21E103 – EQUIPMENT RECALL 21TH01 – Potentially Defective Power Steering Gear Service Replacement Assemblies – 2007-2021 Toyota Tundra & 2008-2022 Sequoia

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December 23, 2021 NHTSA CAMPAIGN NUMBER: 21E103000

Power Steering Gear Assembly May Leak Oil

An oil leak may cause a sudden loss of power steering assist, increasing the risk of a crash.

 

NHTSA Campaign Number: 21E103

Manufacturer Toyota Motor Engineering & Manufacturing

Components STEERING

Potential Number of Units Affected 151

 

Summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain JTEKT power steering gear assembly service parts for 2007-2021 Tundra and 2008-2022 Sequoia, part numbers 44250-0C160, 44250-0C131, 44250-0C170, and 11250-0C121. The power steering gear assembly may have been manufactured incorrectly, which can result in an oil leak.

 

Remedy

Dealers will inspect and replace the power steering gear assembly, free of charge. Owner notification letters are expected to be mailed February 21, 2022. Owners may contact Toyota customer service at 1-800-331-4331. Toyota’s number for this recall is 21TH01.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


EQUIPMENT RECALL 21TH01 (Remedy Notice)

Potentially Defective Power Steering Gear Assemblies
NHTSA Recall No. [21E-103]

 

On December 23, 2021, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Equipment Recall on certain Power Steering Gear Assembly service replacement parts made for 2007 – 2021 Tundra vehicles and 2008 – 2022 Sequoia vehicles.

 

Condition

If an involved service replacement part is installed in a vehicle, it can leak power steering fluid due to a manufacturing error. If a sufficient amount leaks, power steering assist can be suddenly lost. While manual steering remains functional, the loss of power steering assist may increase the steering effort needed and can increase the risk of a crash.

 

Remedy

If a vehicle owner had the Power Steering Gear Assembly replaced between August 5th, 2021 and February 18, 2022, when the involved service replacement assemblies may have been in the market, Toyota dealers will inspect the power steering gear assembly and if necessary, replace it FREE OF CHARGE.

 

Covered Vehicles

There are approximately 150 potentially defective steering gear assemblies which were installed or sold over the counter by dealers. These potentially defective steering gear assemblies may leak power steering fluid due to a manufacturing error.

 

Component Models Model Year Component Manufacturing Date Component Manufacturing End Date
Steering Gear Assembly Tundra 2007 – 2021 July 26, 2021 October 21, 2021
Sequoia 2008 – 2022 July 26, 2021 October 21, 2021

 

To ensure all potential owners who may have received one of these potentially defective power steering gear assemblies are notified, approximately 1,800,000 vehicle owners will be notified of this Equipment Recall.

 

Equipment Recall Status on TIS

Vehicles which could have received a potentially defective power steering gear service part covered under this Equipment Recall will be visible on TIS and Service Lane under the “Warranty” tab and designation 21TH01. Under this tab, Toyota dealers can confirm vehicle applicability for customers requesting an inspection because they either had their power steering gear assembly replaced between August 5th, 2021 and February 18, 2022, or the vehicle service history is unknown by the customer.

 

Equipment Recall 

Equipment recall may be found in the warranty tab. It is important that the inspection is performed only If a customer requested inspection because they had their Power Steering Gear Assembly Replaced between August 5th, 2021 and February 18, 2022 or they are unable to confirm the repair history and are requesting inspection

 

Owner Letter Mailing Date

Toyota will notify the owners of vehicles that could have been repaired using an involved steering gear assembly replacement part by late February 2022. A sample of the owner notification letter has been included for your reference.

 Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

Salvage Title Vehicles

Every attempt should be made to complete an open Equipment Recall upon customer request when circumstances permit, unless noted otherwise in the Equipment Recall dealer letter.

For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.

 

Remedy Procedures

Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

 

Repair Quality Confirmation

The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

 


Frequently Asked Questions
Original Publication Date: December 23, 2021

 

Q1: What is the condition?

