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TECHNICAL INSTRUCTIONS
FOR
SAFETY RECALL 21TH01
Potentially Defective Power Steering Gear Assemblies
Certain 2007-2021 Model Year Tundra
Certain 2008-2022 Model Year Sequoia
BACKGROUND
If an involved service replacement part is installed in a vehicle, it can leak power steering fluid due to a manufacturing error. If a sufficient amount leaks, power steering assist can be suddenly lost. While manual steering remains functional, the loss of power steering assist may increase the steering effort needed and can increase the risk of a crash.
SAFETY RECALL 21TA10 Potential Sudden Loss of Power Steering Assist – 2021 Toyota
Tundra & 2021-2022 Sequoia
Remedy Instructions and TSB
RCRIT-21V920-0650.pdf 1684.575KB
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SEOCONTENT-START
TECHNICAL INSTRUCTIONS FOR SAFETY RECALL 21TH01 Potentially Defective Power Steering Gear Assemblies Certain 2007-2021 Model Year Tundra Certain 2008-2022 Model Year Sequoia Updated: 3/2/2022 • Update Steering Gear Inspection, Section VI, for additional detail and clarity. The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently have completed all of the following courses: – T453 Toyota Suspension, Steering, and Handling It is the dealership’s responsibility to select technicians that have completed the above courses to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times. 2 I. OPERATION FLOW CHART Inspect Steering Gear Assembly to Confirm if Affected Covered Campaign completed, return the vehicle to the customer No further action required Not ..Covered.. Not Affected Inspect Power Steering System for Damage Affected Verify Vehicle Eligibility 1. Confirm vehicle VIN matches the RO. 2. Check Vehicle Inquiry System for Campaign eligibility. 3. Confirm the customer requested inspection because they had their Power Steering Gear Assembly replaced between August 5th, 2021 and February 18th, 2022 or they are unable to confirm the repair history and are requesting inspection. No Damage Found Damage Found Replace Steering Gear Replace Steering Gear, PS Pump, PS Lines, and PS Cooler II. IDENTIFICATION OF AFFECTED VEHICLES 1. CHECK VEHICLE FOR CAMPAIGN ELIGIBILITY a. Compare the vehicles VIN to the VIN listed on the Repair Order to ensure they match. b. Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Campaign, and that it has not already been completed. Note: TMNA warranty will not reimburse dealers for repairs completed on vehicles that are not affected or were previously completed, even by another dealer. 3 III. PREPARATION A. PARTS NOTE: PARTS ARE NEEDED BASED ON VEHICLE INSPECTION Part Number Part Description Quantity The parts below are only needed if the Steering Gear Assembly was found to be affected during inspection. Use EPC for Exact Part Power Steering Gear Assembly (New, Not Remanufactured) 1 Cotter pin 2 *Cotter pin (Front Axle, 4WD Only) 2* *Ring, Shaft Snap (for front drive innter shaft outer, 4WD Only ) 2* *Gasket (for front differential drain plug, 4WD Only) 1* *Gasket (for front differential fill plug, 4WD Only) 1* Power Steering Fluid (quarts) 3 **Hardware Kit (Only if TRD Skid Plate Equipped) 1 The parts below are only needed if damage is found during inspection. (A photo of damage will be required) Use EPC for Exact Part Reservoir Assy, Vane Pump Oil 1 Cooler Sub-Assy, Power Steering oil, no.1 1 Hose, Oil Reservoir to Pump, no.1 1 Tube Assy, Pressure Feed 1 Pump Assy, Vane 1 O-Ring (for radiator drain cock) 1 Gasket, Pressure Port, No 1 1 Tundra Coolant 3 Gallons Sequoia Coolant 4 Gallons *Parts only required for Four Wheel Drive **Parts only required for TRD Skid Plate B. TOOLS & EQUIPMENT • Techstream • Standard Hand Tools • Torque