase the steering effort needed and can increase the risk of a crash. Q1a: Are there any warnings that this condition exists? A1a: If this condition occurs, some customers may experience a pop sound, grinding noise, increased steering effort, or observe a power steering fluid leak on the floor Q1b: What should I do if the condition occurs on my vehicle? A1b: If a popping sound or grinding noise is heard, and/or you experience increased steering effort while operating the vehicle, stop the vehicle in a safe area at the earliest opportunity and contact your local Toyota dealer for assistance. Q2: What is Toyota going to do? A2: Toyota dealers will inspect the power steering gear assembly and if necessary, replace it FREE OF CHARGE. Toyota has sufficient parts to begin a phased implementation of the remedy. Refer to the table below to determine the remedy status and dates that Toyota estimates the remedy will become available for each vehicle model. Important Note: The dates specified in this table are estimates and are subject to change. Phase Model Years Model Approximate Total Vehicles Estimated Remedy Availability Timing 1 2021 Tundra 21,200 Remedy Available 2021-2022 Sequoia 1,300 2 2007-2021 Tundra 170 2008, 2010-2015, 2017,2019 Sequoia 30 FAQ Page 2 of 2 © 2022 Toyota Motor Sales, USA Q3: Which and how many vehicles are covered by this Safety Recall? A3: There are approximately 22,700 vehicles covered by this Safety recall. Approximately 85 vehicles involved in this Safety Recall were distributed to Puerto Rico. Model Name Model Year Production Period UIO Tundra 2007-2021 Mid-January 2007 to Mid-October 2021 21,400 Sequoia 2008, 2010-2015, 2017, 2019, 2021-2022 Early February 2008 to Late October 2021 1,250 Q4: How long will the repair take? A4: The inspection will take approximately 45 minutes. If it is determined that your vehicle requires steering gear assembly replacement it will take approximately 4 – 15 hours to complete depending on vehicle configuration and inspection results. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time. Q4a: I own a vehicle that is of a model/model year listed in the table, above. Why isn’t my vehicle covered? A4a: Not all vehicles of the listed model/MYs are affected by this condition. This issue concerns power steering gear assemblies that were machined by a specific piece of equipment at a specific supplier during a specific production period. Vehicles that did not receive one of the aforementioned steering gear assemblies are not affected by this condition. Note: There are a small number of 2007 to 2021 Tundra and 2008 to 2022 Sequoia vehicles included in this recall because we have identified them as having had their power steering gear assembly replaced after August 5, 2021 with one of the aforementioned parts. If you believe that your steering gear assembly has been replaced between August 5, 2021 and February 18, 2022 (when service replacement assemblies that could be affected by this condition began to be sold), please visit your Toyota dealer who can inspect your vehicle to confirm if your vehicle is affected under Equipment Recall 21TH01. Q5: How does Toyota obtain my mailing information? A5: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q6: What if I have additional questions or concerns? A6: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. TOYOTA This notice applies to your vehicle: [VIN] URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. IMPORTANT SAFETY RECALL (Remedy Notice) Certain 2007-2021 Model Year Tundra Certain 2008, 2010-2015, 2017, 2019, 2021-2022 Model Year Sequoia Potential Sudden Loss of Power Steering Assist NHTSA Recall No. 21V-920 Dear (customer’s First/Last name) This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2007-2021 Model Year Tundra and certain 2008, 2010-2015, 2017, 2019, 2021-2022 Model Year Sequoia vehicles. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The subject vehicles have a power steering system that makes it easier to turn the steering wheel, especially at lower speeds. Due to a manufacturing error, a component of this system can leak power steering fluid. If a sufficient amount leaks, power steering assist can be suddenly lost. While manual steering remains functional, the loss of power steering assist may increase the steering effort needed and can increase the risk of a crash. What should you do? Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible. Your local Toyota dealer will be more than happy to answer any of your questions. To find a dealer near you, visitwww.toyota.com/dealers. For more information on this and otherSafety Recalls, including FrequentlyAsked Questions, visitwww.toyota.com/recall. Input your full17-digit Vehicle Identification Number(VIN) noted above to review information specific to your vehicle. If you require further assistance, youmay contact the Toyota BrandEngagement Center at 1-888-270-9371Monday through Friday, 8:00 am to 8:00pm, Saturday 9:00 am to 7:00 pmEastern Time. What will Toyota do? Any authorized Toyota dealer will inspect the power steering gear assembly and if necessary, replace it FREE OF CHARGE. This is an important Safety Recall The inspection will take approximately 45 minutes. If it is determined that your vehicle requires steering gear assembly replacement it will take approximately 4-15 hours to complete depending on vehicle configuration and inspection results. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time. If you hear a popping sound or grinding noise, and/or you experience increased steering effort while operating the vehicle, stop the vehicle in a safe area at the earliest opportunity and contact your local Toyota dealer for assistance. If the vehicle is experiencing the condition described and you are unable to drive the vehicle to the dealership, please contact your local authorized Toyota dealer who will arrange for vehicle pickup. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota Sincerely, Toyota Motor Sales, USA © 2022 Toyota Motor Sales, USA – Version 3a TOYOTA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM This form is not applicable for new vehicles in dealership inventory and TCUV units. This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available. Customer Signature Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN). Model Model Year Customer Information Customer Name Customer Email Customer Address Home Phone # Mobile Phone # Date Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371. Dealer Information Dealer Name/Address Dealer Code Dealer Phone Number Dealer Staff Name Dealer Staff Signature VIN Campaign Code