A1.  If an involved service replacement part is installed in a vehicle, it can leak power steering fluid due to a manufacturing error. If a sufficient amount leaks, power steering assist can be suddenly lost. While manual steering remains functional, the loss of power steering assist may increase the steering effort needed and can increase the risk of a crash.

 

Q1a: Are there any warnings that this condition exists?

A1a: If this condition occurs, some customers may experience a pop sound, grinding noise, increased steering effort, or observe a power steering fluid leak on the ground.

 

Q1b: What should I do if the condition occurs on my vehicle? 

A1b: If a popping sound or grinding noise is heard, and/or you experience increased steering effort while operating the vehicle, stop the vehicle in a safe area at the earliest opportunity and contact your local Toyota dealer for assistance.

 

Q2: What is Toyota going to do?

A2: Toyota will send a notification to owners of vehicles which could have been repaired using an involved steering gear assembly replacement part. Toyota will send the owner notification by late February.  Owners will be requested to identify if they have had a Power Steering Gear Assembly replaced on their vehicle since August 5, 2021 when the involved service replacement assemblies began to be sold.

 

Q2a: What if I had my Power Steering Gear Assembly replaced since August 5, 2021?

A2a: Toyota is currently preparing the remedy for this issue. When the remedy is available, Toyota dealers will inspect the power steering gear assembly and, if necessary, replace it FREE OF CHARGE.

 

Q2b: What if I’m not sure if I had my Power Steering Gear Assembly replaced since August 5, 2021?

A2b: When the remedy is available, Toyota dealers will inspect the power steering gear assembly and, if necessary, replace it FREE OF CHARGE.

 

Q2c: What if I know that my Power steering Gear Assembly has not been replace since August 5, 2021?

A2c: If you have not had the Power Steering Gear Assembly replaced on your vehicle since August 5, 2021, there is no action required.

 

Q3: Which vehicles may have received a steering gear assembly covered by this Equipment Recall?

A3: The following model and model year vehicles could have received one of approximately 150 involved parts covered by this Equipment Recall.

Model Name Model Year
Tundra 2007-2021
Sequoia 2008-2022

 

Q4: How long will the repair take?

A4: The inspection will take approximately 45 minutes. If it is determined that your vehicle requires Power Steering Gear Assembly replacement it will take approximately 4-15 hours to complete depending on the vehicle configuration and inspection results. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time.

 

Q5: How does Toyota obtain my mailing information?

A5: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

 

Q6: What if I have additional questions or concerns?

A6: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

 


Potentially Defective Power Steering Gear Service Replacement Assemblies

Dealer Parts Inventory Inspection Procedure

 

Background

Toyota dealers are requested to inspect their current parts inventory for the parts listed below. If any of the following parts are found, please take a photo of the serial number and machine ID mark and send to quality_compliance@toyota.com.

 

Involved Part Numbers 

Part Number Description
44250-0C121 Gear Assembly, Power Steering
44250-0C131 Gear Assembly, Power Steering
44250-0C160 Gear Assembly, Power Steering
44250-0C170 Gear Assembly, Power Steering

 

Inspection Procedure

1. CONFIRM PART NUMBER IS IN PARTS LIST

 

2. REMOVE STEERING GEAR FROM BOX AND PREPARE PART FOR INSPECTION

 

3. IDENTIFY THE SERIAL NUMBER (BOX 1) AND MACHINE ID MARK (BOX 2) LOCATION

 

4. IDENTIFY SERIAL NUMBER

a. TAKE A PHOTO OF THE SERIAL NUMBER

 

5. IDENTIFY MACHINE ID MARK

a. TAKE A PHOTO OF THE MACHINE ID Mark

 

6. EMAIL PHOTOS OF SERIAL NUMBER AND MACHINE ID MARK TO quality_compliance@toyota.com

 

7. AWAIT RESPONSE FROM QUALITY COMPLIANCE FOR NEXT STEPS

 


December 23, 2021
DEFECT INFORMATION REPORT
(EQUIPMENT)

 

Component Controlling Corporation:

Toyota Motor North America, Inc. [“TMNA”]
6565 Headquarters Drive, Plano, TX 75024

 

Component Manufacturer:

JTEKT North America Corporation
7 Research Drive
Greenville, SC 29607
864-770-2100
Country of Origin: USA

 

Identification of Affected Equipment:

The items of equipment involved are Power Steering Gear Assemblies manufactured for service parts for certain 2007-2021 Tundra and 2008-2022 Sequoia vehicles.

