21E103 – EQUIPMENT RECALL 21TH01 – Potentially Defective Power Steering Gear Service Replacement Assemblies – 2007-2021 Toyota Tundra & 2008-2022 Sequoia

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December 23, 2021 NHTSA CAMPAIGN NUMBER: 21E103000

Power Steering Gear Assembly May Leak Oil

An oil leak may cause a sudden loss of power steering assist, increasing the risk of a crash.

 

NHTSA Campaign Number: 21E103

Manufacturer ToyotaeBay Motor Engineering & Manufacturing

Components STEERING

Potential Number of Units Affected 151

 

Summary

ToyotaeBay Motor Engineering & Manufacturing (ToyotaeBay) is recalling certain JTEKT power steering gear assembly service parts for 2007-2021 Tundra and 2008-2022 Sequoia, part numbers 44250-0C160, 44250-0C131, 44250-0C170, and 11250-0C121. The power steering gear assembly may have been manufactured incorrectly, which can result in an oil leak.

 

Remedy

Dealers will inspect and replace the power steering gear assembly, free of charge. Owner notification letters are expected to be mailed February 21, 2022. Owners may contact ToyotaeBay customer service at 1-800-331-4331. ToyotaeBay’s number for this recall is 21TH01.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


EQUIPMENT RECALL 21TH01 (Remedy Notice)

Potentially Defective Power Steering Gear Assemblies
NHTSA Recall No. [21E-103]

 

On December 23, 2021, ToyotaeBay filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Equipment Recall on certain Power Steering Gear Assembly service replacement parts made for 2007 – 2021 Tundra vehicles and 2008 – 2022 Sequoia vehicles.

 

Condition

If an involved service replacement part is installed in a vehicle, it can leak power steering fluid due to a manufacturing error. If a sufficient amount leaks, power steering assist can be suddenly lost. While manual steering remains functional, the loss of power steering assist may increase the steering effort needed and can increase the risk of a crash.

 

Remedy

If a vehicle owner had the Power Steering Gear Assembly replaced between August 5th, 2021 and February 18, 2022, when the involved service replacement assemblies may have been in the market, ToyotaeBay dealers will inspect the power steering gear assembly and if necessary, replace it FREE OF CHARGE.

 

Covered Vehicles

There are approximately 150 potentially defective steering gear assemblies which were installed or sold over the counter by dealers. These potentially defective steering gear assemblies may leak power steering fluid due to a manufacturing error.

 

Component Models Model Year Component Manufacturing Date Component Manufacturing End Date
Steering Gear AssemblyTundra2007 – 2021July 26, 2021October 21, 2021
Sequoia2008 – 2022July 26, 2021October 21, 2021

 

To ensure all potential owners who may have received one of these potentially defective power steering gear assemblies are notified, approximately 1,800,000 vehicle owners will be notified of this Equipment Recall.

 

Equipment Recall Status on TIS

Vehicles which could have received a potentially defective power steering gear service part covered under this Equipment Recall will be visible on TIS and Service Lane under the “Warranty” tab and designation 21TH01. Under this tab, ToyotaeBay dealers can confirm vehicle applicability for customers requesting an inspection because they either had their power steering gear assembly replaced between August 5th, 2021 and February 18, 2022, or the vehicle service history is unknown by the customer.

 

Equipment Recall 

Equipment recall may be found in the warranty tab. It is important that the inspection is performed only If a customer requested inspection because they had their Power Steering Gear Assembly Replaced between August 5th, 2021 and February 18, 2022 or they are unable to confirm the repair history and are requesting inspection

 

Owner Letter Mailing Date

ToyotaeBay will notify the owners of vehicles that could have been repaired using an involved steering gear assembly replacement part by late February 2022. A sample of the owner notification letter has been included for your reference.

 ToyotaeBay makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

Salvage Title Vehicles

Every attempt should be made to complete an open Equipment Recall upon customer request when circumstances permit, unless noted otherwise in the Equipment Recall dealer letter.

For complete details on this policy, refer to ToyotaeBay Warranty Policy 4.17, “What Is Not Covered by The ToyotaeBay New Vehicle Limited Warranty”.

 

Remedy Procedures

Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

 

Repair Quality Confirmation

The repair quality of covered vehicles is extremely important to ToyotaeBay. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

 


Frequently Asked Questions
Original Publication Date: December 23, 2021

 

Q1: What is the condition?

A1.  If an involved service replacement part is installed in a vehicle, it can leak power steering fluid due to a manufacturing error. If a sufficient amount leaks, power steering assist can be suddenly lost. While manual steering remains functional, the loss of power steering assist may increase the steering effort needed and can increase the risk of a crash.