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-920 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Toyota Motor Engineering & Manufacturing Submission Date : DEC 23, 2021 NHTSA Recall No. : 21V-920 Manufacturer Recall No. : See attached report Manufacturer Information : Manufacturer Name : Toyota Motor Engineering & Manufacturing Address : 6565 Headquarters Drive Plano TX 75024 Company phone : 1-800-331-4331 Population : Number of potentially involved : 22,656 Estimated percentage with defect : 25 % Vehicle Information : Vehicle 1 : 2007-2021 Toyota Tundra Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) This issue concerns power steering gear assemblies that were machined by a specific piece of equipment at a specific supplier during a specific production period. The involved vehicles are the only vehicles that may have been originally equipped with or have service records of being repaired with these steering gear assemblies. Note: Toyota estimates that 25% of the involved vehicles may contain a groove of an incorrect shape where the circlip is installed because one of the four pieces of equipment that machine this groove had the damaged teeth on the cutting tool, as further described in this report. Whether this issue will cause a sufficient amount of power steering fluid leaking due to the circlip becoming disengaged from this groove and lead to a sudden loss of power steering assist depends on the vehicle driving conditions. Production Dates : JAN 19, 2007 – OCT 18, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-920 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2008-2022 Toyota Sequoia Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) This issue concerns power steering gear assemblies that were machined by a specific piece of equipment at a specific supplier during a specific production period. The involved vehicles are the only vehicles that may have been originally equipped with or have service records of being repaired with these steering gear assemblies. Note: Toyota estimates that 25% of the involved vehicles may contain a groove of an incorrect shape where the circlip is installed because one of the four pieces of equipment that machine this groove had the damaged teeth on the cutting tool, as further described in this report. Whether this issue will cause a sufficient amount of power steering fluid leaking due to the circlip becoming disengaged from this groove and lead to a sudden loss of power steering assist depends on the vehicle driving conditions. Production Dates : FEB 04, 2008 – OCT 25, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The subject vehicles are equipped with a power steering system where hydraulic pressure is applied through power steering fluid entering the steering gear assembly. An oil seal, an end stopper, and a circlip are used to contain the hydraulic fluid within the gear assembly. During a specific production period at the supplier, one of the four pieces of equipment that machine the groove in the gear assembly where the circlip is installed was not creating a groove of the correct shape. When the circlip is installed in a groove of an incorrect shape created by this piece of equipment, the circlip may not be able to hold the oil seal and end stopper in position. This can result in oil leaking from the gear assembly. After a sufficient amount of oil has leaked, it is possible that a sudden loss of power steering assist may occur. In this condition, the steering system will revert to manual steering mode, and steering control can be maintained at all times. However, suspension of power steering assist results in increased steering effort at low vehicle speeds and increases the risk of a crash. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : After a sufficient amount of oil has leaked, it is possible that a sudden loss of power steering assist may occur. In this condition, the steering system will revert to manual steering mode, and steering control can be maintained at all times. However, suspension of power steering assist results in increased steering effort at low vehicle speeds and increases the risk of a crash. Part 573 Safety Recall Report 21V-920 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : Gear Assy, Power Steering Component Description : Hydraulic Rack & Pinion Steering Gear Component Part Number : 44250-0C131 Component Name 2 : Gear Assy, Power Steering Component Description : Hydraulic Rack & Pinion Steering Gear Component Part Number : 44250-0C121 Component Name 3 : Gear Assy, Power Steering Component Description : Hydraulic Rack & Pinion Steering Gear Component Part Number : 44250-0C170 Component Name 4 : Gear Assy, Power Steering Component Description : Hydraulic Rack & Pinion Steering Gear Component Part Number : 44250-0C160 Supplier Identification : Component Manufacturer Name : JTEKT North America Corporation Address : 7 Research Drive Greenville South Carolina 29607 Country : United States Part 573 Safety Recall Report 21V-920 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Chronology : Please see the attached Part 573 Defect Information report for the full chronology. Description of Remedy : Description of Remedy Program : All known owners of the subject vehicles will be notified to return their vehicles to a Toyota dealer. For all involved vehicles, Toyota dealers will inspect the power steering gear assembly and if necessary, replace it with a new one at no cost to customers. As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notifications to owners of the affected vehicles will occur by January 22, 2022. A copy of the draft owner notification will be submitted as soon as it is