Part Name Part Number Date of Manufacture
Gear Assy, Power Steering 44250-0C160

44250-0C131

44250-0C170

44250-0C121

July 26, 2021 through October 21, 2021

NOTE:

(1) The production ranges are estimated based on the available information received from the supplier.  Not all equipment produced in this range were sold in the U.S.

(2) This issue only involves certain power steering gear assemblies that were machined by a specific piece of equipment at a specific supplier during a specific production    period.  The involved power steering gear assemblies are the only assemblies that may have been distributed as service parts and for which Toyota does not have information identifying a specific vehicle in which they may have been installed.

 

Total Number of Equipment Potentially Involved:

151

 

Percentage of Vehicles Estimated to Actually Contain the Defect:

Toyota estimates that 25% of the involved service parts may contain a groove of an incorrect shape where the circlip is installed because one of the four pieces of equipment that machine this groove had the damaged teeth on the cutting tool, as further described in this report.  If installed in a vehicle, whether this issue will cause a sufficient amount of power steering fluid leaking due to the circlip becoming disengaged from this groove and lead to a sudden loss of power steering assist depends on the vehicle driving conditions.

 

Description of Problem:

The subject power steering gear assemblies are service parts designed for 2007-2021 Toyota Tundra and 2008-2022 Toyota Sequoia which have a power steering system where hydraulic pressure is applied through power steering fluid entering the gear assembly.  An oil seal, an end stopper, and a circlip are used to contain the hydraulic fluid within the gear assembly.  During a specific production period at the supplier, one of the four pieces of equipment that machine the groove in the gear assembly where the circlip is installed was not creating a groove of the correct shape.  When the circlip is installed in a groove of an incorrect shape created by this piece of equipment, the circlip may not be able to hold the oil seal and end stopper in position.  This can result in oil leaking from the gear assembly.  After a sufficient amount of oil has leaked, it is possible that a sudden loss of power steering assist may occur.  In this condition, the steering system will revert to manual steering mode, and steering control can be maintained at all times.  However, suspension of power steering assist results in increased steering effort at low vehicle speeds and increases the risk of a crash.

 

Chronology of Principal Events:

November 23, 2021

Toyota filed a Part 573 Defect Information Report (21V-920) covering production vehicles that may have been originally equipped with a steering gear assembly with the issue described above.  As indicated in that report, Toyota continued to investigate whether service parts could also be affected.  See chronology in attached Part 573 report for 21V-920.

 

November – December 2021

Toyota continued its investigation to determine whether service replacement parts that may contain the defect were distributed to dealers and were used for vehicle repairs.  On November 16, Toyota received a dealer product report regarding a vehicle that had been repaired with a service part steering gear assembly, which experienced a sudden loss of power steering assist and a fluid leak from the gear assembly.  Toyota recovered the part and sent it to the supplier for investigation.  The supplier later reported that the service part contained the same defect.  Concurrently, Toyota conducted a further review of its records and identified that service parts were ordered and shipped to dealers and distributers.  In addition, based on a review of service history, Toyota identified that some of those affected service parts had been used in vehicle repairs for vehicles not previously covered by this safety recall.

Based on this information, it was determined that certain vehicles could be identified outside of the prior recall (21V-920) population that received a potentially involved service part.

 

December 21, 2021

Based on the new information explained above, Toyota decided to amend the vehicle population in recall 21V-920 to include the vehicles that could be identified as having a potentially affected service part.  This Part 573 Report is being filed to cover service parts for which Toyota does not have information identifying a specific vehicle in which an involved service part may have been installed.