 

Q1a: Are there any warnings that this condition exists?

A1a: If this condition occurs, some customers may experience a pop sound, grinding noise, increased steering effort, or observe a power steering fluid leak on the ground.

 

Q1b: What should I do if the condition occurs on my vehicle? 

A1b: If a popping sound or grinding noise is heard, and/or you experience increased steering effort while operating the vehicle, stop the vehicle in a safe area at the earliest opportunity and contact your local ToyotaeBay dealer for assistance.

 

Q2: What is ToyotaeBay going to do?

A2: ToyotaeBay will send a notification to owners of vehicles which could have been repaired using an involved steering gear assembly replacement part. ToyotaeBay will send the owner notification by late February.  Owners will be requested to identify if they have had a Power Steering Gear Assembly replaced on their vehicle since August 5, 2021 when the involved service replacement assemblies began to be sold.

 

Q2a: What if I had my Power Steering Gear Assembly replaced since August 5, 2021?

A2a: ToyotaeBay is currently preparing the remedy for this issue. When the remedy is available, ToyotaeBay dealers will inspect the power steering gear assembly and, if necessary, replace it FREE OF CHARGE.

 

Q2b: What if I’m not sure if I had my Power Steering Gear Assembly replaced since August 5, 2021?

A2b: When the remedy is available, ToyotaeBay dealers will inspect the power steering gear assembly and, if necessary, replace it FREE OF CHARGE.

 

Q2c: What if I know that my Power steering Gear Assembly has not been replace since August 5, 2021?

A2c: If you have not had the Power Steering Gear Assembly replaced on your vehicle since August 5, 2021, there is no action required.

 

Q3: Which vehicles may have received a steering gear assembly covered by this Equipment Recall?

A3: The following model and model year vehicles could have received one of approximately 150 involved parts covered by this Equipment Recall.

Model Name Model Year
Tundra2007-2021
Sequoia2008-2022

 

Q4: How long will the repair take?

A4: The inspection will take approximately 45 minutes. If it is determined that your vehicle requires Power Steering Gear Assembly replacement it will take approximately 4-15 hours to complete depending on the vehicle configuration and inspection results. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time.

 

Q5: How does ToyotaeBay obtain my mailing information?

A5: ToyotaeBay uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

 

Q6: What if I have additional questions or concerns?

A6: If you have additional questions or concerns, please contact the ToyotaeBay Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

 


Potentially Defective Power Steering Gear Service Replacement Assemblies

Dealer Parts Inventory Inspection Procedure

 

Background

ToyotaeBay dealers are requested to inspect their current parts inventory for the parts listed below. If any of the following parts are found, please take a photo of the serial number and machine ID mark and send to quality_compliance@toyotaeBay.com.

 

Involved Part Numbers 

Part Number Description
44250-0C121Gear Assembly, Power Steering
44250-0C131Gear Assembly, Power Steering
44250-0C160Gear Assembly, Power Steering
44250-0C170Gear Assembly, Power Steering

 

Inspection Procedure

1. CONFIRM PART NUMBER IS IN PARTS LIST

 

2. REMOVE STEERING GEAR FROM BOX AND PREPARE PART FOR INSPECTION

 

3. IDENTIFY THE SERIAL NUMBER (BOX 1) AND MACHINE ID MARK (BOX 2) LOCATION

 

4. IDENTIFY SERIAL NUMBER

a. TAKE A PHOTO OF THE SERIAL NUMBER

 

5. IDENTIFY MACHINE ID MARK

a. TAKE A PHOTO OF THE MACHINE ID Mark

 

6. EMAIL PHOTOS OF SERIAL NUMBER AND MACHINE ID MARK TO quality_compliance@toyotaeBay.com

 

7. AWAIT RESPONSE FROM QUALITY COMPLIANCE FOR NEXT STEPS

 


December 23, 2021
DEFECT INFORMATION REPORT
(EQUIPMENT)

 

Component Controlling Corporation:

ToyotaeBay Motor North America, Inc. [“TMNA”]
6565 Headquarters Drive, Plano, TX 75024

 

Component Manufacturer:

JTEKT North America Corporation
7 Research Drive
Greenville, SC 29607
864-770-2100
Country of Origin: USA

 

Identification of Affected Equipment:

The items of equipment involved are Power Steering Gear Assemblies manufactured for service parts for certain 2007-2021 Tundra and 2008-2022 Sequoia vehicles.