Wrench • Smart Phone with QR Code Reader SST – These Special Service Tools required for this repair: Part Number Tool Name Quantity 09610-20012 Pittman Arm Puller 1 09520-32040 Slide Hammer (5lb) 1 09520-01010 Drive Shaft Remover Attachment 1 09520-24010 Differential Side Gear Shaft Tool 1 09961-01270 Torque Wrench adapter 1 C. MATERIALS • Toyota Genuine Differential Gear Oil (08885-02506) LT SAE 75W-85 GL-5 or equivalent • Power Steering Fluid (00718-ATF00) 4 IV. BACKGROUND If an involved service replacement part is installed in a vehicle, it can leak power steering fluid due to a manufacturing error. If a sufficient amount leaks, power steering assist can be suddenly lost. While manual steering remains functional, the loss of power steering assist may increase the steering effort needed and can increase the risk of a crash. 5 V. COMPONENTS 6 7 8 9 10 VI. STEERING GEAR INSPECTION (Finding 151 Steering Gears) CRITICAL INFORMATION OF INSPECTION– READ THOROUGHLY Step 1: (Primary Step) Confirm if Steering Gear was produced in Suspect Range by Serial Number and Part Number Note: Part Number is used to differentiate 2011 & 2021 Steering Gears Step 2: (If Required) Inspect Steering Gear Machine Mark ID Location to determine which line steering gear was produced on. Only 1 of 4 production lines were producing suspect parts during the suspect range. No Repair Required Inspection Complete Locate Steering Gear Label Website logic confirms if Steering Gear was produced during suspect range. NOT Affected Take picture of label with serial number and QR code visible and clear. Upload Photo and Enter Steering Gear Serial Number and Part Number into Website Suspect Range Campaign complete. Return the vehicle to the customer. Locate and take picture of steering machine mark. Upload picture of machine mark location and select location on website Not Location B Repair Required (Only 151 repairs for entire equipment recall) Location B This is primary inspection step. 99.9% of inspection only require Serial No. & Part Number (In QR Code) Serial Number Part Number in QR Code must be scanned Serial Number Decoder Suspect Range: July 26, 2021 – October 21, 2021 (Oct = X in Serial Number) 11 1. LOCATE STEERING GEAR LABEL AND SERIAL NUMBER a. Lift vehicle b. Remove the front passenger side tire. c. Remove the clips (2) of the front fender apron on the passenger side to gain access to the top of the steering gear. d. Locate the steering gear label on top of the steering rack looking through the fender apron access window created. e. If the label is dirty, clean the label with a rag so that the QR code and printed serial number can be clearly read. Hint: Dirty labels can affect a scanner ability to read the QR code. Ensure it is clean before taking picture. 2. TAKE PICTURE OF LABEL AND QR CODE a. Reaching through the fender apron opening take a clear picture of the serial number label and QR code with smart phone. b. It is ideal the picture shows both the label, QR code and scanned data (data shown in red box of image) in one image as shown. If this cannot be performed based on your phone’s ability a clear picture with QR code and serial is ok. It is critical that the QR code data is read because you will be required to input the information into the website to determine if steering gear is affected. 12 Example of Serial Number Photos Example A Example B Example C Remedy Inspection Website https://21th01.imagespm.info/ Username: 5-digit Dealer Code Default Password: XXXXX Each dealer only has a single account, please ensure that the reset password is communicated to all technicians and dealer associates that will be utilizing this website. 