Safety Recall 20LA01 Vehicle May Stall During Driving At Higher Speed – 2014-2015, 2017-2019 Toyota

IMPORTANT UPDATE

TECHNICAL INSTRUCTIONS

FOR

SAFETY RECALL 20TA02

VEHICLE MAY STALL DURING DRIVING AT HIGHER SPEED

 

2018 – 2019  Sequoia 2018 – 2019  Camry 2018 – 2019 Avalon
2018 – 2019  Tundra 2014  FJ Cruiser 2014 – 2015 4Runner
2018 – 2019  Corolla 2018 – 2019  Highlander 2017 – 2019 Sienna**
2018 – 2019  Tacoma 2014 – 2015  Land Cruiser

 

The remedy for this campaign is being launched in phases. Confirm remedy eligibility on each VIN in TIS before starting any repairs.

 

**Sienna Mobility Vehicles

Sienna’s that have floorboard modifications, such as a wheelchair ramp or lift, for mobility use will be featured in separate instructions.  Please reference the 20TA02 Sienna Mobility Vehicle Technical Instructions for details.

 

Update 10/22/2020:  Land Cruiser repair procedure has been added

Update 9/30/2020:    Tacoma repair procedure has been added

Update 9/3/2020:      Highlander repair procedure has been updated p. 23-26

Update 8/7/2020:      Instructions added for rear seat removal on Highlander p. 22

Update 7/29/2020:    Details updated for Sienna Mobility Vehicles p. 3

Update 7/10/2020:    Instructions provided for Corolla Retainer Ring Removal p.18-19

Update 7/1/2020:      Sienna, 2015 4Runner and 2018 Avalon have been added Update 6/25/2020:    Corolla and Highlander have been added

 

The repair quality of covered vehicles is extremely important to Toyota.  All dealership technicians performing this recall are required to successfully complete the most current version of the E-

Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to currently hold at least one of the following certification levels: 

  • Certified (any specialty)
  • Expert (any specialty)
  • Master
  • Master Diagnostic Technician

It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this recall repair.  Carefully review   your resources, the technician skill level, and ability before assigning technicians to this repair.  It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

 

PREPARATION

PARTS

Because of the extensive list of parts for the numerous models affected by this Safety Recall, a website has been created to detail the required parts for each vehicle.  Reference the following website for a detailed parts list for each specific VIN:

https://20ta02.imagespm.info

To log into the website:

  1. Enter your dealer code in the Dealer Code field.
  2. Enter XXXXX (5 Capital X’s) for the Password.

 

Note:  Warranty will only reimburse dealers for the part numbers listed on the website.  Any other  part numbers will not be accepted on the campaign claim. 

 

TOOLS & EQUIPMENT

  • Standard Hand Tools
  • Torque Wrench
  • Air Blow gun
  • Gas Caddy (minimum 25 gallon capacity)

 

MATERIALS

 

CAMPAIGN TOOLS

Prior to the launch of this Campaign, each dealership will receive a Crossbar and a set of Cam Lock Retainer Jaws for removing the Cam Lock type retainer rings.  These jaws will be used with the dealerships existing Handle set from the Fuel Sender Lock Nut Wrench Set (09808-14031).  A 1/2” breaker bar can also be used.  This set of tools will supplement the SST kit that each dealership currently has.  The Campaign tools were sent directly to the dealership’s Service Manager.  Additional SST’s can be purchased through the Toyota Special Service Tools (SST) website.

 

In the affected models, there are three different types of Fuel Pump Retainer Rings. Reference the following chart to determine the proper SST or campaign tool for each model and retainer type.

 

BACKGROUND

The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash.

 

SAFETY PRECAUTIONS

CAUTION:

  • When installing/uninstalling the fuel system components, keep safety first in mind and carefully observe the following instructions to avoid accidents:
  1. When working on the fuel system, display a Flammable – Keep Fire Away sign.
  2. Smoking is prohibited nearby.
  3. Perform this work in an area where there are no sparks nearby from the operation of welders, grinders, drills, electric motors, stoves, etc.
  4. DO NOT use electrical devices nearby because they can become hot and the operation of power switches can generate sparks.
  5. DO NOT use iron or steel hammers while working, because they may generate sparks.
  6. DO NOT start engines even in adjacent stalls.
  7. Prepare fire extinguishers before starting any work.
  8. Perform this work in a well-ventilated area (natural ventilation). DO NOT use exhaust fans or electric fans, because their motors might generate sparks.
  9. Since it is possible for fuel vapor to build up, DO NOT work in or near a pit.
  10. If fuel is spilled, use shop towels or similar material to quickly wipe it up and then use compressed air to diffuse the fuel vapor.
  11. Shop towels and other materials that have come into contact with fuel should be dried in a well ventilated area and then disposed of as appropriate.

 


 

 


Remedy Instructions and TSB

RCRIT-20V012-5271.pdf 3911.656KB

RCRIT-20V012-5271

 


Remedy Instructions and TSB

RCRIT-20V012-5339.pdf 3862.534KB

RCRIT-20V012-5339

 


Remedy Instructions and TSB

RCRIT-20V012-1552.pdf 3716.047KB

RCRIT-20V012-1552

 


Remedy Instructions and TSB

RCRIT-20V012-0010.pdf 2775.925KB

RCRIT-20V012-0010

 


Remedy Instructions and TSB

RCRIT-20V012-6423.pdf 2705.353KB

RCRIT-20V012-6423

 


Remedy Instructions and TSB

RCRIT-20V012-3310.pdf 2707.829KB

RCRIT-20V012-3310

 


Remedy Instructions and TSB

RCRIT-20V012-8851.pdf 2537.872KB

RCRIT-20V012-8851

 


 

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