available. Notifications to distributors/dealers had been sent on November 23, 2021. Additional notices about the amended vehicle population will be sent on December 23, 2021. Copies of dealer communications will be submitted as they are issued. Planned Dealer Notification Date : NOV 23, 2021 – DEC 23, 2021 Planned Owner Notification Date : JAN 22, 2022 – JAN 22, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-920 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Toyota Motor Engineering & Manufacturing Submission Date : NOV 23, 2021 NHTSA Recall No. : 21V-920 Manufacturer Recall No. : See attached report Manufacturer Information : Manufacturer Name : Toyota Motor Engineering & Manufacturing Address : 6565 Headquarters Drive Plano TX 75024 Company phone : 1-800-331-4331 Population : Number of potentially involved : 22,462 Estimated percentage with defect : 25 % Vehicle Information : Vehicle 1 : 2021-2022 Toyota Sequoia Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) This issue concerns power steering gear assemblies that were machined by a specific piece of equipment at a specific supplier during a specific production period. The involved vehicles are the only production vehicles that may have been originally equipped with these steering gear assemblies. Whether service parts could be affected is still under investigation. Note: Toyota estimates that 25% of the involved vehicles may contain a groove of an incorrect shape where the circlip is installed because one of the four pieces of equipment that machine this groove had the damaged teeth on the cutting tool, as further described in this report. Whether this issue will cause a sufficient amount of power steering fluid leaking due to the circlip becoming disengaged from this groove and lead to a sudden loss of power steering assist depends on the vehicle driving conditions. Production Dates : JUL 28, 2021 – OCT 25, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-920 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2021-2021 Toyota Tundra Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) This issue concerns power steering gear assemblies that were machined by a specific piece of equipment at a specific supplier during a specific production period. The involved vehicles are the only production vehicles that may have been originally equipped with these steering gear assemblies. Whether service parts could be affected is still under investigation. Note: Toyota estimates that 25% of the involved vehicles may contain a groove of an incorrect shape where the circlip is installed because one of the four pieces of equipment that machine this groove had the damaged teeth on the cutting tool, as further described in this report. Whether this issue will cause a sufficient amount of power steering fluid leaking due to the circlip becoming disengaged from this groove and lead to a sudden loss of power steering assist depends on the vehicle driving conditions. Production Dates : AUG 05, 2021 – OCT 18, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The subject vehicles are equipped with a power steering system where hydraulic pressure is applied through power steering fluid entering the steering gear assembly. An oil seal, an end stopper, and a circlip are used to contain the hydraulic fluid within the gear assembly. During a specific production period at the supplier, one of the four pieces of equipment that machine the groove in the gear assembly where the circlip is installed was not creating a groove of the correct shape. When the circlip is installed in a groove of an incorrect shape created by this piece of equipment, the circlip may not be able to hold the oil seal and end stopper in position. This can result in oil leaking from the gear assembly. After a sufficient amount of oil has leaked, it is possible that a sudden loss of power steering assist may occur. In this condition, the steering system will revert to manual steering mode, and steering control can be maintained at all times. However, suspension of power steering assist results in increased steering effort at low vehicle speeds and increases the risk of a crash. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : After a sufficient amount of oil has leaked, it is possible that a sudden loss of power steering assist may occur. In this condition, the steering system will revert to manual steering mode, and steering control can be maintained at all times. However, suspension of power steering assist results in increased Part 573 Safety Recall Report 21V-920 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 steering effort at low vehicle speeds and increases the risk of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : Gear Assy, Power Steering Component Description : Hydraulic Rack & Pinion Steering Gear Component Part Number : 44250-0C131 Component Name 2 : Gear Assy, Power Steering Component Description : Hydraulic Rack & Pinion Steering Gear Component Part Number : 44250-0C121 Supplier Identification : Component Manufacturer Name : JTEKT North America Corporation Address : 7 Research Drive Greenville South Carolina 29607 Country : United States Chronology : Please see the attached Part 573 Defect Information report for the full chronology. Part 573 Safety Recall Report 21V-920 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : All known owners of the subject vehicles will be notified to return their vehicles to a Toyota dealer. For all involved vehicles, Toyota dealers will inspect the power steering gear assembly and if necessary, replace it with a new one at no cost to customers. As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notifications to owners of the affected vehicles will occur by January 22, 2022. A copy of the draft owner notification will be submitted as soon as it is available. Notifications to distributors/dealers will be sent on November 23, 2021. Copies of dealer communications will be submitted as they are issued. Planned Dealer Notification Date : NOV 23, 2021 – NOV 23, 2021 Planned Owner Notification Date : JAN 22, 2022 – JAN 22, 2022 * NR – Not Reported
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