3. Log into Remedy Inspection Website a. Enter all requested information along with VIN 4. Upload photo and enter steering gear information a. Upload photo to website with the label, QR code, and information b. Enter the serial number into the serial field (red highlighted info) c. Enter the part number into PN field. (Blue Highlighted info , This number will always start with 442xx-xxxxx, this can only be acquired by reading QR code) Hint: • The serial number and part number information will be used by the website to confirm if the steering gear is potentially affected. • If unable to read QR code due to damage enter serial number as it is printed on label shown in red box • If you are unable to get all info in one screen shot upload clear picture of QR code and label. • If the label is missing and not on steering gear you must upload a picture of where the label should be. 13 Factory Skid Plate Remove 1 TRD Skid Plate Only Open Access Door 5. IF REQUIRED BY WEBSITE Inspect the machine mark location. a. Remove the #1 Engine Cover by removing the 3 screws and 5 bolts NOTE (Fig1): For TRD Skid plates ONLY remove oil access door for inspection. 6. LOCATE STEERING GEAR MACHINE ID MARK a. Locate the cast circle on top of the steering gear housing as shown in the picture below b. Take a picture of the machine ID mark Note: For picture you can use cell phone, borescope, camera. It can be difficult to get phones to proper angle, so the use of a mirror is permissible. Ensure picture is clear. Fig 1 Machine Machine ID MarkID Mark Punch Punch MarkMark 14 7. INSPECT THE MACHINE ID MARK a. Inspect the machine ID mark and inspect punch mark location NOTE: Fig 1. Shows an image without the use of a mirror. Fig 2 Shows an image with a mirror. Also note if you take picture in selfie mode it will be a mirrored image. Location “B” is located next to the steering gear radius edge shown. This is critical for inspection; ensure you make correct judgement. Examples of NG Location B (Replacement required) Location B top view Location B with Mirror Example of Ok Locations (No Replacement needed) Location “A” top view Location E Borescope view Location with Mirror AA BB CC DD EE FF GG Fig 2 Fig 1 E A E B B 15 8. Upload the Picture of the Machine Mark Location 9. Select the Machine ID Mark Location from Drop Down Menu and Press Submit 10. Print and Save Inspection Result and Attach to R.O. M 16 11. Post Inspection Flow Chart Proceed to number 12 No Yes Does the website state to replace steering gear? Continue to Section VII and inspect for power steering fluid leaks/and system damage. 12. REINSTALL NO. 1 ENGINE COVER a. Hook the engine under cover onto the body b. Install the 5 bolts c. Install the 3 screws Note (Fig1): For TRD Skid plates shut and secure oil access door. Bolt Torque Spec: 21 ft*lbs. (29 N*m) Screw Torque Spec: 48 in *lbs. (5.4 N*m) 13. Reinstall apron with 2 clips 14. Reinstall Passenger Side Tire and Wheel Wheel Lug Nut Torque Spec: Aluminum: 97 Ft*lbs. (131 N*m) Steel: 154 ft*lbs. (209 N*m) Fig 1 17 VII. POWER STEERING SYSTEM INSPECTION 1. INSPECT POWER STEERING SYSTEM FOR DAMAGE a. Inspect the steering gear for signs of leaks and power steering fluid. b. Inspect the steering gear boots for swelling or signs of fluid inside the boot. NOTE: The issue can cause steering fluid to leak into the steering gear boots. Fig 1. Shows steering fluid leaking into the boots. 