 

Description of Corrective Repair Action:

All potential owners of vehicles that the subject parts are designed to fit will be notified by first class mail.  They will be provided instructions on how to identify whether their vehicle may have been equipped with an involved service part, or they can take their vehicle to a Toyota dealer to complete this check.  If an affected power steering gear assembly has been installed, Toyota dealers will replace it with a new one at no cost to owners.

 

Reimbursement Plan for pre-notification remedies

As the owner notification letters will be mailed out well within the active period of the Toyota Limited Warranty for Parts and Accessories applicable to the involved service parts, all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty.

 

Recall Schedule:

Notifications to owners of the affected service parts will occur by February 21, 2022.  A copy of the draft owner notification will be submitted as soon as it is available.

 

Distributor/Dealer Notification Schedule:

Notifications to distributors/dealers will be sent on December 23, 2021.  Copies of dealer communications will be submitted as they are issued.

 

Manufacturer’s Campaign Number:

21TH01

 


31 Affected Products

Equipment

BRAND PART NO. PRODUCTION DATES
JTEKT POWER STEERING ASMBLY

 


Vehicles

MAKE MODEL YEAR
TOYOTA SEQUOIA 2008-2022
TOYOTA TUNDRA 2007-2021

 


5 Associated Documents

Manufacturer Notices(to Dealers,etc) – Date: December 23, 2021 EQUIPMENT RECALL 21TH01 (Interim Notice) Potentially Defective Power Steering Gear Service Replacement Assemblies

RCMN-21E103-0897.pdf 539.243KB

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Recall Acknowledgement

RCAK-21E103-6049.pdf 645.276KB

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Defect Notice 573 Report

RCLRPT-21E103-3682.PDF 218.592KB

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December 23, 2021 DEFECT INFORMATION REPORT (EQUIPMENT)

RMISC-21E103-7742.pdf 154.54KB

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Manufacturer Notices(to Dealers,etc) – Toyota Date: February 18, 2022 EQUIPMENT RECALL 21TH01 (Remedy Notice)

RCMN-21E103-3745.pdf 511.607KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21E103&docType=RCL

 


 