Part NamePart NumberDate of Manufacture
Gear Assy, Power Steering44250-0C160

44250-0C131

44250-0C170

44250-0C121

July 26, 2021 through October 21, 2021

NOTE:

(1) The production ranges are estimated based on the available information received from the supplier.  Not all equipment produced in this range were sold in the U.S.

(2) This issue only involves certain power steering gear assemblies that were machined by a specific piece of equipment at a specific supplier during a specific production    period.  The involved power steering gear assemblies are the only assemblies that may have been distributed as service parts and for which ToyotaeBay does not have information identifying a specific vehicle in which they may have been installed.

 

Total Number of Equipment Potentially Involved:

151

 

Percentage of Vehicles Estimated to Actually Contain the Defect:

ToyotaeBay estimates that 25% of the involved service parts may contain a groove of an incorrect shape where the circlip is installed because one of the four pieces of equipment that machine this groove had the damaged teeth on the cutting tool, as further described in this report.  If installed in a vehicle, whether this issue will cause a sufficient amount of power steering fluid leaking due to the circlip becoming disengaged from this groove and lead to a sudden loss of power steering assist depends on the vehicle driving conditions.

 

Description of Problem:

The subject power steering gear assemblies are service parts designed for 2007-2021 ToyotaeBay Tundra and 2008-2022 ToyotaeBay Sequoia which have a power steering system where hydraulic pressure is applied through power steering fluid entering the gear assembly.  An oil seal, an end stopper, and a circlip are used to contain the hydraulic fluid within the gear assembly.  During a specific production period at the supplier, one of the four pieces of equipment that machine the groove in the gear assembly where the circlip is installed was not creating a groove of the correct shape.  When the circlip is installed in a groove of an incorrect shape created by this piece of equipment, the circlip may not be able to hold the oil seal and end stopper in position.  This can result in oil leaking from the gear assembly.  After a sufficient amount of oil has leaked, it is possible that a sudden loss of power steering assist may occur.  In this condition, the steering system will revert to manual steering mode, and steering control can be maintained at all times.  However, suspension of power steering assist results in increased steering effort at low vehicle speeds and increases the risk of a crash.

 

Chronology of Principal Events:

November 23, 2021

ToyotaeBay filed a Part 573 Defect Information Report (21V-920) covering production vehicles that may have been originally equipped with a steering gear assembly with the issue described above.  As indicated in that report, ToyotaeBay continued to investigate whether service parts could also be affected.  See chronology in attached Part 573 report for 21V-920.

 

November – December 2021

ToyotaeBay continued its investigation to determine whether service replacement parts that may contain the defect were distributed to dealers and were used for vehicle repairs.  On November 16, ToyotaeBay received a dealer product report regarding a vehicle that had been repaired with a service part steering gear assembly, which experienced a sudden loss of power steering assist and a fluid leak from the gear assembly.  ToyotaeBay recovered the part and sent it to the supplier for investigation.  The supplier later reported that the service part contained the same defect.  Concurrently, ToyotaeBay conducted a further review of its records and identified that service parts were ordered and shipped to dealers and distributers.  In addition, based on a review of service history, ToyotaeBay identified that some of those affected service parts had been used in vehicle repairs for vehicles not previously covered by this safety recall.

Based on this information, it was determined that certain vehicles could be identified outside of the prior recall (21V-920) population that received a potentially involved service part.

 

December 21, 2021

Based on the new information explained above, ToyotaeBay decided to amend the vehicle population in recall 21V-920 to include the vehicles that could be identified as having a potentially affected service part.  This Part 573 Report is being filed to cover service parts for which ToyotaeBay does not have information identifying a specific vehicle in which an involved service part may have been installed.

 

Description of Corrective Repair Action:

All potential owners of vehicles that the subject parts are designed to fit will be notified by first class mail.  They will be provided instructions on how to identify whether their vehicle may have been equipped with an involved service part, or they can take their vehicle to a ToyotaeBay dealer to complete this check.  If an affected power steering gear assembly has been installed, ToyotaeBay dealers will replace it with a new one at no cost to owners.

 

Reimbursement Plan for pre-notification remedies

As the owner notification letters will be mailed out well within the active period of the ToyotaeBay Limited Warranty for Parts and Accessories applicable to the involved service parts, all involved vehicle owners for this recall would have been provided a repair at no cost under ToyotaeBay’s Warranty.

 

Recall Schedule:

Notifications to owners of the affected service parts will occur by February 21, 2022.  A copy of the draft owner notification will be submitted as soon as it is available.

 

Distributor/Dealer Notification Schedule:

Notifications to distributors/dealers will be sent on December 23, 2021.  Copies of dealer communications will be submitted as they are issued.