2. INSPECT POWER STEERING RESERVOIR a. Inspect fluid level with the engine on and off HINT: ENSURE VEHICLE IS ON A LEVEL SURFACE b. Remove reservoir cap and inspect reservoir for signs of metallic debris. NOTE: Fig 1 shows fluid with metallic debris Fig 2 shows an empty reservoir with metallic debris. c. If reservior is found empty or metalic debris is found take picture of condition. It will be required for parts release. Fig 1 Fig 1 Fig 2 18 3. Post Inspection Flow Chart Is Reservoir Empty? No Inspect Reservoir for Metallic debris Proceed to Section VIII and Replace Power Steering Gear Only Yes Is Metallic Debris found? No Proceed to Section IX and Replace Power Steering Gear and Pump Yes VIII. REPAIR DISASSEMBLY 1. REMOVE STEERING GEAR ASSEMBLY Tundra (2007-2015) POWER STEERING: POWER STEERING GEAR: REMOVAL; 2007 MY Tundra [11/2006 – ] (RM000002H5R001X) Tundra (2016-2021) POWER STEERING: STEERING GEAR: REMOVAL; 2016 – 2021 MY Tundra [08/2015 – ] (RM100000000S475) Sequoia (2008-2015) STEERING GEAR / LINKAGE: STEERING GEAR: REMOVAL; 2008 MY Sequoia [11/2007 – ] (RM000002H5R003X) Sequoia (2016-2022) STEERING GEAR / LINKAGE: STEERING GEAR: REMOVAL; 2016 – 2022 MY Sequoia [08/2015 – ] (RM100000000SBUV) NOTE: (IF EQUIPPED) REMOVE TRD SKID PLATE 2014-2019 Tundra TRD SKID PLATE PT938-341410 REMOVAL (T-AI-1011-D) 2. REMOVE RADIATOR AND POWER STEERING COOLER (Only required if system damage is found during inspection.) Tundra (2007-) 1GR-FE COOLING: RADIATOR: REMOVAL; 2007 MY Tundra [11/2006 – ] (RM000002BGI009X) 19 Tundra (2007-) 2UZ-FE COOLING: RADIATOR: REMOVAL; 2007 MY Tundra [11/2006 – ] (RM000002BGI00AX) Tundra (2007-) 3UR-FE COOLING: RADIATOR: REMOVAL; 2007 MY Tundra [11/2006 – ] (RM000002BGI00EX) Tundra (2016-2019) 1UR-FE (COOLING): RADIATOR: REMOVAL; 2016 – 2019 MY Tundra [08/2015 – 08/2019] (RM100000000S3MF) Tundra (2016-2019) 3UR-FBE (COOLING): RADIATOR: REMOVAL; 2016 – 2018 MY Tundra [08/2015 – 08/2018] (RM100000000S3LB) Tundra (2020-2021) 3UR-FE (COOLING): RADIATOR: REMOVAL; 2019 – 2021 MY Tundra [08/2018 – ] (RM100000000S3LV) Sequoia (2008-) 2UZ-FE COOLING: RADIATOR: REMOVAL; 2008 MY Sequoia [11/2007 – ] (RM000002BGI00RX) Sequoia (2008-) 3UR-FE COOLING: RADIATOR: REMOVAL; 2008 MY Sequoia [11/2007 – ] (RM000002BGI00SX) Sequoia (2020-2022) 3UR-FE (COOLING): RADIATOR: REMOVAL; 2016 – 2022 MY Sequoia [08/2015 – ]- ] (RM100000000SB8A) 3. REMOVE POWER STEERING VANE PUMP (Only required if system damage is found during inspection.) Tundra (2007-) POWER STEERING: VANE PUMP (for 3UR-FE): REMOVAL; 2007 MY Tundra [11/2006 – ] (RM000002H5D003X) Tundra (2007-) POWER STEERING: VANE PUMP (for 2UZ-FE): REMOVAL; 2007 MY Tundra [11/2006 – ] (RM000002H5K001X) Tundra (2007-) POWER STEERING: VANE PUMP (for 1GR-FE): REMOVAL; 2007 MY Tundra [11/2006 – ] (RM000002H5D001X) Tundra (2020-2021) POWER STEERING: VANE PUMP (for 3UR-FE): REMOVAL; 2020 – 2021 MY Tundra [08/2019 – ] (RM100000001J76S) Sequoia (2008-) POWER ASSIST SYSTEMS: VANE PUMP (for 3UR-FE): REMOVAL; 2008 MY Sequoia [11/2007 – ] (RM000002H5D00FX) Sequoia (2008-) POWER ASSIST SYSTEMS: VANE PUMP (for 2UZ-FE): REMOVAL; 2008 MY Sequoia [11/2007 – ] (RM000002H5K003X) Sequoia (2020-2022) POWER ASSIST SYSTEMS: VANE PUMP (for 3UR-FE): REMOVAL; 2020 – 2022 MY Sequoia [08/2019 – ] (RM100000001J6K8) 20 IX. REPAIR REASSEMBLY 1. INSTALL POWER STEERING VANE PUMP Tundra (2007-2019) POWER STEERING: VANE PUMP (for 3UR-FE): INSTALLATION; 2007 MY Tundra [11/2006 – ] (RM000002H5D003X) Tundra (2007-2019) POWER STEERING: VANE PUMP (for 2UZ-FE): INSTALLATION; 2007 MY Tundra [11/2006 – ] (RM000002H5G001X) Tundra (2007-2019) POWER STEERING: VANE PUMP (for 1GR-FE): INSTALLATION; 2007 MY Tundra [11/2006 – ] (RM000002H59001X) Tundra (2020-2021) POWER STEERING: VANE PUMP (for 3UR-FE): INSTALLATION; 2020 – 2021 MY Tundra [08/2019 – ] (RM100000001J76W) Tundra (2008-) POWER ASSIST SYSTEMS: VANE PUMP (for 3UR-FE): REMOVAL; 2008 MY Sequoia [11/2007 – ] (RM000002H5D00FX) Sequoia (2008-) POWER ASSIST SYSTEMS: VANE PUMP (for 2UZ-FE): INSTALLATION; 2008 MY Sequoia [11/2007 – ] (RM000002H5K003X) Sequoia (2008-2015) POWER ASSIST SYSTEMS: VANE PUMP (for 