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  • [Wide Coverage] With its multilingual menu and 🚩coverage of 67 car brands and 10,000+ models spanning North America, Europe, and Asia (including Malaysia, India, and Iran), this car scanner is compatible with the majority of 1996 and newer OBDII compliant automobiles (EN, FR, ES, DE, IT, RU, PT, JP, KR). Before buying, make sure the OBD2 scanner is compatible with your vehicle. The package contains only a charging cable and not a power adapter.
Bestseller No. 8
ANCEL FX2000 OBD2 Scanner Diagnostic Tool, ABS SRS Transmission Airbag Car Scanner, Check Engine Car Code Reader, Automotive Scan Tool for All Cars
  • 💻Note: (About UPDATE) ANCEL FX2000 car scanner diasgnostic tool can be used directly as it comes with existed software, You don't need to register or update beforethe first use. It's recommended to update your scanner with SD card only when it fails to work on your car, or it's slow to load all menus or if you need newer software version. 📢Software update supports WIN XP, 7, 8, 10 operation systems only, but not for Mac and ios system.
  • 🔧【PLUG AND PLAY - EASY TO USE】 : ANCEL FX2000 car scanner only takes 3 steps to connect to the car for diagnosis without cumbersome operations. The latest FX2000 scan tool is equipped with a one-key diagnosis function, which can automatically identify the model and year of your car, and automatically diagnose the car. Even beginners can use this obd2 scanner with abs and srs to read the data and find out what the fault codes mean.
  • 🚗【FULL OBD-LEVEL DIAGNOSTICS TOOL】: Quickly determines the cause of engine system faults, reads current, permanent and pending codes. After the repair, clears the codes and turns off the warning light. In addition, the FX2000 engine code reader also displays important OBD II advanced data such as fuel, live data and other manufacturer-specific parameters in real time to ensure that the engine ECU is operating correctly and safely, saving vehicle owners a lot of time and money in maintenance.
  • 🚙【TRANSMISSION FAULT DIAGNOSTIC TOOL】: Some noises come from the transmission? Ancel obd2 scanner will read fault codes, display live transmission system data (fluid temperature, fluid pump, clutch actuation, pressure, etc.), and ensures transmission performance is optimal for vehicle speed and load. It provides detailed TCM data of the vehicle, so you can quickly and accurately find existing or potential problems.
  • 🚐【FIND OUT SRS WRONG】: ANCEL FX2000 car diagnostic tool is able to read and clear fault codes in the SRS (airbag) and turn off the warning light to make sure the system is working correctly and safely. This odb2 scanner also displays a live graphical data stream of the supplemental restraint system (air bag), which allows you to analyze and verify that the air bag system is working properly.
SaleBestseller No. 9
BlueDriver Bluetooth Pro OBDII Scan Tool for iPhone & Android
  • [Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your car’s trouble codes and check engine light.
  • [Read & Clear All The Codes] - BlueDriver's enhanced vehicle diagnostics gives you access to information normally available only to mechanics on their OBD2 scan tools. Now you can read and clear ABS, Airbag, SRS, TPMS codes, and many more.
  • [Get The Right Fix] - Much more than a car code reader, BlueDriver is a diagnostic tool. Get unlimited specific repair reports containing possible causes, reported fixes, and more for virtually every vehicle make and model.
  • [Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
  • [User-Friendly App and Repair Videos] - BlueDriver gives you more ways to scan and fix your vehicle. Our iOS & Android app connects you to a large database of repair videos with step-by-step directions of repairs.
Bestseller No. 10
2024 Newest FOXWELL NT604 OBD2 Scanner ABS SRS, Check Engine Code Reader with Airbag Scanner, Transmission Code Reader Car Diagnostic Tool with Battery Test, English/Spanish Ver,Lifetime Free Update
  • 🔥【Easy to use and friendly】+【Faster diagnostic speed】 FOXWELL NT604 is the 2024 newest enhanced 4 system code reader, which is capable of reading/clearing fault codes, retrieving vehicle information and displaying 4-in-1 live data stream. You will easily find what's wrong with your car to avoid expensive trip to dealership. At the same time, this car scanner will directly tell you what the corresponding code means, avoiding the hassle of searching for information.
  • 🛠【OBD2 Full Function】+【Check Engine/ABS/SRS/Transmission】 This scan tool will allow you to perform full OBDII diagnostic for all cars with OBDII protocols. You can use it to check if your car is ready for annual testing through the I/M Readiness menu. In addition, the device also has value-added functions such as real-time data flow, DTC Lookup, data playback, and printing. Turn off Check Engine/ABS/SRS/Transmission Light. Tips: the fault code can be only erased after the problem is fixed.
  • 🚗【Cover 10000+ models &60+ Car Makes】 and 【AUTOVIN】 Compared with Other scanner which only supports 40 car makes, NT604 car diagnostic scanner for all cars contains more than 60 car brands and 10000+ cars for almost all OBDII cars sold worldwide like passenger car, SUVs, minivans, light-duty trucks, etc. produced by Asian, European, American with the supported year differing from 1996 to 2024. It allows you to get your VIN and vehicle info rapidly, no need to take time input one by one.
  • 🛒【Battery Voltage Checker】+【Lifetime Free Update, No Subscription fee 】 It monitors the real-time voltage of the vehicle battery and displays it in graphical and textual form, informing you of the health status of the battery. Also monitor the health of your car. NT604 is equipped with the latest software directly, so you don't need to download a bunch of updated software after unboxing to use it. Lifetime no subscription fee for upgrading software.
  • 🎁【Great festival Idea:Applicable for Many People】+【High End and Exquisite Protective Packaging】 Best one item for Dad, Husband, Boyfriend, Handy Men. Every car owner will need a 4 systems diagnostic scan tool! This code reader fits for home mechanic, DIY car owners, advanced hobbyiest, car dealer, auto repair shop, automotive engineer, diagnostic tech, automobile tech, individual. Apparently, this is the most economical scan tool for every mechanic.

Last update on 2024-06-20 / Affiliate links / Images from Amazon Product Advertising API

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