 

Manufacturer’s Campaign Number:

21TH01

 


31 Affected Products

Equipment

BRANDPART NO.PRODUCTION DATES
JTEKTPOWER STEERING ASMBLY

 


Vehicles

MAKEMODELYEAR
TOYOTAeBaySEQUOIA2008-2022
TOYOTAeBayTUNDRA2007-2021

 


5 Associated Documents

Manufacturer Notices(to Dealers,etc) – Date: December 23, 2021 EQUIPMENT RECALL 21TH01 (Interim Notice) Potentially Defective Power Steering Gear Service Replacement Assemblies

RCMN-21E103-0897.pdf 539.243KB

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Recall Acknowledgement

RCAK-21E103-6049.pdf 645.276KB

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Defect Notice 573 Report

RCLRPT-21E103-3682.PDF 218.592KB

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December 23, 2021 DEFECT INFORMATION REPORT (EQUIPMENT)

RMISC-21E103-7742.pdf 154.54KB

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Manufacturer Notices(to Dealers,etc) – ToyotaeBay Date: February 18, 2022 EQUIPMENT RECALL 21TH01 (Remedy Notice)

RCMN-21E103-3745.pdf 511.607KB

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  • Updated New Version AD600S: Discover the improved version of TOPDON AD600S OBD2 scanner. Now immerse yourself in a seamlessly diagnostic experience with Android 11.0 OS. With an upgraded 32G ROM, this scan tool offers ample storage and faster performance. The 5-inch display with 1280x720 resolution offers high-definition clarity, ensuring easy readability for every diagnostic detail
  • Professional 4 Systems Diagnostics: For car owners dealing with common issues such as engine, transmission, ABS, and SRS, the TOPDON AD600S code scanner delivers professional diagnostic services. It easily reads and clears fault codes, analyzes data streams and more, ensuring a quick identification of problems. Additionally, the DTC Lookup function provides corresponding fault code analysis
  • 9 Hot Reset Functions: Say goodbye to costly trips to the repair shop for resetting after routine maintenance such as changing oil, replacing tires, or installing new brake pads. The AD600S diagnostic tool effortlessly tackles common automotive challenges with just one click. Cut costs and cut the hassle with its 9 reset functions: Oil/BMS/ABS/SAS/EPB/DPF/TPMS/Throttle/injector coding
  • Support for 10,000+ Car Models: The upgraded AD600S car scanner now supports 67+ global brands and 10,000+ models, ensuring compatibility with a diverse range of vehicles. Whether American, German, French, or Japanese, the AD600S diagnostic scanner has you covered. (Note: Contact TOPDON customer service for vehicle compatibility inquiries before purchase)
  • Life time Free Updates: The AD600S diagnostic tool offers free upgrades with convenient one-click updates via Wi-Fi. Our dedicated TOPDON technical team continuously enhances our product's software, providing users with expanded vehicle support and an improved user experience through regular updates
Bestseller No. 8
TOPDON AD500 OBD2 Scanner Car Code Reader Scan Tool, Engine ABS SRS Transmission Diagnostics Tool, FCA AutoAuth, CAN FD Protocol, Oil/Throttle/SAS/TPMS/BMS/EPB Reset Car Scanner, Free Upgrade for DIY
  • 【Professional 4 Systems Diagnostics】For DIYers addressing typical concerns like engine, transmission, ABS, and SRS, the TOPDON AD500 vehicle scanner provides specialized diagnostic solutions. It effortlessly interprets and eliminates fault codes and scrutinizes data streams, ensuring the prompt detection of issues.
  • 【6 Reset Functions】The AD500 car diagnostic tool offers essential features like Oil Reset, Throttle Adaptation, SAS/TPMS/BMS/EPB Reset. Easily reset oil change indicators, fine-tune throttle response, and recalibrate steering angle sensors for optimal vehicle performance and maintenance convenience.
  • 【Works Easier with AD500】The AD500 scanner combines a 5” touchscreen with buttons for easier and seamless operation. Elevate your diagnostic experience with DTC Lookup, Diagnostic data record, and printing diagnostic reports via email. Stay up to date with lifetime free upgrades via Wi-Fi, ensuring your tool is always equipped with the latest features.
  • 【Fast Diagnostics, Instant Support】With AutoVIN, instantly obtain crucial vehicle details for expedited diagnostic processes. The AD500 code reader not only facilitates data stream recording for later review but also acts as a battery voltage monitor, providing valuable insights into your vehicle's battery health. If you encounter any diagnostic hurdles, share feedback with TOPDON for prompt professional support.