3UR-FE): INSTALLATION; 2008 MY Sequoia [11/2007 – ] (RM000002H5900FX) Sequoia (2016-2022) STEERING GEAR / LINKAGE: STEERING GEAR: INSTALLATION; 2016 – 2022 MY Sequoia [08/2015 – ] (RM100000000SBUS) 4. INSTALL POWER STEERING COOLER AND LINES 5. INSTALL RADIATOR Tundra (2007-) 1GR-FE COOLING: RADIATOR: INSTALLATION; 2007 MY Tundra [11/2006 – ] (RM000001465006X) Tundra (2007-) 2UZ-FE COOLING: RADIATOR: INSTALLATION; 2007 MY Tundra [11/2006 – ] (RM000002BGG00AX) Tundra (2007-) 3UR-FE COOLING: RADIATOR: INSTALLATION; 2007 MY Tundra [11/2006 – ] (RM00000146500AX) Tundra (2016-2019) 1UR-FE (COOLING): RADIATOR: INSTALLATION; 2016 – 2019 MY Tundra [08/2015 – 08/2019] (RM100000000S3MD) 21 Tundra (2016-2019) 3UR-FBE (COOLING): RADIATOR: INSTALLATION; 2016 – 2018 MY Tundra [08/2015 – 08/2018] (RM100000000S3L9) Tundra (2020-2021) 3UR-FE (COOLING): RADIATOR: INSTALLATION; 2016 – 2018 MY Tundra [08/2015 – 08/2018] (RM100000000S3LT) Sequoia (2008-) 2UZ-FE COOLING: RADIATOR: INSTALLATION; 2008 MY Sequoia [11/2007 – ] (RM000002BGG00GX) Sequoia (2008-) 3UR-FE COOLING: RADIATOR: INSTALLATION; 2008 MY Sequoia [11/2007 – ] (RM00000146500GX) Sequoia (2020-2022) 3UR-FE (COOLING): RADIATOR: INSTALLATION; 2016 – 2022 MY Sequoia [08/2015 – ] (RM100000000SB88) 6. INSTALL STEERING GEAR ASSEMBLY Tundra (2007-2019) POWER STEERING: POWER STEERING GEAR: INSTALLATION; 2007 MY Tundra [11/2006 – ] (RM000002H5N001X) Tundra (2020-2021) POWER STEERING: STEERING GEAR: INSTALLATION; 2020 – 2021 MY Tundra [08/2019 – ] (RM100000001KZ2N) Sequoia (2008-2015) STEERING GEAR / LINKAGE: STEERING GEAR: INSTALLATION; 2008 MY Sequoia [11/2007 – ] (RM000002H5N003X) Sequoia (2016-2022) STEERING GEAR / LINKAGE: STEERING GEAR: INSTALLATION; 2016 – 2022 MY Sequoia [08/2015 – ] (RM100000000SBUS) Assembly Installation: 2014-2019 Tundra TRD SKID PLATE PT938-341410 (T-AI-1011-D) 7. PERFORM VEHICLE ALIGNMENT Tundra (2007-2019) SUSPENSION: FRONT WHEEL ALIGNMENT: ADJUSTMENT; 2007 MY Tundra [11/2006 – ] (RM000001V4300CX) Tundra (2020-2021) SUSPENSION: FRONT WHEEL ALIGNMENT: ADJUSTMENT; 2020 – 2021 MY Tundra [08/2019 – ] (RM100000001K1VU) Sequoia (2008-2019) ALIGNMENT / HANDLING DIAGNOSIS: FRONT WHEEL ALIGNMENT: ADJUSTMENT; 2008 MY Sequoia [11/2007 – ] (RM000001V4300JX) Sequoia (2020-2022) ALIGNMENT / HANDLING DIAGNOSIS: FRONT WHEEL ALIGNMENT: ADJUSTMENT; 2020 – 2022 MY Sequoia [08/2019 – ] (RM100000001K2NF) 22 19 19 = 2019 20 = 2020 21 = 2021 22 = 2022 23 = 2023 Etc… Year Campaign is Launched 19TA01 T T = Toyota L = Lexus Vehicle Make A A = Safety Recall Remedy B = Safety Recall Interim C = Special Service Campaign D = Limited Service Campaign E = Customer Support Program F = Emissions Recall G = Consumer Advisory H = Equipment Recall (May use other characters in unique cases) Field Action Category and Phase 01 01 = 1st Field Action of the year 02 = 2nd Field Action of the year 03 = 3rd Field Action of the year (The sequence is unique for each Field Action category) (May use other characters in unique cases) Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 ◄ VERIFY REPAIR QUALITY ► • Confirm inspection was performed correctly • Confirm no power steering system leaks • Confirm proper power steering fluid level • Confirm all bolts are torqued properly • Confirm vehicle is aligned • Confirm there are no DTC’s present after repair If you have any questions regarding this instruction, please contact your regional representative. APPENDIX A. PARTS DISPOSAL In accordance with Federal law, please make sure all recalled parts (original parts) removed from the vehicle are disposed of in a manner in which they will not be reused, unless requested for parts recovery return. B. CAMPAIGN DESIGNATION DECORDER
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