  • 【Unlock FCA Secure Gateway】Supports cutting-edge CAN FD protocol, making it compatible with modern vehicles including 2020+ GM & Chrysler. It bypasses the FCA Secure Gateway to stay up to date with newer models from Chrysler, Jeep, Fiat, and others.
SaleBestseller No. 9
ANCEL AD610 Pro OBD2 Scanner - ABS SRS Code Reader, Check Engine Light Diagnostic Tool with ABS Bleeding, AutoVIN, Real-Time Data, Full OBD2 Functions, SAS/Oil/EPB Reset
  • [ABS Diagnosis] - Quickly identify and resolve ABS-related issues, including sensor faults (such as wheel speed sensors), wiring problems (faulty circuits or connectors within the ABS system), or ABS pump failures (malfunctions in the ECU controlling the ABS). Ensure proper system operation, restore optimal braking performance, and clear any warning lights.
  • [SRS Diagnosis] - Quickly detect the airbag ECU itself, airbag sensor failure, airbag system plug disconnection or poor contact, seat belt sensor failure, or system error, etc, to ensure that the SRS (Supplemental Restraint system) is working properly. After repair, reset the system to clear the warning light and restore full safety performance. NOTE: It cannot reset Airbag crash or transmission codes.
  • [Full OBD2 Function] - Read and clear trouble codes for all OBD2 systems, including show real-time data, freeze frame data, I/M Readiness, DTC lookup, test results for o-xygen sensor, On-board monitor test, request vehicle information, component test, modules present and e-vap test. Allowing you to quickly identify and troubleshoot vehicle issues.
  • [AutoVIN Technology] - It simplifies diagnostics by automatically identifying the vehicle’s model and configuration, eliminating the need for manual input, and ensures accurate diagnostics by applying the correct data and algorithms, reducing errors caused by manual entry. Improves efficiency and streamlines the diagnostic process.
  • [ABS Auto Bleeding] - Helps bleed your vehicle's Anti-lock Braking System (ABS), removing air from the brake lines to ensure optimal brake performance. It helps prevent brake issues such as spongy pedals, inconsistent braking, and reduced stopping power, and enhances vehicle safety by ensuring the ABS system is working properly, especially during critical driving situations. NOTE: It’s not compatible with vehicles that only support manual bleeding.
Bestseller No. 10
OBD2 Scanner TOPDON AD500, Oil SAS Throttle TPMS BMS EPB Reset, Engine ABS SRS Transmission, Diagnostic Scan Tool, AutoVIN, Car Check Engine Code Reader with Battery Test, Lifetime Wi-Fi Free Update
  • [Brand-New ArtiDiag500] We've got everything you're looking for! Forget basic OBD2 scanners; TOPDON's ArtiDiag500 car scanner offers more. The all-new ArtiDiag500 not only includes full OBD2 functions and 4-system diagnostics but also provides DIYers with 6 maintenance services. The brand-new, cost effective AD500 is back in full swing!
  • [4-System Diagnostics] DIY enthusiasts, take notice! Will these 4-system diagnostics be the treasure you've been seeking? The ArtiDiag500 code reader offers in-depth testing for the engine, transmission, ABS, and SRS systems, reading fault codes and data streams. It also visualizes real-time data in chart form, simplifying complex data for storage and future playback, aiding DIY users in problem detection.
  • [6 Reset Functions] Hey, hang tight for a moment. With these 6 reset functions, the ArtiDiag500 has got you covered. It offers throttle adaptation along with reset capabilities for Oil, SAS, TPMS, BMS, and EPB. Seamlessly aligning the throttle, battery, tires, and brake pads with your vehicle, it also adjusts the steering angle and turns off the oil light. Looking to restore your car to its original condition? Look no further than the ArtiDiag500.
  • [Multiple Functions] The Smart AutoVIN of this TOPDON OBD2 scanner keeps track of your manual selections for vehicle make, model, and year and directs you to the suitable diagnostics. Max 4 Live Data streams integrated for much easier data processing. Diagnostic feedback online with this diagnostic tool to help you get tough repair operations well-completed. Real-time car battery voltage monitoring identifies probable vehicle defects.
  • [Global Support] Rest assured about compatibility with your vehicle and language – ArtiDiag500 currently supports 67+ car brands, 10,000+ models, covering most vehicles worldwide, and is available in 12 languages. Whether it's for your car or preferred language, there's an ideal choice for you. Plus, it's fully compatible with Android 11 for smoother use.

 


Last update on 2025-05-08 / Affiliate links / Images from Amazon Product Advertising API


 

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